Ryan was amazing! He paid attention to all the details and listened to all my wants and needs. I really appreciated that he got me exactly what i wanted. Thank you Ryan. The manager Robert was also great to work with. Thanks and I love my new GLC. I’ll definitely be buying all my cars from them.

Thanks to John McClung for helping me order a G550, and more importantly for being upfront and honest with me, which I cannot say about other local dealers I dealt with prior to contacting this dealer.

Most accommodating. My service personal Courtney got me a loaner car most efficiently was able to get to work, car was repaired by the afternoon. All this without a reservation. This was not scheduled maintenance. You do need to make a reservation for that. Thank you Courtney

I need help. Mercedes of North Orlando will not fix a seatbelt problem in my brand new A class that I leased in August. There was a seatbelt malfunction two-three months ago with less than 1500 miles on it. Theres still under 2,500 miles on it, the seat belt malfunction they claimed to fix has come back. I cant let anyone use my passenger seat. I am paying hundreds more than my buick verano i traded in that NEVER had a service light, muchless for a seatbelt. My Honda Civic i had for 3 years also never had a service light. I contacted the dealership last week, have chat transcripts. When they finally called me back, they said theyd get me a rental on the phone and pick up my defective car, they just needed to get a rental available. This was after waiting 10 minutes and getting hung up on by Shannon the first go round. They have not bothered to contact me back. Hold times are awful. I am fed up and angry. This car is nothing short of an expensive mistake. Please make your dealership fix your defective seatbelt problem. Im ready to file with the the BBB and call my local news station. It is shameful and frustrating. Anyone considering buying from this dealership, just dont. I am honestly considering breaking my lease to be done with this horrible experience. To me, the Mercedes brand is a defective joke at this point. Awful.

Great dealership with great sales people, had to wait for a bit for financing paperwork to be done, but would go back again for future cars

Mr. Thomas Welch service was excellent in every single respect!!

Excellent service with a smile and helpful advice. Went the extra mile.

My car was in for service due to a recall. The valet that delivered the loaner car & picked up my car was polite, on time and professional. The recall services were completed as prescribed, but I requested that the cabin filter be replaced during this visit. My car was returned without the replacement that I requested. I was told it was part of another service package and that a call had been made to me from the dealership asking if I wanted the entire service. I never received that call, but was told that I could stop by to have it completed. Considering the dealership is over a one hour drive, I won’t be stopping by. Communication from my service department representative was disappointing, but the valet that delivered my car was professional.

Great service. Team is very friendly and caring. Great place e to buy or service your car.

Excellent Service and Professional Quality !

Courteous staff however service was unable to fix my problem. Their claim was that my motor had seized-on a 2012 ML 350 Blue Tech Car was running as I stopped at a traffic light. Then once turned green, car did not move when I pressed on accelerator. No bang, no noise... nothing. Car just went silent and would not start!!! If a mechanical seizure of the engine why didn’t I hear a noise or feel the engine seize???? Failure “seemed” like electrical as all went quiet. Dealer had. At for approximately two weeks and claimed I needed a new engine for $25k!! I think they just wanted to replace rather than fix a problem. They admitted they found the failure confusing and couldn’t figure it out. Also said they were aware of two other ML’s that had similar failure!!! Anyway very very disappointing to say the least as we bought the Mercedes Diesel for the longevity and durability. After just 119,000 miles - guess we were wrong!!!

Everyone was extremely helpful from beginning to end. I would definitely recommend a friend or family member to this location. My service writer Courtney McLean was very helpful.

This is third Mercedes we have purchased from Mercedes of North Orlando. Always a pleasure. The sales team is very low pressure and very accommodating. The atmosphere is relaxed, friendly and comfortable, great lounge with great coffee and snacks. They are good at communicating with you during the sales process and when you are there for service. Overall an excellent experience when buying a luxury vehicle. Great service after the sale.

i paid for an oil sevice and some other services in my engine..i was never given the oil change i paid for so i went back mad and had then do an oil change i paid for and once again they did not do it all they did was add oil in my truck i ran out of oil in 2 months which should of lasted me more than 8 months if they had did the oil change the general manager there sucks...if your reading this go to another dealer!

I was overcharged for a rental without my knowledge

Service for cars here was good, but the prices are insane, 900 bucks just for an oil change!!

Super clean car for a great price. The “no-haggle” experience is very new to me and made me a bit uncomfortable feeling like Could have been taken advantage of but I wanted the car nonetheless and have no remorse or hard feelings. My salesman was super nice, although he didn’t have much info on the vehicle, I believe he knew I was going to buy the car with questions unanswered so that didn’t matter either. Overall it was a speedy process and I truly appreciated the time that was devoted to me on New Years Eve!!!

Nice people all the way! Mr Faid and Mr Genovese were very friendly and made us feel at home. I will surely return for a 2nd car!!

Absolutely amazing service from Tom and Richard Shattuck I went to three other dealers and they “couldn’t” help me fix my radio on my 2014 Cls550 . They went above and beyond to help me with my situation and I know when I’m buying a new car or have service needs I will make the drive and pass three other dealers to get to the Sanford location, anyway thanks Mercedes North for the help and making my driving experience like no other !

Thanks Tom, for WCS👍

We went in on Christmas eve to buy a vehicle in CASH. The sales manager Robert Owens didn't even greet us as we wanted to close the transaction. Left me and my husband waiting more than an hour and a half, because the vehicle was not ready. Mr.Owens was closing that day, was more interested in leaving for the holidays, instead of graciously making a SALE for his organization. VERY RUDE FINANCIALLY DISCRIMINATORY STAFF!!.

Fantastic customer service from the moment we pulled up to picking up from the vehicle from the service department. Tom was courteous and took the time to listen to our concerns. They were able to repair a problem that I have recently visited 2 various dealerships trying to resolve. Thank you for a great experience, We will definitely be back!

Customer service is exceptional. They take the time to talk with you and are very responsive and punctual

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for that dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for the dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Service representative (Rick) kept me informed daily on the progress of my repair. He worked much harder than he should have had to dealing with my extended warranty company, who was working hard to not pay for the repairs! Rick won the battle. Kudos, Mercedes for standing up for your customer.

Ehhh.... it's expensive with poor service

Great customer service. My SUV was over due for service, they gave me appointment next day. My service rep Rick was very helpful in explaining me everything about maintenance. Overall it was a great experience !!

Best experience for service yet! Thanks Tom!!

Bad service experience Yesterday I had service completed at Mercedes The service writer said the car should be ready around 12. I dropped car off at 8am. He said he would call or text when car was done. I called at 2 -left message- called at 3pm - he was at lunch , I left message - called at 4 and was assured he would call back in 15 min - went to the dealership at 5pm. Car was ready at 10:15am. Never got a call or text. Service writer no where to be found when I arrived at 5pm. I spoke to 2 different people that answered the phone and I advise them of my problem. Still no call nor could anyone tell me when my car would be ready. I was ignored by 3 people (I spoke to 2 of them) never spoke or saw the service writer after dropping off the car.

Jordan was exceptional with his knowledge and professional help in delivering the best possible vehicle to meet my standards. I have purchased many cars from this individual and he excels beyond my expectations! Thank you Jordan, I give you a 10 on a scale of 1 to 10 in every catagory.

Excellent service. Professional. Courteous. Experts at servicing my vehicle. Overall awesome

Always a great experience

Courtneyprovoded excellent customer service!

Car was serviced and returned as scheduled.

For years, I always had a pleasant experience at Mercedes Benz North Orlando until the Service Manager left. One of my cars, sat in their lot for months after being towed in countless times for the same problem and paying thousands for unnecessary parts/labor and was determined to have a “random draw.” During this period, I traveled South 2 hours in a Mercedes loaner and received a call from a rude and belligerent serviceman stating they were ready to release my 2005 SLK with 38K miles. I picked up my car and immediately drove back South and my vehicle has more issues than when it was towed in. The windshield wipers don’t work (I found out on the Turnpike) states The hood Is open when it was the trunk, Mercedes couldn’t open upon arrival, countless electrical problems including sensors are present, convertible top leaks at both seals and I am thoroughly disgusted with the treatment and service Not received by this dealership where I have been a valued customer with 3 Mercedes for years. Service Department needs attention and Mercedes Benz USA only recorded the problems and despicable condition my car was returned in, however they did nothing to try and correct it. My vehicle was also hit in their parking lot while it was towed in for same problem. I believe after this horrific experience, I will not be buying another Mercedes. It’s All about the service department. I also replaced 2 tires, at My expense on the loaner vehicle.

I went in just to take a look at what Mercedes Benz had to offer and I was just blown away by the customer service that I received from mr. Carlton Smith and everyone else in the office on a brisk Sunday afternoon. I looked at about 6 cars drove two cars and walked out with the car I really enjoy. Everyone in the office was fantastic from the time I walked in the door, to working with the finance manager, to you signing the documents; everyone offered world-class service, which is to be expected for Mercedes-Benz. Thank you more Mercedes-Benz of North Florida for providing a great experience!

Great dealership highly recommended

The friendly and expert staff provide expert and speedy service. I plan to always own a Merecedes purchased from Mercedes-Benz of North Orlando!

Fadi exceeded my expectation when it comes to customer service. He made buying a car fun, which we all know is not fun at all. So thank you Fadi for all your help. See you in three years for the next upgrade. 😀

In a word "Awesome "...Tom always takes care of me and my vehicle .My service appointment yesterday went very well .

Very professional from check in to check out. Rick does a great job as my service advisor. The mechanics are thorough clean and quick. The dealership is a welcoming and comfortable place if you decide to wait on the repairs and they are quick to offer to drive you home and pick you back up for a more lengthy service. I'm very pleased with Mercedes-Benz of North Orlando.

Great service! Always a pleasure to deal with. They make you feel that your concerns are important.

When I took my auto for service, I was treated promptly and professionally by Cortney McLean during my visit.

Service guy was very nice and up to date with all that was done to my car. Good job!!

We were at sanford fl location to do our second maintenance and were having some issue since the person from (maitland location ) where we bought the car did not clarify lots of stuff. However, assistant service manager Richard Shattuck (sanford fl)who was assisting us for our maintenance went above and beyond to assist us of what we needed. He provided the best customer service. All the stars that I have given was for Only the service that Richard has given us that day.

I received excellent customer service from Ryan Isbaih. He went above and beyond to make sure I was happy with my purchase. I would recommend calling Ryan if you're looking for a new mercedes!

The service and the salesman and don't forget Ms. Flores, her chemistry makes the place a lot pleasant.

We have bought many cars from Auto Nation, specifically North Orlando Mercedes Benz. The GM, Walter Gruendorf is a pleasure to work with and has found us cars other than MB. Brought my SL550 from Texas and that is the only place I will let service my car. Thomas was my service advisor and very friendly and helpful.

Syed was filling in for another Sales Person who wasn't feeling good. He went above and beyond to make sure we understand the whole situation since this was our first transaction with Mercedes Benz. He made us feel really really good and I will definitely recommend him to my colleagues and my friend. He is an asset to Benz and looking forward to working with him in the near future when we are looking for another car.

The Reps Jennifer and mechanic Chris are very good listeners and are concern of my needs everytime I visit dealership.

I tried to order a part from the dealership but they wouldn’t take payments for orders of more that $250 over the phone. They wanted me to East an hour of my time to drive there just to make a payment so I could come back in a week and pick up the item when it arrives. The internet just won another customer.

Had my passenger side airbag replaced at no charge. Other dealers said they would not do it at all. Thank you very much.only suggestion would be to put protection over the carpet in the cab. Grease on both sides that had to be shampooed.

I would like to commend Mr. Rick Stutter forgive for mispelling Rick's last name. My vehicle was towed to the dealership and I had called in and I connect with Rick. Rick was on top of my situation and I had my vehicle the following day. Rick's communication was flawless, he kept me updated and he recommended things that I need to pay attention to and he even while my car was in the shop contacted me after hours .

Ryan is a terrific sales person. He is extremely informative and really works with you. The delivery of my car was easy thanks to Chris and I?m super excited about my car. I highly recommend going to their dealership.

