Recent Reviews from Mercedes-Benz of North Orlando

Ben, in Service, was great!! Very outgoing!!

Sorry but i do have a complaint. I ask two different men to please check my aC on off button inside my car. They neither one did. So i left very unhappy. After spending over one thousand i certainly expected every detail to be taken care of. Gale

Excellent facilities and professional, courteous service. I wanted to switch dealership because of the bad experience last time I went to Maitland where I bought the car. They also have complimentary car wash but when the car came back it had not been washed as it was still dirty. Something about a shift change, etc.... So I figured if they can't get a car wash right do I really want to trust then to perform any other service?

I own a Sprinter and ford Transit fleet.We always take our vehicle to Mercedes Benz of Hoffman Estate for our sprinter for all service.We pay $160 including all tax and free DEF.Recently one of our van oil change due while in Orlando.we send the vehicle to Mercedes Benz of Northern Orlando for service.When we ask the service advisor about the cost of oil change i was shocked.Just for an oil change for a sprinter van they want to charge $470.This is a real ripoff of small and medium business.With the $470 i can do oil change for my ford transit van 12 times.each oil change cost only $38 including tire rotation.i believe their technicians went to medical school to become an MD and then trained to become a mechanic at Mercedes,so that's why they want to charge $470 for an oil change.i dont know what cause the increase in the price upto 270% for an oil change from chicago to orlando.This killing price will increase the cost of ownership and no one can't afford it any more and more peoples will switch to more affordable,less quality and less expensive ford transit vans.Hope mercedes benz usa will control these independent dealerships,other wise they will see a big decline in sprinter sale in usa. we recommend sprinter owners will take to independent ownership mechanical shop where you can supply oil and filter and let them to change the oil.

Had my vehicle in for two minor recall issues. Everyone was very polite and service oriented. Brittany, our service representative, was caring and efficient. My wife and I commented to each other on the way home how nice everything went. NO FUSS, NO MUSS!!!

clean,honest,good selection of cars. a ok in my books

This I where you want to do business! After searching for the Perfect Mercedes Benz for months, I called Mercedes Benz of North Orlando for help. They immediately responded with a vehicle that was Exactly what I wanted. Model,Year,Miles,Equipment, Color, every box checked. They transported the vehicle from another dealer for me to test drive it. No obligation or pressure, very easy process. Repeatedly told, don't worry if we don't have it we will get it, and they did. Not like the power tactics of other Dealers, and Great Location to do a proper test drive of 10 miles. Took all the time I needed, answered Every question. Bought it on the spot! A Beautiful 2016 Mercedes GLE 400 with Super Low miles. The Exact car I would have ordered New. Walter the General Manager, Darren Internet Manager, and David Z. My salesman worked as a cohesive Team to make this process enjoyable. Along with Service Manager Alan who is So knowledgeable it's unreal. Walter the G.M. Whom I've bought cars from for over 10years heads up a Dream Team. If your looking for a vehicle, stop in... Ask for any of the people I have mentioned and I'm sure you will be pleased. Car Buying Can be Fun Again! Thanks to Mercedes Benz of North Orlando👍

This Dealership is like car buying should be-used to be. Knowledgeable staff, room to test drive properly, and detail oriented. Service in Every aspect of their dealership is To Notch. No pressure, just attentive to your needs, willing to go the extra mile, clear and up front about Everything. This is where to go to find the Perfect Vehicle!

Excellent Service. Much faster than expected and did an outstanding job. Would highly recommend them.

Excellent as always!

The best car buying experience of my life.

The buying process was quick and painless and the staff was extremely kind and helpful. I'll never buy a car with anyone other than AutoNation.

Ben has excellent customer service skills. However, I have tire protection and made an appointment because my driver’s side tire keeps losing air. After an hour and a half, I was told nothing was wrong with my tire. I’m still having the same issue and due to my profession and traveling schedule have not been able to go back in. I made the appointment because of my difficult schedule and there was no resolution, so it’s a bit frustrating to have to find time to go back.

Customer service was great in admission , they provided me with ride home not to wait in lobby When my Metris was finished on 30000 miles service , wehicle was dirty inside , floor mats showed lives , and vehicle did not get washed which is part included in any dealership around Last but not least I could save myself 377$ if I have chosen different dealrship around 120 miles round trip from my home This is overpriced service big time , so next time , sorry I will drive to the east coast and get it done.

Работники там вежливые все отлично

Ask for Ryan. Good guy.

I wasn't aware that the recalls where being performed on the car until I got there. I had my two year old with me and I made the person aware of that when making my appointment. I was told that it would take an hour or so to service my car. I was there from 10:30 to 1400 hrs(not fun with a toddler and no play room ). This was my first time here I wasn't shown where any condiments or anything where. The cashier and the parts lady was very nice they played with my son and offered candy. When I finally was taken back to see what was wrong with my car the lady looked at me and said this is going to be very expensive as if I don't have money or access to money. When I asked what caused the problem the lady just said I don't know the tech didn't tell me and she never offered to ask. I was appalled as I have never been treated like this before and expedited a lot more from Mercedes. Here's the best part the payment processor wasn't working so I had to write down my information so they could bill me later. I got a call from a man that evening he said you give us the wrong information your payment isn't going through. I am in customer service I would had asked if I could verify info not tell someone they give me wrong information I simply replied my card is frozen allow me to unfreeze it for you from his tone I could tell he didn't believe me he said hold on stay on the line while I try again a few seconds later said oh it worked surprised. I actually have a brother that is well off and I could have got the car fix but I will be going this weekend to get a new car I will NEVER BUY A Mercedes again do to this. Today is April 3 2018 Tuesday I called the number on Friday was told the manager wasn't in the office and my name and number would be given so I could get a call back. I called Friday at 9:00 AM well no call was made back to me. If you'd like to get my information I'm sure you have it in your system and your welcome to call. FYI I AM HAPPY WITH MY NEW CAR l.p.9p0lo April 04 2018 Thank you for the follow up call today your apology was very sincere and I just want to say I don't feel like this was intentional but a learning lesson hopefully this will help someone else going forward.

Too far for me to drive for regular service as I have a competent shop locally that meets my needs. That being said, when I do bring my car here on the rare occasions for warranty work they are always able to address whatever problem exists. Typical of a Mercedes dealership, their rates are high if you’re paying out of your pocket but they are very thorough and seem competent. Always treated well here as a customer and their waiting area is clean and comfortable.

My car was stolen and although there was no damage to the outside of the vehicle, the inside electronics were gone. I didn’t know what to do. I called the nearest Mercedes dealer and hoped for a miracle. Well, I got one! They dealt with the adjuster, my claim rep and my insurance agent. I hold Mercedes to a high standard and they went above and beyond. Thank you Brittney DuFresne!!!

I love my new van so far and everyone has been pleasant and helpful. I am having a problem because I believe I have been double billed for doc stamps and other fees and I do not have a copy of the price sheet that the salesman gave me originally. The salesman said the total with all fees and taxes would be $31000.00 plus and the finance manager said the extra warranty and protection would be $7000.00 plus for a total of $38000 plus. Upon going over the papers when I got home I found that I was paying over $40000.00 and there’s nothing I can do or say because I don’t have a copy of the original price sheet . Not real happy about all this and would not feel good about recommending this dealership without some strong warnings. After sitting down with Jeff Ballou and having him go over all the paperwork I have accepted the fact that there was a giant misunderstanding on my part. I now have a copy of all paperwork and understand how the bottom line was reached. Love my van more every day and the people at Mercedes Benz of North Orlando have been more than gracious and understanding. A great place to do business.

This note to express our gratitude for your excellent attentions and assistance provided to buy this car. Your customer service is of top quality. Nice people in Mercedes-Benz of North Orlando. Our shopping experience has been 5-Stars, simply the best.

I had a warm and pleasant experience at Mercedes-Benz of North Orlando...Mr Kenny a.k.a., Bossman and his supporting staff from the Service Department was courteous and delivered excellent customer service... I was treated like family at my previous visit. Bossman the Service Manager is very knowledge and has the skillset of a master Technican....He is an invaluable asset to the service department and the organization.

This is the perfect place to shop for a vehicle. Don't just search the internet, go there in person. I had chosen a particular vehicle online, but when I actually got into it, it just wasn't me. My Sales Consultant, Ryan, was an absolute charm! While I was thinking there was nothing else I would like, Ryan asked me a few questions, told me about a model I did not imagine I would like, let me test drive it then helped me select options, made comparisons to others available, stayed within my budget and I could not have asked for a more perfect sales consultant. There is a large selection available here and the car I chose, actually came the next day from a different dealer. And can you imagine, that if I don't like it, that I have 5 days and 250 miles to return it? Who could ask for more? Excellent dealership, no hassles, absolutely no pressure (unlike most dealerships), highly professional in every manner. I definitely rate this 5 Plus stars. Thank you, Mercedes-Benz of North Orlando!

Great Coffee

I only dropped off a vehicle there for a customer

I wish I could give them a "0" - the absolutely worst service department I have ever had the misfortune to have to deal with...attitude horrible of service manager and the people that answer the phone are very rude. I called, two other friends called and a manager of another Mercedes dealership and too bad we can't take your call - call back attitude. I would recommend driving south to Mercedes dealer on Millenia in Orlando. They not only fixed my brand new car but went to this dealership picked it and then returned it to me. This North agency needs not only an attitude adjustment but people skills - makes me wonder if their skills to fix a car are also in need of training.

Wonderful service very warm and welcoming. Unfortunately I feel this wheel sensor problem is a intrinsic weakness of the Mercedes Sprinter as it recurred after 150miles of driving. I am now going back for a second try at definitive repair in the am(3/16/18) a 140 mile round trip from where e are camping.

Excellent Customer Service

My experience has been great so far. Great car even though the dealership is far from me, but it was excellent.

Excellent all the way through the process. Ryan and David walked us thru the details so graciously . Thank you everyone. We'll definitely tell our friends.

I found myself in Orlando with a "check engine" light on and a limited amount of down time available in my vacation schedule without use of my Mercedes /Winnebago Sprinter RV. Neither of the two closest Mercedes in Orlando could work on my vehicle so I had to drive about an hour north to Sanford. Though they were filled with other appointments, they took my vehicle and made all the repair necessary PLUS a complete oil change and new filters. Everyone was quite pleasant and noone complained because I had two dogs with me while I waited for my Sprinter. My only complaint is that they are not in Virginia to continue to service my vehicle! HGHLY recommend!

AMAZING VEHICLE FOR AMAZING DEALS N FRIENDLY MANAGEMENT TEAM!

Great service but extremely expensive.

These guys are the best, had a great experience dealing with this dealership.. I would definitely recommend buying from them.

Thirty minutes to replace a recalled airbag. Clean dealership with nice waiting area. Service people were quick and efficient.

Your hourly labor rates are MUCH to high. You need to find another way to spread your overhead costs across different revenue streams.

Great job servicing my CLS

We have the best customer service.

Helpful staff. Got a better price for buying my lease than at MB of South Orlando. Very pleased

Great had no appointment and was taken care of ASAP

Excellent customer service ! Recall service was done in timely manner! Courteous staff!

Courteous and accurate service!

Excellent Dealership. Service was thorough and I was kept informed on the progress of repairs.

I had scheduled a recall air bag repair for which the dealer had confirmed at time of appointment they had the proper parts for my vehicle. After a short wait in the lounge I was informed they did not have the parts for my vehicle. They had service this vehicle before and knew the VIN. This should have told them the proper parts needed. This was my third disappointing service experience at this dealer.

Clean, and friendly

When we went to MB, we were immediately greeted by the receptionist at the front, and promptly met with a rep who would help us with our search. Oren was our sales rep and he was phenomenal! He was prompt but not overbearing, understood our needs exactly, and gave us the best possible deal. All the while, he was not just professional to work with, but a pleasure. Just based on our experience with Oren, we would definitely work with MB North Orlando when we're done with our current lease with them.

We went to Mercedes-Benz of North Orlando to learn more about the Sprinter Vans and see if the Sprinter would be a good fit for our business. We had the good fortune to meet Oren Mishael the day we arrived and he made us feel very comfortable and was helpful with our many questions. He also consulted with Syed who is very knowledgeable with the Sprinter Vans to ensure we had the best fit for our unique business needs. Thank you Oren and Syed for all of your hard work finding the Sprinter Van we needed. We are very happy with our purchase and definitely recommend the team at Mercedes-Benz of North Orlando.

Great experience with Jesse. Will make my next purchase with dealership.

Had a really wonderful experience here at this dealership. Very friendly and customer oriented. Three cheers to Mr.Oren Mischael who guided me through the various options available and helped me choose the right one. I would recommend this dealership without any second thought to people in my circle.

Excellent service experience! My service advisor, Brittney Dufresne, was superb and made the whole visit seamless!!

I only had about an hour to work out my deal, do the paperwork and drive back down to Miami from Orlando. Nick was working with me via text and phone for a couple of days and showed me how to reserve the car for 48 hours. Everything went as planned. The car was there, new as described, the deal was what we had agreed on and they got me a better deal than my own credit union for the finance. Fastest, best car purchase ever...and I do about 2 of these per year! Just wish I had a better value on my trade-in. But this was partially offset for a good price on the M3. Thank you all for the great and fast service.

Outstanding service!

We went there to give service to our car. Our experience in this place was great. Hector has a very nice customer service and answered all the questions we had in a very professional manner. Though, we would like to recommend you to give Hector an office, with chairs for the customers, since his desk was in the hall, so he can serve the customers more properly. Thank you for your super good service. Keep it like that!! Blessings <><

Great experience with salesman Syed Shariff. He was very knowledgeable and attentive.

Service was good but I was surprised by paying almost $1000 for a 20k miles check up and oil change. When look at he bill I noticed around $ 700 was charged for labor... how in the world an oil changed labor worth $700. Also They promised me free car wash when I bough the car and Every time I take my car there for a “free” car wash I end up doing it mayself at home the same day... I actually stop bringing my car for the car wash is not worthy to me. I feel like I got a lexury car with A under standard service.

