Robert - the service advisor from Mercedes Benz of North Orlando and Luis the tech that worked on the car allowed my vehicle to be serviced the day of the hurricane and I truly appreciate it. My tire was about to be flat bc of a nail and instead of filling it with air and telling me to wait out the storm and then come back, they took me in and provided the best service I’ve ever had. Thanks so much! Now during the storm, if I had to evacuate I have peace of mind my car is drivable

Upon arrival to picking up my car, pleasant atmosphere and service. Great idea on the lift service.

Highly recommend seeing Jordan. No pressure sales. Very easy to work with your schedule and helped along the whole way.

The service was awesome before and while purchasing 👏 I loved my sales person🥰. It was super quick and friendly but I called up there to get assistance after I purchased my vehicle so I can utilized it better and the receptionist said that they were going to call me back I got nothing. The salesperson was supposed to help me with the app because I am technology challenged after he sold it to me no response after he stated that he would get back with me but he does know his stuff but the communication after the sale was not high quality at all I was looking forward to purchase another vehicle in December but that part of deal it just has to be better 👍🏾

We have always been impressed with the service we receive at Mercedes-Benz North Orlando and our service advisor was most helpful. They did a thorough job and will definitely be back.

Dave was very professional. Very pleased with his service.

2 year service for Sprinter chassis under a Winnie View RV. Only reason for not giving 5 stars is that it is difficult to get through to talk to the service advisor. Good work done, excellent facility if you plan on waiting.

I’m always pleased with the staff and their service. I took my car for maintenance service and they did an amazing job. I requested to have a loaner car and they provided me with the brand new GLB with sunroof. Everyone is very welcoming, sincerely helpful and knowledgeable. Thank you, Gula Farmonova

Josh was great, our experience was pleasant. He went out of his way and kept an open line of communication with us throughout the entire purchase. Thank you Josh for making this the first car buying experience simple and without any hiccups.

This was the worst experience I have ever had at a dealership service department. I made an appointment online, arrived 10 minutes prior to my appointment and waited over 40 minutes to see the service advisor, who was not friendly and definitely did not want to be at work. Mercedes Benz of North Orlando service department is a poor representation of the Mercedes Benz brand.

I was served by another service advisor due to my requested advisor not being there and he did a nice job. The accommodations for service waiters is as good as it gets. However, 2 1/2 hours to replace one tire pressure monitor sensor at a cost of over $500 is excessive. MB makes nice cars but out-of-warranty service costs are outrageous.

We had a wonderful experience to buy my first new car with Ryan and Adam! Friendly and professional atmosphere in the place. We know Adam for a long time and bought several cars from him, and now we have a new friend Ryan. We are telling everybody, that it is the best place to get a car! Thank you guys! 🎉

I want to thank Ajay Goyal for my new Mercedes Benz. He was great and very helpful.

I recently purchased a used BMW from their dealership and Carlos made our experience painless! No complaints at all!

I took my daughter car for repairs I meet Tom service manager fixe the car on time no hassle Mr Tom very honest person Thank you

Was ok, little disappointed in amount of time gas money spent making the trade. When making a deal an telling the customer ?that?s the price out the door? don?t start adding on to agreed amount, taxes or not an agreed amount out the door is just that.

I already left a similar review on Yelp as I was waiting for my car Saturday morning. First, it took a while to find someone who could help me Saturday morning when I arrived to pick it up.The car was repaired and I paid the bill on line via a link I was sent by text. I was looking forward to quickly getting my car and not wasting any more of my Saturday than was necessary. Here’s what happened. I had tried this dealership many years ago and the experience was so bad I decided I would never go back. But my 1994 E 320 Cabriolet broke down not far from the dealership. So I had it towed there. It took two full days and $302 to replace a blown fuse. I was not happy but paid the bill and told them when I would pick up the car. When it was finally brought around it was wet and dirty. I asked if the dealership didn’t wash the exterior of the cars they serviced. I was told yes. But they must have parked it under a tree and near their sprinkler system. The car was dirtier than when I dropped it off. The attendant said they would quickly wash it. After 20 minutes I started writing my review on Yelp. It took more than half an hour to get my car back from the “quick wash “. I cannot recommend this dealership for repairs or what should be expected of “Mercedes” service.

It was a pleasure working with Brittney as my Service Manager. All service needs and costs were presented up front. Work performed in a timely manner. Thank you Brittney!

They amazing go see Joshua Montanez

It was a pleasure working with Kanwar to sell my vehicle. The process was very easy and I would definitely recommend checking this place out if you are in the market to sell or buy a vehicle.

Very pleased. Crystal, our service advisor, gave a full explanation of what was to be done to the car and answered all questions. She was very professional and a good representative for your company.

Took car in for service for a trunk button that we found out doesn't do what the sales man told us it did. So wasted trip for that. Took car in for two other issues Driver assist not working and add oil light keeps coming on. Neither issue has been fixed. After driving away 40 miles into drive add oil light came back on and after one week the driver assist is out again.Also when they opened the hood they pulled out the latch which is now dangling.

Fast, friendly, and informative. My service advisor seemed very experienced and informed. All my questions were answered.

They were in communication with me regarding my service, and gave me an option to pick up my vehicle at end of day that worked great for me!

The car took longer that it supposed to, didn?t give a loaner, had a get Uber and pay for it and didn?t like customer service

Superb customer service. No hassles. Syed Shariff was a gem and went above and beyond to get my daughter the car of her choice!

Kumar thank you for all your help !!!

My service tech Dave was awesome, professional, honest and patient. I will be returning.

The car is beautiful, and drives the way a Mercedes Benz is expected to run. Everyone was very professional, and a got a great deal on my extended warranty.

repair was satisfactory and the representative was knowledgeable and courteous, although he could have provided more communication on the status of the repair. My only complaint was that it should not have taken 1 week to repair a coolant pump. It happens that my wife had knee replacement surgery and could not drive so the inconvenience was tolerable but still unacceptable.

very professional and and friendly people

The customer service representative was efficient, pleasant and able to answer all questions. I was what is termed a “waiter” for the service to be provided. He gave me an approximate time the service would take and it was completed within 5-minutes of that time. The atmosphere within the facility was busy, yet pleasant. There is an offering of hot/cold beverages and snack foods. One could browse, watch television or self-occupy while waiting. My vehicle was so clean when it was returned, I hardly recognized it. :) Thank you. As I drove away, I felt both I amd my car had been well cared for.

These service team is amazing, the valet kids, mechanics and manager Mrs Dufresne, are all shiny stars, thank you

Very well-coordinated, friendly and professional service. New to the area, this was my first opportunity to visit, and they WILL be my dealer when I need dealer-level service performed. The Assistant Service Manager, C.E., was super!!!

I stopped in to see about a sprinter van The sales rep Ajay was extremely helpful, the finance department were very diligent in getting me the best possible rates based on my credit. Can’t say enough good things about my entire experience at Mercedes’ North Orlando

Fadi and Dealership are honest and easy to deal with.

Very Pleasant deal, Agent Kanwar very likeable person , Thank you for buying my Subaru. Fastest sale I ever made.

Very smooth transaction. Very professional staff. Kandar made the experience pleasant with his exceptional courtesy and care. He is a real gentleman

Had a great experience! Ajay helped us and I got my dream car. From the test drive to closing he walked us through the entire buying process. Would definitely recommend!

First I called to the store and asked to a seller that could talk to me in my language, Portuguese, but I didn't find anyone. Syed Shariff attended me, answered all my questions, and was so patient that we bought the car on our fist visit. I recommend the Mercedes-Benz of North Orlando, they are attentive and helpful.

All exceptional!

Excellent service on the vehicle and working with Dave was a pleasure.

I’ve been going to North Orlando Mercedes for 3 years. Jordan Conner, is the BEST SALESMAN I have delt with ANYWHERE. No matter how long you have had your car, he will always be on the other end of the phone to help you, even with the smallest problem. His customers stay number 1 to him. Crystal in service. I can’t say enough good things about her. She is on top of your car when it goes into service. She keeps you updated on everything going on with your vehicle. Hope to see her Service Manager one day. You both are the word of EXCELLENCE

Our experience was wonderfully refreshing. When we purchased our Mercedes it was previously (gently) used. Mileage was very low - but there was a bit of interior damage -which we later learned was still under warranty. My husband brought the car in & learned (to his dismay) we had just missed our warranty period. The guys there were wonderful- getting a "good will" approval to repair the damage at no charge. Dave was wonderful from start to finish. Truly nice people, that care about making their clients happy.

Typical Mercedes dealer. Low ball you on a trade then turn around and sell it for 3x the price. Nice people but the management team is greedy

Good customer service from Robert

Amazing personalized care, the best experience ever for my new car!!

Recent work included front end alignment of my Sprinter. Had to drop vehicle off for service, but service done well.

Thank you Ajay and JR for all your professional help. It’s so nice to see that there are people out there that care about the guests that walk thru the door. I appreciate you and your hard work!! Kudos to you both! The head mechanic was awesome with his help and finance was quick and easy! 5 stars all the way!!

The repairs and / or services that were actually done were very good and I am completely satisfied. That being said, some things I asked to have done were not done. I asked for an engine oil dipstick to be installed as this e-class wagon apparently did not come with one. Nonetheless, I wanted one installed, but again it was not. There were also 2 other things I asked to be checked but were not.

I was very satisfied during my first visit at Stanford Mercedes.

I have purchased two Mercedes-Benz from this dealership since 2012. I have always had excellent service from them...UNTIL NOW. I scheduled an "A" Service and later discovered that I had an appointment on the same day. Getting that changed is impossible to do on-line. After texting them to get it changed, I asked what the approximate cost was. They just sent me a link which took me to "DigniFI" -- a finance company. Their web site clearly states "up front pricing." Finally, they sent me a text stating that they could only assist in scheduling appointments. This is unsatisfactory. I still would like to know the approximate cost. But, it seems as though they don't care.

After reaching out to two other dealerships I got to talk to Syed Asif Shariff from the Sanford dealership and had the best car purchase experience. He was personable and honest and was thorough. He made the whole experience stress free. Our car was ready for us and in the showroom before we got there. Was an excellent experience.

Mr. Gundorf and Mr. Conner: I appreciate your quick reply, finding a solution to my vehicle's issue, restoring my confidence, and exceeding my expectations for the Mercedes Benz brand. Thank you. Sincerely, Mr. Jorge Del Sol

Great and efficient service at service department.

I arrived at Mercedes in North Orlando a little before 12:15 PM on Friday, Aug 29 with a nail in my right back tire, right in the middle of the tire. The service attendant checked me in and said it should not be long. A few minutes later the service tech came out and said they don't plug a flat tire, too dangerous, and would have to put a new tire on the car. I told him that tires are repaired everyday in America and that the tire was almost new, however, he said they don't repair tires. Obviously when they have a customer with a flat tire, you are a captive and they can exploit you to sell you a new tire. With no choice, I agreed to replace the tire; after around 45 min later, the service tech came out to tell me they did not have the tire in stock, but they had one at the Maitland dealership about 20 min away; then he said " if you want to drive down there and pick up the tire we can put it on your car", I responded if I can't drive my car, how would I go pick up the tire, he then said okay we will go get it. Almost 4 hours later I had a new tire at a cost of $432.44 and left the dealership around 4 PM. I have purchased 4 Mercedes from this dealership since 2000 and am very disappointed at the service, no one apologized for the 4 hour wait and the complete incompetence of this sad performance. Not sure I will ever buy another Mercedes from this dealership, obviously good loyal customers don't matter!