Great service and honest diagnosis. Great car wash and clean after service

My service adviser Britney(lake Mary/Heathrow) always makes sure my needs are met and is always attentive. She Goes above and beyond. AAA for Mercedes to have such an assist on there team..

I have nothing but praise and satisfaction with the service I received at Mercedes Benz of North Orlando In particular with my service provider Jennifer Neeley. Jennifer went above and beyond to attend to my service needs with the utmost patience from start to finish. I highly recommend this dealership and Jennifer Neeley.

Was a good experience......Jen is really nice, informative, and is willing to assist the customer anyway possible....

From my first phone call & inquiry to driving off the lot my experience with everyone I encountered at Mercedes Benz of North Orlando (MBNO) was exceptional. I found a low mileage and well kept 2013 MLK on the internet, spoke with Beau & Tony in sales to obtain a purchase order and reserve a test drive. Beau picked me up at the airport for a quick ride to the dealership where the car was fresh out of detail and waiting in the showroom. After a thorough viewing and test drive it was obvious the MLK was completely as advertised by MBNO and as described in during my phone calls with Beau & Tony. There were no surprises, hidden costs or pressure to purchase add-on items. I was informed of available warranties and prepaid maintenance plans, but when I indicated I wasn't interested neither subject was addressed again. Purchase was made and I was in and out in roughly two hours. I actually enjoyed the experience and meeting the team at MBNO. If you're looking for great service & value with professional expertise and a no pressure experience I highly recommend you give Beau and Mercedes Benz of North Orlando a chance to earn your business.

Service required for our S Class Mercedes. All work performed in a timely manner, car was ready when promised. Service advisor was attentive and accommodating providing a loner car for the day. The facility overall was very clean with many accommodations for those who waited for their service to be performed. Very pleased!

Great customer service, service adjuster extremely helpful and knowledgeable, will definitely return for service here

Very good in helping to arrange how and when to get my Mercedes to their dealership for a diagnostic check ! The car showed a problem while driving home from vacation. I was able to make it to my residence on a Saturday and immediately called the dealership. I left a message and was told a return call would be made to me in the afternoon. I waited until afternoon and called again as I know the people at MB are usually very attentive. I spoke to a receptionist and she immediately put me in touch with Jennifer and my problems were quickly solved! I have always had a very good relationship with MB of North Orlando. They are caring and very helpful. My car was returned to me on Monday which was wonderful as I had a full schedule for the week and needed transportation or I would have had to reschedule. I recommend MB of North Orlando for it’s interest and care of their customers. Thank you!

I had a very pleasant experience with Mercedes of North Orlando. Jennifer kept me informed of the progress of the repair.

Excellent customer service,from Carton, all aspects of the buying process was clear and concise.

My buying experience was extremely satisfying. The professionalism and knowledge of my salesman (John McClung) was over and above what I have seen in many dealerships that I visited. He made himself available at every opportunity and really provided that personal touch. The other manager Tony Genovese was equally impressive.

Incompetent service technicians.They overfilled my cars motor oil.went back twice for the same problem (AC)

As always Sharif gave us great service and up straight pricing ! We love our new GLC and this is our fourth car we have bought from him and this dealership!

My personal service rep, Jennifer was outstanding and went above and beyond to make my experience exemplary. She made lemonade out of my lemons. Scale of 1-10, she gets an 11.

My experience was the worst I was warned about getting work done at Mercedes on 6/26/2019 I called and asked for the service department in regards to getting a quote on a damaged valve stem on my tire the damage is pretty minor so I took a chance I was told to bring in the tire to be inspected to find out if it would be a easy fix or if replacement was needed I walked in the service department and explained my situation the service advisor recommended that I let the mechanics look at the tire and and then tell me what the problem was and a quote I was late for work and had already changed out the bad tire and was using the spare donut I was clear that I wanted to know the price before any work was done the service advisor gave me prices including labor that was surprisingly under 60.00 dollars I then gave my number and said to call me when the mechanics find out something ...after an hour or so I received a txt saying the valve stem had been replaced with out my permission and not only that the price was 4 times what we talked about .. I respectfully decline and said I will just pay what’s needed for the time it took them to look at my tire ... I was then told the parts are only one time use and I would have to pay for parts and labor that I didn’t authorize I was shocked because I couldn’t believe the level of deception they where holding my entire wheel for ransom I even asked for the number to there corporate office and was given a fake number.. I never expected this from Mercedes it is now the next day and they still have my rim and tire that is AMG and worth over 700.00 dollars And I have reported them to the better business bureau now I am forced to go to the court house and take legal action I have to rid on a spare donut to get to work because of the lies of a deceitful Service department I will never buy another Mercedes Benz if this is the treatment you get from a so called respectful dealership please be careful if you visit this location they are crooks and can’t be trusted

This was the easiest car buying experience. My salesman (Ryan) asked me exactly what I wanted and helped me choose the perfect car for me. The entire process was pleasant.

Excellent service manager. Full transparancy on repair costs.

Our service rep was excellent. He took time to explain in detail the repairs and recall work. He checked to see that our parts were under warranty. Mercedes of North Orlando/Sanford is a great dealership for service. If you have an RV with a Mercedes Sprinter Diesel, we recommend this dealership.

Excellent service, and very friendly.

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

Excellent service. I was in for an airbag recall and the work was finished almost before I had time to finish my coffee. Good job!

The customer service is friendly and efficient; I was able to schedule the check up for my vehicle and use the loaner for the day. I was not late for work. A+ 5 ⭐️ !!

My buying and financing experience was pass superb at the North Orlando (Sanford) Dealership. I was very pleased. I?m now a loyal MB customer.

After several calls, I was able to schedule an appointment for a Recall on an Airbag. It was for the Drivers Side Airbag. I wrote to Mercedes and asked them if the Passenger Side could be replaced at the same time, and was told their was not a recall yet. I asked the Service Advisor when I went in for the Driver side replacement, and was told "there was not a recall - it might even be a different manufacturer." When I returned home, I checked our mail and there was a recall for the PASSENGER SIDE AIRBAG; it was dated in March. If you treat customers fairly, they will come back. I never plan to return to Mercedes Benz North.

Great service , Tom help me to resolve minor issues with my vehicle thanks you

Steering wheel adjustment and full service including oil change Rick was my advisor and he was GREAT to work with!!!!!!

My husband and I are traveling from New York in our Mercedes Sprinter motorhome and our engine warning light came on saying excessive oil. We found this dealership near where we are vacationing and want to say “Thank you “to Peter and the service technician for helping us with our problem. They took it in right away and fixed the problem. Relieving a day full of stress on us. We would recommend them to everyone . Thank you again . Darl & Alice

Great, friendly service. Willing to explain everything to you.

Walked in initially I was completely ignored, then a sales representative asked if I needed any assistance. I explained I was looking and she offered her assistance needed. I came back after viewing several vehicles. I went back to her and asked for assistance. She guided me to a desk to gather contact information. I explained I was interested in trading in my fully owned 2015 CLA 250 for a convertible E Class coupe. She showed me three cars within three minutes while still scanning the lot paying closer attention to the other customers. We can back into the showroom and service advisor can over to give her information about another customer interested in purchasing another car. She was not yet finished with me. I excused myself and will be going to another dealership that welcomes customers who car shop in sweats and ball cap 🧢; who appear to be financially unable to afford anything on the lot, but in reality nets over over 125k per year and 850 credit score! #ShoppingWhileAfricanAmerican #MercedesBenzofNorthOrlando #AvoidThem #NotWelcomeHere

I took my Thor Chateau there yesterday - for AN OIL CHANGE --- Peter McDonald was the Service Advisor -- he never explained anything -- told me I needed things I did not -- and when I asked how much all of this would cost -- he just kept typing on his computer --- and finally handed me three pages --- RECOMMENDED -- is NOT really --- NEEDED --- there is a difference. As a recently widowed woman --- I feel taken advantage of -- and I will NOT be returning or recommending this dealership for any type of service.

I took my Thor Chateau to this dealership -- Mercedes of North Orlando -- yesterday -- it barely had 5,000 miles on it -- all I wanted was an oil change -- it had been almost a year -- even though I only put less than 2,000 miles on it. Peter McDonald was the Service Advisor and was the WORST I have ever had to deal with. He explained NOTHING -- told me I needed unnecessary things -- charged $150 to 'top off' the DCL fluid but never told me he was charging or doing this -- I know how to add DCL fluid -- I monitor the level -- it was down ONE BAR!!! This man was like a dead fish -- no personality or compassion at all. I am recently widowed -- I feel totally taken advantage of by this dealership and I will NOT be returning or recommending it to anyone. There is a huge difference -- in RECOMMENDED versus NEEDED....

For a Diagnostic $450 Diagnostic at Mercedes Benz of Tampa= $169 For a regular service for a 10.000 miles sprinter $1.250. ($1’.000 just labor). Professional scammers. Be Aware!

My husband and I have nothing but rave reviews about how we were treated. The facility is very nice and the staff is pleasant. We really like our Mercedes mainly because it is such a smooth ride and we are confident that their service department is A-One.

Above and beyond expectations. Very polite and when they heard I had major surgery and was concerned about a four hour wait we were in and out in just over an hour. I was thrilled. Chairs were comfortable, coffee and tea wonderful and service great

Excellent Service and follow up. Richard Shattuck did an excellent job. My expectation level was met completely.

Great dealer with outstanding service department and customer service,

Charles was my service rep. when I came in for service for my 14 MRBZ. He was not only very informative about what I needed done, he was cordial and was down to earth....Definitely a difference from past experiences at this facility. Welcome Charles to the Orlando Sanford dealership...

Nice facility with people that it are comfortable with which to work.

went to the Dealership to get new car. I drove from Jacksonville, FL to this Dealership and I have no regrets. My Salesperson (Briana Ojeda) is the best they come. She took real good care of me and find the exact car I wanted. Briana, thanks for being so polite and having a willingness to help me. YOU ROCK!!! If you come to this dealership, you won't go wrong if you request Briana. Again, thanks for making my day stress free. Chandra H.

Working with David from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David and AutoNation in N. Orlando!

Several people were very helpful. I knew what I wanted so it made the process smooth. Everyone was very friendly. Brianna even helped with setting up my garage door opener.

Excellent service experience! My service advisor, Brittney Dufresne, was superb and made the whole visit seamless!!

Took my car into Mercedes-Benz of North Orlando for a routine service and when I got it back I had a huge piece of my clear coat paint missing from my trunk. I’ve been calling and leaving messages with the service manager Charlie Miller for days and they’re completely ignoring me. Everyone beware! Do NOT take your car here!!!

made a convenient appointment, and was given all the info and expectations. Left my Sprinter/RV overnight and picked it up next day as promised.

My Wife and I arrived at the location and was immediately disappointed. We walked into the lobby area and was completely ignored by 3 members of your staff. There was a young lady who walked out of an office immediately to our left and looked through us. There was 2 salesman standing next to the receptionist desk and did not offer a greeting either. At this point I'm saying to my wife they don't deserve our money and we should leave. My wife had her heart set on this particular BMW so we stayed. We stood at the front desk for approximately 3-5 minutes (seemed like an eternity) before Ryan I. came from the back and warmly greeted us. Ryan's demeanor and honesty kept the dealership in the running for our business. Ryan was extremely professional and made no excuses for his colleagues' actions. We saw the car, test drove it and decided to buy it. The next day my wife drove the BMW X5 off the lot. Please ma kes sure that Ryan I knows how much I appreciate his effort to make us feel comfortable. If not for Ryan we would have taken our business elsewhere. You'll really should train your staff to acknowledge customers as they enter the showroom. Their lack of acknowledgement made us feel as though they didn't think we would purchase anything so we weren't worth their time and effort. Let your staff know that a simple hello goes a long way towards making a person feel comfortable about spending their hard earned money at your business. My rating is based on our initial treatment before interacting with Ryan.

I have received exceptional service and professional attitude.

Bought a used car from this Mercedes-Benz North Orlando dealer. Was told there were 2 keys, when arrived home could only find 1 key. Called and left messages and emails for 2 weeks. (live 2 hours away) finally received a call back after my review on Google. Was told there was only 1 key and if I wanted a 2nd one I would have to call an Audi dealership and pay for one...….now that's INTEGRITY and CUSTOMER SERVICE.at its best. Will never go back there again.

