They gave me door to door service. With this pandemic they were able to accommodate me.

Excellent and honest service. This is my 5th year having the service performed on my car. I am treated like a VIP. My car is washed when I pick it up. Thank you M/B of North Orlando.

The team at MB of Orlando North is professional, knowledgeable, and patient. Special thanks to Chrystal, Kumar, and Jennifer for their care and effort to make me a satisfied customer. They made the experience pleasant, which is why I would recommend Mercedes Benz of North Orlando. Thank you

I must say that dealership’s GM, Walter is super nice and tries his best to satisfy customers in anyway possible . I had factory issue with my 2020 CLA , and his team made sure I had loaner as long as I needed it and kept me up to date with repair progress . At the end he made sure I walked away happy. I would definitely recommend this dealership.

Courteous and friendly. They did all of the recall requirements and the 70k mile service. Even gave me a loaner free of charge because of the time factor in completing the service.

Whether you are buying a brand new luxury vehicle or a preowned vehicle, you’ll get treated like a VIP. They made the car buying experience memorable and special. No stressful number crunching or pressure, only great service from Walter and Jordan. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!!

Whether you are buying a brand new luxury vehicle or a preowned vehicle, you’ll get treated like a VIP. They made the car buying experience memorable and special. No stressful number crunching or pressure, only great service from Walter and Jordan. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!!

Brought my car in for a safety recall. Courtney in service was amazing!! Great communication and truly cares about the service they provide. 5 Star customer service!

Always a pleasant dealing with all employees at Mercedes-Benz of North Orlando. I always deal with Carlton and he makes sure that I am totally satisfied. Very wonderful experience. Thank you.

I purchased a new Sprinter Van in 2014. 2020 was a challenging year with this van, it stalls while stopping, the check engine light comes on. The first time I took the van in, fuel pump replacement. The van continues to stall, fuel regulator replaced. I opted to replace the fuel filter. Van stalled mid December of 2020, i called the service department. I have called several times to set an appointment to find out the fault code on the intermittent stalling and check engine light. My last call was just before I contracted Covid around Christmas. It is now January 22 and no call. I now wonder if I want to purchase a new van from Mercedes. My last two vans have been Sprinters. Very disappointed in the service, thinking about a Ford.

This is my second Mercedes from Mercedes-Benz of North Orlando. I have always received the best service you could ask from the service department. Courtney and Ashley and everyone there. They are always courteous and polite and my car returns in Tip-Top shape. Many thanks to the entire staff.

Tom Welch is a great representative for your company. He is straight up, honest and hard working on behalf of the customer. Being a Service and Parts Manager for over 20 plus years I appreciate someone who honestly takes an interest in their customers...

10 Was ok. I do not agreed with some recommendations due to the fact that wasn't accurate.

Courtney was very helpful and pleasant thank you Courtney

Our Service Manger Richard Shattuck was Outstanding. Should be the employee of the month.

Great Service .. 👍🏻 to our service adviser Richard .

Jennifer, and Rick in service are great.

Found a great car at Mercedes Of North Orlando. I placed a hold on the vehicle and Jordan (internet sales manager) was very professional and quick. He had the car ready for me and I was in and out in less than 1 hour! Awesome experience.

great service friendly and compassionate

Courtney was very courteous n attentive 2 my needs and also went out of his way 2 provide me w/ a loaner.Thank you Courtney n TEAM MBNA 4 always b there 4 me for almost past 2 decades! P.s. Courtney, I might have left my Sunpass n charger in the loaner. Plz advise. Thank you

A note to Walter Grundorf, GM, Mercedes Benz of No. Orlando: Thank you for your involvement and getting my problem rectified. I am appreciative! Mel Halfon, CW4, US Army (Retired)

Best buying experience of my life. Fast and friendly staff.

Fantastic work from the service department,Thank you so much Tom !

Took a little longer than told, but received car in perfect condition!!

Worst customer service I’ve ever experience from a dealership. Had to call sells person for updates on vehicle but he was never available and they promised he would call me back but I never received a call from them.

One of the best dealerships in Central Florida. I have used this dealership for service on my 2016 C300 for the past 2years. Each time I’m in my service advisor Jennifer is an absolute sweetheart. My last service I was willing to wait the 5+ hours assist I was told no loners were available at the time of my appointment. When I got to my scheduled appointment she made sure that I had loner so that I could get home. Well, while looking for my loner I met one of the nicest sales professionals that I have come across in a VERY long time. Mr. Carlton Small, is an ABSOLUTE GEM!! I came in for a service and left out with a 2020 .... lol. By far the most seamless car buying process I have e we had at dealer. He was knowledgeable and really respected my concerns and opinions. If you’re are in the market and thinking about getting a new auto definitely go and see him. He provides white glove service before and after the sale. Thank you thank you . I will definitely continue to use the dealership even though there are a few others that are closer to my area.

It's Mercedes-Benz, so you expect and receive 5 star service!!

My experience with Syed Shariff when I purchased my 2012 ML 350CDI was wonderful. Mr Shariff could not be more helpful with the sale and the instructions on how to work the electronics.

Walter is the best.

Experience was professional in all aspects

Service is thorough and Crystal my advisor was fantastic and kept me updated. Loaner was available upon drop-off. Car was serviced, picked up my car, was on my way.

Great customer service

Jennifer is the best! Charlie the director is a great leader and it shows in his staff. I highly recommend the Dealership for Service and Sales

Service Dept was efficient and friendly. I purchased my vehicle from an out of state Mercedes dealership and Mercedes North Orlando treated me as I had bought the vehicle there. Quality job, vacuumed interior wish would have wiped down dash and other surfaces, def not a deal breaker! Thanks

This was my first experience from this dealership . I had previously done buisness with my dealership in maitland who I had bought 6 automobiles from since 2000. I had the pleasure of dealing with the most efficient,knowledgeable and polite young lady named Crystal. My car had to be picked up by roadside services of which Crystal handled immediately. They came within 45 minutes to my home and picked up my automobile. I was contacted by Crystal who introduced herself to me and informed me they had the vehicle. She asked if I was in a hurry as it was Friday afternoon . I told her no. She informed me that they would look at it on Monday. I received a call from Crystal on Monday informing me that my automobile was ready fror pick up. They replaced both batteries ,battery in key ,and done the two year service. When I arrived at the dealership the fellows were very nice and pulled my vehicle up within 5 minutes. I have to say this was my best experience ever! I will most definitely be buying my next vehicle there! Thanks again! You guys are great!

I had an exceptional experience with John. He took care of everything I needed and provided service that I would expect when walking into a Mercedes dealership, prompt and professional. Thank you, John!

My Metris has had constant issues from bad wheel sensors. Unfortunately, MercedsBenz has failed to redesign the sensors and they continue to fail. Furthermore, Mercedes has also not extended the warrantee on this part. So, we will be forced to part with this vehicle.

Best service I have experienced.

Great experience and easy transition. I had the amazing pleasure of having both Ryan and Carlton. They had patience and answered all my questions. Thank you for a wonderful experience at North Orlando

Rick Shadduck from the service department does an excellent job for Mercedes. He knows the customers and helps with proactively planning and preparing for any maintenance needs. He is an advocate for the customer and Mercedes. We are grateful that he is our service representative!

Carlton made the transition super easy. I told him what I was looking for and made it happen.

I gave all 5 stars due to I generally have a wonderful experience however I was disappointed with the length of time it took to replace a tire ! Two days and I needed something else looked at and I was told they did not have the time ! I was promised my car the end of the day I brought it in and was lead to believe the tire was done to find out it wasn?t plus they never got to the other issue. Courtney was terrific but the initial day my car was in service he was not working, I need help with an issue and it seems I can?t get anyone to assist!

The customer service (Courtney) goes beyond the expectation. I now truly know that he will always take care of his customer first. Thank you!

I absolutely love Mercedes-Benz of North Orlando! Fadi, was my sales associate and he was absolutely amazing! If it wasn’t for him, I would have not gotten the car that I wanted. If you have never been to this dealership before I highly recommend you trying it. You will not be disappointed!

Sales Excellence and upmost understanding of Vehicle mechanical and technology offerings. Jordon Conner delivered non traditional sales pitch but instead provided a.balance of value and business ease. Will recommend MBONO to my friends.

Not the least inexpensive way to go, but the service is great and the service personnel are the best - courteous, patient, helpful and professional at all times.

Pleasant professional experience with courteous staff and very nice facilities.

Nice facility. Convenient location. Courtesy loaner provided for the day, to avoid the inconvenience of waiting several hours for repair. Great customer service from my point of service contact, Rick Shattuck!

We have bought four vehicles from here. The staff and vehicles are top notch, we are very happy with our experiences. A big shout out to Syed, thank you for all you do.

Had a wonderful experience with this location. I had many conversations with Cortney and he was extremely helpful and took very nice care of my C300 and made sure I had everything I needed. He went above and beyond and even helped to set up a complimentary detail. I will definitely be back. Thank you so much!

Over all experience was great and done in a timely fashion no all day experience like most dealerships. My maintenance experience with Courtney was exceptional and I’m so happy with my decision to buy a vehicle from them. I would highly recommend car shopping with them.

Very friendly service! Staffs are very thoughtful and let me feel welcomed from the very beginning at the door. I was told it took 2.5 hours, but finished in 2 hours and they make sure there’s a quiet place for my work while I was waiting. Thank you!

Great appreciation for the exceptional service offered by Courtney and the service department as a whole. Very professional, courteous and pleasant experience. Best Regards.

Everything worked out well , Rick has taken very good care of me and my vehicle .

Sales and Service Departments provided us Good Friendly Service.

Jennifer was great, however this time around when I called to schedule my appointment for service I was told I couldn’t get a loaner!! Such a disappointment every time I deal with this dealership!!! I paid for my “brand new” car cash not even 3 month with the car and have been in the dealer more than 5 times!!!!🤦🏻‍♀️

The friendly and expert staff provide expert and speedy service. I plan to always own a Merecedes purchased from Mercedes-Benz of North Orlando!

Service department did a good job in replacing the right front wheel sensor on my motorhome. Service was fine but this is the 5th wheel sensor that had to be replaced in the last year. Repaired under warranty. Problem is not with dealer but with Mercedes Benz which clearly has a problem with this part. 2 previous repairs were done by other dealers when I was traveling.

I have always had exceptional service here, whether it was Sales or service. Thank you, Carlton in sales and Rick in service. You guys rock!

The service was a 5 star experience, Very professional.

My car had two new batteries installed and my service adversely, Cartney made it happen. It was completed on time.

Very friendly, kind , easy to talk to washed our car . Took time to explain the problem we had with our car

Very friendly and fast service

My 2020 vehicle has technology issues. The Alexia like feature does work and the AC was not functioning because of technology in the car. I hope after they get the new part all will work.

My Service rep Tom was very courteous knowledgeable and kept me apprised about the repair work. Auto was ready as promised.

Carlton Small. Be sure you ask for this guy when you visit for a purchase! After my mom experienced several failed customer service attempts at MB of Daytona, I searched reviews with hopes of finding better service at a nearby location. My mom is a little older, so I wanted a salesperson who would be patient and genuinely nice when she visited. I read great reviews about Carlton, called him up, and I'm excited to say he lived up to every word! He answered all of my questions (I live out of state) and made my mom's experience enjoyable. I can't thank him enough for his pleasant demeanor and for setting up and thoroughly explaining all the fancy features that come with her new vehicle. I feel like this type of service should go without say for a brand as prestigious as Mercedes, but I've learned no matter the brand- it's the person behind the service that makes the experience memorable. YOU ROCK Carlton!!

