Recent Reviews from Mercedes-Benz of North Orlando

My service agent, Richard is amazing. He is the reason I keep coming back. I could bring my car to an authorized service agent less than 3 miles from my house but instead I choose to drive the 15 miles to the Rhinehart road location. Richard truly looks out for his customers and has their best interest at heart. He ensures things are done right and honors a commitment.

Both sales and Service are excellent

Fadi was very accommodating and professional, went above and beyond his job! Brian at service was stellar and courteous when my new vehicle needed a replacement part. I would highly recommend buying a high line automobile at this MB dealership. I will definitely buy again.

JR was an excellent salesman. Found exactly what we were looking for and couldn't be happier.

The best car buying experience ever. My sales person Syed was incredible, he made the transaction fast and smooth, he was also very professional. Thank you

Extraordinary dealership. It's not an easy time to find a great deal on the right car and MB in Sanford really came through for us AGAIN! Syed, Todd, Robert and Walter made the buying experience great and Rick in Service was extraordinary in handling work on another car. Orlando's best MB dealer!

I have bought two cars from Mercedes-Benz and the people there are very helpful. The service department is wonderful. They explain everything so you understand what they are doing. Would buy my next car from them.

Christal in the service department is amazing to work with. She goes over and beyond to help her customers. Huge Thank you to the expertise of the technician who do the labor of repairing our vehicles.

Great customer service.

Provides great customer service.

After I went to see the car what I was interested at it appears to be all flooded inside for what dealer said we will take care of it. And called me two days later inviting yo purchase. I wasn't in the rush and about 10 days later i decided to get it. Called the dealer and confirmed it all fixed and good to go. Next day I went to buy it, but!!!it's all wet again with some mold inside. They said they didn't dry it properly so come back tomorrow, will fix it. Almost two weeks under Florida sun it should be dry by itself...but no! I pointed to them that it's probably panoramic roof drain need to be clean. So it's not about drying it it's about fixing the problem....and respond was again it left open under the rain two weeks ago, there are no leaks..they didn'tdry it properly.They checked everything and dried it again. Two days later I went to buy it. The process was about 4 hours. During this time you just sitting and waiting....nobody even offered water/coffee/tea. So the purchase experience was very poor, but it's just begging. During the .5 test drive you can't really check the vehicle. On the long ride to home I stated to notice some problems. Some engine kicks on low rpm on the highway. Torsen is loocking differential on very sharp turns(oil need to be changed) Water pump and thermostat are leaking very badly and 2 days later your coolant tank is empty. Oil pressure regulation valve isn't working correctly what causes oil consumption, additional water pump multifunction, oil separator multifunction, TouchPad has dead line about an inch wide , so can't be really used. And coolest things-when you start it you see warning messages-you vehicle past inspection some amount of days....So basically they sell you a car what needs to be serviced, bunch of work to be done. And you go and get it done by yourself. And its all from Mersedes officials dealer what is part of Autonation, after 120 points inspection, certified preowned, no worry purchase and blablabla. On 30k+ vehicle. But they give you a 90 days warranty. Do you really trust them to do the service of your vehicle??? Since I was a mechanic in the past I don't really afraid of some minor problems... but after calculating the amount of parts $ ant time what I need to fix all of this I decided it's not fair that after spending 35k$ on the vehicle from should be reputable dealer I will do by myself. So I went to the Audi of Orlando since it's all part of Autonation. Explain what are the problems and showed them the list of bad parts, what I wanted to be replaced because they are in the list of covered parts, just the one what in the warranty, rest I will take care of. By the phone its actually hard to make an appointment so I just went to drop it of and and they told me it should be done in about two day. They need to do diagnostics and if it's warranty case I will not pay 250$ for that. So to see that all front of the engine is covered in coolant and its dripping and to read error codes you don't need much time. It took 24 hours to to make it happened and case was created and send to the office, after another 24 hours I got a response that inspector need to come and see it and hopefully it will be there maybe today...(so already3 days and non of work have been done)....for me just interesting to see what??how water pump is leaking? Autonation don't trust officials dealers mechanics? Probably I wouldn't really trust too, because on the video of the inspection mechanic says there is some blue and green leaks , MAYBE, washer fluid was added yo the system.Maybe!!! If you are a mechanic you should know color doesn't mean anything, it's just colorant(what even Audi website says about coolants) washer fluid also can be green, blue , red.....so why seing blue leaks you would assume that there is washer fluid added?why not blueberry juice or mouthwash? Not saying about problems to get around without car..and who knows for how long. Tba..

Jordan made our buying experience simple, stress free, and overall enjoyable - while still being transparent. I would highly recommend asking for him when you’re looking to buy your next vehicle.

To be fair, I did not expect to buy a car when I went to the Autonation Mercedes Dealership in North Orlando. The staff, new car selection (and to be fair they had a few 2022 models), and pricing was fair and simple. That evening I left with an amazing vehicle and the next morning my wife ended buying one too based on the sales person, staff, and quality product they offer. This was the best car buying experience I have ever had.

Very satisfied with the service repair on my sprinter. It was very easy to schedule the online appointment within a few days of the current date and the repairs (water pump replacement and vacuum system & lines cleaned of all coolant fluid) were completed in just a few hours. Thank you very much...

Jordan gave me the best car experience I?ve ever had in my entire life. He literally took me from getting a windshield replaced to buying a 2022 EQS 450+. I love my car. The experience I had was beyond positive. I hope Jordan continues his career path at Mercedes-Benz because he is an asset to their company.

Jordan gave me the best car experience I’ve ever had in my entire life. He literally took me from getting a windshield replaced to buying a 2022 EQS 450+. I love my car. The experience I had was beyond positive. I hope Jordan continues his career path at Mercedes-Benz because he is an asset to their company.

Buying process final price was fine - no issues there. The 3 star rating is for a very long wait to get to the financing, title, etc step. Several hour wait - only one person to do this. Mine was a cash sale, so no other paperwork. Salesman was excellent.

Our adviser Tom was great to work with. Communication was excellent and the work was accomplished on time and on budget. Thank you

Mercedes Benz of North Orlando has an amazing Sales staff. Syed , our salesman, is professional and really cares about his customers. He helps with whatever he can, even after the sale is complete.

Great experience. Easy to work with and no undue pressure during the entire purchasing process. Followup support has been excellent. Everything moved quickly. I would certainly buy from MB North Orlando again. Thanks to the team at MB for exceeding my expectations.

We were there to take care of the recall on the rear Speed Sensors on our Sprinter motorhome. Our service adviser Thomas Welch was extremely knowledgeable prompt and efficient. The facility is always clean and friendly any time we go in there and it's easy to change or book an appointment.

I am always satisfied with their work and the staff are very kind. Especially Christal Etzold .my vehicles service are : Battery - Replace (After Test) Windshield Wiper Blades (Dual Wipers) - (OEM) Replace Mounts, Engine - Replace Link, Stabilizer Bar (Front) -

Great Customer Care! Clean, very helpful Service advisor will be back ! Thank you all

Let’s just say mehhh. I took the car in at 25k miles because my check engine light was flashing. Try told me it was the spark plugs and the car needed an oil change. They then told me I couldn’t get a loaner car because I didn’t purchase my car from there. Ok cool then I get a call about how although my car has 25k miles since it’s 6 years old I needed the 60 k maintenance because that’s how it’s done! Let’s not forget to mention the service was ball park $2800. I refused that but got the oil change and spark plugs only to pay almost 1k. My following service took it to a actual Mercedes dealership that is not an affiliate of Auto Nation and my oil service was $360 and the brake service was $210 the transmission service $600 more than half the price and I got a loaner car!!!!! Just take your cars to Mercedes in S Orlando or Daytona you will save $$$ in the long run

Such a Friendly and Inviting visit, Kumar welcomed me, was very attentive and treated me like I was part of the MB family. Just overall excellence in every aspect!! It's so good to be back!!

Very thorough job. Sprinter Service Manager Tom Welch is the best! He really knows his stuff & is very helpful.

Friendly and helpful. Was able to make a service appointment fast and without delay. Car was diagnosed and fixed within a day. Brittany was informative and helpful through out the process. Great Job!

Our salesman, Syed was the absolute best ever. No pressure and he is so knowledgeable about every aspect of the cars he sells. He follows up after the sale and is never too busy to help if you need him.

Tom had my RV Sprinter recall done efficiently and correctly. Thanks, Tom

We went to Daytona Mercedes dealership to seek help for our Sprinter van DEF issues with no starts left. They refused to assist us as their customers appointments are more important than our emergency! They suggested Sanford Mercedes as potentially willing helpers? How right they got it!! Sandford Mercedes was understanding and got us under way again with a quick diagnostic and reset. They offered to do the repair immediately the next am at 7. This took less than three hours

Greetings: We are the Rodriguez family. We purchased a MB CLA 250 3 plus years ago. We are very happy with the vehicle. The sales process to the end was somewhat uncomfortable because we were transferred from one assistant to the other to include speaking to the sales manager. Later throughout the servicing processes of the prepaid services the assistant specialist were not offering a lend vehicle while our vehicle was been worked on to include car washing. This service assistant in particular in 2 ovations attempted to take car of another customers ahead of my wife having been there first. We were not given a lender vehicle in various visits because we did not have a credit car. We felt like we were treated as not an important customer. The car washers in multiple occasions failed to do the vehicles interiors. The constant change of service assistants and supervisor not been available well noticeable. And forget about getting some type of assistant over the telephone related to following up with services. Because of all of these, I will not consider MB of Sanford ever when looking to purchase another vehicle just like I didn’t when purchasing my 718 Cayman. I thing MB should consider taking a look at what’s happening in the customer service department. Giving your customers the best service at all times will make it possible for them to come back and continue to be apart of the MB family. Thank you, Danilo & Marisol Rodriguez

My car had a vibration at highway speeds, so I made an appointment for rotation, balance, and alignment (was due for it anyway). However, my advisor Richard noticed that my tires were near the wear bars, and recommended against the alignment, saying it would be a waste of money, and recommended replacing the tires instead, and doing the alignment with the new tires, which we did. Now the car drives like new again, and he even managed to get a rebate for me! We have had nothing but positive experiences with the service department here, with multiple advisors, all being honest and forthcoming with my choices in maintaining my vehicle. We're very pleased with this group of people and wholeheartedly recommended them for service on your vehicle as well!

They always do an excellent job taking care of our 2 Mercedes?! Friendly, professional, knowledgeable and timely!

I drove down from Jacksonville on Friday to test drive a car, called them Saturday morning at 10:06a to initiate the sale, by 2:23p they still couldn’t get all the paperwork completed. There is something severely wrong with their sales departments, there are other dealerships that will treat you better and run more efficiently.

Christal is the BEST. Great communication and always very attentive .

