Excellent customer service, welcoming and accommodating. Bianca went above and beyond.

1/26/2023–Another great visit Visit since purchase of GLE 350 in 2021. Just a follow up. Received Excellent care and entire team from scheduling call to pick up day was outstanding. Dave is the service leader caring for my vehicle. All service and follow up was as promised and the car was returned clean, sanitized and ready. I wish all dealerships would use Mercedes-Benze of North Orlando as a model on how to care for customers.

I was greeted promptly when I walked in. John then put me at ease by not putting any pressure on me to buy or hurry up. He took as much time as I needed answered all my questions and explained all my options. He treated my wife amd I like family.

I had a pleasant experience at the dealership. My associate Robert was courteous knowledgeable and professional. The technician diagnosed and made repair in a timely manner. Thank you.

We recently purchased a used BMW from this dealership. We’ve been looking for this model for sometime and they were able to find one for us. The entire experience was very pleasant and I have only been able to say that one other time about buying a car. Ryan was our sales rep and he seemed very knowledgeable about the BMW even though he worked for the Mercedes dealer.

I previously wrote a review about how I went to get serviced and I’m how I was displeased with their service. As I had to cancel an expensive appointment due to the fact that they had no loaners available.I was called and advised that I would be sent a check for the amount I had prepaid for my appointment in Oct of 2022 which I never received.. management need to do better and when calls are placed to compensate a customer the agreement should be kept

We are traveling through Florida and some of our warning lights came on. We were lucky to find the Mercedes dealer near us. The whole team was marvelous. They got us in the next day, and in 2 hours had us on our way again. Special thanks to Mike Walsh

Buen servicio al llevar el veh�culo a mantenimiento

Buen servicio a la hora que llevar mi veh�culo a reparaci�n

Our GLC 300 needed a new Transmission module. Robert helped/explained us 100% all the way.

Good service

I don't know if there is room enough for me to write all the positive things but here goes. I can only wish that all dealerships were as good as this one. The sales was a very good & positive experience. The service is way beyond exceptional. My service adviser was Bianca & she & the service manager went way beyond my expectations. They explained everything in common terms. This is what you would expect from a high end car dealership like Mercedes (actually any dealership) . I watched how others were being treated while I was waiting for my car & it seemed like they all were getting the Mercedes of North Orlando treatment. Buy a Mercedes because of the quality & value the provide but also buy your Mercedes from Mercedes of North Orlando because I really don't believe they are all the same Jim Mott

I had a great experience with the team at this dealership. They had the right vehicle for me a the right price and offered a variety of options to optimize the transaction for my needs. I would absolutely recommend them and/or do business with them again.

Recently I had to take my C300 2015 Mercedes Benz in because of loss of engine pressure, the service Manager Tom Welch exceeded expectations with Professional, expedient and attentive service even though we had problems constantly waiting for CarShield to respond and deny repairs. I thank everyone including Tom Welch for assisting in reducing my stress and providing service above and beyond expectations. If ever I have another problem that need Mercedes Benz of Orlando attention I will be there promptly. Grace be with your excellent Staff.

Josh & Michael were fantastic. Thank you for all your assistance throughout the process. Minimal stress when purchasing a top quality car. Thanks again, the Percey’s

I had two recalls taken care of and a service. The experience was seamless.

A great car buying experience! I found my BMW X7 M50i online and sent an email for more information. The response was quick and all detailed information provided within minutes. Well organized, courteous and knowledgeable staff.

Anderson Deleon was the associate that assisted me throughout my maintenance plan, great personality, professional and well informed of customer support.

Well organized franchise with knowledgeable, courteous and responsive staff. Cars are fairly priced with no haggling required.

A pleasant and successful experience.

It wasn’t all bad, there was a lot of good, but the bad was VERY BAD!!! I’ll start with the bad! the f150 truck I bought, was absolutely FILTHY, but I understood it hadn’t gone through the full detail yet. I was ensured the stains on seats, Carpets, the copious amount of dog hair, brown grime, dirt, and dust everywhere, not to mention the dirty odor, as well as animal odor. I was ensured It would be taken care of, it wasn’t, more on that later. Once my sales rep knew he had my business, he didn’t spend anymore time with me unless he had to. I had come with my own car, and I asked if it could be delivered, which the sales rep was very accommodating and I greatly appreciated it! He did promise he’d fill it up with gas prior to dropping it off, it wasn’t….I didn’t see the truck prior to it being delivered to make sure that the detail job was done, it wasn’t! I saw it in my driveway and I was told “we don’t have anything to do carpets or seats in our detail shop” at this point I was really disappointed, as it still stunk, was still dirty, stained and grimed up badly! Animal hair everywhere, like they never touched it. I have to hire a professional mobile detailer to come in and strip this thing down and deep clean it from the inside out, around $400!! I was charged a dealer recondition fee, and it wasn’t! The good- Michael in financing was absolutely amazing, and lightning fast! He cares, he worked for me, and did all he could to get me in and out as fast as possible and man was it fast!!! He had me out in under an hr and that’s never happened ever! Michael saved this review and my experience and took a disappointment and turned it into a better review… The other stuff was flat out embarrassing and shameful to send something out like that!!

Received excellent service from JR and everyone at the dealership, everyone was very nice. Would refer him to another customer. They could have done a better job of washing the car and windows but then again, I was not there for that service. Joy Farenden

Fadi (sales rep) provided an outstanding experience. Truly made every step of the way very easy and he had our best interest in mind at all times. I would highly recommend Fadi and the Mercedes Benz at North Orlando to anyone who is interested in purchasing a Mercedes-Benz. They honored all of their offers and even delivered the vehicle to my office. Went above and beyond.

Fadi (sales rep) provided an outstanding experience. Truly made every step of the way very easy and he had our best interest in mind at all times. I would highly recommend Fadi and the Meecedez Benz at North Orlando to anyone who is interested in purchasing a Mercedes-Benz.

I had a major problem after my warranty was up and MB of North Orlando took care of it without a charge . Everyone agreed that the problem should not have happened with such low mileage and their good will program took care of it . I couldn’t be happier .

Se tardaron demasiado creo que estoy acostumbrado al servicio de Merceces en Millenia en Orlando. Les recomiendo que no le digan a un cliente que espere 1 minutos y lo dejen esperando por varioss minutoss lo mejor es hablarle con la verdad al cliente y más si no conocen los tiempo de cada cliente.

This dealership, in particular the service department, has no integrity... Stay away! On a cross-country trip from our home in Seattle, we had to bring our 2018 GLE 350 here for a Schedule A service . While there, we asked that a "popping" noise in the front suspension be looked into. The car is covered under the MB Certified Pre-Owned warranty. Firstly, the dealership told us that there was a $235 service fee to look into the cause of the noise, something that our dealership in Seattle has never done. We were told that if the source of the noise was covered by the CPO, they would repair the car and we would be refunded the fee to diagnose the problem, but if the problem was not covered by the CPO, we would have to pay the fee as well as any additional costs for any repairs. When we picked up the car the following day, we were told that the noise was caused by “brace plates at the rear of the front sub-frame” being not fully tight. In other words, CRITICAL SUSPENSION PARTS WERE LOOSE. The dealership did tighten the bolts, but , In their nonsensical interpretation, since no part “failed” or was replaced, tightening these brace plates was an “adjustment”, and therefore not covered under the CPO warranty. An "adjustment" relates to car parts that are designed to wear… Suspension components such as cam bolts, ball joints, tie rod ends; Body part alignment; Window regulators, Door and trunk latches, all have built in mechanisms to adjust for normal wear. As I discussed with the service advisor David, and the service manager Brian, parts that are bolted-on, not designed for, and with no means for adjustment, cannot be adjusted. They are either attached properly or not. Particularly, critical mechanical parts of the chassis/suspension and drivetrain. The loosening of any such part renders the vehicle potentially catastrophically dangerous and is a design flaw that would be subject to a recall or a technical bulletin. Despite my protest, they refused to remove the service fee from our bill and we had to pay it. Ultimately, what this dealership saw in us was out-of-town clients that were not likely to be repeat customers and therefore, made a decision to gouge us with a service fee premised on a ridiculous decision over the meaning of the word "adjustment". We will be pursuing this issue further with MB USA and the Better Business Bureau.

Very pleased with her as our new service advisor. Ms. Bianca is professional, friendly and addresses our concerns with prompt communication. This is our favorite dealership for service and we can't ask for a better team from the dropping off of your auto to the pick up. So thanks for being there for us!

Although I had no steering column issues, I that there was a recall on it for 2014 MB E550. I scheduled the recall service and on return, the up/down function of the steering column no longer worked. I returned the car to have them repair whatever it was they did that caused it to stop working and to perform two other required repairs they found on the car. It took 2 appointments where my car was held for 4 days with no work done and only an explanation that column issue was just a gear that was not sitting properly which only required a minor adjustment. I made an additional appointment to get that repaired along with other repairs they recommended. They held the car for two more weeks because they had an issue getting a part. Although there were mo issues with the steering column before they worked on the car, they replaced the steering column part under my extended warranty, contradicting their first diagnostic and now claiming there was a broken gear which had nothing to do with their recall work on the column. In consideration of the legnthy repair time, they waived the warranty deductible which was fair. I took the car home and didn't play music on the way home so I could listen for any noise coming from their repairs. I parked the car and hadn't touched it for a few weeks due to a knee surgery I had right after getting my car back. When I drove it again and did turn on the music player, I immediately noticed a rattle in the subwoofer, like a blown speaker, that definitely wasn't there before they worked on the car. I went back to their service rep and he claimed they had nothing to do with the speaker issue. How many times an i going I bring my car to them for one issue and "coincedently" another part that had absolutely no issues, suddenly and mysteriously breaks while they perform service on the car. The rear deck subwoofer is not covered under warranty and will cost over $1500 for parts and labor to replace. I have no way to prove they damaged it, but know for a fact that there were absolutely no issues with the speaker before they worked on the car. Unbelievably terrible and shady service.

Muy buena atención, el personal que trabaja ahí son muy atentos y el vendedor muy capacitado

I would NOT recommend Mercedes-Benz of North Orlando! A light came on our vehicle & we made an appointment, 7am on a Tuesday. Went back on Friday because we had heard nothing. The problem hadn't even been addressed & to make matters worse, they blamed the problem on us!

Brought my RV on a sprinter chassis in because I had accidentally over serviced the motor oil. The service manager took it right back and had a maintenance technician suck out the oil and service to the proper level. While it was in the shop they took care of two outstanding recalls. The service manager even pointed out to me that I didn’t have all my keys(due to microchip shortages) and placed them on order. They did not charge me anything for all that they did. I will be using this dealer for all my Mercedes needs.

The car buying experience for my personal vehicle was less than desirable… service department 🤦🏻 has been horrendous. The level of carelessness is amazing. Especially from an assistant manager. Who by the way looks like he belongs at jiffy lube. If I wanted service like this I would have bought a Kia. I had better customer service at my Jeep dealership. I expect higher quality from someplace representing Mercedes-Benz brand. I will not go back to this MB dealership for sales or service.

My purchase experience at AutoNation was the best, Ryan Isbaih from sales made it very easy and quick it took me one hour to get all paper work done. I recommend Ryan for all your purchases, he is quick and very helpful.

Bianca was a very attentive and personable advisor. And I didn't wait too long for my service. My first visit was great!

Fadi was unbelievable! Great experience very detailed and gave great recommendations! Micheal was super fun, financials can be stressful but he made the process a breeze.

Had a great experience at Mercedes of North Orlando on New Year?s Day. Our salesman Fadi was great so was financing director Mike. Quick hassle free process would highly recommend.

Best Mercedes Benz dealer. I've worked with the others locally and the service here is excellent. Starting with the sales person Sayeed and the service team.