Was getting conflicting computer messages about rear brake lights and left rear turning light. The dealer found no real problem and reset the computer. This seems to have fixed the problem. Also had an oil and filter change.

Thank you..............................................................

Good service, fair price

Oren was very helpful from the very beginning of my car purchase. He promptly responded to all of my emails and was easy to get a hold of on the phone. All in all a good car buying experience.

Me and my husband just purchased a new vehicle through internet sales manager Jessie Gilbert he made it one of the easiest no pressure sales from start to finish highly recommend Mercedes Benz of north Orlando.

My experience buying a car at Mercedes-Benz of North Orlando could not have gone any more smoothly. I never felt rushed or pressured into making a decision, and in fact it was about a month between when I first came in for a test drive and when I finally was ready to buy. The specific combination of features I wanted was not common, so I ended up special ordering and waited 10 long weeks for my car to arrive from Germany. Our salesperson, Oren Mishael, was very patient and very prompt in answering my questions throughout the process, even responding to emails on his days off. I price shopped at other dealers but in the end, Oren's prompt attention and his friendly and professional attitude (including giving me straight information with no surprises) won me over. The fact that he matched a lower price I received elsewhere was the icing on the cake. I highly recommend Oren and MB of North Orlando!

Great first experience with Mercedes of North Orlando. Accommodating, friendly staff who go out of their way to help their customers. Always available to assist, even weeks later. Highly recommend them! Oren was extremely knowledgeable, thorough and a pleasure to work with. Thanks!

Professional, courteous and a very nice experience.

Extraordinary service, no hassle

I bought many cars from different dealers, but I never had such a great experience when I spoke to Oren Mishael, he is a person that always answers phone calls and follows thru from the beginning of deal until you get your car out the door and make sure that you are 100% happy with your purchase. Without a question I will buy more vehicles from him. A sales person like him makes any dealership look fantastic. Don't you ever change.

Oren Mishael was an absolute delight to work with. Patient, friendly, and very helpful in helping me with my new Mercedes. I could not ask for better service! Thank you Oren.

Great line up of cars new and used. Stop buy and see Todd for a quilt vehicle at a great price.

Thank you Ryan for your amazing service, you made it such a smooth transaction in purchasing my benz. Ryan was very professional and knowledgable about his line of work.

I wanted to take the time of my day, to express my experience buying my very first Mercedes. At Mercedes Benz North of Orlando, I was given the best excellent service ever. Ryan Isbaih helped us find the perfect car for us. He was able to provide us with detail on every car in inventory and best of all stay within our budget. I do 100% recommend coming to him before anyone else. He cared about customer satisfaction and making sure you are well set to drive off the lot. He goes far and beyond for his customers. He came in early on a day for us, stayed late, and made sure we were happy with our purchase even after we drove off the lot. I completely recommend whoever goes to any Mercedes dealership, to come to him because he will take his time to fine your dream car.

We were very happy with the level of service from this dealer. Our sales consultant, Ryan Isbaih did an excellent job. He was very well prepared and knowledgeable. He knew the product details. He was very informative. There was no pressure at all. He was very patient with answering all of our questions. He gave his honest opinion on the questions we asked. He took his time explaining all the details of the car. He was professional. Be sure to ask for Ryan on your visit to the dealership. Overall service was very smooth without any stress or haggling. I highly recommend this dealership.

I had a great experience getting my first Mercedes Benz! Very professional and nice! My sales consultant, Ryan Isbaih was fantastic! If you go here ask for Ryan!!

I own a Mercedes Benz and a BMW. Took my 2015 BMW in for warranty service - no issues, oil change covered 2 hours later, no charge, on my way and happy. Now, in contrast I take my 2016 Mercedes Benz in for service, 5 hours later I get call for authorization of service charge as I requested: $980.00 for oil change! I was like "did you say $9.80 or nine hundred eighty dollars for an oil change!!" Yes, Nine hundred and eighty dollars. I asked: "this isnt covered under warranty service because I only have 12K miles and well inside warranty?" No, $980.00. I wish I would have known this before I purchased a Benz as I would have purchased another BMW instead!

I'm very disappointed with the quality of service after I purchased my used Infiniti, QX56 from this location. During my test drive the "service" light came on. Jessie, the salesman, immediately took the car to the service department to have it checked; while I discussed financing with the finance department. Upon the car return, the service light was some how turned off. I bought the car late that night and drove home; which is quite some distance from the dealership. The next morning, I started the car, and every service light came on. Obviously, the 125 point inspection certificate was not correct. The same day, I contacted Jessie about getting it serviced near my house. Later that week, I was sent to a Ford dealership (for an Infiniti) who is part of the autonation program. Unfortunately, Ford had no technicians that could service my car. I contacted Jessie again to find a solution. He supposedly was in contact with a warranty department, and I was told to leave Ford. Since then I've contacted Jessie back on many occasions, and spoke with the new car dealership manager (Alan) about the situation with no resolution. Its been two weeks later and I still haven't had any solution to my service light issues. I've had to reach out to them almost on a daily basis, with hardly any call back on the progress on how to resolve the issue. This is really sad, because I really thought I was purchasing my vehicle from a reputable car dealership. I do not recommend this car dealership.

Bought my 17 year old son his first car from Mercedes N., and they did a wonderful job. Jerritt was a pleasure to deal with and highly helpful! Even offered car wash's even though was a pre-owned car. Great Job by all!

We stopped in to test drive a 2015 SLK 250, advertised on the dealer's website as a six speed manual transmission. Told the salesman we came here SPECIFICALLY because of the manual transmission. He got the car and it was gorgeous. Unfortunately, it was entered into their system incorrectly and was an automatic transmission. A big time waster for everyone. Very disappointing...

Person answering phones on Sunday was rude. I explained my issue with the vehicle we recently bought and wanting to schedule an apt with service. She laughed like I was bothering her, and she said again not open, call back. I get that the service dept. was not open, the response was unnecessary. If open on sundays to buy a car, but Not able to at least schedule apt for during the week for service makes little sense. Look up in the computer system avail time slots hhhhhmmmmmmmmm I suggest going to a different dealership, I’ll drive a little further to have my vehicle serviced at the other MB to not deal with the attitude of this one.

I can't say enough about my recent experience at North Orlando Mercedes. After losing my husband 3 years ago, I was making my 1st decision all by myself in 3 years so I think I needed a little extra time and patience. My agents Nick and Jarred were great, couldn't ask for any better service or attention. They were always available for any questions but in the end stepped back and let me make up my mind. I love my car GLC, if anything makes you park far from mall entrance it's a new Mercedes. Thanks for everything.

Visiting my hometown (Sanford Florida) for Thanksgiving 23 Nov 2017 and unfortunately had a flat tire on my way to the hotel in Heathrow Florida that night. Next morning 24 Nov 2017 called tow truck who took my vehicle to this dealership (08:30am). The following things went wrong after that: 1. UNPROFESSIONAL DID NOT KEEP CUSTOMER INFORMED AND CONFLICT WITH SERVICE REP INFORMATION TO CUSTOMER. SUMMARY: I was told by my first service rep (which had a tire measuring tool in his hand) that my tire was covered under my Tire Warranty, but the tire was not in stock. He said it would be in by 3:00pm THE SAME DAY. I was given a loner and I went back to my hotel. I called the dealership just before close of business that day (NO ONE CALLED ME) and was told that the tire would not be in until Monday 27 Nov 201. IF I DID NOT CALL BEFORE CLOSE OF BUSINESS I WOULD NOT HAVE KNOWN!!!!, 2. UNPROFESSIONAL DID NOT TRY TO FUTHER ASSIST CUSTOMER. Summary: On 25 Nov 2017 I had to talk to Parts Department myself to see if a neighboring dealership had at least one tire that was compatible, because I really needed to return home for work on Monday 27 Nov 2017. No service provider would help me. 3. CONFLICTING INFORMATION BETWEEN TWO MERCEDES DEALERSHIPS. Summary: The first service rep I saw on 24 Nov2017 (Hector) measured my tire in front of me and said that it was covered under my warranty. After i spoke to your parts department (Very Helpful) and a tire was found , I was suddenly not covered. Also I had a 20K service for my S550 less than 15 days prior to my visit to central Florida. I also called my service rep at CutlerBay dealership in Miami, which sent me my inspection sheet that I showed to your service rep which simply said "We do a different test and the first rep I spoke with was new and did not know what he was doing". 4. I asked to speak to a Service Manager (Mr. Cotton) or GM (Mr. Gundorf) but was told they were not their, but Mr. Gundorf was present that day…..Totally Unprofessional and shocking to be treated this way at any Mercedes Dealership!!! Latest Comments: Its been almost 3 week. I called to speak to the service manager…..(not available !!!)but spoke to a service representative which promised to call me back AND NEVER DID. Two day later I had a voice message from service manager. I returned his call several times(not available)…continued to leave voice messages (no return phone call)….The professionalism at this dealership has decreased tremendously from when it first open. Sanford is my hometown….I ashamed!!!

I have visited the dealership several times over the past 10 years. As this is my 2nd MB purchase. Each time the staff has been very pleasant & attentive. The facility is clean and well maintained. And, the services that I have received on each visit has been exceptional.

David Z. was excellent! He never gave up and always gave me information that was useful in making my decision. I recently purchased so can not comment on the service but from other reviews I'm seeing, it will most likely be another positive experience. Thanks David and Jefferson for all your expertise!

I had great experience . My sales agent Syed Sharif was a wonderful person. Friendly honest with integrity and class

I bought a 2016 Mercedes and took it in to MB of North Orlando for an overall inspection. You can't go wrong with their service - both mechanical and personal. My advisor, Ben was especially helpful and courteous.

Alot of nice vehicles. Everyone was very courteous and friendly.

We had an overheat issue that required a tow. They got us quickly into the bay, diagnosed, repaired and on the road in a timely manner. Thanks to the Team for their service.

I took my 2014 Mercedes-Benz C250 for maintenance and end up with a 2018 Mercedes-Benz 300 at a much better interest rate. Carlton Small is a great salesperson and cares about his customer's!

Excellent service Ryan did a wonderful job. Thank you Mercedes Benz.

Stress free smooth and fast experience. David and Elizabeth were a pleasure to work with!

Saleman was wonderful David...help me find car that I wanted..thank so much....

Great customer service

Skip this place. They do not negotiate anything. Let me walk out without even trying. Will never go there again and neither should you. Went to MSBO VIP in Orlando same day and was able to close right there and then with Miles Colon and Nate Sepulveda.

Great customer service. I loved the ability to connect with my sales person Via email and text prior to the transaction. That really facilitated a smooth process. Nick was awesome!

We gave a second chance to Mercedes Benz North Orlando. First time we were very disappointed with the buying process and the honesty of our sales guy. This time Mr. Zechman (E com manager) made our buying process transparent and a great experience. The financial manager was great, she explained every paper prior our signature.

The salesman was great and had us in and out in less than 2 hours.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

I called Contemporary for service on my Sprinter Motor Home and was connected to Auto Nation. The Service Advisors were professional, provided an appointment and followed up with Email confirmations and reminders. The problem was detected and arrangements were made to insure that the warranty paid for the repairs. A courtesy vehicle took me home, returning later to retrieve our repaired motor home. The service advisors were friendly and efficient. The one recommendation would be to install a motor home vehicle wash, as promised by the confirmation email!

I called ahead and told Carlton what I was looking for, once I arrived he had the vehicle in the front with the a/c on. Thanks.

Ryan at Autonation was very helpful and attentive in finding the right vehicle that met my needs. He helped to facilitate the financing and get me in and out on my schedule.

Supercool. Only very far. It took me more than an hour to get there via expressways

Very Friendly and efficient staff, they had my loaner car ready for me and i was in and out.

Waited 94 days for a custom GLE AMG that came in completely wrong! Even thought we made 6 trips with appointments and never deviated from our original design, the salesman totally screwed up the codes. Sales manager offered to correct some of the wrong and missing features. It was nothing close to our original order. Salesman kept insisting what we wanted was discontinued. Mercedes said it was available. They never admitted they screwed up. Acted as if it we were being unreasonable. Went to Range Rover Orlando. Purchased a Super Charged Sport...

I was made to feel welcome when I entered the facility and was taken care of in a professional manner.

No Hassle, Salesman was very knowledgeable about the vehicle.

Incredible experience from sales to finance. Everyone there worked well together to assist. No one will accost you or pressure you here, but will be there as soon as you need them.

Wonderful experience! Great service rep. Fast service. Would highly recommend the dealership to everyone.

No problems. Work was done when promised. All my questions were answered.

I bought my 2015 C 300 in Atlanta and began bringing it to this location for service in July. Every time I visit, I am impressed with the friendly, efficient staff and the cleanliness of the facility.

All the staff went above and beyond to help me with my car key replacement. Thank you all!

The worst service experince every. Was treated like we are still in the slavery days. Instead of the manager fixing the problem , he made it worst. Wow business 101

Absolutely and completely disappointed in the service and treatment of this dealership. I was instructed to take our Mercedes Benz Sprinter to this dealership. Apparently, they are the service location for these six figure commercial vehicles. No loaner was provided...and upon traveling back (not even a pick up service even though the porter said otherwise) to the dealership I discovered the vehicle dirty. When I inquired the service advisor Heather Olson told me that they didn't wash them. Seriously??? So I asked, "How do buyers take delivery of these six figure vehicles?" Heather told me they still don't wash them. Unacceptable! The store manager in all of his perceived "Jim Crow" antics never once attempted to remedy the situation but asked me to leave. Of course I was livid...what kind of treatment is this for a customer??? #neveragain

It was very good sale man and financial service department. But, before I left dealer the sale man was not there to say thank you or good bye. I was looking for him around but still could find where was he.

Excellent experience again having my car serviced! Great job!

Great paring party before playing golf with the Qs

enjoyable and informative experience. Would highly recommend dealer to friend.

I have been to a lot of dealerships in my day for shopping new cars and for service...but Mercedes of North Orlando is by far the best in Customer Service and value. Ben, my advisor was the best of the best and Demarius, in the customer service department was fabulous. Thank you for taking care of my Used Mercedes just like it was brand new off the production line. � my upgrade to new will be at Mercedes of North Orlando!!!!