Отличные ребята, отличный сервис, рекомендую!

Jennifer is our service advisor and does a great job communicating, works in a timely fashion and always provides great service. Had an interior/exterior detail and the detail DEPT did an excellent job! Also had software updated. Love this dealership.

Great Service, Richard Shattuck has been great and very helpful at all times.

I had a great experience, one of the best. Very easy to buy the car, not pushing and very knowledgeable. I would recommend anyone looking for a car to visit them, and you will be totally satisfy. I am extremely happy !

The service department at this location is the bomb. Everyone here is exceptional. I worked with Jennifer Neely and she is incredibly kind and professional.

The service department at this location is the bomb. Everyone here is exceptional. I worked with Jennifer Neely and she is incredibly kind and professional.

Excellent prompt service!Service staff were helpful and courteous!They went out of their way to have my car ready on promised time!

Recall check to determine whether repairs were needed; over my polite request that I could wait, Courtney instead got up from his lunch and did an immediate inspection on my vehicle. He then prepared an order that the recall was completed to cease any further notices from MB warranty. Professional courteous customer service oriented response by Courtney; a role model for excellence.

Mercedes Benz of North Orlando is simply awesome!! I have dealt with them for s few years now and I am exceptionally pleased with all aspects of this dealership. From greeting me when I enter the service entrance for service or a car wash, they are professional, courteous, cordial, and just a pleasure to deal with. They go out of their way to help and they understand customer service! Best dealership I have ever dealt with...Even better than Lexus and BMW. I recommend them! Hats off to Jason who takes care of me now, and to the greeting staff which is made up of several sharp young college kids who "get it"!! Great team!

Great dealership, my car was repaired in a reasonable amlunt of time.

What a great experience it is worth the drive to Sanford.

This is my third Mercedes always dealt with Ryan very professional knowledgeable. Very pleasant experience. I do recommend the dealership and highly recommend dealing with Ryan

Syed Shariff was extremely professional and courteous. This is my first Mercedes-Benz Sprinter van , will not be the last.

This is the first Mercedes Benz Sprinter to be added to my company fleet. Syed Shariff, fleet manager was extremely professional and courteous over the phone. He sourced the right van for my company needs. When I arrived the transaction papers were ready and process was seamless. BTW Syed was as nice in person as over the phone! The Sprinter is now the gold standard when I add the next van ! My driver loves it !!

Courtney was exceptional, professional and informative.

Perfect !!

I was thinking to buy a Range rover but after visiting the Mercedes and meeting up with Ryan i completely changed my mind, He was really helpful and well experienced walked me through all details and within few days i got my GLC , i love it and am thankful.

My car went in for the recall of the Takata airbag. It was a quick process.

Just bought our second car from Mercedes-Benz of North Orlando and it was even better than the first time. Fadi Hosn was our sales exec and he had only one objective: our total satisfaction. Thank you Fadi and M-B of North Orlando.

Was dropping my car off for a safety recall check for the next day. The service person, although busy, took time to check a date and confirmed nothing had to be done. He saved me time and was incredibly nice to work with. Highly recommend this service department!

Everyone was pleasant. Social distancing etc. due to Covid, snack area well stocked and my wait time was good!

Great job so details and people are kind. Thank you.

When I made my appointment to have my sunroof repaired, I was assured the necessary parts would be available on the Saturday before my Monday morning appointment. Upon dropping my vehicle at the dealership, I was told this was an extended repair that would take most of the day. I would receive a telephone call regarding the status in mid-afternoon. No call. I telephoned and was told the vehicle was not ready but should be by early Tuesday afternoon. Again, I was to receive a telephone call regarding the status of the repair. Again, no call. Late Tuesday afternoon, I telephoned and was advised that the repair had not yet been started. I was assured it would be finished by late Wednesday afternoon but I would be telephoned around noon on Wednesday to be advised of the progress. Once more, no call. Approximately, at three PM I telephoned and was advised the vehicle would be finished by five PM and I had until seven PM to pick it up. I was given a loaner. A 2020 A220. Since I live more than fifty miles from the dealership, I rely on GPS to navigate to the dealership location. To my dismay, I discovered that the loaner did not have any USB ports to connect my cell phone to keep it charged. It only had USC ports. It was a somewhat stressful trip to the dealership to pick up my vehicle. Granted, technology is moving at a fast pace. Why Mercedes would assume everyone would rush out to purchase new USC cables to connect their devices to Mercedes' vehicles is beyond me. A simple transition of providing both types of ports or, having adapters available, to accommodate all customers would be have been nice.

Poor service on a simple flat tire. Took days before fixing it saying they were looking for a replacement tire and in the end said they were able to fix it. Promised delivery of vehicle since their tow truck deposited my car to this branch which is an hour out instead of the nearest. In the end I had to ask my husband to drive me out there to get it since it is more than an hour’s drive. Customer service personnel promised to order the part to replace the tire 3x and never ordered it. I had to go to another branch personally just to get the part. I can’t recommend this branch or you won’t have your car back in time for work!

My visit this time was actually to sell my Mercedes because I am moving up North. I was treated Professionally, and Courteous by Jacob Connor who made the process seamless from our first conversation via email to arriving at the store. Nothing Changed, what he quoted me for my car was fair and I was Happy with the results. I previously also had my car serviced here and was again treated like part of the family with Kind, Professional, Service. I highly recommend Jacob Connor and MB of N.Orlando they are part of the AutoNation group and can help you with a car on their lot or another AutoNation lot. Once again ask for Jacob

Always a pleasant and helpful experience. Both the facilities and personnel are top notch.

Great service! If you have a Sprinter, ask for Tom Welch -- he's great. Right on top of things, excellent at follow up and very responsive.

Had to sell my Mercedes due to moving up north (no car needed). I contacted Jacob Connor and was treated With Courtesy, Professional, and offered a Fair price for selling it without buying anything else. Thank You Mr. Connor for your Excellent Service

Omg best service ever christ the salesman is the best

Outstanding customer service. Strong willingness to assist and exceed expectations. Highly recommend Service Center.

Very satisfied with Jennifer, thank you

Service advisor Cortney McLean always delivers great customer service. Provides transparent and detailed understanding of services and pricing.

Friendly staff. Got the parts I needed for my C Class and even enjoyed a hot cup of Starbucks coffee.

Great service as expected. Greeted at drop off and pick up. The service MGR. (Tom) was fabulous and kept me informed on the progress on my car. Definitely recommend.

Courtney is a great guy and tried his best to help us BUT there’s nothing like buying a brand new car that has to go in the shop every 2 months for over a year for the same issue just to be told that there is nothing Mercedes can do for you. Definitely won’t be buying this junk again. Anybody want a lawn ornament?

I am always very pleased with the service at Mercedes-Benz of North Orlando. I have become friendly with Rick (Richard) there and ask for him by name. He is always courteous and helpful..

Big thank you to Carlton. He was extremely patient and understanding in helping me find the perfect car.

We went in for our 2nd Maintenance Service on our Mercedes and it was just as pleasurable experience as the first one. We have always used the Mercedes-Benz of South Orlando at the Mall of the Millenium for years and never felt comfortable there. Me and my wife felt out of place and we were treated that way, it could be because our Mercedes was not in the $100k range. Our Service Advisor "Courtney" was very pleasant, professional and knowledgeable when it came to helping us with our vehicle, because of his good advise, he helped us to purchase the Pre-paid Maintenance Package we were not aware and it was worth every penny. We used it the same day we bought it with no problem, it will save us lots of money in the long run and it's transferable. Mercedes-Benz of South Orlando, never even mentioned this great benefit and they did not even have brochures on it. In addition, their Sales staff were also pleasant and not over bearing. They made us feel that me and my wife belong and we will be doing all our Maintenance Service with Mercedes-Benz of North Orlando and we will be purchasing our next vehicle there as well. Thank you!

First class service on my car. Very professional and qualified staff.

Air conditioner on my 2019 RV was acting up and they found a switch that needed to be replaced. Need to drive it on a trip to see if that fixed it. Tom was very personable and knowledgeable.

Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He will answer questions and I had a lot. Look him up if you are shopping for a new or used Mercedes Benz.

Thomas in service is awesome! Very friendly and a great communicator! Does an excellent job making you feel welcome and remembering who you are! ❤️

Courtney was my advisor and he was very professional, great experience

Always a great experience at Mercedes when I deal with Courtney in service. He communicates and make sure you are aware of whats taking place, even if it is just to get the car detailed. Thanks guys

Great people, Mr Ryan, Mr. Robert and GM. highly recommended this Dealership and Mr Ryan to all

Took my car in due to the wiper fluid not working for the 2nd time again up front (clogged or jammed). They took care of it with no issues. Much appreciated.

Service is spot on. Again, Sanford Mercedes serviced our vehicle and didn’t clean out our wallet. We highly recommend this dealer above others.

Service Advisor added a redundant order that was completed on our last service appointment. A $600.00 Transmission Service, with only 7k miles since the last completed one. I only hope that he miss read our Sprinters maintenance history.

I was quoted 2- 2 1/2 hours for a oil change and 3 recalls on my vehicle. I was fine with the amount of time and they provided a shuttle service which is convenient. After 3 plus hours they did not finish all of the recalls. They advised it would take a couple of more hours because they were having issues with one of the recalls. I had to call and check and go through multiple ppl before I actually was advised as to what was going on. I understand some things are out of their control, but there was definitely a lack of communication. Service advisor was nice, but for them to think it was okay for me to sit at the dealership all day was outlandish to me. They should have offered a replacement vehicle once they were aware repairs was going to take all day. I was not happy with the service.

John treated me very well. He responded quickly and answered all my questions. Unfortunately, the finance department dropped the ball by not paying off my BMW on time and I'm assessed a late fee and a possible late payment. I'm even considering making the payment myself to avoid any issues with my ex-BMW. I highly recommend John McClung. Hopefully, the finance department will get my BMW paid off. Finally, it took 2 weeks for the payoff to arrive to BMW. When I called and to my amazement they told me: This is normal !!!. I believe is NOT right.

Every now and then, things do not always go without a snag. In these instances, you depend on those in responsible positions to rectify those snags. Walt, the General Manager, and Courtney in Service, are people you can depend on, when help is required. My Army career taught me to appreciate people like them.

Good efficient service with good discussion of my service needs.

Made an appointment for a simple tire. Arrived 10 minutes early and sat for 15 minutes until I was greeted and said they would get me a quote on the tire. After 30 minutes, I went to find her eating her lunch and still did not get the quote. After another 15 minutes she came back with a quote of $125 more than I could get it locally. I left without the tire and and had the tire ordered and installed today. Poor customer service

Huge disappointment. First time we visited a Mercedes dealership. The salesperson was very dismissive, and show zero interest in helping us. We went to Maitland and there the level of attention was up to our expectations

The initial sales experience was as pleasant an experience one may have during the process. The automobile is a joy to drive. However, my wife caused some minor damage on a curb and wanted to have it repaired. She contacted the dealer and was shuffled around phone calls, failed text messages, and full email boxes when trying to send pics of the damage for repair estimates. Two weeks into this process, I was about to just use a local body shop when a serendipitous email from Mercedes arrived in my mailbox asking for feedback on the dealership, which listed a contact number for service. When I contacted them the response was immediate and we are having the repair work done.

Sales member Fady was great!

Had Service B done on my Mercedes Metris. Was very pleased with the service.

just got my new CLS 53AMG4matic coupe at MB of North Orlando. The process was smooth and everyone at MB was wonderful . A great experience!

