Had a great experience, Ryan was great, very good service. If it was not for Ryan we would not buy a car from here and drive all the way to Sanford.

I brought my car for service for Auxiliary battery malfunction. They schedule me and when I get to the dealer I told them the error was gone. And they told me that they wont be able to check the car until the error comes back on. They should have told me that prior to setting up my appointment and wasted my time going there. Not even a complimentary car wash was offered to me. Now, I'm having a second thought of getting my service done there again.

I came into the shop very little notice with a flat tire and was taken care of right away. Thank God the no flat tire was available so the dealership went straight to getting the tire replace. I am very grateful to the staff who helped me out and am truly thankful for such great work done and quick at that.

Had a great experience with my recent 40K maintenance service. The service, which included an idling problem, was taken care of over a two day period. The assistant service manager, Richard (Rick) Shattuck, answered all my questions, provided a loaner for the two day scheduled work, and was super friendly, informative and professional. A much better experience than I had at my 30K service with a former service manager. Hopefully Rick will still be there for my 50K service as he was excellent to work with during the whole time.

Very nice people

Excellent customer service

Incompetent service technicians.They overfilled my cars motor oil.went back twice for the same problem (AC)

As always Sharif gave us great service and up straight pricing ! We love our new GLC and this is our fourth car we have bought from him and this dealership!

Jennifer was so kind and helpful with the cost of service on my vehicle.

I have a G wagon that was just out of warranty. I had an initial problem that my service representative Brittney was able to have repaired under a courtesy warranty. Then I had an unexpected problem with the power steering system. Again, Brittney’s help was priceless in helping me navigate thru the process of having this major repair done. She was my advocate and for that I was very grateful. In addition, the end result of the repairs by the service department was excellent.

Very friendly nice people

I am an out of state buyer and chose to purchase from this dealership because they have a CLS with the upgraded leather option, which is rare to find on the CLS. The purchase process was swift and professional, until I bought the car. In the days leading up to my purchase, my salesman would call me at the beginning of the day to follow up with loan documents and status. Although, after all the paperwork had been filled out and the dealership was no longer concerned with SELLING the car because I had already PURCHASED it, the salesman would no longer show interest in speaking with me and would return my phone calls a day or two later (on several occasions). As a result, I received my car 15 days after I purchased it, when it shouldn't have taken more than 10 days at most. Had that been the only issue, I wouldn't be writing this review. One of the main issues in this purchase of mine is that the car I purchased is a Certified Pre-Owned vehicle. When you purchase a CPO vehicle from the dealership, you would think you are going to receive a car that is in very good condition, not brand new but just very good condition. The car might have a scratch or two, light wear on the seats, maybe a ding on a door at most, etc. This was not the case with my Certified Pre-Owned Mercedes CLS400. I personally don't mind if a car has had repaired damages, as long as the damages were repaired professionally and cannot be spotted by an amateur, such as myself. I am not sure who is conducting the "Rigorous Vehicle Inspection Process" at Mercedes Benz of North Orland, but whoever is completing these inspections and concluding that these vehicles are eligible for CPO status should be retrained. My CLS has been repainted in several locations, these locations include: Rear Bumper Cover, Front Bumper Cover, Driver's side Fender, and Driver's Side-Skirt. Furthermore, I have paint overspray on my Driver's side Headlight, it seems as if it wasn't masked off well and the white paint has sprayed onto some very visible parts of the headlight housing that is black. This overspray measures about 3 inches long and very striking to the eye. The front Bumper Cover of my car is completely smashed up on the bottom Driver's side and it is being held together with two Zip-Ties. The Driver's side Fender paint is heavily Orange-Peeled, meaning that it was not painting properly or sanded to a high gloss finish like the rest of the car. Furthermore, the paint on the Fender doesn't match the car's Designo Diamond White paint. The rear bumper has two separate locations at which the paint is dripping, so my rear bumper has dried paint drips. Had these paint jobs and repairs been completing professionally, I wouldn't have minded at all. Accidents or damages can happen and it is my belief that as long as they have been repaired properly, I don't care! However, my car was repaired far below the standards and somehow managed to pass this dealerships "Rigorous" inspection process. The second big issue with my purchase from this dealership is their tardiness in forwarding paperwork to my local DMV for processing. They did not send the Title/Tag paperwork to my DMV until I called them wondering why I have not received ANYTHING from my DMV. Upon contacting Mercedes Benz of North Orland, my DMV finally received the paperwork for the registration of my car 5 MONTHS AFTER I PURCHASED THE CAR. Meaning that I had been driving the car unregistered in the state of California for 5 months as a result of this dealerships carelessness. Now that the fees were late too, there was a several hundred dollar late-fee, which the dealership has been unwilling to acknowledge and accept. I have contacted the dealership on several occasions and they claim that the entire fee is the remainder tax I have to pay but it is not. Several associates have taken messages from me, spoken with me, and promised to have their "Tag Lady" call me back but no follow-ups have ever been made. The manager, Walter Grundorf is always unavailable as well.

Salesman Eddy was awesome and super helpful but the finance manager was a little pushy and was trying to rush the process to the point that he was messing up information on the documents and still requesting that I sign them anyways and he will fix it later...Not sure if this is standard procedure but I am use to signing documents that are already correct and do not need any correction. Other then that, my experience was great.

My personal service rep, Jennifer was outstanding and went above and beyond to make my experience exemplary. She made lemonade out of my lemons. Scale of 1-10, she gets an 11.

My experience was the worst I was warned about getting work done at Mercedes on 6/26/2019 I called and asked for the service department in regards to getting a quote on a damaged valve stem on my tire the damage is pretty minor so I took a chance I was told to bring in the tire to be inspected to find out if it would be a easy fix or if replacement was needed I walked in the service department and explained my situation the service advisor recommended that I let the mechanics look at the tire and and then tell me what the problem was and a quote I was late for work and had already changed out the bad tire and was using the spare donut I was clear that I wanted to know the price before any work was done the service advisor gave me prices including labor that was surprisingly under 60.00 dollars I then gave my number and said to call me when the mechanics find out something ...after an hour or so I received a txt saying the valve stem had been replaced with out my permission and not only that the price was 4 times what we talked about .. I respectfully decline and said I will just pay what’s needed for the time it took them to look at my tire ... I was then told the parts are only one time use and I would have to pay for parts and labor that I didn’t authorize I was shocked because I couldn’t believe the level of deception they where holding my entire wheel for ransom I even asked for the number to there corporate office and was given a fake number.. I never expected this from Mercedes it is now the next day and they still have my rim and tire that is AMG and worth over 700.00 dollars And I have reported them to the better business bureau now I am forced to go to the court house and take legal action I have to rid on a spare donut to get to work because of the lies of a deceitful Service department I will never buy another Mercedes Benz if this is the treatment you get from a so called respectful dealership please be careful if you visit this location they are crooks and can’t be trusted

This was the easiest car buying experience. My salesman (Ryan) asked me exactly what I wanted and helped me choose the perfect car for me. The entire process was pleasant.

Great experience. Ryan & Tony were very helpful and patient in helping figure out what was best for me. Customer service and overall vibe at the dealership was extremely refreshing.

Excellent service manager. Full transparancy on repair costs.

Our service rep was excellent. He took time to explain in detail the repairs and recall work. He checked to see that our parts were under warranty. Mercedes of North Orlando/Sanford is a great dealership for service. If you have an RV with a Mercedes Sprinter Diesel, we recommend this dealership.

Leasing my Mercedes-Benz from Mercedes-Benz of North Orlando was relatively quick and very easy. The sales person (John McClung) was patient and willing to answer all my questions. All employees that I dealt with during this lease agreement were professional and easy o work with.

I have been more than satisfied with Mercedes of North Orlando from day one. Each person I’ve had contact with has been friendly professional and knowledgeable and very willing to help me have a great experience. To name a few Jordan Connor in sales went way overboard to get me the car I wanted from a sister dealership after hours. Demaris from service scheduling worked me in with short notice (I live in Alabama and was back in Orlando on short trip) for my first service Appointment at which Jennifer took me under her wing and helped me know exactly what they would be doing. Then called me at the very time she said they would be finished. I felt like a rock star! Thank you!

Excellent service, and very friendly.

Have dealt with them several times and would recommend another dealer if you need parts.

A nightmare of a service experience, worse ever.

I bought a 2007 Mercedes S550 about 8 weeks ago from Chris Mulder a sales associate from Mercedes of north Orlando. and on paper the car was amazing low miles for the year (91,000) and it was well maintained from a service aspect,the interior and exterior was in amazing shape and on the surface was worth the $13,497 that i paid. in full i might add. 4,000 miles later my car no longer works and to top it off i did a diagnostic on the car and i was presented with a repair bill of $15,668.27 to repair my vehicle. that's over $2000.00 more then i originally paid for the car. This car should have went to the auction instead of the car lot. on the website auto nation boast about a 125 point inspection and how comfortable and at ease the consumer should be buying a car from this organization. THIS IS NOT TRUE, IT IS AS FAR FROM THE TRUTH AS YOU CAN GET .if you purchase a car that is not a certified pre-owned there is only a 50 point inspection done. up until now i still don't know WHAT 50 POINTS THERE INSPECTING.I asked the general manager and he did'nt know, nor was i presented me with such inspection. I offered a resolution for the matter: (1) I trade the car in back to the dealership and offered to buy another car and forget about all the inconvenience that i was caused and continue being a valued customer. I was at a understanding that i used the car for 2 months and i was set to lose a little value from the car being that i added 4000 or so miles on the car. also i was expecting auto nation and Mercedes Benz of north Orlando to take a stand an show there moral turpitude by standing behind there product. which was not inspected as it should have been, because there is no reason someone buys a car and 2 months and only 4k miles later has to be subjected to 15k worth of repairs. repairs(motor mounts shot, flex disk front and back were cracked,front struts both sides= $5500.00 and the best part a new transmission and torque converter= $10,000).after a while I received my trade in value and i was offered $5,000.00 for my 2007 Mercedes Benz S550 with 95k miles . That means that i will lose $8,497 because of auto nations lack of providing a quality product.Auto nation has falsely provided assurance to customers with this whole your car was inspected by professionals assurance. WHAT I FIND AMAZING IS THAT AUTO NATION AND MERCEDES BENZ OF NORTH ORLANDO IS NOT WILLING TO TAKE RESPONSIBILITY FOR SELLING A BAD PRODUCT. A COMPANY WORTH WELL INTO THE BILLIONS. BUT THEY HAVE NO PROBLEM TAKING $8497.00 FROM ME AND MY FAMILY'S POCKET. IT IS NOT ONLY MY OPINION, BUT THOSE WHO SERVICE THE VEHICLES AND WORK AT THE DEALERSHIP THAT THIS CAR WAS NOT FIT TO BE SOLD TO THE PUBLIC WITH ALL THE ISSUES THAT IT HAS. MY ADVICE IS TO NOT CHOOSE AUTO NATION AND MERCEDES BENZ OF NORTH ORLANDO FOR YOUR NEXT CAR PURCHASE IF YOU LIKE SLEEPING AT NIGHT. BEST WISHES ON YOUR NEXT AUTOMOBILE PURCHASE. Concerned for the community.

Was a Great experience...Jordan my sales associate was immensely helpful and knowledgeable about my new purchase of my SLK250. I Love It.....my previous SLK350 I miss...but am immensely happy with my new vehicle that Jordan helped me drive away with. Great Job Jordan...!! Mr. Holt was absolutely outstanding as well. I would be remise if I did not mention the "money guy"....Great Job By All....

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

It's ok except for the high hourly rates and the new Democrat haletosis laden car cleaning guy. He likes to engage into racist political diatribe. No thanks.

We just bought a used vehicle from this branch, we worked with Sayed, he was wonderful to work with and was so kind and went the extra mile for us.

Fantastic service!!! The staff I've interacted with...Kayla and Charles were compassionate and understanding and I felt went out of their way to help with a resolution to an ongoing situation. I believe I have finally found a dealership that can work on my Mercedes Sprinter and keep me on the road safely. Thank you!!!

Excellent service. I was in for an airbag recall and the work was finished almost before I had time to finish my coffee. Good job!

Excellent visit to service, They took great care of my car and were very professional though out the process. I highly recommend Mercedes of North Orlando.

Outstanding service. I have dealt with many Mercedes dealerships. Mercedes Benz of North Orlando is one of the best.

we went great!!

Excellent service! This was my first time at Mercedes Benz of North Orlando and I couldn't be more pleased.

The customer service is friendly and efficient; I was able to schedule the check up for my vehicle and use the loaner for the day. I was not late for work. A+ 5 ⭐️ !!

I required Recall Warranty work on my Mercedes 3500 Sprinter RV and I had to wait for the work to be completed. They were ready when I arrived and the work was completed on time. I'll definitely use them if further service is necessary.

My experience was beyond superb. My salesman Ryan was sure to expose me to every vehicle available and after my selection he was sure to educate me on every feature in my car. My finance manager Chaz was absolutely AWESOME, full of product knowledge. I am now a forever Mercedes Benz customer.

My buying and financing experience was pass superb at the North Orlando (Sanford) Dealership. I was very pleased. I?m now a loyal MB customer.

Great service. Quickly put me into the system as I had a breakdown and I'm not from the area. They quickly serviced and got me going to I could get home 250 miles away. They would have liked to hold the vehicle longer to diagnose further but understood my need to get home and accommodated me to do that.

Excellent service

Very Good

After several calls, I was able to schedule an appointment for a Recall on an Airbag. It was for the Drivers Side Airbag. I wrote to Mercedes and asked them if the Passenger Side could be replaced at the same time, and was told their was not a recall yet. I asked the Service Advisor when I went in for the Driver side replacement, and was told "there was not a recall - it might even be a different manufacturer." When I returned home, I checked our mail and there was a recall for the PASSENGER SIDE AIRBAG; it was dated in March. If you treat customers fairly, they will come back. I never plan to return to Mercedes Benz North.

Great service , Tom help me to resolve minor issues with my vehicle thanks you

Steering wheel adjustment and full service including oil change Rick was my advisor and he was GREAT to work with!!!!!!

Jordon Conner the sales man was very nice, worked with me and I feel like I got a good deal on the car I wanted. It was an exceptional process...Jordon showed me all the features of the CLS450C which I purchased...Love the car...

The buying experience was a total pleasure. No pressure! The staff was knowledgeable, patient and courteous. The facility and vehicles were immaculate. The management is apparently effective in all facets of the operation. We spoke with several members of the staff and they made us feel like part of the family. We would highly recommend Mercedes-Benz of North Orlando to our friends and family. Thank You RBD

My husband and I went to Mercedes-Benz North Orlando to look at a 2017 Acura MDX. We were immediately greeted by a kind receptionist and sales associate. We test drove. The car was in immaculate condition. The transaction was fairly simple, no gimmicks, no over-selling. Even the finance manager was professional and not pushy at all. I love love love my new car. Would definitely visit them again.