Rock punctured my radiator brought it in for them to look at within a few hours they found the leak. Rob was very efficient in working with me and the insurance to get everything done since i was carless, they got delayed so Rob was able to get me a loaner for the remainder of the time but great experience!

Service visit was excellent. As soon as I arrived I was greeted by the Service Porter and he had my appointment documented and ready. The Service Advisor David Persaud was very professional in every aspect. I live 50 miles away and choose to drive to this location because the purchase experience was just as excellent.

Horrible service. Unable to find the reported issue. Double charged my card and argued with me. No manager on duty to assist with the return. Wish I never drove up to the service department. Worst experience ever.

Just purchase my new Cargo van. Love it so far. It was great working with JR and the staff to get the Sprinter Van to fit my needs. Thank u everyone

I worked with John my salesman he was able to deliver everything I wanted. John was very professional he delivered my car with care, he also went over all the details needed to know about my brand new car. He helped set me up before leaving. Michael in finance got me approved at the rates I asked for and gave me a great deal.

Excellent service . I have been servicing with them since their inception. I bought all my card from them too. I highly recommend Syed and Bianca to all needing their type of trade.

Had a very good experience with Ajax in determining which car to purchase. Thank you!

North Orlando Mercedes repair service is OUTSTANDING! I drive a Mercedes Benz C250 Sport. There inspection process is very thorough. They are truly concerned for my safety. They provide a detailed list of every issue that needs repair, above and beyond my original reported issue. Do not trust your Mercedes to anyone else but them!

I was looking for a very specific used CPO vehicle for my wife. We located a solid match at an Autonation dealer in Sarasota. I contacted Mercedes of North Orlando to inquire about having the vehicle transported to their dealership. The salesman took car of every detail and made the purchase process the easiest I have ever experienced when buying a car…and I have dealt with several “high-end” manufacturers. Every number they quoted me via email was honored…no “bait and switch “ games. No, “we’re sorry but” games. I highly recommend dealing with the Mercedes Benz of North Orlando team!

I can?t judge the quality of repairs until I have driven the car for a while. However, I?m willing to give you a ?5? until I have a problem.

Dave P was extremely helpful. He took the time to answer all our questions and was thorough on his explanations.

We run 7 sprinter vans, that travel all over the country. Having a place that doesn't require 2 weeks notice for service is a huge help!

Excelente. Carlos y Junior. Súper atentos en todo. Nadie atiende como ellos. Mil gracias

I was attended at the time that my service was scheduled. That was very nice. Dave made sure that it was taken care of.

Just a note, I pass another MB dealer to come here. This place is amazing. I have high expectations and I always have a flawless experience. I think the person who helped me was named Thomas or John, assistant service manager, desk on the right when you walk in from the last service drive door. Anyways, I didn’t have an appointment even though the person on the phone booking said I was good, Thomas made it happen. Didn’t seem frustrated, didn’t skip a beat. No pressure when he presented the repair recommendations, he sat on the phone with me for as long as I needed to answer the questions I had. My car is 15 years old and I was treated like I was a brand new MB owner. Went in today to pick up a part I ordered, I mentioned my key fob wasn’t working, parts guy gave me a new battery free and showed me how to install it. Everyone in there is extremely patient and welcoming. Thank you MB North Orlando, you are expensive but 100% worth it

The shop side of the house at this dealership is exceptional. Robbie was professional, courteous, and efficient. The work was done on-time, as promised. The bill was as quoted. What's not to like?

Excellent service provided by Mr Sheriff and the attendant who was very kind. Objectivity in clarifying the service to be performed. Quality service.

Communication is horrible after you purchase the car. They only communicate when they need to get you in the door.

Had the worst customer service experience at Mercedes-Benz of North Orlando in a long while. This incident had to do with a safety recall on 2022 C300. I called them to schedule a time, a week in advance, and the agent on the phone checked and confirmed they have the piece they will have to install for the recall, and promised it would take 1 hour to be done. Went today for the installation, arriving on 10am for the appointment, to be greeted by the service advisor at 10:40 (that's the amount of wait you have to deal with to meet the advisor). Upon talking to the advisor, I told that it would take a couple of hours, so I had to return home and leave the car with them. That was frustrating to start with, but it's what it's. Haven't received a call back for the car, I stopped by 5 hours later, and the service advisor went back to the technician, brought me the keys, and told me that they don't have the piece, they don't have an ETA/don't know when it's going to be available (although mentioned a piece is on its way from Texas, but refused to even book an appointment for fixing a safety hazard!). To make things worse, the advisor was making the excuse that he didn't communicate with the technician to know if the piece is there (what luxury car dealership is this?). Mind you, this is a safety recall on a car I bought from this place just a few months ago, they confirmed in advance they have the piece to install, and promised certain time they did not fulfill. To add insult to injury, the advisor asked to call Mercedes to figure out the issue with them (wow!) Very unprofessional, disrespectful of others time, and very disappointing. I took a day off from work to get this done, and the day was wasted because of a bunch of unprofessional and incompetent dudes who don't fathom the meaning of customer service, straightforward communication, and ethnical practice.

Our sales rep was great. He was patient and explained the technology in the car very well. He came to our house the next day and programmed our car to our garage door. Such attention is unusual.

Dave at North Orlando Sanford was great to work with

This dealership from the front of the house to the back is top notch. I had a few minor issues early on with my new GLE and the urgency and attention to come to a solution was remarkable. Once you get to know a few on the sales team and service team you begin to realize the level of experience and track record these guys have on the team. I look forward to future business with MB in the North!!!

Had an issue with exhaust system. Anderson De Leon assisted me with facilitating the repair and getting a loaner vehicle. He kept me informed on the progress and repair completion. He was great to deal with.

Really appreciated the Lyft service and they did a great job on the car.

Bianca was great! She explained everything that would be done in a 20,000 mile checkup! She very personable and really knows her job!

Anderson was really helpful and clearly explained all the details about my mercedes service. Appreciate all the help. Would love to come back here for all my services.

Good service and profesional

Staffs were very kind, and their services were polite and quick.

Very friendly and helpful. They always fix what’s needed and nothing more. They have it ready when they say and have it all nice and clean. Thank you for you service.

Carlos Conde of Mercedes of North Orlando was wonderful to work with. I recommend him for all of your new or used car needs at this dealership. Mercedes of North Orlando went out of their way to make the buying process easy for us and we will continue to buy from them

It’s been great like always working with Syed Sharief and Walter . Recommend to everyone to shop for cars.

Compliments to Service Advisor Christal Etzold for doing everything right. Understanding the issues that needed attention, communicating it well to the assigned tech, following up with me to keep me informed, and making sure all was right with my AMG S63.

Very nice . people are friendly and helpful

The service was really good and fast

Would love if you had a seat to wait outside. Inside waiting area very nice & adequate.

Very professional and friendly . They answered all my questions and kept me informed while they did the work

Fantastic service and expedited work. I highly recommend this dealership to anyone looking for a quality vehicle and responsive team.

Always the best service! Thanks to Mr. Thomas Welch, all of my concerns and issues were addressed in a timely manner and all of my questions were answered. Mr. Welch is one of the best service advisors I've dealt with over the years. I've owned Mercedes vehicles for 17 years. Thanks for the great job on my Sprinter conversion (Storeyteller Overland)

Mr. Syed Shariff was the best advisor we could have had. He was very friendly and knowledgeable. I would definitely recommend him and the location to friends and family.

Got my usual complimentary professional car wash! Accompanied by unlimited free coffee & snacks! What else can a man ask for?! This was my very first time here. Was worth the 90 mins drive from my house to get there!! ☺️ Met a service rep, Mr David Prasad, a very friendly and professional person while we were waiting and enjoying our hot delicious top-of-the-line freshly-ground-and-brewed complimentary coffee before venturing out into the cold-rainy storm on the way to the Orlando International airport to receive international guests and drive them back to our humble home on Ocala! 🙏 Of course I had a cup from them to keep me warm!! Thank you Sanford Mercedes! You’re awesome!!

I work with Mr. Ryan to buy my GLE 450 2021 actually more than 8 cars till today through few years,,, he was the best experience and knowledge, he know everything about Mercedes-benz, Same time Mr. Robert and Mr Adam the finance manager ,,,, I want to say thank you for them and recommend to any one looking for Mercedes.

Great Place to buy a car everyone is very courteous I have no complaints everyone is very nice.

Thank you Syed Asif Shariff you’re definitely one of a kind great service beyond anyone expectations keep up the great work

Tom was good to tell me that the person that made my appointment was incorrect in scheduling me for an oil change - I am not due for one for another 10 months.

From the moment the SOS button was pressed on Sunday morning MB took great care of us. Car was towed to MB of North Orlando and first thing Monday morning Dave took great care of us. His professionalism was amazing but it was his caring demeanor that truly stood out. He made sure that every step of the way we were informed. The car was ready when Dave said and he also made sure we got back home to Charlotte safely.

I have confidence in the folks at this dealership, from the mechanic to the service rep Christal. My car was excellently serviced and I was treated very well.

Excellent service, very sharp staff. They even offered a free ride while they worked on my car.

Great service experience thanks to service advisor, Tom! We we on the road with 8 hours to go to get home and had a wheel/brake issue. We were unsure if it was safe, Tom talked us through and arranged for diagnostics. When no other MB dealer would talk to us, Tom took care if us as soon as he could and got us on our way. A True Mercedes level of service! Thanks Tom and MB North Orlando!

Our car leasing and buying experience at Mercedes Benz dealership in Sanford was the best we?ve ever had. This was made possible by Fadi Hons, our sales rep. He is very knowledgeable, informative, personable and friendly. I will never buy a car here from anyone else. We drive far to come to this dealership because of Fadi. He makes the process easy and fast and we have complete trust in him. His customer service is outstanding, truly committed to customer satisfaction!

Although expensive(!), Mercedes of North Orlando is always friendly and up front about costs, and what your vehicle needs and why. Does not feel like they push unnecessary services onto you. The waiting room facilities are excellent. And, feature plenty of comfortable seating with complementary snack and drink options.

Wonderful experience even if we had to drive 90 minutes to get there.

The general manager and staff do an excellent job

This is a great dealership. I was feeling defeated car shopping and was told from other dealerships that I would need to compromise on certain things I was looking for in a car, because my expectations were too high. This dealership was able to find me everything I wanted in a car and more!! I have a strict work schedule and they even took the time to stay open a little later for me, so that I was able to come and purchase the vehicle of my dreams once they found it! Highly recommend this dealership and their focus on customer care and satisfaction.

I didn?t have a problem with the work that was done I had an issue with communication I couldn?t get through at times and when I did I couldn?t get my questions answered

I went in for my service appointment for my Mercedes GLC300 and was greeted by Robert the service agent. He was very friendly and explained everything in a way anyone could understand. He kept me updated on the service progress and checked in on me while waiting. After 3 hours, he explained what was done and the services that were not covered under the manufacturer's warranty, he looked for ways to get me some $$$ savings. I highly recommend this dealership and send KUDOS to Robert!

The people I interacted with were helpful and efficient. Also friendly.

This location has the best staff. Everyone was so helpful especially Crystal, who is very kind. This is the location where I bought my vehicle and also get it maintained. If anyone is wanting to buy a Benz come to the North Orlando location. 10/10!

Walter is the best. So is Jordan. Just bought the EQS. Car is amazing. Best dealership ever.

From the moment the SOS button was pressed on Sunday morning MB took great care of us. Car was towed to MB of North Orlando and first thing Monday morning Dave took great care of us. His professionalism was amazing but it was his caring demeanor that truly stood out. He made sure that every step of the way we were informed. The car was ready when Dave said and he also made sure we got back home to Charlotte safely.