I have always had an excellent experience at Mercedes-Benz of North Orlando. This time was no exception. I'm not a techie person, and my Mercedes has a lot of toys. When I go for help the service people are just great. They are very patient and walk me through my problem I really appreciate the professional, knowledgeable and kind service. It's great!

My service Advisor Jennifer and Maia Menendez, really took care of us and the rest of the team did a fantastic job with the maintenance that I needed all the way to how clean my C300 - 2015 was when we received it!

Excellent service. Car completed when promised. Service manager was very knowledgeable and helpful.

Excellent service I recommend highly.

fast and prompt service. especially during the pandemic. good safety protocols.

Excellent service and friendly staff.

Excellent and friendly customer service from the moment we walked in all the way until the sale was finalized. Mr. Syed Shariff and Mr. Carlton Small were amazing, they didn?t just ?sell us a car? they really showed a genuine interest and made it a personalized experience, one we will never forget. I couldn?t be any happier and will definitely by another car from them again when the time comes in the future.

Jennifer in the Service Department demonstrates excellent customer service and goes the extra mile for customers. I'll continue to use Mercedes of North Orlando for my maintenance, repair and purchasing needs.

Excellent customer service

Great dealership, good inventory, knowledgeable and friendly sales staff. Everyone had masks on so safe as well😷

Good for warranty work but prices are way too high.

Great customer service

As always my Mercedes Benz experience its been the best every time I need services, my last experience is been the best, same quality and customer services to represent Mercedes Brand in every step of the way. Thank you very much

Great atmosphere! Jordan was awesome! Very knowledgeable about the vehicle and Very nice. He treated us like family. If you are going to purchase a vehicle ask for Jordan for the best experience!

I spent the majority of my experience with Cortney in service. Cortney was very professional, polite, and a pleasure to work with! Thank you!

My advisor was Cortney Mclean who was extremely courteous and professional. It was a great pleasure dealing with him.

I enjoyed working with the sales and Finance staff. They were professional throughout the transaction.

Fast, easy, friendly service. Cannot recommend selling a car to anyone else.

Rick, the service writer was very good, well informed and kept us up to date. When we picked up the car it had been cleaned inside and out. Would highly recommend the service department.

On time and accurate in the timing to service my car.

Even in this covid-19 pandemic, it was hassle-free process to drop the car for service and pick-it up a few hours later.

Good customer service

Excellent services I would highly recommend them to anyone reading this post.

Just had a fantastic experience at Mercedes-Benz of North Orlando! Our sales consultant, Ryan, was extremely knowledgeable and took his time with showing all the features of the vehicle. Everyone we worked with through sales to finance were helpful and easy going. Five star dealership all the way!

Fantastic experience! Our sakes consultant, Ryan, was very knowledgeable and took his time showing how to use every feature on our new vehicle. Highly recommend!

Courtney in the service department was extremely professional & helpful. Overall amazing experience !

First time purchasing from this dealership. Fadi Hosn, my salesman was outstanding. He helped us find the vehicle with the specific options we wanted very quickly. Very professional, courteous and honest. No pressure and valued customers time. Overall a good experience. Totally recommend them.

Great experience at the dealership. Communication was spot on.

Jennifer my service advisor was awesome from the time my car arrived at the dealership for service. She kept me informed about what was going on and what was need to repair the issues I was having with my older e320. Truly a much more pleasant experience from what I have had at other dealerships in the past.

They delivered it to my home and picked up the trade it saving me a 2 hour drive

Just past warrenty and gas cap door malfunctioned. The manager said if I did not get my oil changes and other items done at their shop they will shown me know Goodwill. I'm 1300 miles out of warranty. First of all I would never buy another Mercedes again with all the minor vs problemsand if I did buy a new Mercedes it should have surely would not be from this dealership

I brought vehicle in for 10,000 mile check up two weeks ago. I shared that we had been getting a message of the pressure on the right rear tire was significantly lower than the others (7-9 lbs). They dismissed it to atmospheric pressure . I knew that was not correct. I made an appointment to bring it back a week later. They told me I would be done in 30-45 minutes. 11/2 hours later they told me , I had a nail in my tire and it would have to be replaced. Another 45 minutes later it was done. The service rep acted like he was doing me a favor by knocking off $25. I had to take off work to bring the car in. It took a total of 21/2 hours and I could have gotten the tire cheaper somewhere else. I expect more from Mercedes Benz. Frank J Yurchsk

Even though they were not able to diagnose the problem with my car, the customer service from Jennifer Neeley was outstanding!!!

Very nice and professional people the lady who took care of me was the best.

Love it unquestionably the best place to buy and maintain a vehicle. Walt the manager knows what hes doing

Excellent customer service. No pressure . Attentive to my needs as a first time customer

The AutoNation team were very professional and made my entire experience a very pleasant one

Service appointment went very well!!

Great service and the personal touch that so many dealerships have lost !

Everyone I came in contact with at the dealership was very professional and accommodating. Purchasing a car can be very stressful but this experience was not. From my initial inquiries about the vehicle to the final delivery, everyone (Syed & Chaz) was concerned that I had all the information I needed to make an informed decision. To sum it all up, I’m very pleased with my experience purchasing two vehicles from this dealership.

Friendly and helpful. Prices are high compared to other dealers and mechanics. My service manager was kind enough to arrange for a discount on the diagnostic services --it was, after all - hooking up the computer and reading the diagnosis. Mine was a simple hose replacement as a heating element was out on the diesel fluid (DEF) system. Plan to spend at least $500 each time you need a repair. I have purchased a code/diagnostic computer so I can fix the simple stuff myself or at least go in with a knowledge of the mechanical or electric problem. $700 + change to exchange a hose seems quite excessive. If you want to be able to talk with the mechanic one should find a smaller shop but Mercedes mechanics know their business well so that is where I will continue to go.

Cortney, was my service writer, he was extremely profession and kept me informed about the repairs to my vehicle.

I brought my E400 in for service and was told that my next service would be in 5 months. They didn't try to sell me on a service that I didn't need. In fact they identified a problem with my battery and because it was under warranty they replaced it free of charge. Rick Shattuck Jr. is a great Service rep and always puts the customer first.

First time I brought my vehicle for service at Mercedes-Benz of North Orlando. I must say I was very please and impressed with Cortney. He was very friendly and professional. Great guy! very helpful and attentive to all of my questions regarding future services. Thanks

I cannot speak highly enough of John in the parts department! He has been one of the most genuine, caring, and helpful gentleman I've very worked with at a dealership! Every time I need something or just have a question he goes out of his way to make my experience exceptional! I have also worked with Jennifer, Brandon, and Tom in the service department and they have also gone out of their way to be helpful and accommodating! Definitely 5 star service at this dealership! ⭐️⭐️⭐️⭐️⭐️

1. We were told twice by John McClung that the 2017 Mercedes GLS450 (Mileage 55,219) was under warranty quote “until May of 2022.” He told us the original warranty and the Certified Preowned Warranty would even allow us unlimited miles, until May 2022. That was a huge selling point for us. We have repeatedly requested a copy of the warranty and have not received it. After doing some on-line research at mbusa.com we learned that the warranty for the original buyer was 4 years, 50,000 miles. So the auto was no longer under warranty. We also learned that the CPO warranty was for 1-year, unlimited miles. Then we learned that because the car was out of warranty it didn’t even qualify for a Certified Preowned auto by Mercedes. 2. We were told by John McClung that the auto had undergone a 165-check point in order to obtain its Certified Pre-Owned designation. However, the 165-point inspection we were given was from 2017, signed by John on the line that said “Pre Owned Manager” and backed dated to 7/16/17. We questioned John about the date and he said “oh the guy in the back put the wrong date on it.” Upon further review we see that this inspection is not even for our car. It’s for a GLA250W with 38,267 miles. We were told that everything inside and outside had passed inspection. After we drove home with the auto, as we were admiring our purchase, we spotted a gouge in the lower part of the bumper just above the exhaust pipe. The gouge was not disclosed to us. This auto could have never passed the 165-point inspection with this problem. We believe the inspection was never performed. Just now, 7pm Saturday 7/17/20, John came by with a new And different inspection report dated 7/17/20. We drove the car off the lot 7/16/20. How could it have been inspected today when we have the car? I believe he thinks we are idiots. It was never inspected! 3. During our negotiation on trading in our Lexus, John McClung, in collaboration with his Sales Manager, offered us a trade value for our auto of $16,900. We told him we had a trade in offer from another dealer for $19,900. We asked him if he could go back into the Sales Manager’s office and perhaps get another $1,000. John came back and LOWERED the offer from $16,900 to $16,300, telling us the Lexus needs new tires. So essentially we bought new tires for next owner. Bad form by Sales Manager and John. Just not negotiating in good faith. Felt like a rip off and we told him we were upset by it. In our view he could have cared less. 4. Now to a man named Ramy who tried to pressure sell us the Extended Warranty. He said “you must decide today!” Later he said that some used car guys wouldn’t let us go until we bought it, and he also said that some places just add it in without the buyer knowing. And...at least he wasn’t that bad. Really? Overall it was a horrible experience. We do hope you will advocate for us. These sales guys don’t care - - at all. Lots of lies.

Used their Valet service as I have family members that are immune compromised. This service was very efficient, tech showed up at my property in a loaner vehicle, wearing a mask. Made the process very safe and easy, putting my concerns about going into the dealer and potentially being exposed to Covid, at ease. I would definitely use this service again and highly recommend it for anyone

The worst service I have ever had!! Was told the the car would be ready at 12 noon. I finally received the car at 4:15pm. The driver that was to pick me up to go back to the dealership, never came. The service manager was lying to me many times. this is the second time this person has lied to me, her name Jennifer.

Absolutely awesome, was shocked at the entire experience. Everyone was nice, through, the car was more than what was relayed during the process. Awesome! Kathryn, Bonito, Dan, Mike and the store manager, just super.

Very poor sales people. First salesman did not show up for the appointment and the second salesman faves us wrong paperwork for two different vehicles we were looking at. Also he kept walking away for long periods of time.

Great place took care of our problem and we were in and out in no time.

Great service and willingness to serve!

I just recently took my car to Mercedes of North Orlando. The customer service was great and the staff was very attentive and friendly. Both Tom and Cortney in the service department ensured the highest level of customer service and ensuring that I was in and out in a quick and timely fashion. Thank you again!

The customer service was great, and Jennifer was an excellent service advisor. All of my questions were answered.

Chris Mulder was my sales associate and was wonderful from beginning to end. Highly recommend this dealership and You must ask for Chris. Very knowledgeable and respectful!

Purchased a 2016 C300 from here today. Found the car via TrueCar.com and drove down from Atlanta to purchase this car. Fadi Hosn took care of me from start to finish. Thank you MB of North Orlando for making the car experience simple and smooth.

We went to speak with the Manager Duane about John McClurg; but, was greeted on the lot by Carlton S. & can say he gave us the normal courtesy of a Mercedes Benz Employee! Hopefully he'll be able to get the truck we want shipped from Chicago! 🤞🏽

My experience was excellent. My C300 lease was almost up, so I walked into Mercedes of North Orlando and Carlton Small greeted me at the door. He was wearing a mask, which made me feel safe and we sat down to review my options. Carlton patiently and kindly explained everything to me. He was very knowledgeable, honest, and accommodating. He understood what I was looking for and kept searching until he found me the perfect car to swap out my lease with the best possible deal. Carlton was also excellent at communication; he responds to calls/texts quickly and is able to answer all my questions. I didn’t feel like I was speaking to a sneaky salesman, but instead, I felt like he really had my back and wanted what was best and most suitable for me. Carlton really exceeded all my expectations. Very EXCELLENT customer service. I’m highly recommending him to all my friends and family.

