You are still open in the middle of the COVID-19 spreading the virus. You don't care about the lives of your customers.

Mercedes of North Orlando is likely Florida's finest MB dealership. Professional in every way, delivering a trustworthy and great experience in sales and service. I've now bought more than ten vehicles from them and have never had an unfavorable experience.

Awesome service and I love my car . John was great

From driving in to the dealership everything was spectacular. Check in was smooth and Jennifer kept me informed of the process. The technician performed the required maintenance and the results were spectacular. The facility was very clean and I felt very comfortable. Very friendly staff, I will return.

When I shopped at the dealership I honestly didn’t think I would find a pre owned car within my budget that still had the original warranty. My salesperson, Ryan, was the best. He found a car for me, but most important, he was sooo enjoyable to deal with. It was probably the first FUN car buying experience I have ever had. THANKS RYAN!😘 We discovered a malfunction with the sun roof upon delivery of the car. It needed a part. I drove the car home. When the part arrived, Ryan sent a person with a loaner car to pick up my car. I live 65 miles from the dealership! That is really going the extra mile.

Service department absolutely professional and HONEST. Thank you Courtney. Very impressed.

I took my car in for Service A maintenance this past week, and the staff were courteous and professional and they finished in a little over an hour as they knew I was waiting on site.

Terrible customer service. I went in to inquire on leasing a vehicle and wasn’t greeted for 10min at the front. Finally, sat down to wait for someone to “help” me to then watch 5 employees sit around laughing and doing absolutely nothing. There was not 1 customer in the building. Don’t waste your time and take your business to MB South Orlando.

Excellent

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Everyone in the different departments here is professional, easy to deal with and helpful. Mercedes cars are as special as the people at this dealership. I'm as loyal as a customer as they are employees.

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My ?service advisor? (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer?s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Good efficient service with good discussion of my service needs.

Good response and turnaround

Great job. Highly recommend.

The service here is exceptional. Every single employee I encountered was, friendly, courteous and helpful, especially Cortney McLean. He explained everything that was to be done to my car in a professional and detailed manner while being friendly and sociable. I would recommend Mercedes-Benz of Orlando in a heart beat.

Very professional staff. Ryan was excellent in handling my BMW 6 series.

As always the service department is professional and on time delivery of requested service.

Experience was professional in all aspects

One time I can say we enjoyed the car purchasing experience

Bought an $8.00 stem for the doughnut spare, asked service "consierge" how much for them to install it, he starts saying it would be as much or more than balancing a tire, then he asked another consierge and both agreed it would be much more than the 60-70 for balancing a tire(which is already a robery). Left, went on utube, found video on installing the stem with a 4 way stem core tool that cost $2.00 at Walmart. Took less than 1 min to install.

Very good experience with Mercedes Benz of Orlando... Highly recommend

Our 1-1/2 hour wait was made much more tolerable by the unfailingly polite and cheerfulness of the employees we encountered.

I was pleasantly surprised at the beautiful facility and the courteous work staff. They went above and beyond to make your experience the best possible. Thank you for everything!

I always feel special when I come to this dealership. We bought a used car and the bumper to bumper warranty. EVERY repair including oil change has been covered. Most recently Courtney didn't have a car available as a loaner and Enterprise didn't either. He pulled a few strings and spoke with a couple customers that did not have extensive maintenance and was able to secure a loaner for me. (I had some interior water damage that they had to order parts from Germany so I would need a loaner several days). This dealership has always gone above and beyond from finding the perfect car, style - even color then having it shipped to Sanford. I would recommend this dealership and especially Courtney to anyone that wants a great car and to be treated like family!!

We bought a used MB in 2017 and also purchased the bumper to bumper maintenance plan. This dealership makes me feel like a MB owner. I live a hour away and they have always either provided a loaner or got me a car from Enterprise while they serviced my car. The most recent visit, for the 4 year maintenance, Cortney didn't have any cars available and Enterprise didn't either but then he "magically" switched a few customers around and got a MB loaner set up. My repair was going to take several days (I also had a water stain on my roof header that was being replaced) so he was able to talk to another customer that just needed the car for the afternoon. On Friday I received a follow up call letting me know my service was done but the part for the header would not be in until Tuesday...offered me the loaner through the weekend and Tuesday morning got a call that it was ready. I would recommend this dealership to ANYONE that wants great service and a great car. Cortney went above and beyond in assisting me and making this repair painless....Best of all. No charge to any of the maintenance or repair!

Had Air Bag recall addressed. Second attempt as we wasted a trip last week due to your scheduling systems malfunction. Told we will need to fix an oil cooler leak and replace brakes soon. Okay, thank you. But you didn't check the differential fluids. I asked only because they were not checked during a recent "complimentary all fluids checked" marketing campaign. We like your dealership and staff so we put up with the Route 46 mess from Mt. Dora to get to you. Thank you for your time. Dale

I bought a C250, 2 years old and bought a prepaid service package at the time of purchase for 3 services total $1000. In 2019, I took my car in for service and they did a complete service (oil change, filters, replace wiper blades etc.) I took my car back over the weekend and I was told that all that is covered was an oil and filter and nothing else. I was told that the cost for an oil change for a C class is $236 so why was I charged $330 for a service that costs $236. This is fraudulent and unethical. Not even a battery check or a computer hook up was done to my car. Plus when I purchased my car, I got a friends and family deal. What a fraud! Should I be refunded with interest for the money I overpaid 2 years ago ?

I bought a prepaid service package for $1000 for my next 3 services for a c250 which is over $300 per service when I bought my car from Auto Nation. The first service I did what was the expected service (Oil change, wipers replaced etc.) The second one, I was told it only covers an oil and filter change and nothing else. I asked my advisor what's the cost for an oil change for a C class and he said $236. So the package they sold me was a RIP off because I paid an extra $100 ($330) and all I got was an oil change for the money I paid in advance about 2 years ago. And this was a friends and family deal I got. So unethical!

It was a swift drop car for service and pick up. The work was very detailed and the car felt like new. Cortney from the service desk was very courteous and helping.

I could not have been more pleased. My service adviser Cortney McLean took the time to tell me what was being done. He was very personable.I was very pleased in the way I was treated. My thanks to him.

We scheduled the replacement of these airbags and due to traffic ran about 30 minutes late for the appointment. No big deal, overall time was still just over 2 hours.

Bad service.

Worst customer service with the exception of Courtney in the service department. They tried to take advantage of my situation and price gauge me on the repair. Quoted me $1700 for a repair that should cost $100-1200. Jennifer also quoted me the price of the shifter that was broken by the towing company the roadside assistant called. I had to make several calls to get updates on my car. Mercedes USA ended up paying for the Shifter because I made the call. When they pulled up the car the tow cap was missing. Jennifer was not there to bring my car up only Courtney who I expressed my disappointment about my experience with the dealership. He ordered the part, had it painted and made things right. I would Never recommend anyone to this dealership.

I had the best experience with Courtney in Service that I ever had at a car dealership. I needed a tire changed but it was too late in the day to start the job. I explained to Courtney that I needed the car asap because I was going out of town. Not only did he see to it that the work was done, at this late hour, but he did it himself! He is an outstanding representation of your dealership.

Don't know where to begin singing the praises of MBNO and especially Tom Welch, Assistant Service Manager. We limped to Orlando from Atlanta on Sunday and showed up unannounced at 9AM Monday morning. He was kind and proactive listening to my description of the issue and promptly had the codes checked to confirm our suspicions. Sure enough it needed a new high pressure fuel pump. Booked as they were, and our not purchasing the car there, he squeezed us in, provided a car and we were back in our own the following afternoon. Could not be more happy. Thanks so much to Tom Welch and MBNO.

Great experience with Mercedes at North Orlando Florida. The Service Manager and the Service Team is always helpful and friendly😃‼️

Great!!! Zach and Manaris are totally AWESOME !!! Please forgive me for the spelling of your names💓

Great experience! Parts department always prompt and professional.

Syed was awesome! Was never pushy made my first car buying experience less stressful. The finance manager was very helpful and considerate of my needs, was very knowledgeable and explained everything very well, Got me the rate that worked with my budget. They were both extremely helpful through the whole process. Thank you!

I’d like to give a shout out to three people at the North Orlando Mercedes dealer. First, Ryan, who even though I was not buying from that dealer, gave devoted attention to helping me learn my recently purchased preowned Mercedes. Second, Eddie, who helped me through obtaining and eventually purchasing a C300, from the Miami store! Thanks. And lastly, Cortney in service. He helped accommodate when I had scheduled at what I thought was their dealership, but was actually the Orlando one, with a loaner, updated me on progress, and did make sure repairs were 100% as if the car was his own! Cortney has been an asset to me when researching a new car with input on service history! Thanks again to all three guys, true customer service!!

Chris Mulder,my salesman was Outstanding! Todd the Finance manager was as well. They both communicated very well,and were very considerate of my needs and time. They are also both super cool guys in their own right. Totally excellent experience! I live and Jacksonville,Fl,and would happily drive the 98 miles to work with Chris again. Thank you!

Excellent services , Friendly when that extra miles replaced the Battery fix the hood and did a car wash everything at not charge even they said even that the car is almost 4 years old still on the the warranty that is being honest... Thank you Cortney for all your help and Kindness.....

My advisor Courtney Mclean was very courteous and studious when I needed my car fixed. He also made sure that it was cleaned before it was returned to me. Something I thought was major he actually had the job done in a short time. I was very happy with the service and how he handle my car needs on such a busy day.

Airbag replacement was easy. Employees were courteous

Purchased a vehicle through Jordan at the dealership and process was smooth and quick, but once off the lot we were on our own. We had the car for less than 24 hours and got two paint chips on the hood. We reached out to Jordan and he responded quickly with getting back to us after the holidays which didn't happen. Needless to say that we fixed the paint chip ourselves. We again reached out to him again two weeks ago about purchasing the maintenance plan and got no reply. If you are wanting a car with a great deal then this is your place but don't expect help afterwards. FYI financial manager quoted that the reason why the oil changes are so costly is because the car (A220 series) takes 11 quarts which only takes 5.8 quarts when looked up in the manual.

Excellent service customers care and customer satisfaction

Jennifer, Courtney, and Brandon are all great! Everyone is when I go - keep up the good work!

I agreed to buy my new Mercedes without ever visiting the dealership, and it was probably the most pleasant experience Ever (with a dealership).

In my 3 years as a Sprinter owner, I have discovered that many Mercedes Dealers do not have staff that are knowledgeable about Sprinters. This dealership is an exception. If you need repairs to any Sprinter, MB of N. Orlando in Sanford is very capable. But bring your wallet!

Instead of the car being picked up at my home - the dealership delivered a loaner to my home - excellent customer service! AG

From the initial contact to the finalization of the sale I was treated with respect in a professional and friendly manner. There was zero pressure to buy . The sales professional was outstanding and made sure we were satisfied and comfortable with our purchase.

Courtney provided excellent customer service!

I was there for a repair on my C-250 on December 27th. As always, they did an excellent job. Customer service was top notch!

Sales Rep was excellent. I have purchased 3 new automobiles in the past 7 years, and he was the best, and reliable.

Ryan was amazing! He paid attention to all the details and listened to all my wants and needs. I really appreciated that he got me exactly what i wanted. Thank you Ryan. The manager Robert was also great to work with. Thanks and I love my new GLC. I’ll definitely be buying all my cars from them.

Most accommodating. My service personal Courtney got me a loaner car most efficiently was able to get to work, car was repaired by the afternoon. All this without a reservation. This was not scheduled maintenance. You do need to make a reservation for that. Thank you Courtney

I need help. Mercedes of North Orlando will not fix a seatbelt problem in my brand new A class that I leased in August. There was a seatbelt malfunction two-three months ago with less than 1500 miles on it. Theres still under 2,500 miles on it, the seat belt malfunction they claimed to fix has come back. I cant let anyone use my passenger seat. I am paying hundreds more than my buick verano i traded in that NEVER had a service light, muchless for a seatbelt. My Honda Civic i had for 3 years also never had a service light. I contacted the dealership last week, have chat transcripts. When they finally called me back, they said theyd get me a rental on the phone and pick up my defective car, they just needed to get a rental available. This was after waiting 10 minutes and getting hung up on by Shannon the first go round. They have not bothered to contact me back. Hold times are awful. I am fed up and angry. This car is nothing short of an expensive mistake. Please make your dealership fix your defective seatbelt problem. Im ready to file with the the BBB and call my local news station. It is shameful and frustrating. Anyone considering buying from this dealership, just dont. I am honestly considering breaking my lease to be done with this horrible experience. To me, the Mercedes brand is a defective joke at this point. Awful.

Great dealership with great sales people, had to wait for a bit for financing paperwork to be done, but would go back again for future cars

Mr. Thomas Welch service was excellent in every single respect!!

Excellent service with a smile and helpful advice. Went the extra mile.

My car was in for service due to a recall. The valet that delivered the loaner car & picked up my car was polite, on time and professional. The recall services were completed as prescribed, but I requested that the cabin filter be replaced during this visit. My car was returned without the replacement that I requested. I was told it was part of another service package and that a call had been made to me from the dealership asking if I wanted the entire service. I never received that call, but was told that I could stop by to have it completed. Considering the dealership is over a one hour drive, I won’t be stopping by. Communication from my service department representative was disappointing, but the valet that delivered my car was professional.