Everyone was very nice and efficient. Everything was done to my satisfaction and they keep me well-informed of progress on my vehicle

My experience this time with Mercedes? of North Orlando has been exceptional as Dave my service agent was always keeping me up to date with my vehicle repairs up to date and explained in detail the process and costs of repairs. He has been kind , helpful and knowledgeable about the repairs of my car. Thank you Dave for taking care of my car and the recalls as had been waiting for almost the whole year and the precious agents cancelling my appointments.

Great customer experience and excellent sales associate.

Saleman Carlton was wonderful in helping me find the Mercedes E350..I was looking for very friendly and helpful. Thank a millions..

Advisor Christal and Service Manager Brian are a pleasure to work with. Christal always has a great attitude and manages my car's service needs with the utmost professionalism. Way to go team!!

I have received service from this dealership for over four years. During this time Rick was my Service Advisor. I was a little anxious to have a new Service Advisor during my last visit. However, I was assigned to Dave Persad who was outstanding! He was knowledgeable, professional and very courteous. Dave coordinated a loaner car and kept me informed on the service status of my vehicle. Thank you for providing outstanding customer service!

Excellent customer service!

My service representatives are always helpful and advocate for me.

Cristal is the best ever. she always has my cars needs as first priority

Thank you for the best car buying experiences I had by far I was very lucky to work with Syed he was very personable and knowledgeable and made it very easy and stress free for me!!!! For everyone who’s looking to purchase a vehicle do yourself a favour and ask for Syed!!!!! everyone was very kind and the vibes in the building was absolutely amazing from the moment I stepped in the building!!!!!!!! Big thank you to Walter the GM Big thank you to the finance master John And a big thank you to Rob and Tod the sales manager’s who worked the deal behind the scenes!!!! I’m very happy with my purchase and my experience And I will be back for sure😊😊 Jose and Linoy Burgos

I was dropping off my vehicle To have the high pressure fuel pump replace due to a recall. I i i I had an appointment at 11 o'clock when I got to the dealership I was greeted by the gentleman outside and was told that my service advisor would be with me in a moment. 20 minutes later is when my service advisor made contact with me. Later in the day I was sent to video for recommended services which was really great. Then a few hours later I received a text message saying that my vehicle won't be ready till tomorrow. So I stopped by the dealership to pick up a few things out of my vehicle and the technician told me he was just finishing up my vehicle. Which at that point I went to go see my service advisor ever said riser I'm coming to find out though he was gone for the day. So I waited until the next morning to see if he would call me to let me know that my vehicle was ready. I spent the whole week in without a vehicle not one piece of communication communication to update me on the status of my vehicle. Monday morning I took an Uber to the dealership because I called my service adviser multiple times and he wouldn't return my call. Turns out my service advisor forgot to reach out to me. And for my inconvenience he gave me a measly $25 off of my repair. And then to top it off they were supposed to give me a service wash and the vehicle was never washed. Now typically click keep my vehicle very clean But when I asked my service adviser told me that the vehicle was washed. Straight lie to my face. I also paid for an Alignment and my vehicle still pulls to one side.

Service manager Dave is friendly and knowledgeable.

Friendly and professional. Service advisor Bianca made my service experience smooth and effortless.

The location is very nice with a comfortable lobby/waiting area. The service representatives are nice and not pushy with extra services. I prefer to have my service done at the dealership with authentic Mercedes parts and Mercedes-trained technicians.

They brought my 2006 ML 500 for a break booster to check out a recall but it was okay. Communication was great keeping me informed of the inspection. Plus they gave me a detail that I needed sone breaks and offered their services. Very nice and professional.😊

Bought this used car from online autonation post found by Ryan to match all specifications. He made this an easy purchase & was accomodating to make minor touches & fixes. Ryan made the process easy, stress free and quick. Adam made the financial piece of this a quick & seamless process! Great experience as a car buyer (this is our family?s 6th car purchase with this dealership over the years). Ryan?s the best! Always responsive, knowledgeable & provides great customer service!

Amazing overall experience. Did lots of research before stepping foot into the dealership. Met with Jordan who was incredibly knowledgeable, passionate and overall fun. Loved our test drive. Found the most amazing car in Miami, and it was shipped and ready to go home with me 3 days later. Paperwork was quick and painless with John. Great tutorial on how to use the car. Would 1000000% purchase again from th is dealership specifically. Loved all my interactions! Thank you for making it all so fun!

Great experience. Smooth efficient purchase. No pressure. Very professional and friendly Highly recommended

Dave did a great job handling the service of our vehicle.

Fadi was extremely helpful and attentive to my needs. He went above and beyond to help me secure my dream car purchase.

Friendly service and clean lounge

Good. Nice wash. They didn?t fill windshield spray. Very nice lounge area.

Bought a used car from online autonation post found by Ryan to match all specifications. He made this an easy purchase & was accomodating to make minor touches & fixes. Ryan made the process easy, stress free and quick. Adam made the financial piece of this a quick & seamless process! Great experience as a car buyer (this is our family’s 6th car purchase with this dealership over the years). Ryan’s the best! Always responsive, knowledgeable & provides great customer service!

While browsing on several dealerships around central Florida, I came across a used Audi A3 so I got in touch with Fadi and made an offer to trade my Subaru. The value proposed for the Subaru was very fair. Fadi and the finance manager walked me through a very thorough process of financing the A3. Not loo long after, I left the lot feeling I made a worthy investment. Mr. Fadi, you are a rockstar salesman!

great place service department is great

From start to finish great job! Thanks to Benz team and team leader Kristol....

Kanwar was awesome and there is no way we could have done this deal without him. My wife wasn't able to go to the dealer due to work schedule and kanwar took me all around to get my vehicle and driving me to my wife work 45 minutes away to get the papers sign. I highly recommend him and we are very grateful for all he has done to make this process on selling our car to them the easiest every. Thank you Kanwar for everything you did for us. The Tornellis

Service representative was very professional. All of our questions and concerns were answered and fulfilled. Dave is a true asset to the organization.

work very satisfactory. Very disappointed that they did not clean or vacuum a$100,000.00 car. I had windshield replaced for $3800.00. could not vacuum or clean car.

Thomas and the team of MB North Orlando we’re fantabulous!!! They were extremely communicative and kept us in the loop EVERY step of the way. After having a more lackluster experience at another dealership before, the Sanford Team was quite refreshing. We won’t be going anywhere else!

Amazing service, facility, and treatment. I really appreciate it!

The team was really good, and they gave you an update on every detail while they are working on your vehicle. Thank you.

I visited MB of North Orlando with some concerns about my C43AMG and was greeted warmly and attentive. My service rep was Bianca, she went the extra mile to make sure all my concerns was addressed, she helped me every step of the way and kept me informed with details of the progress by the technicians. In short excellent service.

This dealership has been fantastic! AJ was super informative and very professional. 10 out of 10. aswell as JR and Josh. You are only as good as your staff. Thank you!!

Once again Tom went above & beyond to meet or exceed my every expectation!

Overall good experience as we needed service and were out of state.

Always we went there we found an Excellent Customer Service 👏👏👏👏👏 That's the reason we are Customers for more than 6 years.

Having my auxiliary battery replaced on my MB was an amazing experience! The staff @ Mercedes Benz North in Sanford FL is a delight. I witnessed the perfect blend of professionalism, efficiency, hospitality, and compassion-in everyone that I encountered during my visit there. I will actually look forward to my next visit.

Drive feeling good

Their 90 day 4000 mile warranty on a $30,000 car doesn't cover the rubber door gaskets being cut up.

Excellent customer service. Service dept easy to work with. Appointment on schedule. In and out just like I like it. Car exterior detail well done. .

This was absolutely one of the best shopping experiences we ever had. Drove from Atlanta to pickup a vehicle to due Syed's professionalism, honesty and stellar customer service. We hadn't heard back from our original salesperson there for 2 weeks and would not have ended up purchasing a vehicle if it wasn't for Syed.

I have been a Merceds benz customer for over 13 years. Dave was my service adviser on the last service . He was very courteous .

My experience here at the Mercedes dealership was horrible I bought a car recently from here. When they first sat me down to the paper work the guy left for a straight hour didn’t tell us why and did it multiple times when it came to the finance guy it got worse when I declined his extra package for my car he threw a little hissy fit and went all quiet like a teenage girl. My experience here was not good once so ever will not come again

Robert - the service advisor from Mercedes Benz of North Orlando and Luis the tech that worked on the car allowed my vehicle to be serviced the day of the hurricane and I truly appreciate it. My tire was about to be flat bc of a nail and instead of filling it with air and telling me to wait out the storm and then come back, they took me in and provided the best service I’ve ever had. Thanks so much! Now during the storm, if I had to evacuate I have peace of mind my car is drivable

Upon arrival to picking up my car, pleasant atmosphere and service. Great idea on the lift service.

Highly recommend seeing Jordan. No pressure sales. Very easy to work with your schedule and helped along the whole way.

The service was awesome before and while purchasing 👏 I loved my sales person🥰. It was super quick and friendly but I called up there to get assistance after I purchased my vehicle so I can utilized it better and the receptionist said that they were going to call me back I got nothing. The salesperson was supposed to help me with the app because I am technology challenged after he sold it to me no response after he stated that he would get back with me but he does know his stuff but the communication after the sale was not high quality at all I was looking forward to purchase another vehicle in December but that part of deal it just has to be better 👍🏾

We have always been impressed with the service we receive at Mercedes-Benz North Orlando and our service advisor was most helpful. They did a thorough job and will definitely be back.

Dave was very professional. Very pleased with his service.

2 year service for Sprinter chassis under a Winnie View RV. Only reason for not giving 5 stars is that it is difficult to get through to talk to the service advisor. Good work done, excellent facility if you plan on waiting.

I’m always pleased with the staff and their service. I took my car for maintenance service and they did an amazing job. I requested to have a loaner car and they provided me with the brand new GLB with sunroof. Everyone is very welcoming, sincerely helpful and knowledgeable. Thank you, Gula Farmonova

Josh was great, our experience was pleasant. He went out of his way and kept an open line of communication with us throughout the entire purchase. Thank you Josh for making this the first car buying experience simple and without any hiccups.

This was the worst experience I have ever had at a dealership service department. I made an appointment online, arrived 10 minutes prior to my appointment and waited over 40 minutes to see the service advisor, who was not friendly and definitely did not want to be at work. Mercedes Benz of North Orlando service department is a poor representation of the Mercedes Benz brand.

I was served by another service advisor due to my requested advisor not being there and he did a nice job. The accommodations for service waiters is as good as it gets. However, 2 1/2 hours to replace one tire pressure monitor sensor at a cost of over $500 is excessive. MB makes nice cars but out-of-warranty service costs are outrageous.

We had a wonderful experience to buy my first new car with Ryan and Adam! Friendly and professional atmosphere in the place. We know Adam for a long time and bought several cars from him, and now we have a new friend Ryan. We are telling everybody, that it is the best place to get a car! Thank you guys! 🎉

I want to thank Ajay Goyal for my new Mercedes Benz. He was great and very helpful.

I recently purchased a used BMW from their dealership and Carlos made our experience painless! No complaints at all!

I took my daughter car for repairs I meet Tom service manager fixe the car on time no hassle Mr Tom very honest person Thank you

Was ok, little disappointed in amount of time gas money spent making the trade. When making a deal an telling the customer ?that?s the price out the door? don?t start adding on to agreed amount, taxes or not an agreed amount out the door is just that.