Awful customer experience, staff and leadership is terrible and rude. I recommend you go literally anywhere else for a better experience and thank me later.

The should offer better customer service in the finance office. Poor and uncooperative service

I highly recommend Mercedes North Orlando. Rick the Service Manager is responsive and will acknowledge the fact I am a loyal customer and appreciates my business.

I am extremely impressed with the service I recieved at this dealership. They do whatever it takes to be sure your vehicle is taken care of and delivered back as promised. Great Hospitality!.

My car had two recalls. Everything about my experience was flawless. Scheduling the appointment was easy, with plenty of options. I was greeted by a very friendly gentleman and was offered coffee, water and snacks. Everyone had masks on. Jennifer, my service advisor told me the repairs would take a little over two hours. Not only did they complete the work in the time frame, but they also checked my tires and gave me replacement estimates and a beautifully cleaned car as well. Thanks Mercedes North! Thanks, Jennifer. The only way it could have been better is if they picked the car up!

Ryan Isbaih was a total professional from start to finish. He was able to find me the exact cars I was interested in, within my budget, prior to me even coming in for a test drive. So when I did come in the entire purchase experience was completed in under 2 hours. I love my new Mercedes and would highly recommend Mercedes Benz of North Orlando.

Has the best car buying experience exer. My sales representative Syed made the processs so easy. My car was delivered in style. Bow andcall.

Simply excellent staff. I would recommend highly.

My recent service required me to leave my vehicle for at least 4 hours; my service contact, Jennifer McNealy, offered me a loaner before I could even ask. The loaner vehicle was fine and when I returned it about four hours later, Jennifer informed me that our car would still be in service for another hour. I did not mind the delay that much since the waiting facilities are very nice - almost luxurious. There is always coffee, hot chocolate and snacks available. All in all my service experience was as pleasant as possible for this type of event.

After reaching out to two other dealerships I got to talk to Syed Asif Shariff from the Sanford dealership and had the best car purchase experience. He was personable and honest and was thorough. He made the whole experience stress free. Our car was ready for us and in the showroom before we got there. Was an excellent experience.

I needed to get some work done on my car after the stay at home order was lifted. When I got to the dealership everyone from the service support young man (valet) to the service manager were great! They were able to get me in and out. Even while I was waiting everyone was so gracious in making sure I did not need anything. The service was so great I almost bought another car for our 18yr old!!! Great team at Mercedes Benz North Orlando!

Always a pleasure. They were super busy but stay within time frame of my expectations. This is where I go every time I need service for my car.

Great customer service!!!

The service at Mercedes-Benz of North Orlando is excellent and superb. The sales department expedited the process and I got my vehicle delivered out of state in 3 day after I finalized the purchase.

Best mercedes dealer. They always take good care of me. I service their last time with jennifer and she’s amazing. This time I went in for a recall and it was cortney that took care of me. Professional. Friendly. And easy to work with. I drive over an hour past few dealership to get my car serviced.

Tom was great and made my experience a good start of my day. From the minute I arrived he was professional and courteous. He knew his subject matter and how to get me back on the road and helped when I returned at the end of the day. Rick

Solicite que me lavaran el motor de mi automóvil me dieron precio $49.99 y no lo hicieron.Y lo que molesta es que hace dos meses pagué 2000 por el chequeo anual.

Thank you for your Great service, Cortney MCLEAN is very professional service manager. will come back for service again

Completely satisfied with Jennifer Neeley. She promptly returns telephone messages unlike some of the others there that choose to ignore whether I am the one that leaves voice mail message or the individual who answers the phone for service. Never will I use that individual again and have asked that all future services be with Jennifer. Thank you.

I purchased a 2015 Cadillac srx from them and after I paid in full the asking price. I was given the run around. I paid over 650 dollars for shipping that I was over charged by 150 as the shipping company only charged 500 to ship. The dealership ripped me off for the extra money. When I contacted the Manager I was again given the run around and was charged way more than I should have been. They do not want to help you in any way. The manager name is Walter Grundorf and the Salesman was Jordan Conner. They really are nice until they get your money and then they don't care. I love the car but the customer service is very lacking and I would go some where else in the future before buying from them. They are shady and they have charges that are more than you should pay. Please take my warning and stay away.

I had several personal and company vehicles that I needed to trade and the staff at Mercedes-Benz of North Orlando were extremely helpful with the trade and purchase. I am very grateful for their help.

Despite roadside assistance situation, no one thought it important enough to return my call in over 30 minutes. Took it to MB Orlando South instead. UPDATE: I received a call this morning and who seemed genuinely concerned about the service and situation. I'm impressed with the follow up. So I updated the stars. All in all, I still didn't get the level of service I expected at the moment. And if I go there in the future, I'm sure that experience will be better. This is the rating for this experience.

I went in for new tires ($1,650) and had a loaner waiting. I have an E300 and was given the bottom of the line SUV. I had told them I wanted an SUV, because I was thinking about getting one next. I would think they would have wanted to give me a nicer one to try out since I was thinking about buying. The loaner was clean except for the trunk area and back seat. The back seat had a big bag of fast food garbage. Because of that, and all the fingerprints on the screen, I could tell it was not wiped down for COVID germs. That bothered me. I asked for wipes which they gave me, and they watched me wipe it down myself and throw out the garbage. I decided to wait for my own car which obviously annoyed them. I waited 4 hours and 45 min. No one ever offered to shuttle me to the mall or anything. Overall experience was not horrible but certainly not what I would expect from Mercedes. Such a disappointment! I got better service at Infiniti and Hyundai.

Great service!

The only thing that dislike me was the way that they wash the car. For me was a sloppy job. Next time I will definitely ask the advisor not to have my car washed. Beside that all other services was fine.

Great friendly staff Great at explaining before what to expect and after everything that was done.

Very impressed with your service and Cortney M. Thank you for being so professional. Ginny and Chris

Highly professional and efficient service provided!

My service consultant was Jennifer Neeley who was excellent! She took great care of my vehicle and of me. She arranged for me to have some work done under a warranty that I was unaware of at no charge and gave me a discount on some brake work she found I did need to have done. If it were not for Jennifer and her knowledge and experience, the service would have been quite a bit more expensive. I travel from NSB to Lake Mary just to experience the service offered by AutoNation Mercedes Benz Dealership.

Everyone was pleasant, courteous, and helpful. Courtney was particularly helpful. He treated me like I was his only customer and had all the time in the world for me. I liked that. The loaner car was clean and fun to drive.

I always get excellent service. My service rep is very helpful and gets whatever the problem is taken care of.

Had my 500SO in for major service. Jennifer Neeley was my service contact. Both she, and the service dept did a great job. Very satisfied and would definitely recommend.

Very comfortable experience. There was no waiting and my loaner car was ready. Rick and other employees were extremely nice and helpful. My car was cleaned inside and washed when I picked it up.

lack quality control and accountability on multiple occasions.

I brought my car to have my recalled airbags done I asked them can they check my car to see why my car has been driving funny they told me everything is fine come to find out I had a hose on my car they was broken and my battery on my car was bad I had to replace both they told me everything was fine I took my car somewhere else and they found out the problem. I’m going to report this to the bad business bureau. This was my first time to this Mercedes dealership and my last time.

the customer service is great

Excellent Service Department! Tom W. assisted with an issue that came up unexpectedly and helped get our ML 350 in for service the next day! Luis is an exceptional Service Tech that we trust and depend on for our ML350 and E320. Luis takes the time to explain the issues and gives us the options for repair. North Orlando MB take the time to do the job right the first time.

Staff is very unfriendly. However, the lounge is lovely and they got my car fixed in a timely manner.

This was my third time using this dealership. They make the entire process stress free. They listen to what you want and deliver. I will definitely continue to recommend this dealership to others.

worst decision ever contacting this dealership involving buying a car. I was communicating with Fadi Hosn, sales associate, who led me to applying for and getting an auto loan knowing that the car had already been sold and basically told me "oh well I'm sorry" ,. Never again!

Battery that I purchased in Dec of 2018 died in my Mercedes. So happy it is under a 2-year warranty. Called Mercedes dealership and they directed me in the right direction. Had Mercedes road-side assistance at my home within the hour with a new battery. Thank you so much for the quick response.

Recently purchased a certified pre-owned Mercedes. Great sales and financing experience. Developed an issue and returned the car for service. Problem diagnosed and repaired swiftly. Another great experience at this dealership.

After purchasing a supposedly certified preowned vehicle in February of last year and 3 months after needing a ‘B’ service, the brake pad problem light was illuminated. I was told that they just forgot to reset it and that the brakes were fine. I took it back 1 month later to have it reset but it didn’t take and was again told the brakes were good because of the car having 15K miles, recent certification and ‘B’ service. I took the car in this weekend for a scheduled ‘A’ service and was told that the rear brake pads had less than 1mm left on them and that the front brakes should also be replaced. Also, that it needed new tires. This after 12 months of driving and total mileage of 28K. What’s worse is that all of my previous concerns, Certfied exam and services were not documented. In fact, a search of the VIN number service records indicate that these were never performed! But they did sell me the extended warranty that goes with certification. Regarding this dealership, Caveat emptor! Dr. McNamara

Wouldn't want to take my car anywhere else. Exceptional service on my vehicles and great customer service.

Everyone is very polite, salesman John McClung was very helpful and made the purchase very easy, this is our 2nd Mercedes. Finance department was quick and easy, keeping social distancing was first and foremost their priority. We unfortunately purchased our first Mercedes from another dealership but they were kind enough to wash and sanitize our other Mercedes. Thank you all.

Ryan made my car buying experience so pleasant and painless. Great and knowledgeable costumer service. Definitely recommend!

I had a wonderful experience with Mercedes North Orlando. Tom West the service advisor was very helpful and knowledgeable. He went above and beyond to help me order the correct part for My 550 SL and assist with getting my car fixed. Thank you, Tom and thank you Mercedes North Orlando! I would highly recommend this dealership!

Excellent service. Informed throughout the service

You are still open in the middle of the COVID-19 spreading the virus. You don't care about the lives of your customers.

Mercedes of North Orlando is likely Florida's finest MB dealership. Professional in every way, delivering a trustworthy and great experience in sales and service. I've now bought more than ten vehicles from them and have never had an unfavorable experience.

Awesome service and I love my car . John was great

From driving in to the dealership everything was spectacular. Check in was smooth and Jennifer kept me informed of the process. The technician performed the required maintenance and the results were spectacular. The facility was very clean and I felt very comfortable. Very friendly staff, I will return.

Very professional, courteous and prompt service by Tom and Jennifer. They diagnosed the problem quick and took care of it without overcharging. Great job done by these guys.

Service Department lacks basic quality control. The only reason one goes to the dealer and can justify the high prices is knowledge and quality. Unfortunately it is lacking in both.

Very disappointing. I left specific instructions for my service rep of how I would pick up my car due to this virus. I have a compromised immune system and it’s very important that I not get too close to people at this time therefore I let him know that I would bring a check, and please leave the bill in the car. They were going to put new tires on my car as well as fix the interior lights and the lack of delay on the headlights after the car is turned off. When I got there the guy told me I had to go inside. I told him I would not go inside and after going back-and-forth a couple of times I ask him to get a manager. The manager came out and said no problem I didn’t have to go inside but I did need to provide a drivers license. Mind you I’ve been buying Mercedes Benz for over 30 years, have my financing through Mercedes Benz as well as all the service on my 2017 C class that I currently am through Mercedes. I was offended that they requested my drivers license. After finally getting it paid for, I asked The manager to put my keys wrapped un a Clorox wipe and I went to get my car. No one knew where it was and I had to walk out into the second parking lot to get into it. It was not brought to me. When I got in the interior lights still didn’t come on. No receipt in the car as requested. The whole experience was a big disappointment and I will never go back.