Great service. Team is very friendly and caring. Great place e to buy or service your car.

Excellent Service and Professional Quality !

Courteous staff however service was unable to fix my problem. Their claim was that my motor had seized-on a 2012 ML 350 Blue Tech Car was running as I stopped at a traffic light. Then once turned green, car did not move when I pressed on accelerator. No bang, no noise... nothing. Car just went silent and would not start!!! If a mechanical seizure of the engine why didn’t I hear a noise or feel the engine seize???? Failure “seemed” like electrical as all went quiet. Dealer had. At for approximately two weeks and claimed I needed a new engine for $25k!! I think they just wanted to replace rather than fix a problem. They admitted they found the failure confusing and couldn’t figure it out. Also said they were aware of two other ML’s that had similar failure!!! Anyway very very disappointing to say the least as we bought the Mercedes Diesel for the longevity and durability. After just 119,000 miles - guess we were wrong!!!

Everyone was extremely helpful from beginning to end. I would definitely recommend a friend or family member to this location. My service writer Courtney McLean was very helpful.

This is third Mercedes we have purchased from Mercedes of North Orlando. Always a pleasure. The sales team is very low pressure and very accommodating. The atmosphere is relaxed, friendly and comfortable, great lounge with great coffee and snacks. They are good at communicating with you during the sales process and when you are there for service. Overall an excellent experience when buying a luxury vehicle. Great service after the sale.

i paid for an oil sevice and some other services in my engine..i was never given the oil change i paid for so i went back mad and had then do an oil change i paid for and once again they did not do it all they did was add oil in my truck i ran out of oil in 2 months which should of lasted me more than 8 months if they had did the oil change the general manager there sucks...if your reading this go to another dealer!

I was overcharged for a rental without my knowledge

Service for cars here was good, but the prices are insane, 900 bucks just for an oil change!!

Super clean car for a great price. The “no-haggle” experience is very new to me and made me a bit uncomfortable feeling like Could have been taken advantage of but I wanted the car nonetheless and have no remorse or hard feelings. My salesman was super nice, although he didn’t have much info on the vehicle, I believe he knew I was going to buy the car with questions unanswered so that didn’t matter either. Overall it was a speedy process and I truly appreciated the time that was devoted to me on New Years Eve!!!

Nice people all the way! Mr Faid and Mr Genovese were very friendly and made us feel at home. I will surely return for a 2nd car!!

Absolutely amazing service from Tom and Richard Shattuck I went to three other dealers and they “couldn’t” help me fix my radio on my 2014 Cls550 . They went above and beyond to help me with my situation and I know when I’m buying a new car or have service needs I will make the drive and pass three other dealers to get to the Sanford location, anyway thanks Mercedes North for the help and making my driving experience like no other !

Thanks Tom, for WCS👍

We went in on Christmas eve to buy a vehicle in CASH. The sales manager Robert Owens didn't even greet us as we wanted to close the transaction. Left me and my husband waiting more than an hour and a half, because the vehicle was not ready. Mr.Owens was closing that day, was more interested in leaving for the holidays, instead of graciously making a SALE for his organization. VERY RUDE FINANCIALLY DISCRIMINATORY STAFF!!.

Fantastic customer service from the moment we pulled up to picking up from the vehicle from the service department. Tom was courteous and took the time to listen to our concerns. They were able to repair a problem that I have recently visited 2 various dealerships trying to resolve. Thank you for a great experience, We will definitely be back!

Customer service is exceptional. They take the time to talk with you and are very responsive and punctual

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for that dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for the dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Service representative (Rick) kept me informed daily on the progress of my repair. He worked much harder than he should have had to dealing with my extended warranty company, who was working hard to not pay for the repairs! Rick won the battle. Kudos, Mercedes for standing up for your customer.

Ehhh.... it's expensive with poor service

Great customer service. My SUV was over due for service, they gave me appointment next day. My service rep Rick was very helpful in explaining me everything about maintenance. Overall it was a great experience !!

At first I was extremely happy with the service everyone was nice, my advisor was great. I thought I had found my dealer of choice, I went in to get a key programmed and unfortunately they were no able to do it (not their fault, I took the wrong key). Then I got about 10 minutes down the road and reached up for my sunglasses, only to realize someone had pressed the SOS plastic insert and broke it. It’s now stuck bent up and uneven with the rest of the front unit. I know it’s minor but it’s annoying and on top of that they didn’t even mention it to me. I’m pretty sure it was a technician and they didn’t tell the advisor. But if I can’t trust them on something this minor, how can I trust them with the maintenance needed to keep my car safe and in proper running condition. It’s sad because it turned what was a 5 Star service and review into a 2 star. Even though braking something should be a one star they were really nice so it’s hard for me to give them a one star. Update** The advisor reached out to me and was eager to resolve the issue, although I may not return. I do appreciate the follow up, professionalism and good customer service.

Best experience for service yet! Thanks Tom!!

Bad service experience Yesterday I had service completed at Mercedes The service writer said the car should be ready around 12. I dropped car off at 8am. He said he would call or text when car was done. I called at 2 -left message- called at 3pm - he was at lunch , I left message - called at 4 and was assured he would call back in 15 min - went to the dealership at 5pm. Car was ready at 10:15am. Never got a call or text. Service writer no where to be found when I arrived at 5pm. I spoke to 2 different people that answered the phone and I advise them of my problem. Still no call nor could anyone tell me when my car would be ready. I was ignored by 3 people (I spoke to 2 of them) never spoke or saw the service writer after dropping off the car.

Jordan was exceptional with his knowledge and professional help in delivering the best possible vehicle to meet my standards. I have purchased many cars from this individual and he excels beyond my expectations! Thank you Jordan, I give you a 10 on a scale of 1 to 10 in every catagory.

Excellent service. Professional. Courteous. Experts at servicing my vehicle. Overall awesome

Always a great experience

Car was serviced and returned as scheduled.

For years, I always had a pleasant experience at Mercedes Benz North Orlando until the Service Manager left. One of my cars, sat in their lot for months after being towed in countless times for the same problem and paying thousands for unnecessary parts/labor and was determined to have a “random draw.” During this period, I traveled South 2 hours in a Mercedes loaner and received a call from a rude and belligerent serviceman stating they were ready to release my 2005 SLK with 38K miles. I picked up my car and immediately drove back South and my vehicle has more issues than when it was towed in. The windshield wipers don’t work (I found out on the Turnpike) states The hood Is open when it was the trunk, Mercedes couldn’t open upon arrival, countless electrical problems including sensors are present, convertible top leaks at both seals and I am thoroughly disgusted with the treatment and service Not received by this dealership where I have been a valued customer with 3 Mercedes for years. Service Department needs attention and Mercedes Benz USA only recorded the problems and despicable condition my car was returned in, however they did nothing to try and correct it. My vehicle was also hit in their parking lot while it was towed in for same problem. I believe after this horrific experience, I will not be buying another Mercedes. It’s All about the service department. I also replaced 2 tires, at My expense on the loaner vehicle.

I went in just to take a look at what Mercedes Benz had to offer and I was just blown away by the customer service that I received from mr. Carlton Smith and everyone else in the office on a brisk Sunday afternoon. I looked at about 6 cars drove two cars and walked out with the car I really enjoy. Everyone in the office was fantastic from the time I walked in the door, to working with the finance manager, to you signing the documents; everyone offered world-class service, which is to be expected for Mercedes-Benz. Thank you more Mercedes-Benz of North Florida for providing a great experience!

Great dealership highly recommended

The friendly and expert staff provide expert and speedy service. I plan to always own a Merecedes purchased from Mercedes-Benz of North Orlando!

Fadi exceeded my expectation when it comes to customer service. He made buying a car fun, which we all know is not fun at all. So thank you Fadi for all your help. See you in three years for the next upgrade. 😀

In a word "Awesome "...Tom always takes care of me and my vehicle .My service appointment yesterday went very well .

Very professional from check in to check out. Rick does a great job as my service advisor. The mechanics are thorough clean and quick. The dealership is a welcoming and comfortable place if you decide to wait on the repairs and they are quick to offer to drive you home and pick you back up for a more lengthy service. I'm very pleased with Mercedes-Benz of North Orlando.

Great service! Always a pleasure to deal with. They make you feel that your concerns are important.

When I took my auto for service, I was treated promptly and professionally by Cortney McLean during my visit.

Service guy was very nice and up to date with all that was done to my car. Good job!!

We were at sanford fl location to do our second maintenance and were having some issue since the person from (maitland location ) where we bought the car did not clarify lots of stuff. However, assistant service manager Richard Shattuck (sanford fl)who was assisting us for our maintenance went above and beyond to assist us of what we needed. He provided the best customer service. All the stars that I have given was for Only the service that Richard has given us that day.

Thank you to Mercedes of North Orlando in Sanford, very nice space and Cortney was very helpful.

I received excellent customer service from Ryan Isbaih. He went above and beyond to make sure I was happy with my purchase. I would recommend calling Ryan if you're looking for a new mercedes!

The service and the salesman and don't forget Ms. Flores, her chemistry makes the place a lot pleasant.

We have bought many cars from Auto Nation, specifically North Orlando Mercedes Benz. The GM, Walter Gruendorf is a pleasure to work with and has found us cars other than MB. Brought my SL550 from Texas and that is the only place I will let service my car. Thomas was my service advisor and very friendly and helpful.

Syed was filling in for another Sales Person who wasn't feeling good. He went above and beyond to make sure we understand the whole situation since this was our first transaction with Mercedes Benz. He made us feel really really good and I will definitely recommend him to my colleagues and my friend. He is an asset to Benz and looking forward to working with him in the near future when we are looking for another car.

The Reps Jennifer and mechanic Chris are very good listeners and are concern of my needs everytime I visit dealership.

I tried to order a part from the dealership but they wouldn’t take payments for orders of more that $250 over the phone. They wanted me to waste an hour of my time to drive there just to make a payment so I could come back in a week and pick up the item when it arrives. The internet just won another customer.

I tried to order a part from the dealership but they wouldn’t take payments for orders of more that $250 over the phone. They wanted me to East an hour of my time to drive there just to make a payment so I could come back in a week and pick up the item when it arrives. The internet just won another customer.

Had my passenger side airbag replaced at no charge. Other dealers said they would not do it at all. Thank you very much.only suggestion would be to put protection over the carpet in the cab. Grease on both sides that had to be shampooed.

I would like to commend Mr. Rick Stutter forgive for mispelling Rick's last name. My vehicle was towed to the dealership and I had called in and I connect with Rick. Rick was on top of my situation and I had my vehicle the following day. Rick's communication was flawless, he kept me updated and he recommended things that I need to pay attention to and he even while my car was in the shop contacted me after hours .

Having visited many Mercedes-Benz throughout the US and Germany over the years and I must say this was one of my most pleasant experiences. My problem was immediately addressed and corrected and I couldn't have left any happier as a customer.'

Ryan is a terrific sales person. He is extremely informative and really works with you. The delivery of my car was easy thanks to Chris and I?m super excited about my car. I highly recommend going to their dealership.

Buying experience was fair and easy. After shopping at several dealerships, we found Mercedes of North Orlando to have the best prices and selection. Thanks esp. to Jordan for his professionalism and knowledge. He found our perfect car and worked with us to get it.

Quality of service and friendliness of staff was, as usual, great. They customarily return your car washed. It was clear that the car had sat outside overnight and was covered in dew, including all glass, making it impossible to drive. A nice valet tried to help but only succeeded in smearing the water, not helping the situation.

Outstanding experience at Mercedes Benz of North Orlando! The staff were amazing, patient and kind. Ryan and Tony were wonderful to work with they are extremely professional, honest and knowledgeable. They made our car buying experience enjoyable, we won’t be going anywhere else. Thank you!

If you buy Car Mercedes-Benz never except good customer service and Loyalty with them. I donot know every dealer have that kind of attitude or only Auto Nation has.

I visited this dealership today as my current lease is over in a few months. I had some time and wanted to see what my options are. The young salesman that I spoke to was great. He asked me since he was new to speak to his new car sales manager. I agreed since he had been so gracious. We walked into the show room and he went into two different glass offices and I could literally see the indifference in their faces. They refused to come out . This young man came out so embarrassed and didn't know what to say. I felt worse for him as I knew at that very moment my business would go elsewhere. I did tell him to advise them that I was a serious buyer and they just convinced me to drive to Orlando or S. Florida if need be.

John was very helpful with the sale of this fine used Cady.

Leased many times, but never had such a seamless and efficient transaction! The service was top notch and we were treated more like family than customers. Definitely a trustworthy staff (Tony & Ryan). They were so patient and accommodating with my little one. Will be a repeat customer for sure! Thank you!!

I brought my Jayco RV with Mercedes chassis in for service A. Tom was wonderful. He was very informative and shared a lot of knowledge with me about Diesel engines. I will be back to see Tom at Mercedes in the future.

I have purchased many cars and I have never written a review on anything, ever. But I had to share. Best car buying experience I ever had. The Manager Tony and his staff (Fadi & Chris) treated us like family. They did the right thing to make sure we got the car we wanted at the price we wanted. Tony bent over backwards to fix any problems that came up. They made sure everything went right and I could not be more satisfied with my car buying experience. The waiting area was clean, comfortable and stocked with complementary goodies to make our time there comfortable. Thank you Tony & staff!