Salesman did not show flexibility in dealing. Salesman did not explain the difference between models

Mr. Mike is a great guy, excelent,careful,considerate, accountable. My last experience in MB north orlando is awesome.

Ben, was very helpful, excellent service.xxxxxxxxxxxxx

Excellent service. Car completed when promised. Service manager was very knowledgeable and helpful

BEWARE OF THEIR SCAMS! ABSOLUTELY HORRIBLE EXPERIENCE. WHATEVER YOU DO, NO NOT BRING YOUR CAR HERE ESPECIALLY IF YOU ARE A WOMAN. This place is now run like a Kia service department. I've been taking my car here for two years and this last experience was with an entirely new service staff.... Disgusting customer service, I brought my car in for the 30k service and my panoramic roof was not closing properly. I made the appointment over the phone the day before and when I arrived, no appointment scheduled.. Michael the new "assistant service manager" has a terrible attitude and was fraudulent. Looking over my bill after leaving he charged me not only for my service but also $100 in aftermarket products that I was NEVER asked about nor did I authorize to be used on my vehicle. Ohhh... it gets worse... Took them a week to figure out how to fix my sunroof which is now completely peeling off!!! Also, Michael tried to deny a loaner car when they said they were going to have my car 4 days?! He needed to "have an approved claim" MY CAR IS UNDER WARRANTY AND MY SUNROOF WOULD NOT CLOSE. When I reiterated that to him and said every single time I've gotten service before I have gotten a loaner car... He told me to go sit in the lobby and he'd see what he could find. Not sure if he worked at a Ford dealership or something before but that's not how you treat ANY customer if you value customer service.... Guess the guys in service thought they could take advantage of me because I'm a female..How dare this place put aftermarket parts on my car to rack up my bill without disclosing it. Photo below of my sunroof a few weeks after getting my car back....So disappointed. I don't even want to own a Mercedes anymore. I can't even trust the Mercedes dealership down the road from me.

Service was great, EVERYONE was helpful & courteous. I am just troubled by the number of recalls on my Sprinter Van.

I recently brought my c230 sport in for a recall service and they did an excellent job with the customer on boarding process with next steps and what to expect. Everything was done on time and faster than I expected. They even did an inspection on my car battery and they gave me their honest opinion on it, to make sure I GET IT ADDRESSED SOON or it could cause further issues. I'm very happy with the service. I believe Mike was the service guy that worked with me!

Very easy, no stress, respectful approach to the car buying process. Jordan my rep is outstanding!

A totally seamless transaction from my first internet inquiry to the final paperwork. First contact with Oren on Sat. am and drove 200 miles on Sun. to complete the sale. MB gave me more money for my car than CarMax. Elizabeth completed all the sale paperwork with ease. My 2016 used car in perfect condition just like the transaction.

After months of looking around I finally found my new ride...the Mercedes CLA. This was my first time shopping for a luxury car and the experience from start to finish was so smooth from the Sales department, finance and Service. Let me start with Ryan Isbaith, his knowledge and expertise really made the experience unforgettable. He would answer any questions I had at any time of the day and his patience was amazing. I highly recommend him if you are looking for a new car. The finance department, this is by no means anyones favorite moment of the purchase. The customer relations manager Elizabeth Wennerstrom proved to be different. She was honest and upfront allowing me to feel comfortable and assured with my purchase needs. The Service Department, yes I was already there for a visit after my second day of driving the car. Some how my 4yo tangled himself in the seatbelt and I had to cut it. After speaking to the service manager Kenneth Cotten he assured me he would do whatever he could do to make my first experience in the service department the best. This he did, and I will be forever grateful for his understanding and assistance with getting the seat belt replaced. Thank you ALL so much! I am so happy to be part of the Mercedes family!! :)

My first experience with these guys was all positive. Leased a new car in an hour. We will be coming back in 3 years for our next lease.

I have been a customer of Mercedes Benz of North Orlando since 2012, and I have had nothing but excellence of service and support from the entire staff. They are most excellent to deal with in all aspects...Whether service, support, finance, car wash, these people are a team and they care! If you need a local Mercedes dealer to call home, these are your guys! Ryan Allen

Took my wife car to the dealership, was kept informed of the process at all times. When we went to pick it up it was clean and the whole thing was a great experience. The service advisor Mike was excellent. Will recommend.

Excellent experience. Loved my sales representative, Nicholas Lang. He made the entire experience wonderful and easy.

First time visit to service department with 3500 Sprinter Chassis. Heather Olson was my service advisor and handles my issues very professionally. The service received and solution to my issue was carefully orchestrated by Heather and the mechanic Troy to provide a solution that worked quite well. In fact their solution gave me the opportunity to save several thousand dollars on the maintenance costs. Appreciation to all the service representatives for assisting in my vehicle service.

Taken very good care of...Mike Sanchez is excellent...

On our way north on the turnpike yesterday from south Florida, a couple of engine warning lights came on in our motor home built on a Mercedes 3500 Sprinter chassis. From about 30 mi. south of Orlando, we found a number, called, and Mary (I believe) answered for service and we told her of our dilemma. She said to bring it right in. When we got there about an hour later, Kenny, the service manager, said they would run some tests, and if they could, they would get us right back on the road. After diagnostics, he reported that they knew the problem, had the parts, and they could get us going in a couple of hours. And, by the way, we see that you have a recall on an airbag, would we like to have it replaced without taking any longer? We agreed that that would be great as long as it didn't delay us any further. He also offered to drive us out to lunch while we waited, and came by to keep us updated on their progress several times. And, sure enough, we were back on the road right away, and all is good. (Oh yes, the recall notice arrived in the mail today, so they even saved us a special trip to get that taken of.) Thanks for the great attention to detail & the fine service.

Jessie Gilbert, was so patient and helpful. Even with multiple customers and pouring rain he held his composure like a very professional. Thanks for your help Jessie. Enjoy your time off with family. Happy 4th!!

Great place great people can never go wrong here! Service wayyyy above average

Mercedes Sanford team has excellent customer service. I worked with Heather from scheduling through completion and she is very knowledge and professional. The automatic tilt controls for steering wheel had to be replaced. I had a Mercedes loaner and my car back at the end of day. The staff is very tentative to your needs and busy schedule and had me in and out within ten minutes each time. Great job!

Always friendly people in service department. I highly recommend Mercedes in Sanford Florida. Quality service.

Good service I am satisfied. I would recommend this dealership to others.

When I got home from having the car in for the 2 year service, right above the grill of the car, it had grease from one end to the other, most likely, from the brushes on the car wash., obviously, no inspection of the car was done. I was promised a tire rotation and balancing of the wheels, and, the bill showed it was done, but, it was never done. How do I know you ask, when I first bought the car and brought it home, I had scraped one of the rims, and, that rim was still in the same place as when I damaged it. Difficult to trust any place that does that, whether intentional, or, accidental.

Just relocated to town and was looking for something used and on a budget, found what I was looking for at a price that fit! Thanks again

Car was finished being serviced earlier than expected. They had no problem setting up appt and having it finished by a certain time to accommodate? other appts I had.

The check in process took a long time and I had an appointment. First, I had to wait and during the check in, we were interrupted for a long conversation with a secretary. While car was being serviced (4 1/2 hours for a routine service), no one came to give updates or offer a ride to go someone else. Thank goodness the waiting room was comfortable.

Always a pleasant experience. Great waiting area or a ride to nearby places. Friendly and courteous staff.

Great people and very accommodating, we love them.

INSPECTION WAS COMPLETED IN A TIMELY MANNER WITH UPDATES TO THE PROGRESS

The actual work done was quite good. The cost and communication about it was awful and misrepresented... Certainly makes it difficult to consider buying a car at this dealership.

This was the most miserable auto service experience I've ever had. The new customer service representative is a complete moron, and the new service manager doesn't have a clue. After waiting almost an hour to check in for a standard 60,000 mile service, I canceled the call and walked out. I am terminating my relationship with M-B of North Orlando, including a new car purchase and taking my personal and company business to M-B of South Orlando. Disgusting, unprofessional clowns, not up to M-B standards! I plan to escalate my experience to M-B Corporate.

Oren in sales went out of his way to find my wife a car that would fit our budget and or need. The whole team was nice and made my kids feel welcomed while paperwork was done. Thank you guys

Talk to my boy Asif Shariff .. he is the man .the best ever .. it's like family

Exceptional experience. Friendly. It was nice to get my car back cleaner then when I got there.

Had an amazing experience purchasing my Mercedes.. would absolutely go there again!!

I worked with Syed Shariff from early discussions, to special ordering, to the final delivery of the car which I received on 5/22/2017. Syed was always reachable, knowledgeable, professional and helpful during the entire process. I'd give him a 10 star rating for customer relations. I just arrived back in Michigan for the next 6 months and truly enjoyed the ride and love the GLC300. Very happy and pleased with the choice and performance and I'll be back to order the next lease from Syed...

Great experience and Oren is the best.

Consistently mediocre. I only use the dealer for warranty work, and more often than not, need to return to have that work fixed. Office staff is fine, not spectacular, but the repair work needs more quality control oversight.

Five star for service, comfort, and especially the service department personnel. My only complaint is the length of wait time.

Superb location and great hosts. Our doctors from TheRevolutionMedical. com team looking forward to returning

Very pleasant experience. The salesperson, JordanConner, is a consummate professional. He was very helpful and patient,discussed several options with us, answered all our questions, worked to get us a fair deal.

Awful experience!!!! The only two people that knew what they were doing were Nick (sales rep) and the Spanish lady at the parts department five ++++ stars for them. Everybody starting with the management need to pay more attention at the continued education courses.

I was greeted immediately upon arrival. Paul made sure I knew what work was needed to be done. He also set my expectations regarding cost and how long the work might take to complete.

I leased a 2017 C300 Mercedes from the Sanford outlet. Without a doubt the process of acquisition was as much of a pleasure as I derive out of driving a new C class Mercedes. The professionalism and TLC we received from Syed in concluding the lease was beyond expectation. He has given us a through orientaition and guidance and is continuing with a follow through of upgrade part installation. Having been coddled by over 10 years of BMW services up to now, I was little uncertain of shifting my loyalty to Mercedes, Seyd managed to relieve me from the anxiety for good.

Came in with a missing letter on emblem that I believed came off from the car wash I received from them the day before. Was told that I would have to pay $45 for the one letter originally. I then spoke to the service manager, Kennth Cotten, who was excellent and took care of replacing the letter for free. Exellent service from him!

Not honest

Really great service and a great experience overall. The only reason they did not receive a 5 is because the financing department was a little unorganized and very slow as they were having technical difficulties.

Heather Olsen and the service staff at the dealer were very knowledgeable and kind to me. Heather saw to it that everything was done with high priority and in a quality manner. I appreciate this dealership very much!

When you own a Mercedes Benz you expect to pay more for just about everything associated with that vehicle. It's really part of the reason many people buy in the first place. Paying up and getting robbed are two different things. I went in for a 30k service. They suggested an alignment as well which I authorized. I also told them already installed a new lifetime air filter, a new cabin air filter and already filled the DEF (diesel related). All that was really left, and noted on the bill was to change the oil and check the brakes. They had my car for 2.5 hours. It sat for about 30 min. before anyone touched it so, really 2 hrs. Presumably, at least 1 hr was spent in the alignment rack. They listed the cost of alignment at $199.00 so they should have separated that hour from the bill for labor. they then charged me $100.00 for materials, and $471.00 labor. If my math is correct, that's $471.00 for 1 hr. labor so, Nearly $600.00 for essentially an oil change. If anyone reads this from Mercedes of North Orlando---you can remove me from your database.

The Dealership, The Staff, The Service, and Customer Waiting Area, Were AWESOME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am a professional doctor who lives in the Lake Nona area who went out of my way to drive to Sanford, FL to purchase my 65,000 2017 E Class Mercedes vehicle 3 months ago. I came in this week with a simple complaint. My BRAND NEW tire had a bubble in it and I came in to see how Mercedes would handle the situation. The service here was quite disgusting. The assistant service manager basically told me there was nothing he could do and that I would need to buy a new $500/tire! He also let me know that I can purchase a rental as well because they don't have any tires in stock. He also told me he could shop at tire shops for me as well. I drove all the way from Orlando to hear this news. There was no compromise, no helpful solutions and absolutely terrible service here. There should have been something done to help me at this moment instead of letting me risk staying in a car that could implode at anytime. It's a 65,000 car! Only 3 months in and you people tell me this is my fault. I know how to drive, and how I drive. I'm sure you people had a tire that you could have given me or a better solution. Worst car customer service ever. I simply can't believe Mercedes Benz issues this type of cold, unprofessional, unreliable, and spiteful service. Of course I had to go to a local tire shop to get another tire since you people could not help me. People don't waste your time or money here at this Sanford Mercedes. Thank you for nothing.

I am extremely satisfied with Carlton. He made the buying process very easy. He was very attentive to exactly what I was looking for in a car. He made the deal happened. I would definitely recommend his service to a friend and family members.

Sales department is perfection, but service is not top quality. For as much I spent on both of my cars from this dealership I expected more. Not taking my cars to this location anymore.

The very best car buying experience. Me Syed was ver knowledgeable and friendly. He did a fantastic job explaining the leasing process and very courteous.

The service and management, attention to details is unparalleled.

The absolute worst service! Do yourself a favor and drive to any other Mercedes Benz for service. All you get here is attitude and "call drops". If you do not know who your service advisor is, you will not be found on their system! I will be writing a letter to corporate. Kenny contacted me today 03/09/2017 (he is the new service manager), and promised better service. Thank you Kenny for your help!

Everybody is got attitude, very bad service, especially mary from the service dept, and will never buy mercedes ever again.

excellent service although a little pricy.Overall they did a good job and when I got the car back it was all cleaned up.

Top Notch Experience. This was the easiest car buying experience I've had. Direct and non-aggressive communication. No hidden numbers or surprises. The car was in better condition than advertised. I was elated/surprised that they serviced the car very well (even putting new tires on) while delivering it to me fully detailed in and out. Jessie was outstanding and helpful throughout the whole process. I'd gladly drive the hour out of my way to deal with them again.