When I shopped at the dealership I honestly didn’t think I would find a pre owned car within my budget that still had the original warranty. My salesperson, Ryan, was the best. He found a car for me, but most important, he was sooo enjoyable to deal with. It was probably the first FUN car buying experience I have ever had. THANKS RYAN!😘 We discovered a malfunction with the sun roof upon delivery of the car. It needed a part. I drove the car home. When the part arrived, Ryan sent a person with a loaner car to pick up my car. I live 65 miles from the dealership! That is really going the extra mile.

Service department absolutely professional and HONEST. Thank you Courtney. Very impressed.

I took my car in for Service A maintenance this past week, and the staff were courteous and professional and they finished in a little over an hour as they knew I was waiting on site.

Hey I work with Mr. Ryan to buy my C300 he was the best experience and knowledge, he know everything about Mercedes-benz, Same time Mr. Robert, The used car manger he was very helpful,,,, I want to say thank you for them and recommend to any one looking for Mercedes.

Terrible customer service. I went in to inquire on leasing a vehicle and wasn’t greeted for 10min at the front. Finally, sat down to wait for someone to “help” me to then watch 5 employees sit around laughing and doing absolutely nothing. There was not 1 customer in the building. Don’t waste your time and take your business to MB South Orlando.

Excellent

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Everyone in the different departments here is professional, easy to deal with and helpful. Mercedes cars are as special as the people at this dealership. I'm as loyal as a customer as they are employees.

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My ?service advisor? (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer?s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Good response and turnaround

Great job. Highly recommend.

The service here is exceptional. Every single employee I encountered was, friendly, courteous and helpful, especially Cortney McLean. He explained everything that was to be done to my car in a professional and detailed manner while being friendly and sociable. I would recommend Mercedes-Benz of Orlando in a heart beat.

Very professional staff. Ryan was excellent in handling my BMW 6 series.

As always the service department is professional and on time delivery of requested service.

One time I can say we enjoyed the car purchasing experience

Bought an $8.00 stem for the doughnut spare, asked service "consierge" how much for them to install it, he starts saying it would be as much or more than balancing a tire, then he asked another consierge and both agreed it would be much more than the 60-70 for balancing a tire(which is already a robery). Left, went on utube, found video on installing the stem with a 4 way stem core tool that cost $2.00 at Walmart. Took less than 1 min to install.

Very good experience with Mercedes Benz of Orlando... Highly recommend

Our 1-1/2 hour wait was made much more tolerable by the unfailingly polite and cheerfulness of the employees we encountered.

I was pleasantly surprised at the beautiful facility and the courteous work staff. They went above and beyond to make your experience the best possible. Thank you for everything!

I always feel special when I come to this dealership. We bought a used car and the bumper to bumper warranty. EVERY repair including oil change has been covered. Most recently Courtney didn't have a car available as a loaner and Enterprise didn't either. He pulled a few strings and spoke with a couple customers that did not have extensive maintenance and was able to secure a loaner for me. (I had some interior water damage that they had to order parts from Germany so I would need a loaner several days). This dealership has always gone above and beyond from finding the perfect car, style - even color then having it shipped to Sanford. I would recommend this dealership and especially Courtney to anyone that wants a great car and to be treated like family!!

We bought a used MB in 2017 and also purchased the bumper to bumper maintenance plan. This dealership makes me feel like a MB owner. I live a hour away and they have always either provided a loaner or got me a car from Enterprise while they serviced my car. The most recent visit, for the 4 year maintenance, Cortney didn't have any cars available and Enterprise didn't either but then he "magically" switched a few customers around and got a MB loaner set up. My repair was going to take several days (I also had a water stain on my roof header that was being replaced) so he was able to talk to another customer that just needed the car for the afternoon. On Friday I received a follow up call letting me know my service was done but the part for the header would not be in until Tuesday...offered me the loaner through the weekend and Tuesday morning got a call that it was ready. I would recommend this dealership to ANYONE that wants great service and a great car. Cortney went above and beyond in assisting me and making this repair painless....Best of all. No charge to any of the maintenance or repair!

Had Air Bag recall addressed. Second attempt as we wasted a trip last week due to your scheduling systems malfunction. Told we will need to fix an oil cooler leak and replace brakes soon. Okay, thank you. But you didn't check the differential fluids. I asked only because they were not checked during a recent "complimentary all fluids checked" marketing campaign. We like your dealership and staff so we put up with the Route 46 mess from Mt. Dora to get to you. Thank you for your time. Dale

I bought a C250, 2 years old and bought a prepaid service package at the time of purchase for 3 services total $1000. In 2019, I took my car in for service and they did a complete service (oil change, filters, replace wiper blades etc.) I took my car back over the weekend and I was told that all that is covered was an oil and filter and nothing else. I was told that the cost for an oil change for a C class is $236 so why was I charged $330 for a service that costs $236. This is fraudulent and unethical. Not even a battery check or a computer hook up was done to my car. Plus when I purchased my car, I got a friends and family deal. What a fraud! Should I be refunded with interest for the money I overpaid 2 years ago ?

I bought a prepaid service package for $1000 for my next 3 services for a c250 which is over $300 per service when I bought my car from Auto Nation. The first service I did what was the expected service (Oil change, wipers replaced etc.) The second one, I was told it only covers an oil and filter change and nothing else. I asked my advisor what's the cost for an oil change for a C class and he said $236. So the package they sold me was a RIP off because I paid an extra $100 ($330) and all I got was an oil change for the money I paid in advance about 2 years ago. And this was a friends and family deal I got. So unethical!

It was a swift drop car for service and pick up. The work was very detailed and the car felt like new. Cortney from the service desk was very courteous and helping.

I could not have been more pleased. My service adviser Cortney McLean took the time to tell me what was being done. He was very personable.I was very pleased in the way I was treated. My thanks to him.

We scheduled the replacement of these airbags and due to traffic ran about 30 minutes late for the appointment. No big deal, overall time was still just over 2 hours.

Bad service.

Worst customer service with the exception of Courtney in the service department. They tried to take advantage of my situation and price gauge me on the repair. Quoted me $1700 for a repair that should cost $100-1200. Jennifer also quoted me the price of the shifter that was broken by the towing company the roadside assistant called. I had to make several calls to get updates on my car. Mercedes USA ended up paying for the Shifter because I made the call. When they pulled up the car the tow cap was missing. Jennifer was not there to bring my car up only Courtney who I expressed my disappointment about my experience with the dealership. He ordered the part, had it painted and made things right. I would Never recommend anyone to this dealership.

I had the best experience with Courtney in Service that I ever had at a car dealership. I needed a tire changed but it was too late in the day to start the job. I explained to Courtney that I needed the car asap because I was going out of town. Not only did he see to it that the work was done, at this late hour, but he did it himself! He is an outstanding representation of your dealership.

Don't know where to begin singing the praises of MBNO and especially Tom Welch, Assistant Service Manager. We limped to Orlando from Atlanta on Sunday and showed up unannounced at 9AM Monday morning. He was kind and proactive listening to my description of the issue and promptly had the codes checked to confirm our suspicions. Sure enough it needed a new high pressure fuel pump. Booked as they were, and our not purchasing the car there, he squeezed us in, provided a car and we were back in our own the following afternoon. Could not be more happy. Thanks so much to Tom Welch and MBNO.

Great experience with Mercedes at North Orlando Florida. The Service Manager and the Service Team is always helpful and friendly😃‼️

Great!!! Zach and Manaris are totally AWESOME !!! Please forgive me for the spelling of your names💓

Great experience! Parts department always prompt and professional.

Syed was awesome! Was never pushy made my first car buying experience less stressful. The finance manager was very helpful and considerate of my needs, was very knowledgeable and explained everything very well, Got me the rate that worked with my budget. They were both extremely helpful through the whole process. Thank you!

I’d like to give a shout out to three people at the North Orlando Mercedes dealer. First, Ryan, who even though I was not buying from that dealer, gave devoted attention to helping me learn my recently purchased preowned Mercedes. Second, Eddie, who helped me through obtaining and eventually purchasing a C300, from the Miami store! Thanks. And lastly, Cortney in service. He helped accommodate when I had scheduled at what I thought was their dealership, but was actually the Orlando one, with a loaner, updated me on progress, and did make sure repairs were 100% as if the car was his own! Cortney has been an asset to me when researching a new car with input on service history! Thanks again to all three guys, true customer service!!

Chris Mulder,my salesman was Outstanding! Todd the Finance manager was as well. They both communicated very well,and were very considerate of my needs and time. They are also both super cool guys in their own right. Totally excellent experience! I live and Jacksonville,Fl,and would happily drive the 98 miles to work with Chris again. Thank you!

Excellent services , Friendly when that extra miles replaced the Battery fix the hood and did a car wash everything at not charge even they said even that the car is almost 4 years old still on the the warranty that is being honest... Thank you Cortney for all your help and Kindness.....

My advisor Courtney Mclean was very courteous and studious when I needed my car fixed. He also made sure that it was cleaned before it was returned to me. Something I thought was major he actually had the job done in a short time. I was very happy with the service and how he handle my car needs on such a busy day.

Airbag replacement was easy. Employees were courteous

Purchased a vehicle through Jordan at the dealership and process was smooth and quick, but once off the lot we were on our own. We had the car for less than 24 hours and got two paint chips on the hood. We reached out to Jordan and he responded quickly with getting back to us after the holidays which didn't happen. Needless to say that we fixed the paint chip ourselves. We again reached out to him again two weeks ago about purchasing the maintenance plan and got no reply. If you are wanting a car with a great deal then this is your place but don't expect help afterwards. FYI financial manager quoted that the reason why the oil changes are so costly is because the car (A220 series) takes 11 quarts which only takes 5.8 quarts when looked up in the manual.

Excellent service customers care and customer satisfaction

Jennifer, Courtney, and Brandon are all great! Everyone is when I go - keep up the good work!

I agreed to buy my new Mercedes without ever visiting the dealership, and it was probably the most pleasant experience Ever (with a dealership).

In my 3 years as a Sprinter owner, I have discovered that many Mercedes Dealers do not have staff that are knowledgeable about Sprinters. This dealership is an exception. If you need repairs to any Sprinter, MB of N. Orlando in Sanford is very capable. But bring your wallet!

Instead of the car being picked up at my home - the dealership delivered a loaner to my home - excellent customer service! AG

From the initial contact to the finalization of the sale I was treated with respect in a professional and friendly manner. There was zero pressure to buy . The sales professional was outstanding and made sure we were satisfied and comfortable with our purchase.

Courtney provided excellent customer service!

I was there for a repair on my C-250 on December 27th. As always, they did an excellent job. Customer service was top notch!

Sales Rep was excellent. I have purchased 3 new automobiles in the past 7 years, and he was the best, and reliable.

Ryan was amazing! He paid attention to all the details and listened to all my wants and needs. I really appreciated that he got me exactly what i wanted. Thank you Ryan. The manager Robert was also great to work with. Thanks and I love my new GLC. I’ll definitely be buying all my cars from them.