I visited one day to make an appointment and met Brittany. As soon as she was available she took down all the information on my vehicle and made me an appointment. When I arrived for my appointment the vehicle was taken right away and Brittany arranged for a shuttle ride home. I didn't have to wait long and was on my way. Later I was called and was picked up to return for the car. While waiting the facility was clean and very comfortable. Everything was done and the car looked great.

Very friendly and helpful

The customer service was great, and Brittney was an excellent service advisor. All of my questions were answered.

I want to share my recent experience with Rick in Service who did a wonderful job taking care of every detail related to my visit. I had a warranty issue as well as a 20k general service. Rick was respectful of my time and crazy schedule having everything ready from start to finish. Rick’s attention to detail and excellent customer service is a big motivator to purchase my next vehicle from your dealership. Thanks Rick!

As always, they exceed my expectation for they go over and beyond

Great experience from start to finish. Tommy was extremely helpful and helped me get the best deal possible. Will definitely go here for my next car.

Expert courteous service. We are most pleased with our experience at Mercedes Benz of North Orlando.

Never before have we received such excellent service from a dealer!! Tom went above and beyond to make sure everything was done and completed on time and even found one more thing to take care of under a recall. Had us come back one more quick visit to finish up all are repairs for us to carry on home to Seattle in our Sprinter RV!!

Received our new E450 a week ago. Sayed Sharriff was our salesperson. Absolutely the best experience ever. He is very knowledgeable and has a super personality. Would definitely recommend this dealership to everyone!

I came in for Schedule A service. Everything was great from start to finish. The service team kept me informed and I was in and out in about 90 minutes. I have already recommended them to my friends.

The service department is unbeatable 💕

Excellent service! Everything was as promised and on time. Thanks!

I drove many miles for service on my Spriter van to find my new tires not ordered so no front end alignment. I was a bit angry! In steps Don from service and WOW!! First class treatment from that point on. Through Don, the service department stepped in and took charge. IMPRESSIVE

Great experience and awesome customer service. Will certainly refer family and friends. It’s the place to go if you are in need of a car, new or used.

John R. and Walter have been great to work with. We only trust them. They are honest, reliable, truthful and helpful. We can't go anywhere else to purchase a car, especially when it is for our children. They have helped us with our past 2 cars and will help us with our next 4😊

I had the most amazing experience at Mercedes-Benz of North Orlando. Jordan remained communicative through my buying process and was patient when educating me on all the many features of my first Mercedes-Benz. Thank you for providing an easy and enjoyable experience.

Rick the service advisor was excellent , I always go to Rick for my needs at North Orlando. He keeps me i formed and is always great with. Ustomer ser ice

Richard was a great service writer. Thanks for a great experience.

Sprinter tech is awesome and service manager, Tom Welch is great at explaining what problem was and how it was repaired. The courtesy vehicle inspection is a bonus

Christal was fabulous! She was professional, friendly, & prompt!

The service for my car went very smoothly. I appreciate having the loaner and the check up along with new tires went very well.

My service manager, Rick, did a great job of explaining the services that I needed for my lease vehicle and insuring that I received the best value for my money. Thanks Rick!

Crystal was a joy to work with. My first service experience at your facility. Appointment was made through a central source and received several email reminders of the upcoming appointment. Crystal identified a potential problem with my tires and offered a great solution with follow-up. This is the type of Mercedes Benz service I'm accustomed to and it is why I only buy Mercedes vehicles. Keep up the great service!

Great dealership! JR was my salesman and he was good. Very helpful throughout the buying process. The dealership offered me a fair trade in value for my vehicle and also sold me the car I wanted for a fair price. The service manager Crystal was awesome as well, she really took care of me while they were fixing a few minor details with the car and even provided me with a loaner vehicle! Awesome customer service. Would recommend.

Mercedes of north Orlando took outstanding care of my vehicle with my tire situation and being towed to my preferred dealership.

Kumar Vir, the service advisor was very knowledgeable, helpful and professional.

Salesman and other employees courteous and very helpful throughout process. No high pressure.

I got my car serviced a couple days ago and the experience was really good. I just dropped of my car and was able to pick it up the next day. Everything was taken care of well.

Repair account manager Tom Welch is very professional and courteous. Got my jobs done quickly.

The staff is really helpful and they have a pretty nice inventory.

Excellent service. Everyone was very professional and gave me a honest assessment on my car.

Amazing service and beautiful facilities. Service and sales people are very friendly and helpful. You won’t be disappointed

Our salesman was excellent and the entire process was pain free. Our trade-in was priced fairly and we agreed upon our purchase quickly.

Great service department Brittany was great in all meaning

Very friendly staff and clean facility. My customer service rep, Christal, went above and beyond by contacting me on her day off to keep me posted with progress on my car.

Very thorough and accommodating. One of the better MB dealers with whom we've done business.

My Sprinter van had a serious problem with a major system which would have ultimately caused the engine to fail. After visiting several other Mercedes dealers in other states with no luck, Tim, the mechanic at MB of North Orlando correctly diagnosed the issue and fixed it with expert skill and speed. Tom, the locations Service Writer, also took fantastic care of me, spending time discussing my options and working with me on the timing for the repairs. I live in my van, have been to all lower 48 states and have stopped into around a dozen MB dealerships across the country and this is by far the best one for service in my experience. Thank you Tim and Tom for making sure my vehicle was fixed correctly and for keeping this nomad on the road! Kevin Jones

Excellent service and very professional and friendly staff.

Excellent service and completed in a very timely manner.

I bring my car here and they take good care of me. Very courteous and professional service.

Kumar (my service advisor) was extremely professional and made sure that I was satisfied with the work done on my car.

They are very professional, courteous, and knowledgeable.

Amazing service by Brittany, as ALWAYS, for the past 5 yr and counting! She is hands down the VERY BEST SERVICE ADVISOR that they have!

Kumar was always updating me and was extremely knowledgeable. I was provided a loaner during my repairs, which made the entire process convenient and accessible. Thanks!

Kumar did an excellent job. He was attentive and knowledgeable. They also provided a loaner which made this process convenient without any transportation interruptions. Thanks!

Mercedes Benz of North Orlando...could not ask for a better experience in every way!!!

Professional and trustworthy, exact explanation and assessment of what to do. Professional and friendly Service Manager!

Took forever to get an oil change. Seriously thinking about buying a car not involved with Auto Nation. My time is more valuable that waiting on the phone to make an appointment. Ridiculous!

Loves the experience! Charles Cullen is very professional and knowledgeable. Will come back again! 2/25/2022 Just had my AC fixed there, comparing to many dealers trying to rip customer off, Mercedes-Benz of North Orlando has been honest and professional. Ms. Hope is very professional and helpful, earned my trust for sure!

We had a great experience shopping and ultimately buying a vehicle from Mercedes-Benz North Orlando. We had communicated with Doug over the matter of a few months going back-and-forth between new and used vehicles. He was very patient and informative but not pushy. When we were ready to buy, we went back and made sure to purchase through Doug

We had a great experience shopping and ultimately buying a vehicle from Mercedes-Benz North Orlando. We had communicated with Doug over the matter of a few months going back-and-forth between new and used vehicles. He was very patient and informative but not pushy. When we were ready to buy, we went back and made sure to purchase through Doug

We took our Mercedes Sprinter campervan here, we are from Massachusetts and were having mechanical trouble on our road trip. Staff here were super friendly and got us back on the road within a few hours. They were also good about explaining the issues and what they had done to fix them. I also appreciated the thorough inspection they did of the vehicle and other little issues they found and told me about.

We came here for a second opinion on a repair. The technician was extremely knowledgeable and came in over $1k less than the competition (local auto repair). We would much rather have the work done by Mercedes anyway but this was just impressive! Glad we got a second look and trusted our gut.

😀Friendly service and quick and efficient work done on my car. The staff was very easy to talk to and seems to take the needs and satisfaction of their customers seriously. Honest review.

The service standards at Mercedes of Sanford is beyond most that I’ve experienced. The service agents are always reassuring and my most recent experience with Hope Allen was no exception. They are clearly doing something right.

The customer service here is spectacular! Sayed is THE best salesman. He really goes above and beyond even after your sale is complete. The service department here is also amazing. I’ve been to many dealerships over the years, and I have to say, these guys are THE BEST!!!

Service is thorough and Hope my advisor was fantastic and kept me updated. Loaner was available upon drop-off. Car was serviced, picked up my car, was on my way.

Had front brakes installed yesterday. Rick my service advisor was excellent, took two hours and I was out the door. Price for the work was very reasonable. Would highly recommend.

Excellent service prompt and flexible.

Went last Saturday for a B service and I was overall happy with how I was treated. No one was rude. The service took 3.5 hours, which may be normal for a Saturday. There’s only 2 things I found upsetting: 1. I have an extended warranty on my car and because the “warranty guy” wasn’t there, no one could tell me if my sunroof was covered. People live busy lives and I don’t have the time to take it all the way back just to be told yes/no. Especially if he’s only there during the week. Not understanding why anyone can’t just pull up my warranty terms, but I digress. 2. The other issue was I was told I needed two new front tires, which is impossible. I need one, but I bought a new one 4 weeks ago. It just makes me wonder what else isn’t so honest, but I feel like that’s car shops in general.

Autonation representative helped with a detailed walkthrough of all existing issues with the vehicle over phone( tires need change/ alignment required ) and kept me appraised of job completion and when the car was ready for pickup

The service is working fast, professional and they kept me informed about all details (parts, price).

Took over 3 hours for my first maintenance & car wash.

Jordan was exceptional in both his knowledge of the products and his salesmanship. No pressure, available for a multitude of questions and was highly responsive to every email, call or text. The dealership itself is very well run, friendly and effective.

I missed the opportunity to review Mercedes-Benz of North Orlando through their Survey System so I’m following up in this medium. My service experience was WORLD CLASS, with a particular recognition to Brittany DuFresne who brought it all together. As the representative of the AutoNation organization, she gave me confidence that the entire maintenance evolution would be done to my satisfaction. Her ATTENTION TO DETAIL was exceptional as was her friendly, business like demeanor. I appreciate her style of communication that informs and updates to a reduce time wasted wondering when the service would be completed. Clearly the Service Department has their act together - no doubt the team doing the work in the garage are as involved as the front office, making it a TRULY EXCEPTIONAL EXPERIENCE. Well done to Brittany and the entire Mercedes-Benz of North Orlando team. Definitely will recommend to others. Thnx

I?m always treated like my car is the only car there for a service. Mercedes North is organized and greatly concerned that the quality of service every individual gets is correct and you are ultimately satisfied.