Vehicle was purchased with several issues, some unknown. Was told that there were Service Bulletins to cover some issues, which there were not. Was told that there was a second key, but never got a call to let me know it was available. Gave 2 stars as the buying experience was acceptable.

great service manager, HELPED WITH BRAKE PULSATION.

Cool place

Not only they sell First Class autos, they do it with First Class persons!

Michael Wheeler should get the Service Advisor of the year award! He did a fantastic job of communicating with me and managing the situation with my car. Thank You VE

After making a service appointment for my E350 and arriving promptly at 8am, had to wait as my assigned service advisor Jason was not there. Was assisted by Assistant Service Manager, Scott who advised that he could not service my vehicle as they could not find my extended warranty. Rather than assist, Scott suggested I go back to the dealership (luckly nearby) I purchased the extended warranty. I purchased the extended warranty from another AutoNation dealership, so you would think he would try and contact the dealership. I had to drive the the dealership to get a copy of my warranty contract. The Finance Manager at this dealership call the Service Manager at Mercedes to explain that I had a valid warranty, but the service manager refused to service my vehicle. This is totally unacceptable and I will contacting the President of AutoNation to advise how I was treated. The service manager at AutoNation Ford advised me to leave my vehicle and he would take care of everything and contact Mercedes North Orlando. The service manager of AutoNation Ford took care of my service needs and contacted me to let me know when my vehicle was ready for pickup. Disgusted with the service provided at Mercedes North Orlando who should have take the time to research the warranty and treat me with respect as a Mercedes customer.

Nice people to deal with and very knowledgeable about their product. SUV is meeting all of our expectations. Thanks!

SERVICE WAS GOOD BUT AFTER HAVING ALL TIRES CHECKED . I FOUND OUT 10 MILES AWAY FROM YOUR PLACE THAT ONE OF MY BACK TIRE WAS AT 0 PRESSURE KIND OF DIAPOINTEMENT

Had a horrible experience today! Had cash stolen from the center console of my car while it was being maintenanced, but that's not even the worst part! I waited for a phone call from the Service Director (Jason) for 5 hours...didn't get one so I went back in person. He says he did an investigation, didn't find out who stole the money, but would give me a check to reimburse me. He didn't say I am so sorry, this is not the kind of care you deserve as a Mercedes Benz customer, I apologize for this major inconvenience, let me at least fill up your car with gas for having to come back here...nothing! Instead he says that I can file a police report, IF I want. I say "that's it, that's all you can offer me?!" His reply "I can detail your car if you want." Not at all empathetic. While I'm waiting for the check to be printed, which is made out in the wrong name no less, I file a police report and wait to speak with the General Manager, Walter. He finally comes up to me and says "I guess you're waiting to talk to me?" Yeah, I guess so! He says "let me start out by saying that legally I don't have to give you your money back, I am not liable for anything left in the car. Why would you leave money in there anyway?" BECAUSE I DIDN'T FIND IT NECESSARY TO CARRY IT AROUND WITH ME FOR 2 HOURS WHILE MY CAR WAS WORKED ON AND I CERTAINLY NEVER IMAGINED IT WOULD BE STOLEN AT MERCEDES BENZ, OF ALL PLACES. Again, not one apology from him whatsoever. The whole time he's rolling his eyes as if this is a major waste of his time. He goes on to say that I shouldn't leave anything in my car, that I can't bring my car back there to be washed because he doesn't want to deal with this again (even though that's included in what I am paying for!), that I'll probably go on to find the money in the car later on...basically that he doesn't believe me and that he's doing me some big favor by giving me a check. He says his solution is to fire all 3 guys that were in my car today since nobody confessed, and that he's sure if someone stole the money they would have admitted to it so their "buddies" didn't get in trouble. I tell him that I don't think that's fair for the two innocent guys; his response: "well you don't get to tell me how to do my job." What a jerk! I reiterate that this all could have been solved if the Service Director havd some customer service skills and he says "what else do you want, this is a moot point!" At this point, still can't believe that I'm hearing. I tell him that if he had offered me gas or something from the get go, this would have been resolved. He says "so this is all about a tank of gas?" No, this is about your poor customer care. Meanwhile, there are signs surrounding me that say "World class cara deserve first class care." Oh, the irony! I will definitely not be back at this place ever again. Even though it's a bit of a drive for me, I'm sure the Mercedes dealership of South Orlando has some tact. So very disappointing!

Had a horrible experience today! Had cash stolen from the center console of my car while it was being maintenanced, but that's not even the worst part! I waited for a phone call from the Service Director (Jason) for 5 hours...didn't get one so I went back in person. He says he did an investigation, didn't find out who stole the money, but would give me a check to reimburse me. He didn't say I am so sorry, this is not the kind of care you deserve as a Mercedes Benz customer, I apologize for this major inconvenience, let me at least fill up your car with gas for having to come back here...nothing! Instead he says that I can file a police report, IF I want. I say "that's it, that's all you can offer me?!" His reply "I can detail your car if you want." Not at all empathetic. While I'm waiting for the check to be printed, which is made out in the wrong name no less, I file a police report and wait to speak with the General Manager, Walter. He finally comes up to me and says "I guess you're waiting to talk to me?" Yeah, I guess so! He says "let me start out by saying that legally I don't have to give you your money back, I am not liable for anything left in the car. Why would you leave money in there anyway?" BECAUSE I DIDN'T FIND IT NECESSARY TO CARRY IT AROUND WITH ME FOR 2 HOURS WHILE MY CAR WAS WORKED ON AND I CERTAINLY NEVER IMAGINED IT WOULD BE STOLEN AT MERCEDES BENZ, OF ALL PLACES. Again, not one apology from him whatsoever. The whole time he's rolling his eyes as if this is a major waste of his time. He goes on to say that I shouldn't leave anything in my car, that I can't bring my car back there to be washed because he doesn't want to deal with this again (even though that's included in what I am paying for!), that I'll probably go on to find the money in the car later on...basically that he doesn't believe me and that he's doing me some big favor by giving me a check. He says his solution is to fire all 3 guys that were in my car today since nobody confessed, and that he's sure if someone stole the money they would have admitted to it so their "buddies" didn't get in trouble. I tell him that I don't think that's fair for the two innocent guys; his response: "well you don't get to tell me how to do my job." What a jerk! I reiterate that this all could have been solved if the Service Director havd some customer service skills and he says "what else do you want, this is a moot point!" At this point, still can't believe that I'm hearing. I tell him that if he had offered me gas or something from the get go, this would have been resolved. He says "so this is all about a tank of gas?" No, this is about your poor customer care. Meanwhile, there are signs surrounding me that say "World class cara deserve first class care." Oh, the irony! I will definitely not be back at this place ever again. Even though it's a bit of a drive for me, I'm sure the Mercedes dealership of South Orlando has some tact. So very disappointing!

Jack was as nice as they come and well versed in my problem. I appreciate good service. He is a great road side assistane person

Got oil change took 2 1/2 hrs with items in glove box missing after I got car back

Excellence!!! Great customer service , top of the line professionalism .

Nick was wonderful! No pressure and made sure I got what I wanted.

Walter, the dealership manager for Auto Nation's North Orlando Mercedes dealership, promised me he would "make it simple". I really wanted to do business with a local dealership whose leadership is involved in the communities of Heathrow, Lake Mary, and Sanford. I knew Walter from several local charitable events his dealership supported and events he hosted at the dealership. So I gave him a try. He didn't disappoint me! He gave me his undivided attention, and we never haggled. He gave me a fair price for the new GLE 350, and top dollar for my trade-in. The car was ready an hour or so later. Another impressive aspect of my buying experience was the team of people with whom he works. From the salesperson, Jessie, to the business manager, Sabastian, to the Internet guru, Jordan, to the customer relations director, Liz, all were consummately professional, yet downright neighborly. I'm so glad we have a first rate dealership in our back yard! Thanks, Walter, and thanks to all the team!!

Great selection of new and used Mercedes.

brought right in for tire change without man appt. Thank you!

What a bunch of crooks, they may have the Mercedes logo in their shirts but very far from, sales is good the service department are sub par at best, screwed me up with my GL450. I'll save you the details but stay away from this dealership

Always pleased with Mercedes service provided.

Great Service, Very Helpful! Thanks Michael & Sean at Mercedes Benz North Orlando.

Great experience with Paul outstanding service and follow up

Service-Not too happy about my first visit here. After I went and paid $4,499 for an extended warranty on my RV Sprinter 3500, I was told the console cup/ash tray that I asked to be fixed under warranty would not be covered due to some type of forced broken. It’s broken and that is why I am there, to get it fixed! I can see now I probably made a mistake in buying the extended warranty and I will have to get my lawyer involved as I get nickled and dimed on it!! Nothing was shown in fine print via the warranty! Also, I mentioned the day I arrive if I could get a wash. I was told they usually do not, however, they would. Two days later when I picked up my Sprinter it was not done. Looks like I might as I travel use another Mercedes Benz service department. Also, since I am looking for a car for my wife here shortly, I will definitely be looking into the BMW warranty!! It might be much better. Just Saying!!

Syed Shariff is an excellent sales manager. His professionalism and customer service is outstanding. He took the time to respond to multiple e-mails and made the sale of my vehicle seamless. I definitely recommend anyone interested in purchasing a car, visit Mercedes-Benz of North Orlando and ask for Syed. The dealership is a smaller dealership compared other other Mercedes-Benz dealerships that I have visited, however, they treat you like family and take care of all your needs.

Overall excellent and professional experience; service representative Mike Wheeler is a pleasure to work with and does an excellent job

Good attention and service. They kept me informed.

By far the worst experience of any service center I have ever dealt with. Car was brought in for a recall not having any major issues with anything under the hood. When complementary check was done, was told a plethora of issues were present. The most pressing of all which were not there when brought the vehicle in for the recall. Needless to say, service techs said I needed parts that they claimed were leaking or broken, that in actuality were not. But the real issue lies with parts they broke, but then fabricated other issues to cover tracks on. All that being said, I never received a call from the manager there, although I left voice mails and asked others for the manager to contact me. It has been a very disheartening experience. I was looking for a service center that was trustworthy and fair. I found the extreme opposite to say the least. Would not recommend this service center to anyone!! They have service techs that are dishonest, and managers with lackluster customer service!!

Syed Shariff work with us and he was very professional and helpful.

When I went to pick my car up after service, I was very disappointed to find that there was a black residue from what I'm guessing to be from mechanical parts on the beige door interior, beige floor mat, and where someone reached to get the seatbelt. I was told that the car had been vacuumed, and unfortunately that doesn't seem to be the case. I have an older model, and left feeling like maybe because of that my car was treated with very little regard. It was my first time here and I will be looking to see if there's another Mercedes close by.

Worst place to purchase, Jose sales manager, keep lying constantly, unfit to work at Mercedes, he needs to go to Kia to wash the cars. Never come back again.

Raul Moreno - Thank you so much for helping me with purchase of my new car. It's exactly what I needed and wanted. It drives so nice and it's very comfortable! It's perfect. I'm definitely spoiled now! Thank you for sharing all your great ideas and advices with me! I LOVE my new car!

Carlton Smalls and his team were excellent in assisting us with our purchase. Sebastian was very courteous as well. We would gladly recommend them.

Excellent Service experience. Personalized. Great service. Problems and repair were solved as told. Complementary loaner car.

I had an unexpected flat tire, I left the car at the dealership the night before. I received a phone call immediately the next morning letting me know it was not a repair situation and I needed to call them to ok a new tire. Well I slept late and did not hear the message until late in the morning and I needed the car back for business by 1:00 which gave them no time to do the job BUT they did get it done for me, and came and picked me up all in time. Thanks!!

Mike was awesome. Personable guy and very professional!

I am dissatisfied as Mercedes Benz discovered that the electrical system required a 20 amp fuse. There was no notification nor was the correction of the problem fixed with my routine maintenance. There charge for the fuse was $7 plus $250 to diagnose the problem, plus another $250 to toe the vehicle. I expect more from Mercedes.

Pretty unorganized service department. Not very cooperative and forgot to perform the service on the vehicle as promised. Stay away!

I brought my vehicle in due to a foul odor coming from the cabin filter. I have the prepaid maintenance plan and was under the impression that this would cover the cabin filter. I was told, they would not be able to change it until I hit 20k, otherwise I would have to pay for the filter. I thought that this was pretty ridiculous as I was approximately 1500 miles shy. I explained to the service associate that when I scheduled the appointment, they never informed me of this (Dealership is 40 miles from my house). I asked to speak to the manager and unfortunately he wasn't available on weekends so I figured I would just call on Monday. A few minutes later, the service associate agreed to change the cabin filter for free. I said "great" and thanked him. After about an hour or so I was on my way. I get a call 20 minutes later from the service associate asking me if I was still in the area? I asked him why? He said "WE FORGOT TO INSTALL THE CABIN FILTER".

Four and a half hours became seven. Did not replace wipers. Did not rotate tires. Very poor car wash,dirty water used. What else didnt they do?

Everything went very nicely except for the price

The sales team is nothing short of fantastic! Go and see Nick Lang, he is a great guy and will get you the deal your looking for. He is also a military vet, so that you for your service and I look forward to purchasing another Mercedes from you Sir! I have given 4 stars instead of 5 however because my wife took our car back for some warranty work and had a less than stellar experience. To explain, we purchased a used vehicle and noticed a few things that needed to be fixed after about a week of driving. From what my wife told me, the individual she worked with in the service department not only basically ignored her for an hour and a half, but then only cared about how he was going to pay his service technician (pretty sure Mercedes writes the checks), charge us a diagnostic fee, and how he did a great job of fixing nothing but a bad fuse but did wash our car after a 2 hour wait when we had a 9AM appointment. Needless to say we are now driving to Nashville possible with a bad CV axle because this employee couldn't give basic questions basic answers, and was trying to get some extra money out of her for something that is 100% covered by warranty. With that said, she spoke with his manager after leaving and he apologized for the employee and did what he could to make it right and get her taken care of. So thank you very much to the service manager, and please do some re-training of this employee so they can do their job effectively, and not be a pain and borderline disrespectful of customers.

