As always my Mercedes Benz experience its been the best every time I need services, my last experience is been the best, same quality and customer services to represent Mercedes Brand in every step of the way. Thank you very much

Great atmosphere! Jordan was awesome! Very knowledgeable about the vehicle and Very nice. He treated us like family. If you are going to purchase a vehicle ask for Jordan for the best experience!

I spent the majority of my experience with Cortney in service. Cortney was very professional, polite, and a pleasure to work with! Thank you!

My advisor was Cortney Mclean who was extremely courteous and professional. It was a great pleasure dealing with him.

I enjoyed working with the sales and Finance staff. They were professional throughout the transaction.

Fast, easy, friendly service. Cannot recommend selling a car to anyone else.

Rick, the service writer was very good, well informed and kept us up to date. When we picked up the car it had been cleaned inside and out. Would highly recommend the service department.

On time and accurate in the timing to service my car.

Experience was professional in all aspects

My dream came true at Mercedes-Benz of North Orlando ! After searching for just the right car, Carlton Small at Mercedes-Benz of North Orlando got right to work to accomplish my dream. He might of been even more excited than me! Carlton Small made my experience at Mercedes-Benz of North Orlando something l’ll never forget !! I’m truly thankful for your patience time and true diligence ! Especially your excitement!! PS I love my GLC 43 AMG Coupe !! It all that and a bag of Chips !

Even in this covid-19 pandemic, it was hassle-free process to drop the car for service and pick-it up a few hours later.

Good customer service

Excellent services I would highly recommend them to anyone reading this post.

Just had a fantastic experience at Mercedes-Benz of North Orlando! Our sales consultant, Ryan, was extremely knowledgeable and took his time with showing all the features of the vehicle. Everyone we worked with through sales to finance were helpful and easy going. Five star dealership all the way!

Fantastic experience! Our sakes consultant, Ryan, was very knowledgeable and took his time showing how to use every feature on our new vehicle. Highly recommend!

Courtney in the service department was extremely professional & helpful. Overall amazing experience !

First time purchasing from this dealership. Fadi Hosn, my salesman was outstanding. He helped us find the vehicle with the specific options we wanted very quickly. Very professional, courteous and honest. No pressure and valued customers time. Overall a good experience. Totally recommend them.

Great experience at the dealership. Communication was spot on.

Jennifer my service advisor was awesome from the time my car arrived at the dealership for service. She kept me informed about what was going on and what was need to repair the issues I was having with my older e320. Truly a much more pleasant experience from what I have had at other dealerships in the past.

They delivered it to my home and picked up the trade it saving me a 2 hour drive

Just past warrenty and gas cap door malfunctioned. The manager said if I did not get my oil changes and other items done at their shop they will shown me know Goodwill. I'm 1300 miles out of warranty. First of all I would never buy another Mercedes again with all the minor vs problemsand if I did buy a new Mercedes it should have surely would not be from this dealership

I brought vehicle in for 10,000 mile check up two weeks ago. I shared that we had been getting a message of the pressure on the right rear tire was significantly lower than the others (7-9 lbs). They dismissed it to atmospheric pressure . I knew that was not correct. I made an appointment to bring it back a week later. They told me I would be done in 30-45 minutes. 11/2 hours later they told me , I had a nail in my tire and it would have to be replaced. Another 45 minutes later it was done. The service rep acted like he was doing me a favor by knocking off $25. I had to take off work to bring the car in. It took a total of 21/2 hours and I could have gotten the tire cheaper somewhere else. I expect more from Mercedes Benz. Frank J Yurchsk

Even though they were not able to diagnose the problem with my car, the customer service from Jennifer Neeley was outstanding!!!

Very nice and professional people the lady who took care of me was the best.

Love it unquestionably the best place to buy and maintain a vehicle. Walt the manager knows what hes doing

Excellent customer service. No pressure . Attentive to my needs as a first time customer

The AutoNation team were very professional and made my entire experience a very pleasant one

Service appointment went very well!!

Great service and the personal touch that so many dealerships have lost !

Everyone I came in contact with at the dealership was very professional and accommodating. Purchasing a car can be very stressful but this experience was not. From my initial inquiries about the vehicle to the final delivery, everyone (Syed & Chaz) was concerned that I had all the information I needed to make an informed decision. To sum it all up, I’m very pleased with my experience purchasing two vehicles from this dealership.

Friendly and helpful. Prices are high compared to other dealers and mechanics. My service manager was kind enough to arrange for a discount on the diagnostic services --it was, after all - hooking up the computer and reading the diagnosis. Mine was a simple hose replacement as a heating element was out on the diesel fluid (DEF) system. Plan to spend at least $500 each time you need a repair. I have purchased a code/diagnostic computer so I can fix the simple stuff myself or at least go in with a knowledge of the mechanical or electric problem. $700 + change to exchange a hose seems quite excessive. If you want to be able to talk with the mechanic one should find a smaller shop but Mercedes mechanics know their business well so that is where I will continue to go.

Cortney, was my service writer, he was extremely profession and kept me informed about the repairs to my vehicle.

I brought my E400 in for service and was told that my next service would be in 5 months. They didn't try to sell me on a service that I didn't need. In fact they identified a problem with my battery and because it was under warranty they replaced it free of charge. Rick Shattuck Jr. is a great Service rep and always puts the customer first.

First time I brought my vehicle for service at Mercedes-Benz of North Orlando. I must say I was very please and impressed with Cortney. He was very friendly and professional. Great guy! very helpful and attentive to all of my questions regarding future services. Thanks

I cannot speak highly enough of John in the parts department! He has been one of the most genuine, caring, and helpful gentleman I've very worked with at a dealership! Every time I need something or just have a question he goes out of his way to make my experience exceptional! I have also worked with Jennifer, Brandon, and Tom in the service department and they have also gone out of their way to be helpful and accommodating! Definitely 5 star service at this dealership! ⭐️⭐️⭐️⭐️⭐️

1. We were told twice by John McClung that the 2017 Mercedes GLS450 (Mileage 55,219) was under warranty quote “until May of 2022.” He told us the original warranty and the Certified Preowned Warranty would even allow us unlimited miles, until May 2022. That was a huge selling point for us. We have repeatedly requested a copy of the warranty and have not received it. After doing some on-line research at mbusa.com we learned that the warranty for the original buyer was 4 years, 50,000 miles. So the auto was no longer under warranty. We also learned that the CPO warranty was for 1-year, unlimited miles. Then we learned that because the car was out of warranty it didn’t even qualify for a Certified Preowned auto by Mercedes. 2. We were told by John McClung that the auto had undergone a 165-check point in order to obtain its Certified Pre-Owned designation. However, the 165-point inspection we were given was from 2017, signed by John on the line that said “Pre Owned Manager” and backed dated to 7/16/17. We questioned John about the date and he said “oh the guy in the back put the wrong date on it.” Upon further review we see that this inspection is not even for our car. It’s for a GLA250W with 38,267 miles. We were told that everything inside and outside had passed inspection. After we drove home with the auto, as we were admiring our purchase, we spotted a gouge in the lower part of the bumper just above the exhaust pipe. The gouge was not disclosed to us. This auto could have never passed the 165-point inspection with this problem. We believe the inspection was never performed. Just now, 7pm Saturday 7/17/20, John came by with a new And different inspection report dated 7/17/20. We drove the car off the lot 7/16/20. How could it have been inspected today when we have the car? I believe he thinks we are idiots. It was never inspected! 3. During our negotiation on trading in our Lexus, John McClung, in collaboration with his Sales Manager, offered us a trade value for our auto of $16,900. We told him we had a trade in offer from another dealer for $19,900. We asked him if he could go back into the Sales Manager’s office and perhaps get another $1,000. John came back and LOWERED the offer from $16,900 to $16,300, telling us the Lexus needs new tires. So essentially we bought new tires for next owner. Bad form by Sales Manager and John. Just not negotiating in good faith. Felt like a rip off and we told him we were upset by it. In our view he could have cared less. 4. Now to a man named Ramy who tried to pressure sell us the Extended Warranty. He said “you must decide today!” Later he said that some used car guys wouldn’t let us go until we bought it, and he also said that some places just add it in without the buyer knowing. And...at least he wasn’t that bad. Really? Overall it was a horrible experience. We do hope you will advocate for us. These sales guys don’t care - - at all. Lots of lies.

Used their Valet service as I have family members that are immune compromised. This service was very efficient, tech showed up at my property in a loaner vehicle, wearing a mask. Made the process very safe and easy, putting my concerns about going into the dealer and potentially being exposed to Covid, at ease. I would definitely use this service again and highly recommend it for anyone

The worst service I have ever had!! Was told the the car would be ready at 12 noon. I finally received the car at 4:15pm. The driver that was to pick me up to go back to the dealership, never came. The service manager was lying to me many times. this is the second time this person has lied to me, her name Jennifer.

Absolutely awesome, was shocked at the entire experience. Everyone was nice, through, the car was more than what was relayed during the process. Awesome! Kathryn, Bonito, Dan, Mike and the store manager, just super.

Very poor sales people. First salesman did not show up for the appointment and the second salesman faves us wrong paperwork for two different vehicles we were looking at. Also he kept walking away for long periods of time.

Great place took care of our problem and we were in and out in no time.

Great service and willingness to serve!

He provides customer service, pricing, and work that is unmatched. If you're like me who is picky and hesitant to try somewhere better, this is the place.

I just recently took my car to Mercedes of North Orlando. The customer service was great and the staff was very attentive and friendly. Both Tom and Cortney in the service department ensured the highest level of customer service and ensuring that I was in and out in a quick and timely fashion. Thank you again!

The customer service was great, and Jennifer was an excellent service advisor. All of my questions were answered.

Chris Mulder was my sales associate and was wonderful from beginning to end. Highly recommend this dealership and You must ask for Chris. Very knowledgeable and respectful!

Purchased a 2016 C300 from here today. Found the car via TrueCar.com and drove down from Atlanta to purchase this car. Fadi Hosn took care of me from start to finish. Thank you MB of North Orlando for making the car experience simple and smooth.

We went to speak with the Manager Duane about John McClurg; but, was greeted on the lot by Carlton S. & can say he gave us the normal courtesy of a Mercedes Benz Employee! Hopefully he'll be able to get the truck we want shipped from Chicago! 🤞🏽

My experience was excellent. My C300 lease was almost up, so I walked into Mercedes of North Orlando and Carlton Small greeted me at the door. He was wearing a mask, which made me feel safe and we sat down to review my options. Carlton patiently and kindly explained everything to me. He was very knowledgeable, honest, and accommodating. He understood what I was looking for and kept searching until he found me the perfect car to swap out my lease with the best possible deal. Carlton was also excellent at communication; he responds to calls/texts quickly and is able to answer all my questions. I didn’t feel like I was speaking to a sneaky salesman, but instead, I felt like he really had my back and wanted what was best and most suitable for me. Carlton really exceeded all my expectations. Very EXCELLENT customer service. I’m highly recommending him to all my friends and family.

Awful customer experience, staff and leadership is terrible and rude. I recommend you go literally anywhere else for a better experience and thank me later.

Everything worked out well , had an A service At 8900 miles .im satisfied .

The should offer better customer service in the finance office. Poor and uncooperative service

I highly recommend Mercedes North Orlando. Rick the Service Manager is responsive and will acknowledge the fact I am a loyal customer and appreciates my business.

I am extremely impressed with the service I recieved at this dealership. They do whatever it takes to be sure your vehicle is taken care of and delivered back as promised. Great Hospitality!.

My car had two recalls. Everything about my experience was flawless. Scheduling the appointment was easy, with plenty of options. I was greeted by a very friendly gentleman and was offered coffee, water and snacks. Everyone had masks on. Jennifer, my service advisor told me the repairs would take a little over two hours. Not only did they complete the work in the time frame, but they also checked my tires and gave me replacement estimates and a beautifully cleaned car as well. Thanks Mercedes North! Thanks, Jennifer. The only way it could have been better is if they picked the car up!

Ryan Isbaih was a total professional from start to finish. He was able to find me the exact cars I was interested in, within my budget, prior to me even coming in for a test drive. So when I did come in the entire purchase experience was completed in under 2 hours. I love my new Mercedes and would highly recommend Mercedes Benz of North Orlando.

Has the best car buying experience exer. My sales representative Syed made the processs so easy. My car was delivered in style. Bow andcall.

Simply excellent staff. I would recommend highly.

My recent service required me to leave my vehicle for at least 4 hours; my service contact, Jennifer McNealy, offered me a loaner before I could even ask. The loaner vehicle was fine and when I returned it about four hours later, Jennifer informed me that our car would still be in service for another hour. I did not mind the delay that much since the waiting facilities are very nice - almost luxurious. There is always coffee, hot chocolate and snacks available. All in all my service experience was as pleasant as possible for this type of event.