Upon leaving for work one morning this week, my 2017 GLA wouldn’t start up. I spoke to an incredibly kind AutoNation rep and she scheduled me an appointment within an hour as well as a (beautiful) loner vehicle so I could continue my day with ease. My car ended up needing a new battery, which was promptly ordered and installed the following day, completely covered by warranty, even the service. Huge shoutout to JENNIFER in the service department. She texted me with any important memos about my car and got me in and out in no time. Her professionalism and kindness was amazing and I felt well taken care of. I highly recommend the Mercedes of North Orlando!

All good. Service writer Jenn was great

Great service and honest diagnosis. Great car wash and clean after service

Love this dealership! I was at Lexus with my fully loaded sport 2017 RX 350 and I complained about it. I was going to buy a new one. But I was disappointed with the new one in comfort, gps and features. I called Mercedes and Mr. Genovese took my call. He texted his contact info for me. After I left Lexus I drove there. The moment I sat in the 2020 GLE 350 same price as the Lexus. I was in heaven! Jorden, the salesman, sold me the car. He was very knowledgeable about all the features and courteous. He was relaxed and took his time with me. They worked on the price for me. Sold! I am very pleased.

Richard was very helpful, he went far and beyond to fix my car issues, thanks Richard

My service adviser Britney always makes sure my needs are met and is always attentive. She Goes above and beyond. AAA++++ for Mercedes to have such an assist on there team..

My service adviser Britney(lake Mary/Heathrow) always makes sure my needs are met and is always attentive. She Goes above and beyond. AAA for Mercedes to have such an assist on there team..

Outstanding serve...grateful to be a customer...

I have nothing but praise and satisfaction with the service I received at Mercedes Benz of North Orlando In particular with my service provider Jennifer Neeley. Jennifer went above and beyond to attend to my service needs with the utmost patience from start to finish. I highly recommend this dealership and Jennifer Neeley.

Was a good experience......Jen is really nice, informative, and is willing to assist the customer anyway possible....

Service is great, people are fantastic. The Starbucks machine is awesome while waiting. The loner car was wonderful! Very happy with my purchase

Wonderful staff; while we had a few hiccups we are getting them taken care of and it was not the dealerships fault at all! They will make sure you feel like a priority and that everything is perfect. Also helps the car is the smoothest car I’ve ever driven ;)

Very easy communication and great customer service. Will recommended to anyone

From my first phone call & inquiry to driving off the lot my experience with everyone I encountered at Mercedes Benz of North Orlando (MBNO) was exceptional. I found a low mileage and well kept 2013 MLK on the internet, spoke with Beau & Tony in sales to obtain a purchase order and reserve a test drive. Beau picked me up at the airport for a quick ride to the dealership where the car was fresh out of detail and waiting in the showroom. After a thorough viewing and test drive it was obvious the MLK was completely as advertised by MBNO and as described during my phone calls with Beau & Tony. There were no surprises, hidden costs or pressure to purchase add-on items. I was informed of available warranties and prepaid maintenance plans, but when I indicated I wasn't interested neither subject was addressed again. Purchase was made and I was in and out in roughly two hours. I actually enjoyed the experience and meeting the team at MBNO. If you're looking for great service & value with professional expertise and a no pressure experience I highly recommend you give Beau and Mercedes Benz of North Orlando a chance to earn your business.

From my first phone call & inquiry to driving off the lot my experience with everyone I encountered at Mercedes Benz of North Orlando (MBNO) was exceptional. I found a low mileage and well kept 2013 MLK on the internet, spoke with Beau & Tony in sales to obtain a purchase order and reserve a test drive. Beau picked me up at the airport for a quick ride to the dealership where the car was fresh out of detail and waiting in the showroom. After a thorough viewing and test drive it was obvious the MLK was completely as advertised by MBNO and as described in during my phone calls with Beau & Tony. There were no surprises, hidden costs or pressure to purchase add-on items. I was informed of available warranties and prepaid maintenance plans, but when I indicated I wasn't interested neither subject was addressed again. Purchase was made and I was in and out in roughly two hours. I actually enjoyed the experience and meeting the team at MBNO. If you're looking for great service & value with professional expertise and a no pressure experience I highly recommend you give Beau and Mercedes Benz of North Orlando a chance to earn your business.

Service required for our S Class Mercedes. All work performed in a timely manner, car was ready when promised. Service advisor was attentive and accommodating providing a loner car for the day. The facility overall was very clean with many accommodations for those who waited for their service to be performed. Very pleased!

When a forty-year-old treats a sixty-year-old like he's a twenty-year-old there's a problem

Greeeeat

I took my car in for check up as I seemed to have an electrical /systems issue. The service team was exceptional and the assistant service manager in charge, Rick Shattuck, was very detailed on explaining the most likely problem and the potential solution. Service was prompt and within hours they discovered the issue and made the necessary repair (not that expensive!!)) I will definitely be coming back (hope not) if needed! On top of that, coffee, cookies and shuttle service! 5 stars for sure.

Everyone is always friendly great customer service and fast

Thank you for the professionalism.

Very nice. Car is great! I h.g.h ad high expectations of a Mercedes Benz dealership and they lived up to them.

Had a good experience

Great experience! I asked for a quick and efficient out the door sale as I had a tight schedule. John McClung and Chaz did not disappoint. They were very knowledgeable and accomodating. In short, they were Awesome!!!

great experience, very knowledgeble service advisor, I have no complaints, did what had to be done and did not try to sell me services not required

Great customer service, service adjuster extremely helpful and knowledgeable, will definitely return for service here

Excellent customer service 👏👏👏👏👏

Very good in helping to arrange how and when to get my Mercedes to their dealership for a diagnostic check ! The car showed a problem while driving home from vacation. I was able to make it to my residence on a Saturday and immediately called the dealership. I left a message and was told a return call would be made to me in the afternoon. I waited until afternoon and called again as I know the people at MB are usually very attentive. I spoke to a receptionist and she immediately put me in touch with Jennifer and my problems were quickly solved! I have always had a very good relationship with MB of North Orlando. They are caring and very helpful. My car was returned to me on Monday which was wonderful as I had a full schedule for the week and needed transportation or I would have had to reschedule. I recommend MB of North Orlando for it’s interest and care of their customers. Thank you!

I had a very pleasant experience with Mercedes of North Orlando. Jennifer kept me informed of the progress of the repair.

I have never imagined the experience of buying a car can be a pleasant one! The sales staffs (John and Tony) are attentive, patient and very accomodating. They even let me test drive the vehicle for 2 hours all on my own! And believe me, they are very willing to do business with you so do not be afraid to tell them what you want. You will be happy with what you got in the end.

We had outstanding service at Mercedes North Orlando and could not be happier. I took my Car in for scheduled service and they were so accommodating and also was able to have a rental while my car was serviced. My beautiful car is running amazing. Thank you Mercedes.

Excellent customer service,from Carton, all aspects of the buying process was clear and concise.

My buying experience was extremely satisfying. The professionalism and knowledge of my salesman (John McClung) was over and above what I have seen in many dealerships that I visited. He made himself available at every opportunity and really provided that personal touch. The other manager Tony Genovese was equally impressive.

Had a good experience overall. Carlton was our sales advisor and was friendly and courteous. We did spend a long time at the dealership with financing issues. There were some miscommunications regarding communication between the dealership and my Credit Union. I had a guarantee approval letter but still had issues. This dealership, like all dealerships I would prefer that you finance in house with them after all that's where they make their money. They just were not competitive with the rates and terms compared to my credit union and they do not has most dealerships do not like to "chase the money". They were, however very upfront with the issues that they had with my particular Credit Union and on Monday when I brought them a check from the credit union all was well. My overall experience was good but there were several times I felt like I had to go find someone to help me that I have been forgotten about, regardless I would still purchase here again.

Had a great experience, Ryan was great, very good service. If it was not for Ryan we would not buy a car from here and drive all the way to Sanford.

I came into the shop very little notice with a flat tire and was taken care of right away. Thank God the no flat tire was available so the dealership went straight to getting the tire replace. I am very grateful to the staff who helped me out and am truly thankful for such great work done and quick at that.

Had a great experience with my recent 40K maintenance service. The service, which included an idling problem, was taken care of over a two day period. The assistant service manager, Richard (Rick) Shattuck, answered all my questions, provided a loaner for the two day scheduled work, and was super friendly, informative and professional. A much better experience than I had at my 30K service with a former service manager. Hopefully Rick will still be there for my 50K service as he was excellent to work with during the whole time.

Very nice people

Excellent customer service

Incompetent service technicians.They overfilled my cars motor oil.went back twice for the same problem (AC)

As always Sharif gave us great service and up straight pricing ! We love our new GLC and this is our fourth car we have bought from him and this dealership!

Jennifer was so kind and helpful with the cost of service on my vehicle.

I have a G wagon that was just out of warranty. I had an initial problem that my service representative Brittney was able to have repaired under a courtesy warranty. Then I had an unexpected problem with the power steering system. Again, Brittney’s help was priceless in helping me navigate thru the process of having this major repair done. She was my advocate and for that I was very grateful. In addition, the end result of the repairs by the service department was excellent.

Very friendly nice people

I am an out of state buyer and chose to purchase from this dealership because they have a CLS with the upgraded leather option, which is rare to find on the CLS. The purchase process was swift and professional, until I bought the car. In the days leading up to my purchase, my salesman would call me at the beginning of the day to follow up with loan documents and status. Although, after all the paperwork had been filled out and the dealership was no longer concerned with SELLING the car because I had already PURCHASED it, the salesman would no longer show interest in speaking with me and would return my phone calls a day or two later (on several occasions). As a result, I received my car 15 days after I purchased it, when it shouldn't have taken more than 10 days at most. Had that been the only issue, I wouldn't be writing this review. One of the main issues in this purchase of mine is that the car I purchased is a Certified Pre-Owned vehicle. When you purchase a CPO vehicle from the dealership, you would think you are going to receive a car that is in very good condition, not brand new but just very good condition. The car might have a scratch or two, light wear on the seats, maybe a ding on a door at most, etc. This was not the case with my Certified Pre-Owned Mercedes CLS400. I personally don't mind if a car has had repaired damages, as long as the damages were repaired professionally and cannot be spotted by an amateur, such as myself. I am not sure who is conducting the "Rigorous Vehicle Inspection Process" at Mercedes Benz of North Orland, but whoever is completing these inspections and concluding that these vehicles are eligible for CPO status should be retrained. My CLS has been repainted in several locations, these locations include: Rear Bumper Cover, Front Bumper Cover, Driver's side Fender, and Driver's Side-Skirt. Furthermore, I have paint overspray on my Driver's side Headlight, it seems as if it wasn't masked off well and the white paint has sprayed onto some very visible parts of the headlight housing that is black. This overspray measures about 3 inches long and very striking to the eye. The front Bumper Cover of my car is completely smashed up on the bottom Driver's side and it is being held together with two Zip-Ties. The Driver's side Fender paint is heavily Orange-Peeled, meaning that it was not painting properly or sanded to a high gloss finish like the rest of the car. Furthermore, the paint on the Fender doesn't match the car's Designo Diamond White paint. The rear bumper has two separate locations at which the paint is dripping, so my rear bumper has dried paint drips. Had these paint jobs and repairs been completing professionally, I wouldn't have minded at all. Accidents or damages can happen and it is my belief that as long as they have been repaired properly, I don't care! However, my car was repaired far below the standards and somehow managed to pass this dealerships "Rigorous" inspection process. The second big issue with my purchase from this dealership is their tardiness in forwarding paperwork to my local DMV for processing. They did not send the Title/Tag paperwork to my DMV until I called them wondering why I have not received ANYTHING from my DMV. Upon contacting Mercedes Benz of North Orland, my DMV finally received the paperwork for the registration of my car 5 MONTHS AFTER I PURCHASED THE CAR. Meaning that I had been driving the car unregistered in the state of California for 5 months as a result of this dealerships carelessness. Now that the fees were late too, there was a several hundred dollar late-fee, which the dealership has been unwilling to acknowledge and accept. I have contacted the dealership on several occasions and they claim that the entire fee is the remainder tax I have to pay but it is not. Several associates have taken messages from me, spoken with me, and promised to have their "Tag Lady" call me back but no follow-ups have ever been made. The manager, Walter Grundorf is always unavailable as well.

Salesman Eddy was awesome and super helpful but the finance manager was a little pushy and was trying to rush the process to the point that he was messing up information on the documents and still requesting that I sign them anyways and he will fix it later...Not sure if this is standard procedure but I am use to signing documents that are already correct and do not need any correction. Other then that, my experience was great.

My personal service rep, Jennifer was outstanding and went above and beyond to make my experience exemplary. She made lemonade out of my lemons. Scale of 1-10, she gets an 11.