Very impressed by responsiveness of sales team. Worked hard to get my business and were fair in price for my trade as well as the price on the new car. New car had a small issue but warranty covers it. Would have been nice if it had been diagnosed and fixed before I took delivery.

Very happy and very helpful AND felicity very nice and clean staff very professional and they treat you like family

Very easy and hassle free. Our salesman Derek was outstanding

Took two days for scheduled maintenance that should have been done same day. Screwed up scheduling of wheel repair despite me twice confirming the traveling tech was going to be there. Failed to repair leak in left rear tire.

Excellent service and buying experience! Chris was awesome!

I brought my 2016 G63 in for service. Service was good, fast, and friendly. I spoke to sales about trading in my G63 on a new G550. They low balled my trade in, I received substantially more money (10%) for it at a non AutoNation dealer and I love my new 2019 G550. It is unfortunate I could not buy it at this dealer which is much closer to my house, but frankly their trade in quote was completely insulting, and extremely greedy. Shop around!!

Good service and easy to work with salesmen... dont think cause they are a luxury car dealership, that all you will get is ignored. everyone treated the same.... thanks for getting the deal done Jordan

Worst customer service in central Florida ..Kevin the gm is a joke ..they have no respect for your time and money ..

Polite people

Terrible. I asked for a service A done on vehicle and got a lube and filter. I went back in to have them reset service light and they would not do it . I said I got a service A ( which is stated on my online appointment request). They said only lube and filter. Your service area is miss leading and will never return. No customer service skills at all.

My car was serviced in a timely fashion and completed on time.

Had a great experience with Ryan Isbaih, who was always welcoming during my numerous visits due to my schedule prior to my purchase. Never felt pressured or neglected, and I will be using them for my future purchases.

Excellent service, and fair pricing! Brittney is awesome and everyone there treats you like family. Highly recommend.

Brought vehicle in for first-time visit. Impressed with customer service and cleanliness of facilities. Maintenance accomplished promptly and I appreciated Ben keeping me informed of the process.

Able to diagnose mechanical issues and repair same

Great place to get repairs done on your MB.

Great experience with sales consultant Ryan Isbaih and Financial Services Director Jeff Ballou.

Wonderful dealership to get repairs on you Mercedes Benz.

Service was great and everyone was friendly.

Excellent Customer Service!

Very friendly people and the transporter was super nice. Overall service was fast and easy!

Top notch customer service and communication. I was immediately greeted then met with Carrie. She was a pleasure to work with and kept me informed. Well done.

Brought vehicle in for oil change $292.00 a little steep, When I got home and looked at paper work it was documented that I had a torn ball joint, would have been nice if they told me that while I was at the shop and showed me the torn ball joint,

Great dealership! The owner is deeply committed to helping the Community

I recently had a warranty experience and Ben was a great asset within the Service Dept making sure I received the warranty as stated. Thank you Ben!

Fabulous staff. No pressure sales. Love MB of N Orlando! Chris is the best!

Great service. Very happy

I have serviced with Mercedes Benz for over 4 yeas now, the staff are very professional and friendly, the service is always completed as promised and I expect I will continue to service my vehicle or any vehicle I own at this location.

Everything was good until they brought out my WASHED auto . Somebody needs to tell the car washer that washing a car includes cleaning the wheel rims —- they were black and filthy .

This was my first visit at this location. They had to replace my airbag for a recall. Everyone was so nice. My husband and his boss went there a couple of months ago to buy some work vans and he said it was a great experience. Everyone was so helpful. Thank you.

Brittney was one of the best service managers I have had and I have been a Mercedes-Benz customer since 2001

My experience was as expected. I was greeted immediately on my arrival. The correct expectations were set my the service consultant. She was professional and very courteous.

I dealt with a sales rep by the name of Carlton from Mercedes Benz of North Orlando. He was very honest and transparent with his dealings. I would definitely recommend hom to a family or friend. Toby from the service was also amazing and helpful with the buying process.

Wonderful, Ivan and Peter were both professional and kind.

Never a pause in their outstanding service

My buying experience with Mercedes of North Orlando was excellent. My salesman Ryan was very knowledgeable, congenial and helpful. He exceeded our expectations and made the buying experience very positive.

Brought in my car and Benjamin quickly took care of me, looked into the history of my vehicle and explain how long it would take to do whatever maintenance was needed on the vehicle. I got a ride home and was contacted with what had to be done with the vehicle and when it would be completed. Wonderful customer service.

Great service- had to have RV towed over weekend! Got right back to us Monday and fixed the problem!!

Best customer service ever. Thank you Ben for your professionalism, kindness and thoughtfulness.

Going there was an absolute joke and waste of my time. It baffles me that a Mercedes Benz service department treats a customer so poorly. I drove out to Sanford to have them quote me a rear windshield as well as some other warranty issues (minor). With every single thing they came back with “out of our control, not under warranty”. Mind you, this car is brand new and under FULL FACTORY WARRANTY. They even went so far to print out a sheet of parts that were supposedly ordered for the car by the mercedes dealership I bought it ar, mentioning that my car had damage and they probably repaired it (with so called none OEM bolts). Funny thing, this car was FACTORY OWNED BY MERCEDES, and when searching for the parts they came up as LICENSEPLATE FASTENERS. I understand that I did not buy the car from them, but to treat a customer so poorly and even go as far as trying to scare them, so you dont have to do any warranty repairs is ridiculous. Needless to say.. I WILL NEVER GO BACK TO THIS DEALERSHIP.

Mrs Carrie was very kind and polite She let me know the Mercedes have a recall for my car thing that I don’t know anything about it will be repair at the same time of service...

Excellent customer interaction, great vehicle service and very timely

Went in for scheduled service, on time, had loaner vehicle, service done before estimated finish time. Cleaned vehicle, no problems at all.

I just got off the phone with Kenny - the Service Manager. I am delighted to say that he was most informative in updating me as to Mercedes involvement on the diagnostics and repairs to my car. It is important to note that I bought my car from Autonation who I believe have a working relationship with Mercedes of sorts, I am delighted to see that Kenny is going the extra mile to earn my future service business. Well done Kenny!

Everyone is polite and professional. My gripes are good luck getting a loner car and the prices for service are over the top.

They treated me like Royalty. Purchased my car and I was out of their in no time. I recommend them.

Excellent facilities and professional, courteous service. I wanted to switch dealership because of the bad experience last time I went to Maitland where I bought the car. They also have complimentary car wash but when the car came back it had not been washed as it was still dirty. Something about a shift change, etc.... So I figured if they can't get a car wash right do I really want to trust then to perform any other service?

Had my vehicle in for two minor recall issues. Everyone was very polite and service oriented. Brittany, our service representative, was caring and efficient. My wife and I commented to each other on the way home how nice everything went. NO FUSS, NO MUSS!!!

This Dealership is like car buying should be-used to be. Knowledgeable staff, room to test drive properly, and detail oriented. Service in Every aspect of their dealership is To Notch. No pressure, just attentive to your needs, willing to go the extra mile, clear and up front about Everything. This is where to go to find the Perfect Vehicle!

The buying process was quick and painless and the staff was extremely kind and helpful. I'll never buy a car with anyone other than AutoNation.

Customer service was great in admission , they provided me with ride home not to wait in lobby When my Metris was finished on 30000 miles service , wehicle was dirty inside , floor mats showed lives , and vehicle did not get washed which is part included in any dealership around Last but not least I could save myself 377$ if I have chosen different dealrship around 120 miles round trip from my home This is overpriced service big time , so next time , sorry I will drive to the east coast and get it done.

Wonderful service very warm and welcoming. Unfortunately I feel this wheel sensor problem is a intrinsic weakness of the Mercedes Sprinter as it recurred after 150miles of driving. I am now going back for a second try at definitive repair in the am(3/16/18) a 140 mile round trip from where e are camping.

Excellent all the way through the process. Ryan and David walked us thru the details so graciously . Thank you everyone. We'll definitely tell our friends.

Thirty minutes to replace a recalled airbag. Clean dealership with nice waiting area. Service people were quick and efficient.

Great had no appointment and was taken care of ASAP

I had scheduled a recall air bag repair for which the dealer had confirmed at time of appointment they had the proper parts for my vehicle. After a short wait in the lounge I was informed they did not have the parts for my vehicle. They had service this vehicle before and knew the VIN. This should have told them the proper parts needed. This was my third disappointing service experience at this dealer.

I only had about an hour to work out my deal, do the paperwork and drive back down to Miami from Orlando. Nick was working with me via text and phone for a couple of days and showed me how to reserve the car for 48 hours. Everything went as planned. The car was there, new as described, the deal was what we had agreed on and they got me a better deal than my own credit union for the finance. Fastest, best car purchase ever...and I do about 2 of these per year! Just wish I had a better value on my trade-in. But this was partially offset for a good price on the M3. Thank you all for the great and fast service.

We went there to give service to our car. Our experience in this place was great. Hector has a very nice customer service and answered all the questions we had in a very professional manner. Though, we would like to recommend you to give Hector an office, with chairs for the customers, since his desk was in the hall, so he can serve the customers more properly. Thank you for your super good service. Keep it like that!! Blessings <><

Was getting conflicting computer messages about rear brake lights and left rear turning light. The dealer found no real problem and reset the computer. This seems to have fixed the problem. Also had an oil and filter change.

Great experience with salesman Syed Shariff. He was very knowledgeable and attentive.

Thank you..............................................................

I'm very disappointed with the quality of service after I purchased my used Infiniti, QX56 from this location. During my test drive the "service" light came on. Jessie, the salesman, immediately took the car to the service department to have it checked; while I discussed financing with the finance department. Upon the car return, the service light was some how turned off. I bought the car late that night and drove home; which is quite some distance from the dealership. The next morning, I started the car, and every service light came on. Obviously, the 125 point inspection certificate was not correct. The same day, I contacted Jessie about getting it serviced near my house. Later that week, I was sent to a Ford dealership (for an Infiniti) who is part of the autonation program. Unfortunately, Ford had no technicians that could service my car. I contacted Jessie again to find a solution. He supposedly was in contact with a warranty department, and I was told to leave Ford. Since then I've contacted Jessie back on many occasions, and spoke with the new car dealership manager (Alan) about the situation with no resolution. Its been two weeks later and I still haven't had any solution to my service light issues. I've had to reach out to them almost on a daily basis, with hardly any call back on the progress on how to resolve the issue. This is really sad, because I really thought I was purchasing my vehicle from a reputable car dealership. I do not recommend this car dealership.

I can't say enough about my recent experience at North Orlando Mercedes. After losing my husband 3 years ago, I was making my 1st decision all by myself in 3 years so I think I needed a little extra time and patience. My agents Nick and Jarred were great, couldn't ask for any better service or attention. They were always available for any questions but in the end stepped back and let me make up my mind. I love my car GLC, if anything makes you park far from mall entrance it's a new Mercedes. Thanks for everything.

I have visited the dealership several times over the past 10 years. As this is my 2nd MB purchase. Each time the staff has been very pleasant & attentive. The facility is clean and well maintained. And, the services that I have received on each visit has been exceptional.

David Z. was excellent! He never gave up and always gave me information that was useful in making my decision. I recently purchased so can not comment on the service but from other reviews I'm seeing, it will most likely be another positive experience. Thanks David and Jefferson for all your expertise!

I had great experience . My sales agent Syed Sharif was a wonderful person. Friendly honest with integrity and class

I bought a 2016 Mercedes and took it in to MB of North Orlando for an overall inspection. You can't go wrong with their service - both mechanical and personal. My advisor, Ben was especially helpful and courteous.

Alot of nice vehicles. Everyone was very courteous and friendly.

We had an overheat issue that required a tow. They got us quickly into the bay, diagnosed, repaired and on the road in a timely manner. Thanks to the Team for their service.

Excellent service Ryan did a wonderful job. Thank you Mercedes Benz.

Stress free smooth and fast experience. David and Elizabeth were a pleasure to work with!