This dealership goes the extra mile to make a great experience! Clean car at end . Keeps you informed as to what to expect. A little to expensive but free coffee and snacks , a shuttle to mall and lunch while waiting and a clean car . Job well done in my book . Thanks a million . J Shaw the villages Florida.

Service experience exceeded expectations. Service Manager Tom was very helpful. He supported my decision to buy prepaid maintenance.

Overall experience was great. Rick was our service manager and he kept us informed the entire time. It was a major problem so we were given a loaner car for 35 days as parts had to be shipped from Germany and consulting with Germany on issues. My suggestion would be to provide a loaner based on the type of car the guest has. The only reason I gave four instead of five stars were the 35 days and the C class car we drove for more than a month. Not what we expected from Mercedes’

Very prompt and very professional

John was very helpful and respectful of our time. Great quality vehicles to choose from. They have great follow through even after the purchase. Thank you! Would definitely purchase again from Mercedes-Benz of North Orlando.

The service department is Awesome! They are courteous and polite and willing to do anything they can to make your service experience the very Best!!

I had service on my car this week and Tom the assistance service manager did a fine job as always. They were able to complete my car on a timely basis as I was just waiting at the dealership. Thanks for getting it done without any issues.

Great service

Brittany is possibly the sweetest service assistant I've met. She kept me in close contact w/ progress and offered options on the expensive Mercedes checkup. From sales staff to the young people who get car washed, they are a delight to work with.

Good experience…I do recommende this place ..

Their service is efficient and I only can speak about my service advisor Rick. He is totally meticulous in explaining and even backs up what he's saying with illustrations. when he tells you that your car will ready at a specific time, he means it. I had a pleasant experience at North Orlando Mercedes and I'm sure you will too!!!

I purchased my dream car! Everyone and everything at this dealership was exceptional from the facility to the employees. My sales person and the financial advisor was excellent. They were patient with me when I changed my mind and chose a different vehicle.

They aim to please the customer. Very attentive to the needs and requests of the customer. Will definitely return.

It was a pleasant, no pressure abs very honest experience

Rick is an awesome Guy . Thank you .

Appreciate patience, support, service, compassionate spirit/ personality of Assistant Service Manager Rick Shattuck. Thanks also to Hope for taking care of my portable chair! Always friendly Service at Mercedes-Benz of North Orlando Dealership!

Hope was very helpful, very professional. Kept me updated and explained everything clearly. I need to come back for some follow up work and look forward to working with Hope again.

Rick was very heipfull and the repairs was done when promised and a loner car provided and great coffee

Car was there for two days for headlight adjustment and turn signal that was out. They never even got to the car, had to explain 3 times what was needed, and they were gonna charge almost $400 for two separate diagnostic charges. Funny since I told them one of my turn signals was out. $200 to turn on my signal to see that it is out? Anyway they never got to it and I told them to not touch the car half was thru the 2nd day and picked it up. They have a serious management and organizational problem. Also charging huge diagnostic fee for a headlight adjustment and a 2nd for a turn signal outage is punitive. I would find someone else.

Have entrusted my Mercedes service for my S550 and my custom Sprinter van with this dealer even after moving 40 miles away where there is a competing Mercedes dealer.

Highly recommend for your sprinter van needs.

I give this dealership 2 stars only because Fadi and John were great at assisting me but the vehicle i purchased was less than ideal. I purchased a 2019 S560 with 35k miles i paid $86,000, they did a terrible job washing the car that day, there was still marker ink on the vehicle when i took it home that the dealer uses to mark damage on the car. after taking possession of the vehicle on my drive home i noticed the steering wheel was shaking at 60-70 mph, I called them and they told me to bring it in that week to get checked, they got me a loaner (c class) and told me that one of the rims was bent most likely due to the previous owner hitting a pothole. i had to take the car home that day without it getting fixed because they couldn't do it in-house. i had to go back the next day to fix it and they didn't even fix it... Ive been calling the dealership since december 30th trying to get an appointment and i can't even get a response. Cristal, who I was told was the service manager, she does not take my calls nor responds to my texts. I am requesting a call so they can make this right.

Mercedes Benz of North Orlando is simply awesome!! I have dealt with them for s few years now and I am exceptionally pleased with all aspects of this dealership. From greeting me when I enter the service entrance for service or a car wash, they are professional, courteous, cordial, and just a pleasure to deal with. They go out of their way to help and they understand customer service! Best dealership I have ever dealt with...Even better than Lexus and BMW. I recommend them! Hats off to Jason who takes care of me now, and to the greeting staff which is made up of several sharp young college kids who "get it"!! Great team!

I had an appointment to get a second key programmed. Arrived in service. One woman ignored us then a young man came out who was totally confused. Waited at parts for some time after we were shuffled around. Not one person who walked passed us asked if we were being helped. We pushed the button and waited. Everyone seemed unconcerned with providing assistance until thankfully Rick come along. Rick was superb.

None

Super nice Place

Ryan was really helpful throughout the process.

Always a pleasure to work with Jennifer Neeley! She is efficient, personable, timely in communication, and customer focused. Thank you for a wonderful experience!

Pretty easy process to purchase however I had an appointment to test drive but had to wait a while to get help, he was doing several other things. Interior of the car wasn’t very clean and had a bad odor. Also there were any floor mats for the back seats nor a spare tire

Some guy named Matt White detailed my car and told me that I’m ugly and that I should never come back. He also touched my toes and I did not appreciate that. Everyone else was nice but I am never going here again because of him

Great customer service, and knowledgeable about the vehicles

Service -A needed in 5 days , I am not sure what this warning ⚠️ meant. Overall I am pleased with service given so far. 5 Star 💫 Dealership. PLB Jesus loves you.🌎🙏🏾✍🏽

I TEST DROVE A BLACK 2018 MERCEDES-BENZ C300 IT WAS AWESOME.

Thank you mercedes for my new s 500 amazing car also thank you to my sales men John Rodriguez.

Very good experience, honesty and quality of service!!

Great experience working with Fahdi and JR.

Good service. They were able to change the faulty speed sensor and I was back on the road in 3 hours.

This was by far the best auto purchasing experience I've ever had. We did just about everything via the phone and email. Just went to sign my docs and drive off. In and out in just over an hour WOW 👌. Syed was the best and so was John!!!! Highly recommend for new and used car sales. Bought a used vehicle. So happy 😊.

Worst service! If you care about your car don’t bring it here.

Slow service and dishonest as they come. NEVER again!

This place is a joke. They make your car say "schedule B maintenance" and go to the dealership to find out they want $250 just to "flush your breaklines". Also, cant locate your warranty info to fix basic things like this sunroof. Trash place and even worse cars. DONT GO!

Thomas my service adviser is fabulous. He communicates well and did a recall that I forgot to mention. Thank You Thomas!!!

You guys were awesome and covered all the bases. I have nothing that I can suggest for you to improve your service. Thank you so much and keep up the great work that you do!

As Always, Another Great Job🤗

Thank you to GM Walter Grundorf for quickly reaching out to understand my concerns with the service department. Mr. Grundorf reassured me that his team @ Mercedes- Benz of North Orlando will quickly work with me to obtain a resolution. An appointment was scheduled immediately and Rick my service advisor took great care of my situation. Rick thank you for going the extra mile, for staying in contact with me and for representing your brand so well. Appreciate you!

My major concern was that my motorhome built on a 2016 Mercedes Sprinter Chassis has no brake lights nor directional lights. I was charged $113 but I was sent home to drive to Titusville without this safety issue resolved. The explanation was that the problem was not a Mercedes issue but blamed the motorhome manufacturer. I had several recall issues and the dealer did address those items. Also, when I drove back to get my Sprinter there was a delay due to locating my keys.

The team at Mercedes Benz of North Orlando was Very friendly And extremely helpful. A big thank you to my sales man Hosn and the guy in Finance who Stayed in touch with me and kept me in the loop On what was going on. Thanks again.

Had my Sprinter 3500 in for a recall repair with an appointment. In and out in 2 hours. Tom the Service Manager was very nice to talk to and helpful.

They took great care of my car, and of me, even setting me up with a desk so I could work while I waited for my car to be serviced. Very pleased!

I recently bought a 2016 Chrysler C from Mercedes-Benz of North Orlando. Salesman Jordan was very friendly and courteous during the whole process. The test drive was very nice the car drove smooth Jordan explained some of the features of the car. I came back later on that day and decided to finish the purchase. It took a little longer than I would have liked but Jordan made sure that the car was detailed clean and a had a full tank of gas I was very happy with the whole process and would go back again if I ever needed another car to Mercedes-Benz of North Orlando John L

Most Awesome Service, Tom Welch as excellent and extremely helpful. thank you Tom

Extremely Poor customer service particularly when requesting car history info and having repairs done prior to purchase. Car was purchased with car parts missing that had been approved to be installed prior to delivery. Deceitful practices. Beware when purchasing a used vehicle at this location. Worst car buying experience !

After the diagnosis you refused to work on the car yet you charged me $485 you did nothing for my money and then you ask me to write a review. I am giving you 1 star which is 100%more than you deserve, your dealership is about grabbing money without providing any service

My experience has always been above and beyond the customer service is excellent

Great customer service. Got us in and out in no time with a car that we love.

The team takes good care of their loyal clients. Communication is good and the work is completed accurately. I appreciate their attention to detail and for sanitizing the interior before and after service when requested.

The service is very good and the employee are very nice and helpful.

I have been a customer for a better part of 10 years now. I have purchased 4 cars from this location. Just bought one recently in June. Just got my first service done and usual the customer service and the service to the vehicle itself were 5 star. My service advisor CRISTAL is exceptional.

Worse service in town.

Took longer than thought.

Drop off and pick up were very unguided. I stood there for approximately 10 minutes each time waiting to be approached. Perhaps everyone was very busy? Just a "hello, be right with you" would have went a long way. Service advisors switched at some point. Confusing. I had to call on Saturday, 4:30 pm to find out the vehicle would not be ready. My apologies to my neighbor who was keeping himself available to give me a ride:(. I had to call Monday at 1:15pm to start the conversation about readiness expectations. On a happy note, as a brand I was impressed and pleased with the level of warranty coverage the dealership provided. Thus the third star. Chalk this one up to Covid fog.

Brittney was a pleasure. I came to this dealership because I wasn’t happy with the level of service received at another dealership. Much to my pleasant surprise, I was treated with dignity and respect that I hadn’t received at the other dealership. I felt the cost of the service was fair and enjoyed my advisor, Brittney.

The service adviser was very nice. Received a loaner car with a bad tire. The rear wiper was broken at the dealer, not certain who or why. They need better service and real quality assurance

The experience that I received from Mercedes Benz of North Orlando was very good. I had to wait for the car to be checked which only took a couple of hours, as I was told by Customer Service when I made the appointment. The wait time was nice they offer refreshments while you wait and it did take two hours. I usually am able to rent a car for overnight while the car is inspected but there was none available this time because I live so far from the Dealers. Maybe if I am lucky next time when my car needs service, it will only take a couple of hours, and I can wait for the car.