After reaching out to two other dealerships I got to talk to Syed Asif Shariff from the Sanford dealership and had the best car purchase experience. He was personable and honest and was thorough. He made the whole experience stress free. Our car was ready for us and in the showroom before we got there. Was an excellent experience.

I needed to get some work done on my car after the stay at home order was lifted. When I got to the dealership everyone from the service support young man (valet) to the service manager were great! They were able to get me in and out. Even while I was waiting everyone was so gracious in making sure I did not need anything. The service was so great I almost bought another car for our 18yr old!!! Great team at Mercedes Benz North Orlando!

Always a pleasure. They were super busy but stay within time frame of my expectations. This is where I go every time I need service for my car.

Great customer service!!!

The service at Mercedes-Benz of North Orlando is excellent and superb. The sales department expedited the process and I got my vehicle delivered out of state in 3 day after I finalized the purchase.

Best mercedes dealer. They always take good care of me. I service their last time with jennifer and she’s amazing. This time I went in for a recall and it was cortney that took care of me. Professional. Friendly. And easy to work with. I drive over an hour past few dealership to get my car serviced.

Tom was great and made my experience a good start of my day. From the minute I arrived he was professional and courteous. He knew his subject matter and how to get me back on the road and helped when I returned at the end of the day. Rick

Solicite que me lavaran el motor de mi automóvil me dieron precio $49.99 y no lo hicieron.Y lo que molesta es que hace dos meses pagué 2000 por el chequeo anual.

Thank you for your Great service, Cortney MCLEAN is very professional service manager. will come back for service again

Completely satisfied with Jennifer Neeley. She promptly returns telephone messages unlike some of the others there that choose to ignore whether I am the one that leaves voice mail message or the individual who answers the phone for service. Never will I use that individual again and have asked that all future services be with Jennifer. Thank you.

I purchased a 2015 Cadillac srx from them and after I paid in full the asking price. I was given the run around. I paid over 650 dollars for shipping that I was over charged by 150 as the shipping company only charged 500 to ship. The dealership ripped me off for the extra money. When I contacted the Manager I was again given the run around and was charged way more than I should have been. They do not want to help you in any way. The manager name is Walter Grundorf and the Salesman was Jordan Conner. They really are nice until they get your money and then they don't care. I love the car but the customer service is very lacking and I would go some where else in the future before buying from them. They are shady and they have charges that are more than you should pay. Please take my warning and stay away.

I had several personal and company vehicles that I needed to trade and the staff at Mercedes-Benz of North Orlando were extremely helpful with the trade and purchase. I am very grateful for their help.

Despite roadside assistance situation, no one thought it important enough to return my call in over 30 minutes. Took it to MB Orlando South instead. UPDATE: I received a call this morning and who seemed genuinely concerned about the service and situation. I'm impressed with the follow up. So I updated the stars. All in all, I still didn't get the level of service I expected at the moment. And if I go there in the future, I'm sure that experience will be better. This is the rating for this experience.

I went in for new tires ($1,650) and had a loaner waiting. I have an E300 and was given the bottom of the line SUV. I had told them I wanted an SUV, because I was thinking about getting one next. I would think they would have wanted to give me a nicer one to try out since I was thinking about buying. The loaner was clean except for the trunk area and back seat. The back seat had a big bag of fast food garbage. Because of that, and all the fingerprints on the screen, I could tell it was not wiped down for COVID germs. That bothered me. I asked for wipes which they gave me, and they watched me wipe it down myself and throw out the garbage. I decided to wait for my own car which obviously annoyed them. I waited 4 hours and 45 min. No one ever offered to shuttle me to the mall or anything. Overall experience was not horrible but certainly not what I would expect from Mercedes. Such a disappointment! I got better service at Infiniti and Hyundai.

Great service!

The only thing that dislike me was the way that they wash the car. For me was a sloppy job. Next time I will definitely ask the advisor not to have my car washed. Beside that all other services was fine.

Great friendly staff Great at explaining before what to expect and after everything that was done.

Very impressed with your service and Cortney M. Thank you for being so professional. Ginny and Chris

Highly professional and efficient service provided!

My service consultant was Jennifer Neeley who was excellent! She took great care of my vehicle and of me. She arranged for me to have some work done under a warranty that I was unaware of at no charge and gave me a discount on some brake work she found I did need to have done. If it were not for Jennifer and her knowledge and experience, the service would have been quite a bit more expensive. I travel from NSB to Lake Mary just to experience the service offered by AutoNation Mercedes Benz Dealership.

Everyone was pleasant, courteous, and helpful. Courtney was particularly helpful. He treated me like I was his only customer and had all the time in the world for me. I liked that. The loaner car was clean and fun to drive.

I always get excellent service. My service rep is very helpful and gets whatever the problem is taken care of.

Had my 500SO in for major service. Jennifer Neeley was my service contact. Both she, and the service dept did a great job. Very satisfied and would definitely recommend.

Very comfortable experience. There was no waiting and my loaner car was ready. Rick and other employees were extremely nice and helpful. My car was cleaned inside and washed when I picked it up.

lack quality control and accountability on multiple occasions.

I brought my car to have my recalled airbags done I asked them can they check my car to see why my car has been driving funny they told me everything is fine come to find out I had a hose on my car they was broken and my battery on my car was bad I had to replace both they told me everything was fine I took my car somewhere else and they found out the problem. I’m going to report this to the bad business bureau. This was my first time to this Mercedes dealership and my last time.

the customer service is great

Excellent Service Department! Tom W. assisted with an issue that came up unexpectedly and helped get our ML 350 in for service the next day! Luis is an exceptional Service Tech that we trust and depend on for our ML350 and E320. Luis takes the time to explain the issues and gives us the options for repair. North Orlando MB take the time to do the job right the first time.

Don’t Waste your time with this dealer!!!

Staff is very unfriendly. However, the lounge is lovely and they got my car fixed in a timely manner.

This was my third time using this dealership. They make the entire process stress free. They listen to what you want and deliver. I will definitely continue to recommend this dealership to others.

worst decision ever contacting this dealership involving buying a car. I was communicating with Fadi Hosn, sales associate, who led me to applying for and getting an auto loan knowing that the car had already been sold and basically told me "oh well I'm sorry" ,. Never again!

Battery that I purchased in Dec of 2018 died in my Mercedes. So happy it is under a 2-year warranty. Called Mercedes dealership and they directed me in the right direction. Had Mercedes road-side assistance at my home within the hour with a new battery. Thank you so much for the quick response.

Excellent service. Car completed when promised. Service manager was very knowledgeable and helpful.

Recently purchased a certified pre-owned Mercedes. Great sales and financing experience. Developed an issue and returned the car for service. Problem diagnosed and repaired swiftly. Another great experience at this dealership.

After purchasing a supposedly certified preowned vehicle in February of last year and 3 months after needing a ‘B’ service, the brake pad problem light was illuminated. I was told that they just forgot to reset it and that the brakes were fine. I took it back 1 month later to have it reset but it didn’t take and was again told the brakes were good because of the car having 15K miles, recent certification and ‘B’ service. I took the car in this weekend for a scheduled ‘A’ service and was told that the rear brake pads had less than 1mm left on them and that the front brakes should also be replaced. Also, that it needed new tires. This after 12 months of driving and total mileage of 28K. What’s worse is that all of my previous concerns, Certfied exam and services were not documented. In fact, a search of the VIN number service records indicate that these were never performed! But they did sell me the extended warranty that goes with certification. Regarding this dealership, Caveat emptor! Dr. McNamara

Wouldn't want to take my car anywhere else. Exceptional service on my vehicles and great customer service.

Everyone is very polite, salesman John McClung was very helpful and made the purchase very easy, this is our 2nd Mercedes. Finance department was quick and easy, keeping social distancing was first and foremost their priority. We unfortunately purchased our first Mercedes from another dealership but they were kind enough to wash and sanitize our other Mercedes. Thank you all.

Ryan made my car buying experience so pleasant and painless. Great and knowledgeable costumer service. Definitely recommend!

I had a wonderful experience with Mercedes North Orlando. Tom West the service advisor was very helpful and knowledgeable. He went above and beyond to help me order the correct part for My 550 SL and assist with getting my car fixed. Thank you, Tom and thank you Mercedes North Orlando! I would highly recommend this dealership!

Excellent service. Informed throughout the service

You are still open in the middle of the COVID-19 spreading the virus. You don't care about the lives of your customers.

Mercedes of North Orlando is likely Florida's finest MB dealership. Professional in every way, delivering a trustworthy and great experience in sales and service. I've now bought more than ten vehicles from them and have never had an unfavorable experience.

Awesome service and I love my car . John was great

From driving in to the dealership everything was spectacular. Check in was smooth and Jennifer kept me informed of the process. The technician performed the required maintenance and the results were spectacular. The facility was very clean and I felt very comfortable. Very friendly staff, I will return.

Very professional, courteous and prompt service by Tom and Jennifer. They diagnosed the problem quick and took care of it without overcharging. Great job done by these guys.

Service Department lacks basic quality control. The only reason one goes to the dealer and can justify the high prices is knowledge and quality. Unfortunately it is lacking in both.

Very disappointing. I left specific instructions for my service rep of how I would pick up my car due to this virus. I have a compromised immune system and it’s very important that I not get too close to people at this time therefore I let him know that I would bring a check, and please leave the bill in the car. They were going to put new tires on my car as well as fix the interior lights and the lack of delay on the headlights after the car is turned off. When I got there the guy told me I had to go inside. I told him I would not go inside and after going back-and-forth a couple of times I ask him to get a manager. The manager came out and said no problem I didn’t have to go inside but I did need to provide a drivers license. Mind you I’ve been buying Mercedes Benz for over 30 years, have my financing through Mercedes Benz as well as all the service on my 2017 C class that I currently am through Mercedes. I was offended that they requested my drivers license. After finally getting it paid for, I asked The manager to put my keys wrapped un a Clorox wipe and I went to get my car. No one knew where it was and I had to walk out into the second parking lot to get into it. It was not brought to me. When I got in the interior lights still didn’t come on. No receipt in the car as requested. The whole experience was a big disappointment and I will never go back.

When I shopped at the dealership I honestly didn’t think I would find a pre owned car within my budget that still had the original warranty. My salesperson, Ryan, was the best. He found a car for me, but most important, he was sooo enjoyable to deal with. It was probably the first FUN car buying experience I have ever had. THANKS RYAN!😘 We discovered a malfunction with the sun roof upon delivery of the car. It needed a part. I drove the car home. When the part arrived, Ryan sent a person with a loaner car to pick up my car. I live 65 miles from the dealership! That is really going the extra mile.

Service department absolutely professional and HONEST. Thank you Courtney. Very impressed.

I took my car in for Service A maintenance this past week, and the staff were courteous and professional and they finished in a little over an hour as they knew I was waiting on site.

Hey I work with Mr. Ryan to buy my C300 he was the best experience and knowledge, he know everything about Mercedes-benz, Same time Mr. Robert, The used car manger he was very helpful,,,, I want to say thank you for them and recommend to any one looking for Mercedes.

Terrible customer service. I went in to inquire on leasing a vehicle and wasn’t greeted for 10min at the front. Finally, sat down to wait for someone to “help” me to then watch 5 employees sit around laughing and doing absolutely nothing. There was not 1 customer in the building. Don’t waste your time and take your business to MB South Orlando.

Excellent

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Everyone in the different departments here is professional, easy to deal with and helpful. Mercedes cars are as special as the people at this dealership. I'm as loyal as a customer as they are employees.

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My ?service advisor? (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer?s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Good efficient service with good discussion of my service needs.

Good response and turnaround

Great job. Highly recommend.

The service here is exceptional. Every single employee I encountered was, friendly, courteous and helpful, especially Cortney McLean. He explained everything that was to be done to my car in a professional and detailed manner while being friendly and sociable. I would recommend Mercedes-Benz of Orlando in a heart beat.

Very professional staff. Ryan was excellent in handling my BMW 6 series.

As always the service department is professional and on time delivery of requested service.

One time I can say we enjoyed the car purchasing experience

Bought an $8.00 stem for the doughnut spare, asked service "consierge" how much for them to install it, he starts saying it would be as much or more than balancing a tire, then he asked another consierge and both agreed it would be much more than the 60-70 for balancing a tire(which is already a robery). Left, went on utube, found video on installing the stem with a 4 way stem core tool that cost $2.00 at Walmart. Took less than 1 min to install.

Very good experience with Mercedes Benz of Orlando... Highly recommend

Our 1-1/2 hour wait was made much more tolerable by the unfailingly polite and cheerfulness of the employees we encountered.

I was pleasantly surprised at the beautiful facility and the courteous work staff. They went above and beyond to make your experience the best possible. Thank you for everything!