I already left a similar review on Yelp as I was waiting for my car Saturday morning. First, it took a while to find someone who could help me Saturday morning when I arrived to pick it up.The car was repaired and I paid the bill on line via a link I was sent by text. I was looking forward to quickly getting my car and not wasting any more of my Saturday than was necessary. Here’s what happened. I had tried this dealership many years ago and the experience was so bad I decided I would never go back. But my 1994 E 320 Cabriolet broke down not far from the dealership. So I had it towed there. It took two full days and $302 to replace a blown fuse. I was not happy but paid the bill and told them when I would pick up the car. When it was finally brought around it was wet and dirty. I asked if the dealership didn’t wash the exterior of the cars they serviced. I was told yes. But they must have parked it under a tree and near their sprinkler system. The car was dirtier than when I dropped it off. The attendant said they would quickly wash it. After 20 minutes I started writing my review on Yelp. It took more than half an hour to get my car back from the “quick wash “. I cannot recommend this dealership for repairs or what should be expected of “Mercedes” service.

It was a pleasure working with Brittney as my Service Manager. All service needs and costs were presented up front. Work performed in a timely manner. Thank you Brittney!

They amazing go see Joshua Montanez

It was a pleasure working with Kanwar to sell my vehicle. The process was very easy and I would definitely recommend checking this place out if you are in the market to sell or buy a vehicle.

Very pleased. Crystal, our service advisor, gave a full explanation of what was to be done to the car and answered all questions. She was very professional and a good representative for your company.

Took car in for service for a trunk button that we found out doesn't do what the sales man told us it did. So wasted trip for that. Took car in for two other issues Driver assist not working and add oil light keeps coming on. Neither issue has been fixed. After driving away 40 miles into drive add oil light came back on and after one week the driver assist is out again.Also when they opened the hood they pulled out the latch which is now dangling.

Fast, friendly, and informative. My service advisor seemed very experienced and informed. All my questions were answered.

They were in communication with me regarding my service, and gave me an option to pick up my vehicle at end of day that worked great for me!

The car took longer that it supposed to, didn?t give a loaner, had a get Uber and pay for it and didn?t like customer service

Superb customer service. No hassles. Syed Shariff was a gem and went above and beyond to get my daughter the car of her choice!

Kumar thank you for all your help !!!

My service tech Dave was awesome, professional, honest and patient. I will be returning.

The car is beautiful, and drives the way a Mercedes Benz is expected to run. Everyone was very professional, and a got a great deal on my extended warranty.

repair was satisfactory and the representative was knowledgeable and courteous, although he could have provided more communication on the status of the repair. My only complaint was that it should not have taken 1 week to repair a coolant pump. It happens that my wife had knee replacement surgery and could not drive so the inconvenience was tolerable but still unacceptable.

very professional and and friendly people

The customer service representative was efficient, pleasant and able to answer all questions. I was what is termed a “waiter” for the service to be provided. He gave me an approximate time the service would take and it was completed within 5-minutes of that time. The atmosphere within the facility was busy, yet pleasant. There is an offering of hot/cold beverages and snack foods. One could browse, watch television or self-occupy while waiting. My vehicle was so clean when it was returned, I hardly recognized it. :) Thank you. As I drove away, I felt both I amd my car had been well cared for.

These service team is amazing, the valet kids, mechanics and manager Mrs Dufresne, are all shiny stars, thank you

Very well-coordinated, friendly and professional service. New to the area, this was my first opportunity to visit, and they WILL be my dealer when I need dealer-level service performed. The Assistant Service Manager, C.E., was super!!!

I stopped in to see about a sprinter van The sales rep Ajay was extremely helpful, the finance department were very diligent in getting me the best possible rates based on my credit. Can’t say enough good things about my entire experience at Mercedes’ North Orlando

Fadi and Dealership are honest and easy to deal with.

Very Pleasant deal, Agent Kanwar very likeable person , Thank you for buying my Subaru. Fastest sale I ever made.

Very smooth transaction. Very professional staff. Kandar made the experience pleasant with his exceptional courtesy and care. He is a real gentleman

Had a great experience! Ajay helped us and I got my dream car. From the test drive to closing he walked us through the entire buying process. Would definitely recommend!

First I called to the store and asked to a seller that could talk to me in my language, Portuguese, but I didn't find anyone. Syed Shariff attended me, answered all my questions, and was so patient that we bought the car on our fist visit. I recommend the Mercedes-Benz of North Orlando, they are attentive and helpful.

All exceptional!

Excellent service on the vehicle and working with Dave was a pleasure.

I’ve been going to North Orlando Mercedes for 3 years. Jordan Conner, is the BEST SALESMAN I have delt with ANYWHERE. No matter how long you have had your car, he will always be on the other end of the phone to help you, even with the smallest problem. His customers stay number 1 to him. Crystal in service. I can’t say enough good things about her. She is on top of your car when it goes into service. She keeps you updated on everything going on with your vehicle. Hope to see her Service Manager one day. You both are the word of EXCELLENCE

Our experience was wonderfully refreshing. When we purchased our Mercedes it was previously (gently) used. Mileage was very low - but there was a bit of interior damage -which we later learned was still under warranty. My husband brought the car in & learned (to his dismay) we had just missed our warranty period. The guys there were wonderful- getting a "good will" approval to repair the damage at no charge. Dave was wonderful from start to finish. Truly nice people, that care about making their clients happy.

Typical Mercedes dealer. Low ball you on a trade then turn around and sell it for 3x the price. Nice people but the management team is greedy

Good customer service from Robert

Amazing personalized care, the best experience ever for my new car!!

Recent work included front end alignment of my Sprinter. Had to drop vehicle off for service, but service done well.

Thank you Ajay and JR for all your professional help. It’s so nice to see that there are people out there that care about the guests that walk thru the door. I appreciate you and your hard work!! Kudos to you both! The head mechanic was awesome with his help and finance was quick and easy! 5 stars all the way!!

The repairs and / or services that were actually done were very good and I am completely satisfied. That being said, some things I asked to have done were not done. I asked for an engine oil dipstick to be installed as this e-class wagon apparently did not come with one. Nonetheless, I wanted one installed, but again it was not. There were also 2 other things I asked to be checked but were not.

I was very satisfied during my first visit at Stanford Mercedes.

I have purchased two Mercedes-Benz from this dealership since 2012. I have always had excellent service from them...UNTIL NOW. I scheduled an "A" Service and later discovered that I had an appointment on the same day. Getting that changed is impossible to do on-line. After texting them to get it changed, I asked what the approximate cost was. They just sent me a link which took me to "DigniFI" -- a finance company. Their web site clearly states "up front pricing." Finally, they sent me a text stating that they could only assist in scheduling appointments. This is unsatisfactory. I still would like to know the approximate cost. But, it seems as though they don't care.

After reaching out to two other dealerships I got to talk to Syed Asif Shariff from the Sanford dealership and had the best car purchase experience. He was personable and honest and was thorough. He made the whole experience stress free. Our car was ready for us and in the showroom before we got there. Was an excellent experience.

Mr. Gundorf and Mr. Conner: I appreciate your quick reply, finding a solution to my vehicle's issue, restoring my confidence, and exceeding my expectations for the Mercedes Benz brand. Thank you. Sincerely, Mr. Jorge Del Sol

Great and efficient service at service department.

I arrived at Mercedes in North Orlando a little before 12:15 PM on Friday, Aug 29 with a nail in my right back tire, right in the middle of the tire. The service attendant checked me in and said it should not be long. A few minutes later the service tech came out and said they don't plug a flat tire, too dangerous, and would have to put a new tire on the car. I told him that tires are repaired everyday in America and that the tire was almost new, however, he said they don't repair tires. Obviously when they have a customer with a flat tire, you are a captive and they can exploit you to sell you a new tire. With no choice, I agreed to replace the tire; after around 45 min later, the service tech came out to tell me they did not have the tire in stock, but they had one at the Maitland dealership about 20 min away; then he said " if you want to drive down there and pick up the tire we can put it on your car", I responded if I can't drive my car, how would I go pick up the tire, he then said okay we will go get it. Almost 4 hours later I had a new tire at a cost of $432.44 and left the dealership around 4 PM. I have purchased 4 Mercedes from this dealership since 2000 and am very disappointed at the service, no one apologized for the 4 hour wait and the complete incompetence of this sad performance. Not sure I will ever buy another Mercedes from this dealership, obviously good loyal customers don't matter!

SERVICE DEPARTMENT IS ALWAYS FREINDLY AND PROFESSIONAL. David the service person who attended me was great he went to extreme measures to make sure my eight hour service day went well such as providing me with a lyft ride to my home and back when the service was completed. He also accepted a 150.00 dollar discount off my bill.

My Check engine light came on while I was heading to Orlando and it started with 10 Starts. I had an emegency and They got me in right away so that I could continue using my Airstream until I could leave it with them. They were very helpful in an emergency situation!

We were very pleased with all aspects of purchasing our car. Our salesman, Jordan, was very knowledgeable, helpful and was a pleasure to work with. We would definitely request Jordan for any future purchase.

It I was great experience. I was treated like celeb

This was one dealership that does not hassle you and every was open and honest from the very start. You are treated with kindness and respect from the moment you arrive. Ajay was our sales rep and he was perfect. We had been to several dealerships and bought our vehicle at Mercedes Benz of North Orlando. We were in and out quickly and with a smile on our face. Will definitely buy from them again and again.

The process was very smooth and stress free! They were super friendly and genuine. All of our questions were answered without hesitance and made themselves available to answer any other question arising after the purchase was completed and drove the car home.

It was such an easy process selling/buying a care at Mercedes Benz of North Orlando! I reached out about a vehicle and Anastasia was quick to get back to me. She took the time to listen to what I was looking for and what I wanted in a vehicle. My husband and I drove almost 3 hours to look at a 2022 GLE350 and were immediately greeted by more than one associate. Everyone we encountered was super pleasant. Anastasia worked very hard on our behalf, I really enjoyed my experience with her. Ryan was also great! Super helpful and very personable. Adam processed the finance piece and went above and beyond to make sure the deal went through! Thank you to ALL involved, we will be back!

The service was excellent!!! The staff was friendly and answered the questions to the best of their knowledge. I will always take my Benz there for service. Thank you

Staff was very friendly, no hassle or price markups. Great location. Highly recommend

Anastasia was wonderful to work with. From the first phone call to the actual delivery of the C300. She was extremely knowledgeable and helpful with the whole process start to finish, which took nearly a month to get the car from the shipping port to the dealer. Nevertheless, it gave us plenty of time for questions and concerns. This was my first purchase from North Orlando as I live 700 miles away. If you are looking for a Mercedes’ I strongly recommend calling Anastasia!

We drove from Amelia Island to Mercedes of North Orlando. We had an ABSOLUTELY AMAZING experience with ANASTASIA and RYAN. I have bought quite a few vehicles in my time and I have to say this was by far one of the easiest experiences I've ever had. I cannot say enough about the dealership, the lack of hassle or haggle and the willingness to get a deal done. ADAM made it happen even when it looks difficult. Even in this trying time of car buying they were very willing to work with me. I will drive the 150+ miles back next time I need a car.

My service was done as promised and on time. Kudos to my service advisor Tom Welch.

Great job Crystal. Very efficient and courteous Loves her job. This post is from Edna not Liana Thank you

Excellent service

Service was not as thorough as I had Hoped my advisor was fantastic and kept me updated. They fixed something I was unaware was broken so, that was good. They sent me a video of checking my tire tread but they forgot one thing, to put air in my tires and apparently they were low since my warning came. So, aday later in the rain I got put air in a tire that was 10psi low...

Kumar was my service representative yesterday and was extremely helpful and honest. He didn't try and sell me additional services and got me taken care of very quickly. I'm very picky about who touches my cars and would definitely recommend this service department for all your Benz needs.

Tom Welch is my Sprinter advisor and is awesome. All but one of my concerns were taken care of, the other required a discussion with my aftermarket installer. Very happy with the service and communication!

By far the most unstressed experience I have had in purchasing a car. John Mcclund was great. He assisted us in building our car and was very patient with us. When the car arrived he assisted with the financing and had car ready to pick when we came in. We love our GLS450. My next car will be bought at this establishment. Great team.