SERVICE DEPARTMENT IS ALWAYS FREINDLY AND PROFESSIONAL. David the service person who attended me was great he went to extreme measures to make sure my eight hour service day went well such as providing me with a lyft ride to my home and back when the service was completed. He also accepted a 150.00 dollar discount off my bill.

My Check engine light came on while I was heading to Orlando and it started with 10 Starts. I had an emegency and They got me in right away so that I could continue using my Airstream until I could leave it with them. They were very helpful in an emergency situation!

We were very pleased with all aspects of purchasing our car. Our salesman, Jordan, was very knowledgeable, helpful and was a pleasure to work with. We would definitely request Jordan for any future purchase.

It I was great experience. I was treated like celeb

This was one dealership that does not hassle you and every was open and honest from the very start. You are treated with kindness and respect from the moment you arrive. Ajay was our sales rep and he was perfect. We had been to several dealerships and bought our vehicle at Mercedes Benz of North Orlando. We were in and out quickly and with a smile on our face. Will definitely buy from them again and again.

The process was very smooth and stress free! They were super friendly and genuine. All of our questions were answered without hesitance and made themselves available to answer any other question arising after the purchase was completed and drove the car home.

It was such an easy process selling/buying a care at Mercedes Benz of North Orlando! I reached out about a vehicle and Anastasia was quick to get back to me. She took the time to listen to what I was looking for and what I wanted in a vehicle. My husband and I drove almost 3 hours to look at a 2022 GLE350 and were immediately greeted by more than one associate. Everyone we encountered was super pleasant. Anastasia worked very hard on our behalf, I really enjoyed my experience with her. Ryan was also great! Super helpful and very personable. Adam processed the finance piece and went above and beyond to make sure the deal went through! Thank you to ALL involved, we will be back!

The service was excellent!!! The staff was friendly and answered the questions to the best of their knowledge. I will always take my Benz there for service. Thank you

Staff was very friendly, no hassle or price markups. Great location. Highly recommend

Anastasia was wonderful to work with. From the first phone call to the actual delivery of the C300. She was extremely knowledgeable and helpful with the whole process start to finish, which took nearly a month to get the car from the shipping port to the dealer. Nevertheless, it gave us plenty of time for questions and concerns. This was my first purchase from North Orlando as I live 700 miles away. If you are looking for a Mercedes’ I strongly recommend calling Anastasia!

We drove from Amelia Island to Mercedes of North Orlando. We had an ABSOLUTELY AMAZING experience with ANASTASIA and RYAN. I have bought quite a few vehicles in my time and I have to say this was by far one of the easiest experiences I've ever had. I cannot say enough about the dealership, the lack of hassle or haggle and the willingness to get a deal done. ADAM made it happen even when it looks difficult. Even in this trying time of car buying they were very willing to work with me. I will drive the 150+ miles back next time I need a car.

My service was done as promised and on time. Kudos to my service advisor Tom Welch.

Great job Crystal. Very efficient and courteous Loves her job. This post is from Edna not Liana Thank you

Excellent service

Service was not as thorough as I had Hoped my advisor was fantastic and kept me updated. They fixed something I was unaware was broken so, that was good. They sent me a video of checking my tire tread but they forgot one thing, to put air in my tires and apparently they were low since my warning came. So, aday later in the rain I got put air in a tire that was 10psi low...

Kumar was my service representative yesterday and was extremely helpful and honest. He didn't try and sell me additional services and got me taken care of very quickly. I'm very picky about who touches my cars and would definitely recommend this service department for all your Benz needs.

Tom Welch is my Sprinter advisor and is awesome. All but one of my concerns were taken care of, the other required a discussion with my aftermarket installer. Very happy with the service and communication!

By far the most unstressed experience I have had in purchasing a car. John Mcclund was great. He assisted us in building our car and was very patient with us. When the car arrived he assisted with the financing and had car ready to pick when we came in. We love our GLS450. My next car will be bought at this establishment. Great team.

Mercedes-Benz of North Orlando is a Great Dealership! I recently received a SAFETY RECALL NOTICE and I immediately called and set up an appointment. The service rep. The service personnel. They went above and beyond to make sure that I was satisfied. They were amazing! It’s hard to find a good honest dealership, but this is one of them! 10/10 would recommend !

Service experience was very enjoyable! Very informed throughout the process! Only issue I have is I keep having issues with our 2021 Mercedes. Now after the service department having for a major repair for 2 weeks I have another problem with my ac blower motor making excessive noise and I have to make another appointment. Just damn

Service department was helpful and got to the problem quickly and resolved it. Like the video made my the tech showing me the inspection process. You should consider allowing the diagnostic fee be incorporated into repairs made.

We have always thought highly of Mercedes Benz of North Orlando. This is our second purchase from this dealership, this time new. Anastasia is great and made us feel very comfortable and satisfied with our vehicle purchase experience. We have never had a negative experience with service either. We highly recommend Mercedes Benz of North Orlando.

This is my 1st Mercedes. Got it about a year ago and the whole experience from sales to service is not what you would expect. Lots of inconveniences and the pricing is not in line with value.

I located a vehicle on Cargurus that was listed by Mercedes-Benz of North Orlando. I received prompt responses from them regarding the vehicle. They reserved the vehicle for me for two days. I drove down from Atlanta and completed the purchase without any issues. The process was simple and took lees that an hour at the dealership.

Called 3 times and all 3 times I was left on hold for over 45 minutes with Jason! We pay a lot for service to be treated like this!

Brittney Dufresne Is the best service advisor I’ve ever had the pleasure of dealing with. From start to finish she was extremely informative and very knowledgeable. She kept me up to date through the whole process while my baby was in for a service B. She also helped me select a new set of tires which I will purchase soon. I bought my 2021 gla 250 in Clearwater since there are literally none avail right now. I really wanted to buy it from Mercedes North in Sanford and wish I just built one and waited. There service and sales team is nothing short of Spectacular. In a couple of years when my lease is up and I’m ready for one of Mercedes state of the art electric vehicles I promise you I’ll be purchasing from Mercedes North of Sanford Fl, even if I have to wait a little longer.

had many problems with the inexperience service team - had to talk to Brian the service manager to get results. I made my request and told it takes a week to get the airbag - once in the shop -no airbag. This was a Friday and was told maybe Monday. I strongly believe it was never ordered or they received the wrong color. After again I talked to Brian - it was ordered for over-night delivery. Brian dropped off my finish Mercedes the next day. Thank you Brian.

Not a great experience with the transaction! However my salesman was Excellent.

Thomas is very thorough and a great customer service representative representative.

Great staff and service. This is my favorite mercedes dealership!

We purchased a used C300 coupe from a Kia dealership. Driving on the highway on the way home I could feel a slight vibration, also it was due for a B service. We took it to Mercedes Benz - North Orlando and met with Brittney as our service advisor she was concerned how long the service and the check of the vibration may take, she booked us in for the work two days later and arranged a loaner car… On the day of the service I was sent a report of the problem and a video clearly showing a damaged wheel rim and two worn front tires, I agreed to getting a replacement rim and two two tires, to get the rim and complete the repair took two more days during which time we could keep the loaner. I was also helped by the sales department to clear the “Mecedes Me Connect” previous users and to get me logged on. We collected our car completed as promised. Things that truly surprised and impressed us were: Being given a loaner even when we didn’t purchase the vehicle there. Seeing a full video from the service team of our car that highlighted the problems. The overall professionalism from Mercedes Benz North Orlando. We were Cadillac owners for the past 8 years and never had a similar experience at the local Cadillac dealership

Always we went there we found an Excellent Customer Service 👏👏👏👏👏 That's the reason we are Customers for more than 6 years.

My service associate Crystal was great! She is freindly, knowlegable and efficient The actual service was well done and completed in a timely manor. The dealership stood behind all warranties and fulfilled the requirements. The dealership is comfortable in the waiting area. The snack bar could have been better stocked and the waiting areas could be a bit cleaner. Overall my service visit was very positive.

I received professional and courteous service from every employee that I had to deal with. I had no way of getting home since I had to leave my car and Mercedes made sure that this was taken care of. No complaints here.

My service advisor Brittney is amazing . Her attention to detail is five stars!!!! The service department is very professional and knowledgeable. I highly recommend Mercedes of North Orlando.

Exceptional! Very pleased with the results of the transaction. Mr. Jordan and his team did an outstanding job from start to closing! Thanks!

Service is great and Tom is definitely a person I trust and can count on to keep my car going.

Mercedes has outdoneed itself with the launch of the new 2022 Mercedes C class, lots of standard features and rides just like what you expect from a Mercedes. Sales staff was excellent very friendly and informative I would give them an A+

As always I have received excellent service from this dealership.

I received great service from Brian Pak and Crystal Etzold. They were able to assist me with my issues with a quick and easy process.

Brought in my 2022 Sprinter RV with a warning light on… Tom got it right in, scanned the issue, fixed and cleared the code before I finished my coffee in the very comfortable customer area. Thank you!

Buying a new 2022 Mercedes GLE 350 from this dealership was probably the easiest car-buying experience I've ever had and I've bought a lot of cars over the years. Much of the process was handled by phone or email prior to even arriving at the dealership. So by the time I arrived to test drive the vehicle the business portion of the deal was already taken care of. From the knowledgeable and courteous salesman to the equally helpful finance manager, I couldn't have asked for an easier no pressure, honest, straight-forward and professional buying experience. If you are in the market for a new Mercedes I highly recommend you give Mercedes-Benz of North Orlando a call and ask for Fadi. A great salesman!

I recently bought a Mercedes Benz GLA 250 from your dealership after owning several Honda CRVs. Needless to say, I was a little nervous until I met with Anastasia who went above and beyond. She came highly recommended by my cousin and her husband who each purchased a car from her 2 weeks before. She was wonderful, as was Ryan, another sales rep. Both were phenomenal. They explained the car to me and what to expect. All my questions and concerns were answered. I was told by both to call if I had any other concerns. Hats off to both Anastasia and Ryan. You’ve made my experience at Mercedes Benz of North Orlando one that I will always remember. You deserve a 10+ on ratings. Thank you!

Fantastic place to buy a vehicle, the salespeople are very professional and knowledgeable. Will buy my second Benz from them. Looking forward to having them do the annual maintenence on my new GLE 350 as well.

Our overall experience with Mercedes-Benz of North Orlando was excellent. Upon arriving, we were greeted by Fadi (Hosn) who immediately came across as professional, nice, and relatable. He showed us a few GLE 350's in stock, answered a few questions we had, but what they had in stock weren't exactly what I wanted (color and features). Fadi came across as an excellent representative of the Mercedes Benz brand, and was genuinely interested in getting us, as customers, what we were looking for. That was quite positive impression, and I felt this is a place I could do business with. As we were walking back, we saw a 2022 C300 that was exactly what I was thinking of for my wife. A few minutes later, we were determined to get that one for her instead. We went for a test drive, and Fadi explained to us the various safety and convenience features the car has, with a ton of recommendations. Back in the office, he also walked us through financing options. I wasn't interested in financing, so that part was easy. Fees seemed reasonable (with nothing hidden). The F&I person, John, was friendly and professional, and working with him on the disclosures, registration, etc. was quite easy and smooth. Overall, I feel our experience working with them was superb, and I strongly recommend them for those interested in Mercedes Benz.