Always Mercedes Benz is the best dealership so far . Fast service , great professionals with big knowledge about what they are selling .

Everything worked out well , Rick has taken very good care of me and my vehicle . I would highly recommend her and this dealership .

Rick Shattuck is an awesome in every way shape and form. I received perfect service for my amg gtc convertible. My car requires special attention and highly detailed service. Rick always provides me with significant attention and educational information. I only deal with Rick due to his exceptional attitude and highly professional and educational service I strongly recommend you deal with Rick Shattuck at Mercedes Benz of north Orlando you will be significantly pleased Thanks again for everything Rick Dr Chris.c Amg lover

Jennifer was my service advisor. I went to her about a possible fuel leak and window matter. Her team was able to diagnose the problem and get it fixed within 24 hours. Jennifer is great about finding and resolving issues quickly. Thx

Everything worked out great , Rick again excelled . From setting an appointment to saying thank you and good bye . I am again pleased that I bought my GLE350 From Auto Nation and use them for service .

I received excellent service from Ryan, the salesman, to The Manager and Finance. I highly recommend.

Rick Shattuck Is the best service advisor I’ve ever had the pleasure of dealing with. From start to finish he was extremely informative, always avail when I needed and very knowledgeable. He kept me up to date through the whole process while my baby was in for service. I bought my 2021 gla 250 in Clearwater since there are literally none avail right now. I really wanted to buy it from Mercedes North in Sanford and wish I just built one and waited. There service and sales team is nothing short of Spectacular. On my way home from a 300mi drive I noticed the blower motor making noise. It turned out to be a small repair and even though I bought the vehicle somewhere else Rick Shattuck, service advisor from Mercedes North of Sanford stepped up and helped me out. He went on to say he would take care of me and not make me have to drive 300mi back to where I bought it. In a couple of years when my lease is up and I’m ready for one of Mercedes state of the art electric vehicles I promise you I’ll be purchasing from Mercedes North of Sanford Fl, even if I have to wait a little longer. Big thank you to Rick Shattuck and Team for taking the stress out of a stressful situation :)

Excellent customer service. Service dept easy to work with. Appointment on schedule. Use of a loaner made experience superior. Car exterior detail well done. .

My vehicle was in need of service so I visited my dealer, Mercedes Benz of North Orlando in Sanford, Florida. The assistant service manager, Jennifer Nealy was experienced and it showed in her interactions. I was treated with courtesy. I was kept informed and quickly. The concerns were handled very well. The result was that my extended warranty covered some of my costs and the balance and particulars were fully and accurately explained to me by her co-worker, Rick, when he covered for her absence. This is a great team that work together to benefit the customers and I appreciate their services. I recommend that you should too.

Friendly employees and great service

Outstanding customer service. Strong willingness to assist and exceed expectations. Highly recommend Service Center.

Great Service, Richard Shattuck has been great and very helpful at all times.

Very disappointed with sales service in Tampa b/c o line sales person did not inform me the specific cat I wanted was NOT AT THE dealership. drove >50 miles to see it & she pushed off onto an inexperienced associate. Went home & contacted John, Sr sales associate at your dealership & brought the GLA I wanted the very next day, which I bought on the spot! sales and assistance was top notch, something I appreciate when buying a car. I'll refer all my friends & acquaintances to your shop as a result. T/y! Please send phone # for Parts dept; need a wiper blade for back window! Thanks, Joan Joan M Pate' CAPT US Navy Ret jmpate@earthlink.net 505.453.6079

Horrible treatment, rude, dishonest. Tried to sell unneeded tires, argued with husband about tires when he pointed out no replacement necessary. Waited over 2 hrs for an oil change that service never did! Will not return fir service or to purchase another car. Not the first time service was unacceptable.

A note to Walter Grundorf, GM, Mercedes Benz of No. Orlando: Thank you for your involvement and getting my problem rectified. I am appreciative! Mel Halfon, CW4, US Army (Retired)

Awesome Service, awesome staff, clean dealership and caring. I needed to ship my car to Europe for work and George ( asst service mgr) went above and beyond to ensure that I made my shipping appointment. Thanks so much for stepping up when I needed your help the most. Recommend this Dealership and service team ...11 out of 10..

Walter is the best.

Thank you Jennifer for your friendly service.

Walter the GM is awesome.

I would give 5 Star If I would of get the Mercedes Benz. I just moved to Florida from NJ, I came here about month ago to this dealership and I made an appointment went there waited more then an hour but no help from anyone then, I left the store. 2nd day I called the dealership gentlemen name Ryan took the call . I will get straight to the point Ryan was above and Beyond even I wasn't able to get the approval on same day but, Ryan was able to get the approval but the only problem was I already traded my car and got BMW.. but I still want to say thank you Ryan for for your exceptional work ethic and your service. Mercedes Benz do need salesman like you. May be next time I will try..

Words can’t describe the professionalism and customer service of the staff at this location! From John Roure in sales, who I highly recommend due to his excellent customer service and treating you like a respected human being compared to just another sale. I have to give high praises to Charles in Finance, who is a prime example of a great professional from his expertise to relatability. They made buying my first car and Benz a complete joy and a once in a lifetime experience.

ASM Tom Welch is amazing. Very attentive and answered all of my questions.

Siempre que he llevado mi vehículo por servicio o por reparación , todo ha sido muy bueno incluyendo el trato al cliente. Estoy muy agradecida por la atención recibida . Todo excelente 🌟🌟🌟🌟🌟

Thomas in the service department was great to work with. They get my vehicle in on time and get it out as promised and kept me updated along the way. It was the experience I expected at Mercedes-Benz. Great service

Rick in the service center was extremely helpful and very understanding. He takes ownership and responsibility so the job will be worked like it was his vehicle. Very professional team Rick is a part of. Please trust your Mercedes-Benz with this team.

Staff was very courteous, as always!

I would highly recommend Merced-Benz of North Orlando. One of the most friendly,courteous, and professional dealerships I’ve ever dealt with. I came in without a service appointment to check a possible leak/safety issue on my wife’s 2018 C 300 and the Service Advisor (Richard Shattuck) had the vehicle inspected - mind you, they had close to 20 scheduled appointments on 5th July. You don’t see that kind of service at too many places anymore! Thank you Richard!

Was incredibly grateful for the service department over at Mercedes Benz of North Orlando. Had a battery issue and didn't realize it was covered under the warranty. I didn't have to make an appointment, the sales dept, just instructed me to bring it in and they would take care of it that day. Was there for 3 hours, but well worth the wait to have an emergency taken of. Exceptional service by Rick! Thank you. Will always bring my car back for any major service.

I’m a satisfied customer. The shuttle service is great.

I purchased a pre-owned vehicle at Mercedes-Benz of South Orlando. Smooth experience from locating the vehicle online to the test drive. It was nearly a five star experience, EXCEPT for one big surprise when I took delivery. The dealership failed to disclose to me that there was only one key fob for the vehicle. If only I had been told this from the start, I probably would have still purchased but because they didn't tell me, until AFTER I signed all the paperwork it was a huge negative on the whole transaction. The key fob and the programming cost me $520. "Congratulations on your vehicle purchase, here's your surprise!

Rick is the most outstanding Service Rep! Always coordinates a loaner car and keeps us informed on service progress.

I had a great experience purchasing my car. The sales person John Tierney was excellent. He help me find exactly the model and color that I wanted. He also made all arrangements to bring me the car from a other dealer. The whole experience was pleasant.

Excellent service and good price on the car you purchased

I wish there were a negative star rating. As a result of constant issues from the purchase of a 2018 Mercedes‐Benz Metris Passenger Van with just over 7,000 miles at Mercedes‐Benz of North Orlando on May 8, 2018 from Fadi Hosn, the lifecycle of this vehicle is not expected from a world‐renowned luxury car manufacturing company. Reactive measures have been taken to the local dealerships over a dozen times for balance of wheels, engine shutting down in drive or missing parts listed in the original invoice. The initial problem occurred within the first week of purchase mid May 2020 and that analysis revealed tires were wearing significantly to the point of replacement (under 1,000 miles). Since that time, we have been consulting with Fields Mercedes of Lakeland to fix the issue. The result has included two new tires of like kind with maintenance prescribed balancing/rotation within a few months. Analysis was performed on the vehicle to ensure it would not happen again. Next, we were consulted again to determine that we needed all four tires replaced because of displacement when we purchased the last two tires. At this point, Fields leveraged this issue with two tires for free and several weeks in a generous loaner vehicle. Fast forward another few months, and the Metris now requires two more new tires but previous experience tells us that we should anticipate buying the other two again shortly. The 2018 Metris has a reported 15 services (Car Facts) made of which nearly a month cumulative time in the shop for the same repairs (i.e., engine shut off and tires wearing excessively). In addition, many attempts to have the GPS Map Pilot system to be re‐installed as it was previously removed before purchase has been difficult to remediate. The customer experience has proved very negative with Mercedes‐Benz as untrustworthy. Fadi said well “It’s too bad there is nothing I can do since it’s after 8 months” yet it was less than that.  Poor communication from dealership  Poor quality of commercial vehicle  Lack of trust/faith from dealership Fadi is a criminal.

Friendly, courteous, and efficient service! This was a very pleasant buying experience from start to delivery.

Purchased a used truck on 6/16/21 with an AutoNation Inspection Certificate. The purchasing process was great. But on 6/26/21 to the truck to the Ram dealer for an oil change since Mercedes neglected to change the oil prior to purchasing. Ram stated the parking brake system is completing rusted out and parking brake is worn to the metal. It would be $1700 to replace. I reached out to my salesman and was told to bring the truck in for an inspection since those items were inspected during their inspection. Which I did on 6/28/21. Once inspected a lead tech Tim came and told me that since the truck is an automatic the parking brake is not part of the inspection process and not a safety concern. If I would like it repaired he’d recommend taking it back to Ram to get repaired out of my pocket. Would not purchase another vehicle from this dealership or any AutoNation location.

Everyone in service are gens. Rick not only handled everything perfectly but also helped w recommendations. Saved me money. Great guy.

Jennifer and all others I worked with during my service and repairs on my CL were great. The parts department got me my steering wheel and window washer fluid pump parts, service installed everything, performed the oil change, and made recommendations about when to get new tires (including a price quote and advice). I was completely satisfied after my visit.

Took my car in after I hit a curb, and they were professional, friendly and helpful! I worked with George L. Who is really an asset to the company! Just wish I had known more about how long it was going to take, since I waited there.