Mercedes-Benz of North Orlando is a Great Dealership! I recently received a SAFETY RECALL NOTICE and I immediately called and set up an appointment. The service rep. The service personnel. They went above and beyond to make sure that I was satisfied. They were amazing! It’s hard to find a good honest dealership, but this is one of them! 10/10 would recommend !

Service experience was very enjoyable! Very informed throughout the process! Only issue I have is I keep having issues with our 2021 Mercedes. Now after the service department having for a major repair for 2 weeks I have another problem with my ac blower motor making excessive noise and I have to make another appointment. Just damn

Service department was helpful and got to the problem quickly and resolved it. Like the video made my the tech showing me the inspection process. You should consider allowing the diagnostic fee be incorporated into repairs made.

We have always thought highly of Mercedes Benz of North Orlando. This is our second purchase from this dealership, this time new. Anastasia is great and made us feel very comfortable and satisfied with our vehicle purchase experience. We have never had a negative experience with service either. We highly recommend Mercedes Benz of North Orlando.

This is my 1st Mercedes. Got it about a year ago and the whole experience from sales to service is not what you would expect. Lots of inconveniences and the pricing is not in line with value.

I located a vehicle on Cargurus that was listed by Mercedes-Benz of North Orlando. I received prompt responses from them regarding the vehicle. They reserved the vehicle for me for two days. I drove down from Atlanta and completed the purchase without any issues. The process was simple and took lees that an hour at the dealership.

Called 3 times and all 3 times I was left on hold for over 45 minutes with Jason! We pay a lot for service to be treated like this!

Brittney Dufresne Is the best service advisor I’ve ever had the pleasure of dealing with. From start to finish she was extremely informative and very knowledgeable. She kept me up to date through the whole process while my baby was in for a service B. She also helped me select a new set of tires which I will purchase soon. I bought my 2021 gla 250 in Clearwater since there are literally none avail right now. I really wanted to buy it from Mercedes North in Sanford and wish I just built one and waited. There service and sales team is nothing short of Spectacular. In a couple of years when my lease is up and I’m ready for one of Mercedes state of the art electric vehicles I promise you I’ll be purchasing from Mercedes North of Sanford Fl, even if I have to wait a little longer.

had many problems with the inexperience service team - had to talk to Brian the service manager to get results. I made my request and told it takes a week to get the airbag - once in the shop -no airbag. This was a Friday and was told maybe Monday. I strongly believe it was never ordered or they received the wrong color. After again I talked to Brian - it was ordered for over-night delivery. Brian dropped off my finish Mercedes the next day. Thank you Brian.

Not a great experience with the transaction! However my salesman was Excellent.

Thomas is very thorough and a great customer service representative representative.

Great staff and service. This is my favorite mercedes dealership!

We purchased a used C300 coupe from a Kia dealership. Driving on the highway on the way home I could feel a slight vibration, also it was due for a B service. We took it to Mercedes Benz - North Orlando and met with Brittney as our service advisor she was concerned how long the service and the check of the vibration may take, she booked us in for the work two days later and arranged a loaner car… On the day of the service I was sent a report of the problem and a video clearly showing a damaged wheel rim and two worn front tires, I agreed to getting a replacement rim and two two tires, to get the rim and complete the repair took two more days during which time we could keep the loaner. I was also helped by the sales department to clear the “Mecedes Me Connect” previous users and to get me logged on. We collected our car completed as promised. Things that truly surprised and impressed us were: Being given a loaner even when we didn’t purchase the vehicle there. Seeing a full video from the service team of our car that highlighted the problems. The overall professionalism from Mercedes Benz North Orlando. We were Cadillac owners for the past 8 years and never had a similar experience at the local Cadillac dealership

My service associate Crystal was great! She is freindly, knowlegable and efficient The actual service was well done and completed in a timely manor. The dealership stood behind all warranties and fulfilled the requirements. The dealership is comfortable in the waiting area. The snack bar could have been better stocked and the waiting areas could be a bit cleaner. Overall my service visit was very positive.

I received professional and courteous service from every employee that I had to deal with. I had no way of getting home since I had to leave my car and Mercedes made sure that this was taken care of. No complaints here.

My service advisor Brittney is amazing . Her attention to detail is five stars!!!! The service department is very professional and knowledgeable. I highly recommend Mercedes of North Orlando.

Exceptional! Very pleased with the results of the transaction. Mr. Jordan and his team did an outstanding job from start to closing! Thanks!

Service is great and Tom is definitely a person I trust and can count on to keep my car going.

Mercedes has outdoneed itself with the launch of the new 2022 Mercedes C class, lots of standard features and rides just like what you expect from a Mercedes. Sales staff was excellent very friendly and informative I would give them an A+

As always I have received excellent service from this dealership.

I received great service from Brian Pak and Crystal Etzold. They were able to assist me with my issues with a quick and easy process.

Brought in my 2022 Sprinter RV with a warning light on… Tom got it right in, scanned the issue, fixed and cleared the code before I finished my coffee in the very comfortable customer area. Thank you!

Buying a new 2022 Mercedes GLE 350 from this dealership was probably the easiest car-buying experience I've ever had and I've bought a lot of cars over the years. Much of the process was handled by phone or email prior to even arriving at the dealership. So by the time I arrived to test drive the vehicle the business portion of the deal was already taken care of. From the knowledgeable and courteous salesman to the equally helpful finance manager, I couldn't have asked for an easier no pressure, honest, straight-forward and professional buying experience. If you are in the market for a new Mercedes I highly recommend you give Mercedes-Benz of North Orlando a call and ask for Fadi. A great salesman!

I recently bought a Mercedes Benz GLA 250 from your dealership after owning several Honda CRVs. Needless to say, I was a little nervous until I met with Anastasia who went above and beyond. She came highly recommended by my cousin and her husband who each purchased a car from her 2 weeks before. She was wonderful, as was Ryan, another sales rep. Both were phenomenal. They explained the car to me and what to expect. All my questions and concerns were answered. I was told by both to call if I had any other concerns. Hats off to both Anastasia and Ryan. You’ve made my experience at Mercedes Benz of North Orlando one that I will always remember. You deserve a 10+ on ratings. Thank you!

Fantastic place to buy a vehicle, the salespeople are very professional and knowledgeable. Will buy my second Benz from them. Looking forward to having them do the annual maintenence on my new GLE 350 as well.

I called to make an appointment to replace broken wiper arms. I got a quick appointment. I told the rep the part numbers I needed. I also agreed to schedule my 60,000 mile maintenance visit. I was told there were no loaner cars available and that this appointment would take most of the day. I arranged a friend to follow me to drop off the car. When we arrived it was determined no one ordered the parts and the car wouldn't be ready until the next day. And now a loaner was available. So we both drove 65 miles for nothing and I had to return the next day to pick up the car. I called service to check on the status of the repair starting about 1 pm.I repeated the call 4 times until about 3 pm when the operator was able to get a message out. My time and gas are worth a lot. No one in service answered the phone. I left a message for my service advisor to give me a status report. She didn't reply until I spoke with the operator. Finally I got a call the car would be ready by 5 pm. The car was ready when I arrived and I was able to pay $2339.59 for broken wiper arms and a maintenance visit and a replacement for a gas door. Seems like a lot. I have owned this car for almost 6 years. This service was not what I had experienced at this dealership in the past. As I may think of buying a new car once this recession subsides but I doubt I will consider another MB. Overall, the work done on my car seems fine, other aspects of this visit were disappointing .

Fantastic place to buy a vehicle, the salespeople are very professional and knowledgeable. Will buy my second Benz from them. Looking forward to having them do the annual maintenence on my new GLE 350 as well.

Had words with the service advisor as they failed to return calls after 10+ attempts and were unprepared for my appointment as a result. Finally received help from Eddie Anderson and he was great. He listened to my concerns and was able to get the work done after a 3 hour delay that should have been avoided had they answered their phones or the first service manager listened. I believe the first managers name was Eguardo or something like that. The work was extensive and took the remainder of the day and past the service departments operating hours but Eddie and his staff stuck with it and finished all work.

Great experience with the team at Mercedes-Benz of North Orlando.

Traveling from Oregon to Orlando with our 2021 Mercedes Sprinter based C-Class motorhome we had our service engine light come on in Sanford. Left a message that evening on the dealership's service line. Tom called just after opening the next day. We were able to get the vehicle scheduled in for a warranty repair. Totally impressed with Tom and his team's communication, consideration and expertise. They ordered a part for next day and came in early to help us get on the road again. Fantastic. Even appreciated the Starbuck's coffee.

The service was excellent!! they made the whole process as smooth as possible with no hiccups! I am very pleased with my new car and I look forward to visiting @Mercedes-Benz of North Orlando again Soon!

Friendly staff and clean facility Beautiful car great redesign from Mercedes

Good experience but service was expensive. My St Paul MB dealer always found discounts for me. On this $2500 service I was only discounted $150. It should be about returning customers not always profit.

This was our second visit for same problem and I was told that problem was fixed up to the Mercedes standard, well problem is still not fixed. So I can only conclude that this must be new standard for Mercedes. Mercedes-Benz promises to deliver “the best or nothing” through everything they do, I am very suspicious about "best" thing.

Recently moved and changed dealerships to Mercedes-Benz of North Orlando. On Saturday I had my first service visit and was astonished when they asked if I wanted a loaner car for an approximately 4 hour service. 👏👏👏👍👍 Jumped at the opportunity to run errands while my car was serviced. Thank you for making my day! Janet Rossi

We designed and ordered a Mercedes GLE 350! The vehicle just arrived and we love it! The process went very smooth and we are very satisfied!

Treated with professionalism and courtesy during our visit. Our service advisor was thorough on what to expect and took time to ensure we were comfortable with the plan. Highly recommended location.

Brittany, thanks for the great service. Cheerful and friendly staff. Always on time and always 100% satisfied. Bill Eggerton

Brittany was honest, knowledgeable & respectful. She kept me updated & text as soon as the car was done. Excellent Customer service.

Professional and trustworthy, exact explanation and assessment of what to do. Professional and friendly Service Manager! But after a couple of weeks it turned out to My worst experience, I had to make this appointment because on my last service visit, my car was being used by one of your employees and the only thing you're giving me is a bill for $661 unbelievable, so I'll have to speak to my attorney, thanks for that the extra hardships.

Great customer service from start to finish with Richard Shattuck Jr and Justin the tech.

the service by Eddie was good but the mechanical technician didn't do too well. a job that takes half hour took 4.5 hour and we had to bring it back. the update wasn't working properly. not happy on how long it took for something that is simple to do.

I bought two brand new C class. They sold at MSRP sticker without any markup. john Mcclung is an amazing person to work with. I admire his honesty and knowledge about the car. Thanks!!

Rick Shattuck took care of all my concerns he is very professional!

Great experience very friendly staff

Great job, Tom Welch is a great service tech. Thanks, a job well done.

Such a great experience I had with this dealership. Brittany was the best ever. I will definitely be servicing my Mercedes with this this dealership. Thank you guys for making it happen.

I got excellent service from Rick Shattuck the Assistant Service manager

Had my Ml serviced there, and they always do a great job. Very friendly and professional.

My service agent, Richard is amazing. He is the reason I keep coming back. I could bring my car to an authorized service agent less than 3 miles from my house but instead I choose to drive the 15 miles to the Rhinehart road location. Richard truly looks out for his customers and has their best interest at heart. He ensures things are done right and honors a commitment.

Both sales and Service are excellent

Fadi was very accommodating and professional, went above and beyond his job! Brian at service was stellar and courteous when my new vehicle needed a replacement part. I would highly recommend buying a high line automobile at this MB dealership. I will definitely buy again.

JR was an excellent salesman. Found exactly what we were looking for and couldn't be happier.