I called to make an appointment to replace broken wiper arms. I got a quick appointment. I told the rep the part numbers I needed. I also agreed to schedule my 60,000 mile maintenance visit. I was told there were no loaner cars available and that this appointment would take most of the day. I arranged a friend to follow me to drop off the car. When we arrived it was determined no one ordered the parts and the car wouldn't be ready until the next day. And now a loaner was available. So we both drove 65 miles for nothing and I had to return the next day to pick up the car. I called service to check on the status of the repair starting about 1 pm.I repeated the call 4 times until about 3 pm when the operator was able to get a message out. My time and gas are worth a lot. No one in service answered the phone. I left a message for my service advisor to give me a status report. She didn't reply until I spoke with the operator. Finally I got a call the car would be ready by 5 pm. The car was ready when I arrived and I was able to pay $2339.59 for broken wiper arms and a maintenance visit and a replacement for a gas door. Seems like a lot. I have owned this car for almost 6 years. This service was not what I had experienced at this dealership in the past. As I may think of buying a new car once this recession subsides but I doubt I will consider another MB. Overall, the work done on my car seems fine, other aspects of this visit were disappointing .

Fantastic place to buy a vehicle, the salespeople are very professional and knowledgeable. Will buy my second Benz from them. Looking forward to having them do the annual maintenence on my new GLE 350 as well.

Had words with the service advisor as they failed to return calls after 10+ attempts and were unprepared for my appointment as a result. Finally received help from Eddie Anderson and he was great. He listened to my concerns and was able to get the work done after a 3 hour delay that should have been avoided had they answered their phones or the first service manager listened. I believe the first managers name was Eguardo or something like that. The work was extensive and took the remainder of the day and past the service departments operating hours but Eddie and his staff stuck with it and finished all work.

Great experience with the team at Mercedes-Benz of North Orlando.

Traveling from Oregon to Orlando with our 2021 Mercedes Sprinter based C-Class motorhome we had our service engine light come on in Sanford. Left a message that evening on the dealership's service line. Tom called just after opening the next day. We were able to get the vehicle scheduled in for a warranty repair. Totally impressed with Tom and his team's communication, consideration and expertise. They ordered a part for next day and came in early to help us get on the road again. Fantastic. Even appreciated the Starbuck's coffee.

The service was excellent!! they made the whole process as smooth as possible with no hiccups! I am very pleased with my new car and I look forward to visiting @Mercedes-Benz of North Orlando again Soon!

Friendly staff and clean facility Beautiful car great redesign from Mercedes

Good experience but service was expensive. My St Paul MB dealer always found discounts for me. On this $2500 service I was only discounted $150. It should be about returning customers not always profit.

This was our second visit for same problem and I was told that problem was fixed up to the Mercedes standard, well problem is still not fixed. So I can only conclude that this must be new standard for Mercedes. Mercedes-Benz promises to deliver “the best or nothing” through everything they do, I am very suspicious about "best" thing.

Recently moved and changed dealerships to Mercedes-Benz of North Orlando. On Saturday I had my first service visit and was astonished when they asked if I wanted a loaner car for an approximately 4 hour service. 👏👏👏👍👍 Jumped at the opportunity to run errands while my car was serviced. Thank you for making my day! Janet Rossi

We designed and ordered a Mercedes GLE 350! The vehicle just arrived and we love it! The process went very smooth and we are very satisfied!

Treated with professionalism and courtesy during our visit. Our service advisor was thorough on what to expect and took time to ensure we were comfortable with the plan. Highly recommended location.

Brittany, thanks for the great service. Cheerful and friendly staff. Always on time and always 100% satisfied. Bill Eggerton

Brittany was honest, knowledgeable & respectful. She kept me updated & text as soon as the car was done. Excellent Customer service.

Professional and trustworthy, exact explanation and assessment of what to do. Professional and friendly Service Manager! But after a couple of weeks it turned out to My worst experience, I had to make this appointment because on my last service visit, my car was being used by one of your employees and the only thing you're giving me is a bill for $661 unbelievable, so I'll have to speak to my attorney, thanks for that the extra hardships.

Great customer service from start to finish with Richard Shattuck Jr and Justin the tech.

the service by Eddie was good but the mechanical technician didn't do too well. a job that takes half hour took 4.5 hour and we had to bring it back. the update wasn't working properly. not happy on how long it took for something that is simple to do.

I bought two brand new C class. They sold at MSRP sticker without any markup. john Mcclung is an amazing person to work with. I admire his honesty and knowledge about the car. Thanks!!

Rick Shattuck took care of all my concerns he is very professional!

Great experience very friendly staff

Great job, Tom Welch is a great service tech. Thanks, a job well done.

Such a great experience I had with this dealership. Brittany was the best ever. I will definitely be servicing my Mercedes with this this dealership. Thank you guys for making it happen.

I got excellent service from Rick Shattuck the Assistant Service manager

Had my Ml serviced there, and they always do a great job. Very friendly and professional.

My service agent, Richard is amazing. He is the reason I keep coming back. I could bring my car to an authorized service agent less than 3 miles from my house but instead I choose to drive the 15 miles to the Rhinehart road location. Richard truly looks out for his customers and has their best interest at heart. He ensures things are done right and honors a commitment.

Both sales and Service are excellent

Fadi was very accommodating and professional, went above and beyond his job! Brian at service was stellar and courteous when my new vehicle needed a replacement part. I would highly recommend buying a high line automobile at this MB dealership. I will definitely buy again.

JR was an excellent salesman. Found exactly what we were looking for and couldn't be happier.

The best car buying experience ever. My sales person Syed was incredible, he made the transaction fast and smooth, he was also very professional. Thank you

Extraordinary dealership. It's not an easy time to find a great deal on the right car and MB in Sanford really came through for us AGAIN! Syed, Todd, Robert and Walter made the buying experience great and Rick in Service was extraordinary in handling work on another car. Orlando's best MB dealer!

I have bought two cars from Mercedes-Benz and the people there are very helpful. The service department is wonderful. They explain everything so you understand what they are doing. Would buy my next car from them.

Christal in the service department is amazing to work with. She goes over and beyond to help her customers. Huge Thank you to the expertise of the technician who do the labor of repairing our vehicles.

Great customer service.

Provides great customer service.

After I went to see the car what I was interested at it appears to be all flooded inside for what dealer said we will take care of it. And called me two days later inviting yo purchase. I wasn't in the rush and about 10 days later i decided to get it. Called the dealer and confirmed it all fixed and good to go. Next day I went to buy it, but!!!it's all wet again with some mold inside. They said they didn't dry it properly so come back tomorrow, will fix it. Almost two weeks under Florida sun it should be dry by itself...but no! I pointed to them that it's probably panoramic roof drain need to be clean. So it's not about drying it it's about fixing the problem....and respond was again it left open under the rain two weeks ago, there are no leaks..they didn'tdry it properly.They checked everything and dried it again. Two days later I went to buy it. The process was about 4 hours. During this time you just sitting and waiting....nobody even offered water/coffee/tea. So the purchase experience was very poor, but it's just begging. During the .5 test drive you can't really check the vehicle. On the long ride to home I stated to notice some problems. Some engine kicks on low rpm on the highway. Torsen is loocking differential on very sharp turns(oil need to be changed) Water pump and thermostat are leaking very badly and 2 days later your coolant tank is empty. Oil pressure regulation valve isn't working correctly what causes oil consumption, additional water pump multifunction, oil separator multifunction, TouchPad has dead line about an inch wide , so can't be really used. And coolest things-when you start it you see warning messages-you vehicle past inspection some amount of days....So basically they sell you a car what needs to be serviced, bunch of work to be done. And you go and get it done by yourself. And its all from Mersedes officials dealer what is part of Autonation, after 120 points inspection, certified preowned, no worry purchase and blablabla. On 30k+ vehicle. But they give you a 90 days warranty. Do you really trust them to do the service of your vehicle??? Since I was a mechanic in the past I don't really afraid of some minor problems... but after calculating the amount of parts $ ant time what I need to fix all of this I decided it's not fair that after spending 35k$ on the vehicle from should be reputable dealer I will do by myself. So I went to the Audi of Orlando since it's all part of Autonation. Explain what are the problems and showed them the list of bad parts, what I wanted to be replaced because they are in the list of covered parts, just the one what in the warranty, rest I will take care of. By the phone its actually hard to make an appointment so I just went to drop it of and and they told me it should be done in about two day. They need to do diagnostics and if it's warranty case I will not pay 250$ for that. So to see that all front of the engine is covered in coolant and its dripping and to read error codes you don't need much time. It took 24 hours to to make it happened and case was created and send to the office, after another 24 hours I got a response that inspector need to come and see it and hopefully it will be there maybe today...(so already3 days and non of work have been done)....for me just interesting to see what??how water pump is leaking? Autonation don't trust officials dealers mechanics? Probably I wouldn't really trust too, because on the video of the inspection mechanic says there is some blue and green leaks , MAYBE, washer fluid was added yo the system.Maybe!!! If you are a mechanic you should know color doesn't mean anything, it's just colorant(what even Audi website says about coolants) washer fluid also can be green, blue , red.....so why seing blue leaks you would assume that there is washer fluid added?why not blueberry juice or mouthwash? Not saying about problems to get around without car..and who knows for how long. Tba..

Jordan made our buying experience simple, stress free, and overall enjoyable - while still being transparent. I would highly recommend asking for him when you’re looking to buy your next vehicle.

To be fair, I did not expect to buy a car when I went to the Autonation Mercedes Dealership in North Orlando. The staff, new car selection (and to be fair they had a few 2022 models), and pricing was fair and simple. That evening I left with an amazing vehicle and the next morning my wife ended buying one too based on the sales person, staff, and quality product they offer. This was the best car buying experience I have ever had.

Very satisfied with the service repair on my sprinter. It was very easy to schedule the online appointment within a few days of the current date and the repairs (water pump replacement and vacuum system & lines cleaned of all coolant fluid) were completed in just a few hours. Thank you very much...

Jordan gave me the best car experience I?ve ever had in my entire life. He literally took me from getting a windshield replaced to buying a 2022 EQS 450+. I love my car. The experience I had was beyond positive. I hope Jordan continues his career path at Mercedes-Benz because he is an asset to their company.

Jordan gave me the best car experience I’ve ever had in my entire life. He literally took me from getting a windshield replaced to buying a 2022 EQS 450+. I love my car. The experience I had was beyond positive. I hope Jordan continues his career path at Mercedes-Benz because he is an asset to their company.

Buying process final price was fine - no issues there. The 3 star rating is for a very long wait to get to the financing, title, etc step. Several hour wait - only one person to do this. Mine was a cash sale, so no other paperwork. Salesman was excellent.

Our adviser Tom was great to work with. Communication was excellent and the work was accomplished on time and on budget. Thank you

Mercedes Benz of North Orlando has an amazing Sales staff. Syed , our salesman, is professional and really cares about his customers. He helps with whatever he can, even after the sale is complete.