My husband and I are traveling from New York in our Mercedes Sprinter motorhome and our engine warning light came on saying excessive oil. We found this dealership near where we are vacationing and want to say “Thank you “to Peter and the service technician for helping us with our problem. They took it in right away and fixed the problem. Relieving a day full of stress on us. We would recommend them to everyone . Thank you again . Darl & Alice

Great, friendly service. Willing to explain everything to you.

Loves the experience! Charles Cullen is very professional and knowledgeable. Will come back again!

Walked in initially I was completely ignored, then a sales representative asked if I needed any assistance. I explained I was looking and she offered her assistance needed. I came back after viewing several vehicles. I went back to her and asked for assistance. She guided me to a desk to gather contact information. I explained I was interested in trading in my fully owned 2015 CLA 250 for a convertible E Class coupe. She showed me three cars within three minutes while still scanning the lot paying closer attention to the other customers. We can back into the showroom and service advisor can over to give her information about another customer interested in purchasing another car. She was not yet finished with me. I excused myself and will be going to another dealership that welcomes customers who car shop in sweats and ball cap 🧢; who appear to be financially unable to afford anything on the lot, but in reality nets over over 125k per year and 850 credit score! #ShoppingWhileAfricanAmerican #MercedesBenzofNorthOrlando #AvoidThem #NotWelcomeHere

I took my Thor Chateau there yesterday - for AN OIL CHANGE --- Peter McDonald was the Service Advisor -- he never explained anything -- told me I needed things I did not -- and when I asked how much all of this would cost -- he just kept typing on his computer --- and finally handed me three pages --- RECOMMENDED -- is NOT really --- NEEDED --- there is a difference. As a recently widowed woman --- I feel taken advantage of -- and I will NOT be returning or recommending this dealership for any type of service.

I took my Thor Chateau to this dealership -- Mercedes of North Orlando -- yesterday -- it barely had 5,000 miles on it -- all I wanted was an oil change -- it had been almost a year -- even though I only put less than 2,000 miles on it. Peter McDonald was the Service Advisor and was the WORST I have ever had to deal with. He explained NOTHING -- told me I needed unnecessary things -- charged $150 to 'top off' the DCL fluid but never told me he was charging or doing this -- I know how to add DCL fluid -- I monitor the level -- it was down ONE BAR!!! This man was like a dead fish -- no personality or compassion at all. I am recently widowed -- I feel totally taken advantage of by this dealership and I will NOT be returning or recommending it to anyone. There is a huge difference -- in RECOMMENDED versus NEEDED....

PLEASE BE AWARE!! These dealer pretended to charge me with $450 to a Diagnostic. For example, in Mercedes of Tampa they charge $169. When my sprinter had 10.000 miles they charged us $1000 just in labor for a B services part just $$150. What do do think? Stay away!

For a Diagnostic $450 Diagnostic at Mercedes Benz of Tampa= $169 For a regular service for a 10.000 miles sprinter $1.250. ($1’.000 just labor). Professional scammers. Be Aware!

Such a Awesome Experience from my salesman Fadi Hosen to the manager Kevin Keith Not to mention the commitment of the GM all are gentlemen who are eager to serve and ready to meet every expectation of Your Mercedes Benz Experience What a Joy to find a staff that was ready to Keep there WORD concerning their Automobiles God Bless Mercedes Benz North in Sanford in Jesus Name. Pastor Sam

My husband and I have nothing but rave reviews about how we were treated. The facility is very nice and the staff is pleasant. We really like our Mercedes mainly because it is such a smooth ride and we are confident that their service department is A-One.

Above and beyond expectations. Very polite and when they heard I had major surgery and was concerned about a four hour wait we were in and out in just over an hour. I was thrilled. Chairs were comfortable, coffee and tea wonderful and service great

Excellent Service and follow up. Richard Shattuck did an excellent job. My expectation level was met completely.

I had a very smooth experience with the dealership and service department. They did everything that was necessary and explained each step.

Everything was great dealing with Mercedes of North Orlando!

The entire staff at this Mercedes dealership was fantastic, especially Shariff! This is the 3rd car that my family and I have bought from him and the experience is always the same ; quick, responsive, professional, and pleasant . Due to some specific requirements while purchasing a work vehicle last year we were unable to use Shariff. Our experience at 3 other dealerships while trying to get what we needed was a TRAINWRECK to put in nicely even more so shining a light on how absolutely unparalleled the service is at Mercedes/Shariff. If I could I would give them 6 stars. Thank you again to Shariff, Chaz, and Elise for being nothing short of ROCK STARS!!!!

Great dealer with outstanding service department and customer service,

Charles was my service rep. when I came in for service for my 14 MRBZ. He was not only very informative about what I needed done, he was cordial and was down to earth....Definitely a difference from past experiences at this facility. Welcome Charles to the Orlando Sanford dealership...

Nice facility with people that it are comfortable with which to work.

They claim they are no haggle with their fair prices on their cars, which is debatable in and of itself, then they wanted to give me 10k less of what my vehicle was worth in trade in. Waste of my time, bad business, I rather spend and extra 15k some where else than give them my business

Working with David Z from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David Z and AutoNation in N. Orlando!

went to the Dealership to get new car. I drove from Jacksonville, FL to this Dealership and I have no regrets. My Salesperson (Briana Ojeda) is the best they come. She took real good care of me and find the exact car I wanted. Briana, thanks for being so polite and having a willingness to help me. YOU ROCK!!! If you come to this dealership, you won't go wrong if you request Briana. Again, thanks for making my day stress free. Chandra H.

Working with David from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David and AutoNation in N. Orlando!

Mercedes Benz of North Orlando holds the bar of excellence that other dealers should strive for. Their Service Department is superb. I want to thank my Service Advisor, Rick Shattuck for seriously going above and beyond with each appointment I have. I am quite serious when I say, 'He is the best Service Advisor I have ever had'. Mind you, I have had many new cars over the years and different makes. I'm 100% Mercedes now! Thanks MB of North Orlando! Thanks Rick!

I was on a trip with my Motorhome,a 2016 Winnabego View on a Mercedes Benz 3500 chassis,the MH only had 18000 miles on it and the coolant radiator fan developed a problem.I made it to MB of north Orlando and talked to there assistant service manager.They had a tech look at the fan and decided the fan was a defective part,that is what they told me. The assistant service manager said to go ahead and get it fixed,and then contact MB about a goodwiil adjustment.The cost was $760. I was misinformed,missled or lied to by the ASM,MB will not make any adjustments or refund after the repair it is up to the dealer to contact MB about a GOOD WILL repair. NOTHING BUT THE BEST FOR WHO?

Very professional and honest!

I wasted 3 hours of round trip to there and had the unpleasant experience with her unprofessional or untrue job. I found one good used cars online and contacted her to check the availability of that specific one in stock yesterday. And I visited there today because she said it is there. At first, she said "that car is not in this shop", then "which one are you talking about? You sent 5-6 cars" (I never asked about 5-6 cars, was only 1 specific one by email and text), then "Oh, we have that one here, let me get the key for test drive". One minute later, she came back and said, "It was sold this morning" . the story was changed several times... then we found another car with similar conditions and she gave me the price and I tried to make sure again with her. She checked the paper on the front window of the car and said the price twice. But after we came back to the office and filled out all forms, she brought all papers to me and showed the contract paper with the much higher price, saying the price she told me was a "mistake". I do not understand how come she did not tell the customers the truth as soon as "mistake" found and just made all paperworks and wanted me to sign on it. I am still not sure that was really coincidences of all happens (confusion of which car i was questioning, the car was sold this morning, did not know the right price, made all paperwork without telling the customers the price change) or her dishonesty. So, she ruined my long trip with expectation for a nice car and also ruined the reputation of Mercedes-Benz of North Orlando. I would not recommend Mercedes-Benz of North Orlando to my friends at all because of her unprofessional or/and dishonest work.

Several people were very helpful. I knew what I wanted so it made the process smooth. Everyone was very friendly. Brianna even helped with setting up my garage door opener.

What a great place to buy a car thank you Jordan

Carlos went out of his way to make sure that I did not have a long wait for my 2,000 mile check up. Much appreciated.

Great service

Very friendly and knowledgeable. Did what needed to be done and gave me a list of repairs that were not needed yet, but would need attention in the near future. This is a great planning tool. I never felt an pressure to do anything. I like that and will definitely by back.

Absolutely awful experience. Rude, don't know the basics of how to talk with customers. Bossy attitude. Wanted to give zero stars but Google Review has a minimum of 1. I liked a CPO car they showed in the computer and asked if they can have the car brought in to the showroom. They said it will be there is a day or 2. Did not receive any call on neither of the days. I call them end of 2nd day and they start asking questions like are you going to finance from us, and that you are aware of the price and it will not be negotiated. How am I supposed to decide on a car without even having a look and taking a test drive. I was then told you can drive any other newer models to try out. Like seriously how can I test drive on a newer model and judge on how a CPO car should be. They somehow then agreed to get the car tomorrow. I see the car liked it. Agreed to buy. Had to finance from credit union so I get that set. Called them around 2 PM after I received the money. Booked time with them in the evening so as to meet and get the car. The sales guy approaches and says I have some news. The car had some problem, so it is not CPO certified. I mean really, 10 mins from buying the car you say the car we spoke is not CPO certified. Are you kidding me dude!! Don't you know the product you are selling. 5 days back you say its CPO and now you say its not. The sales people here are a joke. I had to come down to the showroom and only then they told me. Not even on a call. I got the money financed, got the insurance started, paid for the insurance and when I asked what if the credit union and insurance charge me for cancellation will that be taken care by Mercedes, Sales man says I can't promise that, you have to talk to the general manager. Did not have the courtesy to accept their own mistake. Not a percent sympathy for the customer who faced the issue. Did not even look at me while talking. Kept talking with 10 other people in between. Don't reply by saying contact the General Manager for the issues faced. Have the courtesy to get my contact details from your system and give me a call if you really care about your customers.

Excellent service experience! My service advisor, Brittney Dufresne, was superb and made the whole visit seamless!!

Bad service

Took my car into Mercedes-Benz of North Orlando for a routine service and when I got it back I had a huge piece of my clear coat paint missing from my trunk. I’ve been calling and leaving messages with the service manager Charlie Miller for days and they’re completely ignoring me. Everyone beware! Do NOT take your car here!!!

Service here is a bit disorganized- I had to book three weeks out to get a loaner vehicle, only to be told upon arrival that they had no loaners to give me. Customer service is slipping- even on the sales side. There are definitely more competent dealers in the area.

made a convenient appointment, and was given all the info and expectations. Left my Sprinter/RV overnight and picked it up next day as promised.

People at this dealership are very helpful, honest and, diligent. They will for sure look for creative ways to accommodate their customers.

My Wife and I arrived at the location and was immediately disappointed. We walked into the lobby area and was completely ignored by 3 members of your staff. There was a young lady who walked out of an office immediately to our left and looked through us. There was 2 salesman standing next to the receptionist desk and did not offer a greeting either. At this point I'm saying to my wife they don't deserve our money and we should leave. My wife had her heart set on this particular BMW so we stayed. We stood at the front desk for approximately 3-5 minutes (seemed like an eternity) before Ryan I. came from the back and warmly greeted us. Ryan's demeanor and honesty kept the dealership in the running for our business. Ryan was extremely professional and made no excuses for his colleagues' actions. We saw the car, test drove it and decided to buy it. The next day my wife drove the BMW X5 off the lot. Please ma kes sure that Ryan I knows how much I appreciate his effort to make us feel comfortable. If not for Ryan we would have taken our business elsewhere. You'll really should train your staff to acknowledge customers as they enter the showroom. Their lack of acknowledgement made us feel as though they didn't think we would purchase anything so we weren't worth their time and effort. Let your staff know that a simple hello goes a long way towards making a person feel comfortable about spending their hard earned money at your business. My rating is based on our initial treatment before interacting with Ryan.

I have received exceptional service and professional attitude.

Thank you so much for the wonderful service we received at this dealership! We’re Canadians spending winters in Mt Dora Florida and it is so nice to know that when we have any problem large or small we can count on you to look after us. Rick looked after us and was just great! Thanks again! Janet

Professional service. Sayed and Walter are fantastic.

Looking for a new ride. Great customer service to be expected from a Mercedes Benz Dealership. Not pushy and very informative on each cars' capabilities

Excellent costumer service! I enjoyed the experience with the help of David Zechman, always followed up with me, available and guide me and my wife through the process! :)

Excellent service, Syed, our salesman did an excellent job.

Went to another dealer

I took my car into this Mercedes dealership to have some noises taken care of, and the sunglass holder needed to be replaced at 47,000 miles, which would be covered under warranty back in April.  They told me I have no issues with the car and that we just had to have things tightened up.  They mentioned, for the sunglass holder that they would have to order your part from Germany, and that it would take a few days and somebody would call me when the part was in.  I never recived a phone call about my part, however I did start hearing the same of the noises again.  So I took it back to them and told them all the issues,  they looked at my car again and now that the warranty is over, they told me my car is leaking tranmmission fluid and that noises is from the motor because it has too much oil in it. I got the oil levels checked elsewhere, and they said they look fine, and as for the sunglass holder they apparently had ordered the wrong part, and said they will have to order the right one and it will be in about 2-3 days.  So as I am leaving the dealership, I see on my dash a sign that says "improve headlight". They did check to see what was wrong, and the service writer comes back to me with a qoute to fix the light it will cost you anywhere from $800-$2500.  If the bulb went out I would understand and be fine with it, but how does the ballister just give out and they didn’t mention it to me before I left, especially since the sign wasn’t there when I dropped the car off?  I ended up fixing it myself for $40.  I just feel like I was pushed out the dealership until my warranty was over.  By the way,  its been 2 weeks and no phone call about my sunglass holder.  I have left voicemails and I have not received a reply.  Today was the first time I spoke to my service writer after almost 2 weeks.  He told me somebody from parts should have called you.  Nope, no call.  So he told me he would call me back.  I hope they call me back, but I'm not holding my breath.  I would never take my car into this Mercedes dealership or any Autonation dealerships again.

Bought a used car from this Mercedes-Benz North Orlando dealer. Was told there were 2 keys, when arrived home could only find 1 key. Called and left messages and emails for 2 weeks. (live 2 hours away) finally received a call back after my review on Google. Was told there was only 1 key and if I wanted a 2nd one I would have to call an Audi dealership and pay for one...….now that's INTEGRITY and CUSTOMER SERVICE.at its best. Will never go back there again.