Saleman was wonderful David...help me find car that I wanted..thank so much....

Great customer service. I loved the ability to connect with my sales person Via email and text prior to the transaction. That really facilitated a smooth process. Nick was awesome!

We gave a second chance to Mercedes Benz North Orlando. First time we were very disappointed with the buying process and the honesty of our sales guy. This time Mr. Zechman (E com manager) made our buying process transparent and a great experience. The financial manager was great, she explained every paper prior our signature.

The salesman was great and had us in and out in less than 2 hours.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

I called Contemporary for service on my Sprinter Motor Home and was connected to Auto Nation. The Service Advisors were professional, provided an appointment and followed up with Email confirmations and reminders. The problem was detected and arrangements were made to insure that the warranty paid for the repairs. A courtesy vehicle took me home, returning later to retrieve our repaired motor home. The service advisors were friendly and efficient. The one recommendation would be to install a motor home vehicle wash, as promised by the confirmation email!

Ryan at Autonation was very helpful and attentive in finding the right vehicle that met my needs. He helped to facilitate the financing and get me in and out on my schedule.

Very Friendly and efficient staff, they had my loaner car ready for me and i was in and out.

I was made to feel welcome when I entered the facility and was taken care of in a professional manner.

No Hassle, Salesman was very knowledgeable about the vehicle.

Incredible experience from sales to finance. Everyone there worked well together to assist. No one will accost you or pressure you here, but will be there as soon as you need them.

Wonderful experience! Great service rep. Fast service. Would highly recommend the dealership to everyone.

No problems. Work was done when promised. All my questions were answered.

Excellent experience again having my car serviced! Great job!

Great paring party before playing golf with the Qs

enjoyable and informative experience. Would highly recommend dealer to friend.

Salesman did not show flexibility in dealing. Salesman did not explain the difference between models

Mr. Mike is a great guy, excelent,careful,considerate, accountable. My last experience in MB north orlando is awesome.

Ben, was very helpful, excellent service.xxxxxxxxxxxxx

Excellent service. Car completed when promised. Service manager was very knowledgeable and helpful

I recently brought my c230 sport in for a recall service and they did an excellent job with the customer on boarding process with next steps and what to expect. Everything was done on time and faster than I expected. They even did an inspection on my car battery and they gave me their honest opinion on it, to make sure I GET IT ADDRESSED SOON or it could cause further issues. I'm very happy with the service. I believe Mike was the service guy that worked with me!

Very easy, no stress, respectful approach to the car buying process. Jordan my rep is outstanding!

A totally seamless transaction from my first internet inquiry to the final paperwork. First contact with Oren on Sat. am and drove 200 miles on Sun. to complete the sale. MB gave me more money for my car than CarMax. Elizabeth completed all the sale paperwork with ease. My 2016 used car in perfect condition just like the transaction.

After months of looking around I finally found my new ride...the Mercedes CLA. This was my first time shopping for a luxury car and the experience from start to finish was so smooth from the Sales department, finance and Service. Let me start with Ryan Isbaith, his knowledge and expertise really made the experience unforgettable. He would answer any questions I had at any time of the day and his patience was amazing. I highly recommend him if you are looking for a new car. The finance department, this is by no means anyones favorite moment of the purchase. The customer relations manager Elizabeth Wennerstrom proved to be different. She was honest and upfront allowing me to feel comfortable and assured with my purchase needs. The Service Department, yes I was already there for a visit after my second day of driving the car. Some how my 4yo tangled himself in the seatbelt and I had to cut it. After speaking to the service manager Kenneth Cotten he assured me he would do whatever he could do to make my first experience in the service department the best. This he did, and I will be forever grateful for his understanding and assistance with getting the seat belt replaced. Thank you ALL so much! I am so happy to be part of the Mercedes family!! :)

My first experience with these guys was all positive. Leased a new car in an hour. We will be coming back in 3 years for our next lease.

I have been a customer of Mercedes Benz of North Orlando since 2012, and I have had nothing but excellence of service and support from the entire staff. They are most excellent to deal with in all aspects...Whether service, support, finance, car wash, these people are a team and they care! If you need a local Mercedes dealer to call home, these are your guys! Ryan Allen

Took my wife car to the dealership, was kept informed of the process at all times. When we went to pick it up it was clean and the whole thing was a great experience. The service advisor Mike was excellent. Will recommend.

Excellent experience. Loved my sales representative, Nicholas Lang. He made the entire experience wonderful and easy.

First time visit to service department with 3500 Sprinter Chassis. Heather Olson was my service advisor and handles my issues very professionally. The service received and solution to my issue was carefully orchestrated by Heather and the mechanic Troy to provide a solution that worked quite well. In fact their solution gave me the opportunity to save several thousand dollars on the maintenance costs. Appreciation to all the service representatives for assisting in my vehicle service.

Taken very good care of...Mike Sanchez is excellent...

On our way north on the turnpike yesterday from south Florida, a couple of engine warning lights came on in our motor home built on a Mercedes 3500 Sprinter chassis. From about 30 mi. south of Orlando, we found a number, called, and Mary (I believe) answered for service and we told her of our dilemma. She said to bring it right in. When we got there about an hour later, Kenny, the service manager, said they would run some tests, and if they could, they would get us right back on the road. After diagnostics, he reported that they knew the problem, had the parts, and they could get us going in a couple of hours. And, by the way, we see that you have a recall on an airbag, would we like to have it replaced without taking any longer? We agreed that that would be great as long as it didn't delay us any further. He also offered to drive us out to lunch while we waited, and came by to keep us updated on their progress several times. And, sure enough, we were back on the road right away, and all is good. (Oh yes, the recall notice arrived in the mail today, so they even saved us a special trip to get that taken of.) Thanks for the great attention to detail & the fine service.

Jessie Gilbert, was so patient and helpful. Even with multiple customers and pouring rain he held his composure like a very professional. Thanks for your help Jessie. Enjoy your time off with family. Happy 4th!!

Great place great people can never go wrong here! Service wayyyy above average

Mercedes Sanford team has excellent customer service. I worked with Heather from scheduling through completion and she is very knowledge and professional. The automatic tilt controls for steering wheel had to be replaced. I had a Mercedes loaner and my car back at the end of day. The staff is very tentative to your needs and busy schedule and had me in and out within ten minutes each time. Great job!

Always friendly people in service department. I highly recommend Mercedes in Sanford Florida. Quality service.

Good service I am satisfied. I would recommend this dealership to others.

Just relocated to town and was looking for something used and on a budget, found what I was looking for at a price that fit! Thanks again

Car was finished being serviced earlier than expected. They had no problem setting up appt and having it finished by a certain time to accommodate? other appts I had.

The check in process took a long time and I had an appointment. First, I had to wait and during the check in, we were interrupted for a long conversation with a secretary. While car was being serviced (4 1/2 hours for a routine service), no one came to give updates or offer a ride to go someone else. Thank goodness the waiting room was comfortable.

Always a pleasant experience. Great waiting area or a ride to nearby places. Friendly and courteous staff.

INSPECTION WAS COMPLETED IN A TIMELY MANNER WITH UPDATES TO THE PROGRESS

Exceptional experience. Friendly. It was nice to get my car back cleaner then when I got there.

Had an amazing experience purchasing my Mercedes.. would absolutely go there again!!

I worked with Syed Shariff from early discussions, to special ordering, to the final delivery of the car which I received on 5/22/2017. Syed was always reachable, knowledgeable, professional and helpful during the entire process. I'd give him a 10 star rating for customer relations. I just arrived back in Michigan for the next 6 months and truly enjoyed the ride and love the GLC300. Very happy and pleased with the choice and performance and I'll be back to order the next lease from Syed...

Great experience and Oren is the best.

Superb location and great hosts. Our doctors from TheRevolutionMedical. com team looking forward to returning

Very pleasant experience. The salesperson, JordanConner, is a consummate professional. He was very helpful and patient,discussed several options with us, answered all our questions, worked to get us a fair deal.

I was greeted immediately upon arrival. Paul made sure I knew what work was needed to be done. He also set my expectations regarding cost and how long the work might take to complete.

I leased a 2017 C300 Mercedes from the Sanford outlet. Without a doubt the process of acquisition was as much of a pleasure as I derive out of driving a new C class Mercedes. The professionalism and TLC we received from Syed in concluding the lease was beyond expectation. He has given us a through orientaition and guidance and is continuing with a follow through of upgrade part installation. Having been coddled by over 10 years of BMW services up to now, I was little uncertain of shifting my loyalty to Mercedes, Seyd managed to relieve me from the anxiety for good.

Heather Olsen and the service staff at the dealer were very knowledgeable and kind to me. Heather saw to it that everything was done with high priority and in a quality manner. I appreciate this dealership very much!

I am extremely satisfied with Carlton. He made the buying process very easy. He was very attentive to exactly what I was looking for in a car. He made the deal happened. I would definitely recommend his service to a friend and family members.

Sales department is perfection, but service is not top quality. For as much I spent on both of my cars from this dealership I expected more. Not taking my cars to this location anymore.

The very best car buying experience. Me Syed was ver knowledgeable and friendly. He did a fantastic job explaining the leasing process and very courteous.

The service and management, attention to details is unparalleled.

excellent service although a little pricy.Overall they did a good job and when I got the car back it was all cleaned up.

Top Notch Experience. This was the easiest car buying experience I've had. Direct and non-aggressive communication. No hidden numbers or surprises. The car was in better condition than advertised. I was elated/surprised that they serviced the car very well (even putting new tires on) while delivering it to me fully detailed in and out. Jessie was outstanding and helpful throughout the whole process. I'd gladly drive the hour out of my way to deal with them again.

great service manager, HELPED WITH BRAKE PULSATION.

Not only they sell First Class autos, they do it with First Class persons!

Michael Wheeler should get the Service Advisor of the year award! He did a fantastic job of communicating with me and managing the situation with my car. Thank You VE

Had a horrible experience today! Had cash stolen from the center console of my car while it was being maintenanced, but that's not even the worst part! I waited for a phone call from the Service Director (Jason) for 5 hours...didn't get one so I went back in person. He says he did an investigation, didn't find out who stole the money, but would give me a check to reimburse me. He didn't say I am so sorry, this is not the kind of care you deserve as a Mercedes Benz customer, I apologize for this major inconvenience, let me at least fill up your car with gas for having to come back here...nothing! Instead he says that I can file a police report, IF I want. I say "that's it, that's all you can offer me?!" His reply "I can detail your car if you want." Not at all empathetic. While I'm waiting for the check to be printed, which is made out in the wrong name no less, I file a police report and wait to speak with the General Manager, Walter. He finally comes up to me and says "I guess you're waiting to talk to me?" Yeah, I guess so! He says "let me start out by saying that legally I don't have to give you your money back, I am not liable for anything left in the car. Why would you leave money in there anyway?" BECAUSE I DIDN'T FIND IT NECESSARY TO CARRY IT AROUND WITH ME FOR 2 HOURS WHILE MY CAR WAS WORKED ON AND I CERTAINLY NEVER IMAGINED IT WOULD BE STOLEN AT MERCEDES BENZ, OF ALL PLACES. Again, not one apology from him whatsoever. The whole time he's rolling his eyes as if this is a major waste of his time. He goes on to say that I shouldn't leave anything in my car, that I can't bring my car back there to be washed because he doesn't want to deal with this again (even though that's included in what I am paying for!), that I'll probably go on to find the money in the car later on...basically that he doesn't believe me and that he's doing me some big favor by giving me a check. He says his solution is to fire all 3 guys that were in my car today since nobody confessed, and that he's sure if someone stole the money they would have admitted to it so their "buddies" didn't get in trouble. I tell him that I don't think that's fair for the two innocent guys; his response: "well you don't get to tell me how to do my job." What a jerk! I reiterate that this all could have been solved if the Service Director havd some customer service skills and he says "what else do you want, this is a moot point!" At this point, still can't believe that I'm hearing. I tell him that if he had offered me gas or something from the get go, this would have been resolved. He says "so this is all about a tank of gas?" No, this is about your poor customer care. Meanwhile, there are signs surrounding me that say "World class cara deserve first class care." Oh, the irony! I will definitely not be back at this place ever again. Even though it's a bit of a drive for me, I'm sure the Mercedes dealership of South Orlando has some tact. So very disappointing!