I always feel special when I come to this dealership. We bought a used car and the bumper to bumper warranty. EVERY repair including oil change has been covered. Most recently Courtney didn't have a car available as a loaner and Enterprise didn't either. He pulled a few strings and spoke with a couple customers that did not have extensive maintenance and was able to secure a loaner for me. (I had some interior water damage that they had to order parts from Germany so I would need a loaner several days). This dealership has always gone above and beyond from finding the perfect car, style - even color then having it shipped to Sanford. I would recommend this dealership and especially Courtney to anyone that wants a great car and to be treated like family!!

We bought a used MB in 2017 and also purchased the bumper to bumper maintenance plan. This dealership makes me feel like a MB owner. I live a hour away and they have always either provided a loaner or got me a car from Enterprise while they serviced my car. The most recent visit, for the 4 year maintenance, Cortney didn't have any cars available and Enterprise didn't either but then he "magically" switched a few customers around and got a MB loaner set up. My repair was going to take several days (I also had a water stain on my roof header that was being replaced) so he was able to talk to another customer that just needed the car for the afternoon. On Friday I received a follow up call letting me know my service was done but the part for the header would not be in until Tuesday...offered me the loaner through the weekend and Tuesday morning got a call that it was ready. I would recommend this dealership to ANYONE that wants great service and a great car. Cortney went above and beyond in assisting me and making this repair painless....Best of all. No charge to any of the maintenance or repair!

Had Air Bag recall addressed. Second attempt as we wasted a trip last week due to your scheduling systems malfunction. Told we will need to fix an oil cooler leak and replace brakes soon. Okay, thank you. But you didn't check the differential fluids. I asked only because they were not checked during a recent "complimentary all fluids checked" marketing campaign. We like your dealership and staff so we put up with the Route 46 mess from Mt. Dora to get to you. Thank you for your time. Dale

I bought a C250, 2 years old and bought a prepaid service package at the time of purchase for 3 services total $1000. In 2019, I took my car in for service and they did a complete service (oil change, filters, replace wiper blades etc.) I took my car back over the weekend and I was told that all that is covered was an oil and filter and nothing else. I was told that the cost for an oil change for a C class is $236 so why was I charged $330 for a service that costs $236. This is fraudulent and unethical. Not even a battery check or a computer hook up was done to my car. Plus when I purchased my car, I got a friends and family deal. What a fraud! Should I be refunded with interest for the money I overpaid 2 years ago ?

I bought a prepaid service package for $1000 for my next 3 services for a c250 which is over $300 per service when I bought my car from Auto Nation. The first service I did what was the expected service (Oil change, wipers replaced etc.) The second one, I was told it only covers an oil and filter change and nothing else. I asked my advisor what's the cost for an oil change for a C class and he said $236. So the package they sold me was a RIP off because I paid an extra $100 ($330) and all I got was an oil change for the money I paid in advance about 2 years ago. And this was a friends and family deal I got. So unethical!

It was a swift drop car for service and pick up. The work was very detailed and the car felt like new. Cortney from the service desk was very courteous and helping.

I could not have been more pleased. My service adviser Cortney McLean took the time to tell me what was being done. He was very personable.I was very pleased in the way I was treated. My thanks to him.

We scheduled the replacement of these airbags and due to traffic ran about 30 minutes late for the appointment. No big deal, overall time was still just over 2 hours.

Bad service.

Worst customer service with the exception of Courtney in the service department. They tried to take advantage of my situation and price gauge me on the repair. Quoted me $1700 for a repair that should cost $100-1200. Jennifer also quoted me the price of the shifter that was broken by the towing company the roadside assistant called. I had to make several calls to get updates on my car. Mercedes USA ended up paying for the Shifter because I made the call. When they pulled up the car the tow cap was missing. Jennifer was not there to bring my car up only Courtney who I expressed my disappointment about my experience with the dealership. He ordered the part, had it painted and made things right. I would Never recommend anyone to this dealership.

I had the best experience with Courtney in Service that I ever had at a car dealership. I needed a tire changed but it was too late in the day to start the job. I explained to Courtney that I needed the car asap because I was going out of town. Not only did he see to it that the work was done, at this late hour, but he did it himself! He is an outstanding representation of your dealership.

Don't know where to begin singing the praises of MBNO and especially Tom Welch, Assistant Service Manager. We limped to Orlando from Atlanta on Sunday and showed up unannounced at 9AM Monday morning. He was kind and proactive listening to my description of the issue and promptly had the codes checked to confirm our suspicions. Sure enough it needed a new high pressure fuel pump. Booked as they were, and our not purchasing the car there, he squeezed us in, provided a car and we were back in our own the following afternoon. Could not be more happy. Thanks so much to Tom Welch and MBNO.

Great experience with Mercedes at North Orlando Florida. The Service Manager and the Service Team is always helpful and friendly😃‼️

Great!!! Zach and Manaris are totally AWESOME !!! Please forgive me for the spelling of your names💓

Great experience! Parts department always prompt and professional.

Syed was awesome! Was never pushy made my first car buying experience less stressful. The finance manager was very helpful and considerate of my needs, was very knowledgeable and explained everything very well, Got me the rate that worked with my budget. They were both extremely helpful through the whole process. Thank you!

I’d like to give a shout out to three people at the North Orlando Mercedes dealer. First, Ryan, who even though I was not buying from that dealer, gave devoted attention to helping me learn my recently purchased preowned Mercedes. Second, Eddie, who helped me through obtaining and eventually purchasing a C300, from the Miami store! Thanks. And lastly, Cortney in service. He helped accommodate when I had scheduled at what I thought was their dealership, but was actually the Orlando one, with a loaner, updated me on progress, and did make sure repairs were 100% as if the car was his own! Cortney has been an asset to me when researching a new car with input on service history! Thanks again to all three guys, true customer service!!

Chris Mulder,my salesman was Outstanding! Todd the Finance manager was as well. They both communicated very well,and were very considerate of my needs and time. They are also both super cool guys in their own right. Totally excellent experience! I live and Jacksonville,Fl,and would happily drive the 98 miles to work with Chris again. Thank you!

Excellent services , Friendly when that extra miles replaced the Battery fix the hood and did a car wash everything at not charge even they said even that the car is almost 4 years old still on the the warranty that is being honest... Thank you Cortney for all your help and Kindness.....

My advisor Courtney Mclean was very courteous and studious when I needed my car fixed. He also made sure that it was cleaned before it was returned to me. Something I thought was major he actually had the job done in a short time. I was very happy with the service and how he handle my car needs on such a busy day.

Airbag replacement was easy. Employees were courteous

Purchased a vehicle through Jordan at the dealership and process was smooth and quick, but once off the lot we were on our own. We had the car for less than 24 hours and got two paint chips on the hood. We reached out to Jordan and he responded quickly with getting back to us after the holidays which didn't happen. Needless to say that we fixed the paint chip ourselves. We again reached out to him again two weeks ago about purchasing the maintenance plan and got no reply. If you are wanting a car with a great deal then this is your place but don't expect help afterwards. FYI financial manager quoted that the reason why the oil changes are so costly is because the car (A220 series) takes 11 quarts which only takes 5.8 quarts when looked up in the manual.

Excellent service customers care and customer satisfaction

Jennifer, Courtney, and Brandon are all great! Everyone is when I go - keep up the good work!

I agreed to buy my new Mercedes without ever visiting the dealership, and it was probably the most pleasant experience Ever (with a dealership).

In my 3 years as a Sprinter owner, I have discovered that many Mercedes Dealers do not have staff that are knowledgeable about Sprinters. This dealership is an exception. If you need repairs to any Sprinter, MB of N. Orlando in Sanford is very capable. But bring your wallet!

Instead of the car being picked up at my home - the dealership delivered a loaner to my home - excellent customer service! AG

From the initial contact to the finalization of the sale I was treated with respect in a professional and friendly manner. There was zero pressure to buy . The sales professional was outstanding and made sure we were satisfied and comfortable with our purchase.

Courtney provided excellent customer service!

I was there for a repair on my C-250 on December 27th. As always, they did an excellent job. Customer service was top notch!

Sales Rep was excellent. I have purchased 3 new automobiles in the past 7 years, and he was the best, and reliable.

Ryan was amazing! He paid attention to all the details and listened to all my wants and needs. I really appreciated that he got me exactly what i wanted. Thank you Ryan. The manager Robert was also great to work with. Thanks and I love my new GLC. I’ll definitely be buying all my cars from them.

Most accommodating. My service personal Courtney got me a loaner car most efficiently was able to get to work, car was repaired by the afternoon. All this without a reservation. This was not scheduled maintenance. You do need to make a reservation for that. Thank you Courtney

I need help. Mercedes of North Orlando will not fix a seatbelt problem in my brand new A class that I leased in August. There was a seatbelt malfunction two-three months ago with less than 1500 miles on it. Theres still under 2,500 miles on it, the seat belt malfunction they claimed to fix has come back. I cant let anyone use my passenger seat. I am paying hundreds more than my buick verano i traded in that NEVER had a service light, muchless for a seatbelt. My Honda Civic i had for 3 years also never had a service light. I contacted the dealership last week, have chat transcripts. When they finally called me back, they said theyd get me a rental on the phone and pick up my defective car, they just needed to get a rental available. This was after waiting 10 minutes and getting hung up on by Shannon the first go round. They have not bothered to contact me back. Hold times are awful. I am fed up and angry. This car is nothing short of an expensive mistake. Please make your dealership fix your defective seatbelt problem. Im ready to file with the the BBB and call my local news station. It is shameful and frustrating. Anyone considering buying from this dealership, just dont. I am honestly considering breaking my lease to be done with this horrible experience. To me, the Mercedes brand is a defective joke at this point. Awful.

Great dealership with great sales people, had to wait for a bit for financing paperwork to be done, but would go back again for future cars

Mr. Thomas Welch service was excellent in every single respect!!

Excellent service with a smile and helpful advice. Went the extra mile.

My car was in for service due to a recall. The valet that delivered the loaner car & picked up my car was polite, on time and professional. The recall services were completed as prescribed, but I requested that the cabin filter be replaced during this visit. My car was returned without the replacement that I requested. I was told it was part of another service package and that a call had been made to me from the dealership asking if I wanted the entire service. I never received that call, but was told that I could stop by to have it completed. Considering the dealership is over a one hour drive, I won’t be stopping by. Communication from my service department representative was disappointing, but the valet that delivered my car was professional.

Great service. Team is very friendly and caring. Great place e to buy or service your car.

Excellent Service and Professional Quality !

Courteous staff however service was unable to fix my problem. Their claim was that my motor had seized-on a 2012 ML 350 Blue Tech Car was running as I stopped at a traffic light. Then once turned green, car did not move when I pressed on accelerator. No bang, no noise... nothing. Car just went silent and would not start!!! If a mechanical seizure of the engine why didn’t I hear a noise or feel the engine seize???? Failure “seemed” like electrical as all went quiet. Dealer had. At for approximately two weeks and claimed I needed a new engine for $25k!! I think they just wanted to replace rather than fix a problem. They admitted they found the failure confusing and couldn’t figure it out. Also said they were aware of two other ML’s that had similar failure!!! Anyway very very disappointing to say the least as we bought the Mercedes Diesel for the longevity and durability. After just 119,000 miles - guess we were wrong!!!

Everyone was extremely helpful from beginning to end. I would definitely recommend a friend or family member to this location. My service writer Courtney McLean was very helpful.

This is third Mercedes we have purchased from Mercedes of North Orlando. Always a pleasure. The sales team is very low pressure and very accommodating. The atmosphere is relaxed, friendly and comfortable, great lounge with great coffee and snacks. They are good at communicating with you during the sales process and when you are there for service. Overall an excellent experience when buying a luxury vehicle. Great service after the sale.

i paid for an oil sevice and some other services in my engine..i was never given the oil change i paid for so i went back mad and had then do an oil change i paid for and once again they did not do it all they did was add oil in my truck i ran out of oil in 2 months which should of lasted me more than 8 months if they had did the oil change the general manager there sucks...if your reading this go to another dealer!

I was overcharged for a rental without my knowledge

Service for cars here was good, but the prices are insane, 900 bucks just for an oil change!!

Super clean car for a great price. The “no-haggle” experience is very new to me and made me a bit uncomfortable feeling like Could have been taken advantage of but I wanted the car nonetheless and have no remorse or hard feelings. My salesman was super nice, although he didn’t have much info on the vehicle, I believe he knew I was going to buy the car with questions unanswered so that didn’t matter either. Overall it was a speedy process and I truly appreciated the time that was devoted to me on New Years Eve!!!

Nice people all the way! Mr Faid and Mr Genovese were very friendly and made us feel at home. I will surely return for a 2nd car!!