Purchased a vehicle a couple weeks ago and never received the second key. I live 2 hours away, so have left numerous voicemails and emails with Briana my sales person and have yet to get a return call or email. Left 2 messages for the sales manager this week and still awaiting a return call. Looks like I am traveling Monday to get someone to answer me. I would recommend if you are buying a vehicle from them make sure you have everything you need before you leave. **Update** finally heard from sales lady who had a personal issue and understood her not responding until now. Does not excuse the sales manager at all. So contrary to what I was told and promised, there are not 2 keys for the vehicle and they will not be providing the second key as promised. If I want a second key I was told to go to an Audi dealership and pay to get one. Would not recommend going there, but if you do be careful. As you can read, their customer service sucks.

Very impressed by responsiveness of sales team. Worked hard to get my business and were fair in price for my trade as well as the price on the new car. New car had a small issue but warranty covers it. Would have been nice if it had been diagnosed and fixed before I took delivery.

Very happy and very helpful AND felicity very nice and clean staff very professional and they treat you like family

Very easy and hassle free. Our salesman Derek was outstanding

Excellent service. Repairs were done in a timely fashion. Pete was great to work with.

Great cars and friendly staff. Robert did a great job of helping me find the perfect car. Not pushy, very knowledgeable and friendly. Highly recommend him and this dealer.

Chris was a really nice salesguy. We travelled from a distance and he made sure that the car was clean and presentable when we got there. He was very informative in the process as well. Although we couldn't get to the numbers that we were looking on a partulicular used vehicle,their process was fair and really convinient. Would reccommend to buy from Chris!!!

best dealer in orlando

Brought my car in for a new tire, and entire process was botched and inconvenient. I left three voice mails, no one called me back. No courtesy was extended, and manager didn't reach out to me. Huge fail.

I had made an appointment for a B service by phone. Receptionalist promptly made an appointment with Scott Somerhalder, my advisor. I had gotten a follow up email about my appointment. Mr. Somerhalder contacted me to let me know the amount of wait time. When I came in for the service, I was immediately cared for and was treated with utmost respect. My wait time was less than anticipated and I was very much contented with my visit. Sincerely, Joe Napolitano

Great service. Had problems with our Sprinter Mercedes motorhome while traveling. They got us in immediately, diagnosed problem ordered parts and repaired in 2 days. They gave us a loaner vehicle so that we had transportation to a motel. Would highly recommend.

Great customer service.

First and foremost, the level of sincere customer service and professionalism at this dealership is unparalleled. My in-laws were in the market for a new vehicle and they seriously started their search two-weeks ago. They arrived at dealership 10 mins before closing on a Sunday afternoon and the Sales Consultant - Ryan Isbaih still provided them with the most amazing customer service. He got vehicles from the lot for them to test drive and was so patient even though we were well past the closing hour. After that interaction, he was able to send us vehicle searches based on their criteria and had them at the dealership for the second time they came in to test drive. They finally purchased a vehicle (5-hour process) in which Ryan had delivered to their home the Friday after. He's literally the best, just so genuine, professional and patient. Thank you again!

I called ahead to make a service appointment and was told by the warranty manager, Brian, that my service would be covered under warranty. Brian gave me an authorization number to use when I came in for service. When I arrived my service adviser, Peter, told me it would be $400 just to diagnose the problem plus the cost of repair. I told him about my conversation with Brian and the authorization number. Peter told me they do not use authorization numbers and he had no idea what I was talking about. I asked that he talk to Brian. After a short time he told me they would diagnose at no charge and would discuss with me any fee for repair after the diagnosis. After about an hour and a half wait, my vehicle was brought out of the shop and parked on the side of the building. It took another half hour for Peter to get the paperwork so that I could finally leave. The repair was completed under warranty and Peter offered no apology for his mishandling of the situation or the long wait to get the paperwork so he could release my vehicle. I asked Peter if I could speak to Brian and was told he was to busy to talk to anyone.

Buying and financing process was very easy. Derek was very professional and deserves five stars. The reason why I am giving this dealership a two star cause of the lack of communication with management. After purchasing 2012 tsx, received an email from the general manager about my experience at the dealership and if I had any questions or concerns let him know. I mentioned the car was full of animal hair and immediately had to spend $475 for brake job. $275 for new rotors and brake pads and labor $200. I have not heard from them and it's been six days.

Best car buying experience! You have to come see Ryan. We got a great deal on the car and his customer service was amazing. Ryan was never ever pushy. He genuinely helped me pick a car of my dreams. I’m a really tough buyer who can be picky and unreasonable and he was just fine with that too 😂 he followed up with me a few days after and did everything he promised to do to help me set up online access days after I’ve already purchased. Chaz from finance was great as well. I never felt like I was being sold something. I would definitely recommend MB Sanford. Go see Ryan!!

Took two days for scheduled maintenance that should have been done same day. Screwed up scheduling of wheel repair despite me twice confirming the traveling tech was going to be there. Failed to repair leak in left rear tire.

Excellent service and buying experience! Chris was awesome!

I brought my 2016 G63 in for service. Service was good, fast, and friendly. I spoke to sales about trading in my G63 on a new G550. They low balled my trade in, I received substantially more money (10%) for it at a non AutoNation dealer and I love my new 2019 G550. It is unfortunate I could not buy it at this dealer which is much closer to my house, but frankly their trade in quote was completely insulting, and extremely greedy. Shop around!!

Good service and easy to work with salesmen... dont think cause they are a luxury car dealership, that all you will get is ignored. everyone treated the same.... thanks for getting the deal done Jordan

Worst customer service in central Florida ..Kevin the gm is a joke ..they have no respect for your time and money ..

Polite people

The team did a great job of getting us in the car we came to see without any hassle. Everyone was kind and gracious and we would recommend to anyone to give them a try. No pressure way to buy!

Lit

Terrible. I asked for a service A done on vehicle and got a lube and filter. I went back in to have them reset service light and they would not do it . I said I got a service A ( which is stated on my online appointment request). They said only lube and filter. Your service area is miss leading and will never return. No customer service skills at all.

My car was serviced in a timely fashion and completed on time.

Had a great experience with Ryan Isbaih, who was always welcoming during my numerous visits, due to my schedule, prior to my purchase. Never felt pressured or neglected, and I will be using them for my future purchases.

Had a great experience with Ryan Isbaih, who was always welcoming during my numerous visits due to my schedule prior to my purchase. Never felt pressured or neglected, and I will be using them for my future purchases.

Excellent service, and fair pricing! Brittney is awesome and everyone there treats you like family. Highly recommend.

Brought vehicle in for first-time visit. Impressed with customer service and cleanliness of facilities. Maintenance accomplished promptly and I appreciated Ben keeping me informed of the process.

They helped me when my car was breaking down. It was late in the day, but they accommodated me. Gave me a loaner car, and ease my mind. Had my car back the next day. Thank you

I got a nail in my tire the day that began one of the busiest times of my business for me, and it was going to take 3 days for a new tire to come in. I had to have a vehicle to use over the weekend and into the next week, but it was unsafe for me to drive my car with the nail in the tire. Even though it was a Saturday, with no notice, Ben DiGregorio found me a loaner car to use while the car was in the shop waiting for the tire to come in. To me, this went above and beyond, and I'm grateful and pleased to recommend Mercedes-Benz of North Orlando's service department!

Able to diagnose mechanical issues and repair same

Consistently get the best customer and car service at Mercedes Benz of North Orlando. Ben Digregorio always communicates with me with updates on status of my car being serviced.

Absolutely 100% professional The staff that I encountered made me feel so special, the care and attention they gave to my Mercedes was impressive They are my Mercedes dealer Period Thank you Ken Ostin Sr

Great place to get repairs done on your MB.

Great experience with sales consultant Ryan Isbaih and Financial Services Director Jeff Ballou.

Wonderful dealership to get repairs on you Mercedes Benz.

I rarely post reviews and don't really have time for this but I have to do it. I bought a '13 Audi S6 with 33k miles last December from MB N Orlando. Saw the ad on Autotrader and called on it. Intention was to get additional pics but it was at the S Orlando Audi dealer "getting checked over". I got a little excited and moved forward without the due diligence needed when dealing with used car salesmen. The CarFax verifies it was at that Audi dealer for "tire condition and pressure check". I live in Michigan and received the car from a auto hauler at 11pm in a snowstorm. I already purchased snow tires through my local Audi dealer and drove the car there the next morning to have them put on because the car came with summers. Never looked at the summers as they were bagged and stored in my garage. Come May I took them out to find that they didn't match and most were worn to the point of need for replacement. One new Firestone Firehawk and 3 worn Michelin Pilot Sports! At that point I had accepted that I received a car with a bubbling chrome grill which is $1500-2000 to replace (it doesn't just snap on and off of course). Those pics were conveniently absent from the Autotrader or their website pics. My Audi dealer also said the care needed a front brake job when I first got it ($1700). I didn't complain until I saw the tires. I imagine the original owner knew he was trading it in once the warranty was up and didn't want to replace the whole set so he/she through a cheapo on it. I call and the used car manager, Dan, said he would pay for half my new summer tires I needed ($500). He needed a receipt for the tires. Unfortunately I lost his email and called the wrong MB dealer in Orlando who led my to believe I was calling the right place. After a number of weeks and miscommunication which I have some blame for, I reached Dan. He said it had been 9 months (it was a little over 8) and he'd have to check with his manager. He went on vacation, then his boss was gone, blah blah blah. I verified this was how this was going to go and no response. I tried to settle this in what I though was a professional manner and now I'm sitting here wasting more of my time writing a review about typical, stereotypical used car salesman BS. There is NO WAY a dealer like MB should put a care like this out with these tires. Besides being bush league, it could destroy the AWD system. The decision to not replace brakes with pads in the 3-5mm range and neglect picas of body wear like the grill was very conscious and deliberate, but I guess they can always say "buyer beware".....but at a MB dealership? Really?

Service was great and everyone was friendly.

Excellent Customer Service!

Very easy process to buy, David Zechman is the best, very helpful, and very responsive,

Their service is terriblle....staff very unfriendly. Wanted to charge $100 to change a light bulb! Will never go to this store. I was able to get it serviced by another Mercedes dealer for $20.21? What is wrong with this picture.

Very friendly people and the transporter was super nice. Overall service was fast and easy!

Amazing people and service! True Mercedes Benz quality all around!

Top notch customer service and communication. I was immediately greeted then met with Carrie. She was a pleasure to work with and kept me informed. Well done.

Mercedes-Benz of North Orlando is a pleasure to visit. The staff is very professional and courteous; it's staff members like Carton Small who has such a great professional and courteous attitude each time you see him that keep customers coming back. Thank you staff of Mercedes-Benz for making my visit pleasurable. B. Brown

I had an on road serpentine belt blow-out and needed help. I called the nearest Mercedes service manager and received instructions to call the Mercedes emergency hotline for help. The agents took over and handeled it all. They called a wrecker, they sent a dispatch to the nearest Mercedes service department (which was the one I had first contacted). They arranged for my familie's transportation to the dealership. Once the wreaker with my wounded motorhome arrived, the service manager took charge and had the damage assessed. parts were ordered and an estimated time of completion was given. All work was accomplished satisfactorily and as speedily as possible. I was well pleased with how the whole stressful incident was managed and though it was expensive, it could have been a lot worse. Thanks for everything.

Brought vehicle in for oil change $292.00 a little steep, When I got home and looked at paper work it was documented that I had a torn ball joint, would have been nice if they told me that while I was at the shop and showed me the torn ball joint,

Nicest bunch of folks ever... Made me feel like family. I’m certain my experience was like everyone else’s. Will be back for all of my service work!!!

Great dealership! The owner is deeply committed to helping the Community

Great service department

No one came out to assist us for a long time. I asked questions of the sales person that he didn't know and made no attempt to find out. I asked him for a specific model, trim package, and color. He checked the computer and said there are only two in the country with that configuration, gave me a hard time about wanting such a specific type, and made no offer to find slightly different alternatives. He didn't seem interested in assisting us at all. I got so annoyed that we left.

Great Customer Service....

I recently had a warranty experience and Ben was a great asset within the Service Dept making sure I received the warranty as stated. Thank you Ben!

Fabulous staff. No pressure sales. Love MB of N Orlando! Chris is the best!

Great service. Very happy

I have purchased many MANY cars in my lifetime but I have never been treated as kindly and respectfully as I was at your dealership. People were helpful, but not pushy, they were attentive but not intrusive. It seems as though the people I met and worked with REALLY like their product and their jobs. I would recommend to anyone who is interested in a Mercedes, to visit this dealership. Thank you for the pleasant and peaceful experience. It was also comforting to me, to see so many familiar faces from Acura purchases in years past. Makes me trust you more.:-)

I have serviced with Mercedes Benz for over 4 yeas now, the staff are very professional and friendly, the service is always completed as promised and I expect I will continue to service my vehicle or any vehicle I own at this location.

Everything was good until they brought out my WASHED auto . Somebody needs to tell the car washer that washing a car includes cleaning the wheel rims —- they were black and filthy .

Place was very unprofessional and inconsiderate. My mother in law brought her car to be service for the 2nd time in one week. Service representatives was supposed to call her back with quote/ diagnostic and never did. She had to take an Uber home. They kept the car overnight and they text her to pick up car. No courtesy call. The whole experience was horrific

The service department was polite, communicated well, and successfully repaired a complicated issue with my S550.

This was my first visit at this location. They had to replace my airbag for a recall. Everyone was so nice. My husband and his boss went there a couple of months ago to buy some work vans and he said it was a great experience. Everyone was so helpful. Thank you.

Brittney was one of the best service managers I have had and I have been a Mercedes-Benz customer since 2001

My experience was as expected. I was greeted immediately on my arrival. The correct expectations were set my the service consultant. She was professional and very courteous.

I dealt with a sales rep by the name of Carlton from Mercedes Benz of North Orlando. He was very honest and transparent with his dealings. I would definitely recommend hom to a family or friend. Toby from the service was also amazing and helpful with the buying process.

Wonderful, Ivan and Peter were both professional and kind.

Mercedes-Benz of North Florida took care of the recall on my C250 in a timely manner. This dealership is always professional and courteous.

Syed Shariff and the incredible team at Mercedes-Benz of North Orlando are one of a kind. Besides being a beautiful location, everyone is extraordinarily helpful, never pressuring. Purchasing the car of my dreams was easy and they kept my best interest in mind the entire time. I truly appreciated the service, care and insights that they shared as I purchased my first Mercedes.

I have dealt with many dealers in my line of work this dealership with the help of Ben was from the best I have ever dealt with ! Thank you Ben !

Never a pause in their outstanding service

Ben is the Man! Excellent service always!

Excellent service! He came to the house and helped my mom program my car to open the garage. He was very patient and explained everything.

My buying experience with Mercedes of North Orlando was excellent. My salesman Ryan was very knowledgeable, congenial and helpful. He exceeded our expectations and made the buying experience very positive.

Me encanto el servicio la amabilidad de los empleados. Todo muy limpio. Y el servicio al cliente excelente.