The best car buying experience ever. My sales person Syed was incredible, he made the transaction fast and smooth, he was also very professional. Thank you

Extraordinary dealership. It's not an easy time to find a great deal on the right car and MB in Sanford really came through for us AGAIN! Syed, Todd, Robert and Walter made the buying experience great and Rick in Service was extraordinary in handling work on another car. Orlando's best MB dealer!

I have bought two cars from Mercedes-Benz and the people there are very helpful. The service department is wonderful. They explain everything so you understand what they are doing. Would buy my next car from them.

Christal in the service department is amazing to work with. She goes over and beyond to help her customers. Huge Thank you to the expertise of the technician who do the labor of repairing our vehicles.

Great customer service.

Provides great customer service.

After I went to see the car what I was interested at it appears to be all flooded inside for what dealer said we will take care of it. And called me two days later inviting yo purchase. I wasn't in the rush and about 10 days later i decided to get it. Called the dealer and confirmed it all fixed and good to go. Next day I went to buy it, but!!!it's all wet again with some mold inside. They said they didn't dry it properly so come back tomorrow, will fix it. Almost two weeks under Florida sun it should be dry by itself...but no! I pointed to them that it's probably panoramic roof drain need to be clean. So it's not about drying it it's about fixing the problem....and respond was again it left open under the rain two weeks ago, there are no leaks..they didn'tdry it properly.They checked everything and dried it again. Two days later I went to buy it. The process was about 4 hours. During this time you just sitting and waiting....nobody even offered water/coffee/tea. So the purchase experience was very poor, but it's just begging. During the .5 test drive you can't really check the vehicle. On the long ride to home I stated to notice some problems. Some engine kicks on low rpm on the highway. Torsen is loocking differential on very sharp turns(oil need to be changed) Water pump and thermostat are leaking very badly and 2 days later your coolant tank is empty. Oil pressure regulation valve isn't working correctly what causes oil consumption, additional water pump multifunction, oil separator multifunction, TouchPad has dead line about an inch wide , so can't be really used. And coolest things-when you start it you see warning messages-you vehicle past inspection some amount of days....So basically they sell you a car what needs to be serviced, bunch of work to be done. And you go and get it done by yourself. And its all from Mersedes officials dealer what is part of Autonation, after 120 points inspection, certified preowned, no worry purchase and blablabla. On 30k+ vehicle. But they give you a 90 days warranty. Do you really trust them to do the service of your vehicle??? Since I was a mechanic in the past I don't really afraid of some minor problems... but after calculating the amount of parts $ ant time what I need to fix all of this I decided it's not fair that after spending 35k$ on the vehicle from should be reputable dealer I will do by myself. So I went to the Audi of Orlando since it's all part of Autonation. Explain what are the problems and showed them the list of bad parts, what I wanted to be replaced because they are in the list of covered parts, just the one what in the warranty, rest I will take care of. By the phone its actually hard to make an appointment so I just went to drop it of and and they told me it should be done in about two day. They need to do diagnostics and if it's warranty case I will not pay 250$ for that. So to see that all front of the engine is covered in coolant and its dripping and to read error codes you don't need much time. It took 24 hours to to make it happened and case was created and send to the office, after another 24 hours I got a response that inspector need to come and see it and hopefully it will be there maybe today...(so already3 days and non of work have been done)....for me just interesting to see what??how water pump is leaking? Autonation don't trust officials dealers mechanics? Probably I wouldn't really trust too, because on the video of the inspection mechanic says there is some blue and green leaks , MAYBE, washer fluid was added yo the system.Maybe!!! If you are a mechanic you should know color doesn't mean anything, it's just colorant(what even Audi website says about coolants) washer fluid also can be green, blue , red.....so why seing blue leaks you would assume that there is washer fluid added?why not blueberry juice or mouthwash? Not saying about problems to get around without car..and who knows for how long. Tba..

Jordan made our buying experience simple, stress free, and overall enjoyable - while still being transparent. I would highly recommend asking for him when you’re looking to buy your next vehicle.

To be fair, I did not expect to buy a car when I went to the Autonation Mercedes Dealership in North Orlando. The staff, new car selection (and to be fair they had a few 2022 models), and pricing was fair and simple. That evening I left with an amazing vehicle and the next morning my wife ended buying one too based on the sales person, staff, and quality product they offer. This was the best car buying experience I have ever had.

Very satisfied with the service repair on my sprinter. It was very easy to schedule the online appointment within a few days of the current date and the repairs (water pump replacement and vacuum system & lines cleaned of all coolant fluid) were completed in just a few hours. Thank you very much...

Jordan gave me the best car experience I?ve ever had in my entire life. He literally took me from getting a windshield replaced to buying a 2022 EQS 450+. I love my car. The experience I had was beyond positive. I hope Jordan continues his career path at Mercedes-Benz because he is an asset to their company.

Jordan gave me the best car experience I’ve ever had in my entire life. He literally took me from getting a windshield replaced to buying a 2022 EQS 450+. I love my car. The experience I had was beyond positive. I hope Jordan continues his career path at Mercedes-Benz because he is an asset to their company.

Buying process final price was fine - no issues there. The 3 star rating is for a very long wait to get to the financing, title, etc step. Several hour wait - only one person to do this. Mine was a cash sale, so no other paperwork. Salesman was excellent.

Our adviser Tom was great to work with. Communication was excellent and the work was accomplished on time and on budget. Thank you

Mercedes Benz of North Orlando has an amazing Sales staff. Syed , our salesman, is professional and really cares about his customers. He helps with whatever he can, even after the sale is complete.

Great experience. Easy to work with and no undue pressure during the entire purchasing process. Followup support has been excellent. Everything moved quickly. I would certainly buy from MB North Orlando again. Thanks to the team at MB for exceeding my expectations.

We were there to take care of the recall on the rear Speed Sensors on our Sprinter motorhome. Our service adviser Thomas Welch was extremely knowledgeable prompt and efficient. The facility is always clean and friendly any time we go in there and it's easy to change or book an appointment.

I am always satisfied with their work and the staff are very kind. Especially Christal Etzold .my vehicles service are : Battery - Replace (After Test) Windshield Wiper Blades (Dual Wipers) - (OEM) Replace Mounts, Engine - Replace Link, Stabilizer Bar (Front) -

Great Customer Care! Clean, very helpful Service advisor will be back ! Thank you all

Let’s just say mehhh. I took the car in at 25k miles because my check engine light was flashing. Try told me it was the spark plugs and the car needed an oil change. They then told me I couldn’t get a loaner car because I didn’t purchase my car from there. Ok cool then I get a call about how although my car has 25k miles since it’s 6 years old I needed the 60 k maintenance because that’s how it’s done! Let’s not forget to mention the service was ball park $2800. I refused that but got the oil change and spark plugs only to pay almost 1k. My following service took it to a actual Mercedes dealership that is not an affiliate of Auto Nation and my oil service was $360 and the brake service was $210 the transmission service $600 more than half the price and I got a loaner car!!!!! Just take your cars to Mercedes in S Orlando or Daytona you will save $$$ in the long run

Such a Friendly and Inviting visit, Kumar welcomed me, was very attentive and treated me like I was part of the MB family. Just overall excellence in every aspect!! It's so good to be back!!

Very thorough job. Sprinter Service Manager Tom Welch is the best! He really knows his stuff & is very helpful.

Friendly and helpful. Was able to make a service appointment fast and without delay. Car was diagnosed and fixed within a day. Brittany was informative and helpful through out the process. Great Job!

Our salesman, Syed was the absolute best ever. No pressure and he is so knowledgeable about every aspect of the cars he sells. He follows up after the sale and is never too busy to help if you need him.

Tom had my RV Sprinter recall done efficiently and correctly. Thanks, Tom

We went to Daytona Mercedes dealership to seek help for our Sprinter van DEF issues with no starts left. They refused to assist us as their customers appointments are more important than our emergency! They suggested Sanford Mercedes as potentially willing helpers? How right they got it!! Sandford Mercedes was understanding and got us under way again with a quick diagnostic and reset. They offered to do the repair immediately the next am at 7. This took less than three hours

Greetings: We are the Rodriguez family. We purchased a MB CLA 250 3 plus years ago. We are very happy with the vehicle. The sales process to the end was somewhat uncomfortable because we were transferred from one assistant to the other to include speaking to the sales manager. Later throughout the servicing processes of the prepaid services the assistant specialist were not offering a lend vehicle while our vehicle was been worked on to include car washing. This service assistant in particular in 2 ovations attempted to take car of another customers ahead of my wife having been there first. We were not given a lender vehicle in various visits because we did not have a credit car. We felt like we were treated as not an important customer. The car washers in multiple occasions failed to do the vehicles interiors. The constant change of service assistants and supervisor not been available well noticeable. And forget about getting some type of assistant over the telephone related to following up with services. Because of all of these, I will not consider MB of Sanford ever when looking to purchase another vehicle just like I didn’t when purchasing my 718 Cayman. I thing MB should consider taking a look at what’s happening in the customer service department. Giving your customers the best service at all times will make it possible for them to come back and continue to be apart of the MB family. Thank you, Danilo & Marisol Rodriguez

My car had a vibration at highway speeds, so I made an appointment for rotation, balance, and alignment (was due for it anyway). However, my advisor Richard noticed that my tires were near the wear bars, and recommended against the alignment, saying it would be a waste of money, and recommended replacing the tires instead, and doing the alignment with the new tires, which we did. Now the car drives like new again, and he even managed to get a rebate for me! We have had nothing but positive experiences with the service department here, with multiple advisors, all being honest and forthcoming with my choices in maintaining my vehicle. We're very pleased with this group of people and wholeheartedly recommended them for service on your vehicle as well!

They always do an excellent job taking care of our 2 Mercedes?! Friendly, professional, knowledgeable and timely!

I drove down from Jacksonville on Friday to test drive a car, called them Saturday morning at 10:06a to initiate the sale, by 2:23p they still couldn’t get all the paperwork completed. There is something severely wrong with their sales departments, there are other dealerships that will treat you better and run more efficiently.

Christal is the BEST. Great communication and always very attentive .

I visited one day to make an appointment and met Brittany. As soon as she was available she took down all the information on my vehicle and made me an appointment. When I arrived for my appointment the vehicle was taken right away and Brittany arranged for a shuttle ride home. I didn't have to wait long and was on my way. Later I was called and was picked up to return for the car. While waiting the facility was clean and very comfortable. Everything was done and the car looked great.

Very friendly and helpful

The customer service was great, and Brittney was an excellent service advisor. All of my questions were answered.

I want to share my recent experience with Rick in Service who did a wonderful job taking care of every detail related to my visit. I had a warranty issue as well as a 20k general service. Rick was respectful of my time and crazy schedule having everything ready from start to finish. Rick’s attention to detail and excellent customer service is a big motivator to purchase my next vehicle from your dealership. Thanks Rick!

As always, they exceed my expectation for they go over and beyond

Great experience from start to finish. Tommy was extremely helpful and helped me get the best deal possible. Will definitely go here for my next car.

Expert courteous service. We are most pleased with our experience at Mercedes Benz of North Orlando.

Never before have we received such excellent service from a dealer!! Tom went above and beyond to make sure everything was done and completed on time and even found one more thing to take care of under a recall. Had us come back one more quick visit to finish up all are repairs for us to carry on home to Seattle in our Sprinter RV!!

Received our new E450 a week ago. Sayed Sharriff was our salesperson. Absolutely the best experience ever. He is very knowledgeable and has a super personality. Would definitely recommend this dealership to everyone!

I came in for Schedule A service. Everything was great from start to finish. The service team kept me informed and I was in and out in about 90 minutes. I have already recommended them to my friends.

The service department is unbeatable 💕

Excellent service! Everything was as promised and on time. Thanks!