Prompt attention and my vehicle situations was attended to including what I did not notice. What a total care

took over a week to sign for my car because they don't want to work with people. After I put money down and was approved, they decided it was okay to still show the car I bought and let customers test drive it (even though they were told to put it in the back lot) horrible experience.

Wonderful, professional service department! Highly recommend!! Prompt too!!

Our service rep Scott Somerhalder was greatly instrumental in saving our family Disney vacation from turning into a disaster. Very knowledgeable and professional he had prior experience with the problem on our Sprinter based motor homes rear wheel speed sensors. We have since completed our vacation and returned to Ohio with all systems functioning perfectly. Please thank Scott, the technicians, and your staff for a very pleasant experience. Jeff and Rae Bush Columbus Ohio

had problem with broken flex pipe on sprinter-Was told it was welded to diesel particulate filter and was $3200. Went to muffler shop and it is not welded to filter-has a clamp to that. I called them on it. Manager says he relies on parts and service to give him info. I told him he shouldn't-Getting Sprinter fixed in am at muffler shop for $25!

I love the staff at Mercedes-Benz staff. I damaged my rims, and wasn't sure what to expect. They scheduled me in that week, and we're very attentive to my needs. Thank you Paul, and the other professionals at Mercedes Benz !

Terrible, made me wait, didn't want to give me a ride back home, lied about the service schedule, and charged me $ 104 for 3 light bulbs that never worked, the sales man very good, the servise department really bad, this is my 3rd Benz, I think I much rather drive to Mercedes Benz of Melbourne from Oviedo that go back ro Mercedes-Benz of North Orlando

I was in the market for new vehicle and stopped at Mercedes-Benz of North Orlando to see what they had to offer. I really wasn't thinking I was going to purchase a vehicle that day, but Oren introduces himself and went the full 100% plus and found my perfect vehicle. I highly recommend, if you're in the market for a great car, that you visit Mercedes-Benz of North Orlando. They treat you like royalty.

Excellent so far. Use them for our sprinter. Much better service than our home store in Ontario Canada.... [yr later] then there pricing just went through the roof. 3 months later. Will not come here for services again. They replace my air conditioner when year ago and now say it is not under warranty. This is Mercedes. AC should work for 10 years not one year. When it was replaced it was still under manufacturer's warranty. Now they're claiming because they did the service under warranty that their warranty does not apply. Southern normal one year of service guarantee does not apply because the first service was done under warranty.

I am very satisfied with the Service Department. The employees are very polite and keep you informed of the status of your vehicle. The Service Advisor, Jason, was very helpful to me and has a good manner with customers. I will contact him in the future for any work I need.

The staff was very professional and went out of the way to make my buying experience awesome ! I would definitely recommend this dealership !

Service department is horrible, every time you go for service you have different guy. you request for loaner you never get a loaner. Service department has no clue how to diagnose S class. One more thing they never follow-up, I have to call them to find the status on my car. and I am switching to MB of South Orlando

Professional from top to bottom. Scott should be teaching customer service to service writers allover the country.

Im most impressed with the service department. One might think they are the truely refund sales people as they really are there to please. Yesterday I picked up my car I met with Liz and Paul as they assured me my e class was working the way it's suppose to. Thanks guys

I have had a totally great experience. The process was honest, quick , and friendly. I have not used the service department yet, but expect it to be the same experience .

I made my appointment on line for 7:30am, and arrived on time. Upon arrival, there wasn't a service advisor in sight and I proceeded to wait until someone arrived at or around 8:10. I explained to the service advisor that my normal service was due, he stated, "are you wanting an oil change." I replied, whatever service is required at this time. I also made it clear that I needed the vehicle back around 2pm. He explained that this wouldn't be an issue. At 1:15, I called to check on the progress and was placed on hold for a very long time. The Service Advisor called me back and stated that my vehicle was just pulled in and it will be done by 2pm. It was clear to me that the sole purpose was to perform an oil change, and move the vehicle out without performing the required service. When I arrived back, I wanted to address it, however, again, I noticed only one service advisor. My invoice was waiting at the cashier, and the vehicle was moved to the garage quickly. My issue with the service department is as follows: 1) apparently, their hours are not what is published on line 2) The service staff does not provide the quality of service that I've experienced with Audi, BMW and Infiniti 3) The valet, service advisor and cashier appeared to work in robotic fashion without making eye contact. At the end of the day, people simply want to be treated as if the dealership cares about their time and issue with the vehicle When purchasing a vehicle, get feedback on the service department. If this is normal for this service department, buy Audi or BMW....

I really wish that you could put a ZERO down for SIMPLY THE WORST! I can go into a long story, but I am a busy who has bought a lot of cars and knows everyone in town, so I will simply say the following: #Dishonest #Arrogant #Gonif #FAIL

I came in to repair a recall on a 2008 Mercedes C350. Mike and Nick were great and polite. They made sure I was comfortable. Love this place!

The service technician, Toby, went above and beyond to fix my problem and get me back on the road. His efforts are greatly appreciated

Very unprofessional customer service. The person at the auto shop has not knowledge at all about my Metris and he never showed willing to look the right information. Then he wasn't clear about the service and lie about it. I couldn't find a person to report what was happening . Finally the sales manager took care of the situation but, unfortunately, with very bad manners. The facilities were so dirty, dirty bathroom with no towel paper. The waiting room was unattended. Absolutely none excellence according to the brand Mercedes Benz.

For sure the worse service in town, and maybe in the all USA. Extremaly unprofessional and deceiver staff. Not recommended at all.

Syed and the entire team at MB North Orlando went out of their way to make the car purchase easy and enjoyable. This is our preferred dealer.

Ivan Bravo is awesome, very courteous and friendly. He's a person who takes pride in his work and go the extra mile for the customer, anyone who buys a car from Mercades Benz on Rineheart should ask for him. Ivan is the reason I bought my glk 350, he never made me feel rushed or forced into a purchased and even after the sale he took the time to find out how everything was and if he could help in anyway I should contact him. The company also takes pride in making the customer happy and will work with you until they find you the best interest rate.

Great dealership...congrats to my BeautiControl Director!

Terrific customer-first attitude. Wonderful attention-to-detail.

I had a very easy process buying a car at mercedes benz of orlando, From the sales manager Naser Masry to Finance Manger Gill Amer, each person was very informative and helpful in giving me what i was looking for. They met my budget and needs. I would say I am more than happy with my purchase thanks for these guys. Great Customer Service and above all wonderfully hassle free experience. Thanks!

sales rep SYED SHARIFF and every one their were friendly, polite, honest, and very professional even when I take care to wash very professional staff, I especially like when the open the door for the ladies in the car very CACHE

Just bought a beautiful C300 Mercedes .Love it. Ivan showed us the car explained it all in great detail. Very happy with it. Thanks for all your help in answering all our questions.

Oren made our transaction seamless and quick. It was a long distance purchase where we even traded in our vehicle. We basically did everything over text messages.

Drop my car for a carwash and it took 2 hours to later find out that the job wasn't done, the answer... Sorry, let me do it then".... Unbelievable.... Bunch a kids running a service department for such a high end cars..... Sad, I did buy my car from them... That was the last time they will see me, lost a Customer.

The service Mercedes Benz North provides is over and above any dealership I've ever purchased or serviced a vehicle They had two "on the very hard pile" issues with both on my MB, one service one sales. Each was handled at a 10+ From Syed in sales, Liz Customer Relationship Management, Paul in service and the GM Walter. They gained a customer for life

I very recently purchased a new Mercedes SUV from MB of North Orlando. I must say, it was absolutely the most pleasant experience I've ever had in car shopping. Syed Shariff was our salesperson and he is the finest examples of sales perfection that I've experienced. Everyone at the dealership, Walter the General Manager, Jose the New Car Sales Manager, Syed and everyone we met were absolutely customer conscious, friendly, outgoing and helpful. I would highly recommend this dealership to anyone.

I want to express my personal gratitude to Sebastian Beltran at MB North of Orlando. Thanks to him we leased an excellent C-300 model in Aug. 2015 at a very affordable price. We were even more surprised when a few weeks later we received an additional refund from MB Financial. Well done Sebastian, we’ll see you next time.

My sister and I both bought cars on the same day from Mercedes Benz North Orlando. We are very pleased with our purchases. From the beginning we were treated like family. Thanks so much Kevin, Ivan and Robert for making our car buying experience so nice!!!

Nice to see good reviews about the customer service. I m glad that I didn t respond immediately to give a feedback since the initial contact/buying the car was awesome! But, came the fun part. When I bought the car, I was promised that few issues with the car will be fixed by next week and I can expect the call within few days. I waited for a month and came no call. Often times, I had to call and leave several messages but no responses. Finally, I decided to leave a message stating, I m going to return the car and then I got the call from the salesperson. He promised again that he will take care of things and didn't happen. Experience is great when they try to sell the car! But after that, you will feel like what happened to the great service I got during my initial meeting. So bottom line, good luck with getting your car fixed unless they can make some money out of it.

Very unresponsive sales department. I am waiting for a leasing offer for a Sprinter since 5 days. Called and emailed the manger but it seems that they are busy with themselves to call me back or email me. If their maintenance department is as slow and unresponsive as their sales department than Ford is the better alternative. It can not be worse. I'm am driving MB's for 25 years and I love their product but maybe not this time.

Clients should be made ware that when they are taken back to meet the finance manager that additional items would have been already added on to their tab! Then during this process I was never told that these items were added. I had to figure it out myself since I noticed that the monthly payments were much higher that what I was told originally. This can be construed as MB being dishonest.! This is just my experience and the hard sell on prepaid services should stop!

Very courteous staff. Focused only on us during buy process. 5 rating on service due to extra assistance by sales person in completing delivery process. Sales person had complete knowledge of product, its availability and fully understood the specifics albeit of the relatively inexpensive model we were interested in buying.

Service Dept. Took my car to Mercedes of North Orlando for Service on 06.08.15 and very impressed with the customer service and speed and cost. Jason P (Service Manager) goes above and beyond to take of myself and customers that visit service. Thank you Mercedes of North Orlando. This is my only choice when it comes to Sales and Service.

I am very pleased with the personal service I received from Ivan. He worked with me to get the exact used car I wanted. Exterior color and interior color with great low mileage. I am very satisfied with my CLS. You ask for feedback so YOU can give better Service, SO, here it is I loved the car and it was made clear there was no wiggle room on the price. I was ok with that. BUT, there is a CD required for the navigation system to work. This was missing. It has a cost of $50. I asked if I would get one. Here begins the little problem. The salesman asked his manager about the disc. I believe his manager told him there is no way your company is going to replace the disc OR he must have been told (the salesman) he would have to pay for it. The salesman unfortunately was put in a position to have to TAP DANCE with me about it taking 3 to 4 weeks to get and you couldn't even guarantee that amount of time to receive it, etc. etc. The end result NO DISC. Very disappointing. So I now have this beautiful car, BUT have to scramble around and try to figure out where to order a disc. The other Bad result was a close friend of mine was with me, ( a Mercedes owner) He was quit shocked and disappointed that I got nickel and dimed for $50. So I will give you his number to call and see if he would ever do business with you ! I have been in sales and marketing for 45 years. There is NO thing too small when giving good service. " For the sake of a nail-----" You never get a second chance to make a first impression. You asked !!

Service is the best! Everyone at this dealership is your friend.

Brought my car in to get a standard service. Sign all the papers including one that states where the damages are. There are a few scratches here which I already knew about. She's an old car of course she has a few scratches on the body. Come back hours later to pick up my car and theres a huge chip and cracks spreading out from that chip on my windshield. Tell the assistant manager, he goes inside and looks at my file (probably looking at the damage paper I signed earlier which has no damage to the windshield on it) and comes back out saying, "oh yeah, sorry about that, i'll make a note on your file and have my manager call on monday to get that fixed for you." Monday comes around. I call the assistant manager to remind him of the issue, he didn't forget. He said he already told the manager and that the manager would call me and get me an appointment. 5 hours later I call the manager leave a voicemail saying "call me." He calls me about a hour later (i'm at work so he leaves a voicemail) saying that the technician said the damage was already there and they won't replace it. I tried to call him back but he won't answer, I left a voice mail saying call me lets get this figured out. He has yet to call me. The place is loaded with cameras. While in the waiting area they have a huge tv with the camera on the loading bay with all the cars on the lifts and the mechanics working on it. Why don't you pull that data? Its funny how you have me sign a paper showing damage to protect both you and me, yet you take the word of the technician that probably did the damage. Why waste my time signing things then? I wouldn't go here. I'd got to Daytona to get your car service. It is worth the miles. That being said, the assistant managers are personable and very nice to deal with. The manager Jason though is not personable or nice at all (if he'll answer the phone for you that is).

One of those places you don't take your car. Parts tells me they have my part but can't sell it it me they have to put it in too so transfer me to service and they tell me it takes 6 hrs to put a valve body in a s500 is 16 bolts and a hr to program 1100 dollars for installation. All I wanted to do was bye it and do it my self and they want to charge me 6hr on a 2 hr job I can to myself in my garage on my back. mercedes of gainesville told me 380 on instalation. These ppl are crooks.

Jordan Conner is a well qualified sale representative and that is why we purchased our C250 Mercedes Benz.

I had a GREAT buying experience with my sales advisor Mr. Kenneth House and with the finance director Mr. Robert Keller. Kudos to Used car manager Mr.Jose and assistant service manager Mr. Zach Rehder. Raul. M

MR. DIXON WAS OUTSTANDING AND KEPT HIS WORD. MY BABY LOOKS GREAT.