My service experience at the dealership was fantastic! My service adviser Earl went above and beyond with accommodating my vehicle drop off and pickup on a Sunday when the service department was closed. The maintenance was corrected on the first visit and I was provided a future schedule of expected services and regular maintenance. I would also like to thank Aaron who has assisted me in the past with expert knowledge on service! I would always recommend making your appointment in advance and specify if you need a loaner car in advance.

Brought in my car and Benjamin quickly took care of me, looked into the history of my vehicle and explain how long it would take to do whatever maintenance was needed on the vehicle. I got a ride home and was contacted with what had to be done with the vehicle and when it would be completed. Wonderful customer service.

My sales representative Mr Syed & finance team always provide a superb service. I have purchased 3 cars from Mercedes-Benz of North Orlando and always get quality attention & service that meets my family needs.

Great service- had to have RV towed over weekend! Got right back to us Monday and fixed the problem!!

Best customer service ever. Thank you Ben for your professionalism, kindness and thoughtfulness.

Amazing. Just. Amazing.

Going there was an absolute joke and waste of my time. It baffles me that a Mercedes Benz service department treats a customer so poorly. I drove out to Sanford to have them quote me a rear windshield as well as some other warranty issues (minor). With every single thing they came back with “out of our control, not under warranty”. Mind you, this car is brand new and under FULL FACTORY WARRANTY. They even went so far to print out a sheet of parts that were supposedly ordered for the car by the mercedes dealership I bought it ar, mentioning that my car had damage and they probably repaired it (with so called none OEM bolts). Funny thing, this car was FACTORY OWNED BY MERCEDES, and when searching for the parts they came up as LICENSEPLATE FASTENERS. I understand that I did not buy the car from them, but to treat a customer so poorly and even go as far as trying to scare them, so you dont have to do any warranty repairs is ridiculous. Needless to say.. I WILL NEVER GO BACK TO THIS DEALERSHIP.

Mrs Carrie was very kind and polite She let me know the Mercedes have a recall for my car thing that I don’t know anything about it will be repair at the same time of service...

The best place to get your Mercedes! I specially got my Mercedes there, our CLA 250! The service was amazing Chris Mulder was the one talking care of us our sales person, he explained every detail of our car and all the cars details-and for being a first time Mercedes owner it was very helpful! I love this place all the workers there are very friendly and their managers, they made us feel very good! And I will definitely recommend this place to buy your Mercedes! You get a good Deal!

Excellent customer interaction, great vehicle service and very timely

Went in for scheduled service, on time, had loaner vehicle, service done before estimated finish time. Cleaned vehicle, no problems at all.

I just got off the phone with Kenny - the Service Manager. I am delighted to say that he was most informative in updating me as to Mercedes involvement on the diagnostics and repairs to my car. It is important to note that I bought my car from Autonation who I believe have a working relationship with Mercedes of sorts, I am delighted to see that Kenny is going the extra mile to earn my future service business. Well done Kenny!

Everyone is polite and professional. My gripes are good luck getting a loner car and the prices for service are over the top.

They treated me like Royalty. Purchased my car and I was out of their in no time. I recommend them.

Ben, in Service, was great!! Very outgoing!!

Sorry but i do have a complaint. I ask two different men to please check my aC on off button inside my car. They neither one did. So i left very unhappy. After spending over one thousand i certainly expected every detail to be taken care of. Gale

Excellent facilities and professional, courteous service. I wanted to switch dealership because of the bad experience last time I went to Maitland where I bought the car. They also have complimentary car wash but when the car came back it had not been washed as it was still dirty. Something about a shift change, etc.... So I figured if they can't get a car wash right do I really want to trust then to perform any other service?

I own a Sprinter and ford Transit fleet.We always take our vehicle to Mercedes Benz of Hoffman Estate for our sprinter for all service.We pay $160 including all tax and free DEF.Recently one of our van oil change due while in Orlando.we send the vehicle to Mercedes Benz of Northern Orlando for service.When we ask the service advisor about the cost of oil change i was shocked.Just for an oil change for a sprinter van they want to charge $470.This is a real ripoff of small and medium business.With the $470 i can do oil change for my ford transit van 12 times.each oil change cost only $38 including tire rotation.i believe their technicians went to medical school to become an MD and then trained to become a mechanic at Mercedes,so that's why they want to charge $470 for an oil change.i dont know what cause the increase in the price upto 270% for an oil change from chicago to orlando.This killing price will increase the cost of ownership and no one can't afford it any more and more peoples will switch to more affordable,less quality and less expensive ford transit vans.Hope mercedes benz usa will control these independent dealerships,other wise they will see a big decline in sprinter sale in usa. we recommend sprinter owners will take to independent ownership mechanical shop where you can supply oil and filter and let them to change the oil.

Had my vehicle in for two minor recall issues. Everyone was very polite and service oriented. Brittany, our service representative, was caring and efficient. My wife and I commented to each other on the way home how nice everything went. NO FUSS, NO MUSS!!!

clean,honest,good selection of cars. a ok in my books

This I where you want to do business! After searching for the Perfect Mercedes Benz for months, I called Mercedes Benz of North Orlando for help. They immediately responded with a vehicle that was Exactly what I wanted. Model,Year,Miles,Equipment, Color, every box checked. They transported the vehicle from another dealer for me to test drive it. No obligation or pressure, very easy process. Repeatedly told, don't worry if we don't have it we will get it, and they did. Not like the power tactics of other Dealers, and Great Location to do a proper test drive of 10 miles. Took all the time I needed, answered Every question. Bought it on the spot! A Beautiful 2016 Mercedes GLE 400 with Super Low miles. The Exact car I would have ordered New. Walter the General Manager, Darren Internet Manager, and David Z. My salesman worked as a cohesive Team to make this process enjoyable. Along with Service Manager Alan who is So knowledgeable it's unreal. Walter the G.M. Whom I've bought cars from for over 10years heads up a Dream Team. If your looking for a vehicle, stop in... Ask for any of the people I have mentioned and I'm sure you will be pleased. Car Buying Can be Fun Again! Thanks to Mercedes Benz of North Orlando👍

This Dealership is like car buying should be-used to be. Knowledgeable staff, room to test drive properly, and detail oriented. Service in Every aspect of their dealership is To Notch. No pressure, just attentive to your needs, willing to go the extra mile, clear and up front about Everything. This is where to go to find the Perfect Vehicle!

Excellent Service. Much faster than expected and did an outstanding job. Would highly recommend them.

Excellent as always!

The best car buying experience of my life.

The buying process was quick and painless and the staff was extremely kind and helpful. I'll never buy a car with anyone other than AutoNation.

Ben has excellent customer service skills. However, I have tire protection and made an appointment because my driver’s side tire keeps losing air. After an hour and a half, I was told nothing was wrong with my tire. I’m still having the same issue and due to my profession and traveling schedule have not been able to go back in. I made the appointment because of my difficult schedule and there was no resolution, so it’s a bit frustrating to have to find time to go back.

Customer service was great in admission , they provided me with ride home not to wait in lobby When my Metris was finished on 30000 miles service , wehicle was dirty inside , floor mats showed lives , and vehicle did not get washed which is part included in any dealership around Last but not least I could save myself 377$ if I have chosen different dealrship around 120 miles round trip from my home This is overpriced service big time , so next time , sorry I will drive to the east coast and get it done.

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Ask for Ryan. Good guy.

I wasn't aware that the recalls where being performed on the car until I got there. I had my two year old with me and I made the person aware of that when making my appointment. I was told that it would take an hour or so to service my car. I was there from 10:30 to 1400 hrs(not fun with a toddler and no play room ). This was my first time here I wasn't shown where any condiments or anything where. The cashier and the parts lady was very nice they played with my son and offered candy. When I finally was taken back to see what was wrong with my car the lady looked at me and said this is going to be very expensive as if I don't have money or access to money. When I asked what caused the problem the lady just said I don't know the tech didn't tell me and she never offered to ask. I was appalled as I have never been treated like this before and expedited a lot more from Mercedes. Here's the best part the payment processor wasn't working so I had to write down my information so they could bill me later. I got a call from a man that evening he said you give us the wrong information your payment isn't going through. I am in customer service I would had asked if I could verify info not tell someone they give me wrong information I simply replied my card is frozen allow me to unfreeze it for you from his tone I could tell he didn't believe me he said hold on stay on the line while I try again a few seconds later said oh it worked surprised. I actually have a brother that is well off and I could have got the car fix but I will be going this weekend to get a new car I will NEVER BUY A Mercedes again do to this. Today is April 3 2018 Tuesday I called the number on Friday was told the manager wasn't in the office and my name and number would be given so I could get a call back. I called Friday at 9:00 AM well no call was made back to me. If you'd like to get my information I'm sure you have it in your system and your welcome to call. FYI I AM HAPPY WITH MY NEW CAR l.p.9p0lo April 04 2018 Thank you for the follow up call today your apology was very sincere and I just want to say I don't feel like this was intentional but a learning lesson hopefully this will help someone else going forward.

Too far for me to drive for regular service as I have a competent shop locally that meets my needs. That being said, when I do bring my car here on the rare occasions for warranty work they are always able to address whatever problem exists. Typical of a Mercedes dealership, their rates are high if you’re paying out of your pocket but they are very thorough and seem competent. Always treated well here as a customer and their waiting area is clean and comfortable.

My car was stolen and although there was no damage to the outside of the vehicle, the inside electronics were gone. I didn’t know what to do. I called the nearest Mercedes dealer and hoped for a miracle. Well, I got one! They dealt with the adjuster, my claim rep and my insurance agent. I hold Mercedes to a high standard and they went above and beyond. Thank you Brittney DuFresne!!!

I love my new van so far and everyone has been pleasant and helpful. I am having a problem because I believe I have been double billed for doc stamps and other fees and I do not have a copy of the price sheet that the salesman gave me originally. The salesman said the total with all fees and taxes would be $31000.00 plus and the finance manager said the extra warranty and protection would be $7000.00 plus for a total of $38000 plus. Upon going over the papers when I got home I found that I was paying over $40000.00 and there’s nothing I can do or say because I don’t have a copy of the original price sheet . Not real happy about all this and would not feel good about recommending this dealership without some strong warnings. After sitting down with Jeff Ballou and having him go over all the paperwork I have accepted the fact that there was a giant misunderstanding on my part. I now have a copy of all paperwork and understand how the bottom line was reached. Love my van more every day and the people at Mercedes Benz of North Orlando have been more than gracious and understanding. A great place to do business.

This note to express our gratitude for your excellent attentions and assistance provided to buy this car. Your customer service is of top quality. Nice people in Mercedes-Benz of North Orlando. Our shopping experience has been 5-Stars, simply the best.

I had a warm and pleasant experience at Mercedes-Benz of North Orlando...Mr Kenny a.k.a., Bossman and his supporting staff from the Service Department was courteous and delivered excellent customer service... I was treated like family at my previous visit. Bossman the Service Manager is very knowledge and has the skillset of a master Technican....He is an invaluable asset to the service department and the organization.

This is the perfect place to shop for a vehicle. Don't just search the internet, go there in person. I had chosen a particular vehicle online, but when I actually got into it, it just wasn't me. My Sales Consultant, Ryan, was an absolute charm! While I was thinking there was nothing else I would like, Ryan asked me a few questions, told me about a model I did not imagine I would like, let me test drive it then helped me select options, made comparisons to others available, stayed within my budget and I could not have asked for a more perfect sales consultant. There is a large selection available here and the car I chose, actually came the next day from a different dealer. And can you imagine, that if I don't like it, that I have 5 days and 250 miles to return it? Who could ask for more? Excellent dealership, no hassles, absolutely no pressure (unlike most dealerships), highly professional in every manner. I definitely rate this 5 Plus stars. Thank you, Mercedes-Benz of North Orlando!

Great Coffee

I only dropped off a vehicle there for a customer

I wish I could give them a "0" - the absolutely worst service department I have ever had the misfortune to have to deal with...attitude horrible of service manager and the people that answer the phone are very rude. I called, two other friends called and a manager of another Mercedes dealership and too bad we can't take your call - call back attitude. I would recommend driving south to Mercedes dealer on Millenia in Orlando. They not only fixed my brand new car but went to this dealership picked it and then returned it to me. This North agency needs not only an attitude adjustment but people skills - makes me wonder if their skills to fix a car are also in need of training.

Wonderful service very warm and welcoming. Unfortunately I feel this wheel sensor problem is a intrinsic weakness of the Mercedes Sprinter as it recurred after 150miles of driving. I am now going back for a second try at definitive repair in the am(3/16/18) a 140 mile round trip from where e are camping.

Excellent Customer Service

My experience has been great so far. Great car even though the dealership is far from me, but it was excellent.

Excellent all the way through the process. Ryan and David walked us thru the details so graciously . Thank you everyone. We'll definitely tell our friends.

AMAZING VEHICLE FOR AMAZING DEALS N FRIENDLY MANAGEMENT TEAM!

I found myself in Orlando with a "check engine" light on and a limited amount of down time available in my vacation schedule without use of my Mercedes /Winnebago Sprinter RV. Neither of the two closest Mercedes in Orlando could work on my vehicle so I had to drive about an hour north to Sanford. Though they were filled with other appointments, they took my vehicle and made all the repair necessary PLUS a complete oil change and new filters. Everyone was quite pleasant and noone complained because I had two dogs with me while I waited for my Sprinter. My only complaint is that they are not in Virginia to continue to service my vehicle! HGHLY recommend!

Great service but extremely expensive.

These guys are the best, had a great experience dealing with this dealership.. I would definitely recommend buying from them.

Thirty minutes to replace a recalled airbag. Clean dealership with nice waiting area. Service people were quick and efficient.

Your hourly labor rates are MUCH to high. You need to find another way to spread your overhead costs across different revenue streams.

Great job servicing my CLS

We have the best customer service.

Helpful staff. Got a better price for buying my lease than at MB of South Orlando. Very pleased

Excellent customer service ! Recall service was done in timely manner! Courteous staff!

Great had no appointment and was taken care of ASAP

Courteous and accurate service!

Excellent Dealership. Service was thorough and I was kept informed on the progress of repairs.

I had scheduled a recall air bag repair for which the dealer had confirmed at time of appointment they had the proper parts for my vehicle. After a short wait in the lounge I was informed they did not have the parts for my vehicle. They had service this vehicle before and knew the VIN. This should have told them the proper parts needed. This was my third disappointing service experience at this dealer.

Clean, and friendly

When we went to MB, we were immediately greeted by the receptionist at the front, and promptly met with a rep who would help us with our search. Oren was our sales rep and he was phenomenal! He was prompt but not overbearing, understood our needs exactly, and gave us the best possible deal. All the while, he was not just professional to work with, but a pleasure. Just based on our experience with Oren, we would definitely work with MB North Orlando when we're done with our current lease with them.