Completely satisfied with Jennifer Neeley. She promptly returns telephone messages unlike some of the others there that choose to ignore whether I am the one that leaves voice mail message or the individual who answers the phone for service. Never will I use that individual again and have asked that all future services be with Jennifer. Thank you.

John Rodriguez he is the best sell person that I've had. And I have been buying cars since the 90's he answered the phone every time I called and I called alot he also.answer your texts he is an A-1 person.and sales person I will.send all.my.family and friends to john.

Tom Welch and his staff provide top shelf service the minute you drive into the service center. Tom Welch is very detailed in explaining all of the services being performed. It is a pleasure to work with Tom.

Thanks to Tom, the assistant service manager my windshield was installed professionally and the vehicle is spotless. Great team.

This is a nice looking dealership, the staff is friendly too. But they need more seating in the customer lounge for those waiting on their vehicles to be serviced. Also some donuts would be a welcome addition. They work on the Mercedes Sprinter Vans at this location. We brought in our RV which is on a Mercedes Sprinter chassis for service on the fuel efficiency recall going on right now. We got the recall done so we could get payment from the class action lawsuit.

Service Department lacks basic quality control. The only reason one goes to the dealer and can justify the high prices is knowledge and quality. Unfortunately it is lacking in both. Update 6/21 - No Change, arguably, even worse.

Wasn't great...didn't meet my expectations for Mercedes-Benz

Great service and great facility. They have a courtesy shuttle service that dropped me off at a nearby restaurant to get breakfast while I waited. My service advisor was George who went above and beyond. Thanks for the great service!!

Easiest car buying experience I’ve had! Saw the vehicle on line schedule the appointment. The car was cleaned and waiting for me at the door. We test drove the vehicle came back to work the numbers, cracked jokes and ate snacks during the Financial process. Within no time we were out the door in our new ride. Doug was great and his experience showed I’ve already got him looking for me Another vehicle!

I was in the dealer to check my car and received excellent service.

Excellent service !!! Thank you cristal for your excellent work she is my service advisor !!!

I had the B service done on the GLC 300. I was there at 0745 before my appointment. The service folks took custody of my vehicle, and I briefly met with Jennifer Neeley. She was great to work with, and had a loaner waiting for me. I left the business, and she texted me around noon time advising my service was done. I went back to the business and checked out of the loaner. My vehicle had been washed, and it was squared away Jennifer and her crew were helpful, and on top of their game. Thanks to them for getting me in and out.

Zero stars. Do not shop at #AutoNation and specifically their North Orlando Mercedes Benz dealership. I purchased a vehicle from them and put $10k down. I arranged financing through my bank in Texas where the vehicle is to be registered. The dealership keeps pushing me to use Mercedes Benz financing rather than my own bank. Now they are refusing to sell me the vehicle unless I use their in-house financing. I have never had a car dealership be so difficult to work with. It's completely maddening.

I went to Mercedes-Benz of North Orlando for service for the first time after a horrible experience at another Mercedes dealership near Millenia Mall and have to say that I truly felt like a VIP from arrival to completion of service. The service representative George was awesome! He performed a thorough inspection on my vehicle, as he didn't want to leave anything to chance. He constantly kept me updated via text with the status and findings. The icing on the cake was the mechanic that worked on my vehicle stayed late to complete the work so that I could get my vehicle back the same day. I felt like I was the only customer that George was servicing, which as a consumer, is the feeling you want to have. CUSTOMER SERVICE is alive and thriving at this dealership. I called in the morning to schedule my service not knowing what to expect and at the end of the day found the security and peace of mind in knowing that not only myself, but my vehicles will be treated with care and priority. Bigger isn't better, atleast not when it comes to car dealerships!!!!

Fantastic experience. Fadi was an amazing salesman. Very helpful and interested in my needs. I got a good deal and am very satisfied. Thank you.

Awesome! I was out in my loaner vehicle just 10 minutes after my appointment! Great service

Our salesman Seid was exceptional! He made the buying experience so quick and VERY personable. We will definitely be repeat customers and can’t thank him enough!!!

Very good Service Dept. Kept me updated and discussed what my car needed to have done, along with other options that were “nice to have”, rather than required. No pressure and very professional. The waiting area was awesome and well stocked w different tv options and coffee/water/snacks. Made the time spent waiting much easier and I was even able to get some office work done. One star removed however bc they don’t offer loaner cars for day-only maintenance. My last two MB dealerships (Maryland & Washington, DC) both offered loaners, but no one here in Orlando seems to do that. They charge you $40+ a day for a rental. So that part really stinks! Very happy with the Service Dept service and their professionalism. Will be back & would recommend.

Dealt with two salesmen.. One told me that there was no inventory for the c300 but yet though they have 60 on their website. The other one told me there was no c300 in stock but they show 3 on their website. He also said that the other ones in transit are 2022. They can't get their stories straight. They also don't want to return my calls to discuss this. Since I set a price on what I wanted to pay, they decided to act like this. Basicly giving me an excuse to make it look like they don't have any vehicles for sale. I would would be very careful about shopping here. Due your research if you're going to lease from this Dealership. Google on how they come up with their lease figures otherwise you will end up paying alot more than you need to. Learn about The MSRP and The Residual Value on the vehicle. Plus of course your discounts and their fees. DO YOUR MATH!!!

Super nice people what time is it

Purchased a used Toyota Camry at the Mercedes Dealership in Sanford through AutoNation and was treated as if I were purchasing a new Mercedes! Sales agent John Roure was very respectful, polite and honest. Brakes had a minor issue but they fixed it at no additional charge to me before I took it off the lot! I will highly recommend this dealership and my next vehicle purchase will definitely be from them. Thank you for your excellent customer service!

Took the car in for normal service and a tire check warning. Had a 9:30 appointment with Tom and arrived at 9:20, Checked in outside and went inside to wait for Service Rep. At 9:45, after still not being acknowledged, I started to look for help. A member of the team asked f she could help us. We explained our appointment situation and she said she could assist by helping Tom. Then at 9:50, what apparently was the service manager, greeted a gentlemen coming in the door and inquired as to the nature of his visit. He explained he had a 10 o'clock appointment with Tom for service. The "manager" then starts to accompany the guy to Tom's office. I had to stop him and explain that we have a 9:30 appointment and were still not attended to. We were then escorted to Tom's office where he was actively keying in information on his computer. Didn't acknowledge or greet us, so we stood there waiting to be helped. After another 5 minutes, he stopped typing and said "there, you are all set". So I am now lost as to why we had to wait and meet with him if he had all the information needed to service the car? Then, after waiting all day to hear from them, we called for status. He explained they needed to keep the car over night to ensure the mold smell was thoroughly remedied. The next day we called again at 9 for status. Now, we are told that the tire that triggered the alarm had a screw in it. Then we were told they do not repair tires, but instead replace them. To make things even more interesting, they said they would need to replace both back tires to keep the tread life "even". Now the news is $600 for the 2 tires, but they don't carry these and would need to be special ordered to arrive the next day. Why not tell us that the previous day? I had had enough and requested that they fill the tires with air and I would pick it up. Picked it up, took it to a tire shop and they plugged the tire with no issues for $10. This is not my typical experience here, but I might start looking elsewhere for service. This is the second vehicle we purchased from this dealership and those experiences were completely pleasant.

We had a terrible experience. They told us it would take a few hours and it took 3 days. They were terrible at communicating. I was hoping to have a good experience but they still continue to have terrible service.

Our salesman was very helpful and answered all my questions

We have purchased several cars from Mercedes Benz of North Orlando over the years and could not be happier with the level of care and customer service we’ve been shown by the entire team, especially Jordan and Walter. We will keep coming back!

Outstanding service provided by the Assistant Service Manager - Rick Shattuck yesterday! Will definitely be a repeat customer!

Jennifer Nealy was terrific inn setting up my appointment, explaining what was going to be done and for how much. The body shop repainted the back bumper where it had been scratched. It looked new. I would highly recommend Mercedes-Benz of North Orlando and Jennifer Nealy.

SERVICE DEPARTMENT IS ALWAYS FREINDLY AND PROFESSIONAL

The friendly and expert staff provide expert and speedy service. I plan to always own a Merecedes purchased from Mercedes-Benz of North Orlando!

Service is top notch! Rick was super attentive and one of the best!

Staff was efficient and friendly, someone to help you with questions and needs. Classy and comfortable waiting lounge with refreshments.

What a great place to bring my 2011 C 300 class Mercedes Benz car for a service assessment everybody was very kind and nice from the greater valet check in person to the assistant service manager took my information to the pleasant atmosphere and condiments available to select from comfortable lounge chairs and televisions to the time I checked out with just my no cost estimate and left I will surely return in the future sincerely, Fernando Iezzi.

Great experience!!! Called amd talked to Jordan Connor. Went over all the numbers over the phone since I’m down in Miami. Agreed on the price and the numbers, showed up to the dealer to sign all paper work amd drove away with my new sprinter van. Very smooth transaction and personel very friendly. Thanks

Jordan was great. Very patient

I showed up without an appointment in a panic. Turned out to be a battery issue, which they fixed. Happy with the basic care and customer service, but waiting 4 hours was not cool. I could have Uber'd home as I live in DeBary. Or even been offered a shuttle? The battery they needed for my car wasn't on site so they had to go pick it up elsewhere. When that was determined, I feel I should have been told so I could make the choice to go or stay. Instead I was just left waiting with no updates. Rather frustratingto say the least. Battery is great and the car is running like a charm!

Outstanding service! They were thorough, professional, and quick to respond to my needs!

The very professional staff made this transaction extremely easy. Jordan made this a wonderful experience and I walked away with a fantastic car. I love it!!

It was over all an easy purchase. We weren't there all day like some dealers like to do. However, I did feel at least once, that the process was dragged out just a little more then necessary. I did liked that they had an area where my kids could watch TV and have snacks, that made the process much easier! The salesman that worked with us was very pleasant to deal with. Our conversations were genuine and not fabricated "just to pass time". And finally the signing of all the documents was very straightforward. It wasn't treated like an "upsale" opportunity. They laid out the options, let me chose and pass on what I wanted. No fluff, no pressure! This was one of, if not the best dealership I've been to!

Mercedes set my appointment for 10:00. To bring my Smart Car in just to get there to find out they are not authorize to do factory recalls on Smart Cars after waiting 25 min as I watch them service everyone else. So the manager comes out and tell me he's sending an e-mail over to Mercedes in Maitland. Long story short Maitland Mercedes didn't receive it. I was very upset and disappointed. BAD CUSTOMER SERVICE

Great experience. Thoroughly thrilled with our purchase.