I like it because experience so nice .everything so easy the people so friendly

Bought a nice used C300. Sales agreed to have broken seat fixed. Took the car in and noted that the turn signal/wiper switch didn't work right. Had to go back to demonstrate the problem but the tech tried it and said it wasn't right. Thanks for the trip! Screwed up ordering the seat part. After a week and a half we pick the car up and see on the receipt that the seat part from junkyard LKQ. I'm sure it's fine but bet my carfax will likely note junk part used. Turn signal/wiper switch would be more than $800. Guess they only use junk parts when it's on their dime!

my third purchase and it was very well handled especially sine I was dealing from Palm Bay All business was handled over phone and I was very happy

Good Service ....People are so co-operative...it was great experience...

Ken Burns was the most helpful person in my decision buy my new Bentz, I call him family now ........and Love the car Janet Artman

We are very pleased with our experience with Mercedes Benz of North Orlando. During our search for the M Class we wanted at our price range, we visited/contacted all the MB dealerships within a 100 mile radius. None of the dealers could get the exact vehicle we wanted within our budget, until we received a response from Oren Mishael of MB of N Orlando. From the initial contact he was very positive of our requirements and never once asked what options could we live without to meet out budget. His overall technical knowledge was outstanding, he was courteous and very professional. After we reached an agreement on the M Class we desired and price we scheduled a time when the vehicle would be ready for pickup. Once we arrived at the dealership and met Oren, he made my wife and I feel like valued customers. He did not turn on the heat of "high pressure" sales tactics not once, we had and agreement so out experience was very pleasant in a professional setting. We have purchased several new cars over the years and this experience was no doubt the best. Auto Nation and Mercedes Benz should be very proud to have Oren on their sales team.

Robert Black greeted us with a smile and we discussed the type of car I was looking for. Very knowledgable, not pushy, answered all my questions. Buying process was the easiest and fastest I have ever experienced. I love my beautiful Mercedes class GLA. Thanks Robert for making this experience pleasant for me.

Great staff and buying experience. Wonderful facility. Recommend highly.

I purchased a POC E350 convertible as a surprise for my wife's 50th so the process had to be discreet. Ivan Bravo was super and helped me coordinate the sale with professional courtesy and was very helpful. They negotiated a fair price and went the extra mile with a few add ons to the deal. The paperwork appointment took longer than expected but overall, the experience has been wonderful as this was the first Mercedes I had purchased..

Very nice dealership. The guy I had to help me didn't seem to want to be there though. He didn't seem to know much about cars and when I asked him a question that he didn't know, he'd give me a garbage answer like mercedes is always #1. "What's the crash test rating on this car?" He'd answer - "#1, we get #1" While driving a C250, I noticed a significant amount of turbo lag and was wondering if that was the case at different RPMs so I tested it while still under speed limit. The next time I wanted to test drive a car the guy told me to just go and come back when I was done - he didn't want to be in the car when I got a ticket is his reason. It seemed to me as though he didn't want to answer my questions and was looking for an easy way out. By far the sleaziest salesman that I've had to deal with and that's including about 5 used car dealers in south orlando. Not what I was expecting from a luxury brand in sanford. To be fair, after my solo test drive, I went to the receptionist and told her what had just happened and that I no longer wanted him as my sales rep. She introduced me to a very apologetic and nice gentleman who I was more interested in buying a car from. We liked the c250 but the experience with the dealer soured the whole experience and we ended up buying a car somewhere else.

I recently purchase a used 2006 500SL from Syed Shariff. I have purchased cars from Syed before and as always it was a great experience. Syed Shariff is the most knowledgeable and honest car sales person that I have ever delt with. Thanks for the experience. Phil Blake

On Saturday December 6, my husband sent out an email to Mercedes-Benz requesting information on their 2014 vehicles. Literally within a couple of minutes, Syed Shariff responded to our email and provided information on the Mercedes of our choice. We met up with him shortly thereafter and he was the most-knowledgeable, honest and kindest salesman we ever met. He gave us an acceptable price for our trade-in. He worked with us until we were completely satisfied with the purchase. The next day, he made sure my car was well-detailed. He spent an hour with me making sure I was fully informed of the operating procedures of my new vehicle. I left the showroom extremely comfortable driving my new E-Class 350 Sport. I will recommend Mr. Shariff in a heartbeat.

I just picked up a new Mercedes 550 Coupe and they did a great job in delivering the car. They stayed with me until the dealership closed finishing up the explanation of all the new features. Syed Shariff was courteous and knowledgeable about the vehicle and it was a pleasure doing business with him and the dealership.

Service Manager Peter Dixon is the best! He found an issue with my vehicle within 60 seconds of looking it over when I brought it in for a scheduled service.

From the moment I spoke to Syed Shariff on the phone to closing of the finance on my 2014 E-350 I experienced the best customer service. While in the dealership I worked with Carlton Short, and he took the time to explain the different sales promotions as part of the "Winter Sales Event". Including the different models and incentives. I was also introduced to the finance and service team personally. I would highly recommend anyone interested in luxury car, to start with Mercedes Benz or North Orlando. This will be your first and last stop of your car buying process.

My experience with Mercedes Benz of North Orlando was more than I could have expected from an auto dealership. I spoke to two sales representatives; Syed Shariff and Carlton Short. I originally spoke to Syed on the phone, and when I went to the dealership I dealt with Carlton. Both sales reps gave me the attention to detail and time to help me make the best decision about which model Mercedes to lease. I experienced the best buying process from sales to finance. The sales team introduced me around to the service team as if I was a member of the family. I also, traded in another car and they gave me a fair price for my trade in. I would highly recommend any interested in buying/leasing a luxury brand vehicle to start with Mercedes Benz of North Orlando. This will be your first and only stop in your car buying process.

Our experience with Syed Sharrif was one of pure joy! He was knowledgeable, professional and made us feel as if we were his only customer with his patience in trying to meet our needs. Our car is just days old so it is difficult to do a proper review, but so far we are enjoying all the upgrades like Lane Assist, Parktronics etc. We do hope the Service will be as good as the Sales experince. We traded in our 12 year old 430S, but we were not happy with the Sevice that Mercedes offered while we had that car. Hopefully we will get the chance to experience a better service with this 2014 E350.

I had a great experience when I bought my new CLA 250 from Syed Shariff. He got the exact car I wanted at a great price and made sure everything was the way I wanted it. I was treated great! I would highly recommend this dealership to friends and family.

My wife was in a rear-end crash that killed her Ruby (her red 2010 C300 that I got for her on Valentine Day 2013), but being a Mercedes it saved her life. We first went to our local dealer that we bought Ruby from (and serviced our two other Mercedes). At that time they didn't have a red C 250 Certified in stock. My wife was looking on line and found three C250's that were red all in distance cities. After calling about all three C250's. We got such a warm and friendly feeling from Jordan Conner we decided that Mercedes-Benz of North Orlando would be worth the 4 plus hour around trip drive. When we walked into Mercedes-Benz of North Orlando there she was sitting with a giant red bow and our names on the dash (very class at) and Jordon hand extended to greet us. They not only gave us a GREAT deal (we brought in our own financing at 3.17%), but they had us qualified for 2.99 Mercedes financing. All in all we felt treated like Family. Thank you Jordan and Mercedes-Benz of North Orlando!!!!

I have never been treated so poorly in my life. Had appt. for service, they couldnt find a service writer. Repair was to be completed in one day, with an estimate. Three days later, I finally called to find out they fixed it , but never called me. The car was filthy dirty, from sitting under trees. They tore the convertible top, which was in excellent condition when car was checked in. Will never go back or recommend. They need to go to mercedes of daytona and take some customer service lessons. Worth the extra drive.

This was the most relaxed, non-pressured buying experience I have ever encountered! The salesman, Syed Shariff, was wonderful. The car I wanted was at another dealership, but it was obtained promptly. Delivery was smooth and helpful, with questions and concerns nicely addressed. I drove out of the dealership in the most beautiful car, with a huge smile on my face! I was already acquainted with the good service department here, so I know the car will be well taken care of in the future.

My salesman was very helpful. He showed me the car and informed me that it had not been on the showroom floor yet. It had very low miles and was certified. After the sale he contacted me several days later and then a every week for two weeks in a row.

HI MY NAME IS JEROME, I'AM RETIRED AND DECIDED TO SURPRISE MY WIFE WITH A LUXURY VEHICLE, BUT ALSO NEEDED A TOY FOR MYSELF.....HARD PART WAS TRYING TO GET A GOOD DEAL WITH OUT BEING TAKEN ADVANTAGE OF....TRIED SEVERAL DIFFERENT DEALERSHIPS...GOT TO MERCEDES-BENZ OF NORTH ORLANDO. AND DIDN'T NEED TO LOOK ANY FURTHER... GREAT SELL REP. (MR. OREN MISHAEL), GREAT DEALERSHIP, GREAT MANAGEMENT. THEY WERE ABLE TO FULL FILL BOTH MY NEEDS, AND DID IT WITH IN MY BUDGET.....FOR MY WIFE A 2015 GLK 350, FOR ME A, OR SHOULD I SAY MY TOY, A (C) CLASS 250 COUPE.. HIGHLY RECOMMEND THIS DEALERSHIP.............THANKS GUYS MR. JEROME J. PORTER (5- STARS ACROSS THE BOARD)....................

I had a great experience with Syed Shariff at Mercedes of North Orlando. Syed is such a nice person and it was a pleasure to deal with him. The rest of the experience was also pain free. I received a fair price right from the start (I knew because of the homework I did here at Edmunds) adn the deal closed quickly. I will definitely be going back at the end of my new lease.

The staff were happy, pleasant and treat their customers with respect. In all, I was pleased with my treatment and service for my vehicle.

Orwen and Jordan as well as rob in finance were very helpful they took very good care of us and assisted in many ways so that we could get the car we wanted. I highly recommend going here I will definitely go back.

This was the worst experience I have ever had buying a car. The sales associates are very nice until you are no longer of importance to them. Within a few weeks I found multiple things wrong, discrepancies with oil changes and them refusing to change it, electrical problems, a small crack in the windshield that was conveniently hidden under a sticker they had put on the car. Not assisting with obtaining a spare key as I was promised. Some issues bigger than others, but none of them were addressed in anything but a rude manner all around. They did finally agree to change the oil, I have been here for over 2 hours now waiting on that to be completed (so I had more than enough time to write this post). Horrible customer service and I encourage you to go somewhere that will treat you with more respect, and would want to have you as a returning customer in the future. This is not the place.

Dealer was highly recommended and proved itself worthy.

Bought a CPO E350 with great help from Robbie B and Vic M. I did it all remotely from Texas but felt like I was in good hands all the way. Very highly recommended!

Jeremy Keller, Jordan and the rest of the Mercedes sales team were very easy to speak with and deal with during my recent purchase of a 2011 Mustang GT. With no pressure, and availability to answer my detailed questions, my purchase was made without buyer remorse. They provided the car fax, and also were able to speak about the gentleman who traded it in, very valuable in making my decision. Thanks again to Mercedes North Orlando - I'll be back.

Buying process was great... Quick and painless! Scott Callahan was very customer centric and my wife and I would definitely buy here again. There was a minor service issue to be taken care of on te vehicle we purchased and they happily and quickly took care of it. Overall, a great experience!

Carlton Small made buying my 2013 ML bluetec a very pleasant experience. He was able to find the exact car I wanted within days. He answered all my questions while test driving the car. I appreciated his personal touch and his introduction to members of the service department.

Car shopping sent shudders down my spine -- the cost, the pressuring, the haggling -- until we walked into MB of North Orlando and met Syed Shariff who made the experience truly pleasurable. He was welcoming, straight forward, and very knowledgeable. He worked FOR us and provided everything we needed for the purchase decision without pressuring us. We purchased a GLK 350 and leaped from 2001 technology to 2014 technology. Syed tutored us through the entire car, step by step, and called and emailed after delivery to make sure we were satisfied and comfortable, a genuinely kind and thoughtful person. We paid cash for the car so we expected quick completion of the paperwork. Not so, and it was in finance (where I least expected it--no loan, no lease) that we felt pressured to purchase from an a la carte menu of extended warranties. If something can go wrong, finance will make sure you know just how painfully wrong it can go for you unless you purchase one of the extended warranties and then you better hope you bought the right warranty because it's a la carte and bumper to bumper apparently doesn't mean bumper to bumper any more? More like bumper to bumper-ish. After listening to this, one might surmise that finance has little confidence in the Mercedes Benz product. Finance experience aside, we love the GLK and thoroughly enjoyed Syed. He's everything a car shopper hopes for and more.

Just want to thank Ivan B. and the team at North Orlando. We wanted a particular vehicle and they were the closest (7 hours away) that had it at the right price. It's a long story but everything was handled over the phone/email and Ivan personally drove 7 hours to our house and dropped the vehicle off and closed the deal. Great guy and great customer service. Truly above and beyond! makes me wish I could afford a Mercedes.

Recently bought a Mercedes - Sprinter for my business, and I couldn't be luckier when I found just the right one online in Mercedes-Benz of North Orlando, Mr. Jordan Conner made everything so ease and fast that I didn't spent 2 hours in the dealership when I found myself driving that huge black sprinter on my way home. Jordan than you very much for your help and for sure I will be visiting you on my next purchase. Great service.

Great service, I met at the service mr Ivan Bravo, he was very nice and helped me find a car for my daughter in my price range and the features I was looking for. I will recommend this dealership to my friends and fam. Also great service department. Tim is a great guy and very honest.

I recently bought a Nissan 350Z from Jerry Pare of Mercedes Benz of North Orlando. I commend Jerry Pare for his professionalism. I have never felt relax buying car before I met Jerry Pare. He knows his job and most important, he knows how to treat his customers professionally. Great job Jerry. You are the best.

My salesman J. Pare is the best. He know his business and have a very good personality. he knows what he sell, he have given me details for the car I bought. the best and I am proud to recomed to all my friens.

J. Pare was the best salesman I know, he is honest, know his business. He have given me the best services that I need to buy my Mercedes. He have given me detail how to operate my new Mercedes. I will recommend him to all my friends as a honest and reliable salesman.

I had bought a 2007 BMW 325i from this dealership and I couldn't be more satisfied. My experience with the car has been phenomenal as the car runs great and is in impeccable condition. I would recommend this dealership to anyone and especially the sales associate I had Jerry Pare.