We went to Mercedes-Benz of North Orlando to learn more about the Sprinter Vans and see if the Sprinter would be a good fit for our business. We had the good fortune to meet Oren Mishael the day we arrived and he made us feel very comfortable and was helpful with our many questions. He also consulted with Syed who is very knowledgeable with the Sprinter Vans to ensure we had the best fit for our unique business needs. Thank you Oren and Syed for all of your hard work finding the Sprinter Van we needed. We are very happy with our purchase and definitely recommend the team at Mercedes-Benz of North Orlando.

Great experience with Jesse. Will make my next purchase with dealership.

Had a really wonderful experience here at this dealership. Very friendly and customer oriented. Three cheers to Mr.Oren Mischael who guided me through the various options available and helped me choose the right one. I would recommend this dealership without any second thought to people in my circle.

I only had about an hour to work out my deal, do the paperwork and drive back down to Miami from Orlando. Nick was working with me via text and phone for a couple of days and showed me how to reserve the car for 48 hours. Everything went as planned. The car was there, new as described, the deal was what we had agreed on and they got me a better deal than my own credit union for the finance. Fastest, best car purchase ever...and I do about 2 of these per year! Just wish I had a better value on my trade-in. But this was partially offset for a good price on the M3. Thank you all for the great and fast service.

We went there to give service to our car. Our experience in this place was great. Hector has a very nice customer service and answered all the questions we had in a very professional manner. Though, we would like to recommend you to give Hector an office, with chairs for the customers, since his desk was in the hall, so he can serve the customers more properly. Thank you for your super good service. Keep it like that!! Blessings <><

Outstanding service!

Was getting conflicting computer messages about rear brake lights and left rear turning light. The dealer found no real problem and reset the computer. This seems to have fixed the problem. Also had an oil and filter change.

Great experience with salesman Syed Shariff. He was very knowledgeable and attentive.

Thank you..............................................................

Service was good but I was surprised by paying almost $1000 for a 20k miles check up and oil change. When look at he bill I noticed around $ 700 was charged for labor... how in the world an oil changed labor worth $700. Also They promised me free car wash when I bough the car and Every time I take my car there for a “free” car wash I end up doing it mayself at home the same day... I actually stop bringing my car for the car wash is not worthy to me. I feel like I got a lexury car with A under standard service.

Good service, fair price

Oren was very helpful from the very beginning of my car purchase. He promptly responded to all of my emails and was easy to get a hold of on the phone. All in all a good car buying experience.

Me and my husband just purchased a new vehicle through internet sales manager Jessie Gilbert he made it one of the easiest no pressure sales from start to finish highly recommend Mercedes Benz of north Orlando.

Great first experience with Mercedes of North Orlando. Accommodating, friendly staff who go out of their way to help their customers. Always available to assist, even weeks later. Highly recommend them! Oren was extremely knowledgeable, thorough and a pleasure to work with. Thanks!

My experience buying a car at Mercedes-Benz of North Orlando could not have gone any more smoothly. I never felt rushed or pressured into making a decision, and in fact it was about a month between when I first came in for a test drive and when I finally was ready to buy. The specific combination of features I wanted was not common, so I ended up special ordering and waited 10 long weeks for my car to arrive from Germany. Our salesperson, Oren Mishael, was very patient and very prompt in answering my questions throughout the process, even responding to emails on his days off. I price shopped at other dealers but in the end, Oren's prompt attention and his friendly and professional attitude (including giving me straight information with no surprises) won me over. The fact that he matched a lower price I received elsewhere was the icing on the cake. I highly recommend Oren and MB of North Orlando!

Professional, courteous and a very nice experience.

Extraordinary service, no hassle

I bought many cars from different dealers, but I never had such a great experience when I spoke to Oren Mishael, he is a person that always answers phone calls and follows thru from the beginning of deal until you get your car out the door and make sure that you are 100% happy with your purchase. Without a question I will buy more vehicles from him. A sales person like him makes any dealership look fantastic. Don't you ever change.

Oren Mishael was an absolute delight to work with. Patient, friendly, and very helpful in helping me with my new Mercedes. I could not ask for better service! Thank you Oren.

I'm very disappointed with the quality of service after I purchased my used Infiniti, QX56 from this location. During my test drive the "service" light came on. Jessie, the salesman, immediately took the car to the service department to have it checked; while I discussed financing with the finance department. Upon the car return, the service light was some how turned off. I bought the car late that night and drove home; which is quite some distance from the dealership. The next morning, I started the car, and every service light came on. Obviously, the 125 point inspection certificate was not correct. The same day, I contacted Jessie about getting it serviced near my house. Later that week, I was sent to a Ford dealership (for an Infiniti) who is part of the autonation program. Unfortunately, Ford had no technicians that could service my car. I contacted Jessie again to find a solution. He supposedly was in contact with a warranty department, and I was told to leave Ford. Since then I've contacted Jessie back on many occasions, and spoke with the new car dealership manager (Alan) about the situation with no resolution. Its been two weeks later and I still haven't had any solution to my service light issues. I've had to reach out to them almost on a daily basis, with hardly any call back on the progress on how to resolve the issue. This is really sad, because I really thought I was purchasing my vehicle from a reputable car dealership. I do not recommend this car dealership.

I can't say enough about my recent experience at North Orlando Mercedes. After losing my husband 3 years ago, I was making my 1st decision all by myself in 3 years so I think I needed a little extra time and patience. My agents Nick and Jarred were great, couldn't ask for any better service or attention. They were always available for any questions but in the end stepped back and let me make up my mind. I love my car GLC, if anything makes you park far from mall entrance it's a new Mercedes. Thanks for everything.

I have visited the dealership several times over the past 10 years. As this is my 2nd MB purchase. Each time the staff has been very pleasant & attentive. The facility is clean and well maintained. And, the services that I have received on each visit has been exceptional.

I had great experience . My sales agent Syed Sharif was a wonderful person. Friendly honest with integrity and class

I bought a 2016 Mercedes and took it in to MB of North Orlando for an overall inspection. You can't go wrong with their service - both mechanical and personal. My advisor, Ben was especially helpful and courteous.

We had an overheat issue that required a tow. They got us quickly into the bay, diagnosed, repaired and on the road in a timely manner. Thanks to the Team for their service.

Excellent service Ryan did a wonderful job. Thank you Mercedes Benz.

Stress free smooth and fast experience. David and Elizabeth were a pleasure to work with!

Saleman was wonderful David...help me find car that I wanted..thank so much....

Great customer service. I loved the ability to connect with my sales person Via email and text prior to the transaction. That really facilitated a smooth process. Nick was awesome!

We gave a second chance to Mercedes Benz North Orlando. First time we were very disappointed with the buying process and the honesty of our sales guy. This time Mr. Zechman (E com manager) made our buying process transparent and a great experience. The financial manager was great, she explained every paper prior our signature.

The salesman was great and had us in and out in less than 2 hours.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

I called Contemporary for service on my Sprinter Motor Home and was connected to Auto Nation. The Service Advisors were professional, provided an appointment and followed up with Email confirmations and reminders. The problem was detected and arrangements were made to insure that the warranty paid for the repairs. A courtesy vehicle took me home, returning later to retrieve our repaired motor home. The service advisors were friendly and efficient. The one recommendation would be to install a motor home vehicle wash, as promised by the confirmation email!

Ryan at Autonation was very helpful and attentive in finding the right vehicle that met my needs. He helped to facilitate the financing and get me in and out on my schedule.

Very Friendly and efficient staff, they had my loaner car ready for me and i was in and out.

I was made to feel welcome when I entered the facility and was taken care of in a professional manner.

No Hassle, Salesman was very knowledgeable about the vehicle.

Incredible experience from sales to finance. Everyone there worked well together to assist. No one will accost you or pressure you here, but will be there as soon as you need them.

Wonderful experience! Great service rep. Fast service. Would highly recommend the dealership to everyone.

No problems. Work was done when promised. All my questions were answered.

I bought my 2015 C 300 in Atlanta and began bringing it to this location for service in July. Every time I visit, I am impressed with the friendly, efficient staff and the cleanliness of the facility.

Excellent experience again having my car serviced! Great job!

Great paring party before playing golf with the Qs

enjoyable and informative experience. Would highly recommend dealer to friend.

Salesman did not show flexibility in dealing. Salesman did not explain the difference between models

Mr. Mike is a great guy, excelent,careful,considerate, accountable. My last experience in MB north orlando is awesome.

Ben, was very helpful, excellent service.xxxxxxxxxxxxx

I recently brought my c230 sport in for a recall service and they did an excellent job with the customer on boarding process with next steps and what to expect. Everything was done on time and faster than I expected. They even did an inspection on my car battery and they gave me their honest opinion on it, to make sure I GET IT ADDRESSED SOON or it could cause further issues. I'm very happy with the service. I believe Mike was the service guy that worked with me!

Very easy, no stress, respectful approach to the car buying process. Jordan my rep is outstanding!

A totally seamless transaction from my first internet inquiry to the final paperwork. First contact with Oren on Sat. am and drove 200 miles on Sun. to complete the sale. MB gave me more money for my car than CarMax. Elizabeth completed all the sale paperwork with ease. My 2016 used car in perfect condition just like the transaction.

My first experience with these guys was all positive. Leased a new car in an hour. We will be coming back in 3 years for our next lease.

I have been a customer of Mercedes Benz of North Orlando since 2012, and I have had nothing but excellence of service and support from the entire staff. They are most excellent to deal with in all aspects...Whether service, support, finance, car wash, these people are a team and they care! If you need a local Mercedes dealer to call home, these are your guys! Ryan Allen

Took my wife car to the dealership, was kept informed of the process at all times. When we went to pick it up it was clean and the whole thing was a great experience. The service advisor Mike was excellent. Will recommend.

Excellent experience. Loved my sales representative, Nicholas Lang. He made the entire experience wonderful and easy.

First time visit to service department with 3500 Sprinter Chassis. Heather Olson was my service advisor and handles my issues very professionally. The service received and solution to my issue was carefully orchestrated by Heather and the mechanic Troy to provide a solution that worked quite well. In fact their solution gave me the opportunity to save several thousand dollars on the maintenance costs. Appreciation to all the service representatives for assisting in my vehicle service.

Taken very good care of...Mike Sanchez is excellent...

On our way north on the turnpike yesterday from south Florida, a couple of engine warning lights came on in our motor home built on a Mercedes 3500 Sprinter chassis. From about 30 mi. south of Orlando, we found a number, called, and Mary (I believe) answered for service and we told her of our dilemma. She said to bring it right in. When we got there about an hour later, Kenny, the service manager, said they would run some tests, and if they could, they would get us right back on the road. After diagnostics, he reported that they knew the problem, had the parts, and they could get us going in a couple of hours. And, by the way, we see that you have a recall on an airbag, would we like to have it replaced without taking any longer? We agreed that that would be great as long as it didn't delay us any further. He also offered to drive us out to lunch while we waited, and came by to keep us updated on their progress several times. And, sure enough, we were back on the road right away, and all is good. (Oh yes, the recall notice arrived in the mail today, so they even saved us a special trip to get that taken of.) Thanks for the great attention to detail & the fine service.

Jessie Gilbert, was so patient and helpful. Even with multiple customers and pouring rain he held his composure like a very professional. Thanks for your help Jessie. Enjoy your time off with family. Happy 4th!!

Great place great people can never go wrong here! Service wayyyy above average

Mercedes Sanford team has excellent customer service. I worked with Heather from scheduling through completion and she is very knowledge and professional. The automatic tilt controls for steering wheel had to be replaced. I had a Mercedes loaner and my car back at the end of day. The staff is very tentative to your needs and busy schedule and had me in and out within ten minutes each time. Great job!

Always friendly people in service department. I highly recommend Mercedes in Sanford Florida. Quality service.

Good service I am satisfied. I would recommend this dealership to others.

Just relocated to town and was looking for something used and on a budget, found what I was looking for at a price that fit! Thanks again

Car was finished being serviced earlier than expected. They had no problem setting up appt and having it finished by a certain time to accommodate? other appts I had.

The check in process took a long time and I had an appointment. First, I had to wait and during the check in, we were interrupted for a long conversation with a secretary. While car was being serviced (4 1/2 hours for a routine service), no one came to give updates or offer a ride to go someone else. Thank goodness the waiting room was comfortable.

Always a pleasant experience. Great waiting area or a ride to nearby places. Friendly and courteous staff.

INSPECTION WAS COMPLETED IN A TIMELY MANNER WITH UPDATES TO THE PROGRESS

Exceptional experience. Friendly. It was nice to get my car back cleaner then when I got there.

Had an amazing experience purchasing my Mercedes.. would absolutely go there again!!

I worked with Syed Shariff from early discussions, to special ordering, to the final delivery of the car which I received on 5/22/2017. Syed was always reachable, knowledgeable, professional and helpful during the entire process. I'd give him a 10 star rating for customer relations. I just arrived back in Michigan for the next 6 months and truly enjoyed the ride and love the GLC300. Very happy and pleased with the choice and performance and I'll be back to order the next lease from Syed...

Great experience and Oren is the best.

Superb location and great hosts. Our doctors from TheRevolutionMedical. com team looking forward to returning

Very pleasant experience. The salesperson, JordanConner, is a consummate professional. He was very helpful and patient,discussed several options with us, answered all our questions, worked to get us a fair deal.

I was greeted immediately upon arrival. Paul made sure I knew what work was needed to be done. He also set my expectations regarding cost and how long the work might take to complete.

Heather Olsen and the service staff at the dealer were very knowledgeable and kind to me. Heather saw to it that everything was done with high priority and in a quality manner. I appreciate this dealership very much!

I am extremely satisfied with Carlton. He made the buying process very easy. He was very attentive to exactly what I was looking for in a car. He made the deal happened. I would definitely recommend his service to a friend and family members.

Sales department is perfection, but service is not top quality. For as much I spent on both of my cars from this dealership I expected more. Not taking my cars to this location anymore.

The very best car buying experience. Me Syed was ver knowledgeable and friendly. He did a fantastic job explaining the leasing process and very courteous.

The service and management, attention to details is unparalleled.

excellent service although a little pricy.Overall they did a good job and when I got the car back it was all cleaned up.

Top Notch Experience. This was the easiest car buying experience I've had. Direct and non-aggressive communication. No hidden numbers or surprises. The car was in better condition than advertised. I was elated/surprised that they serviced the car very well (even putting new tires on) while delivering it to me fully detailed in and out. Jessie was outstanding and helpful throughout the whole process. I'd gladly drive the hour out of my way to deal with them again.

great service manager, HELPED WITH BRAKE PULSATION.

Not only they sell First Class autos, they do it with First Class persons!