My experience was the worst I was warned about getting work done at Mercedes on 6/26/2019 I called and asked for the service department in regards to getting a quote on a damaged valve stem on my tire the damage is pretty minor so I took a chance I was told to bring in the tire to be inspected to find out if it would be a easy fix or if replacement was needed I walked in the service department and explained my situation the service advisor recommended that I let the mechanics look at the tire and and then tell me what the problem was and a quote I was late for work and had already changed out the bad tire and was using the spare donut I was clear that I wanted to know the price before any work was done the service advisor gave me prices including labor that was surprisingly under 60.00 dollars I then gave my number and said to call me when the mechanics find out something ...after an hour or so I received a txt saying the valve stem had been replaced with out my permission and not only that the price was 4 times what we talked about .. I respectfully decline and said I will just pay what’s needed for the time it took them to look at my tire ... I was then told the parts are only one time use and I would have to pay for parts and labor that I didn’t authorize I was shocked because I couldn’t believe the level of deception they where holding my entire wheel for ransom I even asked for the number to there corporate office and was given a fake number.. I never expected this from Mercedes it is now the next day and they still have my rim and tire that is AMG and worth over 700.00 dollars And I have reported them to the better business bureau now I am forced to go to the court house and take legal action I have to rid on a spare donut to get to work because of the lies of a deceitful Service department I will never buy another Mercedes Benz if this is the treatment you get from a so called respectful dealership please be careful if you visit this location they are crooks and can’t be trusted

This was the easiest car buying experience. My salesman (Ryan) asked me exactly what I wanted and helped me choose the perfect car for me. The entire process was pleasant.

Great experience. Ryan & Tony were very helpful and patient in helping figure out what was best for me. Customer service and overall vibe at the dealership was extremely refreshing.

Excellent service manager. Full transparancy on repair costs.

Our service rep was excellent. He took time to explain in detail the repairs and recall work. He checked to see that our parts were under warranty. Mercedes of North Orlando/Sanford is a great dealership for service. If you have an RV with a Mercedes Sprinter Diesel, we recommend this dealership.

Leasing my Mercedes-Benz from Mercedes-Benz of North Orlando was relatively quick and very easy. The sales person (John McClung) was patient and willing to answer all my questions. All employees that I dealt with during this lease agreement were professional and easy o work with.

I have been more than satisfied with Mercedes of North Orlando from day one. Each person I’ve had contact with has been friendly professional and knowledgeable and very willing to help me have a great experience. To name a few Jordan Connor in sales went way overboard to get me the car I wanted from a sister dealership after hours. Demaris from service scheduling worked me in with short notice (I live in Alabama and was back in Orlando on short trip) for my first service Appointment at which Jennifer took me under her wing and helped me know exactly what they would be doing. Then called me at the very time she said they would be finished. I felt like a rock star! Thank you!

Excellent service, and very friendly.

Have dealt with them several times and would recommend another dealer if you need parts.

A nightmare of a service experience, worse ever.

I bought a 2007 Mercedes S550 about 8 weeks ago from Chris Mulder a sales associate from Mercedes of north Orlando. and on paper the car was amazing low miles for the year (91,000) and it was well maintained from a service aspect,the interior and exterior was in amazing shape and on the surface was worth the $13,497 that i paid. in full i might add. 4,000 miles later my car no longer works and to top it off i did a diagnostic on the car and i was presented with a repair bill of $15,668.27 to repair my vehicle. that's over $2000.00 more then i originally paid for the car. This car should have went to the auction instead of the car lot. on the website auto nation boast about a 125 point inspection and how comfortable and at ease the consumer should be buying a car from this organization. THIS IS NOT TRUE, IT IS AS FAR FROM THE TRUTH AS YOU CAN GET .if you purchase a car that is not a certified pre-owned there is only a 50 point inspection done. up until now i still don't know WHAT 50 POINTS THERE INSPECTING.I asked the general manager and he did'nt know, nor was i presented me with such inspection. I offered a resolution for the matter: (1) I trade the car in back to the dealership and offered to buy another car and forget about all the inconvenience that i was caused and continue being a valued customer. I was at a understanding that i used the car for 2 months and i was set to lose a little value from the car being that i added 4000 or so miles on the car. also i was expecting auto nation and Mercedes Benz of north Orlando to take a stand an show there moral turpitude by standing behind there product. which was not inspected as it should have been, because there is no reason someone buys a car and 2 months and only 4k miles later has to be subjected to 15k worth of repairs. repairs(motor mounts shot, flex disk front and back were cracked,front struts both sides= $5500.00 and the best part a new transmission and torque converter= $10,000).after a while I received my trade in value and i was offered $5,000.00 for my 2007 Mercedes Benz S550 with 95k miles . That means that i will lose $8,497 because of auto nations lack of providing a quality product.Auto nation has falsely provided assurance to customers with this whole your car was inspected by professionals assurance. WHAT I FIND AMAZING IS THAT AUTO NATION AND MERCEDES BENZ OF NORTH ORLANDO IS NOT WILLING TO TAKE RESPONSIBILITY FOR SELLING A BAD PRODUCT. A COMPANY WORTH WELL INTO THE BILLIONS. BUT THEY HAVE NO PROBLEM TAKING $8497.00 FROM ME AND MY FAMILY'S POCKET. IT IS NOT ONLY MY OPINION, BUT THOSE WHO SERVICE THE VEHICLES AND WORK AT THE DEALERSHIP THAT THIS CAR WAS NOT FIT TO BE SOLD TO THE PUBLIC WITH ALL THE ISSUES THAT IT HAS. MY ADVICE IS TO NOT CHOOSE AUTO NATION AND MERCEDES BENZ OF NORTH ORLANDO FOR YOUR NEXT CAR PURCHASE IF YOU LIKE SLEEPING AT NIGHT. BEST WISHES ON YOUR NEXT AUTOMOBILE PURCHASE. Concerned for the community.

Was a Great experience...Jordan my sales associate was immensely helpful and knowledgeable about my new purchase of my SLK250. I Love It.....my previous SLK350 I miss...but am immensely happy with my new vehicle that Jordan helped me drive away with. Great Job Jordan...!! Mr. Holt was absolutely outstanding as well. I would be remise if I did not mention the "money guy"....Great Job By All....

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

It's ok except for the high hourly rates and the new Democrat haletosis laden car cleaning guy. He likes to engage into racist political diatribe. No thanks.

We just bought a used vehicle from this branch, we worked with Sayed, he was wonderful to work with and was so kind and went the extra mile for us.

Fantastic service!!! The staff I've interacted with...Kayla and Charles were compassionate and understanding and I felt went out of their way to help with a resolution to an ongoing situation. I believe I have finally found a dealership that can work on my Mercedes Sprinter and keep me on the road safely. Thank you!!!

Excellent service. I was in for an airbag recall and the work was finished almost before I had time to finish my coffee. Good job!

Excellent visit to service, They took great care of my car and were very professional though out the process. I highly recommend Mercedes of North Orlando.

Outstanding service. I have dealt with many Mercedes dealerships. Mercedes Benz of North Orlando is one of the best.

we went great!!

Excellent service! This was my first time at Mercedes Benz of North Orlando and I couldn't be more pleased.

The customer service is friendly and efficient; I was able to schedule the check up for my vehicle and use the loaner for the day. I was not late for work. A+ 5 ⭐️ !!

I required Recall Warranty work on my Mercedes 3500 Sprinter RV and I had to wait for the work to be completed. They were ready when I arrived and the work was completed on time. I'll definitely use them if further service is necessary.

My experience was beyond superb. My salesman Ryan was sure to expose me to every vehicle available and after my selection he was sure to educate me on every feature in my car. My finance manager Chaz was absolutely AWESOME, full of product knowledge. I am now a forever Mercedes Benz customer.

My buying and financing experience was pass superb at the North Orlando (Sanford) Dealership. I was very pleased. I?m now a loyal MB customer.

Great service. Quickly put me into the system as I had a breakdown and I'm not from the area. They quickly serviced and got me going to I could get home 250 miles away. They would have liked to hold the vehicle longer to diagnose further but understood my need to get home and accommodated me to do that.

Excellent service

Very Good

After several calls, I was able to schedule an appointment for a Recall on an Airbag. It was for the Drivers Side Airbag. I wrote to Mercedes and asked them if the Passenger Side could be replaced at the same time, and was told their was not a recall yet. I asked the Service Advisor when I went in for the Driver side replacement, and was told "there was not a recall - it might even be a different manufacturer." When I returned home, I checked our mail and there was a recall for the PASSENGER SIDE AIRBAG; it was dated in March. If you treat customers fairly, they will come back. I never plan to return to Mercedes Benz North.

Great service , Tom help me to resolve minor issues with my vehicle thanks you

Steering wheel adjustment and full service including oil change Rick was my advisor and he was GREAT to work with!!!!!!

Jordon Conner the sales man was very nice, worked with me and I feel like I got a good deal on the car I wanted. It was an exceptional process...Jordon showed me all the features of the CLS450C which I purchased...Love the car...

The buying experience was a total pleasure. No pressure! The staff was knowledgeable, patient and courteous. The facility and vehicles were immaculate. The management is apparently effective in all facets of the operation. We spoke with several members of the staff and they made us feel like part of the family. We would highly recommend Mercedes-Benz of North Orlando to our friends and family. Thank You RBD

My husband and I went to Mercedes-Benz North Orlando to look at a 2017 Acura MDX. We were immediately greeted by a kind receptionist and sales associate. We test drove. The car was in immaculate condition. The transaction was fairly simple, no gimmicks, no over-selling. Even the finance manager was professional and not pushy at all. I love love love my new car. Would definitely visit them again.

My husband and I are traveling from New York in our Mercedes Sprinter motorhome and our engine warning light came on saying excessive oil. We found this dealership near where we are vacationing and want to say “Thank you “to Peter and the service technician for helping us with our problem. They took it in right away and fixed the problem. Relieving a day full of stress on us. We would recommend them to everyone . Thank you again . Darl & Alice

Great, friendly service. Willing to explain everything to you.

Loves the experience! Charles Cullen is very professional and knowledgeable. Will come back again!

Walked in initially I was completely ignored, then a sales representative asked if I needed any assistance. I explained I was looking and she offered her assistance needed. I came back after viewing several vehicles. I went back to her and asked for assistance. She guided me to a desk to gather contact information. I explained I was interested in trading in my fully owned 2015 CLA 250 for a convertible E Class coupe. She showed me three cars within three minutes while still scanning the lot paying closer attention to the other customers. We can back into the showroom and service advisor can over to give her information about another customer interested in purchasing another car. She was not yet finished with me. I excused myself and will be going to another dealership that welcomes customers who car shop in sweats and ball cap 🧢; who appear to be financially unable to afford anything on the lot, but in reality nets over over 125k per year and 850 credit score! #ShoppingWhileAfricanAmerican #MercedesBenzofNorthOrlando #AvoidThem #NotWelcomeHere

I took my Thor Chateau there yesterday - for AN OIL CHANGE --- Peter McDonald was the Service Advisor -- he never explained anything -- told me I needed things I did not -- and when I asked how much all of this would cost -- he just kept typing on his computer --- and finally handed me three pages --- RECOMMENDED -- is NOT really --- NEEDED --- there is a difference. As a recently widowed woman --- I feel taken advantage of -- and I will NOT be returning or recommending this dealership for any type of service.

I took my Thor Chateau to this dealership -- Mercedes of North Orlando -- yesterday -- it barely had 5,000 miles on it -- all I wanted was an oil change -- it had been almost a year -- even though I only put less than 2,000 miles on it. Peter McDonald was the Service Advisor and was the WORST I have ever had to deal with. He explained NOTHING -- told me I needed unnecessary things -- charged $150 to 'top off' the DCL fluid but never told me he was charging or doing this -- I know how to add DCL fluid -- I monitor the level -- it was down ONE BAR!!! This man was like a dead fish -- no personality or compassion at all. I am recently widowed -- I feel totally taken advantage of by this dealership and I will NOT be returning or recommending it to anyone. There is a huge difference -- in RECOMMENDED versus NEEDED....

PLEASE BE AWARE!! These dealer pretended to charge me with $450 to a Diagnostic. For example, in Mercedes of Tampa they charge $169. When my sprinter had 10.000 miles they charged us $1000 just in labor for a B services part just $$150. What do do think? Stay away!

For a Diagnostic $450 Diagnostic at Mercedes Benz of Tampa= $169 For a regular service for a 10.000 miles sprinter $1.250. ($1’.000 just labor). Professional scammers. Be Aware!

Such a Awesome Experience from my salesman Fadi Hosen to the manager Kevin Keith Not to mention the commitment of the GM all are gentlemen who are eager to serve and ready to meet every expectation of Your Mercedes Benz Experience What a Joy to find a staff that was ready to Keep there WORD concerning their Automobiles God Bless Mercedes Benz North in Sanford in Jesus Name. Pastor Sam

My husband and I have nothing but rave reviews about how we were treated. The facility is very nice and the staff is pleasant. We really like our Mercedes mainly because it is such a smooth ride and we are confident that their service department is A-One.

Above and beyond expectations. Very polite and when they heard I had major surgery and was concerned about a four hour wait we were in and out in just over an hour. I was thrilled. Chairs were comfortable, coffee and tea wonderful and service great

Excellent Service and follow up. Richard Shattuck did an excellent job. My expectation level was met completely.

I had a very smooth experience with the dealership and service department. They did everything that was necessary and explained each step.

Everything was great dealing with Mercedes of North Orlando!

The entire staff at this Mercedes dealership was fantastic, especially Shariff! This is the 3rd car that my family and I have bought from him and the experience is always the same ; quick, responsive, professional, and pleasant . Due to some specific requirements while purchasing a work vehicle last year we were unable to use Shariff. Our experience at 3 other dealerships while trying to get what we needed was a TRAINWRECK to put in nicely even more so shining a light on how absolutely unparalleled the service is at Mercedes/Shariff. If I could I would give them 6 stars. Thank you again to Shariff, Chaz, and Elise for being nothing short of ROCK STARS!!!!