Most accommodating. My service personal Courtney got me a loaner car most efficiently was able to get to work, car was repaired by the afternoon. All this without a reservation. This was not scheduled maintenance. You do need to make a reservation for that. Thank you Courtney

I need help. Mercedes of North Orlando will not fix a seatbelt problem in my brand new A class that I leased in August. There was a seatbelt malfunction two-three months ago with less than 1500 miles on it. Theres still under 2,500 miles on it, the seat belt malfunction they claimed to fix has come back. I cant let anyone use my passenger seat. I am paying hundreds more than my buick verano i traded in that NEVER had a service light, muchless for a seatbelt. My Honda Civic i had for 3 years also never had a service light. I contacted the dealership last week, have chat transcripts. When they finally called me back, they said theyd get me a rental on the phone and pick up my defective car, they just needed to get a rental available. This was after waiting 10 minutes and getting hung up on by Shannon the first go round. They have not bothered to contact me back. Hold times are awful. I am fed up and angry. This car is nothing short of an expensive mistake. Please make your dealership fix your defective seatbelt problem. Im ready to file with the the BBB and call my local news station. It is shameful and frustrating. Anyone considering buying from this dealership, just dont. I am honestly considering breaking my lease to be done with this horrible experience. To me, the Mercedes brand is a defective joke at this point. Awful.

Great dealership with great sales people, had to wait for a bit for financing paperwork to be done, but would go back again for future cars

Mr. Thomas Welch service was excellent in every single respect!!

Excellent service with a smile and helpful advice. Went the extra mile.

My car was in for service due to a recall. The valet that delivered the loaner car & picked up my car was polite, on time and professional. The recall services were completed as prescribed, but I requested that the cabin filter be replaced during this visit. My car was returned without the replacement that I requested. I was told it was part of another service package and that a call had been made to me from the dealership asking if I wanted the entire service. I never received that call, but was told that I could stop by to have it completed. Considering the dealership is over a one hour drive, I won’t be stopping by. Communication from my service department representative was disappointing, but the valet that delivered my car was professional.

Great service. Team is very friendly and caring. Great place e to buy or service your car.

Excellent Service and Professional Quality !

Courteous staff however service was unable to fix my problem. Their claim was that my motor had seized-on a 2012 ML 350 Blue Tech Car was running as I stopped at a traffic light. Then once turned green, car did not move when I pressed on accelerator. No bang, no noise... nothing. Car just went silent and would not start!!! If a mechanical seizure of the engine why didn’t I hear a noise or feel the engine seize???? Failure “seemed” like electrical as all went quiet. Dealer had. At for approximately two weeks and claimed I needed a new engine for $25k!! I think they just wanted to replace rather than fix a problem. They admitted they found the failure confusing and couldn’t figure it out. Also said they were aware of two other ML’s that had similar failure!!! Anyway very very disappointing to say the least as we bought the Mercedes Diesel for the longevity and durability. After just 119,000 miles - guess we were wrong!!!

Everyone was extremely helpful from beginning to end. I would definitely recommend a friend or family member to this location. My service writer Courtney McLean was very helpful.

This is third Mercedes we have purchased from Mercedes of North Orlando. Always a pleasure. The sales team is very low pressure and very accommodating. The atmosphere is relaxed, friendly and comfortable, great lounge with great coffee and snacks. They are good at communicating with you during the sales process and when you are there for service. Overall an excellent experience when buying a luxury vehicle. Great service after the sale.

i paid for an oil sevice and some other services in my engine..i was never given the oil change i paid for so i went back mad and had then do an oil change i paid for and once again they did not do it all they did was add oil in my truck i ran out of oil in 2 months which should of lasted me more than 8 months if they had did the oil change the general manager there sucks...if your reading this go to another dealer!

I was overcharged for a rental without my knowledge

Service for cars here was good, but the prices are insane, 900 bucks just for an oil change!!

Super clean car for a great price. The “no-haggle” experience is very new to me and made me a bit uncomfortable feeling like Could have been taken advantage of but I wanted the car nonetheless and have no remorse or hard feelings. My salesman was super nice, although he didn’t have much info on the vehicle, I believe he knew I was going to buy the car with questions unanswered so that didn’t matter either. Overall it was a speedy process and I truly appreciated the time that was devoted to me on New Years Eve!!!

Nice people all the way! Mr Faid and Mr Genovese were very friendly and made us feel at home. I will surely return for a 2nd car!!

Absolutely amazing service from Tom and Richard Shattuck I went to three other dealers and they “couldn’t” help me fix my radio on my 2014 Cls550 . They went above and beyond to help me with my situation and I know when I’m buying a new car or have service needs I will make the drive and pass three other dealers to get to the Sanford location, anyway thanks Mercedes North for the help and making my driving experience like no other !

Thanks Tom, for WCS👍

Customer service is exceptional. They take the time to talk with you and are very responsive and punctual

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for the dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Bad service experience Yesterday I had service completed at Mercedes The service writer said the car should be ready around 12. I dropped car off at 8am. He said he would call or text when car was done. I called at 2 -left message- called at 3pm - he was at lunch , I left message - called at 4 and was assured he would call back in 15 min - went to the dealership at 5pm. Car was ready at 10:15am. Never got a call or text. Service writer no where to be found when I arrived at 5pm. I spoke to 2 different people that answered the phone and I advise them of my problem. Still no call nor could anyone tell me when my car would be ready. I was ignored by 3 people (I spoke to 2 of them) never spoke or saw the service writer after dropping off the car.

Jordan was exceptional with his knowledge and professional help in delivering the best possible vehicle to meet my standards. I have purchased many cars from this individual and he excels beyond my expectations! Thank you Jordan, I give you a 10 on a scale of 1 to 10 in every catagory.

Excellent service. Professional. Courteous. Experts at servicing my vehicle. Overall awesome

Fadi exceeded my expectation when it comes to customer service. He made buying a car fun, which we all know is not fun at all. So thank you Fadi for all your help. See you in three years for the next upgrade. 😀

In a word "Awesome "...Tom always takes care of me and my vehicle .My service appointment yesterday went very well .

Very professional from check in to check out. Rick does a great job as my service advisor. The mechanics are thorough clean and quick. The dealership is a welcoming and comfortable place if you decide to wait on the repairs and they are quick to offer to drive you home and pick you back up for a more lengthy service. I'm very pleased with Mercedes-Benz of North Orlando.

Great service! Always a pleasure to deal with. They make you feel that your concerns are important.

When I took my auto for service, I was treated promptly and professionally by Cortney McLean during my visit.

Service guy was very nice and up to date with all that was done to my car. Good job!!

I received excellent customer service from Ryan Isbaih. He went above and beyond to make sure I was happy with my purchase. I would recommend calling Ryan if you're looking for a new mercedes!

The service and the salesman and don't forget Ms. Flores, her chemistry makes the place a lot pleasant.

We have bought many cars from Auto Nation, specifically North Orlando Mercedes Benz. The GM, Walter Gruendorf is a pleasure to work with and has found us cars other than MB. Brought my SL550 from Texas and that is the only place I will let service my car. Thomas was my service advisor and very friendly and helpful.

Syed was filling in for another Sales Person who wasn't feeling good. He went above and beyond to make sure we understand the whole situation since this was our first transaction with Mercedes Benz. He made us feel really really good and I will definitely recommend him to my colleagues and my friend. He is an asset to Benz and looking forward to working with him in the near future when we are looking for another car.

The Reps Jennifer and mechanic Chris are very good listeners and are concern of my needs everytime I visit dealership.

Had my passenger side airbag replaced at no charge. Other dealers said they would not do it at all. Thank you very much.only suggestion would be to put protection over the carpet in the cab. Grease on both sides that had to be shampooed.

I would like to commend Mr. Rick Stutter forgive for mispelling Rick's last name. My vehicle was towed to the dealership and I had called in and I connect with Rick. Rick was on top of my situation and I had my vehicle the following day. Rick's communication was flawless, he kept me updated and he recommended things that I need to pay attention to and he even while my car was in the shop contacted me after hours .

Ryan is a terrific sales person. He is extremely informative and really works with you. The delivery of my car was easy thanks to Chris and I?m super excited about my car. I highly recommend going to their dealership.

Great service and honest diagnosis. Great car wash and clean after service

My service adviser Britney(lake Mary/Heathrow) always makes sure my needs are met and is always attentive. She Goes above and beyond. AAA for Mercedes to have such an assist on there team..

I have nothing but praise and satisfaction with the service I received at Mercedes Benz of North Orlando In particular with my service provider Jennifer Neeley. Jennifer went above and beyond to attend to my service needs with the utmost patience from start to finish. I highly recommend this dealership and Jennifer Neeley.

Was a good experience......Jen is really nice, informative, and is willing to assist the customer anyway possible....

From my first phone call & inquiry to driving off the lot my experience with everyone I encountered at Mercedes Benz of North Orlando (MBNO) was exceptional. I found a low mileage and well kept 2013 MLK on the internet, spoke with Beau & Tony in sales to obtain a purchase order and reserve a test drive. Beau picked me up at the airport for a quick ride to the dealership where the car was fresh out of detail and waiting in the showroom. After a thorough viewing and test drive it was obvious the MLK was completely as advertised by MBNO and as described in during my phone calls with Beau & Tony. There were no surprises, hidden costs or pressure to purchase add-on items. I was informed of available warranties and prepaid maintenance plans, but when I indicated I wasn't interested neither subject was addressed again. Purchase was made and I was in and out in roughly two hours. I actually enjoyed the experience and meeting the team at MBNO. If you're looking for great service & value with professional expertise and a no pressure experience I highly recommend you give Beau and Mercedes Benz of North Orlando a chance to earn your business.

Service required for our S Class Mercedes. All work performed in a timely manner, car was ready when promised. Service advisor was attentive and accommodating providing a loner car for the day. The facility overall was very clean with many accommodations for those who waited for their service to be performed. Very pleased!

Great customer service, service adjuster extremely helpful and knowledgeable, will definitely return for service here

Very good in helping to arrange how and when to get my Mercedes to their dealership for a diagnostic check ! The car showed a problem while driving home from vacation. I was able to make it to my residence on a Saturday and immediately called the dealership. I left a message and was told a return call would be made to me in the afternoon. I waited until afternoon and called again as I know the people at MB are usually very attentive. I spoke to a receptionist and she immediately put me in touch with Jennifer and my problems were quickly solved! I have always had a very good relationship with MB of North Orlando. They are caring and very helpful. My car was returned to me on Monday which was wonderful as I had a full schedule for the week and needed transportation or I would have had to reschedule. I recommend MB of North Orlando for it’s interest and care of their customers. Thank you!

I had a very pleasant experience with Mercedes of North Orlando. Jennifer kept me informed of the progress of the repair.

Excellent customer service,from Carton, all aspects of the buying process was clear and concise.

My buying experience was extremely satisfying. The professionalism and knowledge of my salesman (John McClung) was over and above what I have seen in many dealerships that I visited. He made himself available at every opportunity and really provided that personal touch. The other manager Tony Genovese was equally impressive.

Incompetent service technicians.They overfilled my cars motor oil.went back twice for the same problem (AC)

As always Sharif gave us great service and up straight pricing ! We love our new GLC and this is our fourth car we have bought from him and this dealership!

My personal service rep, Jennifer was outstanding and went above and beyond to make my experience exemplary. She made lemonade out of my lemons. Scale of 1-10, she gets an 11.