Michael Wheeler should get the Service Advisor of the year award! He did a fantastic job of communicating with me and managing the situation with my car. Thank You VE

Had a horrible experience today! Had cash stolen from the center console of my car while it was being maintenanced, but that's not even the worst part! I waited for a phone call from the Service Director (Jason) for 5 hours...didn't get one so I went back in person. He says he did an investigation, didn't find out who stole the money, but would give me a check to reimburse me. He didn't say I am so sorry, this is not the kind of care you deserve as a Mercedes Benz customer, I apologize for this major inconvenience, let me at least fill up your car with gas for having to come back here...nothing! Instead he says that I can file a police report, IF I want. I say "that's it, that's all you can offer me?!" His reply "I can detail your car if you want." Not at all empathetic. While I'm waiting for the check to be printed, which is made out in the wrong name no less, I file a police report and wait to speak with the General Manager, Walter. He finally comes up to me and says "I guess you're waiting to talk to me?" Yeah, I guess so! He says "let me start out by saying that legally I don't have to give you your money back, I am not liable for anything left in the car. Why would you leave money in there anyway?" BECAUSE I DIDN'T FIND IT NECESSARY TO CARRY IT AROUND WITH ME FOR 2 HOURS WHILE MY CAR WAS WORKED ON AND I CERTAINLY NEVER IMAGINED IT WOULD BE STOLEN AT MERCEDES BENZ, OF ALL PLACES. Again, not one apology from him whatsoever. The whole time he's rolling his eyes as if this is a major waste of his time. He goes on to say that I shouldn't leave anything in my car, that I can't bring my car back there to be washed because he doesn't want to deal with this again (even though that's included in what I am paying for!), that I'll probably go on to find the money in the car later on...basically that he doesn't believe me and that he's doing me some big favor by giving me a check. He says his solution is to fire all 3 guys that were in my car today since nobody confessed, and that he's sure if someone stole the money they would have admitted to it so their "buddies" didn't get in trouble. I tell him that I don't think that's fair for the two innocent guys; his response: "well you don't get to tell me how to do my job." What a jerk! I reiterate that this all could have been solved if the Service Director havd some customer service skills and he says "what else do you want, this is a moot point!" At this point, still can't believe that I'm hearing. I tell him that if he had offered me gas or something from the get go, this would have been resolved. He says "so this is all about a tank of gas?" No, this is about your poor customer care. Meanwhile, there are signs surrounding me that say "World class cara deserve first class care." Oh, the irony! I will definitely not be back at this place ever again. Even though it's a bit of a drive for me, I'm sure the Mercedes dealership of South Orlando has some tact. So very disappointing!

Jack was as nice as they come and well versed in my problem. I appreciate good service. He is a great road side assistane person

Excellence!!! Great customer service , top of the line professionalism .

Nick was wonderful! No pressure and made sure I got what I wanted.

Walter, the dealership manager for Auto Nation's North Orlando Mercedes dealership, promised me he would "make it simple". I really wanted to do business with a local dealership whose leadership is involved in the communities of Heathrow, Lake Mary, and Sanford. I knew Walter from several local charitable events his dealership supported and events he hosted at the dealership. So I gave him a try. He didn't disappoint me! He gave me his undivided attention, and we never haggled. He gave me a fair price for the new GLE 350, and top dollar for my trade-in. The car was ready an hour or so later. Another impressive aspect of my buying experience was the team of people with whom he works. From the salesperson, Jessie, to the business manager, Sabastian, to the Internet guru, Jordan, to the customer relations director, Liz, all were consummately professional, yet downright neighborly. I'm so glad we have a first rate dealership in our back yard! Thanks, Walter, and thanks to all the team!!

brought right in for tire change without man appt. Thank you!

Great experience with Paul outstanding service and follow up

Syed Shariff is an excellent sales manager. His professionalism and customer service is outstanding. He took the time to respond to multiple e-mails and made the sale of my vehicle seamless. I definitely recommend anyone interested in purchasing a car, visit Mercedes-Benz of North Orlando and ask for Syed. The dealership is a smaller dealership compared other other Mercedes-Benz dealerships that I have visited, however, they treat you like family and take care of all your needs.

Overall excellent and professional experience; service representative Mike Wheeler is a pleasure to work with and does an excellent job

Good attention and service. They kept me informed.

When I went to pick my car up after service, I was very disappointed to find that there was a black residue from what I'm guessing to be from mechanical parts on the beige door interior, beige floor mat, and where someone reached to get the seatbelt. I was told that the car had been vacuumed, and unfortunately that doesn't seem to be the case. I have an older model, and left feeling like maybe because of that my car was treated with very little regard. It was my first time here and I will be looking to see if there's another Mercedes close by.

Raul Moreno - Thank you so much for helping me with purchase of my new car. It's exactly what I needed and wanted. It drives so nice and it's very comfortable! It's perfect. I'm definitely spoiled now! Thank you for sharing all your great ideas and advices with me! I LOVE my new car!

Excellent Service experience. Personalized. Great service. Problems and repair were solved as told. Complementary loaner car.

I had an unexpected flat tire, I left the car at the dealership the night before. I received a phone call immediately the next morning letting me know it was not a repair situation and I needed to call them to ok a new tire. Well I slept late and did not hear the message until late in the morning and I needed the car back for business by 1:00 which gave them no time to do the job BUT they did get it done for me, and came and picked me up all in time. Thanks!!

I brought my vehicle in due to a foul odor coming from the cabin filter. I have the prepaid maintenance plan and was under the impression that this would cover the cabin filter. I was told, they would not be able to change it until I hit 20k, otherwise I would have to pay for the filter. I thought that this was pretty ridiculous as I was approximately 1500 miles shy. I explained to the service associate that when I scheduled the appointment, they never informed me of this (Dealership is 40 miles from my house). I asked to speak to the manager and unfortunately he wasn't available on weekends so I figured I would just call on Monday. A few minutes later, the service associate agreed to change the cabin filter for free. I said "great" and thanked him. After about an hour or so I was on my way. I get a call 20 minutes later from the service associate asking me if I was still in the area? I asked him why? He said "WE FORGOT TO INSTALL THE CABIN FILTER".

Wonderful, professional service department! Highly recommend!! Prompt too!!

I was in the market for new vehicle and stopped at Mercedes-Benz of North Orlando to see what they had to offer. I really wasn't thinking I was going to purchase a vehicle that day, but Oren introduces himself and went the full 100% plus and found my perfect vehicle. I highly recommend, if you're in the market for a great car, that you visit Mercedes-Benz of North Orlando. They treat you like royalty.

I am very satisfied with the Service Department. The employees are very polite and keep you informed of the status of your vehicle. The Service Advisor, Jason, was very helpful to me and has a good manner with customers. I will contact him in the future for any work I need.

The staff was very professional and went out of the way to make my buying experience awesome ! I would definitely recommend this dealership !

Professional from top to bottom. Scott should be teaching customer service to service writers allover the country.

Im most impressed with the service department. One might think they are the truely refund sales people as they really are there to please. Yesterday I picked up my car I met with Liz and Paul as they assured me my e class was working the way it's suppose to. Thanks guys

I have had a totally great experience. The process was honest, quick , and friendly. I have not used the service department yet, but expect it to be the same experience .

I really wish that you could put a ZERO down for SIMPLY THE WORST! I can go into a long story, but I am a busy who has bought a lot of cars and knows everyone in town, so I will simply say the following: #Dishonest #Arrogant #Gonif #FAIL

I came in to repair a recall on a 2008 Mercedes C350. Mike and Nick were great and polite. They made sure I was comfortable. Love this place!

The service technician, Toby, went above and beyond to fix my problem and get me back on the road. His efforts are greatly appreciated

Very unprofessional customer service. The person at the auto shop has not knowledge at all about my Metris and he never showed willing to look the right information. Then he wasn't clear about the service and lie about it. I couldn't find a person to report what was happening . Finally the sales manager took care of the situation but, unfortunately, with very bad manners. The facilities were so dirty, dirty bathroom with no towel paper. The waiting room was unattended. Absolutely none excellence according to the brand Mercedes Benz.

For sure the worse service in town, and maybe in the all USA. Extremaly unprofessional and deceiver staff. Not recommended at all.

Syed and the entire team at MB North Orlando went out of their way to make the car purchase easy and enjoyable. This is our preferred dealer.

Ivan Bravo is awesome, very courteous and friendly. He's a person who takes pride in his work and go the extra mile for the customer, anyone who buys a car from Mercades Benz on Rineheart should ask for him. Ivan is the reason I bought my glk 350, he never made me feel rushed or forced into a purchased and even after the sale he took the time to find out how everything was and if he could help in anyway I should contact him. The company also takes pride in making the customer happy and will work with you until they find you the best interest rate.

Great dealership...congrats to my BeautiControl Director!

Terrific customer-first attitude. Wonderful attention-to-detail.

I had a very easy process buying a car at mercedes benz of orlando, From the sales manager Naser Masry to Finance Manger Gill Amer, each person was very informative and helpful in giving me what i was looking for. They met my budget and needs. I would say I am more than happy with my purchase thanks for these guys. Great Customer Service and above all wonderfully hassle free experience. Thanks!

Just bought a beautiful C300 Mercedes .Love it. Ivan showed us the car explained it all in great detail. Very happy with it. Thanks for all your help in answering all our questions.

sales rep SYED SHARIFF and every one their were friendly, polite, honest, and very professional even when I take care to wash very professional staff, I especially like when the open the door for the ladies in the car very CACHE

Oren made our transaction seamless and quick. It was a long distance purchase where we even traded in our vehicle. We basically did everything over text messages.

The service Mercedes Benz North provides is over and above any dealership I've ever purchased or serviced a vehicle They had two "on the very hard pile" issues with both on my MB, one service one sales. Each was handled at a 10+ From Syed in sales, Liz Customer Relationship Management, Paul in service and the GM Walter. They gained a customer for life

I very recently purchased a new Mercedes SUV from MB of North Orlando. I must say, it was absolutely the most pleasant experience I've ever had in car shopping. Syed Shariff was our salesperson and he is the finest examples of sales perfection that I've experienced. Everyone at the dealership, Walter the General Manager, Jose the New Car Sales Manager, Syed and everyone we met were absolutely customer conscious, friendly, outgoing and helpful. I would highly recommend this dealership to anyone.

I want to express my personal gratitude to Sebastian Beltran at MB North of Orlando. Thanks to him we leased an excellent C-300 model in Aug. 2015 at a very affordable price. We were even more surprised when a few weeks later we received an additional refund from MB Financial. Well done Sebastian, we’ll see you next time.

My sister and I both bought cars on the same day from Mercedes Benz North Orlando. We are very pleased with our purchases. From the beginning we were treated like family. Thanks so much Kevin, Ivan and Robert for making our car buying experience so nice!!!

Clients should be made ware that when they are taken back to meet the finance manager that additional items would have been already added on to their tab! Then during this process I was never told that these items were added. I had to figure it out myself since I noticed that the monthly payments were much higher that what I was told originally. This can be construed as MB being dishonest.! This is just my experience and the hard sell on prepaid services should stop!

Very courteous staff. Focused only on us during buy process. 5 rating on service due to extra assistance by sales person in completing delivery process. Sales person had complete knowledge of product, its availability and fully understood the specifics albeit of the relatively inexpensive model we were interested in buying.

Service Dept. Took my car to Mercedes of North Orlando for Service on 06.08.15 and very impressed with the customer service and speed and cost. Jason P (Service Manager) goes above and beyond to take of myself and customers that visit service. Thank you Mercedes of North Orlando. This is my only choice when it comes to Sales and Service.

Service is the best! Everyone at this dealership is your friend.

One of those places you don't take your car. Parts tells me they have my part but can't sell it it me they have to put it in too so transfer me to service and they tell me it takes 6 hrs to put a valve body in a s500 is 16 bolts and a hr to program 1100 dollars for installation. All I wanted to do was bye it and do it my self and they want to charge me 6hr on a 2 hr job I can to myself in my garage on my back. mercedes of gainesville told me 380 on instalation. These ppl are crooks.

Jordan Conner is a well qualified sale representative and that is why we purchased our C250 Mercedes Benz.

I had a GREAT buying experience with my sales advisor Mr. Kenneth House and with the finance director Mr. Robert Keller. Kudos to Used car manager Mr.Jose and assistant service manager Mr. Zach Rehder. Raul. M

MR. DIXON WAS OUTSTANDING AND KEPT HIS WORD. MY BABY LOOKS GREAT.

I like it because experience so nice .everything so easy the people so friendly

my third purchase and it was very well handled especially sine I was dealing from Palm Bay All business was handled over phone and I was very happy

Good Service ....People are so co-operative...it was great experience...

Ken Burns was the most helpful person in my decision buy my new Bentz, I call him family now ........and Love the car Janet Artman

We are very pleased with our experience with Mercedes Benz of North Orlando. During our search for the M Class we wanted at our price range, we visited/contacted all the MB dealerships within a 100 mile radius. None of the dealers could get the exact vehicle we wanted within our budget, until we received a response from Oren Mishael of MB of N Orlando. From the initial contact he was very positive of our requirements and never once asked what options could we live without to meet out budget. His overall technical knowledge was outstanding, he was courteous and very professional. After we reached an agreement on the M Class we desired and price we scheduled a time when the vehicle would be ready for pickup. Once we arrived at the dealership and met Oren, he made my wife and I feel like valued customers. He did not turn on the heat of "high pressure" sales tactics not once, we had and agreement so out experience was very pleasant in a professional setting. We have purchased several new cars over the years and this experience was no doubt the best. Auto Nation and Mercedes Benz should be very proud to have Oren on their sales team.

Robert Black greeted us with a smile and we discussed the type of car I was looking for. Very knowledgable, not pushy, answered all my questions. Buying process was the easiest and fastest I have ever experienced. I love my beautiful Mercedes class GLA. Thanks Robert for making this experience pleasant for me.

Great staff and buying experience. Wonderful facility. Recommend highly.

I purchased a POC E350 convertible as a surprise for my wife's 50th so the process had to be discreet. Ivan Bravo was super and helped me coordinate the sale with professional courtesy and was very helpful. They negotiated a fair price and went the extra mile with a few add ons to the deal. The paperwork appointment took longer than expected but overall, the experience has been wonderful as this was the first Mercedes I had purchased..

I recently purchase a used 2006 500SL from Syed Shariff. I have purchased cars from Syed before and as always it was a great experience. Syed Shariff is the most knowledgeable and honest car sales person that I have ever delt with. Thanks for the experience. Phil Blake

On Saturday December 6, my husband sent out an email to Mercedes-Benz requesting information on their 2014 vehicles. Literally within a couple of minutes, Syed Shariff responded to our email and provided information on the Mercedes of our choice. We met up with him shortly thereafter and he was the most-knowledgeable, honest and kindest salesman we ever met. He gave us an acceptable price for our trade-in. He worked with us until we were completely satisfied with the purchase. The next day, he made sure my car was well-detailed. He spent an hour with me making sure I was fully informed of the operating procedures of my new vehicle. I left the showroom extremely comfortable driving my new E-Class 350 Sport. I will recommend Mr. Shariff in a heartbeat.