Great dealer with outstanding service department and customer service,

Charles was my service rep. when I came in for service for my 14 MRBZ. He was not only very informative about what I needed done, he was cordial and was down to earth....Definitely a difference from past experiences at this facility. Welcome Charles to the Orlando Sanford dealership...

Nice facility with people that it are comfortable with which to work.

They claim they are no haggle with their fair prices on their cars, which is debatable in and of itself, then they wanted to give me 10k less of what my vehicle was worth in trade in. Waste of my time, bad business, I rather spend and extra 15k some where else than give them my business

Working with David Z from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David Z and AutoNation in N. Orlando!

went to the Dealership to get new car. I drove from Jacksonville, FL to this Dealership and I have no regrets. My Salesperson (Briana Ojeda) is the best they come. She took real good care of me and find the exact car I wanted. Briana, thanks for being so polite and having a willingness to help me. YOU ROCK!!! If you come to this dealership, you won't go wrong if you request Briana. Again, thanks for making my day stress free. Chandra H.

Working with David from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David and AutoNation in N. Orlando!

Mercedes Benz of North Orlando holds the bar of excellence that other dealers should strive for. Their Service Department is superb. I want to thank my Service Advisor, Rick Shattuck for seriously going above and beyond with each appointment I have. I am quite serious when I say, 'He is the best Service Advisor I have ever had'. Mind you, I have had many new cars over the years and different makes. I'm 100% Mercedes now! Thanks MB of North Orlando! Thanks Rick!

I was on a trip with my Motorhome,a 2016 Winnabego View on a Mercedes Benz 3500 chassis,the MH only had 18000 miles on it and the coolant radiator fan developed a problem.I made it to MB of north Orlando and talked to there assistant service manager.They had a tech look at the fan and decided the fan was a defective part,that is what they told me. The assistant service manager said to go ahead and get it fixed,and then contact MB about a goodwiil adjustment.The cost was $760. I was misinformed,missled or lied to by the ASM,MB will not make any adjustments or refund after the repair it is up to the dealer to contact MB about a GOOD WILL repair. NOTHING BUT THE BEST FOR WHO?

Very professional and honest!

I wasted 3 hours of round trip to there and had the unpleasant experience with her unprofessional or untrue job. I found one good used cars online and contacted her to check the availability of that specific one in stock yesterday. And I visited there today because she said it is there. At first, she said "that car is not in this shop", then "which one are you talking about? You sent 5-6 cars" (I never asked about 5-6 cars, was only 1 specific one by email and text), then "Oh, we have that one here, let me get the key for test drive". One minute later, she came back and said, "It was sold this morning" . the story was changed several times... then we found another car with similar conditions and she gave me the price and I tried to make sure again with her. She checked the paper on the front window of the car and said the price twice. But after we came back to the office and filled out all forms, she brought all papers to me and showed the contract paper with the much higher price, saying the price she told me was a "mistake". I do not understand how come she did not tell the customers the truth as soon as "mistake" found and just made all paperworks and wanted me to sign on it. I am still not sure that was really coincidences of all happens (confusion of which car i was questioning, the car was sold this morning, did not know the right price, made all paperwork without telling the customers the price change) or her dishonesty. So, she ruined my long trip with expectation for a nice car and also ruined the reputation of Mercedes-Benz of North Orlando. I would not recommend Mercedes-Benz of North Orlando to my friends at all because of her unprofessional or/and dishonest work.

Several people were very helpful. I knew what I wanted so it made the process smooth. Everyone was very friendly. Brianna even helped with setting up my garage door opener.

What a great place to buy a car thank you Jordan

Carlos went out of his way to make sure that I did not have a long wait for my 2,000 mile check up. Much appreciated.

Great service

Very friendly and knowledgeable. Did what needed to be done and gave me a list of repairs that were not needed yet, but would need attention in the near future. This is a great planning tool. I never felt an pressure to do anything. I like that and will definitely by back.

Absolutely awful experience. Rude, don't know the basics of how to talk with customers. Bossy attitude. Wanted to give zero stars but Google Review has a minimum of 1. I liked a CPO car they showed in the computer and asked if they can have the car brought in to the showroom. They said it will be there is a day or 2. Did not receive any call on neither of the days. I call them end of 2nd day and they start asking questions like are you going to finance from us, and that you are aware of the price and it will not be negotiated. How am I supposed to decide on a car without even having a look and taking a test drive. I was then told you can drive any other newer models to try out. Like seriously how can I test drive on a newer model and judge on how a CPO car should be. They somehow then agreed to get the car tomorrow. I see the car liked it. Agreed to buy. Had to finance from credit union so I get that set. Called them around 2 PM after I received the money. Booked time with them in the evening so as to meet and get the car. The sales guy approaches and says I have some news. The car had some problem, so it is not CPO certified. I mean really, 10 mins from buying the car you say the car we spoke is not CPO certified. Are you kidding me dude!! Don't you know the product you are selling. 5 days back you say its CPO and now you say its not. The sales people here are a joke. I had to come down to the showroom and only then they told me. Not even on a call. I got the money financed, got the insurance started, paid for the insurance and when I asked what if the credit union and insurance charge me for cancellation will that be taken care by Mercedes, Sales man says I can't promise that, you have to talk to the general manager. Did not have the courtesy to accept their own mistake. Not a percent sympathy for the customer who faced the issue. Did not even look at me while talking. Kept talking with 10 other people in between. Don't reply by saying contact the General Manager for the issues faced. Have the courtesy to get my contact details from your system and give me a call if you really care about your customers.

Excellent service experience! My service advisor, Brittney Dufresne, was superb and made the whole visit seamless!!

Bad service

Took my car into Mercedes-Benz of North Orlando for a routine service and when I got it back I had a huge piece of my clear coat paint missing from my trunk. I’ve been calling and leaving messages with the service manager Charlie Miller for days and they’re completely ignoring me. Everyone beware! Do NOT take your car here!!!

Service here is a bit disorganized- I had to book three weeks out to get a loaner vehicle, only to be told upon arrival that they had no loaners to give me. Customer service is slipping- even on the sales side. There are definitely more competent dealers in the area.

made a convenient appointment, and was given all the info and expectations. Left my Sprinter/RV overnight and picked it up next day as promised.

People at this dealership are very helpful, honest and, diligent. They will for sure look for creative ways to accommodate their customers.

My Wife and I arrived at the location and was immediately disappointed. We walked into the lobby area and was completely ignored by 3 members of your staff. There was a young lady who walked out of an office immediately to our left and looked through us. There was 2 salesman standing next to the receptionist desk and did not offer a greeting either. At this point I'm saying to my wife they don't deserve our money and we should leave. My wife had her heart set on this particular BMW so we stayed. We stood at the front desk for approximately 3-5 minutes (seemed like an eternity) before Ryan I. came from the back and warmly greeted us. Ryan's demeanor and honesty kept the dealership in the running for our business. Ryan was extremely professional and made no excuses for his colleagues' actions. We saw the car, test drove it and decided to buy it. The next day my wife drove the BMW X5 off the lot. Please ma kes sure that Ryan I knows how much I appreciate his effort to make us feel comfortable. If not for Ryan we would have taken our business elsewhere. You'll really should train your staff to acknowledge customers as they enter the showroom. Their lack of acknowledgement made us feel as though they didn't think we would purchase anything so we weren't worth their time and effort. Let your staff know that a simple hello goes a long way towards making a person feel comfortable about spending their hard earned money at your business. My rating is based on our initial treatment before interacting with Ryan.

I have received exceptional service and professional attitude.

Thank you so much for the wonderful service we received at this dealership! We’re Canadians spending winters in Mt Dora Florida and it is so nice to know that when we have any problem large or small we can count on you to look after us. Rick looked after us and was just great! Thanks again! Janet

Professional service. Sayed and Walter are fantastic.

Looking for a new ride. Great customer service to be expected from a Mercedes Benz Dealership. Not pushy and very informative on each cars' capabilities

Excellent costumer service! I enjoyed the experience with the help of David Zechman, always followed up with me, available and guide me and my wife through the process! :)

Excellent service, Syed, our salesman did an excellent job.

Went to another dealer

I took my car into this Mercedes dealership to have some noises taken care of, and the sunglass holder needed to be replaced at 47,000 miles, which would be covered under warranty back in April.  They told me I have no issues with the car and that we just had to have things tightened up.  They mentioned, for the sunglass holder that they would have to order your part from Germany, and that it would take a few days and somebody would call me when the part was in.  I never recived a phone call about my part, however I did start hearing the same of the noises again.  So I took it back to them and told them all the issues,  they looked at my car again and now that the warranty is over, they told me my car is leaking tranmmission fluid and that noises is from the motor because it has too much oil in it. I got the oil levels checked elsewhere, and they said they look fine, and as for the sunglass holder they apparently had ordered the wrong part, and said they will have to order the right one and it will be in about 2-3 days.  So as I am leaving the dealership, I see on my dash a sign that says "improve headlight". They did check to see what was wrong, and the service writer comes back to me with a qoute to fix the light it will cost you anywhere from $800-$2500.  If the bulb went out I would understand and be fine with it, but how does the ballister just give out and they didn’t mention it to me before I left, especially since the sign wasn’t there when I dropped the car off?  I ended up fixing it myself for $40.  I just feel like I was pushed out the dealership until my warranty was over.  By the way,  its been 2 weeks and no phone call about my sunglass holder.  I have left voicemails and I have not received a reply.  Today was the first time I spoke to my service writer after almost 2 weeks.  He told me somebody from parts should have called you.  Nope, no call.  So he told me he would call me back.  I hope they call me back, but I'm not holding my breath.  I would never take my car into this Mercedes dealership or any Autonation dealerships again.

Bought a used car from this Mercedes-Benz North Orlando dealer. Was told there were 2 keys, when arrived home could only find 1 key. Called and left messages and emails for 2 weeks. (live 2 hours away) finally received a call back after my review on Google. Was told there was only 1 key and if I wanted a 2nd one I would have to call an Audi dealership and pay for one...….now that's INTEGRITY and CUSTOMER SERVICE.at its best. Will never go back there again.

Purchased a vehicle a couple weeks ago and never received the second key. I live 2 hours away, so have left numerous voicemails and emails with Briana my sales person and have yet to get a return call or email. Left 2 messages for the sales manager this week and still awaiting a return call. Looks like I am traveling Monday to get someone to answer me. I would recommend if you are buying a vehicle from them make sure you have everything you need before you leave. **Update** finally heard from sales lady who had a personal issue and understood her not responding until now. Does not excuse the sales manager at all. So contrary to what I was told and promised, there are not 2 keys for the vehicle and they will not be providing the second key as promised. If I want a second key I was told to go to an Audi dealership and pay to get one. Would not recommend going there, but if you do be careful. As you can read, their customer service sucks.

Very impressed by responsiveness of sales team. Worked hard to get my business and were fair in price for my trade as well as the price on the new car. New car had a small issue but warranty covers it. Would have been nice if it had been diagnosed and fixed before I took delivery.

Very happy and very helpful AND felicity very nice and clean staff very professional and they treat you like family

Very easy and hassle free. Our salesman Derek was outstanding

Excellent service. Repairs were done in a timely fashion. Pete was great to work with.

Great cars and friendly staff. Robert did a great job of helping me find the perfect car. Not pushy, very knowledgeable and friendly. Highly recommend him and this dealer.

Chris was a really nice salesguy. We travelled from a distance and he made sure that the car was clean and presentable when we got there. He was very informative in the process as well. Although we couldn't get to the numbers that we were looking on a partulicular used vehicle,their process was fair and really convinient. Would reccommend to buy from Chris!!!

best dealer in orlando

Brought my car in for a new tire, and entire process was botched and inconvenient. I left three voice mails, no one called me back. No courtesy was extended, and manager didn't reach out to me. Huge fail.

I had made an appointment for a B service by phone. Receptionalist promptly made an appointment with Scott Somerhalder, my advisor. I had gotten a follow up email about my appointment. Mr. Somerhalder contacted me to let me know the amount of wait time. When I came in for the service, I was immediately cared for and was treated with utmost respect. My wait time was less than anticipated and I was very much contented with my visit. Sincerely, Joe Napolitano

Great service. Had problems with our Sprinter Mercedes motorhome while traveling. They got us in immediately, diagnosed problem ordered parts and repaired in 2 days. They gave us a loaner vehicle so that we had transportation to a motel. Would highly recommend.

Great customer service.

First and foremost, the level of sincere customer service and professionalism at this dealership is unparalleled. My in-laws were in the market for a new vehicle and they seriously started their search two-weeks ago. They arrived at dealership 10 mins before closing on a Sunday afternoon and the Sales Consultant - Ryan Isbaih still provided them with the most amazing customer service. He got vehicles from the lot for them to test drive and was so patient even though we were well past the closing hour. After that interaction, he was able to send us vehicle searches based on their criteria and had them at the dealership for the second time they came in to test drive. They finally purchased a vehicle (5-hour process) in which Ryan had delivered to their home the Friday after. He's literally the best, just so genuine, professional and patient. Thank you again!

