I am an out of state buyer and chose to purchase from this dealership because they have a CLS with the upgraded leather option, which is rare to find on the CLS. The purchase process was swift and professional, until I bought the car. In the days leading up to my purchase, my salesman would call me at the beginning of the day to follow up with loan documents and status. Although, after all the paperwork had been filled out and the dealership was no longer concerned with SELLING the car because I had already PURCHASED it, the salesman would no longer show interest in speaking with me and would return my phone calls a day or two later (on several occasions). As a result, I received my car 15 days after I purchased it, when it shouldn't have taken more than 10 days at most. Had that been the only issue, I wouldn't be writing this review. One of the main issues in this purchase of mine is that the car I purchased is a Certified Pre-Owned vehicle. When you purchase a CPO vehicle from the dealership, you would think you are going to receive a car that is in very good condition, not brand new but just very good condition. The car might have a scratch or two, light wear on the seats, maybe a ding on a door at most, etc. This was not the case with my Certified Pre-Owned Mercedes CLS400. I personally don't mind if a car has had repaired damages, as long as the damages were repaired professionally and cannot be spotted by an amateur, such as myself. I am not sure who is conducting the "Rigorous Vehicle Inspection Process" at Mercedes Benz of North Orland, but whoever is completing these inspections and concluding that these vehicles are eligible for CPO status should be retrained. My CLS has been repainted in several locations, these locations include: Rear Bumper Cover, Front Bumper Cover, Driver's side Fender, and Driver's Side-Skirt. Furthermore, I have paint overspray on my Driver's side Headlight, it seems as if it wasn't masked off well and the white paint has sprayed onto some very visible parts of the headlight housing that is black. This overspray measures about 3 inches long and very striking to the eye. The front Bumper Cover of my car is completely smashed up on the bottom Driver's side and it is being held together with two Zip-Ties. The Driver's side Fender paint is heavily Orange-Peeled, meaning that it was not painting properly or sanded to a high gloss finish like the rest of the car. Furthermore, the paint on the Fender doesn't match the car's Designo Diamond White paint. The rear bumper has two separate locations at which the paint is dripping, so my rear bumper has dried paint drips. Had these paint jobs and repairs been completing professionally, I wouldn't have minded at all. Accidents or damages can happen and it is my belief that as long as they have been repaired properly, I don't care! However, my car was repaired far below the standards and somehow managed to pass this dealerships "Rigorous" inspection process. The second big issue with my purchase from this dealership is their tardiness in forwarding paperwork to my local DMV for processing. They did not send the Title/Tag paperwork to my DMV until I called them wondering why I have not received ANYTHING from my DMV. Upon contacting Mercedes Benz of North Orland, my DMV finally received the paperwork for the registration of my car 5 MONTHS AFTER I PURCHASED THE CAR. Meaning that I had been driving the car unregistered in the state of California for 5 months as a result of this dealerships carelessness. Now that the fees were late too, there was a several hundred dollar late-fee, which the dealership has been unwilling to acknowledge and accept. I have contacted the dealership on several occasions and they claim that the entire fee is the remainder tax I have to pay but it is not. Several associates have taken messages from me, spoken with me, and promised to have their "Tag Lady" call me back but no follow-ups have ever been made. The manager, Walter Grundorf is always unavailable as well.
Shayan Vafaee
Jul 3, 2019
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