I drove many miles for service on my Spriter van to find my new tires not ordered so no front end alignment. I was a bit angry! In steps Don from service and WOW!! First class treatment from that point on. Through Don, the service department stepped in and took charge. IMPRESSIVE

Great experience and awesome customer service. Will certainly refer family and friends. It’s the place to go if you are in need of a car, new or used.

John R. and Walter have been great to work with. We only trust them. They are honest, reliable, truthful and helpful. We can't go anywhere else to purchase a car, especially when it is for our children. They have helped us with our past 2 cars and will help us with our next 4😊

I had the most amazing experience at Mercedes-Benz of North Orlando. Jordan remained communicative through my buying process and was patient when educating me on all the many features of my first Mercedes-Benz. Thank you for providing an easy and enjoyable experience.

Rick the service advisor was excellent , I always go to Rick for my needs at North Orlando. He keeps me i formed and is always great with. Ustomer ser ice

Richard was a great service writer. Thanks for a great experience.

Sprinter tech is awesome and service manager, Tom Welch is great at explaining what problem was and how it was repaired. The courtesy vehicle inspection is a bonus

Christal was fabulous! She was professional, friendly, & prompt!

The service for my car went very smoothly. I appreciate having the loaner and the check up along with new tires went very well.

My service manager, Rick, did a great job of explaining the services that I needed for my lease vehicle and insuring that I received the best value for my money. Thanks Rick!

Crystal was a joy to work with. My first service experience at your facility. Appointment was made through a central source and received several email reminders of the upcoming appointment. Crystal identified a potential problem with my tires and offered a great solution with follow-up. This is the type of Mercedes Benz service I'm accustomed to and it is why I only buy Mercedes vehicles. Keep up the great service!

Great dealership! JR was my salesman and he was good. Very helpful throughout the buying process. The dealership offered me a fair trade in value for my vehicle and also sold me the car I wanted for a fair price. The service manager Crystal was awesome as well, she really took care of me while they were fixing a few minor details with the car and even provided me with a loaner vehicle! Awesome customer service. Would recommend.

Mercedes of north Orlando took outstanding care of my vehicle with my tire situation and being towed to my preferred dealership.

Kumar Vir, the service advisor was very knowledgeable, helpful and professional.

Salesman and other employees courteous and very helpful throughout process. No high pressure.

I got my car serviced a couple days ago and the experience was really good. I just dropped of my car and was able to pick it up the next day. Everything was taken care of well.

Repair account manager Tom Welch is very professional and courteous. Got my jobs done quickly.

The staff is really helpful and they have a pretty nice inventory.

Excellent service. Everyone was very professional and gave me a honest assessment on my car.

Amazing service and beautiful facilities. Service and sales people are very friendly and helpful. You won’t be disappointed

Our salesman was excellent and the entire process was pain free. Our trade-in was priced fairly and we agreed upon our purchase quickly.

Great service department Brittany was great in all meaning

Very friendly staff and clean facility. My customer service rep, Christal, went above and beyond by contacting me on her day off to keep me posted with progress on my car.

Very thorough and accommodating. One of the better MB dealers with whom we've done business.

My Sprinter van had a serious problem with a major system which would have ultimately caused the engine to fail. After visiting several other Mercedes dealers in other states with no luck, Tim, the mechanic at MB of North Orlando correctly diagnosed the issue and fixed it with expert skill and speed. Tom, the locations Service Writer, also took fantastic care of me, spending time discussing my options and working with me on the timing for the repairs. I live in my van, have been to all lower 48 states and have stopped into around a dozen MB dealerships across the country and this is by far the best one for service in my experience. Thank you Tim and Tom for making sure my vehicle was fixed correctly and for keeping this nomad on the road! Kevin Jones

Excellent service and very professional and friendly staff.

Excellent service and completed in a very timely manner.

I bring my car here and they take good care of me. Very courteous and professional service.

Kumar (my service advisor) was extremely professional and made sure that I was satisfied with the work done on my car.

They are very professional, courteous, and knowledgeable.

Amazing service by Brittany, as ALWAYS, for the past 5 yr and counting! She is hands down the VERY BEST SERVICE ADVISOR that they have!

Kumar was always updating me and was extremely knowledgeable. I was provided a loaner during my repairs, which made the entire process convenient and accessible. Thanks!

Kumar did an excellent job. He was attentive and knowledgeable. They also provided a loaner which made this process convenient without any transportation interruptions. Thanks!

Mercedes Benz of North Orlando...could not ask for a better experience in every way!!!

Took forever to get an oil change. Seriously thinking about buying a car not involved with Auto Nation. My time is more valuable that waiting on the phone to make an appointment. Ridiculous!

Loves the experience! Charles Cullen is very professional and knowledgeable. Will come back again! 2/25/2022 Just had my AC fixed there, comparing to many dealers trying to rip customer off, Mercedes-Benz of North Orlando has been honest and professional. Ms. Hope is very professional and helpful, earned my trust for sure!

We had a great experience shopping and ultimately buying a vehicle from Mercedes-Benz North Orlando. We had communicated with Doug over the matter of a few months going back-and-forth between new and used vehicles. He was very patient and informative but not pushy. When we were ready to buy, we went back and made sure to purchase through Doug

We had a great experience shopping and ultimately buying a vehicle from Mercedes-Benz North Orlando. We had communicated with Doug over the matter of a few months going back-and-forth between new and used vehicles. He was very patient and informative but not pushy. When we were ready to buy, we went back and made sure to purchase through Doug

We took our Mercedes Sprinter campervan here, we are from Massachusetts and were having mechanical trouble on our road trip. Staff here were super friendly and got us back on the road within a few hours. They were also good about explaining the issues and what they had done to fix them. I also appreciated the thorough inspection they did of the vehicle and other little issues they found and told me about.

We came here for a second opinion on a repair. The technician was extremely knowledgeable and came in over $1k less than the competition (local auto repair). We would much rather have the work done by Mercedes anyway but this was just impressive! Glad we got a second look and trusted our gut.

😀Friendly service and quick and efficient work done on my car. The staff was very easy to talk to and seems to take the needs and satisfaction of their customers seriously. Honest review.

The customer service here is spectacular! Sayed is THE best salesman. He really goes above and beyond even after your sale is complete. The service department here is also amazing. I’ve been to many dealerships over the years, and I have to say, these guys are THE BEST!!!

Had front brakes installed yesterday. Rick my service advisor was excellent, took two hours and I was out the door. Price for the work was very reasonable. Would highly recommend.

Excellent service prompt and flexible.

Went last Saturday for a B service and I was overall happy with how I was treated. No one was rude. The service took 3.5 hours, which may be normal for a Saturday. There’s only 2 things I found upsetting: 1. I have an extended warranty on my car and because the “warranty guy” wasn’t there, no one could tell me if my sunroof was covered. People live busy lives and I don’t have the time to take it all the way back just to be told yes/no. Especially if he’s only there during the week. Not understanding why anyone can’t just pull up my warranty terms, but I digress. 2. The other issue was I was told I needed two new front tires, which is impossible. I need one, but I bought a new one 4 weeks ago. It just makes me wonder what else isn’t so honest, but I feel like that’s car shops in general.

Autonation representative helped with a detailed walkthrough of all existing issues with the vehicle over phone( tires need change/ alignment required ) and kept me appraised of job completion and when the car was ready for pickup

The service is working fast, professional and they kept me informed about all details (parts, price).

Took over 3 hours for my first maintenance & car wash.

Jordan was exceptional in both his knowledge of the products and his salesmanship. No pressure, available for a multitude of questions and was highly responsive to every email, call or text. The dealership itself is very well run, friendly and effective.

I?m always treated like my car is the only car there for a service. Mercedes North is organized and greatly concerned that the quality of service every individual gets is correct and you are ultimately satisfied.

This dealership goes the extra mile to make a great experience! Clean car at end . Keeps you informed as to what to expect. A little to expensive but free coffee and snacks , a shuttle to mall and lunch while waiting and a clean car . Job well done in my book . Thanks a million . J Shaw the villages Florida.

Service experience exceeded expectations. Service Manager Tom was very helpful. He supported my decision to buy prepaid maintenance.

The service department is Awesome! They are courteous and polite and willing to do anything they can to make your service experience the very Best!!

I had service on my car this week and Tom the assistance service manager did a fine job as always. They were able to complete my car on a timely basis as I was just waiting at the dealership. Thanks for getting it done without any issues.

Brittany is possibly the sweetest service assistant I've met. She kept me in close contact w/ progress and offered options on the expensive Mercedes checkup. From sales staff to the young people who get car washed, they are a delight to work with.

Good experience…I do recommende this place ..

Their service is efficient and I only can speak about my service advisor Rick. He is totally meticulous in explaining and even backs up what he's saying with illustrations. when he tells you that your car will ready at a specific time, he means it. I had a pleasant experience at North Orlando Mercedes and I'm sure you will too!!!

I purchased my dream car! Everyone and everything at this dealership was exceptional from the facility to the employees. My sales person and the financial advisor was excellent. They were patient with me when I changed my mind and chose a different vehicle.

They aim to please the customer. Very attentive to the needs and requests of the customer. Will definitely return.

It was a pleasant, no pressure abs very honest experience

Rick is an awesome Guy . Thank you .

Hope was very helpful, very professional. Kept me updated and explained everything clearly. I need to come back for some follow up work and look forward to working with Hope again.

Rick was very heipfull and the repairs was done when promised and a loner car provided and great coffee

Great customer service, and knowledgeable about the vehicles

Very good experience, honesty and quality of service!!

Thomas my service adviser is fabulous. He communicates well and did a recall that I forgot to mention. Thank You Thomas!!!

Had my Sprinter 3500 in for a recall repair with an appointment. In and out in 2 hours. Tom the Service Manager was very nice to talk to and helpful.

My experience has always been above and beyond the customer service is excellent

The service is very good and the employee are very nice and helpful.

Jennifer was my service advisor. I went to her about a possible fuel leak and window matter. Her team was able to diagnose the problem and get it fixed within 24 hours. Jennifer is great about finding and resolving issues quickly. Thx

Everything worked out great , Rick again excelled . From setting an appointment to saying thank you and good bye . I am again pleased that I bought my GLE350 From Auto Nation and use them for service .

Friendly employees and great service

Very disappointed with sales service in Tampa b/c o line sales person did not inform me the specific cat I wanted was NOT AT THE dealership. drove >50 miles to see it & she pushed off onto an inexperienced associate. Went home & contacted John, Sr sales associate at your dealership & brought the GLA I wanted the very next day, which I bought on the spot! sales and assistance was top notch, something I appreciate when buying a car. I'll refer all my friends & acquaintances to your shop as a result. T/y! Please send phone # for Parts dept; need a wiper blade for back window! Thanks, Joan Joan M Pate' CAPT US Navy Ret jmpate@earthlink.net 505.453.6079

Awesome Service, awesome staff, clean dealership and caring. I needed to ship my car to Europe for work and George ( asst service mgr) went above and beyond to ensure that I made my shipping appointment. Thanks so much for stepping up when I needed your help the most. Recommend this Dealership and service team ...11 out of 10..

Walter the GM is awesome.

ASM Tom Welch is amazing. Very attentive and answered all of my questions.

Friendly, courteous, and efficient service! This was a very pleasant buying experience from start to delivery.

Took my car in after I hit a curb, and they were professional, friendly and helpful! I worked with George L. Who is really an asset to the company! Just wish I had known more about how long it was going to take, since I waited there.

Wasn't great...didn't meet my expectations for Mercedes-Benz

I was in the dealer to check my car and received excellent service.

Fantastic experience. Fadi was an amazing salesman. Very helpful and interested in my needs. I got a good deal and am very satisfied. Thank you.