I called ahead to make a service appointment and was told by the warranty manager, Brian, that my service would be covered under warranty. Brian gave me an authorization number to use when I came in for service. When I arrived my service adviser, Peter, told me it would be $400 just to diagnose the problem plus the cost of repair. I told him about my conversation with Brian and the authorization number. Peter told me they do not use authorization numbers and he had no idea what I was talking about. I asked that he talk to Brian. After a short time he told me they would diagnose at no charge and would discuss with me any fee for repair after the diagnosis. After about an hour and a half wait, my vehicle was brought out of the shop and parked on the side of the building. It took another half hour for Peter to get the paperwork so that I could finally leave. The repair was completed under warranty and Peter offered no apology for his mishandling of the situation or the long wait to get the paperwork so he could release my vehicle. I asked Peter if I could speak to Brian and was told he was to busy to talk to anyone.

Buying and financing process was very easy. Derek was very professional and deserves five stars. The reason why I am giving this dealership a two star cause of the lack of communication with management. After purchasing 2012 tsx, received an email from the general manager about my experience at the dealership and if I had any questions or concerns let him know. I mentioned the car was full of animal hair and immediately had to spend $475 for brake job. $275 for new rotors and brake pads and labor $200. I have not heard from them and it's been six days.

Best car buying experience! You have to come see Ryan. We got a great deal on the car and his customer service was amazing. Ryan was never ever pushy. He genuinely helped me pick a car of my dreams. I’m a really tough buyer who can be picky and unreasonable and he was just fine with that too 😂 he followed up with me a few days after and did everything he promised to do to help me set up online access days after I’ve already purchased. Chaz from finance was great as well. I never felt like I was being sold something. I would definitely recommend MB Sanford. Go see Ryan!!

Took two days for scheduled maintenance that should have been done same day. Screwed up scheduling of wheel repair despite me twice confirming the traveling tech was going to be there. Failed to repair leak in left rear tire.

Excellent service and buying experience! Chris was awesome!

I brought my 2016 G63 in for service. Service was good, fast, and friendly. I spoke to sales about trading in my G63 on a new G550. They low balled my trade in, I received substantially more money (10%) for it at a non AutoNation dealer and I love my new 2019 G550. It is unfortunate I could not buy it at this dealer which is much closer to my house, but frankly their trade in quote was completely insulting, and extremely greedy. Shop around!!

Good service and easy to work with salesmen... dont think cause they are a luxury car dealership, that all you will get is ignored. everyone treated the same.... thanks for getting the deal done Jordan

Worst customer service in central Florida ..Kevin the gm is a joke ..they have no respect for your time and money ..

Polite people

The team did a great job of getting us in the car we came to see without any hassle. Everyone was kind and gracious and we would recommend to anyone to give them a try. No pressure way to buy!

Lit

Terrible. I asked for a service A done on vehicle and got a lube and filter. I went back in to have them reset service light and they would not do it . I said I got a service A ( which is stated on my online appointment request). They said only lube and filter. Your service area is miss leading and will never return. No customer service skills at all.

My car was serviced in a timely fashion and completed on time.

Had a great experience with Ryan Isbaih, who was always welcoming during my numerous visits, due to my schedule, prior to my purchase. Never felt pressured or neglected, and I will be using them for my future purchases.

Had a great experience with Ryan Isbaih, who was always welcoming during my numerous visits due to my schedule prior to my purchase. Never felt pressured or neglected, and I will be using them for my future purchases.

Excellent service, and fair pricing! Brittney is awesome and everyone there treats you like family. Highly recommend.

Brought vehicle in for first-time visit. Impressed with customer service and cleanliness of facilities. Maintenance accomplished promptly and I appreciated Ben keeping me informed of the process.

They helped me when my car was breaking down. It was late in the day, but they accommodated me. Gave me a loaner car, and ease my mind. Had my car back the next day. Thank you

I got a nail in my tire the day that began one of the busiest times of my business for me, and it was going to take 3 days for a new tire to come in. I had to have a vehicle to use over the weekend and into the next week, but it was unsafe for me to drive my car with the nail in the tire. Even though it was a Saturday, with no notice, Ben DiGregorio found me a loaner car to use while the car was in the shop waiting for the tire to come in. To me, this went above and beyond, and I'm grateful and pleased to recommend Mercedes-Benz of North Orlando's service department!

Able to diagnose mechanical issues and repair same

Great place to get repairs done on your MB.

Great experience with sales consultant Ryan Isbaih and Financial Services Director Jeff Ballou.

Wonderful dealership to get repairs on you Mercedes Benz.

Service was great and everyone was friendly.

Very friendly people and the transporter was super nice. Overall service was fast and easy!

Top notch customer service and communication. I was immediately greeted then met with Carrie. She was a pleasure to work with and kept me informed. Well done.

Brought vehicle in for oil change $292.00 a little steep, When I got home and looked at paper work it was documented that I had a torn ball joint, would have been nice if they told me that while I was at the shop and showed me the torn ball joint,

Great dealership! The owner is deeply committed to helping the Community

I recently had a warranty experience and Ben was a great asset within the Service Dept making sure I received the warranty as stated. Thank you Ben!

Fabulous staff. No pressure sales. Love MB of N Orlando! Chris is the best!

Great service. Very happy

I have serviced with Mercedes Benz for over 4 yeas now, the staff are very professional and friendly, the service is always completed as promised and I expect I will continue to service my vehicle or any vehicle I own at this location.

Everything was good until they brought out my WASHED auto . Somebody needs to tell the car washer that washing a car includes cleaning the wheel rims —- they were black and filthy .

This was my first visit at this location. They had to replace my airbag for a recall. Everyone was so nice. My husband and his boss went there a couple of months ago to buy some work vans and he said it was a great experience. Everyone was so helpful. Thank you.

Brittney was one of the best service managers I have had and I have been a Mercedes-Benz customer since 2001

My experience was as expected. I was greeted immediately on my arrival. The correct expectations were set my the service consultant. She was professional and very courteous.

I dealt with a sales rep by the name of Carlton from Mercedes Benz of North Orlando. He was very honest and transparent with his dealings. I would definitely recommend hom to a family or friend. Toby from the service was also amazing and helpful with the buying process.

Wonderful, Ivan and Peter were both professional and kind.

Never a pause in their outstanding service

My buying experience with Mercedes of North Orlando was excellent. My salesman Ryan was very knowledgeable, congenial and helpful. He exceeded our expectations and made the buying experience very positive.

Brought in my car and Benjamin quickly took care of me, looked into the history of my vehicle and explain how long it would take to do whatever maintenance was needed on the vehicle. I got a ride home and was contacted with what had to be done with the vehicle and when it would be completed. Wonderful customer service.

Great service- had to have RV towed over weekend! Got right back to us Monday and fixed the problem!!

Best customer service ever. Thank you Ben for your professionalism, kindness and thoughtfulness.

Going there was an absolute joke and waste of my time. It baffles me that a Mercedes Benz service department treats a customer so poorly. I drove out to Sanford to have them quote me a rear windshield as well as some other warranty issues (minor). With every single thing they came back with “out of our control, not under warranty”. Mind you, this car is brand new and under FULL FACTORY WARRANTY. They even went so far to print out a sheet of parts that were supposedly ordered for the car by the mercedes dealership I bought it ar, mentioning that my car had damage and they probably repaired it (with so called none OEM bolts). Funny thing, this car was FACTORY OWNED BY MERCEDES, and when searching for the parts they came up as LICENSEPLATE FASTENERS. I understand that I did not buy the car from them, but to treat a customer so poorly and even go as far as trying to scare them, so you dont have to do any warranty repairs is ridiculous. Needless to say.. I WILL NEVER GO BACK TO THIS DEALERSHIP.

Mrs Carrie was very kind and polite She let me know the Mercedes have a recall for my car thing that I don’t know anything about it will be repair at the same time of service...

The best place to get your Mercedes! I specially got my Mercedes there, our CLA 250! The service was amazing Chris Mulder was the one talking care of us our sales person, he explained every detail of our car and all the cars details-and for being a first time Mercedes owner it was very helpful! I love this place all the workers there are very friendly and their managers, they made us feel very good! And I will definitely recommend this place to buy your Mercedes! You get a good Deal!

Excellent customer interaction, great vehicle service and very timely

Went in for scheduled service, on time, had loaner vehicle, service done before estimated finish time. Cleaned vehicle, no problems at all.

I just got off the phone with Kenny - the Service Manager. I am delighted to say that he was most informative in updating me as to Mercedes involvement on the diagnostics and repairs to my car. It is important to note that I bought my car from Autonation who I believe have a working relationship with Mercedes of sorts, I am delighted to see that Kenny is going the extra mile to earn my future service business. Well done Kenny!

Excellent facilities and professional, courteous service. I wanted to switch dealership because of the bad experience last time I went to Maitland where I bought the car. They also have complimentary car wash but when the car came back it had not been washed as it was still dirty. Something about a shift change, etc.... So I figured if they can't get a car wash right do I really want to trust then to perform any other service?

Had my vehicle in for two minor recall issues. Everyone was very polite and service oriented. Brittany, our service representative, was caring and efficient. My wife and I commented to each other on the way home how nice everything went. NO FUSS, NO MUSS!!!

This Dealership is like car buying should be-used to be. Knowledgeable staff, room to test drive properly, and detail oriented. Service in Every aspect of their dealership is To Notch. No pressure, just attentive to your needs, willing to go the extra mile, clear and up front about Everything. This is where to go to find the Perfect Vehicle!

The buying process was quick and painless and the staff was extremely kind and helpful. I'll never buy a car with anyone other than AutoNation.

Wonderful service very warm and welcoming. Unfortunately I feel this wheel sensor problem is a intrinsic weakness of the Mercedes Sprinter as it recurred after 150miles of driving. I am now going back for a second try at definitive repair in the am(3/16/18) a 140 mile round trip from where e are camping.

Excellent all the way through the process. Ryan and David walked us thru the details so graciously . Thank you everyone. We'll definitely tell our friends.

Thirty minutes to replace a recalled airbag. Clean dealership with nice waiting area. Service people were quick and efficient.

Great had no appointment and was taken care of ASAP

I had scheduled a recall air bag repair for which the dealer had confirmed at time of appointment they had the proper parts for my vehicle. After a short wait in the lounge I was informed they did not have the parts for my vehicle. They had service this vehicle before and knew the VIN. This should have told them the proper parts needed. This was my third disappointing service experience at this dealer.

I only had about an hour to work out my deal, do the paperwork and drive back down to Miami from Orlando. Nick was working with me via text and phone for a couple of days and showed me how to reserve the car for 48 hours. Everything went as planned. The car was there, new as described, the deal was what we had agreed on and they got me a better deal than my own credit union for the finance. Fastest, best car purchase ever...and I do about 2 of these per year! Just wish I had a better value on my trade-in. But this was partially offset for a good price on the M3. Thank you all for the great and fast service.

We went there to give service to our car. Our experience in this place was great. Hector has a very nice customer service and answered all the questions we had in a very professional manner. Though, we would like to recommend you to give Hector an office, with chairs for the customers, since his desk was in the hall, so he can serve the customers more properly. Thank you for your super good service. Keep it like that!! Blessings <><

Was getting conflicting computer messages about rear brake lights and left rear turning light. The dealer found no real problem and reset the computer. This seems to have fixed the problem. Also had an oil and filter change.

Great experience with salesman Syed Shariff. He was very knowledgeable and attentive.

Thank you..............................................................

I'm very disappointed with the quality of service after I purchased my used Infiniti, QX56 from this location. During my test drive the "service" light came on. Jessie, the salesman, immediately took the car to the service department to have it checked; while I discussed financing with the finance department. Upon the car return, the service light was some how turned off. I bought the car late that night and drove home; which is quite some distance from the dealership. The next morning, I started the car, and every service light came on. Obviously, the 125 point inspection certificate was not correct. The same day, I contacted Jessie about getting it serviced near my house. Later that week, I was sent to a Ford dealership (for an Infiniti) who is part of the autonation program. Unfortunately, Ford had no technicians that could service my car. I contacted Jessie again to find a solution. He supposedly was in contact with a warranty department, and I was told to leave Ford. Since then I've contacted Jessie back on many occasions, and spoke with the new car dealership manager (Alan) about the situation with no resolution. Its been two weeks later and I still haven't had any solution to my service light issues. I've had to reach out to them almost on a daily basis, with hardly any call back on the progress on how to resolve the issue. This is really sad, because I really thought I was purchasing my vehicle from a reputable car dealership. I do not recommend this car dealership.

I can't say enough about my recent experience at North Orlando Mercedes. After losing my husband 3 years ago, I was making my 1st decision all by myself in 3 years so I think I needed a little extra time and patience. My agents Nick and Jarred were great, couldn't ask for any better service or attention. They were always available for any questions but in the end stepped back and let me make up my mind. I love my car GLC, if anything makes you park far from mall entrance it's a new Mercedes. Thanks for everything.

I have visited the dealership several times over the past 10 years. As this is my 2nd MB purchase. Each time the staff has been very pleasant & attentive. The facility is clean and well maintained. And, the services that I have received on each visit has been exceptional.

David Z. was excellent! He never gave up and always gave me information that was useful in making my decision. I recently purchased so can not comment on the service but from other reviews I'm seeing, it will most likely be another positive experience. Thanks David and Jefferson for all your expertise!

I had great experience . My sales agent Syed Sharif was a wonderful person. Friendly honest with integrity and class

I bought a 2016 Mercedes and took it in to MB of North Orlando for an overall inspection. You can't go wrong with their service - both mechanical and personal. My advisor, Ben was especially helpful and courteous.

We had an overheat issue that required a tow. They got us quickly into the bay, diagnosed, repaired and on the road in a timely manner. Thanks to the Team for their service.