Jack was as nice as they come and well versed in my problem. I appreciate good service. He is a great road side assistane person

Excellence!!! Great customer service , top of the line professionalism .

Nick was wonderful! No pressure and made sure I got what I wanted.

Walter, the dealership manager for Auto Nation's North Orlando Mercedes dealership, promised me he would "make it simple". I really wanted to do business with a local dealership whose leadership is involved in the communities of Heathrow, Lake Mary, and Sanford. I knew Walter from several local charitable events his dealership supported and events he hosted at the dealership. So I gave him a try. He didn't disappoint me! He gave me his undivided attention, and we never haggled. He gave me a fair price for the new GLE 350, and top dollar for my trade-in. The car was ready an hour or so later. Another impressive aspect of my buying experience was the team of people with whom he works. From the salesperson, Jessie, to the business manager, Sabastian, to the Internet guru, Jordan, to the customer relations director, Liz, all were consummately professional, yet downright neighborly. I'm so glad we have a first rate dealership in our back yard! Thanks, Walter, and thanks to all the team!!

brought right in for tire change without man appt. Thank you!

Great experience with Paul outstanding service and follow up

Syed Shariff is an excellent sales manager. His professionalism and customer service is outstanding. He took the time to respond to multiple e-mails and made the sale of my vehicle seamless. I definitely recommend anyone interested in purchasing a car, visit Mercedes-Benz of North Orlando and ask for Syed. The dealership is a smaller dealership compared other other Mercedes-Benz dealerships that I have visited, however, they treat you like family and take care of all your needs.

Overall excellent and professional experience; service representative Mike Wheeler is a pleasure to work with and does an excellent job

Good attention and service. They kept me informed.

When I went to pick my car up after service, I was very disappointed to find that there was a black residue from what I'm guessing to be from mechanical parts on the beige door interior, beige floor mat, and where someone reached to get the seatbelt. I was told that the car had been vacuumed, and unfortunately that doesn't seem to be the case. I have an older model, and left feeling like maybe because of that my car was treated with very little regard. It was my first time here and I will be looking to see if there's another Mercedes close by.

Raul Moreno - Thank you so much for helping me with purchase of my new car. It's exactly what I needed and wanted. It drives so nice and it's very comfortable! It's perfect. I'm definitely spoiled now! Thank you for sharing all your great ideas and advices with me! I LOVE my new car!

Excellent Service experience. Personalized. Great service. Problems and repair were solved as told. Complementary loaner car.

I had an unexpected flat tire, I left the car at the dealership the night before. I received a phone call immediately the next morning letting me know it was not a repair situation and I needed to call them to ok a new tire. Well I slept late and did not hear the message until late in the morning and I needed the car back for business by 1:00 which gave them no time to do the job BUT they did get it done for me, and came and picked me up all in time. Thanks!!

I brought my vehicle in due to a foul odor coming from the cabin filter. I have the prepaid maintenance plan and was under the impression that this would cover the cabin filter. I was told, they would not be able to change it until I hit 20k, otherwise I would have to pay for the filter. I thought that this was pretty ridiculous as I was approximately 1500 miles shy. I explained to the service associate that when I scheduled the appointment, they never informed me of this (Dealership is 40 miles from my house). I asked to speak to the manager and unfortunately he wasn't available on weekends so I figured I would just call on Monday. A few minutes later, the service associate agreed to change the cabin filter for free. I said "great" and thanked him. After about an hour or so I was on my way. I get a call 20 minutes later from the service associate asking me if I was still in the area? I asked him why? He said "WE FORGOT TO INSTALL THE CABIN FILTER".

Wonderful, professional service department! Highly recommend!! Prompt too!!

I was in the market for new vehicle and stopped at Mercedes-Benz of North Orlando to see what they had to offer. I really wasn't thinking I was going to purchase a vehicle that day, but Oren introduces himself and went the full 100% plus and found my perfect vehicle. I highly recommend, if you're in the market for a great car, that you visit Mercedes-Benz of North Orlando. They treat you like royalty.

I am very satisfied with the Service Department. The employees are very polite and keep you informed of the status of your vehicle. The Service Advisor, Jason, was very helpful to me and has a good manner with customers. I will contact him in the future for any work I need.

The staff was very professional and went out of the way to make my buying experience awesome ! I would definitely recommend this dealership !

Professional from top to bottom. Scott should be teaching customer service to service writers allover the country.

Im most impressed with the service department. One might think they are the truely refund sales people as they really are there to please. Yesterday I picked up my car I met with Liz and Paul as they assured me my e class was working the way it's suppose to. Thanks guys

I have had a totally great experience. The process was honest, quick , and friendly. I have not used the service department yet, but expect it to be the same experience .

I really wish that you could put a ZERO down for SIMPLY THE WORST! I can go into a long story, but I am a busy who has bought a lot of cars and knows everyone in town, so I will simply say the following: #Dishonest #Arrogant #Gonif #FAIL

I came in to repair a recall on a 2008 Mercedes C350. Mike and Nick were great and polite. They made sure I was comfortable. Love this place!

The service technician, Toby, went above and beyond to fix my problem and get me back on the road. His efforts are greatly appreciated

Very unprofessional customer service. The person at the auto shop has not knowledge at all about my Metris and he never showed willing to look the right information. Then he wasn't clear about the service and lie about it. I couldn't find a person to report what was happening . Finally the sales manager took care of the situation but, unfortunately, with very bad manners. The facilities were so dirty, dirty bathroom with no towel paper. The waiting room was unattended. Absolutely none excellence according to the brand Mercedes Benz.

For sure the worse service in town, and maybe in the all USA. Extremaly unprofessional and deceiver staff. Not recommended at all.

Syed and the entire team at MB North Orlando went out of their way to make the car purchase easy and enjoyable. This is our preferred dealer.

Ivan Bravo is awesome, very courteous and friendly. He's a person who takes pride in his work and go the extra mile for the customer, anyone who buys a car from Mercades Benz on Rineheart should ask for him. Ivan is the reason I bought my glk 350, he never made me feel rushed or forced into a purchased and even after the sale he took the time to find out how everything was and if he could help in anyway I should contact him. The company also takes pride in making the customer happy and will work with you until they find you the best interest rate.

Great dealership...congrats to my BeautiControl Director!

Terrific customer-first attitude. Wonderful attention-to-detail.

I had a very easy process buying a car at mercedes benz of orlando, From the sales manager Naser Masry to Finance Manger Gill Amer, each person was very informative and helpful in giving me what i was looking for. They met my budget and needs. I would say I am more than happy with my purchase thanks for these guys. Great Customer Service and above all wonderfully hassle free experience. Thanks!

Just bought a beautiful C300 Mercedes .Love it. Ivan showed us the car explained it all in great detail. Very happy with it. Thanks for all your help in answering all our questions.

sales rep SYED SHARIFF and every one their were friendly, polite, honest, and very professional even when I take care to wash very professional staff, I especially like when the open the door for the ladies in the car very CACHE

Oren made our transaction seamless and quick. It was a long distance purchase where we even traded in our vehicle. We basically did everything over text messages.

The service Mercedes Benz North provides is over and above any dealership I've ever purchased or serviced a vehicle They had two "on the very hard pile" issues with both on my MB, one service one sales. Each was handled at a 10+ From Syed in sales, Liz Customer Relationship Management, Paul in service and the GM Walter. They gained a customer for life

I very recently purchased a new Mercedes SUV from MB of North Orlando. I must say, it was absolutely the most pleasant experience I've ever had in car shopping. Syed Shariff was our salesperson and he is the finest examples of sales perfection that I've experienced. Everyone at the dealership, Walter the General Manager, Jose the New Car Sales Manager, Syed and everyone we met were absolutely customer conscious, friendly, outgoing and helpful. I would highly recommend this dealership to anyone.

I want to express my personal gratitude to Sebastian Beltran at MB North of Orlando. Thanks to him we leased an excellent C-300 model in Aug. 2015 at a very affordable price. We were even more surprised when a few weeks later we received an additional refund from MB Financial. Well done Sebastian, we’ll see you next time.

My sister and I both bought cars on the same day from Mercedes Benz North Orlando. We are very pleased with our purchases. From the beginning we were treated like family. Thanks so much Kevin, Ivan and Robert for making our car buying experience so nice!!!

Clients should be made ware that when they are taken back to meet the finance manager that additional items would have been already added on to their tab! Then during this process I was never told that these items were added. I had to figure it out myself since I noticed that the monthly payments were much higher that what I was told originally. This can be construed as MB being dishonest.! This is just my experience and the hard sell on prepaid services should stop!

Very courteous staff. Focused only on us during buy process. 5 rating on service due to extra assistance by sales person in completing delivery process. Sales person had complete knowledge of product, its availability and fully understood the specifics albeit of the relatively inexpensive model we were interested in buying.

Service Dept. Took my car to Mercedes of North Orlando for Service on 06.08.15 and very impressed with the customer service and speed and cost. Jason P (Service Manager) goes above and beyond to take of myself and customers that visit service. Thank you Mercedes of North Orlando. This is my only choice when it comes to Sales and Service.

Service is the best! Everyone at this dealership is your friend.

One of those places you don't take your car. Parts tells me they have my part but can't sell it it me they have to put it in too so transfer me to service and they tell me it takes 6 hrs to put a valve body in a s500 is 16 bolts and a hr to program 1100 dollars for installation. All I wanted to do was bye it and do it my self and they want to charge me 6hr on a 2 hr job I can to myself in my garage on my back. mercedes of gainesville told me 380 on instalation. These ppl are crooks.

Jordan Conner is a well qualified sale representative and that is why we purchased our C250 Mercedes Benz.

I had a GREAT buying experience with my sales advisor Mr. Kenneth House and with the finance director Mr. Robert Keller. Kudos to Used car manager Mr.Jose and assistant service manager Mr. Zach Rehder. Raul. M

MR. DIXON WAS OUTSTANDING AND KEPT HIS WORD. MY BABY LOOKS GREAT.

I like it because experience so nice .everything so easy the people so friendly

my third purchase and it was very well handled especially sine I was dealing from Palm Bay All business was handled over phone and I was very happy

Good Service ....People are so co-operative...it was great experience...

Ken Burns was the most helpful person in my decision buy my new Bentz, I call him family now ........and Love the car Janet Artman

We are very pleased with our experience with Mercedes Benz of North Orlando. During our search for the M Class we wanted at our price range, we visited/contacted all the MB dealerships within a 100 mile radius. None of the dealers could get the exact vehicle we wanted within our budget, until we received a response from Oren Mishael of MB of N Orlando. From the initial contact he was very positive of our requirements and never once asked what options could we live without to meet out budget. His overall technical knowledge was outstanding, he was courteous and very professional. After we reached an agreement on the M Class we desired and price we scheduled a time when the vehicle would be ready for pickup. Once we arrived at the dealership and met Oren, he made my wife and I feel like valued customers. He did not turn on the heat of "high pressure" sales tactics not once, we had and agreement so out experience was very pleasant in a professional setting. We have purchased several new cars over the years and this experience was no doubt the best. Auto Nation and Mercedes Benz should be very proud to have Oren on their sales team.

Robert Black greeted us with a smile and we discussed the type of car I was looking for. Very knowledgable, not pushy, answered all my questions. Buying process was the easiest and fastest I have ever experienced. I love my beautiful Mercedes class GLA. Thanks Robert for making this experience pleasant for me.

Great staff and buying experience. Wonderful facility. Recommend highly.

I purchased a POC E350 convertible as a surprise for my wife's 50th so the process had to be discreet. Ivan Bravo was super and helped me coordinate the sale with professional courtesy and was very helpful. They negotiated a fair price and went the extra mile with a few add ons to the deal. The paperwork appointment took longer than expected but overall, the experience has been wonderful as this was the first Mercedes I had purchased..