At first I was extremely happy with the service everyone was nice, my advisor was great. I thought I had found my dealer of choice, I went in to get a key programmed and unfortunately they were no able to do it (not their fault, I took the wrong key). Then I got about 10 minutes down the road and reached up for my sunglasses, only to realize someone had pressed the SOS plastic insert and broke it. It’s now stuck bent up and uneven with the rest of the front unit. I know it’s minor but it’s annoying and on top of that they didn’t even mention it to me. I’m pretty sure it was a technician and they didn’t tell the advisor. But if I can’t trust them on something this minor, how can I trust them with the maintenance needed to keep my car safe and in proper running condition. It’s sad because it turned what was a 5 Star service and review into a 2 star. Even though braking something should be a one star they were really nice so it’s hard for me to give them a one star. Update** The advisor reached out to me and was eager to resolve the issue, although I may not return. I do appreciate the follow up, professionalism and good customer service. Update** The service advisor called and begged me to change my review and in return they would fix the button they broke. Well, I went up there 3 times I’ve the last year and there was always a different excuse, never the less they never fixed the issue. The only reason I’m giving them 2 star because we recent need to buy another car and they had an E-Class my fiancé liked and the sales service wasn’t bad. But the service side, well let’s just say I’m still taking my cars all the way to South Orlando.

From the moment I was greeted when I walked in the service door, everyone was pleasant and helpful. The details of my service were explained fully, I was kept informed throughout the day, and was able to quickly pick up my car when it was finished. It was a great experience.

Had to wait approx3hrs for air bag replacement,was told 1 and a half to 2 hrs. Also once they did the recall replacement they did not turn the airbag on....what was the point...replace the airbag then not turn it on, so it's not going to work anyway.....

Very friendly. Had a great time test driving their S65 coupe. If only it hasn't been silver... No pressure, no games, no hassles.

My experience there was fantastic. There is no pressure, they treat you like family. They listen to you on what you need. I definitely highly recommend them!

Very helpful and very nice

Great service staff, thank you John, Brittany, and Jennifer.

I scheduled an appointment a week out fir my 20,000 mike checkup. I asked how long it would be and the scheduler said between 1 1/2 and 2 hours. I told her I would need a rental car. She said no problem. I brought my car in Tuesday, only to find out it would be 4-6 hours. I asked for the rental that they said they would have for me, but they were out of rentals. They said they could get a rental from Enterprise. After waiting 15 minutes, I was told that they didn’t have any rentals either. We would have to reschedule. Then the assistant service manager had trouble rescheduling me for Friday. After about 19 minutes, she had to get someone else to schedule me. I had taken the day off of work and now I have to go in late on Friday. She said she was sorry but that was it. My sales experience was great but so far my service experience has been substandard. Frank J Yurchak

Very good experience and that was the first time we had our GLE 350 serviced in that dealership being from out of town. Reasonable service cost and very courteous, work done was excellent.

Rick Shattuck, Assistant Service Manager, gave me exceptional service and assistance during my recent visit. I really appreciated his help in coordinating with Mike "The Wheel Man" to have 2 of my wheels fixed that were covered under a warranty policy. I really appreciate both of them.

Rick Shattuck, Assistant Service Manager, gave me exceptional service and assistance during my recent visit. I really appreciated his help in coordinating with Mike "The Wheel Man" to have 2 of my wheels fixed that were covered under a warranty policy. I really appreciate both of them.

Everything went very smoothly, staff was courteous and helpful. Great experience.

Carlton Small did an excellent job finding perfect SUV for me! I am very happy, highly recommend him!!

Booking process was quick. I was able to get a loaner that simplified my day a lot. Car was ready in time. All in all effortless experience. This dealership is one of the smaller / older facilities but that's that's not necessarily bad - the size is appropriate for the amount of business they handle. Perhaps not ideal if I had to work while waiting for my service, but living only 10 min away that's not really an issue for me.

Tom was efficient and kept me informed as my service agent.

Tommy took great care of us, did the recall in a timely manner.

Many thanks to the service manager Tom for a speedy refund we had paid for before the recall had come out. We received the check within 2 days after we submitted the recall papers.

Christal and rest of the team took care of my car needs without any issues. Christal knows and loves what she does. Always recommended!

El trato y la presentación de los empleados hacia los clientes.

We have been very pleased with MB of NO to handle and take care of both our Sprinter and our GLE. Though parts and service can be quite pricey on an MB, the service advisors go out of their way to advise us of our options. I couldn’t be happier with their service department and staff. The receptionist is always helpful, too, as are the sales staff at MB of NO. I would highly recommend Mercedes-Benz of North Orlando.

Just purchased my very first Mercedes and I’m super happy. Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He answered all my questions and I had a lot. After my deal Carlton delivered my new Mercedes to my home.😊

Great service attentive to detail.recommend to anyone please come and visit.

Was on top of our issues as soon as we set down. Our loaner car was ready and we were on our way. He called to tell us updates and being we are a hour away, gave us a heads up it would be ready in a hour. Outstanding, I headed out, arrived, walked in his office car was finished. He was the best. Kept our convenience first. GREAT JOB.

My girl and I bought a c300 and we pick up the car and they did not review the functions about the car. The car was a 2018 and still it was not new, but they still should have went over everything about the car. Also the car was not detail, it was terrible and it was my girl first car. We plan to buy another car in six months, and it will not be at that dealership.

A very professional team. I really always get all the services at the highest level.

Great service snd response by Ashley, was in and out very quickly, even washed my car. It was Masters Saturday and the dealer had barbecue and food for customers, and a silent auction for ovarian cancer awareness, best visit ever

Delivery process was painless and smooth. Very enjoyable experience

Excellent work quality. Car was clean, repaired, and ready to go. Service rep did a great job dealing with Red Shield !

I was assisted right on time . I was given a quote on cost of service along with approximate wait time. The job was finished even earlier then projected and the quote was as expected. I travel an hour and a half to get my car serviced at this dealership and have never had anything but a satisfying experience. My service manager Cortney always takes special care to make sure that things are done right and on time. The service people are top notch!

They were able to get me in the next day for warranty repair.

Dealership and customer service is really good! Ongoing problems and expense of exhaust problems on van not so good.

Had my 2016 MB GLC 300 in for B9 Service just prior to 60,000 miles. Process went very smooth and for such a large maintenance, rather timely. All is good.

Very professional and Courteous. Show me the car and the process was quick and enjoyable.

Carlton was amazing from the beginning to end. He did not pressure me but kept me involve with all the details of the car. He is honest, polite and amazing.

My sales person Jordan, lied about the appearance protection warranty in order to get a sale. He said work was done on my car's paint to seal it but it hasn't. He lied about coverage and I will get to the bottom of this incident. However, the service department did an excellent job for my first service.

My service advisor Rick Shattuck is the best! He keeps me informed every step of the way. I trust him implicitly with my Mercedes.

Excellent customer service!

Carlton was great and the whole sales process was very efficient.

Great service and very clean windows when done ! The way to keep people coming back is to do the little extra that isn’t expected. Well done

Excellent service, no waiting, done quickly, very welcoming.

Outstanding! FIVE stars!! Jordan in sales is exceptional! He could not have been nicer and was so patient tending to my 75 year old mother buying a car. Great job.

We had some issues with our wheel sensors yesterday on our Mercedes 3500 rv/van. This dealership was awesome and squeezed us into their schedule that day. We are back to vacationing and issue solved. Thank you Rick and the Mercedes team!

On time. Proficient and courteous. Diagnosed problem and did repair quickly.

Service department very accommodating and, as always, excellent.

I love my new Mercedes. My sales associate, Fardi, was very helpful and not pushy. He encouraged me to drive all the cars I was interested in first and then I could make a more informed decision. Everyone made the process easy and you feel like family when you visit. I would definitely recommend this dealership when looking for a car!

Friendly, professional, dealt with in a timely manor, what more can I say----- Awesome!

The salesman John McClung was excellent. He researched and showed me a variety of cars. He also helped me with the leasing process of my new car. He was very professional and the sole reason I leased a car in Sanford as opposed to the Maitland dealership a few minutes from my home.

Service Representative - Rick Shattuck goes above and beyond my expectations every time I visit the dealership. He?s amazing!!!

The team at MB of Orlando North is professional, knowledgeable, and patient. Special thanks to Chrystal, Kumar, and Jennifer for their care and effort to make me a satisfied customer. They made the experience pleasant, which is why I would recommend Mercedes Benz of North Orlando. Thank you

I must say that dealership’s GM, Walter is super nice and tries his best to satisfy customers in anyway possible . I had factory issue with my 2020 CLA , and his team made sure I had loaner as long as I needed it and kept me up to date with repair progress . At the end he made sure I walked away happy. I would definitely recommend this dealership.

Whether you are buying a brand new luxury vehicle or a preowned vehicle, you’ll get treated like a VIP. They made the car buying experience memorable and special. No stressful number crunching or pressure, only great service from Walter and Jordan. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!!

The sale man explained to us everything we?re need to know.

I?m unable to sit in dealership due to pandemic. They picked up my car and returned it serviced. I was very pleased.

Always a pleasant dealing with all employees at Mercedes-Benz of North Orlando. I always deal with Carlton and he makes sure that I am totally satisfied. Very wonderful experience. Thank you.

Tom Welch is a great representative for your company. He is straight up, honest and hard working on behalf of the customer. Being a Service and Parts Manager for over 20 plus years I appreciate someone who honestly takes an interest in their customers...

10 Was ok. I do not agreed with some recommendations due to the fact that wasn't accurate.

Our Service Manger Richard Shattuck was Outstanding. Should be the employee of the month.

Great Service .. 👍🏻 to our service adviser Richard .

Best buying experience of my life. Fast and friendly staff.

Fantastic work from the service department,Thank you so much Tom !

Took a little longer than told, but received car in perfect condition!!

Service Dept was efficient and friendly. I purchased my vehicle from an out of state Mercedes dealership and Mercedes North Orlando treated me as I had bought the vehicle there. Quality job, vacuumed interior wish would have wiped down dash and other surfaces, def not a deal breaker! Thanks

My Metris has had constant issues from bad wheel sensors. Unfortunately, MercedsBenz has failed to redesign the sensors and they continue to fail. Furthermore, Mercedes has also not extended the warrantee on this part. So, we will be forced to part with this vehicle.

Great experience and easy transition. I had the amazing pleasure of having both Ryan and Carlton. They had patience and answered all my questions. Thank you for a wonderful experience at North Orlando

Rick Shadduck from the service department does an excellent job for Mercedes. He knows the customers and helps with proactively planning and preparing for any maintenance needs. He is an advocate for the customer and Mercedes. We are grateful that he is our service representative!

Carlton made the transition super easy. I told him what I was looking for and made it happen.