Great experience. Easy to work with and no undue pressure during the entire purchasing process. Followup support has been excellent. Everything moved quickly. I would certainly buy from MB North Orlando again. Thanks to the team at MB for exceeding my expectations.

We were there to take care of the recall on the rear Speed Sensors on our Sprinter motorhome. Our service adviser Thomas Welch was extremely knowledgeable prompt and efficient. The facility is always clean and friendly any time we go in there and it's easy to change or book an appointment.

I am always satisfied with their work and the staff are very kind. Especially Christal Etzold .my vehicles service are : Battery - Replace (After Test) Windshield Wiper Blades (Dual Wipers) - (OEM) Replace Mounts, Engine - Replace Link, Stabilizer Bar (Front) -

Great Customer Care! Clean, very helpful Service advisor will be back ! Thank you all

Let’s just say mehhh. I took the car in at 25k miles because my check engine light was flashing. Try told me it was the spark plugs and the car needed an oil change. They then told me I couldn’t get a loaner car because I didn’t purchase my car from there. Ok cool then I get a call about how although my car has 25k miles since it’s 6 years old I needed the 60 k maintenance because that’s how it’s done! Let’s not forget to mention the service was ball park $2800. I refused that but got the oil change and spark plugs only to pay almost 1k. My following service took it to a actual Mercedes dealership that is not an affiliate of Auto Nation and my oil service was $360 and the brake service was $210 the transmission service $600 more than half the price and I got a loaner car!!!!! Just take your cars to Mercedes in S Orlando or Daytona you will save $$$ in the long run

Such a Friendly and Inviting visit, Kumar welcomed me, was very attentive and treated me like I was part of the MB family. Just overall excellence in every aspect!! It's so good to be back!!

Very thorough job. Sprinter Service Manager Tom Welch is the best! He really knows his stuff & is very helpful.

Friendly and helpful. Was able to make a service appointment fast and without delay. Car was diagnosed and fixed within a day. Brittany was informative and helpful through out the process. Great Job!

Our salesman, Syed was the absolute best ever. No pressure and he is so knowledgeable about every aspect of the cars he sells. He follows up after the sale and is never too busy to help if you need him.

Tom had my RV Sprinter recall done efficiently and correctly. Thanks, Tom

We went to Daytona Mercedes dealership to seek help for our Sprinter van DEF issues with no starts left. They refused to assist us as their customers appointments are more important than our emergency! They suggested Sanford Mercedes as potentially willing helpers? How right they got it!! Sandford Mercedes was understanding and got us under way again with a quick diagnostic and reset. They offered to do the repair immediately the next am at 7. This took less than three hours

Greetings: We are the Rodriguez family. We purchased a MB CLA 250 3 plus years ago. We are very happy with the vehicle. The sales process to the end was somewhat uncomfortable because we were transferred from one assistant to the other to include speaking to the sales manager. Later throughout the servicing processes of the prepaid services the assistant specialist were not offering a lend vehicle while our vehicle was been worked on to include car washing. This service assistant in particular in 2 ovations attempted to take car of another customers ahead of my wife having been there first. We were not given a lender vehicle in various visits because we did not have a credit car. We felt like we were treated as not an important customer. The car washers in multiple occasions failed to do the vehicles interiors. The constant change of service assistants and supervisor not been available well noticeable. And forget about getting some type of assistant over the telephone related to following up with services. Because of all of these, I will not consider MB of Sanford ever when looking to purchase another vehicle just like I didn’t when purchasing my 718 Cayman. I thing MB should consider taking a look at what’s happening in the customer service department. Giving your customers the best service at all times will make it possible for them to come back and continue to be apart of the MB family. Thank you, Danilo & Marisol Rodriguez

My car had a vibration at highway speeds, so I made an appointment for rotation, balance, and alignment (was due for it anyway). However, my advisor Richard noticed that my tires were near the wear bars, and recommended against the alignment, saying it would be a waste of money, and recommended replacing the tires instead, and doing the alignment with the new tires, which we did. Now the car drives like new again, and he even managed to get a rebate for me! We have had nothing but positive experiences with the service department here, with multiple advisors, all being honest and forthcoming with my choices in maintaining my vehicle. We're very pleased with this group of people and wholeheartedly recommended them for service on your vehicle as well!

They always do an excellent job taking care of our 2 Mercedes?! Friendly, professional, knowledgeable and timely!

I drove down from Jacksonville on Friday to test drive a car, called them Saturday morning at 10:06a to initiate the sale, by 2:23p they still couldn’t get all the paperwork completed. There is something severely wrong with their sales departments, there are other dealerships that will treat you better and run more efficiently.

Christal is the BEST. Great communication and always very attentive .

I visited one day to make an appointment and met Brittany. As soon as she was available she took down all the information on my vehicle and made me an appointment. When I arrived for my appointment the vehicle was taken right away and Brittany arranged for a shuttle ride home. I didn't have to wait long and was on my way. Later I was called and was picked up to return for the car. While waiting the facility was clean and very comfortable. Everything was done and the car looked great.

Very friendly and helpful

The customer service was great, and Brittney was an excellent service advisor. All of my questions were answered.

I want to share my recent experience with Rick in Service who did a wonderful job taking care of every detail related to my visit. I had a warranty issue as well as a 20k general service. Rick was respectful of my time and crazy schedule having everything ready from start to finish. Rick’s attention to detail and excellent customer service is a big motivator to purchase my next vehicle from your dealership. Thanks Rick!

As always, they exceed my expectation for they go over and beyond

Great experience from start to finish. Tommy was extremely helpful and helped me get the best deal possible. Will definitely go here for my next car.

Expert courteous service. We are most pleased with our experience at Mercedes Benz of North Orlando.

Never before have we received such excellent service from a dealer!! Tom went above and beyond to make sure everything was done and completed on time and even found one more thing to take care of under a recall. Had us come back one more quick visit to finish up all are repairs for us to carry on home to Seattle in our Sprinter RV!!

Received our new E450 a week ago. Sayed Sharriff was our salesperson. Absolutely the best experience ever. He is very knowledgeable and has a super personality. Would definitely recommend this dealership to everyone!

I came in for Schedule A service. Everything was great from start to finish. The service team kept me informed and I was in and out in about 90 minutes. I have already recommended them to my friends.

The service department is unbeatable 💕

Excellent service! Everything was as promised and on time. Thanks!

I drove many miles for service on my Spriter van to find my new tires not ordered so no front end alignment. I was a bit angry! In steps Don from service and WOW!! First class treatment from that point on. Through Don, the service department stepped in and took charge. IMPRESSIVE

Great experience and awesome customer service. Will certainly refer family and friends. It’s the place to go if you are in need of a car, new or used.

John R. and Walter have been great to work with. We only trust them. They are honest, reliable, truthful and helpful. We can't go anywhere else to purchase a car, especially when it is for our children. They have helped us with our past 2 cars and will help us with our next 4😊

I had the most amazing experience at Mercedes-Benz of North Orlando. Jordan remained communicative through my buying process and was patient when educating me on all the many features of my first Mercedes-Benz. Thank you for providing an easy and enjoyable experience.

Rick the service advisor was excellent , I always go to Rick for my needs at North Orlando. He keeps me i formed and is always great with. Ustomer ser ice

Richard was a great service writer. Thanks for a great experience.

Sprinter tech is awesome and service manager, Tom Welch is great at explaining what problem was and how it was repaired. The courtesy vehicle inspection is a bonus

Christal was fabulous! She was professional, friendly, & prompt!

The service for my car went very smoothly. I appreciate having the loaner and the check up along with new tires went very well.

My service manager, Rick, did a great job of explaining the services that I needed for my lease vehicle and insuring that I received the best value for my money. Thanks Rick!

Crystal was a joy to work with. My first service experience at your facility. Appointment was made through a central source and received several email reminders of the upcoming appointment. Crystal identified a potential problem with my tires and offered a great solution with follow-up. This is the type of Mercedes Benz service I'm accustomed to and it is why I only buy Mercedes vehicles. Keep up the great service!

Great dealership! JR was my salesman and he was good. Very helpful throughout the buying process. The dealership offered me a fair trade in value for my vehicle and also sold me the car I wanted for a fair price. The service manager Crystal was awesome as well, she really took care of me while they were fixing a few minor details with the car and even provided me with a loaner vehicle! Awesome customer service. Would recommend.

Mercedes of north Orlando took outstanding care of my vehicle with my tire situation and being towed to my preferred dealership.

Kumar Vir, the service advisor was very knowledgeable, helpful and professional.

Salesman and other employees courteous and very helpful throughout process. No high pressure.

I got my car serviced a couple days ago and the experience was really good. I just dropped of my car and was able to pick it up the next day. Everything was taken care of well.

Repair account manager Tom Welch is very professional and courteous. Got my jobs done quickly.

The staff is really helpful and they have a pretty nice inventory.

Excellent service. Everyone was very professional and gave me a honest assessment on my car.

Amazing service and beautiful facilities. Service and sales people are very friendly and helpful. You won’t be disappointed

Our salesman was excellent and the entire process was pain free. Our trade-in was priced fairly and we agreed upon our purchase quickly.

Great service department Brittany was great in all meaning

Very friendly staff and clean facility. My customer service rep, Christal, went above and beyond by contacting me on her day off to keep me posted with progress on my car.

Very thorough and accommodating. One of the better MB dealers with whom we've done business.

My Sprinter van had a serious problem with a major system which would have ultimately caused the engine to fail. After visiting several other Mercedes dealers in other states with no luck, Tim, the mechanic at MB of North Orlando correctly diagnosed the issue and fixed it with expert skill and speed. Tom, the locations Service Writer, also took fantastic care of me, spending time discussing my options and working with me on the timing for the repairs. I live in my van, have been to all lower 48 states and have stopped into around a dozen MB dealerships across the country and this is by far the best one for service in my experience. Thank you Tim and Tom for making sure my vehicle was fixed correctly and for keeping this nomad on the road! Kevin Jones

Excellent service and very professional and friendly staff.

Excellent service and completed in a very timely manner.

I bring my car here and they take good care of me. Very courteous and professional service.

Kumar (my service advisor) was extremely professional and made sure that I was satisfied with the work done on my car.

They are very professional, courteous, and knowledgeable.

Amazing service by Brittany, as ALWAYS, for the past 5 yr and counting! She is hands down the VERY BEST SERVICE ADVISOR that they have!

Kumar was always updating me and was extremely knowledgeable. I was provided a loaner during my repairs, which made the entire process convenient and accessible. Thanks!

Kumar did an excellent job. He was attentive and knowledgeable. They also provided a loaner which made this process convenient without any transportation interruptions. Thanks!

Mercedes Benz of North Orlando...could not ask for a better experience in every way!!!

Took forever to get an oil change. Seriously thinking about buying a car not involved with Auto Nation. My time is more valuable that waiting on the phone to make an appointment. Ridiculous!

Loves the experience! Charles Cullen is very professional and knowledgeable. Will come back again! 2/25/2022 Just had my AC fixed there, comparing to many dealers trying to rip customer off, Mercedes-Benz of North Orlando has been honest and professional. Ms. Hope is very professional and helpful, earned my trust for sure!