Absolutely amazing service from Tom and Richard Shattuck I went to three other dealers and they “couldn’t” help me fix my radio on my 2014 Cls550 . They went above and beyond to help me with my situation and I know when I’m buying a new car or have service needs I will make the drive and pass three other dealers to get to the Sanford location, anyway thanks Mercedes North for the help and making my driving experience like no other !

Thanks Tom, for WCS👍

We went in on Christmas eve to buy a vehicle in CASH. The sales manager Robert Owens didn't even greet us as we wanted to close the transaction. Left me and my husband waiting more than an hour and a half, because the vehicle was not ready. Mr.Owens was closing that day, was more interested in leaving for the holidays, instead of graciously making a SALE for his organization. VERY RUDE FINANCIALLY DISCRIMINATORY STAFF!!.

Fantastic customer service from the moment we pulled up to picking up from the vehicle from the service department. Tom was courteous and took the time to listen to our concerns. They were able to repair a problem that I have recently visited 2 various dealerships trying to resolve. Thank you for a great experience, We will definitely be back!

Customer service is exceptional. They take the time to talk with you and are very responsive and punctual

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for that dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for the dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Service representative (Rick) kept me informed daily on the progress of my repair. He worked much harder than he should have had to dealing with my extended warranty company, who was working hard to not pay for the repairs! Rick won the battle. Kudos, Mercedes for standing up for your customer.

Ehhh.... it's expensive with poor service

Great customer service. My SUV was over due for service, they gave me appointment next day. My service rep Rick was very helpful in explaining me everything about maintenance. Overall it was a great experience !!

At first I was extremely happy with the service everyone was nice, my advisor was great. I thought I had found my dealer of choice, I went in to get a key programmed and unfortunately they were no able to do it (not their fault, I took the wrong key). Then I got about 10 minutes down the road and reached up for my sunglasses, only to realize someone had pressed the SOS plastic insert and broke it. It’s now stuck bent up and uneven with the rest of the front unit. I know it’s minor but it’s annoying and on top of that they didn’t even mention it to me. I’m pretty sure it was a technician and they didn’t tell the advisor. But if I can’t trust them on something this minor, how can I trust them with the maintenance needed to keep my car safe and in proper running condition. It’s sad because it turned what was a 5 Star service and review into a 2 star. Even though braking something should be a one star they were really nice so it’s hard for me to give them a one star. Update** The advisor reached out to me and was eager to resolve the issue, although I may not return. I do appreciate the follow up, professionalism and good customer service.

Best experience for service yet! Thanks Tom!!

Bad service experience Yesterday I had service completed at Mercedes The service writer said the car should be ready around 12. I dropped car off at 8am. He said he would call or text when car was done. I called at 2 -left message- called at 3pm - he was at lunch , I left message - called at 4 and was assured he would call back in 15 min - went to the dealership at 5pm. Car was ready at 10:15am. Never got a call or text. Service writer no where to be found when I arrived at 5pm. I spoke to 2 different people that answered the phone and I advise them of my problem. Still no call nor could anyone tell me when my car would be ready. I was ignored by 3 people (I spoke to 2 of them) never spoke or saw the service writer after dropping off the car.

Jordan was exceptional with his knowledge and professional help in delivering the best possible vehicle to meet my standards. I have purchased many cars from this individual and he excels beyond my expectations! Thank you Jordan, I give you a 10 on a scale of 1 to 10 in every catagory.

Excellent service. Professional. Courteous. Experts at servicing my vehicle. Overall awesome

Always a great experience

Car was serviced and returned as scheduled.

For years, I always had a pleasant experience at Mercedes Benz North Orlando until the Service Manager left. One of my cars, sat in their lot for months after being towed in countless times for the same problem and paying thousands for unnecessary parts/labor and was determined to have a “random draw.” During this period, I traveled South 2 hours in a Mercedes loaner and received a call from a rude and belligerent serviceman stating they were ready to release my 2005 SLK with 38K miles. I picked up my car and immediately drove back South and my vehicle has more issues than when it was towed in. The windshield wipers don’t work (I found out on the Turnpike) states The hood Is open when it was the trunk, Mercedes couldn’t open upon arrival, countless electrical problems including sensors are present, convertible top leaks at both seals and I am thoroughly disgusted with the treatment and service Not received by this dealership where I have been a valued customer with 3 Mercedes for years. Service Department needs attention and Mercedes Benz USA only recorded the problems and despicable condition my car was returned in, however they did nothing to try and correct it. My vehicle was also hit in their parking lot while it was towed in for same problem. I believe after this horrific experience, I will not be buying another Mercedes. It’s All about the service department. I also replaced 2 tires, at My expense on the loaner vehicle.

I went in just to take a look at what Mercedes Benz had to offer and I was just blown away by the customer service that I received from mr. Carlton Smith and everyone else in the office on a brisk Sunday afternoon. I looked at about 6 cars drove two cars and walked out with the car I really enjoy. Everyone in the office was fantastic from the time I walked in the door, to working with the finance manager, to you signing the documents; everyone offered world-class service, which is to be expected for Mercedes-Benz. Thank you more Mercedes-Benz of North Florida for providing a great experience!

The friendly and expert staff provide expert and speedy service. I plan to always own a Merecedes purchased from Mercedes-Benz of North Orlando!

Fadi exceeded my expectation when it comes to customer service. He made buying a car fun, which we all know is not fun at all. So thank you Fadi for all your help. See you in three years for the next upgrade. 😀

In a word "Awesome "...Tom always takes care of me and my vehicle .My service appointment yesterday went very well .

Very professional from check in to check out. Rick does a great job as my service advisor. The mechanics are thorough clean and quick. The dealership is a welcoming and comfortable place if you decide to wait on the repairs and they are quick to offer to drive you home and pick you back up for a more lengthy service. I'm very pleased with Mercedes-Benz of North Orlando.

Great service! Always a pleasure to deal with. They make you feel that your concerns are important.

When I took my auto for service, I was treated promptly and professionally by Cortney McLean during my visit.

Service guy was very nice and up to date with all that was done to my car. Good job!!

We were at sanford fl location to do our second maintenance and were having some issue since the person from (maitland location ) where we bought the car did not clarify lots of stuff. However, assistant service manager Richard Shattuck (sanford fl)who was assisting us for our maintenance went above and beyond to assist us of what we needed. He provided the best customer service. All the stars that I have given was for Only the service that Richard has given us that day.

Thank you to Mercedes of North Orlando in Sanford, very nice space and Cortney was very helpful.

I received excellent customer service from Ryan Isbaih. He went above and beyond to make sure I was happy with my purchase. I would recommend calling Ryan if you're looking for a new mercedes!

The service and the salesman and don't forget Ms. Flores, her chemistry makes the place a lot pleasant.

We have bought many cars from Auto Nation, specifically North Orlando Mercedes Benz. The GM, Walter Gruendorf is a pleasure to work with and has found us cars other than MB. Brought my SL550 from Texas and that is the only place I will let service my car. Thomas was my service advisor and very friendly and helpful.

Syed was filling in for another Sales Person who wasn't feeling good. He went above and beyond to make sure we understand the whole situation since this was our first transaction with Mercedes Benz. He made us feel really really good and I will definitely recommend him to my colleagues and my friend. He is an asset to Benz and looking forward to working with him in the near future when we are looking for another car.

The Reps Jennifer and mechanic Chris are very good listeners and are concern of my needs everytime I visit dealership.

I tried to order a part from the dealership but they wouldn’t take payments for orders of more that $250 over the phone. They wanted me to waste an hour of my time to drive there just to make a payment so I could come back in a week and pick up the item when it arrives. The internet just won another customer.

I tried to order a part from the dealership but they wouldn’t take payments for orders of more that $250 over the phone. They wanted me to East an hour of my time to drive there just to make a payment so I could come back in a week and pick up the item when it arrives. The internet just won another customer.

Had my passenger side airbag replaced at no charge. Other dealers said they would not do it at all. Thank you very much.only suggestion would be to put protection over the carpet in the cab. Grease on both sides that had to be shampooed.

I would like to commend Mr. Rick Stutter forgive for mispelling Rick's last name. My vehicle was towed to the dealership and I had called in and I connect with Rick. Rick was on top of my situation and I had my vehicle the following day. Rick's communication was flawless, he kept me updated and he recommended things that I need to pay attention to and he even while my car was in the shop contacted me after hours .

Having visited many Mercedes-Benz throughout the US and Germany over the years and I must say this was one of my most pleasant experiences. My problem was immediately addressed and corrected and I couldn't have left any happier as a customer.'

Ryan is a terrific sales person. He is extremely informative and really works with you. The delivery of my car was easy thanks to Chris and I?m super excited about my car. I highly recommend going to their dealership.

Buying experience was fair and easy. After shopping at several dealerships, we found Mercedes of North Orlando to have the best prices and selection. Thanks esp. to Jordan for his professionalism and knowledge. He found our perfect car and worked with us to get it.

Quality of service and friendliness of staff was, as usual, great. They customarily return your car washed. It was clear that the car had sat outside overnight and was covered in dew, including all glass, making it impossible to drive. A nice valet tried to help but only succeeded in smearing the water, not helping the situation.

Outstanding experience at Mercedes Benz of North Orlando! The staff were amazing, patient and kind. Ryan and Tony were wonderful to work with they are extremely professional, honest and knowledgeable. They made our car buying experience enjoyable, we won’t be going anywhere else. Thank you!

If you buy Car Mercedes-Benz never except good customer service and Loyalty with them. I donot know every dealer have that kind of attitude or only Auto Nation has.

I visited this dealership today as my current lease is over in a few months. I had some time and wanted to see what my options are. The young salesman that I spoke to was great. He asked me since he was new to speak to his new car sales manager. I agreed since he had been so gracious. We walked into the show room and he went into two different glass offices and I could literally see the indifference in their faces. They refused to come out . This young man came out so embarrassed and didn't know what to say. I felt worse for him as I knew at that very moment my business would go elsewhere. I did tell him to advise them that I was a serious buyer and they just convinced me to drive to Orlando or S. Florida if need be.

John was very helpful with the sale of this fine used Cady.

Leased many times, but never had such a seamless and efficient transaction! The service was top notch and we were treated more like family than customers. Definitely a trustworthy staff (Tony & Ryan). They were so patient and accommodating with my little one. Will be a repeat customer for sure! Thank you!!

I brought my Jayco RV with Mercedes chassis in for service A. Tom was wonderful. He was very informative and shared a lot of knowledge with me about Diesel engines. I will be back to see Tom at Mercedes in the future.

I have purchased many cars and I have never written a review on anything, ever. But I had to share. Best car buying experience I ever had. The Manager Tony and his staff (Fadi & Chris) treated us like family. They did the right thing to make sure we got the car we wanted at the price we wanted. Tony bent over backwards to fix any problems that came up. They made sure everything went right and I could not be more satisfied with my car buying experience. The waiting area was clean, comfortable and stocked with complementary goodies to make our time there comfortable. Thank you Tony & staff!

Upon leaving for work one morning this week, my 2017 GLA wouldn’t start up. I spoke to an incredibly kind AutoNation rep and she scheduled me an appointment within an hour as well as a (beautiful) loner vehicle so I could continue my day with ease. My car ended up needing a new battery, which was promptly ordered and installed the following day, completely covered by warranty, even the service. Huge shoutout to JENNIFER in the service department. She texted me with any important memos about my car and got me in and out in no time. Her professionalism and kindness was amazing and I felt well taken care of. I highly recommend the Mercedes of North Orlando!

All good. Service writer Jenn was great

Great service and honest diagnosis. Great car wash and clean after service

Love this dealership! I was at Lexus with my fully loaded sport 2017 RX 350 and I complained about it. I was going to buy a new one. But I was disappointed with the new one in comfort, gps and features. I called Mercedes and Mr. Genovese took my call. He texted his contact info for me. After I left Lexus I drove there. The moment I sat in the 2020 GLE 350 same price as the Lexus. I was in heaven! Jorden, the salesman, sold me the car. He was very knowledgeable about all the features and courteous. He was relaxed and took his time with me. They worked on the price for me. Sold! I am very pleased.

Richard was very helpful, he went far and beyond to fix my car issues, thanks Richard

My service adviser Britney always makes sure my needs are met and is always attentive. She Goes above and beyond. AAA++++ for Mercedes to have such an assist on there team..

My service adviser Britney(lake Mary/Heathrow) always makes sure my needs are met and is always attentive. She Goes above and beyond. AAA for Mercedes to have such an assist on there team..

Outstanding serve...grateful to be a customer...

I have nothing but praise and satisfaction with the service I received at Mercedes Benz of North Orlando In particular with my service provider Jennifer Neeley. Jennifer went above and beyond to attend to my service needs with the utmost patience from start to finish. I highly recommend this dealership and Jennifer Neeley.

Was a good experience......Jen is really nice, informative, and is willing to assist the customer anyway possible....