I recently purchase a used 2006 500SL from Syed Shariff. I have purchased cars from Syed before and as always it was a great experience. Syed Shariff is the most knowledgeable and honest car sales person that I have ever delt with. Thanks for the experience. Phil Blake

On Saturday December 6, my husband sent out an email to Mercedes-Benz requesting information on their 2014 vehicles. Literally within a couple of minutes, Syed Shariff responded to our email and provided information on the Mercedes of our choice. We met up with him shortly thereafter and he was the most-knowledgeable, honest and kindest salesman we ever met. He gave us an acceptable price for our trade-in. He worked with us until we were completely satisfied with the purchase. The next day, he made sure my car was well-detailed. He spent an hour with me making sure I was fully informed of the operating procedures of my new vehicle. I left the showroom extremely comfortable driving my new E-Class 350 Sport. I will recommend Mr. Shariff in a heartbeat.

I just picked up a new Mercedes 550 Coupe and they did a great job in delivering the car. They stayed with me until the dealership closed finishing up the explanation of all the new features. Syed Shariff was courteous and knowledgeable about the vehicle and it was a pleasure doing business with him and the dealership.

Service Manager Peter Dixon is the best! He found an issue with my vehicle within 60 seconds of looking it over when I brought it in for a scheduled service.

From the moment I spoke to Syed Shariff on the phone to closing of the finance on my 2014 E-350 I experienced the best customer service. While in the dealership I worked with Carlton Short, and he took the time to explain the different sales promotions as part of the "Winter Sales Event". Including the different models and incentives. I was also introduced to the finance and service team personally. I would highly recommend anyone interested in luxury car, to start with Mercedes Benz or North Orlando. This will be your first and last stop of your car buying process.

My experience with Mercedes Benz of North Orlando was more than I could have expected from an auto dealership. I spoke to two sales representatives; Syed Shariff and Carlton Short. I originally spoke to Syed on the phone, and when I went to the dealership I dealt with Carlton. Both sales reps gave me the attention to detail and time to help me make the best decision about which model Mercedes to lease. I experienced the best buying process from sales to finance. The sales team introduced me around to the service team as if I was a member of the family. I also, traded in another car and they gave me a fair price for my trade in. I would highly recommend any interested in buying/leasing a luxury brand vehicle to start with Mercedes Benz of North Orlando. This will be your first and only stop in your car buying process.

Our experience with Syed Sharrif was one of pure joy! He was knowledgeable, professional and made us feel as if we were his only customer with his patience in trying to meet our needs. Our car is just days old so it is difficult to do a proper review, but so far we are enjoying all the upgrades like Lane Assist, Parktronics etc. We do hope the Service will be as good as the Sales experince. We traded in our 12 year old 430S, but we were not happy with the Sevice that Mercedes offered while we had that car. Hopefully we will get the chance to experience a better service with this 2014 E350.

I had a great experience when I bought my new CLA 250 from Syed Shariff. He got the exact car I wanted at a great price and made sure everything was the way I wanted it. I was treated great! I would highly recommend this dealership to friends and family.

My wife was in a rear-end crash that killed her Ruby (her red 2010 C300 that I got for her on Valentine Day 2013), but being a Mercedes it saved her life. We first went to our local dealer that we bought Ruby from (and serviced our two other Mercedes). At that time they didn't have a red C 250 Certified in stock. My wife was looking on line and found three C250's that were red all in distance cities. After calling about all three C250's. We got such a warm and friendly feeling from Jordan Conner we decided that Mercedes-Benz of North Orlando would be worth the 4 plus hour around trip drive. When we walked into Mercedes-Benz of North Orlando there she was sitting with a giant red bow and our names on the dash (very class at) and Jordon hand extended to greet us. They not only gave us a GREAT deal (we brought in our own financing at 3.17%), but they had us qualified for 2.99 Mercedes financing. All in all we felt treated like Family. Thank you Jordan and Mercedes-Benz of North Orlando!!!!

This was the most relaxed, non-pressured buying experience I have ever encountered! The salesman, Syed Shariff, was wonderful. The car I wanted was at another dealership, but it was obtained promptly. Delivery was smooth and helpful, with questions and concerns nicely addressed. I drove out of the dealership in the most beautiful car, with a huge smile on my face! I was already acquainted with the good service department here, so I know the car will be well taken care of in the future.

My salesman was very helpful. He showed me the car and informed me that it had not been on the showroom floor yet. It had very low miles and was certified. After the sale he contacted me several days later and then a every week for two weeks in a row.

HI MY NAME IS JEROME, I'AM RETIRED AND DECIDED TO SURPRISE MY WIFE WITH A LUXURY VEHICLE, BUT ALSO NEEDED A TOY FOR MYSELF.....HARD PART WAS TRYING TO GET A GOOD DEAL WITH OUT BEING TAKEN ADVANTAGE OF....TRIED SEVERAL DIFFERENT DEALERSHIPS...GOT TO MERCEDES-BENZ OF NORTH ORLANDO. AND DIDN'T NEED TO LOOK ANY FURTHER... GREAT SELL REP. (MR. OREN MISHAEL), GREAT DEALERSHIP, GREAT MANAGEMENT. THEY WERE ABLE TO FULL FILL BOTH MY NEEDS, AND DID IT WITH IN MY BUDGET.....FOR MY WIFE A 2015 GLK 350, FOR ME A, OR SHOULD I SAY MY TOY, A (C) CLASS 250 COUPE.. HIGHLY RECOMMEND THIS DEALERSHIP.............THANKS GUYS MR. JEROME J. PORTER (5- STARS ACROSS THE BOARD)....................

I had a great experience with Syed Shariff at Mercedes of North Orlando. Syed is such a nice person and it was a pleasure to deal with him. The rest of the experience was also pain free. I received a fair price right from the start (I knew because of the homework I did here at Edmunds) adn the deal closed quickly. I will definitely be going back at the end of my new lease.

The staff were happy, pleasant and treat their customers with respect. In all, I was pleased with my treatment and service for my vehicle.

Orwen and Jordan as well as rob in finance were very helpful they took very good care of us and assisted in many ways so that we could get the car we wanted. I highly recommend going here I will definitely go back.

Dealer was highly recommended and proved itself worthy.

Bought a CPO E350 with great help from Robbie B and Vic M. I did it all remotely from Texas but felt like I was in good hands all the way. Very highly recommended!

Jeremy Keller, Jordan and the rest of the Mercedes sales team were very easy to speak with and deal with during my recent purchase of a 2011 Mustang GT. With no pressure, and availability to answer my detailed questions, my purchase was made without buyer remorse. They provided the car fax, and also were able to speak about the gentleman who traded it in, very valuable in making my decision. Thanks again to Mercedes North Orlando - I'll be back.

Buying process was great... Quick and painless! Scott Callahan was very customer centric and my wife and I would definitely buy here again. There was a minor service issue to be taken care of on te vehicle we purchased and they happily and quickly took care of it. Overall, a great experience!

Carlton Small made buying my 2013 ML bluetec a very pleasant experience. He was able to find the exact car I wanted within days. He answered all my questions while test driving the car. I appreciated his personal touch and his introduction to members of the service department.

Car shopping sent shudders down my spine -- the cost, the pressuring, the haggling -- until we walked into MB of North Orlando and met Syed Shariff who made the experience truly pleasurable. He was welcoming, straight forward, and very knowledgeable. He worked FOR us and provided everything we needed for the purchase decision without pressuring us. We purchased a GLK 350 and leaped from 2001 technology to 2014 technology. Syed tutored us through the entire car, step by step, and called and emailed after delivery to make sure we were satisfied and comfortable, a genuinely kind and thoughtful person. We paid cash for the car so we expected quick completion of the paperwork. Not so, and it was in finance (where I least expected it--no loan, no lease) that we felt pressured to purchase from an a la carte menu of extended warranties. If something can go wrong, finance will make sure you know just how painfully wrong it can go for you unless you purchase one of the extended warranties and then you better hope you bought the right warranty because it's a la carte and bumper to bumper apparently doesn't mean bumper to bumper any more? More like bumper to bumper-ish. After listening to this, one might surmise that finance has little confidence in the Mercedes Benz product. Finance experience aside, we love the GLK and thoroughly enjoyed Syed. He's everything a car shopper hopes for and more.

Just want to thank Ivan B. and the team at North Orlando. We wanted a particular vehicle and they were the closest (7 hours away) that had it at the right price. It's a long story but everything was handled over the phone/email and Ivan personally drove 7 hours to our house and dropped the vehicle off and closed the deal. Great guy and great customer service. Truly above and beyond! makes me wish I could afford a Mercedes.

Recently bought a Mercedes - Sprinter for my business, and I couldn't be luckier when I found just the right one online in Mercedes-Benz of North Orlando, Mr. Jordan Conner made everything so ease and fast that I didn't spent 2 hours in the dealership when I found myself driving that huge black sprinter on my way home. Jordan than you very much for your help and for sure I will be visiting you on my next purchase. Great service.

Great service, I met at the service mr Ivan Bravo, he was very nice and helped me find a car for my daughter in my price range and the features I was looking for. I will recommend this dealership to my friends and fam. Also great service department. Tim is a great guy and very honest.

I recently bought a Nissan 350Z from Jerry Pare of Mercedes Benz of North Orlando. I commend Jerry Pare for his professionalism. I have never felt relax buying car before I met Jerry Pare. He knows his job and most important, he knows how to treat his customers professionally. Great job Jerry. You are the best.

My salesman J. Pare is the best. He know his business and have a very good personality. he knows what he sell, he have given me details for the car I bought. the best and I am proud to recomed to all my friens.

J. Pare was the best salesman I know, he is honest, know his business. He have given me the best services that I need to buy my Mercedes. He have given me detail how to operate my new Mercedes. I will recommend him to all my friends as a honest and reliable salesman.

I had bought a 2007 BMW 325i from this dealership and I couldn't be more satisfied. My experience with the car has been phenomenal as the car runs great and is in impeccable condition. I would recommend this dealership to anyone and especially the sales associate I had Jerry Pare.

Couldn't ask for a better salesman than Jordan Conner. If there was any question we had, he was always able to answer quickly. During delivery of my SLR 350 he personally found a little nick on the paint ( I am not sure I would have seen it) and made sue that an appointment was made that day to get it fixed. Best experience ever!

Katelyn Van Allen was extremely helpful ad knowledgable. She was very professional when she took me to test drive the Cars.

I email regarding an inquiry about a particular vehicle but I never get any replay from the dealer. Sadly I was in love With the Vehicle that they were posted on cars.com

From the minute I walked into the dealership to the lease of a new GLK350, the experience was excellent! Jordan Conner did an amazing job of explaining the features of the vehicle and has earned me as a customer forever. All departments that I have dealt with did a great job and I expect the service department will be the same. This dealership, under the management of Walter Grundoff will get all of my referrals!

I had a great experience and I'm impressed. The staff is awesome! What a team. I felt they gave me a fair price and they always deal with me in a very professional manner. Thank you Jerry for great service.

We've been looking for a car since October and I'm glad we waited. Jerry Pare is the man! We got the car we've always wanted for the price that we can afford. We will never forget the experience. Thank you, Jerry!

Jerry Pare was excellent. Exceeded our expectations. He was very patient. He stepped up above and beyond to win our business. The front lobby may need to be just a little bit more welcoming but overall they made our car buying experience very easy. I highly recommend this dealer

this is my second car that I have brought from Mercedes Benz of North Orlando , once again I want to personally thank Ivan B. for going above and beyond in getting me in a GLk 350 that I thought was impossible to get , I also want to thank the GM that was there and was a really down to earth guy to speak too , there Service dept is outstanding and had the privilege to meet Timothy and Mike these guys know there stuff , overall experience was outstanding and truthfully I will never buy another car any where else as you do not get this type of great service any where else , Thank you to all that work there as they strive in Excellence and you will also see that when you stop by Mercedes Benz of North Orlando ,

this is my second car that I have brought from Mercedes Benz of North Orlando , once again I want to personally thank Ivan Bravo for going above and beyond in getting me in a GLk 350 that I thought was impossible to get , I also want to thank the GM that was there and was a really down to earth guy to speak too , there Service dept is outstanding and had the privilege to meet Timothy and Mike these guys know there stuff , overall experience was outstanding and truthfully I will never buy another car any where else as you do not get this type of great service any where else , Thank you to all that work there as they strive in Excellence and you will also see that when you stop by Mercedes Benz of North Orlando ,

I have dealt with all three mercedes dealers in orlando and the service here is by far the best. See Lee in service , he always makes sure everything is perfect

Best customer service of any dealership I've ever experienced!