I just picked up a new Mercedes 550 Coupe and they did a great job in delivering the car. They stayed with me until the dealership closed finishing up the explanation of all the new features. Syed Shariff was courteous and knowledgeable about the vehicle and it was a pleasure doing business with him and the dealership.

Service Manager Peter Dixon is the best! He found an issue with my vehicle within 60 seconds of looking it over when I brought it in for a scheduled service.

From the moment I spoke to Syed Shariff on the phone to closing of the finance on my 2014 E-350 I experienced the best customer service. While in the dealership I worked with Carlton Short, and he took the time to explain the different sales promotions as part of the "Winter Sales Event". Including the different models and incentives. I was also introduced to the finance and service team personally. I would highly recommend anyone interested in luxury car, to start with Mercedes Benz or North Orlando. This will be your first and last stop of your car buying process.

My experience with Mercedes Benz of North Orlando was more than I could have expected from an auto dealership. I spoke to two sales representatives; Syed Shariff and Carlton Short. I originally spoke to Syed on the phone, and when I went to the dealership I dealt with Carlton. Both sales reps gave me the attention to detail and time to help me make the best decision about which model Mercedes to lease. I experienced the best buying process from sales to finance. The sales team introduced me around to the service team as if I was a member of the family. I also, traded in another car and they gave me a fair price for my trade in. I would highly recommend any interested in buying/leasing a luxury brand vehicle to start with Mercedes Benz of North Orlando. This will be your first and only stop in your car buying process.

Our experience with Syed Sharrif was one of pure joy! He was knowledgeable, professional and made us feel as if we were his only customer with his patience in trying to meet our needs. Our car is just days old so it is difficult to do a proper review, but so far we are enjoying all the upgrades like Lane Assist, Parktronics etc. We do hope the Service will be as good as the Sales experince. We traded in our 12 year old 430S, but we were not happy with the Sevice that Mercedes offered while we had that car. Hopefully we will get the chance to experience a better service with this 2014 E350.

I had a great experience when I bought my new CLA 250 from Syed Shariff. He got the exact car I wanted at a great price and made sure everything was the way I wanted it. I was treated great! I would highly recommend this dealership to friends and family.

My wife was in a rear-end crash that killed her Ruby (her red 2010 C300 that I got for her on Valentine Day 2013), but being a Mercedes it saved her life. We first went to our local dealer that we bought Ruby from (and serviced our two other Mercedes). At that time they didn't have a red C 250 Certified in stock. My wife was looking on line and found three C250's that were red all in distance cities. After calling about all three C250's. We got such a warm and friendly feeling from Jordan Conner we decided that Mercedes-Benz of North Orlando would be worth the 4 plus hour around trip drive. When we walked into Mercedes-Benz of North Orlando there she was sitting with a giant red bow and our names on the dash (very class at) and Jordon hand extended to greet us. They not only gave us a GREAT deal (we brought in our own financing at 3.17%), but they had us qualified for 2.99 Mercedes financing. All in all we felt treated like Family. Thank you Jordan and Mercedes-Benz of North Orlando!!!!

This was the most relaxed, non-pressured buying experience I have ever encountered! The salesman, Syed Shariff, was wonderful. The car I wanted was at another dealership, but it was obtained promptly. Delivery was smooth and helpful, with questions and concerns nicely addressed. I drove out of the dealership in the most beautiful car, with a huge smile on my face! I was already acquainted with the good service department here, so I know the car will be well taken care of in the future.

My salesman was very helpful. He showed me the car and informed me that it had not been on the showroom floor yet. It had very low miles and was certified. After the sale he contacted me several days later and then a every week for two weeks in a row.

HI MY NAME IS JEROME, I'AM RETIRED AND DECIDED TO SURPRISE MY WIFE WITH A LUXURY VEHICLE, BUT ALSO NEEDED A TOY FOR MYSELF.....HARD PART WAS TRYING TO GET A GOOD DEAL WITH OUT BEING TAKEN ADVANTAGE OF....TRIED SEVERAL DIFFERENT DEALERSHIPS...GOT TO MERCEDES-BENZ OF NORTH ORLANDO. AND DIDN'T NEED TO LOOK ANY FURTHER... GREAT SELL REP. (MR. OREN MISHAEL), GREAT DEALERSHIP, GREAT MANAGEMENT. THEY WERE ABLE TO FULL FILL BOTH MY NEEDS, AND DID IT WITH IN MY BUDGET.....FOR MY WIFE A 2015 GLK 350, FOR ME A, OR SHOULD I SAY MY TOY, A (C) CLASS 250 COUPE.. HIGHLY RECOMMEND THIS DEALERSHIP.............THANKS GUYS MR. JEROME J. PORTER (5- STARS ACROSS THE BOARD)....................

I had a great experience with Syed Shariff at Mercedes of North Orlando. Syed is such a nice person and it was a pleasure to deal with him. The rest of the experience was also pain free. I received a fair price right from the start (I knew because of the homework I did here at Edmunds) adn the deal closed quickly. I will definitely be going back at the end of my new lease.

The staff were happy, pleasant and treat their customers with respect. In all, I was pleased with my treatment and service for my vehicle.

Orwen and Jordan as well as rob in finance were very helpful they took very good care of us and assisted in many ways so that we could get the car we wanted. I highly recommend going here I will definitely go back.

Dealer was highly recommended and proved itself worthy.

Bought a CPO E350 with great help from Robbie B and Vic M. I did it all remotely from Texas but felt like I was in good hands all the way. Very highly recommended!

Jeremy Keller, Jordan and the rest of the Mercedes sales team were very easy to speak with and deal with during my recent purchase of a 2011 Mustang GT. With no pressure, and availability to answer my detailed questions, my purchase was made without buyer remorse. They provided the car fax, and also were able to speak about the gentleman who traded it in, very valuable in making my decision. Thanks again to Mercedes North Orlando - I'll be back.

Buying process was great... Quick and painless! Scott Callahan was very customer centric and my wife and I would definitely buy here again. There was a minor service issue to be taken care of on te vehicle we purchased and they happily and quickly took care of it. Overall, a great experience!

Carlton Small made buying my 2013 ML bluetec a very pleasant experience. He was able to find the exact car I wanted within days. He answered all my questions while test driving the car. I appreciated his personal touch and his introduction to members of the service department.

Car shopping sent shudders down my spine -- the cost, the pressuring, the haggling -- until we walked into MB of North Orlando and met Syed Shariff who made the experience truly pleasurable. He was welcoming, straight forward, and very knowledgeable. He worked FOR us and provided everything we needed for the purchase decision without pressuring us. We purchased a GLK 350 and leaped from 2001 technology to 2014 technology. Syed tutored us through the entire car, step by step, and called and emailed after delivery to make sure we were satisfied and comfortable, a genuinely kind and thoughtful person. We paid cash for the car so we expected quick completion of the paperwork. Not so, and it was in finance (where I least expected it--no loan, no lease) that we felt pressured to purchase from an a la carte menu of extended warranties. If something can go wrong, finance will make sure you know just how painfully wrong it can go for you unless you purchase one of the extended warranties and then you better hope you bought the right warranty because it's a la carte and bumper to bumper apparently doesn't mean bumper to bumper any more? More like bumper to bumper-ish. After listening to this, one might surmise that finance has little confidence in the Mercedes Benz product. Finance experience aside, we love the GLK and thoroughly enjoyed Syed. He's everything a car shopper hopes for and more.

Just want to thank Ivan B. and the team at North Orlando. We wanted a particular vehicle and they were the closest (7 hours away) that had it at the right price. It's a long story but everything was handled over the phone/email and Ivan personally drove 7 hours to our house and dropped the vehicle off and closed the deal. Great guy and great customer service. Truly above and beyond! makes me wish I could afford a Mercedes.

Recently bought a Mercedes - Sprinter for my business, and I couldn't be luckier when I found just the right one online in Mercedes-Benz of North Orlando, Mr. Jordan Conner made everything so ease and fast that I didn't spent 2 hours in the dealership when I found myself driving that huge black sprinter on my way home. Jordan than you very much for your help and for sure I will be visiting you on my next purchase. Great service.

Great service, I met at the service mr Ivan Bravo, he was very nice and helped me find a car for my daughter in my price range and the features I was looking for. I will recommend this dealership to my friends and fam. Also great service department. Tim is a great guy and very honest.

I recently bought a Nissan 350Z from Jerry Pare of Mercedes Benz of North Orlando. I commend Jerry Pare for his professionalism. I have never felt relax buying car before I met Jerry Pare. He knows his job and most important, he knows how to treat his customers professionally. Great job Jerry. You are the best.

My salesman J. Pare is the best. He know his business and have a very good personality. he knows what he sell, he have given me details for the car I bought. the best and I am proud to recomed to all my friens.

J. Pare was the best salesman I know, he is honest, know his business. He have given me the best services that I need to buy my Mercedes. He have given me detail how to operate my new Mercedes. I will recommend him to all my friends as a honest and reliable salesman.

I had bought a 2007 BMW 325i from this dealership and I couldn't be more satisfied. My experience with the car has been phenomenal as the car runs great and is in impeccable condition. I would recommend this dealership to anyone and especially the sales associate I had Jerry Pare.

Couldn't ask for a better salesman than Jordan Conner. If there was any question we had, he was always able to answer quickly. During delivery of my SLR 350 he personally found a little nick on the paint ( I am not sure I would have seen it) and made sue that an appointment was made that day to get it fixed. Best experience ever!

Katelyn Van Allen was extremely helpful ad knowledgable. She was very professional when she took me to test drive the Cars.

I email regarding an inquiry about a particular vehicle but I never get any replay from the dealer. Sadly I was in love With the Vehicle that they were posted on cars.com

From the minute I walked into the dealership to the lease of a new GLK350, the experience was excellent! Jordan Conner did an amazing job of explaining the features of the vehicle and has earned me as a customer forever. All departments that I have dealt with did a great job and I expect the service department will be the same. This dealership, under the management of Walter Grundoff will get all of my referrals!

I had a great experience and I'm impressed. The staff is awesome! What a team. I felt they gave me a fair price and they always deal with me in a very professional manner. Thank you Jerry for great service.

We've been looking for a car since October and I'm glad we waited. Jerry Pare is the man! We got the car we've always wanted for the price that we can afford. We will never forget the experience. Thank you, Jerry!

Jerry Pare was excellent. Exceeded our expectations. He was very patient. He stepped up above and beyond to win our business. The front lobby may need to be just a little bit more welcoming but overall they made our car buying experience very easy. I highly recommend this dealer

this is my second car that I have brought from Mercedes Benz of North Orlando , once again I want to personally thank Ivan B. for going above and beyond in getting me in a GLk 350 that I thought was impossible to get , I also want to thank the GM that was there and was a really down to earth guy to speak too , there Service dept is outstanding and had the privilege to meet Timothy and Mike these guys know there stuff , overall experience was outstanding and truthfully I will never buy another car any where else as you do not get this type of great service any where else , Thank you to all that work there as they strive in Excellence and you will also see that when you stop by Mercedes Benz of North Orlando ,

this is my second car that I have brought from Mercedes Benz of North Orlando , once again I want to personally thank Ivan Bravo for going above and beyond in getting me in a GLk 350 that I thought was impossible to get , I also want to thank the GM that was there and was a really down to earth guy to speak too , there Service dept is outstanding and had the privilege to meet Timothy and Mike these guys know there stuff , overall experience was outstanding and truthfully I will never buy another car any where else as you do not get this type of great service any where else , Thank you to all that work there as they strive in Excellence and you will also see that when you stop by Mercedes Benz of North Orlando ,

We just leased a 2014 C320 from MB of North Orlando. We have been in the Mercedes "family of cars" for years! This was our first time to deal with this dealership and what an outstanding experience. Jerry Pare is an exceptional, persistent, knowledgeable and well- mannered sales consultant. His patience with our incessant questions was appreciated. The knowledgeable managers with Jeff and Victor and knowing that Lee will be there to watch over the service to the car says volumes about this dealership. Customer service goes a long way and this team gets an A+. We recommend anyone looking for that special touch when searching and/buying a Mercedes to go to MB of North Orlando! Thanks so much Jerry!

The best customer service I have seen in my life. I will recomended this dealer to all of my family and my friends. Special thanks for Chi Chan for his great customer service skills and hospitality. Also Ivan is great and Sayed I met him in one of my restaurents and he is the one who recomended me to go to your dealer. he had a great personality and he always smile. The entire team is wonderfull. you guys should be proud of all of them.

We have purchased several cars in the past and every time I dreaded the experience. This was the complete opposite this time. We have never bought a car so fast! Our sales representative Jerry Pare was entirely responsible for this excellent transaction. He is a no non-sense type of guy. The negotiation part which is usually the longest part for us with my husband always looking to get the best bargain possible, took no time. Jerry wasted no time coming back to us with an offer we could not refuse. He was an absolute pleasure to deal with and was completely devoted and extremely knowledgeable about the car and the entire process. I highly recommend his service and I know we will be back in the future.

jerry and mr c. were great

We just purchased a 2014 ML 350 4 Matic. Our sales person was Syed Shariffs. He was very professional and always returned our phone calls. The Dealership was well run with a friendly staff.

The dealership honored it's word, transparent and no hidden gimicks like other dealers. Salesman, Mr. Jerry Pare was great, straight foward and succint, I was in and out with a new vehicle in about 2 hours. Mr Chi Chan & Rob in finance were great as well. Overall Excelent dealership

My online sales consultant was Mr.Jay Greenwald, I recommend him to everyone he is very friendly and patient explains everything thoroughly and truly cares and works to give you the best deal out there! He made my car buying process very easy all I had to do was go to Mercedes Benz of north Orlando and sign the papers and get in the car and go! I met with Mr. Chang at the dealership and he was also very pleasant and went over all the features in the car and provided great customer service.

As a buyer I always look at the quality of service from any Car Dealership I visit. Coming to Mercedes Benz North Orlando, they most definitely have an excellent staff of employees always friendly and willing to help you out in any possible way. Not only that but, every time I need assistance Jerry Pare is always willing to help and assist with whatever I may have questions with. Overall, quality of service and staff is excellent. Would most likely recommend Mercedes Benz North Orlando to anyone. And would recommend Jerry Pare for anyone who would visit Mercedes Benz North Orlando for any assistance due to his great assistance. EXCELLENT OVERALL!

I had a wonderful experience with this dealership! My sales person was Ivan and he was just GREAT! I would definitely purchase another vehicle from here again.