Service is great, people are fantastic. The Starbucks machine is awesome while waiting. The loner car was wonderful! Very happy with my purchase

Wonderful staff; while we had a few hiccups we are getting them taken care of and it was not the dealerships fault at all! They will make sure you feel like a priority and that everything is perfect. Also helps the car is the smoothest car I’ve ever driven ;)

Very easy communication and great customer service. Will recommended to anyone

From my first phone call & inquiry to driving off the lot my experience with everyone I encountered at Mercedes Benz of North Orlando (MBNO) was exceptional. I found a low mileage and well kept 2013 MLK on the internet, spoke with Beau & Tony in sales to obtain a purchase order and reserve a test drive. Beau picked me up at the airport for a quick ride to the dealership where the car was fresh out of detail and waiting in the showroom. After a thorough viewing and test drive it was obvious the MLK was completely as advertised by MBNO and as described during my phone calls with Beau & Tony. There were no surprises, hidden costs or pressure to purchase add-on items. I was informed of available warranties and prepaid maintenance plans, but when I indicated I wasn't interested neither subject was addressed again. Purchase was made and I was in and out in roughly two hours. I actually enjoyed the experience and meeting the team at MBNO. If you're looking for great service & value with professional expertise and a no pressure experience I highly recommend you give Beau and Mercedes Benz of North Orlando a chance to earn your business.

From my first phone call & inquiry to driving off the lot my experience with everyone I encountered at Mercedes Benz of North Orlando (MBNO) was exceptional. I found a low mileage and well kept 2013 MLK on the internet, spoke with Beau & Tony in sales to obtain a purchase order and reserve a test drive. Beau picked me up at the airport for a quick ride to the dealership where the car was fresh out of detail and waiting in the showroom. After a thorough viewing and test drive it was obvious the MLK was completely as advertised by MBNO and as described in during my phone calls with Beau & Tony. There were no surprises, hidden costs or pressure to purchase add-on items. I was informed of available warranties and prepaid maintenance plans, but when I indicated I wasn't interested neither subject was addressed again. Purchase was made and I was in and out in roughly two hours. I actually enjoyed the experience and meeting the team at MBNO. If you're looking for great service & value with professional expertise and a no pressure experience I highly recommend you give Beau and Mercedes Benz of North Orlando a chance to earn your business.

Service required for our S Class Mercedes. All work performed in a timely manner, car was ready when promised. Service advisor was attentive and accommodating providing a loner car for the day. The facility overall was very clean with many accommodations for those who waited for their service to be performed. Very pleased!

When a forty-year-old treats a sixty-year-old like he's a twenty-year-old there's a problem

Greeeeat

I took my car in for check up as I seemed to have an electrical /systems issue. The service team was exceptional and the assistant service manager in charge, Rick Shattuck, was very detailed on explaining the most likely problem and the potential solution. Service was prompt and within hours they discovered the issue and made the necessary repair (not that expensive!!)) I will definitely be coming back (hope not) if needed! On top of that, coffee, cookies and shuttle service! 5 stars for sure.

Everyone is always friendly great customer service and fast

Thank you for the professionalism.

Very nice. Car is great! I h.g.h ad high expectations of a Mercedes Benz dealership and they lived up to them.

Had a good experience

Great experience! I asked for a quick and efficient out the door sale as I had a tight schedule. John McClung and Chaz did not disappoint. They were very knowledgeable and accomodating. In short, they were Awesome!!!

great experience, very knowledgeble service advisor, I have no complaints, did what had to be done and did not try to sell me services not required

Great customer service, service adjuster extremely helpful and knowledgeable, will definitely return for service here

Excellent customer service 👏👏👏👏👏

Very good in helping to arrange how and when to get my Mercedes to their dealership for a diagnostic check ! The car showed a problem while driving home from vacation. I was able to make it to my residence on a Saturday and immediately called the dealership. I left a message and was told a return call would be made to me in the afternoon. I waited until afternoon and called again as I know the people at MB are usually very attentive. I spoke to a receptionist and she immediately put me in touch with Jennifer and my problems were quickly solved! I have always had a very good relationship with MB of North Orlando. They are caring and very helpful. My car was returned to me on Monday which was wonderful as I had a full schedule for the week and needed transportation or I would have had to reschedule. I recommend MB of North Orlando for it’s interest and care of their customers. Thank you!

I had a very pleasant experience with Mercedes of North Orlando. Jennifer kept me informed of the progress of the repair.

I have never imagined the experience of buying a car can be a pleasant one! The sales staffs (John and Tony) are attentive, patient and very accomodating. They even let me test drive the vehicle for 2 hours all on my own! And believe me, they are very willing to do business with you so do not be afraid to tell them what you want. You will be happy with what you got in the end.

We had outstanding service at Mercedes North Orlando and could not be happier. I took my Car in for scheduled service and they were so accommodating and also was able to have a rental while my car was serviced. My beautiful car is running amazing. Thank you Mercedes.

Excellent customer service,from Carton, all aspects of the buying process was clear and concise.

My buying experience was extremely satisfying. The professionalism and knowledge of my salesman (John McClung) was over and above what I have seen in many dealerships that I visited. He made himself available at every opportunity and really provided that personal touch. The other manager Tony Genovese was equally impressive.

Had a good experience overall. Carlton was our sales advisor and was friendly and courteous. We did spend a long time at the dealership with financing issues. There were some miscommunications regarding communication between the dealership and my Credit Union. I had a guarantee approval letter but still had issues. This dealership, like all dealerships I would prefer that you finance in house with them after all that's where they make their money. They just were not competitive with the rates and terms compared to my credit union and they do not has most dealerships do not like to "chase the money". They were, however very upfront with the issues that they had with my particular Credit Union and on Monday when I brought them a check from the credit union all was well. My overall experience was good but there were several times I felt like I had to go find someone to help me that I have been forgotten about, regardless I would still purchase here again.

Had a great experience, Ryan was great, very good service. If it was not for Ryan we would not buy a car from here and drive all the way to Sanford.

I came into the shop very little notice with a flat tire and was taken care of right away. Thank God the no flat tire was available so the dealership went straight to getting the tire replace. I am very grateful to the staff who helped me out and am truly thankful for such great work done and quick at that.

Had a great experience with my recent 40K maintenance service. The service, which included an idling problem, was taken care of over a two day period. The assistant service manager, Richard (Rick) Shattuck, answered all my questions, provided a loaner for the two day scheduled work, and was super friendly, informative and professional. A much better experience than I had at my 30K service with a former service manager. Hopefully Rick will still be there for my 50K service as he was excellent to work with during the whole time.

Very nice people

Excellent customer service

Incompetent service technicians.They overfilled my cars motor oil.went back twice for the same problem (AC)

As always Sharif gave us great service and up straight pricing ! We love our new GLC and this is our fourth car we have bought from him and this dealership!

Jennifer was so kind and helpful with the cost of service on my vehicle.

I have a G wagon that was just out of warranty. I had an initial problem that my service representative Brittney was able to have repaired under a courtesy warranty. Then I had an unexpected problem with the power steering system. Again, Brittney’s help was priceless in helping me navigate thru the process of having this major repair done. She was my advocate and for that I was very grateful. In addition, the end result of the repairs by the service department was excellent.

Very friendly nice people

I am an out of state buyer and chose to purchase from this dealership because they have a CLS with the upgraded leather option, which is rare to find on the CLS. The purchase process was swift and professional, until I bought the car. In the days leading up to my purchase, my salesman would call me at the beginning of the day to follow up with loan documents and status. Although, after all the paperwork had been filled out and the dealership was no longer concerned with SELLING the car because I had already PURCHASED it, the salesman would no longer show interest in speaking with me and would return my phone calls a day or two later (on several occasions). As a result, I received my car 15 days after I purchased it, when it shouldn't have taken more than 10 days at most. Had that been the only issue, I wouldn't be writing this review. One of the main issues in this purchase of mine is that the car I purchased is a Certified Pre-Owned vehicle. When you purchase a CPO vehicle from the dealership, you would think you are going to receive a car that is in very good condition, not brand new but just very good condition. The car might have a scratch or two, light wear on the seats, maybe a ding on a door at most, etc. This was not the case with my Certified Pre-Owned Mercedes CLS400. I personally don't mind if a car has had repaired damages, as long as the damages were repaired professionally and cannot be spotted by an amateur, such as myself. I am not sure who is conducting the "Rigorous Vehicle Inspection Process" at Mercedes Benz of North Orland, but whoever is completing these inspections and concluding that these vehicles are eligible for CPO status should be retrained. My CLS has been repainted in several locations, these locations include: Rear Bumper Cover, Front Bumper Cover, Driver's side Fender, and Driver's Side-Skirt. Furthermore, I have paint overspray on my Driver's side Headlight, it seems as if it wasn't masked off well and the white paint has sprayed onto some very visible parts of the headlight housing that is black. This overspray measures about 3 inches long and very striking to the eye. The front Bumper Cover of my car is completely smashed up on the bottom Driver's side and it is being held together with two Zip-Ties. The Driver's side Fender paint is heavily Orange-Peeled, meaning that it was not painting properly or sanded to a high gloss finish like the rest of the car. Furthermore, the paint on the Fender doesn't match the car's Designo Diamond White paint. The rear bumper has two separate locations at which the paint is dripping, so my rear bumper has dried paint drips. Had these paint jobs and repairs been completing professionally, I wouldn't have minded at all. Accidents or damages can happen and it is my belief that as long as they have been repaired properly, I don't care! However, my car was repaired far below the standards and somehow managed to pass this dealerships "Rigorous" inspection process. The second big issue with my purchase from this dealership is their tardiness in forwarding paperwork to my local DMV for processing. They did not send the Title/Tag paperwork to my DMV until I called them wondering why I have not received ANYTHING from my DMV. Upon contacting Mercedes Benz of North Orland, my DMV finally received the paperwork for the registration of my car 5 MONTHS AFTER I PURCHASED THE CAR. Meaning that I had been driving the car unregistered in the state of California for 5 months as a result of this dealerships carelessness. Now that the fees were late too, there was a several hundred dollar late-fee, which the dealership has been unwilling to acknowledge and accept. I have contacted the dealership on several occasions and they claim that the entire fee is the remainder tax I have to pay but it is not. Several associates have taken messages from me, spoken with me, and promised to have their "Tag Lady" call me back but no follow-ups have ever been made. The manager, Walter Grundorf is always unavailable as well.

Salesman Eddy was awesome and super helpful but the finance manager was a little pushy and was trying to rush the process to the point that he was messing up information on the documents and still requesting that I sign them anyways and he will fix it later...Not sure if this is standard procedure but I am use to signing documents that are already correct and do not need any correction. Other then that, my experience was great.

My personal service rep, Jennifer was outstanding and went above and beyond to make my experience exemplary. She made lemonade out of my lemons. Scale of 1-10, she gets an 11.

My experience was the worst I was warned about getting work done at Mercedes on 6/26/2019 I called and asked for the service department in regards to getting a quote on a damaged valve stem on my tire the damage is pretty minor so I took a chance I was told to bring in the tire to be inspected to find out if it would be a easy fix or if replacement was needed I walked in the service department and explained my situation the service advisor recommended that I let the mechanics look at the tire and and then tell me what the problem was and a quote I was late for work and had already changed out the bad tire and was using the spare donut I was clear that I wanted to know the price before any work was done the service advisor gave me prices including labor that was surprisingly under 60.00 dollars I then gave my number and said to call me when the mechanics find out something ...after an hour or so I received a txt saying the valve stem had been replaced with out my permission and not only that the price was 4 times what we talked about .. I respectfully decline and said I will just pay what’s needed for the time it took them to look at my tire ... I was then told the parts are only one time use and I would have to pay for parts and labor that I didn’t authorize I was shocked because I couldn’t believe the level of deception they where holding my entire wheel for ransom I even asked for the number to there corporate office and was given a fake number.. I never expected this from Mercedes it is now the next day and they still have my rim and tire that is AMG and worth over 700.00 dollars And I have reported them to the better business bureau now I am forced to go to the court house and take legal action I have to rid on a spare donut to get to work because of the lies of a deceitful Service department I will never buy another Mercedes Benz if this is the treatment you get from a so called respectful dealership please be careful if you visit this location they are crooks and can’t be trusted

This was the easiest car buying experience. My salesman (Ryan) asked me exactly what I wanted and helped me choose the perfect car for me. The entire process was pleasant.

Great experience. Ryan & Tony were very helpful and patient in helping figure out what was best for me. Customer service and overall vibe at the dealership was extremely refreshing.

Excellent service manager. Full transparancy on repair costs.

Our service rep was excellent. He took time to explain in detail the repairs and recall work. He checked to see that our parts were under warranty. Mercedes of North Orlando/Sanford is a great dealership for service. If you have an RV with a Mercedes Sprinter Diesel, we recommend this dealership.