Excellent service Ryan did a wonderful job. Thank you Mercedes Benz.

Stress free smooth and fast experience. David and Elizabeth were a pleasure to work with!

Saleman was wonderful David...help me find car that I wanted..thank so much....

Great customer service. I loved the ability to connect with my sales person Via email and text prior to the transaction. That really facilitated a smooth process. Nick was awesome!

We gave a second chance to Mercedes Benz North Orlando. First time we were very disappointed with the buying process and the honesty of our sales guy. This time Mr. Zechman (E com manager) made our buying process transparent and a great experience. The financial manager was great, she explained every paper prior our signature.

The salesman was great and had us in and out in less than 2 hours.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

I called Contemporary for service on my Sprinter Motor Home and was connected to Auto Nation. The Service Advisors were professional, provided an appointment and followed up with Email confirmations and reminders. The problem was detected and arrangements were made to insure that the warranty paid for the repairs. A courtesy vehicle took me home, returning later to retrieve our repaired motor home. The service advisors were friendly and efficient. The one recommendation would be to install a motor home vehicle wash, as promised by the confirmation email!

Ryan at Autonation was very helpful and attentive in finding the right vehicle that met my needs. He helped to facilitate the financing and get me in and out on my schedule.

Very Friendly and efficient staff, they had my loaner car ready for me and i was in and out.

I was made to feel welcome when I entered the facility and was taken care of in a professional manner.

No Hassle, Salesman was very knowledgeable about the vehicle.

Incredible experience from sales to finance. Everyone there worked well together to assist. No one will accost you or pressure you here, but will be there as soon as you need them.

Wonderful experience! Great service rep. Fast service. Would highly recommend the dealership to everyone.

No problems. Work was done when promised. All my questions were answered.

Excellent experience again having my car serviced! Great job!

Great paring party before playing golf with the Qs

enjoyable and informative experience. Would highly recommend dealer to friend.

Salesman did not show flexibility in dealing. Salesman did not explain the difference between models

Mr. Mike is a great guy, excelent,careful,considerate, accountable. My last experience in MB north orlando is awesome.

Ben, was very helpful, excellent service.xxxxxxxxxxxxx

I recently brought my c230 sport in for a recall service and they did an excellent job with the customer on boarding process with next steps and what to expect. Everything was done on time and faster than I expected. They even did an inspection on my car battery and they gave me their honest opinion on it, to make sure I GET IT ADDRESSED SOON or it could cause further issues. I'm very happy with the service. I believe Mike was the service guy that worked with me!

Very easy, no stress, respectful approach to the car buying process. Jordan my rep is outstanding!

A totally seamless transaction from my first internet inquiry to the final paperwork. First contact with Oren on Sat. am and drove 200 miles on Sun. to complete the sale. MB gave me more money for my car than CarMax. Elizabeth completed all the sale paperwork with ease. My 2016 used car in perfect condition just like the transaction.

My first experience with these guys was all positive. Leased a new car in an hour. We will be coming back in 3 years for our next lease.

I have been a customer of Mercedes Benz of North Orlando since 2012, and I have had nothing but excellence of service and support from the entire staff. They are most excellent to deal with in all aspects...Whether service, support, finance, car wash, these people are a team and they care! If you need a local Mercedes dealer to call home, these are your guys! Ryan Allen

Took my wife car to the dealership, was kept informed of the process at all times. When we went to pick it up it was clean and the whole thing was a great experience. The service advisor Mike was excellent. Will recommend.

Excellent experience. Loved my sales representative, Nicholas Lang. He made the entire experience wonderful and easy.

First time visit to service department with 3500 Sprinter Chassis. Heather Olson was my service advisor and handles my issues very professionally. The service received and solution to my issue was carefully orchestrated by Heather and the mechanic Troy to provide a solution that worked quite well. In fact their solution gave me the opportunity to save several thousand dollars on the maintenance costs. Appreciation to all the service representatives for assisting in my vehicle service.

Taken very good care of...Mike Sanchez is excellent...

On our way north on the turnpike yesterday from south Florida, a couple of engine warning lights came on in our motor home built on a Mercedes 3500 Sprinter chassis. From about 30 mi. south of Orlando, we found a number, called, and Mary (I believe) answered for service and we told her of our dilemma. She said to bring it right in. When we got there about an hour later, Kenny, the service manager, said they would run some tests, and if they could, they would get us right back on the road. After diagnostics, he reported that they knew the problem, had the parts, and they could get us going in a couple of hours. And, by the way, we see that you have a recall on an airbag, would we like to have it replaced without taking any longer? We agreed that that would be great as long as it didn't delay us any further. He also offered to drive us out to lunch while we waited, and came by to keep us updated on their progress several times. And, sure enough, we were back on the road right away, and all is good. (Oh yes, the recall notice arrived in the mail today, so they even saved us a special trip to get that taken of.) Thanks for the great attention to detail & the fine service.

Jessie Gilbert, was so patient and helpful. Even with multiple customers and pouring rain he held his composure like a very professional. Thanks for your help Jessie. Enjoy your time off with family. Happy 4th!!

Great place great people can never go wrong here! Service wayyyy above average

Mercedes Sanford team has excellent customer service. I worked with Heather from scheduling through completion and she is very knowledge and professional. The automatic tilt controls for steering wheel had to be replaced. I had a Mercedes loaner and my car back at the end of day. The staff is very tentative to your needs and busy schedule and had me in and out within ten minutes each time. Great job!

Always friendly people in service department. I highly recommend Mercedes in Sanford Florida. Quality service.

Good service I am satisfied. I would recommend this dealership to others.

Just relocated to town and was looking for something used and on a budget, found what I was looking for at a price that fit! Thanks again

Car was finished being serviced earlier than expected. They had no problem setting up appt and having it finished by a certain time to accommodate? other appts I had.

The check in process took a long time and I had an appointment. First, I had to wait and during the check in, we were interrupted for a long conversation with a secretary. While car was being serviced (4 1/2 hours for a routine service), no one came to give updates or offer a ride to go someone else. Thank goodness the waiting room was comfortable.

Always a pleasant experience. Great waiting area or a ride to nearby places. Friendly and courteous staff.

INSPECTION WAS COMPLETED IN A TIMELY MANNER WITH UPDATES TO THE PROGRESS

Exceptional experience. Friendly. It was nice to get my car back cleaner then when I got there.

Had an amazing experience purchasing my Mercedes.. would absolutely go there again!!

I worked with Syed Shariff from early discussions, to special ordering, to the final delivery of the car which I received on 5/22/2017. Syed was always reachable, knowledgeable, professional and helpful during the entire process. I'd give him a 10 star rating for customer relations. I just arrived back in Michigan for the next 6 months and truly enjoyed the ride and love the GLC300. Very happy and pleased with the choice and performance and I'll be back to order the next lease from Syed...

Great experience and Oren is the best.

Superb location and great hosts. Our doctors from TheRevolutionMedical. com team looking forward to returning

Very pleasant experience. The salesperson, JordanConner, is a consummate professional. He was very helpful and patient,discussed several options with us, answered all our questions, worked to get us a fair deal.

I was greeted immediately upon arrival. Paul made sure I knew what work was needed to be done. He also set my expectations regarding cost and how long the work might take to complete.

Heather Olsen and the service staff at the dealer were very knowledgeable and kind to me. Heather saw to it that everything was done with high priority and in a quality manner. I appreciate this dealership very much!

I am extremely satisfied with Carlton. He made the buying process very easy. He was very attentive to exactly what I was looking for in a car. He made the deal happened. I would definitely recommend his service to a friend and family members.

Sales department is perfection, but service is not top quality. For as much I spent on both of my cars from this dealership I expected more. Not taking my cars to this location anymore.

The very best car buying experience. Me Syed was ver knowledgeable and friendly. He did a fantastic job explaining the leasing process and very courteous.

The service and management, attention to details is unparalleled.

excellent service although a little pricy.Overall they did a good job and when I got the car back it was all cleaned up.

Top Notch Experience. This was the easiest car buying experience I've had. Direct and non-aggressive communication. No hidden numbers or surprises. The car was in better condition than advertised. I was elated/surprised that they serviced the car very well (even putting new tires on) while delivering it to me fully detailed in and out. Jessie was outstanding and helpful throughout the whole process. I'd gladly drive the hour out of my way to deal with them again.

great service manager, HELPED WITH BRAKE PULSATION.

Not only they sell First Class autos, they do it with First Class persons!

Michael Wheeler should get the Service Advisor of the year award! He did a fantastic job of communicating with me and managing the situation with my car. Thank You VE

Had a horrible experience today! Had cash stolen from the center console of my car while it was being maintenanced, but that's not even the worst part! I waited for a phone call from the Service Director (Jason) for 5 hours...didn't get one so I went back in person. He says he did an investigation, didn't find out who stole the money, but would give me a check to reimburse me. He didn't say I am so sorry, this is not the kind of care you deserve as a Mercedes Benz customer, I apologize for this major inconvenience, let me at least fill up your car with gas for having to come back here...nothing! Instead he says that I can file a police report, IF I want. I say "that's it, that's all you can offer me?!" His reply "I can detail your car if you want." Not at all empathetic. While I'm waiting for the check to be printed, which is made out in the wrong name no less, I file a police report and wait to speak with the General Manager, Walter. He finally comes up to me and says "I guess you're waiting to talk to me?" Yeah, I guess so! He says "let me start out by saying that legally I don't have to give you your money back, I am not liable for anything left in the car. Why would you leave money in there anyway?" BECAUSE I DIDN'T FIND IT NECESSARY TO CARRY IT AROUND WITH ME FOR 2 HOURS WHILE MY CAR WAS WORKED ON AND I CERTAINLY NEVER IMAGINED IT WOULD BE STOLEN AT MERCEDES BENZ, OF ALL PLACES. Again, not one apology from him whatsoever. The whole time he's rolling his eyes as if this is a major waste of his time. He goes on to say that I shouldn't leave anything in my car, that I can't bring my car back there to be washed because he doesn't want to deal with this again (even though that's included in what I am paying for!), that I'll probably go on to find the money in the car later on...basically that he doesn't believe me and that he's doing me some big favor by giving me a check. He says his solution is to fire all 3 guys that were in my car today since nobody confessed, and that he's sure if someone stole the money they would have admitted to it so their "buddies" didn't get in trouble. I tell him that I don't think that's fair for the two innocent guys; his response: "well you don't get to tell me how to do my job." What a jerk! I reiterate that this all could have been solved if the Service Director havd some customer service skills and he says "what else do you want, this is a moot point!" At this point, still can't believe that I'm hearing. I tell him that if he had offered me gas or something from the get go, this would have been resolved. He says "so this is all about a tank of gas?" No, this is about your poor customer care. Meanwhile, there are signs surrounding me that say "World class cara deserve first class care." Oh, the irony! I will definitely not be back at this place ever again. Even though it's a bit of a drive for me, I'm sure the Mercedes dealership of South Orlando has some tact. So very disappointing!

Jack was as nice as they come and well versed in my problem. I appreciate good service. He is a great road side assistane person

Excellence!!! Great customer service , top of the line professionalism .

Nick was wonderful! No pressure and made sure I got what I wanted.

Walter, the dealership manager for Auto Nation's North Orlando Mercedes dealership, promised me he would "make it simple". I really wanted to do business with a local dealership whose leadership is involved in the communities of Heathrow, Lake Mary, and Sanford. I knew Walter from several local charitable events his dealership supported and events he hosted at the dealership. So I gave him a try. He didn't disappoint me! He gave me his undivided attention, and we never haggled. He gave me a fair price for the new GLE 350, and top dollar for my trade-in. The car was ready an hour or so later. Another impressive aspect of my buying experience was the team of people with whom he works. From the salesperson, Jessie, to the business manager, Sabastian, to the Internet guru, Jordan, to the customer relations director, Liz, all were consummately professional, yet downright neighborly. I'm so glad we have a first rate dealership in our back yard! Thanks, Walter, and thanks to all the team!!

brought right in for tire change without man appt. Thank you!

Great experience with Paul outstanding service and follow up

Syed Shariff is an excellent sales manager. His professionalism and customer service is outstanding. He took the time to respond to multiple e-mails and made the sale of my vehicle seamless. I definitely recommend anyone interested in purchasing a car, visit Mercedes-Benz of North Orlando and ask for Syed. The dealership is a smaller dealership compared other other Mercedes-Benz dealerships that I have visited, however, they treat you like family and take care of all your needs.

Overall excellent and professional experience; service representative Mike Wheeler is a pleasure to work with and does an excellent job

Good attention and service. They kept me informed.

When I went to pick my car up after service, I was very disappointed to find that there was a black residue from what I'm guessing to be from mechanical parts on the beige door interior, beige floor mat, and where someone reached to get the seatbelt. I was told that the car had been vacuumed, and unfortunately that doesn't seem to be the case. I have an older model, and left feeling like maybe because of that my car was treated with very little regard. It was my first time here and I will be looking to see if there's another Mercedes close by.

Raul Moreno - Thank you so much for helping me with purchase of my new car. It's exactly what I needed and wanted. It drives so nice and it's very comfortable! It's perfect. I'm definitely spoiled now! Thank you for sharing all your great ideas and advices with me! I LOVE my new car!

Excellent Service experience. Personalized. Great service. Problems and repair were solved as told. Complementary loaner car.