Couldn't ask for a better salesman than Jordan Conner. If there was any question we had, he was always able to answer quickly. During delivery of my SLR 350 he personally found a little nick on the paint ( I am not sure I would have seen it) and made sue that an appointment was made that day to get it fixed. Best experience ever!

Katelyn Van Allen was extremely helpful ad knowledgable. She was very professional when she took me to test drive the Cars.

I email regarding an inquiry about a particular vehicle but I never get any replay from the dealer. Sadly I was in love With the Vehicle that they were posted on cars.com

Worst experience we have ever had with a dealership. Tried to offer us 20k less then market value of our vehicle. I provided several examples of current sales and what they are selling for (both locally and nationally) and they just defended their offer and insulted us more by saying you purchased something with poor value. Literally saying our 72k vehicle was junk - 2012 w/30k miles like new, but junk? I feel bad for the rest of the people driving their <50k cars. You must be complete toxic waste in their eyes. Beyond the obvious attempt to rip us off they were horribly rude and completely unprofessional. This is not what you would expect when buying an 80k vehicle. I know since I have bought several of them and have never had anything like this happen before. Needless to say I plan on purchasing my Mercedes elsewhere.

From the minute I walked into the dealership to the lease of a new GLK350, the experience was excellent! Jordan Conner did an amazing job of explaining the features of the vehicle and has earned me as a customer forever. All departments that I have dealt with did a great job and I expect the service department will be the same. This dealership, under the management of Walter Grundoff will get all of my referrals!

I had a great experience and I'm impressed. The staff is awesome! What a team. I felt they gave me a fair price and they always deal with me in a very professional manner. Thank you Jerry for great service.

We've been looking for a car since October and I'm glad we waited. Jerry Pare is the man! We got the car we've always wanted for the price that we can afford. We will never forget the experience. Thank you, Jerry!

Jerry Pare was excellent. Exceeded our expectations. He was very patient. He stepped up above and beyond to win our business. The front lobby may need to be just a little bit more welcoming but overall they made our car buying experience very easy. I highly recommend this dealer

this is my second car that I have brought from Mercedes Benz of North Orlando , once again I want to personally thank Ivan B. for going above and beyond in getting me in a GLk 350 that I thought was impossible to get , I also want to thank the GM that was there and was a really down to earth guy to speak too , there Service dept is outstanding and had the privilege to meet Timothy and Mike these guys know there stuff , overall experience was outstanding and truthfully I will never buy another car any where else as you do not get this type of great service any where else , Thank you to all that work there as they strive in Excellence and you will also see that when you stop by Mercedes Benz of North Orlando ,

this is my second car that I have brought from Mercedes Benz of North Orlando , once again I want to personally thank Ivan Bravo for going above and beyond in getting me in a GLk 350 that I thought was impossible to get , I also want to thank the GM that was there and was a really down to earth guy to speak too , there Service dept is outstanding and had the privilege to meet Timothy and Mike these guys know there stuff , overall experience was outstanding and truthfully I will never buy another car any where else as you do not get this type of great service any where else , Thank you to all that work there as they strive in Excellence and you will also see that when you stop by Mercedes Benz of North Orlando ,

Best customer service of any dealership I've ever experienced!

We just leased a 2014 C320 from MB of North Orlando. We have been in the Mercedes "family of cars" for years! This was our first time to deal with this dealership and what an outstanding experience. Jerry Pare is an exceptional, persistent, knowledgeable and well- mannered sales consultant. His patience with our incessant questions was appreciated. The knowledgeable managers with Jeff and Victor and knowing that Lee will be there to watch over the service to the car says volumes about this dealership. Customer service goes a long way and this team gets an A+. We recommend anyone looking for that special touch when searching and/buying a Mercedes to go to MB of North Orlando! Thanks so much Jerry!

We have purchased several cars in the past and every time I dreaded the experience. This was the complete opposite this time. We have never bought a car so fast! Our sales representative Jerry Pare was entirely responsible for this excellent transaction. He is a no non-sense type of guy. The negotiation part which is usually the longest part for us with my husband always looking to get the best bargain possible, took no time. Jerry wasted no time coming back to us with an offer we could not refuse. He was an absolute pleasure to deal with and was completely devoted and extremely knowledgeable about the car and the entire process. I highly recommend his service and I know we will be back in the future.

The best customer service I have seen in my life. I will recomended this dealer to all of my family and my friends. Special thanks for Chi Chan for his great customer service skills and hospitality. Also Ivan is great and Sayed I met him in one of my restaurents and he is the one who recomended me to go to your dealer. he had a great personality and he always smile. The entire team is wonderfull. you guys should be proud of all of them.

jerry and mr c. were great

We just purchased a 2014 ML 350 4 Matic. Our sales person was Syed Shariffs. He was very professional and always returned our phone calls. The Dealership was well run with a friendly staff.

The dealership honored it's word, transparent and no hidden gimicks like other dealers. Salesman, Mr. Jerry Pare was great, straight foward and succint, I was in and out with a new vehicle in about 2 hours. Mr Chi Chan & Rob in finance were great as well. Overall Excelent dealership

My online sales consultant was Mr.Jay Greenwald, I recommend him to everyone he is very friendly and patient explains everything thoroughly and truly cares and works to give you the best deal out there! He made my car buying process very easy all I had to do was go to Mercedes Benz of north Orlando and sign the papers and get in the car and go! I met with Mr. Chang at the dealership and he was also very pleasant and went over all the features in the car and provided great customer service.

As a buyer I always look at the quality of service from any Car Dealership I visit. Coming to Mercedes Benz North Orlando, they most definitely have an excellent staff of employees always friendly and willing to help you out in any possible way. Not only that but, every time I need assistance Jerry Pare is always willing to help and assist with whatever I may have questions with. Overall, quality of service and staff is excellent. Would most likely recommend Mercedes Benz North Orlando to anyone. And would recommend Jerry Pare for anyone who would visit Mercedes Benz North Orlando for any assistance due to his great assistance. EXCELLENT OVERALL!

I had a wonderful experience with this dealership! My sales person was Ivan and he was just GREAT! I would definitely purchase another vehicle from here again.

I moved from California and needed to lease new and turn in the old. Jerry helped me with the process, he is genuine, kind and with integrity. Jeff (manager) and all of the staff are amazing, I am grateful. Sevan

Dropped by the dealership last June to check on Mercedes Benz cars that may replace my 2008 Lexus. I was particularly interested in finding an economical car that may save me fuel expenses due to a lot of travelling in my line of work. I was guided through the car shopping process by Jerry Pare. Jerry showed all their available Mercedes line of cars and meticulously explained fuel efficiency of each model. Time was not an issue for Jerry although I notice there was a couple walk in looking for him. He reassured the waiting couple to feel comfortable while he catered to my questions. He became detailed if he needed to in answering my queries. Knowing I came in with my sight on fuel efficiency , he advised me to check into some hybrid cars. Jerry showed a 2011 Lexus CT200h that was just recently traded for a brand new Mercedes. He indicated that the car may be sent to their affiliated dealership for Lexus certified used cars. When I showed interest, his knowledge of the Lexus line was remarkable. He was detailed in everything he knew about the car. He went to the extent of going to his manager and requested the dealership to hold the car while I take the time making a decision on the fuel efficient Lexus hybrid. I came back the next day and decided to buy the car and even apologized that I did not buy any Mercedes in their lot. Jerry indicated that the bottom line for him is that he knows he served his customers well. Kudos to your sales staff!!

I had a very pleasant, extra ordinary and unforgettable experience in buying my daughter's very first car from Jerry. He assisted my daughter in finding the right car for her with emphasis on safety and reliability. He treated my daughter with utmost care and sincerity like a family member. I would recommend and in fact recommend Jerry to a lot of my friends already to only buy car from him. Thanks Jerry and more power to you.

We had been in the market for sometime for a specific vehicle. Jerry Pare (Sales) assisted us in finding the right vehicle to the extent of having it brought down from Tampa. We have never been so happy with our experience. From answering all of our questions to providing the right price and customer service to the end process. We will be purchasing our next vehicle at this Dealership!!!

I bought my beautiful C250 from Mecedes Benz of North Orlando in Sanford, Fl. My sales person was Syed Shariff and he was awesome. This is the best car buying experience ever! They took the time to find out my expectations and helped me decide what car was best for me at a reasonable payment. Everyone was helpful very kind.

Once you meet Shariff you will never go any where else for a car. Outstanding personality. Charming persona with respect for customer individuality. No pressure car sale process make everything easy. I will never go any where else!

Best car buying experience ever. This is my third Mercedes, but my first one at Mercedes of north Orlando. Buying cars has never been a pleasant experience until now. Great customer service, friendly, quick, relaxed and hassle free. ASK FOR LARRY!!! You'll leave happy...

Salesman Jerry Pare and the manager were very accommodating . The transaction was thorough and well defined.The car is in top shape.

A close friend of ours (Brent that also purchased several cars from Jerry) referred us to go to Mercedes of North Orlando and to ask for Jerry Pare. We were not looking for a Mercedes but Jerry explained with Mercedes of North Orlando being Autonation he can help us get the vehicle we wanted to purchase and then have it brought to Mercedes of North Orlando. After speaking with Jerry he reserched the Autonation Dealerships and located the vehicle we were looking for. After 2 days from meeting Jerry we did end up purchasing a used car from him. We did have a trade in and were very satisfied on the appraisal. From the finance Dept. "Victor" to the delivery we were very impressed and not pressured or misrepresented at anytime. We now know why our close friend referred us to Jerry Pare and Mercedes Benz Of North Orlando. Thank you Jerry!

I've been getting my C 230 serviced at this facility since they openned. Well, Chi C. helped me get into a CLA 250. The purchasing experience was extremely smooth and Chi was so pleasant I almost didn't want to drive off the lot! Now I just visit when I get my car washed. Who would think that I would enjoy going to get my car serviced so much that I stop by just to say hi? Wild. Love those folks!

I've been taking my C 230 to this facility since it openned. LOVE the service folks. I had been waiting for the CLA 250's to hit the US. Well, Chi Chan helped me get the car of my dreams with zero hassle. His calm, friendly style was so pleasant I almost didn't want to leave with my new ride. However, I do stop by for a car wash just to visit my friends there. They are like extended family. They remember me and really care about me and my Mercedes experience. Thanks team!

I have never been to a dealership that takes such great pride in providing excellent customer service. My experience was truly second to none because I had such great service provided to me by Syed Shariff. He made the 'car buying experience' enjoyable, fun, and did so in a relaxed environment. Syed made me feel at home, and by the end of the process I was calling him part of my family. If you have any questions or concerns he will address them in a easy to understand manner. I truly would recommend Syed Shariff to anyone that is looking to buy a vehicle. Thank you Syed and Mercedes Benz of North Orlando.

The Experience I had with Jerry is amazing, no one can compare how he take his time explaining every details of the cars and he represent negotiating Interest rates. The Car I bought is for my wife and she was very happy the service jerry has given to her. I even recommended my friend to jerry and this dealership and because he was happy the way jerry explain everything my friend end up buying a new CLA. we have drove almost 2 Hours to go to this dealership and having a professional salesman..

I bought my Sprinter Bluetec mercedes benz at MERCEDES BENZ OF NORTH ORLANDO last month. My wife and I was so amazed with the service of the staff. They were so supportive and the transaction went so well and we went home with the best van in the world!!!! i love it ...it's a bluetec van with black color,,,OMG!!!very spacious plus its a diesel...extra savings. I'd like also to thank the guy who helped us at the dealership Mr. Jerry Pare, a very accommodating person,,,, and to all staff,,,thank you guys!!! I am looking forward to buy my next car in that dealership and I will definitely refer to my family and friends...In fact my dad has a plan coz he saw my van...(-:

I have great experience with jerry showing different cars and test drive explaining each of the car he offers. I have bought a use car (Mercedes Benz E350) with a low mileage year 2014 it was a great car jerry had showed, this car is for my wife and she love the car. Jerry have taken a time teaching my wife in details how to operate all the options in the car. Jerry was great so I recommended my Friend with jerry and bought a new Mercedes.

I wanted to write and thank Syed Shariff, on my recent purchase of a Red 2014 CLA 250 this past Sunday. We had dreaded the thought of having to go to dealerships again. We had visited several different dealers and had considered: Acura, Camaro SS, BMW 3-series, Mustang 5.0 GT, Land Rover, Volvo, VW Passat CC, etc. We were actually just out looking and stopped in. My car was not washed and vacuumed in about a week and we had just filled up the gas tank. I am a diehard VW owner and fan (I have owned 11 over the years) and I have been active in the local VW club and car shows since 2001 We were dressed in shorts, t-shirts and sneakers. Everyone we engaged with treated us like family. We had also observed other customers all being treated the same, no matter how dressed. (not so with several other dealerships we had visited) Syed Shariff went above and beyond to ensure we were extremely satisfied with the deal. Everything was explained to us and we left completely satisfied. The other dealers did not even come close to the deal we received from Mercedes Benz of North Orlando. (by several thousand dollars!) Syed Shariff was VERY polite, extremely professional and very friendly too! The entire staff made just feel like we had stopped in to see some old friends and when it was time to leave, we just left with a new car. Everyone was up front, honest and genuinely friendly. This was my 34th car I have purchased in 33 years. t was a very comfortable, no pressure, relaxing ENJOYABLE experience to purchase my new Mercedes Benz. This was a first for me! Again, THANK YOU ALL SO VERY MUCH!

I would like to take this time and thank our excellent experience we had in purchasing our used car from Jerry Pare. We were referred to Jerry Pare from our friend Brent that has purchased several cars from Mercedes Benz of North Orlando and shared his past experiance with Jerry. Jerry took the time to ask us our needs/options we were looking for in a vehicle, they did not have the vehicle onsite but did locate one as they have a huge inventory through their Autonation network, the next day he had located the vehicle we were looking for. We had no trade and Jerry and his Manager Todd Tyree worked out a deal we could not say no too. After the numbers were worked out we went into finance and met with Victor Miller that made us feel comfortable and provided us with options to protect our investment. Thanks again Jerry, you are an asset to the Mercedes Benz of North Orlando Team!