Leasing my Mercedes-Benz from Mercedes-Benz of North Orlando was relatively quick and very easy. The sales person (John McClung) was patient and willing to answer all my questions. All employees that I dealt with during this lease agreement were professional and easy o work with.

I have been more than satisfied with Mercedes of North Orlando from day one. Each person I’ve had contact with has been friendly professional and knowledgeable and very willing to help me have a great experience. To name a few Jordan Connor in sales went way overboard to get me the car I wanted from a sister dealership after hours. Demaris from service scheduling worked me in with short notice (I live in Alabama and was back in Orlando on short trip) for my first service Appointment at which Jennifer took me under her wing and helped me know exactly what they would be doing. Then called me at the very time she said they would be finished. I felt like a rock star! Thank you!

Excellent service, and very friendly.

Have dealt with them several times and would recommend another dealer if you need parts.

A nightmare of a service experience, worse ever.

I bought a 2007 Mercedes S550 about 8 weeks ago from Chris Mulder a sales associate from Mercedes of north Orlando. and on paper the car was amazing low miles for the year (91,000) and it was well maintained from a service aspect,the interior and exterior was in amazing shape and on the surface was worth the $13,497 that i paid. in full i might add. 4,000 miles later my car no longer works and to top it off i did a diagnostic on the car and i was presented with a repair bill of $15,668.27 to repair my vehicle. that's over $2000.00 more then i originally paid for the car. This car should have went to the auction instead of the car lot. on the website auto nation boast about a 125 point inspection and how comfortable and at ease the consumer should be buying a car from this organization. THIS IS NOT TRUE, IT IS AS FAR FROM THE TRUTH AS YOU CAN GET .if you purchase a car that is not a certified pre-owned there is only a 50 point inspection done. up until now i still don't know WHAT 50 POINTS THERE INSPECTING.I asked the general manager and he did'nt know, nor was i presented me with such inspection. I offered a resolution for the matter: (1) I trade the car in back to the dealership and offered to buy another car and forget about all the inconvenience that i was caused and continue being a valued customer. I was at a understanding that i used the car for 2 months and i was set to lose a little value from the car being that i added 4000 or so miles on the car. also i was expecting auto nation and Mercedes Benz of north Orlando to take a stand an show there moral turpitude by standing behind there product. which was not inspected as it should have been, because there is no reason someone buys a car and 2 months and only 4k miles later has to be subjected to 15k worth of repairs. repairs(motor mounts shot, flex disk front and back were cracked,front struts both sides= $5500.00 and the best part a new transmission and torque converter= $10,000).after a while I received my trade in value and i was offered $5,000.00 for my 2007 Mercedes Benz S550 with 95k miles . That means that i will lose $8,497 because of auto nations lack of providing a quality product.Auto nation has falsely provided assurance to customers with this whole your car was inspected by professionals assurance. WHAT I FIND AMAZING IS THAT AUTO NATION AND MERCEDES BENZ OF NORTH ORLANDO IS NOT WILLING TO TAKE RESPONSIBILITY FOR SELLING A BAD PRODUCT. A COMPANY WORTH WELL INTO THE BILLIONS. BUT THEY HAVE NO PROBLEM TAKING $8497.00 FROM ME AND MY FAMILY'S POCKET. IT IS NOT ONLY MY OPINION, BUT THOSE WHO SERVICE THE VEHICLES AND WORK AT THE DEALERSHIP THAT THIS CAR WAS NOT FIT TO BE SOLD TO THE PUBLIC WITH ALL THE ISSUES THAT IT HAS. MY ADVICE IS TO NOT CHOOSE AUTO NATION AND MERCEDES BENZ OF NORTH ORLANDO FOR YOUR NEXT CAR PURCHASE IF YOU LIKE SLEEPING AT NIGHT. BEST WISHES ON YOUR NEXT AUTOMOBILE PURCHASE. Concerned for the community.

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

Was a Great experience...Jordan my sales associate was immensely helpful and knowledgeable about my new purchase of my SLK250. I Love It.....my previous SLK350 I miss...but am immensely happy with my new vehicle that Jordan helped me drive away with. Great Job Jordan...!! Mr. Holt was absolutely outstanding as well. I would be remise if I did not mention the "money guy"....Great Job By All....

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

It's ok except for the high hourly rates and the new Democrat haletosis laden car cleaning guy. He likes to engage into racist political diatribe. No thanks.

We just bought a used vehicle from this branch, we worked with Sayed, he was wonderful to work with and was so kind and went the extra mile for us.

Fantastic service!!! The staff I've interacted with...Kayla and Charles were compassionate and understanding and I felt went out of their way to help with a resolution to an ongoing situation. I believe I have finally found a dealership that can work on my Mercedes Sprinter and keep me on the road safely. Thank you!!!

Excellent service. I was in for an airbag recall and the work was finished almost before I had time to finish my coffee. Good job!

Excellent visit to service, They took great care of my car and were very professional though out the process. I highly recommend Mercedes of North Orlando.

Outstanding service. I have dealt with many Mercedes dealerships. Mercedes Benz of North Orlando is one of the best.

we went great!!

Excellent service! This was my first time at Mercedes Benz of North Orlando and I couldn't be more pleased.

The customer service is friendly and efficient; I was able to schedule the check up for my vehicle and use the loaner for the day. I was not late for work. A+ 5 ⭐️ !!

I required Recall Warranty work on my Mercedes 3500 Sprinter RV and I had to wait for the work to be completed. They were ready when I arrived and the work was completed on time. I'll definitely use them if further service is necessary.

My experience was beyond superb. My salesman Ryan was sure to expose me to every vehicle available and after my selection he was sure to educate me on every feature in my car. My finance manager Chaz was absolutely AWESOME, full of product knowledge. I am now a forever Mercedes Benz customer.

My buying and financing experience was pass superb at the North Orlando (Sanford) Dealership. I was very pleased. I?m now a loyal MB customer.

Great service. Quickly put me into the system as I had a breakdown and I'm not from the area. They quickly serviced and got me going to I could get home 250 miles away. They would have liked to hold the vehicle longer to diagnose further but understood my need to get home and accommodated me to do that.

Excellent service

After several calls, I was able to schedule an appointment for a Recall on an Airbag. It was for the Drivers Side Airbag. I wrote to Mercedes and asked them if the Passenger Side could be replaced at the same time, and was told their was not a recall yet. I asked the Service Advisor when I went in for the Driver side replacement, and was told "there was not a recall - it might even be a different manufacturer." When I returned home, I checked our mail and there was a recall for the PASSENGER SIDE AIRBAG; it was dated in March. If you treat customers fairly, they will come back. I never plan to return to Mercedes Benz North.

Great service , Tom help me to resolve minor issues with my vehicle thanks you

Steering wheel adjustment and full service including oil change Rick was my advisor and he was GREAT to work with!!!!!!

My husband and I are traveling from New York in our Mercedes Sprinter motorhome and our engine warning light came on saying excessive oil. We found this dealership near where we are vacationing and want to say “Thank you “to Peter and the service technician for helping us with our problem. They took it in right away and fixed the problem. Relieving a day full of stress on us. We would recommend them to everyone . Thank you again . Darl & Alice

Great, friendly service. Willing to explain everything to you.

I took my Thor Chateau there yesterday - for AN OIL CHANGE --- Peter McDonald was the Service Advisor -- he never explained anything -- told me I needed things I did not -- and when I asked how much all of this would cost -- he just kept typing on his computer --- and finally handed me three pages --- RECOMMENDED -- is NOT really --- NEEDED --- there is a difference. As a recently widowed woman --- I feel taken advantage of -- and I will NOT be returning or recommending this dealership for any type of service.

I took my Thor Chateau to this dealership -- Mercedes of North Orlando -- yesterday -- it barely had 5,000 miles on it -- all I wanted was an oil change -- it had been almost a year -- even though I only put less than 2,000 miles on it. Peter McDonald was the Service Advisor and was the WORST I have ever had to deal with. He explained NOTHING -- told me I needed unnecessary things -- charged $150 to 'top off' the DCL fluid but never told me he was charging or doing this -- I know how to add DCL fluid -- I monitor the level -- it was down ONE BAR!!! This man was like a dead fish -- no personality or compassion at all. I am recently widowed -- I feel totally taken advantage of by this dealership and I will NOT be returning or recommending it to anyone. There is a huge difference -- in RECOMMENDED versus NEEDED....

For a Diagnostic $450 Diagnostic at Mercedes Benz of Tampa= $169 For a regular service for a 10.000 miles sprinter $1.250. ($1’.000 just labor). Professional scammers. Be Aware!

My husband and I have nothing but rave reviews about how we were treated. The facility is very nice and the staff is pleasant. We really like our Mercedes mainly because it is such a smooth ride and we are confident that their service department is A-One.

Above and beyond expectations. Very polite and when they heard I had major surgery and was concerned about a four hour wait we were in and out in just over an hour. I was thrilled. Chairs were comfortable, coffee and tea wonderful and service great

Excellent Service and follow up. Richard Shattuck did an excellent job. My expectation level was met completely.

Great dealer with outstanding service department and customer service,

Charles was my service rep. when I came in for service for my 14 MRBZ. He was not only very informative about what I needed done, he was cordial and was down to earth....Definitely a difference from past experiences at this facility. Welcome Charles to the Orlando Sanford dealership...

Nice facility with people that it are comfortable with which to work.

went to the Dealership to get new car. I drove from Jacksonville, FL to this Dealership and I have no regrets. My Salesperson (Briana Ojeda) is the best they come. She took real good care of me and find the exact car I wanted. Briana, thanks for being so polite and having a willingness to help me. YOU ROCK!!! If you come to this dealership, you won't go wrong if you request Briana. Again, thanks for making my day stress free. Chandra H.

Working with David from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David and AutoNation in N. Orlando!

Several people were very helpful. I knew what I wanted so it made the process smooth. Everyone was very friendly. Brianna even helped with setting up my garage door opener.

Took my car into Mercedes-Benz of North Orlando for a routine service and when I got it back I had a huge piece of my clear coat paint missing from my trunk. I’ve been calling and leaving messages with the service manager Charlie Miller for days and they’re completely ignoring me. Everyone beware! Do NOT take your car here!!!

made a convenient appointment, and was given all the info and expectations. Left my Sprinter/RV overnight and picked it up next day as promised.

My Wife and I arrived at the location and was immediately disappointed. We walked into the lobby area and was completely ignored by 3 members of your staff. There was a young lady who walked out of an office immediately to our left and looked through us. There was 2 salesman standing next to the receptionist desk and did not offer a greeting either. At this point I'm saying to my wife they don't deserve our money and we should leave. My wife had her heart set on this particular BMW so we stayed. We stood at the front desk for approximately 3-5 minutes (seemed like an eternity) before Ryan I. came from the back and warmly greeted us. Ryan's demeanor and honesty kept the dealership in the running for our business. Ryan was extremely professional and made no excuses for his colleagues' actions. We saw the car, test drove it and decided to buy it. The next day my wife drove the BMW X5 off the lot. Please ma kes sure that Ryan I knows how much I appreciate his effort to make us feel comfortable. If not for Ryan we would have taken our business elsewhere. You'll really should train your staff to acknowledge customers as they enter the showroom. Their lack of acknowledgement made us feel as though they didn't think we would purchase anything so we weren't worth their time and effort. Let your staff know that a simple hello goes a long way towards making a person feel comfortable about spending their hard earned money at your business. My rating is based on our initial treatment before interacting with Ryan.

I have received exceptional service and professional attitude.

Bought a used car from this Mercedes-Benz North Orlando dealer. Was told there were 2 keys, when arrived home could only find 1 key. Called and left messages and emails for 2 weeks. (live 2 hours away) finally received a call back after my review on Google. Was told there was only 1 key and if I wanted a 2nd one I would have to call an Audi dealership and pay for one...….now that's INTEGRITY and CUSTOMER SERVICE.at its best. Will never go back there again.

Very impressed by responsiveness of sales team. Worked hard to get my business and were fair in price for my trade as well as the price on the new car. New car had a small issue but warranty covers it. Would have been nice if it had been diagnosed and fixed before I took delivery.

Very happy and very helpful AND felicity very nice and clean staff very professional and they treat you like family

Very easy and hassle free. Our salesman Derek was outstanding

Excellent service and buying experience! Chris was awesome!

I brought my 2016 G63 in for service. Service was good, fast, and friendly. I spoke to sales about trading in my G63 on a new G550. They low balled my trade in, I received substantially more money (10%) for it at a non AutoNation dealer and I love my new 2019 G550. It is unfortunate I could not buy it at this dealer which is much closer to my house, but frankly their trade in quote was completely insulting, and extremely greedy. Shop around!!

Good service and easy to work with salesmen... dont think cause they are a luxury car dealership, that all you will get is ignored. everyone treated the same.... thanks for getting the deal done Jordan

Worst customer service in central Florida ..Kevin the gm is a joke ..they have no respect for your time and money ..