We had a great experience shopping and ultimately buying a vehicle from Mercedes-Benz North Orlando. We had communicated with Doug over the matter of a few months going back-and-forth between new and used vehicles. He was very patient and informative but not pushy. When we were ready to buy, we went back and made sure to purchase through Doug

We had a great experience shopping and ultimately buying a vehicle from Mercedes-Benz North Orlando. We had communicated with Doug over the matter of a few months going back-and-forth between new and used vehicles. He was very patient and informative but not pushy. When we were ready to buy, we went back and made sure to purchase through Doug

We took our Mercedes Sprinter campervan here, we are from Massachusetts and were having mechanical trouble on our road trip. Staff here were super friendly and got us back on the road within a few hours. They were also good about explaining the issues and what they had done to fix them. I also appreciated the thorough inspection they did of the vehicle and other little issues they found and told me about.

We came here for a second opinion on a repair. The technician was extremely knowledgeable and came in over $1k less than the competition (local auto repair). We would much rather have the work done by Mercedes anyway but this was just impressive! Glad we got a second look and trusted our gut.

😀Friendly service and quick and efficient work done on my car. The staff was very easy to talk to and seems to take the needs and satisfaction of their customers seriously. Honest review.

The service standards at Mercedes of Sanford is beyond most that I’ve experienced. The service agents are always reassuring and my most recent experience with Hope Allen was no exception. They are clearly doing something right.

The customer service here is spectacular! Sayed is THE best salesman. He really goes above and beyond even after your sale is complete. The service department here is also amazing. I’ve been to many dealerships over the years, and I have to say, these guys are THE BEST!!!

Had front brakes installed yesterday. Rick my service advisor was excellent, took two hours and I was out the door. Price for the work was very reasonable. Would highly recommend.

Excellent service prompt and flexible.

Went last Saturday for a B service and I was overall happy with how I was treated. No one was rude. The service took 3.5 hours, which may be normal for a Saturday. There’s only 2 things I found upsetting: 1. I have an extended warranty on my car and because the “warranty guy” wasn’t there, no one could tell me if my sunroof was covered. People live busy lives and I don’t have the time to take it all the way back just to be told yes/no. Especially if he’s only there during the week. Not understanding why anyone can’t just pull up my warranty terms, but I digress. 2. The other issue was I was told I needed two new front tires, which is impossible. I need one, but I bought a new one 4 weeks ago. It just makes me wonder what else isn’t so honest, but I feel like that’s car shops in general.

Autonation representative helped with a detailed walkthrough of all existing issues with the vehicle over phone( tires need change/ alignment required ) and kept me appraised of job completion and when the car was ready for pickup

The service is working fast, professional and they kept me informed about all details (parts, price).

Took over 3 hours for my first maintenance & car wash.

Jordan was exceptional in both his knowledge of the products and his salesmanship. No pressure, available for a multitude of questions and was highly responsive to every email, call or text. The dealership itself is very well run, friendly and effective.

I missed the opportunity to review Mercedes-Benz of North Orlando through their Survey System so I’m following up in this medium. My service experience was WORLD CLASS, with a particular recognition to Brittany DuFresne who brought it all together. As the representative of the AutoNation organization, she gave me confidence that the entire maintenance evolution would be done to my satisfaction. Her ATTENTION TO DETAIL was exceptional as was her friendly, business like demeanor. I appreciate her style of communication that informs and updates to a reduce time wasted wondering when the service would be completed. Clearly the Service Department has their act together - no doubt the team doing the work in the garage are as involved as the front office, making it a TRULY EXCEPTIONAL EXPERIENCE. Well done to Brittany and the entire Mercedes-Benz of North Orlando team. Definitely will recommend to others. Thnx

I?m always treated like my car is the only car there for a service. Mercedes North is organized and greatly concerned that the quality of service every individual gets is correct and you are ultimately satisfied.

This dealership goes the extra mile to make a great experience! Clean car at end . Keeps you informed as to what to expect. A little to expensive but free coffee and snacks , a shuttle to mall and lunch while waiting and a clean car . Job well done in my book . Thanks a million . J Shaw the villages Florida.

Service experience exceeded expectations. Service Manager Tom was very helpful. He supported my decision to buy prepaid maintenance.

Overall experience was great. Rick was our service manager and he kept us informed the entire time. It was a major problem so we were given a loaner car for 35 days as parts had to be shipped from Germany and consulting with Germany on issues. My suggestion would be to provide a loaner based on the type of car the guest has. The only reason I gave four instead of five stars were the 35 days and the C class car we drove for more than a month. Not what we expected from Mercedes’

Very prompt and very professional

John was very helpful and respectful of our time. Great quality vehicles to choose from. They have great follow through even after the purchase. Thank you! Would definitely purchase again from Mercedes-Benz of North Orlando.

The service department is Awesome! They are courteous and polite and willing to do anything they can to make your service experience the very Best!!

I had service on my car this week and Tom the assistance service manager did a fine job as always. They were able to complete my car on a timely basis as I was just waiting at the dealership. Thanks for getting it done without any issues.

Great service

Brittany is possibly the sweetest service assistant I've met. She kept me in close contact w/ progress and offered options on the expensive Mercedes checkup. From sales staff to the young people who get car washed, they are a delight to work with.

Good experience…I do recommende this place ..

Their service is efficient and I only can speak about my service advisor Rick. He is totally meticulous in explaining and even backs up what he's saying with illustrations. when he tells you that your car will ready at a specific time, he means it. I had a pleasant experience at North Orlando Mercedes and I'm sure you will too!!!

I purchased my dream car! Everyone and everything at this dealership was exceptional from the facility to the employees. My sales person and the financial advisor was excellent. They were patient with me when I changed my mind and chose a different vehicle.

They aim to please the customer. Very attentive to the needs and requests of the customer. Will definitely return.

It was a pleasant, no pressure abs very honest experience

Rick is an awesome Guy . Thank you .

Appreciate patience, support, service, compassionate spirit/ personality of Assistant Service Manager Rick Shattuck. Thanks also to Hope for taking care of my portable chair! Always friendly Service at Mercedes-Benz of North Orlando Dealership!

Hope was very helpful, very professional. Kept me updated and explained everything clearly. I need to come back for some follow up work and look forward to working with Hope again.

Rick was very heipfull and the repairs was done when promised and a loner car provided and great coffee

Car was there for two days for headlight adjustment and turn signal that was out. They never even got to the car, had to explain 3 times what was needed, and they were gonna charge almost $400 for two separate diagnostic charges. Funny since I told them one of my turn signals was out. $200 to turn on my signal to see that it is out? Anyway they never got to it and I told them to not touch the car half was thru the 2nd day and picked it up. They have a serious management and organizational problem. Also charging huge diagnostic fee for a headlight adjustment and a 2nd for a turn signal outage is punitive. I would find someone else.

Have entrusted my Mercedes service for my S550 and my custom Sprinter van with this dealer even after moving 40 miles away where there is a competing Mercedes dealer.

Highly recommend for your sprinter van needs.

I give this dealership 2 stars only because Fadi and John were great at assisting me but the vehicle i purchased was less than ideal. I purchased a 2019 S560 with 35k miles i paid $86,000, they did a terrible job washing the car that day, there was still marker ink on the vehicle when i took it home that the dealer uses to mark damage on the car. after taking possession of the vehicle on my drive home i noticed the steering wheel was shaking at 60-70 mph, I called them and they told me to bring it in that week to get checked, they got me a loaner (c class) and told me that one of the rims was bent most likely due to the previous owner hitting a pothole. i had to take the car home that day without it getting fixed because they couldn't do it in-house. i had to go back the next day to fix it and they didn't even fix it... Ive been calling the dealership since december 30th trying to get an appointment and i can't even get a response. Cristal, who I was told was the service manager, she does not take my calls nor responds to my texts. I am requesting a call so they can make this right.

Mercedes Benz of North Orlando is simply awesome!! I have dealt with them for s few years now and I am exceptionally pleased with all aspects of this dealership. From greeting me when I enter the service entrance for service or a car wash, they are professional, courteous, cordial, and just a pleasure to deal with. They go out of their way to help and they understand customer service! Best dealership I have ever dealt with...Even better than Lexus and BMW. I recommend them! Hats off to Jason who takes care of me now, and to the greeting staff which is made up of several sharp young college kids who "get it"!! Great team!

I had an appointment to get a second key programmed. Arrived in service. One woman ignored us then a young man came out who was totally confused. Waited at parts for some time after we were shuffled around. Not one person who walked passed us asked if we were being helped. We pushed the button and waited. Everyone seemed unconcerned with providing assistance until thankfully Rick come along. Rick was superb.

None

Super nice Place

Ryan was really helpful throughout the process.

Always a pleasure to work with Jennifer Neeley! She is efficient, personable, timely in communication, and customer focused. Thank you for a wonderful experience!

Some guy named Matt White detailed my car and told me that I’m ugly and that I should never come back. He also touched my toes and I did not appreciate that. Everyone else was nice but I am never going here again because of him

Great customer service, and knowledgeable about the vehicles

Service -A needed in 5 days , I am not sure what this warning ⚠️ meant. Overall I am pleased with service given so far. 5 Star 💫 Dealership. PLB Jesus loves you.🌎🙏🏾✍🏽

I TEST DROVE A BLACK 2018 MERCEDES-BENZ C300 IT WAS AWESOME.

Thank you mercedes for my new s 500 amazing car also thank you to my sales men John Rodriguez.

Very good experience, honesty and quality of service!!

Great experience working with Fahdi and JR.

Good service. They were able to change the faulty speed sensor and I was back on the road in 3 hours.

This was by far the best auto purchasing experience I've ever had. We did just about everything via the phone and email. Just went to sign my docs and drive off. In and out in just over an hour WOW 👌. Syed was the best and so was John!!!! Highly recommend for new and used car sales. Bought a used vehicle. So happy 😊.

Worst service! If you care about your car don’t bring it here.

Slow service and dishonest as they come. NEVER again!

This place is a joke. They make your car say "schedule B maintenance" and go to the dealership to find out they want $250 just to "flush your breaklines". Also, cant locate your warranty info to fix basic things like this sunroof. Trash place and even worse cars. DONT GO!

Thomas my service adviser is fabulous. He communicates well and did a recall that I forgot to mention. Thank You Thomas!!!

You guys were awesome and covered all the bases. I have nothing that I can suggest for you to improve your service. Thank you so much and keep up the great work that you do!

As Always, Another Great Job🤗

Thank you to GM Walter Grundorf for quickly reaching out to understand my concerns with the service department. Mr. Grundorf reassured me that his team @ Mercedes- Benz of North Orlando will quickly work with me to obtain a resolution. An appointment was scheduled immediately and Rick my service advisor took great care of my situation. Rick thank you for going the extra mile, for staying in contact with me and for representing your brand so well. Appreciate you!

My major concern was that my motorhome built on a 2016 Mercedes Sprinter Chassis has no brake lights nor directional lights. I was charged $113 but I was sent home to drive to Titusville without this safety issue resolved. The explanation was that the problem was not a Mercedes issue but blamed the motorhome manufacturer. I had several recall issues and the dealer did address those items. Also, when I drove back to get my Sprinter there was a delay due to locating my keys.

The team at Mercedes Benz of North Orlando was Very friendly And extremely helpful. A big thank you to my sales man Hosn and the guy in Finance who Stayed in touch with me and kept me in the loop On what was going on. Thanks again.

Had my Sprinter 3500 in for a recall repair with an appointment. In and out in 2 hours. Tom the Service Manager was very nice to talk to and helpful.