I moved from California and needed to lease new and turn in the old. Jerry helped me with the process, he is genuine, kind and with integrity. Jeff (manager) and all of the staff are amazing, I am grateful. Sevan

Dropped by the dealership last June to check on Mercedes Benz cars that may replace my 2008 Lexus. I was particularly interested in finding an economical car that may save me fuel expenses due to a lot of travelling in my line of work. I was guided through the car shopping process by Jerry Pare. Jerry showed all their available Mercedes line of cars and meticulously explained fuel efficiency of each model. Time was not an issue for Jerry although I notice there was a couple walk in looking for him. He reassured the waiting couple to feel comfortable while he catered to my questions. He became detailed if he needed to in answering my queries. Knowing I came in with my sight on fuel efficiency , he advised me to check into some hybrid cars. Jerry showed a 2011 Lexus CT200h that was just recently traded for a brand new Mercedes. He indicated that the car may be sent to their affiliated dealership for Lexus certified used cars. When I showed interest, his knowledge of the Lexus line was remarkable. He was detailed in everything he knew about the car. He went to the extent of going to his manager and requested the dealership to hold the car while I take the time making a decision on the fuel efficient Lexus hybrid. I came back the next day and decided to buy the car and even apologized that I did not buy any Mercedes in their lot. Jerry indicated that the bottom line for him is that he knows he served his customers well. Kudos to your sales staff!!

I had a very pleasant, extra ordinary and unforgettable experience in buying my daughter's very first car from Jerry. He assisted my daughter in finding the right car for her with emphasis on safety and reliability. He treated my daughter with utmost care and sincerity like a family member. I would recommend and in fact recommend Jerry to a lot of my friends already to only buy car from him. Thanks Jerry and more power to you.

We had been in the market for sometime for a specific vehicle. Jerry Pare (Sales) assisted us in finding the right vehicle to the extent of having it brought down from Tampa. We have never been so happy with our experience. From answering all of our questions to providing the right price and customer service to the end process. We will be purchasing our next vehicle at this Dealership!!!

I bought my beautiful C250 from Mecedes Benz of North Orlando in Sanford, Fl. My sales person was Syed Shariff and he was awesome. This is the best car buying experience ever! They took the time to find out my expectations and helped me decide what car was best for me at a reasonable payment. Everyone was helpful very kind.

Once you meet Shariff you will never go any where else for a car. Outstanding personality. Charming persona with respect for customer individuality. No pressure car sale process make everything easy. I will never go any where else!

Best car buying experience ever. This is my third Mercedes, but my first one at Mercedes of north Orlando. Buying cars has never been a pleasant experience until now. Great customer service, friendly, quick, relaxed and hassle free. ASK FOR LARRY!!! You'll leave happy...

Salesman Jerry Pare and the manager were very accommodating . The transaction was thorough and well defined.The car is in top shape.

A close friend of ours (Brent that also purchased several cars from Jerry) referred us to go to Mercedes of North Orlando and to ask for Jerry Pare. We were not looking for a Mercedes but Jerry explained with Mercedes of North Orlando being Autonation he can help us get the vehicle we wanted to purchase and then have it brought to Mercedes of North Orlando. After speaking with Jerry he reserched the Autonation Dealerships and located the vehicle we were looking for. After 2 days from meeting Jerry we did end up purchasing a used car from him. We did have a trade in and were very satisfied on the appraisal. From the finance Dept. "Victor" to the delivery we were very impressed and not pressured or misrepresented at anytime. We now know why our close friend referred us to Jerry Pare and Mercedes Benz Of North Orlando. Thank you Jerry!

I've been getting my C 230 serviced at this facility since they openned. Well, Chi C. helped me get into a CLA 250. The purchasing experience was extremely smooth and Chi was so pleasant I almost didn't want to drive off the lot! Now I just visit when I get my car washed. Who would think that I would enjoy going to get my car serviced so much that I stop by just to say hi? Wild. Love those folks!

I've been taking my C 230 to this facility since it openned. LOVE the service folks. I had been waiting for the CLA 250's to hit the US. Well, Chi Chan helped me get the car of my dreams with zero hassle. His calm, friendly style was so pleasant I almost didn't want to leave with my new ride. However, I do stop by for a car wash just to visit my friends there. They are like extended family. They remember me and really care about me and my Mercedes experience. Thanks team!

I have never been to a dealership that takes such great pride in providing excellent customer service. My experience was truly second to none because I had such great service provided to me by Syed Shariff. He made the 'car buying experience' enjoyable, fun, and did so in a relaxed environment. Syed made me feel at home, and by the end of the process I was calling him part of my family. If you have any questions or concerns he will address them in a easy to understand manner. I truly would recommend Syed Shariff to anyone that is looking to buy a vehicle. Thank you Syed and Mercedes Benz of North Orlando.

The Experience I had with Jerry is amazing, no one can compare how he take his time explaining every details of the cars and he represent negotiating Interest rates. The Car I bought is for my wife and she was very happy the service jerry has given to her. I even recommended my friend to jerry and this dealership and because he was happy the way jerry explain everything my friend end up buying a new CLA. we have drove almost 2 Hours to go to this dealership and having a professional salesman..

I bought my Sprinter Bluetec mercedes benz at MERCEDES BENZ OF NORTH ORLANDO last month. My wife and I was so amazed with the service of the staff. They were so supportive and the transaction went so well and we went home with the best van in the world!!!! i love it ...it's a bluetec van with black color,,,OMG!!!very spacious plus its a diesel...extra savings. I'd like also to thank the guy who helped us at the dealership Mr. Jerry Pare, a very accommodating person,,,, and to all staff,,,thank you guys!!! I am looking forward to buy my next car in that dealership and I will definitely refer to my family and friends...In fact my dad has a plan coz he saw my van...(-:

I have great experience with jerry showing different cars and test drive explaining each of the car he offers. I have bought a use car (Mercedes Benz E350) with a low mileage year 2014 it was a great car jerry had showed, this car is for my wife and she love the car. Jerry have taken a time teaching my wife in details how to operate all the options in the car. Jerry was great so I recommended my Friend with jerry and bought a new Mercedes.

I wanted to write and thank Syed Shariff, on my recent purchase of a Red 2014 CLA 250 this past Sunday. We had dreaded the thought of having to go to dealerships again. We had visited several different dealers and had considered: Acura, Camaro SS, BMW 3-series, Mustang 5.0 GT, Land Rover, Volvo, VW Passat CC, etc. We were actually just out looking and stopped in. My car was not washed and vacuumed in about a week and we had just filled up the gas tank. I am a diehard VW owner and fan (I have owned 11 over the years) and I have been active in the local VW club and car shows since 2001 We were dressed in shorts, t-shirts and sneakers. Everyone we engaged with treated us like family. We had also observed other customers all being treated the same, no matter how dressed. (not so with several other dealerships we had visited) Syed Shariff went above and beyond to ensure we were extremely satisfied with the deal. Everything was explained to us and we left completely satisfied. The other dealers did not even come close to the deal we received from Mercedes Benz of North Orlando. (by several thousand dollars!) Syed Shariff was VERY polite, extremely professional and very friendly too! The entire staff made just feel like we had stopped in to see some old friends and when it was time to leave, we just left with a new car. Everyone was up front, honest and genuinely friendly. This was my 34th car I have purchased in 33 years. t was a very comfortable, no pressure, relaxing ENJOYABLE experience to purchase my new Mercedes Benz. This was a first for me! Again, THANK YOU ALL SO VERY MUCH!

I would like to take this time and thank our excellent experience we had in purchasing our used car from Jerry Pare. We were referred to Jerry Pare from our friend Brent that has purchased several cars from Mercedes Benz of North Orlando and shared his past experiance with Jerry. Jerry took the time to ask us our needs/options we were looking for in a vehicle, they did not have the vehicle onsite but did locate one as they have a huge inventory through their Autonation network, the next day he had located the vehicle we were looking for. We had no trade and Jerry and his Manager Todd Tyree worked out a deal we could not say no too. After the numbers were worked out we went into finance and met with Victor Miller that made us feel comfortable and provided us with options to protect our investment. Thanks again Jerry, you are an asset to the Mercedes Benz of North Orlando Team!

It was a good buying experience from the Sales Agent Jerry Pare. Mr. Pare was able to answer all our inquiries in a respectful and timely manner. I would certainly recommend him and your company to my family and friends.

I ordered this car as soon as I found out it was going to be available, long before you could build one on the website. Ordered it in mid-July and had to wait until October 5 for delivery. The painful wait was made less so by Chi C.'s just-right contact by phone and email with updates on production, shipping and delivery. Great car, great sales team, great experience.

This is my first "high end" car experience and it was a nightmare! This is also my 8th car! Take note I bought the new CLA 250 in black, so from what I experienced the sales staff and service, as well as, the detail department does not know much about these cars and was not prepared to sell it. My first issue was, after signing the papers that the car does not come with a spare tire, and it seems "they" did not know this, nor did the salesman know the car had run flats on it....very expensive! Then the MBrace and SOS system did not work so I had to bring the car back in for service. After that the valet key did not work, then the service manager told me it didn't come that way, LIE! He actually got the key to work after me coming back twice!!! Then my car was washed and the detail center majorly scratched my paint, so I had to come back the next day for a buff....did not work. Now my car had to be shipped off to a collision center for a special detail job....improved the paint, but no fix!!! So, even though we worked out a "deal" to compensate for my time, my car still has scratches. I was also told that my car would be filled with gas for my troubles and it came back half full. I just can't complain anymore...just exhausted with them. I feel this dealership should not have been selling a car they did not know everything about....they did not even know it was not made in Germany! Being lied to is never an excuse and I expect much more from a high end dealership/company such as Mercedes. So over an 8 day period of owning my new car, "they" had it for 6 days! Even though the car is beautiful, my experience was awful and I can't give a referral now, to the dealership :(

2nd purchase from Mercedes Benz of North Orlando. Again they have exceeded my expectations. My two salesmen, Chi C. and Jerry P. steered me through my buying experience with patience and professionalism. Jeff, the sales manager is also a great guy to work with, MB of N Orlando is a class act with very friendly staff who are always seeking ways to please you.

This is my second purchase of a Mercedes Benz and would not look anywhere else to purchase another car or to have serviced. My wife and had an excellent experience purchasing our vehicles from Mercedes Benz of North Orlando. Our salesman Jerry went above and beyond working with us by listening to our needs/features we were looking for in the Mercedes Benz and then explaining the value/safety and benefits. During our visit we had the experience of meeting Jeff Bloomquest New Car Sales Manager who worked a great deal for us and we never had to shop around to other dealers for a better price. We also had the pleasure of meeting Todd Tyree Used Car Manager who appraised our trade in and was very happy with his appraisal and his numbers matched the dollar amount I had researched prior to visiting the dealership. When taking delivery we also met the General Manager Walter Grundorf and he took the time to thank us for our purchase and welcomed us to the Mercedes Benz of North Orlando family. I did let Walter know that his team exceeded our expectations! Since this was our second purchase I also wanted to point out the excellent Service Department and from the moment you arrive being greated by the friendly/professional concierge staff Chuck and Gary. Peter Is our service advisor and takes the time to explain what needs to be done for service and we have never had to question the service/repair. Lee the Service Manager is also is hands on and don't be surprised if you also see him behind the service advisors desk helping out the Service Team and meeting customers. Mercedes Benz of North Orlando from Sales to Service is the only place I will go. If you own a Mercedes purchased from any dealership it doesn't matter stop by anytime for a free car wash. Thank you Mercedes of North Orlando! Brent

This was the best car buying experience I have ever had. I bought my Mercedes on my lunch break! how many car dealerships can really promise that quick of deal? Just one that I know of now. I got a great deal at the terms I wanted. Victor and Jordan were both great. I would definitely recommend this dealership to anyone!

I spent 3 weeks of my life waiting on returned calls and emails from this dealership. In short there is no communication at this dealership and unless you are buying a high end Mercedes you can forget the customer service. I have owned many Mercedes and never have I experienced this type of service. I practically had to beg for them to sell me a car. I ended up going to another Mercedes dealership and received a much better deal and the expected Mercedes customer service. I have never been so dissapointed in a car purchase as I was at this dealership. The sales manager, the internet sales leader, and the sales person were completely uninterested in my purchase. I had 12 emails and 6 calls that went ignored. I simply moved up the chain to reach a manager expecting to assist me in my purchase, but instead the higher I moved up the chain the more rude they were. I highly suggest buying from another dealership

Car was towed by MB roadside assistance as flat tire had a leaking stem valve; they wanted to keep car four days to find a tire; when pressed they found a tire; picked up car and it had scratch on the molding; complained to AutoNation who told them to fix it; they fixed molding and when I pulled out onto the highway I saw a crack on the right side of the windshield which undoubtedly they were hoping I would not notice for a few days. Pulled back into the dealerhsip and the service person said he checked car after it was service and there was no crack; man who pulled car up to me said he saw the crack then. In summsary, service manager called and said the car was like that, they didn't do it; the service person who checked the car was not a service tech and he didn't know anything, etc., etc. and we're not going to fix it.

Best dealer car buying experience I have ever had. Purchased used Mercedes long distance via Internet and the car was exactly as described when I arrived to pick it up. Mr. Shariff was a pleasure to deal with and even picked me up at the airport to purchase the car. Got a great car and met a new friend in the process.

Frank W. made this purchase a seamless process. All discussions were conducted over the internet and phone since I do not live in Orlando. Only required about 30 minutes at the dealership to pick up my new car. Excellent experience...and a great price on a 2013 closeout E-Class

This is the second car I have purchased from this dealership. I have always been happy with the salesmen and manager when buying cars here. They are willing to work with you, are helpful and friendly.

I recently purchased 2014 E350 from this dealership. Quality of service was superb, which was provided by Ivan B., sales associate & Dan R., sales manager. I walked in wearing flip-flop,house dress with pony tail, no make up, on one Saturday afternoon with coffee cup still in one hand. To anyone's eyes including me, I sure didn't look like a serious car buyer on that day, even though I was. Regardless of our appearance, Ivan showed his professionalism and took his time to explain features, test drives. Ivan and Dan even took consideration of my trade-in value of my previous vehicle based on Edmunds quote that we had. The new car is great and loving it without any doubt, but most of all I am very pleased with the service we received on that day. No pressure,,, just strolling through cars with the best sales associate over fresh baked cookie and fresh brewed coffee on one Saturday afternoon. And I found the *one*. Definitely I will go back for my next purchase and recommend to my friends and relatives!

I live in Paris for my job and wanted to surprise my wife in america with a new merc. Chi Chan helped me do this and completely passed all my expectations. he even personally delivered the car and surprised my wife with this great car. A new 2013 E350 cab. he made the entire process simple and complete in just two days! excellent customer service and follow on service. i recommend him and his dealership!

working with this dealership was a pleasure. They responded to all calls and did not make any statements they could not back up with facts or data.. My new car sellman was easy to work with and met all of my new car needs. very pleased