Terrible. I asked for a service A done on vehicle and got a lube and filter. I went back in to have them reset service light and they would not do it . I said I got a service A ( which is stated on my online appointment request). They said only lube and filter. Your service area is miss leading and will never return. No customer service skills at all.

My car was serviced in a timely fashion and completed on time.

Had a great experience with Ryan Isbaih, who was always welcoming during my numerous visits due to my schedule prior to my purchase. Never felt pressured or neglected, and I will be using them for my future purchases.

Excellent service, and fair pricing! Brittney is awesome and everyone there treats you like family. Highly recommend.

Brought vehicle in for first-time visit. Impressed with customer service and cleanliness of facilities. Maintenance accomplished promptly and I appreciated Ben keeping me informed of the process.

Able to diagnose mechanical issues and repair same

Great place to get repairs done on your MB.

Great experience with sales consultant Ryan Isbaih and Financial Services Director Jeff Ballou.

Wonderful dealership to get repairs on you Mercedes Benz.

Service was great and everyone was friendly.

Very friendly people and the transporter was super nice. Overall service was fast and easy!

Top notch customer service and communication. I was immediately greeted then met with Carrie. She was a pleasure to work with and kept me informed. Well done.

Brought vehicle in for oil change $292.00 a little steep, When I got home and looked at paper work it was documented that I had a torn ball joint, would have been nice if they told me that while I was at the shop and showed me the torn ball joint,

Great dealership! The owner is deeply committed to helping the Community

I recently had a warranty experience and Ben was a great asset within the Service Dept making sure I received the warranty as stated. Thank you Ben!

Fabulous staff. No pressure sales. Love MB of N Orlando! Chris is the best!

Great service. Very happy

I have serviced with Mercedes Benz for over 4 yeas now, the staff are very professional and friendly, the service is always completed as promised and I expect I will continue to service my vehicle or any vehicle I own at this location.

Everything was good until they brought out my WASHED auto . Somebody needs to tell the car washer that washing a car includes cleaning the wheel rims —- they were black and filthy .

This was my first visit at this location. They had to replace my airbag for a recall. Everyone was so nice. My husband and his boss went there a couple of months ago to buy some work vans and he said it was a great experience. Everyone was so helpful. Thank you.

Brittney was one of the best service managers I have had and I have been a Mercedes-Benz customer since 2001

My experience was as expected. I was greeted immediately on my arrival. The correct expectations were set my the service consultant. She was professional and very courteous.

I dealt with a sales rep by the name of Carlton from Mercedes Benz of North Orlando. He was very honest and transparent with his dealings. I would definitely recommend hom to a family or friend. Toby from the service was also amazing and helpful with the buying process.

Wonderful, Ivan and Peter were both professional and kind.

Never a pause in their outstanding service

My buying experience with Mercedes of North Orlando was excellent. My salesman Ryan was very knowledgeable, congenial and helpful. He exceeded our expectations and made the buying experience very positive.

Brought in my car and Benjamin quickly took care of me, looked into the history of my vehicle and explain how long it would take to do whatever maintenance was needed on the vehicle. I got a ride home and was contacted with what had to be done with the vehicle and when it would be completed. Wonderful customer service.

Great service- had to have RV towed over weekend! Got right back to us Monday and fixed the problem!!

Best customer service ever. Thank you Ben for your professionalism, kindness and thoughtfulness.

Going there was an absolute joke and waste of my time. It baffles me that a Mercedes Benz service department treats a customer so poorly. I drove out to Sanford to have them quote me a rear windshield as well as some other warranty issues (minor). With every single thing they came back with “out of our control, not under warranty”. Mind you, this car is brand new and under FULL FACTORY WARRANTY. They even went so far to print out a sheet of parts that were supposedly ordered for the car by the mercedes dealership I bought it ar, mentioning that my car had damage and they probably repaired it (with so called none OEM bolts). Funny thing, this car was FACTORY OWNED BY MERCEDES, and when searching for the parts they came up as LICENSEPLATE FASTENERS. I understand that I did not buy the car from them, but to treat a customer so poorly and even go as far as trying to scare them, so you dont have to do any warranty repairs is ridiculous. Needless to say.. I WILL NEVER GO BACK TO THIS DEALERSHIP.

Mrs Carrie was very kind and polite She let me know the Mercedes have a recall for my car thing that I don’t know anything about it will be repair at the same time of service...

The best place to get your Mercedes! I specially got my Mercedes there, our CLA 250! The service was amazing Chris Mulder was the one talking care of us our sales person, he explained every detail of our car and all the cars details-and for being a first time Mercedes owner it was very helpful! I love this place all the workers there are very friendly and their managers, they made us feel very good! And I will definitely recommend this place to buy your Mercedes! You get a good Deal!

Excellent customer interaction, great vehicle service and very timely

Went in for scheduled service, on time, had loaner vehicle, service done before estimated finish time. Cleaned vehicle, no problems at all.

I just got off the phone with Kenny - the Service Manager. I am delighted to say that he was most informative in updating me as to Mercedes involvement on the diagnostics and repairs to my car. It is important to note that I bought my car from Autonation who I believe have a working relationship with Mercedes of sorts, I am delighted to see that Kenny is going the extra mile to earn my future service business. Well done Kenny!

Excellent facilities and professional, courteous service. I wanted to switch dealership because of the bad experience last time I went to Maitland where I bought the car. They also have complimentary car wash but when the car came back it had not been washed as it was still dirty. Something about a shift change, etc.... So I figured if they can't get a car wash right do I really want to trust then to perform any other service?

Had my vehicle in for two minor recall issues. Everyone was very polite and service oriented. Brittany, our service representative, was caring and efficient. My wife and I commented to each other on the way home how nice everything went. NO FUSS, NO MUSS!!!

This Dealership is like car buying should be-used to be. Knowledgeable staff, room to test drive properly, and detail oriented. Service in Every aspect of their dealership is To Notch. No pressure, just attentive to your needs, willing to go the extra mile, clear and up front about Everything. This is where to go to find the Perfect Vehicle!

The buying process was quick and painless and the staff was extremely kind and helpful. I'll never buy a car with anyone other than AutoNation.

Wonderful service very warm and welcoming. Unfortunately I feel this wheel sensor problem is a intrinsic weakness of the Mercedes Sprinter as it recurred after 150miles of driving. I am now going back for a second try at definitive repair in the am(3/16/18) a 140 mile round trip from where e are camping.

Excellent all the way through the process. Ryan and David walked us thru the details so graciously . Thank you everyone. We'll definitely tell our friends.

Thirty minutes to replace a recalled airbag. Clean dealership with nice waiting area. Service people were quick and efficient.

Great had no appointment and was taken care of ASAP

I had scheduled a recall air bag repair for which the dealer had confirmed at time of appointment they had the proper parts for my vehicle. After a short wait in the lounge I was informed they did not have the parts for my vehicle. They had service this vehicle before and knew the VIN. This should have told them the proper parts needed. This was my third disappointing service experience at this dealer.

I only had about an hour to work out my deal, do the paperwork and drive back down to Miami from Orlando. Nick was working with me via text and phone for a couple of days and showed me how to reserve the car for 48 hours. Everything went as planned. The car was there, new as described, the deal was what we had agreed on and they got me a better deal than my own credit union for the finance. Fastest, best car purchase ever...and I do about 2 of these per year! Just wish I had a better value on my trade-in. But this was partially offset for a good price on the M3. Thank you all for the great and fast service.

We went there to give service to our car. Our experience in this place was great. Hector has a very nice customer service and answered all the questions we had in a very professional manner. Though, we would like to recommend you to give Hector an office, with chairs for the customers, since his desk was in the hall, so he can serve the customers more properly. Thank you for your super good service. Keep it like that!! Blessings <><

Was getting conflicting computer messages about rear brake lights and left rear turning light. The dealer found no real problem and reset the computer. This seems to have fixed the problem. Also had an oil and filter change.

Great experience with salesman Syed Shariff. He was very knowledgeable and attentive.

Thank you..............................................................

I'm very disappointed with the quality of service after I purchased my used Infiniti, QX56 from this location. During my test drive the "service" light came on. Jessie, the salesman, immediately took the car to the service department to have it checked; while I discussed financing with the finance department. Upon the car return, the service light was some how turned off. I bought the car late that night and drove home; which is quite some distance from the dealership. The next morning, I started the car, and every service light came on. Obviously, the 125 point inspection certificate was not correct. The same day, I contacted Jessie about getting it serviced near my house. Later that week, I was sent to a Ford dealership (for an Infiniti) who is part of the autonation program. Unfortunately, Ford had no technicians that could service my car. I contacted Jessie again to find a solution. He supposedly was in contact with a warranty department, and I was told to leave Ford. Since then I've contacted Jessie back on many occasions, and spoke with the new car dealership manager (Alan) about the situation with no resolution. Its been two weeks later and I still haven't had any solution to my service light issues. I've had to reach out to them almost on a daily basis, with hardly any call back on the progress on how to resolve the issue. This is really sad, because I really thought I was purchasing my vehicle from a reputable car dealership. I do not recommend this car dealership.

I can't say enough about my recent experience at North Orlando Mercedes. After losing my husband 3 years ago, I was making my 1st decision all by myself in 3 years so I think I needed a little extra time and patience. My agents Nick and Jarred were great, couldn't ask for any better service or attention. They were always available for any questions but in the end stepped back and let me make up my mind. I love my car GLC, if anything makes you park far from mall entrance it's a new Mercedes. Thanks for everything.

I have visited the dealership several times over the past 10 years. As this is my 2nd MB purchase. Each time the staff has been very pleasant & attentive. The facility is clean and well maintained. And, the services that I have received on each visit has been exceptional.

David Z. was excellent! He never gave up and always gave me information that was useful in making my decision. I recently purchased so can not comment on the service but from other reviews I'm seeing, it will most likely be another positive experience. Thanks David and Jefferson for all your expertise!

I had great experience . My sales agent Syed Sharif was a wonderful person. Friendly honest with integrity and class

I bought a 2016 Mercedes and took it in to MB of North Orlando for an overall inspection. You can't go wrong with their service - both mechanical and personal. My advisor, Ben was especially helpful and courteous.

We had an overheat issue that required a tow. They got us quickly into the bay, diagnosed, repaired and on the road in a timely manner. Thanks to the Team for their service.

Excellent service Ryan did a wonderful job. Thank you Mercedes Benz.

Stress free smooth and fast experience. David and Elizabeth were a pleasure to work with!

Saleman was wonderful David...help me find car that I wanted..thank so much....

Great customer service. I loved the ability to connect with my sales person Via email and text prior to the transaction. That really facilitated a smooth process. Nick was awesome!

We gave a second chance to Mercedes Benz North Orlando. First time we were very disappointed with the buying process and the honesty of our sales guy. This time Mr. Zechman (E com manager) made our buying process transparent and a great experience. The financial manager was great, she explained every paper prior our signature.

The salesman was great and had us in and out in less than 2 hours.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

I called Contemporary for service on my Sprinter Motor Home and was connected to Auto Nation. The Service Advisors were professional, provided an appointment and followed up with Email confirmations and reminders. The problem was detected and arrangements were made to insure that the warranty paid for the repairs. A courtesy vehicle took me home, returning later to retrieve our repaired motor home. The service advisors were friendly and efficient. The one recommendation would be to install a motor home vehicle wash, as promised by the confirmation email!

Ryan at Autonation was very helpful and attentive in finding the right vehicle that met my needs. He helped to facilitate the financing and get me in and out on my schedule.

Very Friendly and efficient staff, they had my loaner car ready for me and i was in and out.

I was made to feel welcome when I entered the facility and was taken care of in a professional manner.

No Hassle, Salesman was very knowledgeable about the vehicle.

Incredible experience from sales to finance. Everyone there worked well together to assist. No one will accost you or pressure you here, but will be there as soon as you need them.

Wonderful experience! Great service rep. Fast service. Would highly recommend the dealership to everyone.

No problems. Work was done when promised. All my questions were answered.

Excellent experience again having my car serviced! Great job!

Great paring party before playing golf with the Qs

enjoyable and informative experience. Would highly recommend dealer to friend.

Salesman did not show flexibility in dealing. Salesman did not explain the difference between models

Mr. Mike is a great guy, excelent,careful,considerate, accountable. My last experience in MB north orlando is awesome.

Ben, was very helpful, excellent service.xxxxxxxxxxxxx

I recently brought my c230 sport in for a recall service and they did an excellent job with the customer on boarding process with next steps and what to expect. Everything was done on time and faster than I expected. They even did an inspection on my car battery and they gave me their honest opinion on it, to make sure I GET IT ADDRESSED SOON or it could cause further issues. I'm very happy with the service. I believe Mike was the service guy that worked with me!