They took great care of my car, and of me, even setting me up with a desk so I could work while I waited for my car to be serviced. Very pleased!

I recently bought a 2016 Chrysler C from Mercedes-Benz of North Orlando. Salesman Jordan was very friendly and courteous during the whole process. The test drive was very nice the car drove smooth Jordan explained some of the features of the car. I came back later on that day and decided to finish the purchase. It took a little longer than I would have liked but Jordan made sure that the car was detailed clean and a had a full tank of gas I was very happy with the whole process and would go back again if I ever needed another car to Mercedes-Benz of North Orlando John L

Most Awesome Service, Tom Welch as excellent and extremely helpful. thank you Tom

Extremely Poor customer service particularly when requesting car history info and having repairs done prior to purchase. Car was purchased with car parts missing that had been approved to be installed prior to delivery. Deceitful practices. Beware when purchasing a used vehicle at this location. Worst car buying experience !

After the diagnosis you refused to work on the car yet you charged me $485 you did nothing for my money and then you ask me to write a review. I am giving you 1 star which is 100%more than you deserve, your dealership is about grabbing money without providing any service

My experience has always been above and beyond the customer service is excellent

Great customer service. Got us in and out in no time with a car that we love.

The team takes good care of their loyal clients. Communication is good and the work is completed accurately. I appreciate their attention to detail and for sanitizing the interior before and after service when requested.

The service is very good and the employee are very nice and helpful.

I have been a customer for a better part of 10 years now. I have purchased 4 cars from this location. Just bought one recently in June. Just got my first service done and usual the customer service and the service to the vehicle itself were 5 star. My service advisor CRISTAL is exceptional.

Worse service in town.

Took longer than thought.

Drop off and pick up were very unguided. I stood there for approximately 10 minutes each time waiting to be approached. Perhaps everyone was very busy? Just a "hello, be right with you" would have went a long way. Service advisors switched at some point. Confusing. I had to call on Saturday, 4:30 pm to find out the vehicle would not be ready. My apologies to my neighbor who was keeping himself available to give me a ride:(. I had to call Monday at 1:15pm to start the conversation about readiness expectations. On a happy note, as a brand I was impressed and pleased with the level of warranty coverage the dealership provided. Thus the third star. Chalk this one up to Covid fog.

Brittney was a pleasure. I came to this dealership because I wasn’t happy with the level of service received at another dealership. Much to my pleasant surprise, I was treated with dignity and respect that I hadn’t received at the other dealership. I felt the cost of the service was fair and enjoyed my advisor, Brittney.

The service adviser was very nice. Received a loaner car with a bad tire. The rear wiper was broken at the dealer, not certain who or why. They need better service and real quality assurance

The experience that I received from Mercedes Benz of North Orlando was very good. I had to wait for the car to be checked which only took a couple of hours, as I was told by Customer Service when I made the appointment. The wait time was nice they offer refreshments while you wait and it did take two hours. I usually am able to rent a car for overnight while the car is inspected but there was none available this time because I live so far from the Dealers. Maybe if I am lucky next time when my car needs service, it will only take a couple of hours, and I can wait for the car.

Always Mercedes Benz is the best dealership so far . Fast service , great professionals with big knowledge about what they are selling .

Jennifer was my service advisor. I went to her about a possible fuel leak and window matter. Her team was able to diagnose the problem and get it fixed within 24 hours. Jennifer is great about finding and resolving issues quickly. Thx

Everything worked out great , Rick again excelled . From setting an appointment to saying thank you and good bye . I am again pleased that I bought my GLE350 From Auto Nation and use them for service .

Friendly employees and great service

Very disappointed with sales service in Tampa b/c o line sales person did not inform me the specific cat I wanted was NOT AT THE dealership. drove >50 miles to see it & she pushed off onto an inexperienced associate. Went home & contacted John, Sr sales associate at your dealership & brought the GLA I wanted the very next day, which I bought on the spot! sales and assistance was top notch, something I appreciate when buying a car. I'll refer all my friends & acquaintances to your shop as a result. T/y! Please send phone # for Parts dept; need a wiper blade for back window! Thanks, Joan Joan M Pate' CAPT US Navy Ret jmpate@earthlink.net 505.453.6079

Awesome Service, awesome staff, clean dealership and caring. I needed to ship my car to Europe for work and George ( asst service mgr) went above and beyond to ensure that I made my shipping appointment. Thanks so much for stepping up when I needed your help the most. Recommend this Dealership and service team ...11 out of 10..

Walter the GM is awesome.

ASM Tom Welch is amazing. Very attentive and answered all of my questions.

I would highly recommend Merced-Benz of North Orlando. One of the most friendly,courteous, and professional dealerships I’ve ever dealt with. I came in without a service appointment to check a possible leak/safety issue on my wife’s 2018 C 300 and the Service Advisor (Richard Shattuck) had the vehicle inspected - mind you, they had close to 20 scheduled appointments on 5th July. You don’t see that kind of service at too many places anymore! Thank you Richard!

Friendly, courteous, and efficient service! This was a very pleasant buying experience from start to delivery.

Took my car in after I hit a curb, and they were professional, friendly and helpful! I worked with George L. Who is really an asset to the company! Just wish I had known more about how long it was going to take, since I waited there.

Wasn't great...didn't meet my expectations for Mercedes-Benz

I was in the dealer to check my car and received excellent service.

Fantastic experience. Fadi was an amazing salesman. Very helpful and interested in my needs. I got a good deal and am very satisfied. Thank you.

Dealt with two salesmen.. One told me that there was no inventory for the c300 but yet though they have 60 on their website. The other one told me there was no c300 in stock but they show 3 on their website. He also said that the other ones in transit are 2022. They can't get their stories straight. They also don't want to return my calls to discuss this. Since I set a price on what I wanted to pay, they decided to act like this. Basicly giving me an excuse to make it look like they don't have any vehicles for sale. I would would be very careful about shopping here. Due your research if you're going to lease from this Dealership. Google on how they come up with their lease figures otherwise you will end up paying alot more than you need to. Learn about The MSRP and The Residual Value on the vehicle. Plus of course your discounts and their fees. DO YOUR MATH!!!

Purchased a used Toyota Camry at the Mercedes Dealership in Sanford through AutoNation and was treated as if I were purchasing a new Mercedes! Sales agent John Roure was very respectful, polite and honest. Brakes had a minor issue but they fixed it at no additional charge to me before I took it off the lot! I will highly recommend this dealership and my next vehicle purchase will definitely be from them. Thank you for your excellent customer service!

Took the car in for normal service and a tire check warning. Had a 9:30 appointment with Tom and arrived at 9:20, Checked in outside and went inside to wait for Service Rep. At 9:45, after still not being acknowledged, I started to look for help. A member of the team asked f she could help us. We explained our appointment situation and she said she could assist by helping Tom. Then at 9:50, what apparently was the service manager, greeted a gentlemen coming in the door and inquired as to the nature of his visit. He explained he had a 10 o'clock appointment with Tom for service. The "manager" then starts to accompany the guy to Tom's office. I had to stop him and explain that we have a 9:30 appointment and were still not attended to. We were then escorted to Tom's office where he was actively keying in information on his computer. Didn't acknowledge or greet us, so we stood there waiting to be helped. After another 5 minutes, he stopped typing and said "there, you are all set". So I am now lost as to why we had to wait and meet with him if he had all the information needed to service the car? Then, after waiting all day to hear from them, we called for status. He explained they needed to keep the car over night to ensure the mold smell was thoroughly remedied. The next day we called again at 9 for status. Now, we are told that the tire that triggered the alarm had a screw in it. Then we were told they do not repair tires, but instead replace them. To make things even more interesting, they said they would need to replace both back tires to keep the tread life "even". Now the news is $600 for the 2 tires, but they don't carry these and would need to be special ordered to arrive the next day. Why not tell us that the previous day? I had had enough and requested that they fill the tires with air and I would pick it up. Picked it up, took it to a tire shop and they plugged the tire with no issues for $10. This is not my typical experience here, but I might start looking elsewhere for service. This is the second vehicle we purchased from this dealership and those experiences were completely pleasant.

Our salesman was very helpful and answered all my questions

Service is top notch! Rick was super attentive and one of the best!

Outstanding service! They were thorough, professional, and quick to respond to my needs!

The very professional staff made this transaction extremely easy. Jordan made this a wonderful experience and I walked away with a fantastic car. I love it!!

It was over all an easy purchase. We weren't there all day like some dealers like to do. However, I did feel at least once, that the process was dragged out just a little more then necessary. I did liked that they had an area where my kids could watch TV and have snacks, that made the process much easier! The salesman that worked with us was very pleasant to deal with. Our conversations were genuine and not fabricated "just to pass time". And finally the signing of all the documents was very straightforward. It wasn't treated like an "upsale" opportunity. They laid out the options, let me chose and pass on what I wanted. No fluff, no pressure! This was one of, if not the best dealership I've been to!

Great experience. Thoroughly thrilled with our purchase.

Very helpful and very nice

Great service staff, thank you John, Brittany, and Jennifer.

Rick Shattuck, Assistant Service Manager, gave me exceptional service and assistance during my recent visit. I really appreciated his help in coordinating with Mike "The Wheel Man" to have 2 of my wheels fixed that were covered under a warranty policy. I really appreciate both of them.

Everything went very smoothly, staff was courteous and helpful. Great experience.

Booking process was quick. I was able to get a loaner that simplified my day a lot. Car was ready in time. All in all effortless experience. This dealership is one of the smaller / older facilities but that's that's not necessarily bad - the size is appropriate for the amount of business they handle. Perhaps not ideal if I had to work while waiting for my service, but living only 10 min away that's not really an issue for me.

Tom was efficient and kept me informed as my service agent.

Many thanks to the service manager Tom for a speedy refund we had paid for before the recall had come out. We received the check within 2 days after we submitted the recall papers.

Christal and rest of the team took care of my car needs without any issues. Christal knows and loves what she does. Always recommended!

El trato y la presentación de los empleados hacia los clientes.

We have been very pleased with MB of NO to handle and take care of both our Sprinter and our GLE. Though parts and service can be quite pricey on an MB, the service advisors go out of their way to advise us of our options. I couldn’t be happier with their service department and staff. The receptionist is always helpful, too, as are the sales staff at MB of NO. I would highly recommend Mercedes-Benz of North Orlando.

Just purchased my very first Mercedes and I’m super happy. Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He answered all my questions and I had a lot. After my deal Carlton delivered my new Mercedes to my home.😊

Great service attentive to detail.recommend to anyone please come and visit.

Was on top of our issues as soon as we set down. Our loaner car was ready and we were on our way. He called to tell us updates and being we are a hour away, gave us a heads up it would be ready in a hour. Outstanding, I headed out, arrived, walked in his office car was finished. He was the best. Kept our convenience first. GREAT JOB.

My girl and I bought a c300 and we pick up the car and they did not review the functions about the car. The car was a 2018 and still it was not new, but they still should have went over everything about the car. Also the car was not detail, it was terrible and it was my girl first car. We plan to buy another car in six months, and it will not be at that dealership.

A very professional team. I really always get all the services at the highest level.