My experience was the worst I was warned about getting work done at Mercedes on 6/26/2019 I called and asked for the service department in regards to getting a quote on a damaged valve stem on my tire the damage is pretty minor so I took a chance I was told to bring in the tire to be inspected to find out if it would be a easy fix or if replacement was needed I walked in the service department and explained my situation the service advisor recommended that I let the mechanics look at the tire and and then tell me what the problem was and a quote I was late for work and had already changed out the bad tire and was using the spare donut I was clear that I wanted to know the price before any work was done the service advisor gave me prices including labor that was surprisingly under 60.00 dollars I then gave my number and said to call me when the mechanics find out something ...after an hour or so I received a txt saying the valve stem had been replaced with out my permission and not only that the price was 4 times what we talked about .. I respectfully decline and said I will just pay what’s needed for the time it took them to look at my tire ... I was then told the parts are only one time use and I would have to pay for parts and labor that I didn’t authorize I was shocked because I couldn’t believe the level of deception they where holding my entire wheel for ransom I even asked for the number to there corporate office and was given a fake number.. I never expected this from Mercedes it is now the next day and they still have my rim and tire that is AMG and worth over 700.00 dollars And I have reported them to the better business bureau now I am forced to go to the court house and take legal action I have to rid on a spare donut to get to work because of the lies of a deceitful Service department I will never buy another Mercedes Benz if this is the treatment you get from a so called respectful dealership please be careful if you visit this location they are crooks and can’t be trusted

This was the easiest car buying experience. My salesman (Ryan) asked me exactly what I wanted and helped me choose the perfect car for me. The entire process was pleasant.

Excellent service manager. Full transparancy on repair costs.

Our service rep was excellent. He took time to explain in detail the repairs and recall work. He checked to see that our parts were under warranty. Mercedes of North Orlando/Sanford is a great dealership for service. If you have an RV with a Mercedes Sprinter Diesel, we recommend this dealership.

Excellent service, and very friendly.

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

Excellent service. I was in for an airbag recall and the work was finished almost before I had time to finish my coffee. Good job!

The customer service is friendly and efficient; I was able to schedule the check up for my vehicle and use the loaner for the day. I was not late for work. A+ 5 ⭐️ !!

My buying and financing experience was pass superb at the North Orlando (Sanford) Dealership. I was very pleased. I?m now a loyal MB customer.

After several calls, I was able to schedule an appointment for a Recall on an Airbag. It was for the Drivers Side Airbag. I wrote to Mercedes and asked them if the Passenger Side could be replaced at the same time, and was told their was not a recall yet. I asked the Service Advisor when I went in for the Driver side replacement, and was told "there was not a recall - it might even be a different manufacturer." When I returned home, I checked our mail and there was a recall for the PASSENGER SIDE AIRBAG; it was dated in March. If you treat customers fairly, they will come back. I never plan to return to Mercedes Benz North.

Great service , Tom help me to resolve minor issues with my vehicle thanks you

Steering wheel adjustment and full service including oil change Rick was my advisor and he was GREAT to work with!!!!!!

My husband and I are traveling from New York in our Mercedes Sprinter motorhome and our engine warning light came on saying excessive oil. We found this dealership near where we are vacationing and want to say “Thank you “to Peter and the service technician for helping us with our problem. They took it in right away and fixed the problem. Relieving a day full of stress on us. We would recommend them to everyone . Thank you again . Darl & Alice

Great, friendly service. Willing to explain everything to you.

I took my Thor Chateau there yesterday - for AN OIL CHANGE --- Peter McDonald was the Service Advisor -- he never explained anything -- told me I needed things I did not -- and when I asked how much all of this would cost -- he just kept typing on his computer --- and finally handed me three pages --- RECOMMENDED -- is NOT really --- NEEDED --- there is a difference. As a recently widowed woman --- I feel taken advantage of -- and I will NOT be returning or recommending this dealership for any type of service.

I took my Thor Chateau to this dealership -- Mercedes of North Orlando -- yesterday -- it barely had 5,000 miles on it -- all I wanted was an oil change -- it had been almost a year -- even though I only put less than 2,000 miles on it. Peter McDonald was the Service Advisor and was the WORST I have ever had to deal with. He explained NOTHING -- told me I needed unnecessary things -- charged $150 to 'top off' the DCL fluid but never told me he was charging or doing this -- I know how to add DCL fluid -- I monitor the level -- it was down ONE BAR!!! This man was like a dead fish -- no personality or compassion at all. I am recently widowed -- I feel totally taken advantage of by this dealership and I will NOT be returning or recommending it to anyone. There is a huge difference -- in RECOMMENDED versus NEEDED....

For a Diagnostic $450 Diagnostic at Mercedes Benz of Tampa= $169 For a regular service for a 10.000 miles sprinter $1.250. ($1’.000 just labor). Professional scammers. Be Aware!

My husband and I have nothing but rave reviews about how we were treated. The facility is very nice and the staff is pleasant. We really like our Mercedes mainly because it is such a smooth ride and we are confident that their service department is A-One.

Above and beyond expectations. Very polite and when they heard I had major surgery and was concerned about a four hour wait we were in and out in just over an hour. I was thrilled. Chairs were comfortable, coffee and tea wonderful and service great

Excellent Service and follow up. Richard Shattuck did an excellent job. My expectation level was met completely.

Great dealer with outstanding service department and customer service,

Charles was my service rep. when I came in for service for my 14 MRBZ. He was not only very informative about what I needed done, he was cordial and was down to earth....Definitely a difference from past experiences at this facility. Welcome Charles to the Orlando Sanford dealership...

Nice facility with people that it are comfortable with which to work.

went to the Dealership to get new car. I drove from Jacksonville, FL to this Dealership and I have no regrets. My Salesperson (Briana Ojeda) is the best they come. She took real good care of me and find the exact car I wanted. Briana, thanks for being so polite and having a willingness to help me. YOU ROCK!!! If you come to this dealership, you won't go wrong if you request Briana. Again, thanks for making my day stress free. Chandra H.

Working with David from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David and AutoNation in N. Orlando!

Several people were very helpful. I knew what I wanted so it made the process smooth. Everyone was very friendly. Brianna even helped with setting up my garage door opener.

Took my car into Mercedes-Benz of North Orlando for a routine service and when I got it back I had a huge piece of my clear coat paint missing from my trunk. I’ve been calling and leaving messages with the service manager Charlie Miller for days and they’re completely ignoring me. Everyone beware! Do NOT take your car here!!!

made a convenient appointment, and was given all the info and expectations. Left my Sprinter/RV overnight and picked it up next day as promised.

My Wife and I arrived at the location and was immediately disappointed. We walked into the lobby area and was completely ignored by 3 members of your staff. There was a young lady who walked out of an office immediately to our left and looked through us. There was 2 salesman standing next to the receptionist desk and did not offer a greeting either. At this point I'm saying to my wife they don't deserve our money and we should leave. My wife had her heart set on this particular BMW so we stayed. We stood at the front desk for approximately 3-5 minutes (seemed like an eternity) before Ryan I. came from the back and warmly greeted us. Ryan's demeanor and honesty kept the dealership in the running for our business. Ryan was extremely professional and made no excuses for his colleagues' actions. We saw the car, test drove it and decided to buy it. The next day my wife drove the BMW X5 off the lot. Please ma kes sure that Ryan I knows how much I appreciate his effort to make us feel comfortable. If not for Ryan we would have taken our business elsewhere. You'll really should train your staff to acknowledge customers as they enter the showroom. Their lack of acknowledgement made us feel as though they didn't think we would purchase anything so we weren't worth their time and effort. Let your staff know that a simple hello goes a long way towards making a person feel comfortable about spending their hard earned money at your business. My rating is based on our initial treatment before interacting with Ryan.

I have received exceptional service and professional attitude.

Bought a used car from this Mercedes-Benz North Orlando dealer. Was told there were 2 keys, when arrived home could only find 1 key. Called and left messages and emails for 2 weeks. (live 2 hours away) finally received a call back after my review on Google. Was told there was only 1 key and if I wanted a 2nd one I would have to call an Audi dealership and pay for one...….now that's INTEGRITY and CUSTOMER SERVICE.at its best. Will never go back there again.

Very impressed by responsiveness of sales team. Worked hard to get my business and were fair in price for my trade as well as the price on the new car. New car had a small issue but warranty covers it. Would have been nice if it had been diagnosed and fixed before I took delivery.

Very happy and very helpful AND felicity very nice and clean staff very professional and they treat you like family

Very easy and hassle free. Our salesman Derek was outstanding

Excellent service and buying experience! Chris was awesome!

I brought my 2016 G63 in for service. Service was good, fast, and friendly. I spoke to sales about trading in my G63 on a new G550. They low balled my trade in, I received substantially more money (10%) for it at a non AutoNation dealer and I love my new 2019 G550. It is unfortunate I could not buy it at this dealer which is much closer to my house, but frankly their trade in quote was completely insulting, and extremely greedy. Shop around!!

Good service and easy to work with salesmen... dont think cause they are a luxury car dealership, that all you will get is ignored. everyone treated the same.... thanks for getting the deal done Jordan

Worst customer service in central Florida ..Kevin the gm is a joke ..they have no respect for your time and money ..

Terrible. I asked for a service A done on vehicle and got a lube and filter. I went back in to have them reset service light and they would not do it . I said I got a service A ( which is stated on my online appointment request). They said only lube and filter. Your service area is miss leading and will never return. No customer service skills at all.

My car was serviced in a timely fashion and completed on time.

Had a great experience with Ryan Isbaih, who was always welcoming during my numerous visits due to my schedule prior to my purchase. Never felt pressured or neglected, and I will be using them for my future purchases.

Excellent service, and fair pricing! Brittney is awesome and everyone there treats you like family. Highly recommend.

Brought vehicle in for first-time visit. Impressed with customer service and cleanliness of facilities. Maintenance accomplished promptly and I appreciated Ben keeping me informed of the process.

Able to diagnose mechanical issues and repair same

Great place to get repairs done on your MB.

Great experience with sales consultant Ryan Isbaih and Financial Services Director Jeff Ballou.

Wonderful dealership to get repairs on you Mercedes Benz.

Top notch customer service and communication. I was immediately greeted then met with Carrie. She was a pleasure to work with and kept me informed. Well done.

Brought vehicle in for oil change $292.00 a little steep, When I got home and looked at paper work it was documented that I had a torn ball joint, would have been nice if they told me that while I was at the shop and showed me the torn ball joint,

Great dealership! The owner is deeply committed to helping the Community

I recently had a warranty experience and Ben was a great asset within the Service Dept making sure I received the warranty as stated. Thank you Ben!

I have serviced with Mercedes Benz for over 4 yeas now, the staff are very professional and friendly, the service is always completed as promised and I expect I will continue to service my vehicle or any vehicle I own at this location.

Everything was good until they brought out my WASHED auto . Somebody needs to tell the car washer that washing a car includes cleaning the wheel rims —- they were black and filthy .

This was my first visit at this location. They had to replace my airbag for a recall. Everyone was so nice. My husband and his boss went there a couple of months ago to buy some work vans and he said it was a great experience. Everyone was so helpful. Thank you.

Brittney was one of the best service managers I have had and I have been a Mercedes-Benz customer since 2001

My experience was as expected. I was greeted immediately on my arrival. The correct expectations were set my the service consultant. She was professional and very courteous.

I dealt with a sales rep by the name of Carlton from Mercedes Benz of North Orlando. He was very honest and transparent with his dealings. I would definitely recommend hom to a family or friend. Toby from the service was also amazing and helpful with the buying process.

Wonderful, Ivan and Peter were both professional and kind.

Never a pause in their outstanding service

My buying experience with Mercedes of North Orlando was excellent. My salesman Ryan was very knowledgeable, congenial and helpful. He exceeded our expectations and made the buying experience very positive.