I had an unexpected flat tire, I left the car at the dealership the night before. I received a phone call immediately the next morning letting me know it was not a repair situation and I needed to call them to ok a new tire. Well I slept late and did not hear the message until late in the morning and I needed the car back for business by 1:00 which gave them no time to do the job BUT they did get it done for me, and came and picked me up all in time. Thanks!!

I brought my vehicle in due to a foul odor coming from the cabin filter. I have the prepaid maintenance plan and was under the impression that this would cover the cabin filter. I was told, they would not be able to change it until I hit 20k, otherwise I would have to pay for the filter. I thought that this was pretty ridiculous as I was approximately 1500 miles shy. I explained to the service associate that when I scheduled the appointment, they never informed me of this (Dealership is 40 miles from my house). I asked to speak to the manager and unfortunately he wasn't available on weekends so I figured I would just call on Monday. A few minutes later, the service associate agreed to change the cabin filter for free. I said "great" and thanked him. After about an hour or so I was on my way. I get a call 20 minutes later from the service associate asking me if I was still in the area? I asked him why? He said "WE FORGOT TO INSTALL THE CABIN FILTER".

Wonderful, professional service department! Highly recommend!! Prompt too!!

I was in the market for new vehicle and stopped at Mercedes-Benz of North Orlando to see what they had to offer. I really wasn't thinking I was going to purchase a vehicle that day, but Oren introduces himself and went the full 100% plus and found my perfect vehicle. I highly recommend, if you're in the market for a great car, that you visit Mercedes-Benz of North Orlando. They treat you like royalty.

I am very satisfied with the Service Department. The employees are very polite and keep you informed of the status of your vehicle. The Service Advisor, Jason, was very helpful to me and has a good manner with customers. I will contact him in the future for any work I need.

The staff was very professional and went out of the way to make my buying experience awesome ! I would definitely recommend this dealership !

Professional from top to bottom. Scott should be teaching customer service to service writers allover the country.

Im most impressed with the service department. One might think they are the truely refund sales people as they really are there to please. Yesterday I picked up my car I met with Liz and Paul as they assured me my e class was working the way it's suppose to. Thanks guys

I have had a totally great experience. The process was honest, quick , and friendly. I have not used the service department yet, but expect it to be the same experience .

I really wish that you could put a ZERO down for SIMPLY THE WORST! I can go into a long story, but I am a busy who has bought a lot of cars and knows everyone in town, so I will simply say the following: #Dishonest #Arrogant #Gonif #FAIL

I came in to repair a recall on a 2008 Mercedes C350. Mike and Nick were great and polite. They made sure I was comfortable. Love this place!

The service technician, Toby, went above and beyond to fix my problem and get me back on the road. His efforts are greatly appreciated

Very unprofessional customer service. The person at the auto shop has not knowledge at all about my Metris and he never showed willing to look the right information. Then he wasn't clear about the service and lie about it. I couldn't find a person to report what was happening . Finally the sales manager took care of the situation but, unfortunately, with very bad manners. The facilities were so dirty, dirty bathroom with no towel paper. The waiting room was unattended. Absolutely none excellence according to the brand Mercedes Benz.

For sure the worse service in town, and maybe in the all USA. Extremaly unprofessional and deceiver staff. Not recommended at all.

Syed and the entire team at MB North Orlando went out of their way to make the car purchase easy and enjoyable. This is our preferred dealer.

Ivan Bravo is awesome, very courteous and friendly. He's a person who takes pride in his work and go the extra mile for the customer, anyone who buys a car from Mercades Benz on Rineheart should ask for him. Ivan is the reason I bought my glk 350, he never made me feel rushed or forced into a purchased and even after the sale he took the time to find out how everything was and if he could help in anyway I should contact him. The company also takes pride in making the customer happy and will work with you until they find you the best interest rate.

Great dealership...congrats to my BeautiControl Director!

Terrific customer-first attitude. Wonderful attention-to-detail.

I had a very easy process buying a car at mercedes benz of orlando, From the sales manager Naser Masry to Finance Manger Gill Amer, each person was very informative and helpful in giving me what i was looking for. They met my budget and needs. I would say I am more than happy with my purchase thanks for these guys. Great Customer Service and above all wonderfully hassle free experience. Thanks!

Just bought a beautiful C300 Mercedes .Love it. Ivan showed us the car explained it all in great detail. Very happy with it. Thanks for all your help in answering all our questions.

sales rep SYED SHARIFF and every one their were friendly, polite, honest, and very professional even when I take care to wash very professional staff, I especially like when the open the door for the ladies in the car very CACHE

Oren made our transaction seamless and quick. It was a long distance purchase where we even traded in our vehicle. We basically did everything over text messages.

The service Mercedes Benz North provides is over and above any dealership I've ever purchased or serviced a vehicle They had two "on the very hard pile" issues with both on my MB, one service one sales. Each was handled at a 10+ From Syed in sales, Liz Customer Relationship Management, Paul in service and the GM Walter. They gained a customer for life

I very recently purchased a new Mercedes SUV from MB of North Orlando. I must say, it was absolutely the most pleasant experience I've ever had in car shopping. Syed Shariff was our salesperson and he is the finest examples of sales perfection that I've experienced. Everyone at the dealership, Walter the General Manager, Jose the New Car Sales Manager, Syed and everyone we met were absolutely customer conscious, friendly, outgoing and helpful. I would highly recommend this dealership to anyone.

I want to express my personal gratitude to Sebastian Beltran at MB North of Orlando. Thanks to him we leased an excellent C-300 model in Aug. 2015 at a very affordable price. We were even more surprised when a few weeks later we received an additional refund from MB Financial. Well done Sebastian, we’ll see you next time.

My sister and I both bought cars on the same day from Mercedes Benz North Orlando. We are very pleased with our purchases. From the beginning we were treated like family. Thanks so much Kevin, Ivan and Robert for making our car buying experience so nice!!!

Clients should be made ware that when they are taken back to meet the finance manager that additional items would have been already added on to their tab! Then during this process I was never told that these items were added. I had to figure it out myself since I noticed that the monthly payments were much higher that what I was told originally. This can be construed as MB being dishonest.! This is just my experience and the hard sell on prepaid services should stop!

Very courteous staff. Focused only on us during buy process. 5 rating on service due to extra assistance by sales person in completing delivery process. Sales person had complete knowledge of product, its availability and fully understood the specifics albeit of the relatively inexpensive model we were interested in buying.

Service Dept. Took my car to Mercedes of North Orlando for Service on 06.08.15 and very impressed with the customer service and speed and cost. Jason P (Service Manager) goes above and beyond to take of myself and customers that visit service. Thank you Mercedes of North Orlando. This is my only choice when it comes to Sales and Service.

Service is the best! Everyone at this dealership is your friend.

Jordan Conner is a well qualified sale representative and that is why we purchased our C250 Mercedes Benz.

I had a GREAT buying experience with my sales advisor Mr. Kenneth House and with the finance director Mr. Robert Keller. Kudos to Used car manager Mr.Jose and assistant service manager Mr. Zach Rehder. Raul. M

MR. DIXON WAS OUTSTANDING AND KEPT HIS WORD. MY BABY LOOKS GREAT.

I like it because experience so nice .everything so easy the people so friendly

my third purchase and it was very well handled especially sine I was dealing from Palm Bay All business was handled over phone and I was very happy

Good Service ....People are so co-operative...it was great experience...

Ken Burns was the most helpful person in my decision buy my new Bentz, I call him family now ........and Love the car Janet Artman

We are very pleased with our experience with Mercedes Benz of North Orlando. During our search for the M Class we wanted at our price range, we visited/contacted all the MB dealerships within a 100 mile radius. None of the dealers could get the exact vehicle we wanted within our budget, until we received a response from Oren Mishael of MB of N Orlando. From the initial contact he was very positive of our requirements and never once asked what options could we live without to meet out budget. His overall technical knowledge was outstanding, he was courteous and very professional. After we reached an agreement on the M Class we desired and price we scheduled a time when the vehicle would be ready for pickup. Once we arrived at the dealership and met Oren, he made my wife and I feel like valued customers. He did not turn on the heat of "high pressure" sales tactics not once, we had and agreement so out experience was very pleasant in a professional setting. We have purchased several new cars over the years and this experience was no doubt the best. Auto Nation and Mercedes Benz should be very proud to have Oren on their sales team.

Robert Black greeted us with a smile and we discussed the type of car I was looking for. Very knowledgable, not pushy, answered all my questions. Buying process was the easiest and fastest I have ever experienced. I love my beautiful Mercedes class GLA. Thanks Robert for making this experience pleasant for me.

Great staff and buying experience. Wonderful facility. Recommend highly.

I purchased a POC E350 convertible as a surprise for my wife's 50th so the process had to be discreet. Ivan Bravo was super and helped me coordinate the sale with professional courtesy and was very helpful. They negotiated a fair price and went the extra mile with a few add ons to the deal. The paperwork appointment took longer than expected but overall, the experience has been wonderful as this was the first Mercedes I had purchased..

I recently purchase a used 2006 500SL from Syed Shariff. I have purchased cars from Syed before and as always it was a great experience. Syed Shariff is the most knowledgeable and honest car sales person that I have ever delt with. Thanks for the experience. Phil Blake

On Saturday December 6, my husband sent out an email to Mercedes-Benz requesting information on their 2014 vehicles. Literally within a couple of minutes, Syed Shariff responded to our email and provided information on the Mercedes of our choice. We met up with him shortly thereafter and he was the most-knowledgeable, honest and kindest salesman we ever met. He gave us an acceptable price for our trade-in. He worked with us until we were completely satisfied with the purchase. The next day, he made sure my car was well-detailed. He spent an hour with me making sure I was fully informed of the operating procedures of my new vehicle. I left the showroom extremely comfortable driving my new E-Class 350 Sport. I will recommend Mr. Shariff in a heartbeat.

I just picked up a new Mercedes 550 Coupe and they did a great job in delivering the car. They stayed with me until the dealership closed finishing up the explanation of all the new features. Syed Shariff was courteous and knowledgeable about the vehicle and it was a pleasure doing business with him and the dealership.

Service Manager Peter Dixon is the best! He found an issue with my vehicle within 60 seconds of looking it over when I brought it in for a scheduled service.

From the moment I spoke to Syed Shariff on the phone to closing of the finance on my 2014 E-350 I experienced the best customer service. While in the dealership I worked with Carlton Short, and he took the time to explain the different sales promotions as part of the "Winter Sales Event". Including the different models and incentives. I was also introduced to the finance and service team personally. I would highly recommend anyone interested in luxury car, to start with Mercedes Benz or North Orlando. This will be your first and last stop of your car buying process.

My experience with Mercedes Benz of North Orlando was more than I could have expected from an auto dealership. I spoke to two sales representatives; Syed Shariff and Carlton Short. I originally spoke to Syed on the phone, and when I went to the dealership I dealt with Carlton. Both sales reps gave me the attention to detail and time to help me make the best decision about which model Mercedes to lease. I experienced the best buying process from sales to finance. The sales team introduced me around to the service team as if I was a member of the family. I also, traded in another car and they gave me a fair price for my trade in. I would highly recommend any interested in buying/leasing a luxury brand vehicle to start with Mercedes Benz of North Orlando. This will be your first and only stop in your car buying process.

Our experience with Syed Sharrif was one of pure joy! He was knowledgeable, professional and made us feel as if we were his only customer with his patience in trying to meet our needs. Our car is just days old so it is difficult to do a proper review, but so far we are enjoying all the upgrades like Lane Assist, Parktronics etc. We do hope the Service will be as good as the Sales experince. We traded in our 12 year old 430S, but we were not happy with the Sevice that Mercedes offered while we had that car. Hopefully we will get the chance to experience a better service with this 2014 E350.

I had a great experience when I bought my new CLA 250 from Syed Shariff. He got the exact car I wanted at a great price and made sure everything was the way I wanted it. I was treated great! I would highly recommend this dealership to friends and family.

My wife was in a rear-end crash that killed her Ruby (her red 2010 C300 that I got for her on Valentine Day 2013), but being a Mercedes it saved her life. We first went to our local dealer that we bought Ruby from (and serviced our two other Mercedes). At that time they didn't have a red C 250 Certified in stock. My wife was looking on line and found three C250's that were red all in distance cities. After calling about all three C250's. We got such a warm and friendly feeling from Jordan Conner we decided that Mercedes-Benz of North Orlando would be worth the 4 plus hour around trip drive. When we walked into Mercedes-Benz of North Orlando there she was sitting with a giant red bow and our names on the dash (very class at) and Jordon hand extended to greet us. They not only gave us a GREAT deal (we brought in our own financing at 3.17%), but they had us qualified for 2.99 Mercedes financing. All in all we felt treated like Family. Thank you Jordan and Mercedes-Benz of North Orlando!!!!

This was the most relaxed, non-pressured buying experience I have ever encountered! The salesman, Syed Shariff, was wonderful. The car I wanted was at another dealership, but it was obtained promptly. Delivery was smooth and helpful, with questions and concerns nicely addressed. I drove out of the dealership in the most beautiful car, with a huge smile on my face! I was already acquainted with the good service department here, so I know the car will be well taken care of in the future.

My salesman was very helpful. He showed me the car and informed me that it had not been on the showroom floor yet. It had very low miles and was certified. After the sale he contacted me several days later and then a every week for two weeks in a row.