Great service snd response by Ashley, was in and out very quickly, even washed my car. It was Masters Saturday and the dealer had barbecue and food for customers, and a silent auction for ovarian cancer awareness, best visit ever

Delivery process was painless and smooth. Very enjoyable experience

Excellent work quality. Car was clean, repaired, and ready to go. Service rep did a great job dealing with Red Shield !

I was assisted right on time . I was given a quote on cost of service along with approximate wait time. The job was finished even earlier then projected and the quote was as expected. I travel an hour and a half to get my car serviced at this dealership and have never had anything but a satisfying experience. My service manager Cortney always takes special care to make sure that things are done right and on time. The service people are top notch!

They were able to get me in the next day for warranty repair.

Dealership and customer service is really good! Ongoing problems and expense of exhaust problems on van not so good.

Had my 2016 MB GLC 300 in for B9 Service just prior to 60,000 miles. Process went very smooth and for such a large maintenance, rather timely. All is good.

Very professional and Courteous. Show me the car and the process was quick and enjoyable.

Carlton was amazing from the beginning to end. He did not pressure me but kept me involve with all the details of the car. He is honest, polite and amazing.

My sales person Jordan, lied about the appearance protection warranty in order to get a sale. He said work was done on my car's paint to seal it but it hasn't. He lied about coverage and I will get to the bottom of this incident. However, the service department did an excellent job for my first service.

My service advisor Rick Shattuck is the best! He keeps me informed every step of the way. I trust him implicitly with my Mercedes.

Excellent customer service!

Carlton was great and the whole sales process was very efficient.

Great service and very clean windows when done ! The way to keep people coming back is to do the little extra that isn’t expected. Well done

Excellent service, no waiting, done quickly, very welcoming.

Outstanding! FIVE stars!! Jordan in sales is exceptional! He could not have been nicer and was so patient tending to my 75 year old mother buying a car. Great job.

We had some issues with our wheel sensors yesterday on our Mercedes 3500 rv/van. This dealership was awesome and squeezed us into their schedule that day. We are back to vacationing and issue solved. Thank you Rick and the Mercedes team!

On time. Proficient and courteous. Diagnosed problem and did repair quickly.

Service department very accommodating and, as always, excellent.

I love my new Mercedes. My sales associate, Fardi, was very helpful and not pushy. He encouraged me to drive all the cars I was interested in first and then I could make a more informed decision. Everyone made the process easy and you feel like family when you visit. I would definitely recommend this dealership when looking for a car!

Friendly, professional, dealt with in a timely manor, what more can I say----- Awesome!

The salesman John McClung was excellent. He researched and showed me a variety of cars. He also helped me with the leasing process of my new car. He was very professional and the sole reason I leased a car in Sanford as opposed to the Maitland dealership a few minutes from my home.

Service Representative - Rick Shattuck goes above and beyond my expectations every time I visit the dealership. He?s amazing!!!

The team at MB of Orlando North is professional, knowledgeable, and patient. Special thanks to Chrystal, Kumar, and Jennifer for their care and effort to make me a satisfied customer. They made the experience pleasant, which is why I would recommend Mercedes Benz of North Orlando. Thank you

I must say that dealership’s GM, Walter is super nice and tries his best to satisfy customers in anyway possible . I had factory issue with my 2020 CLA , and his team made sure I had loaner as long as I needed it and kept me up to date with repair progress . At the end he made sure I walked away happy. I would definitely recommend this dealership.

Whether you are buying a brand new luxury vehicle or a preowned vehicle, you’ll get treated like a VIP. They made the car buying experience memorable and special. No stressful number crunching or pressure, only great service from Walter and Jordan. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!!

The sale man explained to us everything we?re need to know.

I?m unable to sit in dealership due to pandemic. They picked up my car and returned it serviced. I was very pleased.

Always a pleasant dealing with all employees at Mercedes-Benz of North Orlando. I always deal with Carlton and he makes sure that I am totally satisfied. Very wonderful experience. Thank you.

Tom Welch is a great representative for your company. He is straight up, honest and hard working on behalf of the customer. Being a Service and Parts Manager for over 20 plus years I appreciate someone who honestly takes an interest in their customers...

10 Was ok. I do not agreed with some recommendations due to the fact that wasn't accurate.

Our Service Manger Richard Shattuck was Outstanding. Should be the employee of the month.

Great Service .. 👍🏻 to our service adviser Richard .

Best buying experience of my life. Fast and friendly staff.

Fantastic work from the service department,Thank you so much Tom !

Took a little longer than told, but received car in perfect condition!!

Service Dept was efficient and friendly. I purchased my vehicle from an out of state Mercedes dealership and Mercedes North Orlando treated me as I had bought the vehicle there. Quality job, vacuumed interior wish would have wiped down dash and other surfaces, def not a deal breaker! Thanks

My Metris has had constant issues from bad wheel sensors. Unfortunately, MercedsBenz has failed to redesign the sensors and they continue to fail. Furthermore, Mercedes has also not extended the warrantee on this part. So, we will be forced to part with this vehicle.

Great experience and easy transition. I had the amazing pleasure of having both Ryan and Carlton. They had patience and answered all my questions. Thank you for a wonderful experience at North Orlando

Rick Shadduck from the service department does an excellent job for Mercedes. He knows the customers and helps with proactively planning and preparing for any maintenance needs. He is an advocate for the customer and Mercedes. We are grateful that he is our service representative!

Carlton made the transition super easy. I told him what I was looking for and made it happen.

I gave all 5 stars due to I generally have a wonderful experience however I was disappointed with the length of time it took to replace a tire ! Two days and I needed something else looked at and I was told they did not have the time ! I was promised my car the end of the day I brought it in and was lead to believe the tire was done to find out it wasn?t plus they never got to the other issue. Courtney was terrific but the initial day my car was in service he was not working, I need help with an issue and it seems I can?t get anyone to assist!

Pleasant professional experience with courteous staff and very nice facilities.

Very friendly service! Staffs are very thoughtful and let me feel welcomed from the very beginning at the door. I was told it took 2.5 hours, but finished in 2 hours and they make sure there’s a quiet place for my work while I was waiting. Thank you!

Sales and Service Departments provided us Good Friendly Service.

Service department did a good job in replacing the right front wheel sensor on my motorhome. Service was fine but this is the 5th wheel sensor that had to be replaced in the last year. Repaired under warranty. Problem is not with dealer but with Mercedes Benz which clearly has a problem with this part. 2 previous repairs were done by other dealers when I was traveling.

Very friendly, kind , easy to talk to washed our car . Took time to explain the problem we had with our car

Very friendly and fast service

My 2020 vehicle has technology issues. The Alexia like feature does work and the AC was not functioning because of technology in the car. I hope after they get the new part all will work.

My Service rep Tom was very courteous knowledgeable and kept me apprised about the repair work. Auto was ready as promised.

Excellent prompt service!Service staff were helpful and courteous!They went out of their way to have my car ready on promised time!

Recall check to determine whether repairs were needed; over my polite request that I could wait, Courtney instead got up from his lunch and did an immediate inspection on my vehicle. He then prepared an order that the recall was completed to cease any further notices from MB warranty. Professional courteous customer service oriented response by Courtney; a role model for excellence.

Great dealership, my car was repaired in a reasonable amlunt of time.

This is the first Mercedes Benz Sprinter to be added to my company fleet. Syed Shariff, fleet manager was extremely professional and courteous over the phone. He sourced the right van for my company needs. When I arrived the transaction papers were ready and process was seamless. BTW Syed was as nice in person as over the phone! The Sprinter is now the gold standard when I add the next van ! My driver loves it !!

My car went in for the recall of the Takata airbag. It was a quick process.

Just bought our second car from Mercedes-Benz of North Orlando and it was even better than the first time. Fadi Hosn was our sales exec and he had only one objective: our total satisfaction. Thank you Fadi and M-B of North Orlando.

Everyone was pleasant. Social distancing etc. due to Covid, snack area well stocked and my wait time was good!

Poor service on a simple flat tire. Took days before fixing it saying they were looking for a replacement tire and in the end said they were able to fix it. Promised delivery of vehicle since their tow truck deposited my car to this branch which is an hour out instead of the nearest. In the end I had to ask my husband to drive me out there to get it since it is more than an hour’s drive. Customer service personnel promised to order the part to replace the tire 3x and never ordered it. I had to go to another branch personally just to get the part. I can’t recommend this branch or you won’t have your car back in time for work!

My visit this time was actually to sell my Mercedes because I am moving up North. I was treated Professionally, and Courteous by Jacob Connor who made the process seamless from our first conversation via email to arriving at the store. Nothing Changed, what he quoted me for my car was fair and I was Happy with the results. I previously also had my car serviced here and was again treated like part of the family with Kind, Professional, Service. I highly recommend Jacob Connor and MB of N.Orlando they are part of the AutoNation group and can help you with a car on their lot or another AutoNation lot. Once again ask for Jacob

Always a pleasant and helpful experience. Both the facilities and personnel are top notch.

Air conditioner on my 2019 RV was acting up and they found a switch that needed to be replaced. Need to drive it on a trip to see if that fixed it. Tom was very personable and knowledgeable.

Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He will answer questions and I had a lot. Look him up if you are shopping for a new or used Mercedes Benz.

Courtney was my advisor and he was very professional, great experience

Took my car in due to the wiper fluid not working for the 2nd time again up front (clogged or jammed). They took care of it with no issues. Much appreciated.

Service Advisor added a redundant order that was completed on our last service appointment. A $600.00 Transmission Service, with only 7k miles since the last completed one. I only hope that he miss read our Sprinters maintenance history.

I was quoted 2- 2 1/2 hours for a oil change and 3 recalls on my vehicle. I was fine with the amount of time and they provided a shuttle service which is convenient. After 3 plus hours they did not finish all of the recalls. They advised it would take a couple of more hours because they were having issues with one of the recalls. I had to call and check and go through multiple ppl before I actually was advised as to what was going on. I understand some things are out of their control, but there was definitely a lack of communication. Service advisor was nice, but for them to think it was okay for me to sit at the dealership all day was outlandish to me. They should have offered a replacement vehicle once they were aware repairs was going to take all day. I was not happy with the service.

Every now and then, things do not always go without a snag. In these instances, you depend on those in responsible positions to rectify those snags. Walt, the General Manager, and Courtney in Service, are people you can depend on, when help is required. My Army career taught me to appreciate people like them.

Excellent service I recommend highly.

fast and prompt service. especially during the pandemic. good safety protocols.

Excellent and friendly customer service from the moment we walked in all the way until the sale was finalized. Mr. Syed Shariff and Mr. Carlton Small were amazing, they didn?t just ?sell us a car? they really showed a genuine interest and made it a personalized experience, one we will never forget. I couldn?t be any happier and will definitely by another car from them again when the time comes in the future.

My advisor was Cortney Mclean who was extremely courteous and professional. It was a great pleasure dealing with him.

I enjoyed working with the sales and Finance staff. They were professional throughout the transaction.

On time and accurate in the timing to service my car.

Fantastic experience! Our sakes consultant, Ryan, was very knowledgeable and took his time showing how to use every feature on our new vehicle. Highly recommend!

They delivered it to my home and picked up the trade it saving me a 2 hour drive

Even though they were not able to diagnose the problem with my car, the customer service from Jennifer Neeley was outstanding!!!

Excellent customer service. No pressure . Attentive to my needs as a first time customer

Service appointment went very well!!