I gave all 5 stars due to I generally have a wonderful experience however I was disappointed with the length of time it took to replace a tire ! Two days and I needed something else looked at and I was told they did not have the time ! I was promised my car the end of the day I brought it in and was lead to believe the tire was done to find out it wasn?t plus they never got to the other issue. Courtney was terrific but the initial day my car was in service he was not working, I need help with an issue and it seems I can?t get anyone to assist!

Pleasant professional experience with courteous staff and very nice facilities.

Very friendly service! Staffs are very thoughtful and let me feel welcomed from the very beginning at the door. I was told it took 2.5 hours, but finished in 2 hours and they make sure there’s a quiet place for my work while I was waiting. Thank you!

Sales and Service Departments provided us Good Friendly Service.

Service department did a good job in replacing the right front wheel sensor on my motorhome. Service was fine but this is the 5th wheel sensor that had to be replaced in the last year. Repaired under warranty. Problem is not with dealer but with Mercedes Benz which clearly has a problem with this part. 2 previous repairs were done by other dealers when I was traveling.

Very friendly, kind , easy to talk to washed our car . Took time to explain the problem we had with our car

Very friendly and fast service

My 2020 vehicle has technology issues. The Alexia like feature does work and the AC was not functioning because of technology in the car. I hope after they get the new part all will work.

My Service rep Tom was very courteous knowledgeable and kept me apprised about the repair work. Auto was ready as promised.

Excellent prompt service!Service staff were helpful and courteous!They went out of their way to have my car ready on promised time!

Recall check to determine whether repairs were needed; over my polite request that I could wait, Courtney instead got up from his lunch and did an immediate inspection on my vehicle. He then prepared an order that the recall was completed to cease any further notices from MB warranty. Professional courteous customer service oriented response by Courtney; a role model for excellence.

Great dealership, my car was repaired in a reasonable amlunt of time.

This is the first Mercedes Benz Sprinter to be added to my company fleet. Syed Shariff, fleet manager was extremely professional and courteous over the phone. He sourced the right van for my company needs. When I arrived the transaction papers were ready and process was seamless. BTW Syed was as nice in person as over the phone! The Sprinter is now the gold standard when I add the next van ! My driver loves it !!

My car went in for the recall of the Takata airbag. It was a quick process.

Just bought our second car from Mercedes-Benz of North Orlando and it was even better than the first time. Fadi Hosn was our sales exec and he had only one objective: our total satisfaction. Thank you Fadi and M-B of North Orlando.

Everyone was pleasant. Social distancing etc. due to Covid, snack area well stocked and my wait time was good!

My visit this time was actually to sell my Mercedes because I am moving up North. I was treated Professionally, and Courteous by Jacob Connor who made the process seamless from our first conversation via email to arriving at the store. Nothing Changed, what he quoted me for my car was fair and I was Happy with the results. I previously also had my car serviced here and was again treated like part of the family with Kind, Professional, Service. I highly recommend Jacob Connor and MB of N.Orlando they are part of the AutoNation group and can help you with a car on their lot or another AutoNation lot. Once again ask for Jacob

Always a pleasant and helpful experience. Both the facilities and personnel are top notch.

Air conditioner on my 2019 RV was acting up and they found a switch that needed to be replaced. Need to drive it on a trip to see if that fixed it. Tom was very personable and knowledgeable.

Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He will answer questions and I had a lot. Look him up if you are shopping for a new or used Mercedes Benz.

Courtney was my advisor and he was very professional, great experience

Took my car in due to the wiper fluid not working for the 2nd time again up front (clogged or jammed). They took care of it with no issues. Much appreciated.

Service Advisor added a redundant order that was completed on our last service appointment. A $600.00 Transmission Service, with only 7k miles since the last completed one. I only hope that he miss read our Sprinters maintenance history.

I was quoted 2- 2 1/2 hours for a oil change and 3 recalls on my vehicle. I was fine with the amount of time and they provided a shuttle service which is convenient. After 3 plus hours they did not finish all of the recalls. They advised it would take a couple of more hours because they were having issues with one of the recalls. I had to call and check and go through multiple ppl before I actually was advised as to what was going on. I understand some things are out of their control, but there was definitely a lack of communication. Service advisor was nice, but for them to think it was okay for me to sit at the dealership all day was outlandish to me. They should have offered a replacement vehicle once they were aware repairs was going to take all day. I was not happy with the service.

Every now and then, things do not always go without a snag. In these instances, you depend on those in responsible positions to rectify those snags. Walt, the General Manager, and Courtney in Service, are people you can depend on, when help is required. My Army career taught me to appreciate people like them.

Excellent service I recommend highly.

fast and prompt service. especially during the pandemic. good safety protocols.

Excellent and friendly customer service from the moment we walked in all the way until the sale was finalized. Mr. Syed Shariff and Mr. Carlton Small were amazing, they didn?t just ?sell us a car? they really showed a genuine interest and made it a personalized experience, one we will never forget. I couldn?t be any happier and will definitely by another car from them again when the time comes in the future.

My advisor was Cortney Mclean who was extremely courteous and professional. It was a great pleasure dealing with him.

I enjoyed working with the sales and Finance staff. They were professional throughout the transaction.

On time and accurate in the timing to service my car.

Fantastic experience! Our sakes consultant, Ryan, was very knowledgeable and took his time showing how to use every feature on our new vehicle. Highly recommend!

They delivered it to my home and picked up the trade it saving me a 2 hour drive

Even though they were not able to diagnose the problem with my car, the customer service from Jennifer Neeley was outstanding!!!

Excellent customer service. No pressure . Attentive to my needs as a first time customer

Service appointment went very well!!

Great service and the personal touch that so many dealerships have lost !

I brought my E400 in for service and was told that my next service would be in 5 months. They didn't try to sell me on a service that I didn't need. In fact they identified a problem with my battery and because it was under warranty they replaced it free of charge. Rick Shattuck Jr. is a great Service rep and always puts the customer first.

I cannot speak highly enough of John in the parts department! He has been one of the most genuine, caring, and helpful gentleman I've very worked with at a dealership! Every time I need something or just have a question he goes out of his way to make my experience exceptional! I have also worked with Jennifer, Brandon, and Tom in the service department and they have also gone out of their way to be helpful and accommodating! Definitely 5 star service at this dealership! ⭐️⭐️⭐️⭐️⭐️

Used their Valet service as I have family members that are immune compromised. This service was very efficient, tech showed up at my property in a loaner vehicle, wearing a mask. Made the process very safe and easy, putting my concerns about going into the dealer and potentially being exposed to Covid, at ease. I would definitely use this service again and highly recommend it for anyone

The worst service I have ever had!! Was told the the car would be ready at 12 noon. I finally received the car at 4:15pm. The driver that was to pick me up to go back to the dealership, never came. The service manager was lying to me many times. this is the second time this person has lied to me, her name Jennifer.

Absolutely awesome, was shocked at the entire experience. Everyone was nice, through, the car was more than what was relayed during the process. Awesome! Kathryn, Bonito, Dan, Mike and the store manager, just super.

Great service and willingness to serve!

Chris Mulder was my sales associate and was wonderful from beginning to end. Highly recommend this dealership and You must ask for Chris. Very knowledgeable and respectful!

The should offer better customer service in the finance office. Poor and uncooperative service

I highly recommend Mercedes North Orlando. Rick the Service Manager is responsive and will acknowledge the fact I am a loyal customer and appreciates my business.

I am extremely impressed with the service I recieved at this dealership. They do whatever it takes to be sure your vehicle is taken care of and delivered back as promised. Great Hospitality!.

Has the best car buying experience exer. My sales representative Syed made the processs so easy. My car was delivered in style. Bow andcall.

My recent service required me to leave my vehicle for at least 4 hours; my service contact, Jennifer McNealy, offered me a loaner before I could even ask. The loaner vehicle was fine and when I returned it about four hours later, Jennifer informed me that our car would still be in service for another hour. I did not mind the delay that much since the waiting facilities are very nice - almost luxurious. There is always coffee, hot chocolate and snacks available. All in all my service experience was as pleasant as possible for this type of event.

Great customer service!!!

Best mercedes dealer. They always take good care of me. I service their last time with jennifer and she’s amazing. This time I went in for a recall and it was cortney that took care of me. Professional. Friendly. And easy to work with. I drive over an hour past few dealership to get my car serviced.

Solicite que me lavaran el motor de mi automóvil me dieron precio $49.99 y no lo hicieron.Y lo que molesta es que hace dos meses pagué 2000 por el chequeo anual.

I purchased a 2015 Cadillac srx from them and after I paid in full the asking price. I was given the run around. I paid over 650 dollars for shipping that I was over charged by 150 as the shipping company only charged 500 to ship. The dealership ripped me off for the extra money. When I contacted the Manager I was again given the run around and was charged way more than I should have been. They do not want to help you in any way. The manager name is Walter Grundorf and the Salesman was Jordan Conner. They really are nice until they get your money and then they don't care. I love the car but the customer service is very lacking and I would go some where else in the future before buying from them. They are shady and they have charges that are more than you should pay. Please take my warning and stay away.

The only thing that dislike me was the way that they wash the car. For me was a sloppy job. Next time I will definitely ask the advisor not to have my car washed. Beside that all other services was fine.

Great friendly staff Great at explaining before what to expect and after everything that was done.

My service consultant was Jennifer Neeley who was excellent! She took great care of my vehicle and of me. She arranged for me to have some work done under a warranty that I was unaware of at no charge and gave me a discount on some brake work she found I did need to have done. If it were not for Jennifer and her knowledge and experience, the service would have been quite a bit more expensive. I travel from NSB to Lake Mary just to experience the service offered by AutoNation Mercedes Benz Dealership.

Everyone was pleasant, courteous, and helpful. Courtney was particularly helpful. He treated me like I was his only customer and had all the time in the world for me. I liked that. The loaner car was clean and fun to drive.

Had my 500SO in for major service. Jennifer Neeley was my service contact. Both she, and the service dept did a great job. Very satisfied and would definitely recommend.

Very comfortable experience. There was no waiting and my loaner car was ready. Rick and other employees were extremely nice and helpful. My car was cleaned inside and washed when I picked it up.

lack quality control and accountability on multiple occasions.

the customer service is great

Recently purchased a certified pre-owned Mercedes. Great sales and financing experience. Developed an issue and returned the car for service. Problem diagnosed and repaired swiftly. Another great experience at this dealership.

Everyone is very polite, salesman John McClung was very helpful and made the purchase very easy, this is our 2nd Mercedes. Finance department was quick and easy, keeping social distancing was first and foremost their priority. We unfortunately purchased our first Mercedes from another dealership but they were kind enough to wash and sanitize our other Mercedes. Thank you all.

Ryan made my car buying experience so pleasant and painless. Great and knowledgeable costumer service. Definitely recommend!