We just leased a 2014 C320 from MB of North Orlando. We have been in the Mercedes "family of cars" for years! This was our first time to deal with this dealership and what an outstanding experience. Jerry Pare is an exceptional, persistent, knowledgeable and well- mannered sales consultant. His patience with our incessant questions was appreciated. The knowledgeable managers with Jeff and Victor and knowing that Lee will be there to watch over the service to the car says volumes about this dealership. Customer service goes a long way and this team gets an A+. We recommend anyone looking for that special touch when searching and/buying a Mercedes to go to MB of North Orlando! Thanks so much Jerry!

The best customer service I have seen in my life. I will recomended this dealer to all of my family and my friends. Special thanks for Chi Chan for his great customer service skills and hospitality. Also Ivan is great and Sayed I met him in one of my restaurents and he is the one who recomended me to go to your dealer. he had a great personality and he always smile. The entire team is wonderfull. you guys should be proud of all of them.

We have purchased several cars in the past and every time I dreaded the experience. This was the complete opposite this time. We have never bought a car so fast! Our sales representative Jerry Pare was entirely responsible for this excellent transaction. He is a no non-sense type of guy. The negotiation part which is usually the longest part for us with my husband always looking to get the best bargain possible, took no time. Jerry wasted no time coming back to us with an offer we could not refuse. He was an absolute pleasure to deal with and was completely devoted and extremely knowledgeable about the car and the entire process. I highly recommend his service and I know we will be back in the future.

jerry and mr c. were great

We just purchased a 2014 ML 350 4 Matic. Our sales person was Syed Shariffs. He was very professional and always returned our phone calls. The Dealership was well run with a friendly staff.

The dealership honored it's word, transparent and no hidden gimicks like other dealers. Salesman, Mr. Jerry Pare was great, straight foward and succint, I was in and out with a new vehicle in about 2 hours. Mr Chi Chan & Rob in finance were great as well. Overall Excelent dealership

My online sales consultant was Mr.Jay Greenwald, I recommend him to everyone he is very friendly and patient explains everything thoroughly and truly cares and works to give you the best deal out there! He made my car buying process very easy all I had to do was go to Mercedes Benz of north Orlando and sign the papers and get in the car and go! I met with Mr. Chang at the dealership and he was also very pleasant and went over all the features in the car and provided great customer service.

As a buyer I always look at the quality of service from any Car Dealership I visit. Coming to Mercedes Benz North Orlando, they most definitely have an excellent staff of employees always friendly and willing to help you out in any possible way. Not only that but, every time I need assistance Jerry Pare is always willing to help and assist with whatever I may have questions with. Overall, quality of service and staff is excellent. Would most likely recommend Mercedes Benz North Orlando to anyone. And would recommend Jerry Pare for anyone who would visit Mercedes Benz North Orlando for any assistance due to his great assistance. EXCELLENT OVERALL!

I had a wonderful experience with this dealership! My sales person was Ivan and he was just GREAT! I would definitely purchase another vehicle from here again.

I moved from California and needed to lease new and turn in the old. Jerry helped me with the process, he is genuine, kind and with integrity. Jeff (manager) and all of the staff are amazing, I am grateful. Sevan

Dropped by the dealership last June to check on Mercedes Benz cars that may replace my 2008 Lexus. I was particularly interested in finding an economical car that may save me fuel expenses due to a lot of travelling in my line of work. I was guided through the car shopping process by Jerry Pare. Jerry showed all their available Mercedes line of cars and meticulously explained fuel efficiency of each model. Time was not an issue for Jerry although I notice there was a couple walk in looking for him. He reassured the waiting couple to feel comfortable while he catered to my questions. He became detailed if he needed to in answering my queries. Knowing I came in with my sight on fuel efficiency , he advised me to check into some hybrid cars. Jerry showed a 2011 Lexus CT200h that was just recently traded for a brand new Mercedes. He indicated that the car may be sent to their affiliated dealership for Lexus certified used cars. When I showed interest, his knowledge of the Lexus line was remarkable. He was detailed in everything he knew about the car. He went to the extent of going to his manager and requested the dealership to hold the car while I take the time making a decision on the fuel efficient Lexus hybrid. I came back the next day and decided to buy the car and even apologized that I did not buy any Mercedes in their lot. Jerry indicated that the bottom line for him is that he knows he served his customers well. Kudos to your sales staff!!

I had a very pleasant, extra ordinary and unforgettable experience in buying my daughter's very first car from Jerry. He assisted my daughter in finding the right car for her with emphasis on safety and reliability. He treated my daughter with utmost care and sincerity like a family member. I would recommend and in fact recommend Jerry to a lot of my friends already to only buy car from him. Thanks Jerry and more power to you.

We had been in the market for sometime for a specific vehicle. Jerry Pare (Sales) assisted us in finding the right vehicle to the extent of having it brought down from Tampa. We have never been so happy with our experience. From answering all of our questions to providing the right price and customer service to the end process. We will be purchasing our next vehicle at this Dealership!!!

I bought my beautiful C250 from Mecedes Benz of North Orlando in Sanford, Fl. My sales person was Syed Shariff and he was awesome. This is the best car buying experience ever! They took the time to find out my expectations and helped me decide what car was best for me at a reasonable payment. Everyone was helpful very kind.

Once you meet Shariff you will never go any where else for a car. Outstanding personality. Charming persona with respect for customer individuality. No pressure car sale process make everything easy. I will never go any where else!

Best car buying experience ever. This is my third Mercedes, but my first one at Mercedes of north Orlando. Buying cars has never been a pleasant experience until now. Great customer service, friendly, quick, relaxed and hassle free. ASK FOR LARRY!!! You'll leave happy...

Salesman Jerry Pare and the manager were very accommodating . The transaction was thorough and well defined.The car is in top shape.

A close friend of ours (Brent that also purchased several cars from Jerry) referred us to go to Mercedes of North Orlando and to ask for Jerry Pare. We were not looking for a Mercedes but Jerry explained with Mercedes of North Orlando being Autonation he can help us get the vehicle we wanted to purchase and then have it brought to Mercedes of North Orlando. After speaking with Jerry he reserched the Autonation Dealerships and located the vehicle we were looking for. After 2 days from meeting Jerry we did end up purchasing a used car from him. We did have a trade in and were very satisfied on the appraisal. From the finance Dept. "Victor" to the delivery we were very impressed and not pressured or misrepresented at anytime. We now know why our close friend referred us to Jerry Pare and Mercedes Benz Of North Orlando. Thank you Jerry!

I've been getting my C 230 serviced at this facility since they openned. Well, Chi C. helped me get into a CLA 250. The purchasing experience was extremely smooth and Chi was so pleasant I almost didn't want to drive off the lot! Now I just visit when I get my car washed. Who would think that I would enjoy going to get my car serviced so much that I stop by just to say hi? Wild. Love those folks!

I've been taking my C 230 to this facility since it openned. LOVE the service folks. I had been waiting for the CLA 250's to hit the US. Well, Chi Chan helped me get the car of my dreams with zero hassle. His calm, friendly style was so pleasant I almost didn't want to leave with my new ride. However, I do stop by for a car wash just to visit my friends there. They are like extended family. They remember me and really care about me and my Mercedes experience. Thanks team!

I have never been to a dealership that takes such great pride in providing excellent customer service. My experience was truly second to none because I had such great service provided to me by Syed Shariff. He made the 'car buying experience' enjoyable, fun, and did so in a relaxed environment. Syed made me feel at home, and by the end of the process I was calling him part of my family. If you have any questions or concerns he will address them in a easy to understand manner. I truly would recommend Syed Shariff to anyone that is looking to buy a vehicle. Thank you Syed and Mercedes Benz of North Orlando.

The Experience I had with Jerry is amazing, no one can compare how he take his time explaining every details of the cars and he represent negotiating Interest rates. The Car I bought is for my wife and she was very happy the service jerry has given to her. I even recommended my friend to jerry and this dealership and because he was happy the way jerry explain everything my friend end up buying a new CLA. we have drove almost 2 Hours to go to this dealership and having a professional salesman..

I bought my Sprinter Bluetec mercedes benz at MERCEDES BENZ OF NORTH ORLANDO last month. My wife and I was so amazed with the service of the staff. They were so supportive and the transaction went so well and we went home with the best van in the world!!!! i love it ...it's a bluetec van with black color,,,OMG!!!very spacious plus its a diesel...extra savings. I'd like also to thank the guy who helped us at the dealership Mr. Jerry Pare, a very accommodating person,,,, and to all staff,,,thank you guys!!! I am looking forward to buy my next car in that dealership and I will definitely refer to my family and friends...In fact my dad has a plan coz he saw my van...(-:

I have great experience with jerry showing different cars and test drive explaining each of the car he offers. I have bought a use car (Mercedes Benz E350) with a low mileage year 2014 it was a great car jerry had showed, this car is for my wife and she love the car. Jerry have taken a time teaching my wife in details how to operate all the options in the car. Jerry was great so I recommended my Friend with jerry and bought a new Mercedes.

I wanted to write and thank Syed Shariff, on my recent purchase of a Red 2014 CLA 250 this past Sunday. We had dreaded the thought of having to go to dealerships again. We had visited several different dealers and had considered: Acura, Camaro SS, BMW 3-series, Mustang 5.0 GT, Land Rover, Volvo, VW Passat CC, etc. We were actually just out looking and stopped in. My car was not washed and vacuumed in about a week and we had just filled up the gas tank. I am a diehard VW owner and fan (I have owned 11 over the years) and I have been active in the local VW club and car shows since 2001 We were dressed in shorts, t-shirts and sneakers. Everyone we engaged with treated us like family. We had also observed other customers all being treated the same, no matter how dressed. (not so with several other dealerships we had visited) Syed Shariff went above and beyond to ensure we were extremely satisfied with the deal. Everything was explained to us and we left completely satisfied. The other dealers did not even come close to the deal we received from Mercedes Benz of North Orlando. (by several thousand dollars!) Syed Shariff was VERY polite, extremely professional and very friendly too! The entire staff made just feel like we had stopped in to see some old friends and when it was time to leave, we just left with a new car. Everyone was up front, honest and genuinely friendly. This was my 34th car I have purchased in 33 years. t was a very comfortable, no pressure, relaxing ENJOYABLE experience to purchase my new Mercedes Benz. This was a first for me! Again, THANK YOU ALL SO VERY MUCH!

I would like to take this time and thank our excellent experience we had in purchasing our used car from Jerry Pare. We were referred to Jerry Pare from our friend Brent that has purchased several cars from Mercedes Benz of North Orlando and shared his past experiance with Jerry. Jerry took the time to ask us our needs/options we were looking for in a vehicle, they did not have the vehicle onsite but did locate one as they have a huge inventory through their Autonation network, the next day he had located the vehicle we were looking for. We had no trade and Jerry and his Manager Todd Tyree worked out a deal we could not say no too. After the numbers were worked out we went into finance and met with Victor Miller that made us feel comfortable and provided us with options to protect our investment. Thanks again Jerry, you are an asset to the Mercedes Benz of North Orlando Team!

It was a good buying experience from the Sales Agent Jerry Pare. Mr. Pare was able to answer all our inquiries in a respectful and timely manner. I would certainly recommend him and your company to my family and friends.

I ordered this car as soon as I found out it was going to be available, long before you could build one on the website. Ordered it in mid-July and had to wait until October 5 for delivery. The painful wait was made less so by Chi C.'s just-right contact by phone and email with updates on production, shipping and delivery. Great car, great sales team, great experience.