Great service and the personal touch that so many dealerships have lost !

I brought my E400 in for service and was told that my next service would be in 5 months. They didn't try to sell me on a service that I didn't need. In fact they identified a problem with my battery and because it was under warranty they replaced it free of charge. Rick Shattuck Jr. is a great Service rep and always puts the customer first.

I cannot speak highly enough of John in the parts department! He has been one of the most genuine, caring, and helpful gentleman I've very worked with at a dealership! Every time I need something or just have a question he goes out of his way to make my experience exceptional! I have also worked with Jennifer, Brandon, and Tom in the service department and they have also gone out of their way to be helpful and accommodating! Definitely 5 star service at this dealership! ⭐️⭐️⭐️⭐️⭐️

Used their Valet service as I have family members that are immune compromised. This service was very efficient, tech showed up at my property in a loaner vehicle, wearing a mask. Made the process very safe and easy, putting my concerns about going into the dealer and potentially being exposed to Covid, at ease. I would definitely use this service again and highly recommend it for anyone

The worst service I have ever had!! Was told the the car would be ready at 12 noon. I finally received the car at 4:15pm. The driver that was to pick me up to go back to the dealership, never came. The service manager was lying to me many times. this is the second time this person has lied to me, her name Jennifer.

Absolutely awesome, was shocked at the entire experience. Everyone was nice, through, the car was more than what was relayed during the process. Awesome! Kathryn, Bonito, Dan, Mike and the store manager, just super.

Great service and willingness to serve!

Chris Mulder was my sales associate and was wonderful from beginning to end. Highly recommend this dealership and You must ask for Chris. Very knowledgeable and respectful!

The should offer better customer service in the finance office. Poor and uncooperative service

I highly recommend Mercedes North Orlando. Rick the Service Manager is responsive and will acknowledge the fact I am a loyal customer and appreciates my business.

I am extremely impressed with the service I recieved at this dealership. They do whatever it takes to be sure your vehicle is taken care of and delivered back as promised. Great Hospitality!.

Has the best car buying experience exer. My sales representative Syed made the processs so easy. My car was delivered in style. Bow andcall.

My recent service required me to leave my vehicle for at least 4 hours; my service contact, Jennifer McNealy, offered me a loaner before I could even ask. The loaner vehicle was fine and when I returned it about four hours later, Jennifer informed me that our car would still be in service for another hour. I did not mind the delay that much since the waiting facilities are very nice - almost luxurious. There is always coffee, hot chocolate and snacks available. All in all my service experience was as pleasant as possible for this type of event.

Great customer service!!!

Best mercedes dealer. They always take good care of me. I service their last time with jennifer and she’s amazing. This time I went in for a recall and it was cortney that took care of me. Professional. Friendly. And easy to work with. I drive over an hour past few dealership to get my car serviced.

Solicite que me lavaran el motor de mi automóvil me dieron precio $49.99 y no lo hicieron.Y lo que molesta es que hace dos meses pagué 2000 por el chequeo anual.

I purchased a 2015 Cadillac srx from them and after I paid in full the asking price. I was given the run around. I paid over 650 dollars for shipping that I was over charged by 150 as the shipping company only charged 500 to ship. The dealership ripped me off for the extra money. When I contacted the Manager I was again given the run around and was charged way more than I should have been. They do not want to help you in any way. The manager name is Walter Grundorf and the Salesman was Jordan Conner. They really are nice until they get your money and then they don't care. I love the car but the customer service is very lacking and I would go some where else in the future before buying from them. They are shady and they have charges that are more than you should pay. Please take my warning and stay away.

The only thing that dislike me was the way that they wash the car. For me was a sloppy job. Next time I will definitely ask the advisor not to have my car washed. Beside that all other services was fine.

Great friendly staff Great at explaining before what to expect and after everything that was done.

My service consultant was Jennifer Neeley who was excellent! She took great care of my vehicle and of me. She arranged for me to have some work done under a warranty that I was unaware of at no charge and gave me a discount on some brake work she found I did need to have done. If it were not for Jennifer and her knowledge and experience, the service would have been quite a bit more expensive. I travel from NSB to Lake Mary just to experience the service offered by AutoNation Mercedes Benz Dealership.

Everyone was pleasant, courteous, and helpful. Courtney was particularly helpful. He treated me like I was his only customer and had all the time in the world for me. I liked that. The loaner car was clean and fun to drive.

Had my 500SO in for major service. Jennifer Neeley was my service contact. Both she, and the service dept did a great job. Very satisfied and would definitely recommend.

Very comfortable experience. There was no waiting and my loaner car was ready. Rick and other employees were extremely nice and helpful. My car was cleaned inside and washed when I picked it up.

lack quality control and accountability on multiple occasions.

the customer service is great

Recently purchased a certified pre-owned Mercedes. Great sales and financing experience. Developed an issue and returned the car for service. Problem diagnosed and repaired swiftly. Another great experience at this dealership.

Everyone is very polite, salesman John McClung was very helpful and made the purchase very easy, this is our 2nd Mercedes. Finance department was quick and easy, keeping social distancing was first and foremost their priority. We unfortunately purchased our first Mercedes from another dealership but they were kind enough to wash and sanitize our other Mercedes. Thank you all.

Ryan made my car buying experience so pleasant and painless. Great and knowledgeable costumer service. Definitely recommend!

I had a wonderful experience with Mercedes North Orlando. Tom West the service advisor was very helpful and knowledgeable. He went above and beyond to help me order the correct part for My 550 SL and assist with getting my car fixed. Thank you, Tom and thank you Mercedes North Orlando! I would highly recommend this dealership!

Excellent service. Informed throughout the service

You are still open in the middle of the COVID-19 spreading the virus. You don't care about the lives of your customers.

Mercedes of North Orlando is likely Florida's finest MB dealership. Professional in every way, delivering a trustworthy and great experience in sales and service. I've now bought more than ten vehicles from them and have never had an unfavorable experience.

Awesome service and I love my car . John was great

From driving in to the dealership everything was spectacular. Check in was smooth and Jennifer kept me informed of the process. The technician performed the required maintenance and the results were spectacular. The facility was very clean and I felt very comfortable. Very friendly staff, I will return.

When I shopped at the dealership I honestly didn’t think I would find a pre owned car within my budget that still had the original warranty. My salesperson, Ryan, was the best. He found a car for me, but most important, he was sooo enjoyable to deal with. It was probably the first FUN car buying experience I have ever had. THANKS RYAN!😘 We discovered a malfunction with the sun roof upon delivery of the car. It needed a part. I drove the car home. When the part arrived, Ryan sent a person with a loaner car to pick up my car. I live 65 miles from the dealership! That is really going the extra mile.

Service department absolutely professional and HONEST. Thank you Courtney. Very impressed.

I took my car in for Service A maintenance this past week, and the staff were courteous and professional and they finished in a little over an hour as they knew I was waiting on site.

Everyone in the different departments here is professional, easy to deal with and helpful. Mercedes cars are as special as the people at this dealership. I'm as loyal as a customer as they are employees.

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My ?service advisor? (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer?s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Great job. Highly recommend.

Very professional staff. Ryan was excellent in handling my BMW 6 series.

As always the service department is professional and on time delivery of requested service.

One time I can say we enjoyed the car purchasing experience

Had Air Bag recall addressed. Second attempt as we wasted a trip last week due to your scheduling systems malfunction. Told we will need to fix an oil cooler leak and replace brakes soon. Okay, thank you. But you didn't check the differential fluids. I asked only because they were not checked during a recent "complimentary all fluids checked" marketing campaign. We like your dealership and staff so we put up with the Route 46 mess from Mt. Dora to get to you. Thank you for your time. Dale

I bought a C250, 2 years old and bought a prepaid service package at the time of purchase for 3 services total $1000. In 2019, I took my car in for service and they did a complete service (oil change, filters, replace wiper blades etc.) I took my car back over the weekend and I was told that all that is covered was an oil and filter and nothing else. I was told that the cost for an oil change for a C class is $236 so why was I charged $330 for a service that costs $236. This is fraudulent and unethical. Not even a battery check or a computer hook up was done to my car. Plus when I purchased my car, I got a friends and family deal. What a fraud! Should I be refunded with interest for the money I overpaid 2 years ago ?

I bought a prepaid service package for $1000 for my next 3 services for a c250 which is over $300 per service when I bought my car from Auto Nation. The first service I did what was the expected service (Oil change, wipers replaced etc.) The second one, I was told it only covers an oil and filter change and nothing else. I asked my advisor what's the cost for an oil change for a C class and he said $236. So the package they sold me was a RIP off because I paid an extra $100 ($330) and all I got was an oil change for the money I paid in advance about 2 years ago. And this was a friends and family deal I got. So unethical!

It was a swift drop car for service and pick up. The work was very detailed and the car felt like new. Cortney from the service desk was very courteous and helping.

We scheduled the replacement of these airbags and due to traffic ran about 30 minutes late for the appointment. No big deal, overall time was still just over 2 hours.

Worst customer service with the exception of Courtney in the service department. They tried to take advantage of my situation and price gauge me on the repair. Quoted me $1700 for a repair that should cost $100-1200. Jennifer also quoted me the price of the shifter that was broken by the towing company the roadside assistant called. I had to make several calls to get updates on my car. Mercedes USA ended up paying for the Shifter because I made the call. When they pulled up the car the tow cap was missing. Jennifer was not there to bring my car up only Courtney who I expressed my disappointment about my experience with the dealership. He ordered the part, had it painted and made things right. I would Never recommend anyone to this dealership.

Don't know where to begin singing the praises of MBNO and especially Tom Welch, Assistant Service Manager. We limped to Orlando from Atlanta on Sunday and showed up unannounced at 9AM Monday morning. He was kind and proactive listening to my description of the issue and promptly had the codes checked to confirm our suspicions. Sure enough it needed a new high pressure fuel pump. Booked as they were, and our not purchasing the car there, he squeezed us in, provided a car and we were back in our own the following afternoon. Could not be more happy. Thanks so much to Tom Welch and MBNO.

Great experience! Parts department always prompt and professional.

I’d like to give a shout out to three people at the North Orlando Mercedes dealer. First, Ryan, who even though I was not buying from that dealer, gave devoted attention to helping me learn my recently purchased preowned Mercedes. Second, Eddie, who helped me through obtaining and eventually purchasing a C300, from the Miami store! Thanks. And lastly, Cortney in service. He helped accommodate when I had scheduled at what I thought was their dealership, but was actually the Orlando one, with a loaner, updated me on progress, and did make sure repairs were 100% as if the car was his own! Cortney has been an asset to me when researching a new car with input on service history! Thanks again to all three guys, true customer service!!

Excellent services , Friendly when that extra miles replaced the Battery fix the hood and did a car wash everything at not charge even they said even that the car is almost 4 years old still on the the warranty that is being honest... Thank you Cortney for all your help and Kindness.....

My advisor Courtney Mclean was very courteous and studious when I needed my car fixed. He also made sure that it was cleaned before it was returned to me. Something I thought was major he actually had the job done in a short time. I was very happy with the service and how he handle my car needs on such a busy day.

Airbag replacement was easy. Employees were courteous

Excellent service customers care and customer satisfaction

Jennifer, Courtney, and Brandon are all great! Everyone is when I go - keep up the good work!