Brought in my car and Benjamin quickly took care of me, looked into the history of my vehicle and explain how long it would take to do whatever maintenance was needed on the vehicle. I got a ride home and was contacted with what had to be done with the vehicle and when it would be completed. Wonderful customer service.

Great service- had to have RV towed over weekend! Got right back to us Monday and fixed the problem!!

Best customer service ever. Thank you Ben for your professionalism, kindness and thoughtfulness.

Going there was an absolute joke and waste of my time. It baffles me that a Mercedes Benz service department treats a customer so poorly. I drove out to Sanford to have them quote me a rear windshield as well as some other warranty issues (minor). With every single thing they came back with “out of our control, not under warranty”. Mind you, this car is brand new and under FULL FACTORY WARRANTY. They even went so far to print out a sheet of parts that were supposedly ordered for the car by the mercedes dealership I bought it ar, mentioning that my car had damage and they probably repaired it (with so called none OEM bolts). Funny thing, this car was FACTORY OWNED BY MERCEDES, and when searching for the parts they came up as LICENSEPLATE FASTENERS. I understand that I did not buy the car from them, but to treat a customer so poorly and even go as far as trying to scare them, so you dont have to do any warranty repairs is ridiculous. Needless to say.. I WILL NEVER GO BACK TO THIS DEALERSHIP.

Mrs Carrie was very kind and polite She let me know the Mercedes have a recall for my car thing that I don’t know anything about it will be repair at the same time of service...

Excellent customer interaction, great vehicle service and very timely

Went in for scheduled service, on time, had loaner vehicle, service done before estimated finish time. Cleaned vehicle, no problems at all.

I just got off the phone with Kenny - the Service Manager. I am delighted to say that he was most informative in updating me as to Mercedes involvement on the diagnostics and repairs to my car. It is important to note that I bought my car from Autonation who I believe have a working relationship with Mercedes of sorts, I am delighted to see that Kenny is going the extra mile to earn my future service business. Well done Kenny!

Excellent facilities and professional, courteous service. I wanted to switch dealership because of the bad experience last time I went to Maitland where I bought the car. They also have complimentary car wash but when the car came back it had not been washed as it was still dirty. Something about a shift change, etc.... So I figured if they can't get a car wash right do I really want to trust then to perform any other service?

Had my vehicle in for two minor recall issues. Everyone was very polite and service oriented. Brittany, our service representative, was caring and efficient. My wife and I commented to each other on the way home how nice everything went. NO FUSS, NO MUSS!!!

This Dealership is like car buying should be-used to be. Knowledgeable staff, room to test drive properly, and detail oriented. Service in Every aspect of their dealership is To Notch. No pressure, just attentive to your needs, willing to go the extra mile, clear and up front about Everything. This is where to go to find the Perfect Vehicle!

The buying process was quick and painless and the staff was extremely kind and helpful. I'll never buy a car with anyone other than AutoNation.

Wonderful service very warm and welcoming. Unfortunately I feel this wheel sensor problem is a intrinsic weakness of the Mercedes Sprinter as it recurred after 150miles of driving. I am now going back for a second try at definitive repair in the am(3/16/18) a 140 mile round trip from where e are camping.

Excellent all the way through the process. Ryan and David walked us thru the details so graciously . Thank you everyone. We'll definitely tell our friends.

Thirty minutes to replace a recalled airbag. Clean dealership with nice waiting area. Service people were quick and efficient.

Great had no appointment and was taken care of ASAP

I had scheduled a recall air bag repair for which the dealer had confirmed at time of appointment they had the proper parts for my vehicle. After a short wait in the lounge I was informed they did not have the parts for my vehicle. They had service this vehicle before and knew the VIN. This should have told them the proper parts needed. This was my third disappointing service experience at this dealer.

I only had about an hour to work out my deal, do the paperwork and drive back down to Miami from Orlando. Nick was working with me via text and phone for a couple of days and showed me how to reserve the car for 48 hours. Everything went as planned. The car was there, new as described, the deal was what we had agreed on and they got me a better deal than my own credit union for the finance. Fastest, best car purchase ever...and I do about 2 of these per year! Just wish I had a better value on my trade-in. But this was partially offset for a good price on the M3. Thank you all for the great and fast service.

We went there to give service to our car. Our experience in this place was great. Hector has a very nice customer service and answered all the questions we had in a very professional manner. Though, we would like to recommend you to give Hector an office, with chairs for the customers, since his desk was in the hall, so he can serve the customers more properly. Thank you for your super good service. Keep it like that!! Blessings <><

Was getting conflicting computer messages about rear brake lights and left rear turning light. The dealer found no real problem and reset the computer. This seems to have fixed the problem. Also had an oil and filter change.

Great experience with salesman Syed Shariff. He was very knowledgeable and attentive.

Thank you..............................................................

I'm very disappointed with the quality of service after I purchased my used Infiniti, QX56 from this location. During my test drive the "service" light came on. Jessie, the salesman, immediately took the car to the service department to have it checked; while I discussed financing with the finance department. Upon the car return, the service light was some how turned off. I bought the car late that night and drove home; which is quite some distance from the dealership. The next morning, I started the car, and every service light came on. Obviously, the 125 point inspection certificate was not correct. The same day, I contacted Jessie about getting it serviced near my house. Later that week, I was sent to a Ford dealership (for an Infiniti) who is part of the autonation program. Unfortunately, Ford had no technicians that could service my car. I contacted Jessie again to find a solution. He supposedly was in contact with a warranty department, and I was told to leave Ford. Since then I've contacted Jessie back on many occasions, and spoke with the new car dealership manager (Alan) about the situation with no resolution. Its been two weeks later and I still haven't had any solution to my service light issues. I've had to reach out to them almost on a daily basis, with hardly any call back on the progress on how to resolve the issue. This is really sad, because I really thought I was purchasing my vehicle from a reputable car dealership. I do not recommend this car dealership.

I can't say enough about my recent experience at North Orlando Mercedes. After losing my husband 3 years ago, I was making my 1st decision all by myself in 3 years so I think I needed a little extra time and patience. My agents Nick and Jarred were great, couldn't ask for any better service or attention. They were always available for any questions but in the end stepped back and let me make up my mind. I love my car GLC, if anything makes you park far from mall entrance it's a new Mercedes. Thanks for everything.

I have visited the dealership several times over the past 10 years. As this is my 2nd MB purchase. Each time the staff has been very pleasant & attentive. The facility is clean and well maintained. And, the services that I have received on each visit has been exceptional.

I had great experience . My sales agent Syed Sharif was a wonderful person. Friendly honest with integrity and class

I bought a 2016 Mercedes and took it in to MB of North Orlando for an overall inspection. You can't go wrong with their service - both mechanical and personal. My advisor, Ben was especially helpful and courteous.

We had an overheat issue that required a tow. They got us quickly into the bay, diagnosed, repaired and on the road in a timely manner. Thanks to the Team for their service.

Excellent service Ryan did a wonderful job. Thank you Mercedes Benz.

Stress free smooth and fast experience. David and Elizabeth were a pleasure to work with!

Saleman was wonderful David...help me find car that I wanted..thank so much....

Great customer service. I loved the ability to connect with my sales person Via email and text prior to the transaction. That really facilitated a smooth process. Nick was awesome!

We gave a second chance to Mercedes Benz North Orlando. First time we were very disappointed with the buying process and the honesty of our sales guy. This time Mr. Zechman (E com manager) made our buying process transparent and a great experience. The financial manager was great, she explained every paper prior our signature.

The salesman was great and had us in and out in less than 2 hours.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

Efficient and courteous service received from Service Advisor Ben. Thank you for making this experience a good one.

I called Contemporary for service on my Sprinter Motor Home and was connected to Auto Nation. The Service Advisors were professional, provided an appointment and followed up with Email confirmations and reminders. The problem was detected and arrangements were made to insure that the warranty paid for the repairs. A courtesy vehicle took me home, returning later to retrieve our repaired motor home. The service advisors were friendly and efficient. The one recommendation would be to install a motor home vehicle wash, as promised by the confirmation email!

Ryan at Autonation was very helpful and attentive in finding the right vehicle that met my needs. He helped to facilitate the financing and get me in and out on my schedule.

Very Friendly and efficient staff, they had my loaner car ready for me and i was in and out.

I was made to feel welcome when I entered the facility and was taken care of in a professional manner.

No Hassle, Salesman was very knowledgeable about the vehicle.

Incredible experience from sales to finance. Everyone there worked well together to assist. No one will accost you or pressure you here, but will be there as soon as you need them.

Wonderful experience! Great service rep. Fast service. Would highly recommend the dealership to everyone.

No problems. Work was done when promised. All my questions were answered.

Excellent experience again having my car serviced! Great job!

Great paring party before playing golf with the Qs

enjoyable and informative experience. Would highly recommend dealer to friend.

Salesman did not show flexibility in dealing. Salesman did not explain the difference between models

Mr. Mike is a great guy, excelent,careful,considerate, accountable. My last experience in MB north orlando is awesome.

Ben, was very helpful, excellent service.xxxxxxxxxxxxx

I recently brought my c230 sport in for a recall service and they did an excellent job with the customer on boarding process with next steps and what to expect. Everything was done on time and faster than I expected. They even did an inspection on my car battery and they gave me their honest opinion on it, to make sure I GET IT ADDRESSED SOON or it could cause further issues. I'm very happy with the service. I believe Mike was the service guy that worked with me!

Very easy, no stress, respectful approach to the car buying process. Jordan my rep is outstanding!

A totally seamless transaction from my first internet inquiry to the final paperwork. First contact with Oren on Sat. am and drove 200 miles on Sun. to complete the sale. MB gave me more money for my car than CarMax. Elizabeth completed all the sale paperwork with ease. My 2016 used car in perfect condition just like the transaction.

My first experience with these guys was all positive. Leased a new car in an hour. We will be coming back in 3 years for our next lease.

Took my wife car to the dealership, was kept informed of the process at all times. When we went to pick it up it was clean and the whole thing was a great experience. The service advisor Mike was excellent. Will recommend.

Excellent experience. Loved my sales representative, Nicholas Lang. He made the entire experience wonderful and easy.

First time visit to service department with 3500 Sprinter Chassis. Heather Olson was my service advisor and handles my issues very professionally. The service received and solution to my issue was carefully orchestrated by Heather and the mechanic Troy to provide a solution that worked quite well. In fact their solution gave me the opportunity to save several thousand dollars on the maintenance costs. Appreciation to all the service representatives for assisting in my vehicle service.

Taken very good care of...Mike Sanchez is excellent...

On our way north on the turnpike yesterday from south Florida, a couple of engine warning lights came on in our motor home built on a Mercedes 3500 Sprinter chassis. From about 30 mi. south of Orlando, we found a number, called, and Mary (I believe) answered for service and we told her of our dilemma. She said to bring it right in. When we got there about an hour later, Kenny, the service manager, said they would run some tests, and if they could, they would get us right back on the road. After diagnostics, he reported that they knew the problem, had the parts, and they could get us going in a couple of hours. And, by the way, we see that you have a recall on an airbag, would we like to have it replaced without taking any longer? We agreed that that would be great as long as it didn't delay us any further. He also offered to drive us out to lunch while we waited, and came by to keep us updated on their progress several times. And, sure enough, we were back on the road right away, and all is good. (Oh yes, the recall notice arrived in the mail today, so they even saved us a special trip to get that taken of.) Thanks for the great attention to detail & the fine service.

Jessie Gilbert, was so patient and helpful. Even with multiple customers and pouring rain he held his composure like a very professional. Thanks for your help Jessie. Enjoy your time off with family. Happy 4th!!

Great place great people can never go wrong here! Service wayyyy above average