I recently brought my c230 sport in for a recall service and they did an excellent job with the customer on boarding process with next steps and what to expect. Everything was done on time and faster than I expected. They even did an inspection on my car battery and they gave me their honest opinion on it, to make sure I GET IT ADDRESSED SOON or it could cause further issues. I'm very happy with the service. I believe Mike was the service guy that worked with me!

Very easy, no stress, respectful approach to the car buying process. Jordan my rep is outstanding!

A totally seamless transaction from my first internet inquiry to the final paperwork. First contact with Oren on Sat. am and drove 200 miles on Sun. to complete the sale. MB gave me more money for my car than CarMax. Elizabeth completed all the sale paperwork with ease. My 2016 used car in perfect condition just like the transaction.

My first experience with these guys was all positive. Leased a new car in an hour. We will be coming back in 3 years for our next lease.

I have been a customer of Mercedes Benz of North Orlando since 2012, and I have had nothing but excellence of service and support from the entire staff. They are most excellent to deal with in all aspects...Whether service, support, finance, car wash, these people are a team and they care! If you need a local Mercedes dealer to call home, these are your guys! Ryan Allen

Took my wife car to the dealership, was kept informed of the process at all times. When we went to pick it up it was clean and the whole thing was a great experience. The service advisor Mike was excellent. Will recommend.

Excellent experience. Loved my sales representative, Nicholas Lang. He made the entire experience wonderful and easy.

First time visit to service department with 3500 Sprinter Chassis. Heather Olson was my service advisor and handles my issues very professionally. The service received and solution to my issue was carefully orchestrated by Heather and the mechanic Troy to provide a solution that worked quite well. In fact their solution gave me the opportunity to save several thousand dollars on the maintenance costs. Appreciation to all the service representatives for assisting in my vehicle service.

Taken very good care of...Mike Sanchez is excellent...

On our way north on the turnpike yesterday from south Florida, a couple of engine warning lights came on in our motor home built on a Mercedes 3500 Sprinter chassis. From about 30 mi. south of Orlando, we found a number, called, and Mary (I believe) answered for service and we told her of our dilemma. She said to bring it right in. When we got there about an hour later, Kenny, the service manager, said they would run some tests, and if they could, they would get us right back on the road. After diagnostics, he reported that they knew the problem, had the parts, and they could get us going in a couple of hours. And, by the way, we see that you have a recall on an airbag, would we like to have it replaced without taking any longer? We agreed that that would be great as long as it didn't delay us any further. He also offered to drive us out to lunch while we waited, and came by to keep us updated on their progress several times. And, sure enough, we were back on the road right away, and all is good. (Oh yes, the recall notice arrived in the mail today, so they even saved us a special trip to get that taken of.) Thanks for the great attention to detail & the fine service.

Jessie Gilbert, was so patient and helpful. Even with multiple customers and pouring rain he held his composure like a very professional. Thanks for your help Jessie. Enjoy your time off with family. Happy 4th!!

Great place great people can never go wrong here! Service wayyyy above average

Mercedes Sanford team has excellent customer service. I worked with Heather from scheduling through completion and she is very knowledge and professional. The automatic tilt controls for steering wheel had to be replaced. I had a Mercedes loaner and my car back at the end of day. The staff is very tentative to your needs and busy schedule and had me in and out within ten minutes each time. Great job!

Always friendly people in service department. I highly recommend Mercedes in Sanford Florida. Quality service.

Good service I am satisfied. I would recommend this dealership to others.

Just relocated to town and was looking for something used and on a budget, found what I was looking for at a price that fit! Thanks again

Car was finished being serviced earlier than expected. They had no problem setting up appt and having it finished by a certain time to accommodate? other appts I had.

The check in process took a long time and I had an appointment. First, I had to wait and during the check in, we were interrupted for a long conversation with a secretary. While car was being serviced (4 1/2 hours for a routine service), no one came to give updates or offer a ride to go someone else. Thank goodness the waiting room was comfortable.

Always a pleasant experience. Great waiting area or a ride to nearby places. Friendly and courteous staff.

INSPECTION WAS COMPLETED IN A TIMELY MANNER WITH UPDATES TO THE PROGRESS

Exceptional experience. Friendly. It was nice to get my car back cleaner then when I got there.

Had an amazing experience purchasing my Mercedes.. would absolutely go there again!!

I worked with Syed Shariff from early discussions, to special ordering, to the final delivery of the car which I received on 5/22/2017. Syed was always reachable, knowledgeable, professional and helpful during the entire process. I'd give him a 10 star rating for customer relations. I just arrived back in Michigan for the next 6 months and truly enjoyed the ride and love the GLC300. Very happy and pleased with the choice and performance and I'll be back to order the next lease from Syed...

Great experience and Oren is the best.

Superb location and great hosts. Our doctors from TheRevolutionMedical. com team looking forward to returning

Very pleasant experience. The salesperson, JordanConner, is a consummate professional. He was very helpful and patient,discussed several options with us, answered all our questions, worked to get us a fair deal.

I was greeted immediately upon arrival. Paul made sure I knew what work was needed to be done. He also set my expectations regarding cost and how long the work might take to complete.

Heather Olsen and the service staff at the dealer were very knowledgeable and kind to me. Heather saw to it that everything was done with high priority and in a quality manner. I appreciate this dealership very much!

I am extremely satisfied with Carlton. He made the buying process very easy. He was very attentive to exactly what I was looking for in a car. He made the deal happened. I would definitely recommend his service to a friend and family members.

Sales department is perfection, but service is not top quality. For as much I spent on both of my cars from this dealership I expected more. Not taking my cars to this location anymore.

The very best car buying experience. Me Syed was ver knowledgeable and friendly. He did a fantastic job explaining the leasing process and very courteous.

The service and management, attention to details is unparalleled.

excellent service although a little pricy.Overall they did a good job and when I got the car back it was all cleaned up.

Top Notch Experience. This was the easiest car buying experience I've had. Direct and non-aggressive communication. No hidden numbers or surprises. The car was in better condition than advertised. I was elated/surprised that they serviced the car very well (even putting new tires on) while delivering it to me fully detailed in and out. Jessie was outstanding and helpful throughout the whole process. I'd gladly drive the hour out of my way to deal with them again.

great service manager, HELPED WITH BRAKE PULSATION.

Not only they sell First Class autos, they do it with First Class persons!

Michael Wheeler should get the Service Advisor of the year award! He did a fantastic job of communicating with me and managing the situation with my car. Thank You VE

Had a horrible experience today! Had cash stolen from the center console of my car while it was being maintenanced, but that's not even the worst part! I waited for a phone call from the Service Director (Jason) for 5 hours...didn't get one so I went back in person. He says he did an investigation, didn't find out who stole the money, but would give me a check to reimburse me. He didn't say I am so sorry, this is not the kind of care you deserve as a Mercedes Benz customer, I apologize for this major inconvenience, let me at least fill up your car with gas for having to come back here...nothing! Instead he says that I can file a police report, IF I want. I say "that's it, that's all you can offer me?!" His reply "I can detail your car if you want." Not at all empathetic. While I'm waiting for the check to be printed, which is made out in the wrong name no less, I file a police report and wait to speak with the General Manager, Walter. He finally comes up to me and says "I guess you're waiting to talk to me?" Yeah, I guess so! He says "let me start out by saying that legally I don't have to give you your money back, I am not liable for anything left in the car. Why would you leave money in there anyway?" BECAUSE I DIDN'T FIND IT NECESSARY TO CARRY IT AROUND WITH ME FOR 2 HOURS WHILE MY CAR WAS WORKED ON AND I CERTAINLY NEVER IMAGINED IT WOULD BE STOLEN AT MERCEDES BENZ, OF ALL PLACES. Again, not one apology from him whatsoever. The whole time he's rolling his eyes as if this is a major waste of his time. He goes on to say that I shouldn't leave anything in my car, that I can't bring my car back there to be washed because he doesn't want to deal with this again (even though that's included in what I am paying for!), that I'll probably go on to find the money in the car later on...basically that he doesn't believe me and that he's doing me some big favor by giving me a check. He says his solution is to fire all 3 guys that were in my car today since nobody confessed, and that he's sure if someone stole the money they would have admitted to it so their "buddies" didn't get in trouble. I tell him that I don't think that's fair for the two innocent guys; his response: "well you don't get to tell me how to do my job." What a jerk! I reiterate that this all could have been solved if the Service Director havd some customer service skills and he says "what else do you want, this is a moot point!" At this point, still can't believe that I'm hearing. I tell him that if he had offered me gas or something from the get go, this would have been resolved. He says "so this is all about a tank of gas?" No, this is about your poor customer care. Meanwhile, there are signs surrounding me that say "World class cara deserve first class care." Oh, the irony! I will definitely not be back at this place ever again. Even though it's a bit of a drive for me, I'm sure the Mercedes dealership of South Orlando has some tact. So very disappointing!

Jack was as nice as they come and well versed in my problem. I appreciate good service. He is a great road side assistane person

Excellence!!! Great customer service , top of the line professionalism .

Nick was wonderful! No pressure and made sure I got what I wanted.

Walter, the dealership manager for Auto Nation's North Orlando Mercedes dealership, promised me he would "make it simple". I really wanted to do business with a local dealership whose leadership is involved in the communities of Heathrow, Lake Mary, and Sanford. I knew Walter from several local charitable events his dealership supported and events he hosted at the dealership. So I gave him a try. He didn't disappoint me! He gave me his undivided attention, and we never haggled. He gave me a fair price for the new GLE 350, and top dollar for my trade-in. The car was ready an hour or so later. Another impressive aspect of my buying experience was the team of people with whom he works. From the salesperson, Jessie, to the business manager, Sabastian, to the Internet guru, Jordan, to the customer relations director, Liz, all were consummately professional, yet downright neighborly. I'm so glad we have a first rate dealership in our back yard! Thanks, Walter, and thanks to all the team!!

brought right in for tire change without man appt. Thank you!

Great experience with Paul outstanding service and follow up

Syed Shariff is an excellent sales manager. His professionalism and customer service is outstanding. He took the time to respond to multiple e-mails and made the sale of my vehicle seamless. I definitely recommend anyone interested in purchasing a car, visit Mercedes-Benz of North Orlando and ask for Syed. The dealership is a smaller dealership compared other other Mercedes-Benz dealerships that I have visited, however, they treat you like family and take care of all your needs.

Overall excellent and professional experience; service representative Mike Wheeler is a pleasure to work with and does an excellent job

Good attention and service. They kept me informed.

When I went to pick my car up after service, I was very disappointed to find that there was a black residue from what I'm guessing to be from mechanical parts on the beige door interior, beige floor mat, and where someone reached to get the seatbelt. I was told that the car had been vacuumed, and unfortunately that doesn't seem to be the case. I have an older model, and left feeling like maybe because of that my car was treated with very little regard. It was my first time here and I will be looking to see if there's another Mercedes close by.

Raul Moreno - Thank you so much for helping me with purchase of my new car. It's exactly what I needed and wanted. It drives so nice and it's very comfortable! It's perfect. I'm definitely spoiled now! Thank you for sharing all your great ideas and advices with me! I LOVE my new car!

Excellent Service experience. Personalized. Great service. Problems and repair were solved as told. Complementary loaner car.

I had an unexpected flat tire, I left the car at the dealership the night before. I received a phone call immediately the next morning letting me know it was not a repair situation and I needed to call them to ok a new tire. Well I slept late and did not hear the message until late in the morning and I needed the car back for business by 1:00 which gave them no time to do the job BUT they did get it done for me, and came and picked me up all in time. Thanks!!

I brought my vehicle in due to a foul odor coming from the cabin filter. I have the prepaid maintenance plan and was under the impression that this would cover the cabin filter. I was told, they would not be able to change it until I hit 20k, otherwise I would have to pay for the filter. I thought that this was pretty ridiculous as I was approximately 1500 miles shy. I explained to the service associate that when I scheduled the appointment, they never informed me of this (Dealership is 40 miles from my house). I asked to speak to the manager and unfortunately he wasn't available on weekends so I figured I would just call on Monday. A few minutes later, the service associate agreed to change the cabin filter for free. I said "great" and thanked him. After about an hour or so I was on my way. I get a call 20 minutes later from the service associate asking me if I was still in the area? I asked him why? He said "WE FORGOT TO INSTALL THE CABIN FILTER".

Wonderful, professional service department! Highly recommend!! Prompt too!!

I was in the market for new vehicle and stopped at Mercedes-Benz of North Orlando to see what they had to offer. I really wasn't thinking I was going to purchase a vehicle that day, but Oren introduces himself and went the full 100% plus and found my perfect vehicle. I highly recommend, if you're in the market for a great car, that you visit Mercedes-Benz of North Orlando. They treat you like royalty.