Dealt with two salesmen.. One told me that there was no inventory for the c300 but yet though they have 60 on their website. The other one told me there was no c300 in stock but they show 3 on their website. He also said that the other ones in transit are 2022. They can't get their stories straight. They also don't want to return my calls to discuss this. Since I set a price on what I wanted to pay, they decided to act like this. Basicly giving me an excuse to make it look like they don't have any vehicles for sale. I would would be very careful about shopping here. Due your research if you're going to lease from this Dealership. Google on how they come up with their lease figures otherwise you will end up paying alot more than you need to. Learn about The MSRP and The Residual Value on the vehicle. Plus of course your discounts and their fees. DO YOUR MATH!!!

Purchased a used Toyota Camry at the Mercedes Dealership in Sanford through AutoNation and was treated as if I were purchasing a new Mercedes! Sales agent John Roure was very respectful, polite and honest. Brakes had a minor issue but they fixed it at no additional charge to me before I took it off the lot! I will highly recommend this dealership and my next vehicle purchase will definitely be from them. Thank you for your excellent customer service!

Took the car in for normal service and a tire check warning. Had a 9:30 appointment with Tom and arrived at 9:20, Checked in outside and went inside to wait for Service Rep. At 9:45, after still not being acknowledged, I started to look for help. A member of the team asked f she could help us. We explained our appointment situation and she said she could assist by helping Tom. Then at 9:50, what apparently was the service manager, greeted a gentlemen coming in the door and inquired as to the nature of his visit. He explained he had a 10 o'clock appointment with Tom for service. The "manager" then starts to accompany the guy to Tom's office. I had to stop him and explain that we have a 9:30 appointment and were still not attended to. We were then escorted to Tom's office where he was actively keying in information on his computer. Didn't acknowledge or greet us, so we stood there waiting to be helped. After another 5 minutes, he stopped typing and said "there, you are all set". So I am now lost as to why we had to wait and meet with him if he had all the information needed to service the car? Then, after waiting all day to hear from them, we called for status. He explained they needed to keep the car over night to ensure the mold smell was thoroughly remedied. The next day we called again at 9 for status. Now, we are told that the tire that triggered the alarm had a screw in it. Then we were told they do not repair tires, but instead replace them. To make things even more interesting, they said they would need to replace both back tires to keep the tread life "even". Now the news is $600 for the 2 tires, but they don't carry these and would need to be special ordered to arrive the next day. Why not tell us that the previous day? I had had enough and requested that they fill the tires with air and I would pick it up. Picked it up, took it to a tire shop and they plugged the tire with no issues for $10. This is not my typical experience here, but I might start looking elsewhere for service. This is the second vehicle we purchased from this dealership and those experiences were completely pleasant.

Our salesman was very helpful and answered all my questions

Service is top notch! Rick was super attentive and one of the best!

Outstanding service! They were thorough, professional, and quick to respond to my needs!

The very professional staff made this transaction extremely easy. Jordan made this a wonderful experience and I walked away with a fantastic car. I love it!!

It was over all an easy purchase. We weren't there all day like some dealers like to do. However, I did feel at least once, that the process was dragged out just a little more then necessary. I did liked that they had an area where my kids could watch TV and have snacks, that made the process much easier! The salesman that worked with us was very pleasant to deal with. Our conversations were genuine and not fabricated "just to pass time". And finally the signing of all the documents was very straightforward. It wasn't treated like an "upsale" opportunity. They laid out the options, let me chose and pass on what I wanted. No fluff, no pressure! This was one of, if not the best dealership I've been to!

Great experience. Thoroughly thrilled with our purchase.

Very helpful and very nice

Great service staff, thank you John, Brittany, and Jennifer.

Rick Shattuck, Assistant Service Manager, gave me exceptional service and assistance during my recent visit. I really appreciated his help in coordinating with Mike "The Wheel Man" to have 2 of my wheels fixed that were covered under a warranty policy. I really appreciate both of them.

Everything went very smoothly, staff was courteous and helpful. Great experience.

Booking process was quick. I was able to get a loaner that simplified my day a lot. Car was ready in time. All in all effortless experience. This dealership is one of the smaller / older facilities but that's that's not necessarily bad - the size is appropriate for the amount of business they handle. Perhaps not ideal if I had to work while waiting for my service, but living only 10 min away that's not really an issue for me.

Tom was efficient and kept me informed as my service agent.

Many thanks to the service manager Tom for a speedy refund we had paid for before the recall had come out. We received the check within 2 days after we submitted the recall papers.

Christal and rest of the team took care of my car needs without any issues. Christal knows and loves what she does. Always recommended!

El trato y la presentación de los empleados hacia los clientes.

We have been very pleased with MB of NO to handle and take care of both our Sprinter and our GLE. Though parts and service can be quite pricey on an MB, the service advisors go out of their way to advise us of our options. I couldn’t be happier with their service department and staff. The receptionist is always helpful, too, as are the sales staff at MB of NO. I would highly recommend Mercedes-Benz of North Orlando.

Just purchased my very first Mercedes and I’m super happy. Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He answered all my questions and I had a lot. After my deal Carlton delivered my new Mercedes to my home.😊

Great service attentive to detail.recommend to anyone please come and visit.

Was on top of our issues as soon as we set down. Our loaner car was ready and we were on our way. He called to tell us updates and being we are a hour away, gave us a heads up it would be ready in a hour. Outstanding, I headed out, arrived, walked in his office car was finished. He was the best. Kept our convenience first. GREAT JOB.

My girl and I bought a c300 and we pick up the car and they did not review the functions about the car. The car was a 2018 and still it was not new, but they still should have went over everything about the car. Also the car was not detail, it was terrible and it was my girl first car. We plan to buy another car in six months, and it will not be at that dealership.

A very professional team. I really always get all the services at the highest level.

Great service snd response by Ashley, was in and out very quickly, even washed my car. It was Masters Saturday and the dealer had barbecue and food for customers, and a silent auction for ovarian cancer awareness, best visit ever

Delivery process was painless and smooth. Very enjoyable experience

Excellent work quality. Car was clean, repaired, and ready to go. Service rep did a great job dealing with Red Shield !

I was assisted right on time . I was given a quote on cost of service along with approximate wait time. The job was finished even earlier then projected and the quote was as expected. I travel an hour and a half to get my car serviced at this dealership and have never had anything but a satisfying experience. My service manager Cortney always takes special care to make sure that things are done right and on time. The service people are top notch!

They were able to get me in the next day for warranty repair.

Dealership and customer service is really good! Ongoing problems and expense of exhaust problems on van not so good.

Had my 2016 MB GLC 300 in for B9 Service just prior to 60,000 miles. Process went very smooth and for such a large maintenance, rather timely. All is good.

Very professional and Courteous. Show me the car and the process was quick and enjoyable.

Carlton was amazing from the beginning to end. He did not pressure me but kept me involve with all the details of the car. He is honest, polite and amazing.

My sales person Jordan, lied about the appearance protection warranty in order to get a sale. He said work was done on my car's paint to seal it but it hasn't. He lied about coverage and I will get to the bottom of this incident. However, the service department did an excellent job for my first service.

My service advisor Rick Shattuck is the best! He keeps me informed every step of the way. I trust him implicitly with my Mercedes.

Excellent customer service!

Carlton was great and the whole sales process was very efficient.

Great service and very clean windows when done ! The way to keep people coming back is to do the little extra that isn’t expected. Well done

Excellent service, no waiting, done quickly, very welcoming.

Outstanding! FIVE stars!! Jordan in sales is exceptional! He could not have been nicer and was so patient tending to my 75 year old mother buying a car. Great job.

We had some issues with our wheel sensors yesterday on our Mercedes 3500 rv/van. This dealership was awesome and squeezed us into their schedule that day. We are back to vacationing and issue solved. Thank you Rick and the Mercedes team!

On time. Proficient and courteous. Diagnosed problem and did repair quickly.

Service department very accommodating and, as always, excellent.

I love my new Mercedes. My sales associate, Fardi, was very helpful and not pushy. He encouraged me to drive all the cars I was interested in first and then I could make a more informed decision. Everyone made the process easy and you feel like family when you visit. I would definitely recommend this dealership when looking for a car!

Friendly, professional, dealt with in a timely manor, what more can I say----- Awesome!

The salesman John McClung was excellent. He researched and showed me a variety of cars. He also helped me with the leasing process of my new car. He was very professional and the sole reason I leased a car in Sanford as opposed to the Maitland dealership a few minutes from my home.

Service Representative - Rick Shattuck goes above and beyond my expectations every time I visit the dealership. He?s amazing!!!

The team at MB of Orlando North is professional, knowledgeable, and patient. Special thanks to Chrystal, Kumar, and Jennifer for their care and effort to make me a satisfied customer. They made the experience pleasant, which is why I would recommend Mercedes Benz of North Orlando. Thank you

I must say that dealership’s GM, Walter is super nice and tries his best to satisfy customers in anyway possible . I had factory issue with my 2020 CLA , and his team made sure I had loaner as long as I needed it and kept me up to date with repair progress . At the end he made sure I walked away happy. I would definitely recommend this dealership.

Whether you are buying a brand new luxury vehicle or a preowned vehicle, you’ll get treated like a VIP. They made the car buying experience memorable and special. No stressful number crunching or pressure, only great service from Walter and Jordan. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!!

The sale man explained to us everything we?re need to know.

I?m unable to sit in dealership due to pandemic. They picked up my car and returned it serviced. I was very pleased.

Always a pleasant dealing with all employees at Mercedes-Benz of North Orlando. I always deal with Carlton and he makes sure that I am totally satisfied. Very wonderful experience. Thank you.

Tom Welch is a great representative for your company. He is straight up, honest and hard working on behalf of the customer. Being a Service and Parts Manager for over 20 plus years I appreciate someone who honestly takes an interest in their customers...

10 Was ok. I do not agreed with some recommendations due to the fact that wasn't accurate.

Our Service Manger Richard Shattuck was Outstanding. Should be the employee of the month.

Great Service .. 👍🏻 to our service adviser Richard .

Best buying experience of my life. Fast and friendly staff.

Fantastic work from the service department,Thank you so much Tom !

Took a little longer than told, but received car in perfect condition!!

Service Dept was efficient and friendly. I purchased my vehicle from an out of state Mercedes dealership and Mercedes North Orlando treated me as I had bought the vehicle there. Quality job, vacuumed interior wish would have wiped down dash and other surfaces, def not a deal breaker! Thanks

My Metris has had constant issues from bad wheel sensors. Unfortunately, MercedsBenz has failed to redesign the sensors and they continue to fail. Furthermore, Mercedes has also not extended the warrantee on this part. So, we will be forced to part with this vehicle.

Great experience and easy transition. I had the amazing pleasure of having both Ryan and Carlton. They had patience and answered all my questions. Thank you for a wonderful experience at North Orlando

Rick Shadduck from the service department does an excellent job for Mercedes. He knows the customers and helps with proactively planning and preparing for any maintenance needs. He is an advocate for the customer and Mercedes. We are grateful that he is our service representative!

Carlton made the transition super easy. I told him what I was looking for and made it happen.

I gave all 5 stars due to I generally have a wonderful experience however I was disappointed with the length of time it took to replace a tire ! Two days and I needed something else looked at and I was told they did not have the time ! I was promised my car the end of the day I brought it in and was lead to believe the tire was done to find out it wasn?t plus they never got to the other issue. Courtney was terrific but the initial day my car was in service he was not working, I need help with an issue and it seems I can?t get anyone to assist!

Pleasant professional experience with courteous staff and very nice facilities.

Very friendly service! Staffs are very thoughtful and let me feel welcomed from the very beginning at the door. I was told it took 2.5 hours, but finished in 2 hours and they make sure there’s a quiet place for my work while I was waiting. Thank you!

Sales and Service Departments provided us Good Friendly Service.