It was a good buying experience from the Sales Agent Jerry Pare. Mr. Pare was able to answer all our inquiries in a respectful and timely manner. I would certainly recommend him and your company to my family and friends.

I ordered this car as soon as I found out it was going to be available, long before you could build one on the website. Ordered it in mid-July and had to wait until October 5 for delivery. The painful wait was made less so by Chi C.'s just-right contact by phone and email with updates on production, shipping and delivery. Great car, great sales team, great experience.

This is my first "high end" car experience and it was a nightmare! I went to Mercedes in Sanford, FL because it is convenient. This is also my 8th car! Take note I bought the new CLA 250 in black, so from what I experienced the sales staff and service, as well as, the detail department does not know much about these cars and was not prepared to sell it. My first issue was, after signing the papers that the car does not come with a spare tire, and it seems "they" did not know this, nor did the salesman know the car had run flats on it....very expensive! Then the MBrace and SOS system did not work so I had to bring the car back in for service. After that the valet key did not work, then the service manager told me it didn't come that way, LIE! He actually got the key to work after me coming back twice!!! Then my car was washed and the detail center majorly scratched my paint, so I had to come back the next day for a buff....did not work. Now my car had to be shipped off to a collision center for a special detail job....improved the paint, but no fix!!! So, even though we worked out a "deal" to compensate for my time, my car still has scratches. I feel this dealership should not have been selling a car they did not know everything about....they did not even know it was not made in Germany! Being lied to is never an excuse and I expect much more from a high end dealership/company such as Mercedes. So over an 8 day period of owning my new car, "they" had it for 6 days! Even though the car is beautiful, my experience was awful and I can't give a referral now, to the dealership :(

This is my first "high end" car experience and it was a nightmare! This is also my 8th car! Take note I bought the new CLA 250 in black, so from what I experienced the sales staff and service, as well as, the detail department does not know much about these cars and was not prepared to sell it. My first issue was, after signing the papers that the car does not come with a spare tire, and it seems "they" did not know this, nor did the salesman know the car had run flats on it....very expensive! Then the MBrace and SOS system did not work so I had to bring the car back in for service. After that the valet key did not work, then the service manager told me it didn't come that way, LIE! He actually got the key to work after me coming back twice!!! Then my car was washed and the detail center majorly scratched my paint, so I had to come back the next day for a buff....did not work. Now my car had to be shipped off to a collision center for a special detail job....improved the paint, but no fix!!! So, even though we worked out a "deal" to compensate for my time, my car still has scratches. I was also told that my car would be filled with gas for my troubles and it came back half full. I just can't complain anymore...just exhausted with them. I feel this dealership should not have been selling a car they did not know everything about....they did not even know it was not made in Germany! Being lied to is never an excuse and I expect much more from a high end dealership/company such as Mercedes. So over an 8 day period of owning my new car, "they" had it for 6 days! Even though the car is beautiful, my experience was awful and I can't give a referral now, to the dealership :(

2nd purchase from Mercedes Benz of North Orlando. Again they have exceeded my expectations. My two salesmen, Chi C. and Jerry P. steered me through my buying experience with patience and professionalism. Jeff, the sales manager is also a great guy to work with, MB of N Orlando is a class act with very friendly staff who are always seeking ways to please you.

This is my second purchase of a Mercedes Benz and would not look anywhere else to purchase another car or to have serviced. My wife and had an excellent experience purchasing our vehicles from Mercedes Benz of North Orlando. Our salesman Jerry went above and beyond working with us by listening to our needs/features we were looking for in the Mercedes Benz and then explaining the value/safety and benefits. During our visit we had the experience of meeting Jeff Bloomquest New Car Sales Manager who worked a great deal for us and we never had to shop around to other dealers for a better price. We also had the pleasure of meeting Todd Tyree Used Car Manager who appraised our trade in and was very happy with his appraisal and his numbers matched the dollar amount I had researched prior to visiting the dealership. When taking delivery we also met the General Manager Walter Grundorf and he took the time to thank us for our purchase and welcomed us to the Mercedes Benz of North Orlando family. I did let Walter know that his team exceeded our expectations! Since this was our second purchase I also wanted to point out the excellent Service Department and from the moment you arrive being greated by the friendly/professional concierge staff Chuck and Gary. Peter Is our service advisor and takes the time to explain what needs to be done for service and we have never had to question the service/repair. Lee the Service Manager is also is hands on and don't be surprised if you also see him behind the service advisors desk helping out the Service Team and meeting customers. Mercedes Benz of North Orlando from Sales to Service is the only place I will go. If you own a Mercedes purchased from any dealership it doesn't matter stop by anytime for a free car wash. Thank you Mercedes of North Orlando! Brent

This was the best car buying experience I have ever had. I bought my Mercedes on my lunch break! how many car dealerships can really promise that quick of deal? Just one that I know of now. I got a great deal at the terms I wanted. Victor and Jordan were both great. I would definitely recommend this dealership to anyone!

I spent 3 weeks of my life waiting on returned calls and emails from this dealership. In short there is no communication at this dealership and unless you are buying a high end Mercedes you can forget the customer service. I have owned many Mercedes and never have I experienced this type of service. I practically had to beg for them to sell me a car. I ended up going to another Mercedes dealership and received a much better deal and the expected Mercedes customer service. I have never been so dissapointed in a car purchase as I was at this dealership. The sales manager, the internet sales leader, and the sales person were completely uninterested in my purchase. I had 12 emails and 6 calls that went ignored. I simply moved up the chain to reach a manager expecting to assist me in my purchase, but instead the higher I moved up the chain the more rude they were. I highly suggest buying from another dealership

Great place and wonderful people!! The cars a nice too:)

Car was towed by MB roadside assistance as flat tire had a leaking stem valve; they wanted to keep car four days to find a tire; when pressed they found a tire; picked up car and it had scratch on the molding; complained to AutoNation who told them to fix it; they fixed molding and when I pulled out onto the highway I saw a crack on the right side of the windshield which undoubtedly they were hoping I would not notice for a few days. Pulled back into the dealerhsip and the service person said he checked car after it was service and there was no crack; man who pulled car up to me said he saw the crack then. In summsary, service manager called and said the car was like that, they didn't do it; the service person who checked the car was not a service tech and he didn't know anything, etc., etc. and we're not going to fix it.

Best dealer car buying experience I have ever had. Purchased used Mercedes long distance via Internet and the car was exactly as described when I arrived to pick it up. Mr. Shariff was a pleasure to deal with and even picked me up at the airport to purchase the car. Got a great car and met a new friend in the process.

Frank W. made this purchase a seamless process. All discussions were conducted over the internet and phone since I do not live in Orlando. Only required about 30 minutes at the dealership to pick up my new car. Excellent experience...and a great price on a 2013 closeout E-Class

This is the second car I have purchased from this dealership. I have always been happy with the salesmen and manager when buying cars here. They are willing to work with you, are helpful and friendly.

I recently purchased 2014 E350 from this dealership. Quality of service was superb, which was provided by Ivan B., sales associate & Dan R., sales manager. I walked in wearing flip-flop,house dress with pony tail, no make up, on one Saturday afternoon with coffee cup still in one hand. To anyone's eyes including me, I sure didn't look like a serious car buyer on that day, even though I was. Regardless of our appearance, Ivan showed his professionalism and took his time to explain features, test drives. Ivan and Dan even took consideration of my trade-in value of my previous vehicle based on Edmunds quote that we had. The new car is great and loving it without any doubt, but most of all I am very pleased with the service we received on that day. No pressure,,, just strolling through cars with the best sales associate over fresh baked cookie and fresh brewed coffee on one Saturday afternoon. And I found the *one*. Definitely I will go back for my next purchase and recommend to my friends and relatives!

I live in Paris for my job and wanted to surprise my wife in america with a new merc. Chi Chan helped me do this and completely passed all my expectations. he even personally delivered the car and surprised my wife with this great car. A new 2013 E350 cab. he made the entire process simple and complete in just two days! excellent customer service and follow on service. i recommend him and his dealership!

working with this dealership was a pleasure. They responded to all calls and did not make any statements they could not back up with facts or data.. My new car sellman was easy to work with and met all of my new car needs. very pleased

Very professional customer focused experience. Syed Shariff went out of his way to accomodate our needs.

I purchased a used SUV, which was not a Mercedes. The level of service I received throughout the entire process made me feel like a VIP purchasing a $100K + automobile. Wonderful environment, outstanding service, and great buying experience.

The dealership has on a consistent basis given quality service above and beyond my expectations. The buying process was made simple, painless, and rewarding. The product is outstanding and the service dept. . is top rate without exception, and professional.

I am a long time Mercedes owner, and am extremely happy with the quaity of service I receive at Mercedes-Benz of Sanford. They do such an excellent job, that I not only bring my Mercedes there but other vehicles to be serviced too. Lee is the service manager, and I have always found him to be extremely considerate and professional.

James Bonds and Jerry Pare are excellent Salesman and a pleasure to work with. If you have a question, they either have the answer or they'll get it for you. They made the buying experience very enjoyable for us and we would recommend anyone looking to buy a Mercedes to see one of these two gentlemen for your new car. My best recommendation is they sold us two Mercedes in six months

Thank you for treating us with Excellent services and making us feel right at home. Looking forward in doing business in the near future. Thank you Angel & Luz Rosado

Iwas there just to see a car, but they made feel so comfortable that I ended buying a Mercedes Benz, Victor M. the sales manager had a great attention in my needs and set everything in the right way.

Excellent customer service, pleasure to do business with!!

A few weeks ago I purchased a new GLK from this dealership. My salesperson was Elizabeth W. and I couldn't be more pleased with how everything was handled. Her professionalism mirrors the quality of the Mercedes brand in every aspect! I will definitely recommend her to anyone interested in purchasing a Mercedes.

I recently pruchased a 2013 GL 450 from Mercedes of Sanford. every aspect of the process was handled expertly and as the buyer I was treated with great respect and made to feel that I was extremely important. My sales person Elizabeth W. was excellent, knowledgable and helpful. Financing was handled well and they went over and above to find the best rate and deal.

I bought a pre-owned vehicle from this dealership and the sales and delivery processes were smooth and seamless. The car was beautifully detailed and cleaned. The salesman followed up on the car after the sale.

My husband wanted a specific vehicle with all it had to offer and Mr James Bond of Mercedes Benz of Sanford made it happen. His professionalism and hardwork is outstanding. Driving off of the lot we were extremely happy with our purchase. The staff is extremely courteous and friendly as well. Thanks for the experience, we have already recommended your dealership to a very good friend.

If you want an enjoyable and stress free car buying experience go to Mercedes of Sanford. My salesman Chi C. is the consummate professional and is attentive to the smallest of details. Take my advice and visit this dealership for the best price and best car buying experience you will ever have.

Fabulous 10/10 service from the phone to when you get here!!

This is truely a remarkable experience from the time you pull up and until you depart. Everyoine is so courteous and helpful and the work is very professional and reasonable. The car is returned with the same settings as when I dropped it off, and it it is thoroughly cleaned. I can't suggest areas to improve upon, since this service is so exceptional.

Worked with Chi Chan via the internet to find that special car for my wife. This was the best auto purchase experience of my life. I shopped several Mercedes dealers in town and none come close to the professional and friendly service you will receive at Mercedes-Benz of Sanford.

Syed S. is the consummate professional, both extraordinarily expert about the vehicles and extremely helpful (almost intuitive) in handling a buyer's needs. I have never had a better car buying experience than those MANY occasions I have purchased from him. The support afforded by other extraordinary dealership staff, including Tim F. (service), Todd (sales manager), Dan (another sales manager), Jeff (who handles the documents to close a purchase) and everyone I have encountered assure my return to this dealership and my strongest recommendation to anyone looking for a new Mercedes or a used, high-quality trade-in. I currently own four vehicles that I bought from there - two new and two used - and I WILL RETURN!

Syed Shariff at MB of Sanford is the consummate sales professional, both extraordinarily expert about the vehicles and extremely helpful (almost intuitive) in handling a buyer's needs. I have never had a better car buying experience than those MANY occasions I have purchased from him. The support afforded by other extraordinary dealership staff, including Tim Furtado (service), Todd (sales manager), and everyone I have encountered assure my return to this dealer and my strongest recommendation to anyone looking for a new Mercedes or a used high-quality trade-in.

Great experiences !!!! I love my new MB . And thank you!!!

I recently purchased my ML350 from Mercedes Benz of Sanford. Syed Shariff and Dan delivered as promised and made it easy to do business. My purchase was hassle free while providing a professional service makes it easy for me recommend this dealership to anyone who is looking to buy a Mercedes!

I recently purchased my 2008 Mini Cooper S Clubman from Mercedes-Benz of Sanford and I could not have been happier with the service and professionalism. Although the dealer was an one hour a half drive away, it was worth the trip. The Internet sales staff was great to work and made the transition into my new vehicle as seamless as possible. The finance and paperwork was a breeze. Mercedes-Benz of Sanford is tops of list when it comes to looking for my next car.

When James Bonds first answered the phone at the dealership he was ready to be helpful and helpful he was. After reading the CARFAX he sent me it was time to go see him. He was super helpful and very knowledgeable about the BMW 530i my wife and I were interested in buying. He presented just the facts - no pressure. Even when he had to go 'get the boss', there was no pressure on us to buy but buy we did. The only rough part was getting through the paperwork which was really no fault of the dealership - just too many forms. When all was said and done, we drove away as very satisfied customers. BTW, the dealership building was very comfortable to be in - pleasant surroundings and pleasant people.

I live in MA, and initially was reluctant to purchase a used car from out of state. My on-line sales rep, Victor, was very easy to deal with and ultimately I got a great car at a great price. The car was in superb condition. Bill Smally also did a great job helping me out with transportation, financing, and my plates. When there were any issues (which were few) - Victor, Bill and team stepped up and solved it. I would DEFINITELY buy another car from them.

Best shopping experience!!! I love my C 250 is a great car. Chi Chan and James Bond are very courteous!