I had a wonderful experience with Mercedes North Orlando. Tom West the service advisor was very helpful and knowledgeable. He went above and beyond to help me order the correct part for My 550 SL and assist with getting my car fixed. Thank you, Tom and thank you Mercedes North Orlando! I would highly recommend this dealership!

Excellent service. Informed throughout the service

You are still open in the middle of the COVID-19 spreading the virus. You don't care about the lives of your customers.

Mercedes of North Orlando is likely Florida's finest MB dealership. Professional in every way, delivering a trustworthy and great experience in sales and service. I've now bought more than ten vehicles from them and have never had an unfavorable experience.

Awesome service and I love my car . John was great

From driving in to the dealership everything was spectacular. Check in was smooth and Jennifer kept me informed of the process. The technician performed the required maintenance and the results were spectacular. The facility was very clean and I felt very comfortable. Very friendly staff, I will return.

When I shopped at the dealership I honestly didn’t think I would find a pre owned car within my budget that still had the original warranty. My salesperson, Ryan, was the best. He found a car for me, but most important, he was sooo enjoyable to deal with. It was probably the first FUN car buying experience I have ever had. THANKS RYAN!😘 We discovered a malfunction with the sun roof upon delivery of the car. It needed a part. I drove the car home. When the part arrived, Ryan sent a person with a loaner car to pick up my car. I live 65 miles from the dealership! That is really going the extra mile.

Service department absolutely professional and HONEST. Thank you Courtney. Very impressed.

I took my car in for Service A maintenance this past week, and the staff were courteous and professional and they finished in a little over an hour as they knew I was waiting on site.

Everyone in the different departments here is professional, easy to deal with and helpful. Mercedes cars are as special as the people at this dealership. I'm as loyal as a customer as they are employees.

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My ?service advisor? (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer?s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Great job. Highly recommend.

Very professional staff. Ryan was excellent in handling my BMW 6 series.

As always the service department is professional and on time delivery of requested service.

One time I can say we enjoyed the car purchasing experience

Had Air Bag recall addressed. Second attempt as we wasted a trip last week due to your scheduling systems malfunction. Told we will need to fix an oil cooler leak and replace brakes soon. Okay, thank you. But you didn't check the differential fluids. I asked only because they were not checked during a recent "complimentary all fluids checked" marketing campaign. We like your dealership and staff so we put up with the Route 46 mess from Mt. Dora to get to you. Thank you for your time. Dale

I bought a C250, 2 years old and bought a prepaid service package at the time of purchase for 3 services total $1000. In 2019, I took my car in for service and they did a complete service (oil change, filters, replace wiper blades etc.) I took my car back over the weekend and I was told that all that is covered was an oil and filter and nothing else. I was told that the cost for an oil change for a C class is $236 so why was I charged $330 for a service that costs $236. This is fraudulent and unethical. Not even a battery check or a computer hook up was done to my car. Plus when I purchased my car, I got a friends and family deal. What a fraud! Should I be refunded with interest for the money I overpaid 2 years ago ?

I bought a prepaid service package for $1000 for my next 3 services for a c250 which is over $300 per service when I bought my car from Auto Nation. The first service I did what was the expected service (Oil change, wipers replaced etc.) The second one, I was told it only covers an oil and filter change and nothing else. I asked my advisor what's the cost for an oil change for a C class and he said $236. So the package they sold me was a RIP off because I paid an extra $100 ($330) and all I got was an oil change for the money I paid in advance about 2 years ago. And this was a friends and family deal I got. So unethical!

It was a swift drop car for service and pick up. The work was very detailed and the car felt like new. Cortney from the service desk was very courteous and helping.

We scheduled the replacement of these airbags and due to traffic ran about 30 minutes late for the appointment. No big deal, overall time was still just over 2 hours.

Worst customer service with the exception of Courtney in the service department. They tried to take advantage of my situation and price gauge me on the repair. Quoted me $1700 for a repair that should cost $100-1200. Jennifer also quoted me the price of the shifter that was broken by the towing company the roadside assistant called. I had to make several calls to get updates on my car. Mercedes USA ended up paying for the Shifter because I made the call. When they pulled up the car the tow cap was missing. Jennifer was not there to bring my car up only Courtney who I expressed my disappointment about my experience with the dealership. He ordered the part, had it painted and made things right. I would Never recommend anyone to this dealership.

Don't know where to begin singing the praises of MBNO and especially Tom Welch, Assistant Service Manager. We limped to Orlando from Atlanta on Sunday and showed up unannounced at 9AM Monday morning. He was kind and proactive listening to my description of the issue and promptly had the codes checked to confirm our suspicions. Sure enough it needed a new high pressure fuel pump. Booked as they were, and our not purchasing the car there, he squeezed us in, provided a car and we were back in our own the following afternoon. Could not be more happy. Thanks so much to Tom Welch and MBNO.

Great experience! Parts department always prompt and professional.

I’d like to give a shout out to three people at the North Orlando Mercedes dealer. First, Ryan, who even though I was not buying from that dealer, gave devoted attention to helping me learn my recently purchased preowned Mercedes. Second, Eddie, who helped me through obtaining and eventually purchasing a C300, from the Miami store! Thanks. And lastly, Cortney in service. He helped accommodate when I had scheduled at what I thought was their dealership, but was actually the Orlando one, with a loaner, updated me on progress, and did make sure repairs were 100% as if the car was his own! Cortney has been an asset to me when researching a new car with input on service history! Thanks again to all three guys, true customer service!!

Excellent services , Friendly when that extra miles replaced the Battery fix the hood and did a car wash everything at not charge even they said even that the car is almost 4 years old still on the the warranty that is being honest... Thank you Cortney for all your help and Kindness.....

My advisor Courtney Mclean was very courteous and studious when I needed my car fixed. He also made sure that it was cleaned before it was returned to me. Something I thought was major he actually had the job done in a short time. I was very happy with the service and how he handle my car needs on such a busy day.

Airbag replacement was easy. Employees were courteous

Excellent service customers care and customer satisfaction

Jennifer, Courtney, and Brandon are all great! Everyone is when I go - keep up the good work!

I agreed to buy my new Mercedes without ever visiting the dealership, and it was probably the most pleasant experience Ever (with a dealership).

In my 3 years as a Sprinter owner, I have discovered that many Mercedes Dealers do not have staff that are knowledgeable about Sprinters. This dealership is an exception. If you need repairs to any Sprinter, MB of N. Orlando in Sanford is very capable. But bring your wallet!

From the initial contact to the finalization of the sale I was treated with respect in a professional and friendly manner. There was zero pressure to buy . The sales professional was outstanding and made sure we were satisfied and comfortable with our purchase.

I was there for a repair on my C-250 on December 27th. As always, they did an excellent job. Customer service was top notch!

Sales Rep was excellent. I have purchased 3 new automobiles in the past 7 years, and he was the best, and reliable.

Most accommodating. My service personal Courtney got me a loaner car most efficiently was able to get to work, car was repaired by the afternoon. All this without a reservation. This was not scheduled maintenance. You do need to make a reservation for that. Thank you Courtney

I need help. Mercedes of North Orlando will not fix a seatbelt problem in my brand new A class that I leased in August. There was a seatbelt malfunction two-three months ago with less than 1500 miles on it. Theres still under 2,500 miles on it, the seat belt malfunction they claimed to fix has come back. I cant let anyone use my passenger seat. I am paying hundreds more than my buick verano i traded in that NEVER had a service light, muchless for a seatbelt. My Honda Civic i had for 3 years also never had a service light. I contacted the dealership last week, have chat transcripts. When they finally called me back, they said theyd get me a rental on the phone and pick up my defective car, they just needed to get a rental available. This was after waiting 10 minutes and getting hung up on by Shannon the first go round. They have not bothered to contact me back. Hold times are awful. I am fed up and angry. This car is nothing short of an expensive mistake. Please make your dealership fix your defective seatbelt problem. Im ready to file with the the BBB and call my local news station. It is shameful and frustrating. Anyone considering buying from this dealership, just dont. I am honestly considering breaking my lease to be done with this horrible experience. To me, the Mercedes brand is a defective joke at this point. Awful.

Mr. Thomas Welch service was excellent in every single respect!!

Excellent service with a smile and helpful advice. Went the extra mile.

Great service. Team is very friendly and caring. Great place e to buy or service your car.

I was overcharged for a rental without my knowledge

Nice people all the way! Mr Faid and Mr Genovese were very friendly and made us feel at home. I will surely return for a 2nd car!!

Customer service is exceptional. They take the time to talk with you and are very responsive and punctual

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for the dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Jordan was exceptional with his knowledge and professional help in delivering the best possible vehicle to meet my standards. I have purchased many cars from this individual and he excels beyond my expectations! Thank you Jordan, I give you a 10 on a scale of 1 to 10 in every catagory.

Excellent service. Professional. Courteous. Experts at servicing my vehicle. Overall awesome

Fadi exceeded my expectation when it comes to customer service. He made buying a car fun, which we all know is not fun at all. So thank you Fadi for all your help. See you in three years for the next upgrade. 😀

In a word "Awesome "...Tom always takes care of me and my vehicle .My service appointment yesterday went very well .

Very professional from check in to check out. Rick does a great job as my service advisor. The mechanics are thorough clean and quick. The dealership is a welcoming and comfortable place if you decide to wait on the repairs and they are quick to offer to drive you home and pick you back up for a more lengthy service. I'm very pleased with Mercedes-Benz of North Orlando.

Great service! Always a pleasure to deal with. They make you feel that your concerns are important.

When I took my auto for service, I was treated promptly and professionally by Cortney McLean during my visit.

Service guy was very nice and up to date with all that was done to my car. Good job!!

I received excellent customer service from Ryan Isbaih. He went above and beyond to make sure I was happy with my purchase. I would recommend calling Ryan if you're looking for a new mercedes!

The service and the salesman and don't forget Ms. Flores, her chemistry makes the place a lot pleasant.

We have bought many cars from Auto Nation, specifically North Orlando Mercedes Benz. The GM, Walter Gruendorf is a pleasure to work with and has found us cars other than MB. Brought my SL550 from Texas and that is the only place I will let service my car. Thomas was my service advisor and very friendly and helpful.

Syed was filling in for another Sales Person who wasn't feeling good. He went above and beyond to make sure we understand the whole situation since this was our first transaction with Mercedes Benz. He made us feel really really good and I will definitely recommend him to my colleagues and my friend. He is an asset to Benz and looking forward to working with him in the near future when we are looking for another car.

The Reps Jennifer and mechanic Chris are very good listeners and are concern of my needs everytime I visit dealership.

Had my passenger side airbag replaced at no charge. Other dealers said they would not do it at all. Thank you very much.only suggestion would be to put protection over the carpet in the cab. Grease on both sides that had to be shampooed.