This is my first "high end" car experience and it was a nightmare! This is also my 8th car! Take note I bought the new CLA 250 in black, so from what I experienced the sales staff and service, as well as, the detail department does not know much about these cars and was not prepared to sell it. My first issue was, after signing the papers that the car does not come with a spare tire, and it seems "they" did not know this, nor did the salesman know the car had run flats on it....very expensive! Then the MBrace and SOS system did not work so I had to bring the car back in for service. After that the valet key did not work, then the service manager told me it didn't come that way, LIE! He actually got the key to work after me coming back twice!!! Then my car was washed and the detail center majorly scratched my paint, so I had to come back the next day for a buff....did not work. Now my car had to be shipped off to a collision center for a special detail job....improved the paint, but no fix!!! So, even though we worked out a "deal" to compensate for my time, my car still has scratches. I was also told that my car would be filled with gas for my troubles and it came back half full. I just can't complain anymore...just exhausted with them. I feel this dealership should not have been selling a car they did not know everything about....they did not even know it was not made in Germany! Being lied to is never an excuse and I expect much more from a high end dealership/company such as Mercedes. So over an 8 day period of owning my new car, "they" had it for 6 days! Even though the car is beautiful, my experience was awful and I can't give a referral now, to the dealership :(

2nd purchase from Mercedes Benz of North Orlando. Again they have exceeded my expectations. My two salesmen, Chi C. and Jerry P. steered me through my buying experience with patience and professionalism. Jeff, the sales manager is also a great guy to work with, MB of N Orlando is a class act with very friendly staff who are always seeking ways to please you.

This is my second purchase of a Mercedes Benz and would not look anywhere else to purchase another car or to have serviced. My wife and had an excellent experience purchasing our vehicles from Mercedes Benz of North Orlando. Our salesman Jerry went above and beyond working with us by listening to our needs/features we were looking for in the Mercedes Benz and then explaining the value/safety and benefits. During our visit we had the experience of meeting Jeff Bloomquest New Car Sales Manager who worked a great deal for us and we never had to shop around to other dealers for a better price. We also had the pleasure of meeting Todd Tyree Used Car Manager who appraised our trade in and was very happy with his appraisal and his numbers matched the dollar amount I had researched prior to visiting the dealership. When taking delivery we also met the General Manager Walter Grundorf and he took the time to thank us for our purchase and welcomed us to the Mercedes Benz of North Orlando family. I did let Walter know that his team exceeded our expectations! Since this was our second purchase I also wanted to point out the excellent Service Department and from the moment you arrive being greated by the friendly/professional concierge staff Chuck and Gary. Peter Is our service advisor and takes the time to explain what needs to be done for service and we have never had to question the service/repair. Lee the Service Manager is also is hands on and don't be surprised if you also see him behind the service advisors desk helping out the Service Team and meeting customers. Mercedes Benz of North Orlando from Sales to Service is the only place I will go. If you own a Mercedes purchased from any dealership it doesn't matter stop by anytime for a free car wash. Thank you Mercedes of North Orlando! Brent

This was the best car buying experience I have ever had. I bought my Mercedes on my lunch break! how many car dealerships can really promise that quick of deal? Just one that I know of now. I got a great deal at the terms I wanted. Victor and Jordan were both great. I would definitely recommend this dealership to anyone!

I spent 3 weeks of my life waiting on returned calls and emails from this dealership. In short there is no communication at this dealership and unless you are buying a high end Mercedes you can forget the customer service. I have owned many Mercedes and never have I experienced this type of service. I practically had to beg for them to sell me a car. I ended up going to another Mercedes dealership and received a much better deal and the expected Mercedes customer service. I have never been so dissapointed in a car purchase as I was at this dealership. The sales manager, the internet sales leader, and the sales person were completely uninterested in my purchase. I had 12 emails and 6 calls that went ignored. I simply moved up the chain to reach a manager expecting to assist me in my purchase, but instead the higher I moved up the chain the more rude they were. I highly suggest buying from another dealership

Great place and wonderful people!! The cars a nice too:)

Car was towed by MB roadside assistance as flat tire had a leaking stem valve; they wanted to keep car four days to find a tire; when pressed they found a tire; picked up car and it had scratch on the molding; complained to AutoNation who told them to fix it; they fixed molding and when I pulled out onto the highway I saw a crack on the right side of the windshield which undoubtedly they were hoping I would not notice for a few days. Pulled back into the dealerhsip and the service person said he checked car after it was service and there was no crack; man who pulled car up to me said he saw the crack then. In summsary, service manager called and said the car was like that, they didn't do it; the service person who checked the car was not a service tech and he didn't know anything, etc., etc. and we're not going to fix it.

Best dealer car buying experience I have ever had. Purchased used Mercedes long distance via Internet and the car was exactly as described when I arrived to pick it up. Mr. Shariff was a pleasure to deal with and even picked me up at the airport to purchase the car. Got a great car and met a new friend in the process.

Frank W. made this purchase a seamless process. All discussions were conducted over the internet and phone since I do not live in Orlando. Only required about 30 minutes at the dealership to pick up my new car. Excellent experience...and a great price on a 2013 closeout E-Class

This is the second car I have purchased from this dealership. I have always been happy with the salesmen and manager when buying cars here. They are willing to work with you, are helpful and friendly.

I recently purchased 2014 E350 from this dealership. Quality of service was superb, which was provided by Ivan B., sales associate & Dan R., sales manager. I walked in wearing flip-flop,house dress with pony tail, no make up, on one Saturday afternoon with coffee cup still in one hand. To anyone's eyes including me, I sure didn't look like a serious car buyer on that day, even though I was. Regardless of our appearance, Ivan showed his professionalism and took his time to explain features, test drives. Ivan and Dan even took consideration of my trade-in value of my previous vehicle based on Edmunds quote that we had. The new car is great and loving it without any doubt, but most of all I am very pleased with the service we received on that day. No pressure,,, just strolling through cars with the best sales associate over fresh baked cookie and fresh brewed coffee on one Saturday afternoon. And I found the *one*. Definitely I will go back for my next purchase and recommend to my friends and relatives!

I live in Paris for my job and wanted to surprise my wife in america with a new merc. Chi Chan helped me do this and completely passed all my expectations. he even personally delivered the car and surprised my wife with this great car. A new 2013 E350 cab. he made the entire process simple and complete in just two days! excellent customer service and follow on service. i recommend him and his dealership!

working with this dealership was a pleasure. They responded to all calls and did not make any statements they could not back up with facts or data.. My new car sellman was easy to work with and met all of my new car needs. very pleased

Very professional customer focused experience. Syed Shariff went out of his way to accomodate our needs.

I purchased a used SUV, which was not a Mercedes. The level of service I received throughout the entire process made me feel like a VIP purchasing a $100K + automobile. Wonderful environment, outstanding service, and great buying experience.

The dealership has on a consistent basis given quality service above and beyond my expectations. The buying process was made simple, painless, and rewarding. The product is outstanding and the service dept. . is top rate without exception, and professional.

I am a long time Mercedes owner, and am extremely happy with the quaity of service I receive at Mercedes-Benz of Sanford. They do such an excellent job, that I not only bring my Mercedes there but other vehicles to be serviced too. Lee is the service manager, and I have always found him to be extremely considerate and professional.

James Bonds and Jerry Pare are excellent Salesman and a pleasure to work with. If you have a question, they either have the answer or they'll get it for you. They made the buying experience very enjoyable for us and we would recommend anyone looking to buy a Mercedes to see one of these two gentlemen for your new car. My best recommendation is they sold us two Mercedes in six months

Thank you for treating us with Excellent services and making us feel right at home. Looking forward in doing business in the near future. Thank you Angel & Luz Rosado

Iwas there just to see a car, but they made feel so comfortable that I ended buying a Mercedes Benz, Victor M. the sales manager had a great attention in my needs and set everything in the right way.

Excellent customer service, pleasure to do business with!!

A few weeks ago I purchased a new GLK from this dealership. My salesperson was Elizabeth W. and I couldn't be more pleased with how everything was handled. Her professionalism mirrors the quality of the Mercedes brand in every aspect! I will definitely recommend her to anyone interested in purchasing a Mercedes.

I recently pruchased a 2013 GL 450 from Mercedes of Sanford. every aspect of the process was handled expertly and as the buyer I was treated with great respect and made to feel that I was extremely important. My sales person Elizabeth W. was excellent, knowledgable and helpful. Financing was handled well and they went over and above to find the best rate and deal.

I bought a pre-owned vehicle from this dealership and the sales and delivery processes were smooth and seamless. The car was beautifully detailed and cleaned. The salesman followed up on the car after the sale.

My husband wanted a specific vehicle with all it had to offer and Mr James Bond of Mercedes Benz of Sanford made it happen. His professionalism and hardwork is outstanding. Driving off of the lot we were extremely happy with our purchase. The staff is extremely courteous and friendly as well. Thanks for the experience, we have already recommended your dealership to a very good friend.

If you want an enjoyable and stress free car buying experience go to Mercedes of Sanford. My salesman Chi C. is the consummate professional and is attentive to the smallest of details. Take my advice and visit this dealership for the best price and best car buying experience you will ever have.

This is truely a remarkable experience from the time you pull up and until you depart. Everyoine is so courteous and helpful and the work is very professional and reasonable. The car is returned with the same settings as when I dropped it off, and it it is thoroughly cleaned. I can't suggest areas to improve upon, since this service is so exceptional.

Worked with Chi Chan via the internet to find that special car for my wife. This was the best auto purchase experience of my life. I shopped several Mercedes dealers in town and none come close to the professional and friendly service you will receive at Mercedes-Benz of Sanford.

Syed S. is the consummate professional, both extraordinarily expert about the vehicles and extremely helpful (almost intuitive) in handling a buyer's needs. I have never had a better car buying experience than those MANY occasions I have purchased from him. The support afforded by other extraordinary dealership staff, including Tim F. (service), Todd (sales manager), Dan (another sales manager), Jeff (who handles the documents to close a purchase) and everyone I have encountered assure my return to this dealership and my strongest recommendation to anyone looking for a new Mercedes or a used, high-quality trade-in. I currently own four vehicles that I bought from there - two new and two used - and I WILL RETURN!

Syed Shariff at MB of Sanford is the consummate sales professional, both extraordinarily expert about the vehicles and extremely helpful (almost intuitive) in handling a buyer's needs. I have never had a better car buying experience than those MANY occasions I have purchased from him. The support afforded by other extraordinary dealership staff, including Tim Furtado (service), Todd (sales manager), and everyone I have encountered assure my return to this dealer and my strongest recommendation to anyone looking for a new Mercedes or a used high-quality trade-in.

Great experiences !!!! I love my new MB . And thank you!!!

I recently purchased my ML350 from Mercedes Benz of Sanford. Syed Shariff and Dan delivered as promised and made it easy to do business. My purchase was hassle free while providing a professional service makes it easy for me recommend this dealership to anyone who is looking to buy a Mercedes!

I recently purchased my 2008 Mini Cooper S Clubman from Mercedes-Benz of Sanford and I could not have been happier with the service and professionalism. Although the dealer was an one hour a half drive away, it was worth the trip. The Internet sales staff was great to work and made the transition into my new vehicle as seamless as possible. The finance and paperwork was a breeze. Mercedes-Benz of Sanford is tops of list when it comes to looking for my next car.

When James Bonds first answered the phone at the dealership he was ready to be helpful and helpful he was. After reading the CARFAX he sent me it was time to go see him. He was super helpful and very knowledgeable about the BMW 530i my wife and I were interested in buying. He presented just the facts - no pressure. Even when he had to go 'get the boss', there was no pressure on us to buy but buy we did. The only rough part was getting through the paperwork which was really no fault of the dealership - just too many forms. When all was said and done, we drove away as very satisfied customers. BTW, the dealership building was very comfortable to be in - pleasant surroundings and pleasant people.

I live in MA, and initially was reluctant to purchase a used car from out of state. My on-line sales rep, Victor, was very easy to deal with and ultimately I got a great car at a great price. The car was in superb condition. Bill Smally also did a great job helping me out with transportation, financing, and my plates. When there were any issues (which were few) - Victor, Bill and team stepped up and solved it. I would DEFINITELY buy another car from them.

Best shopping experience!!! I love my C 250 is a great car. Chi Chan and James Bond are very courteous!