Recent Reviews from Mercedes-Benz of North Orlando

They took great care of my car, and of me, even setting me up with a desk so I could work while I waited for my car to be serviced. Very pleased!

I recently bought a 2016 Chrysler C from Mercedes-Benz of North Orlando. Salesman Jordan was very friendly and courteous during the whole process. The test drive was very nice the car drove smooth Jordan explained some of the features of the car. I came back later on that day and decided to finish the purchase. It took a little longer than I would have liked but Jordan made sure that the car was detailed clean and a had a full tank of gas I was very happy with the whole process and would go back again if I ever needed another car to Mercedes-Benz of North Orlando John L

Most Awesome Service, Tom Welch as excellent and extremely helpful. thank you Tom

Extremely Poor customer service particularly when requesting car history info and having repairs done prior to purchase. Car was purchased with car parts missing that had been approved to be installed prior to delivery. Deceitful practices. Beware when purchasing a used vehicle at this location. Worst car buying experience !

After the diagnosis you refused to work on the car yet you charged me $485 you did nothing for my money and then you ask me to write a review. I am giving you 1 star which is 100%more than you deserve, your dealership is about grabbing money without providing any service

I scheduled an appointment for my car to be picked up for service last Friday at 9am. It wasn’t until after 3:30PM that the porter showed up at my house with a loaner car that was dirty ( during covid times) and the worst of it all, it was clearly a smoking vehicle. At 5PM I received a text from the service department indicating me that the total amount for the oil change, and service was around $860.00. Granted 3 weeks earlier I verified with the service department that upcoming service was covered under the pre-paid plan and was told that unfortunately my plan had expired in March on 2021. To say the least, I returned the dirty loaner early next morning, requested a call from the GM and a week later I still haven’t heard one word. Unfortunate, that such a “prestigious brand” is unable to deliver on exceptional service. Waiting for a call!

My experience has always been above and beyond the customer service is excellent

Great customer service. Got us in and out in no time with a car that we love.

The team takes good care of their loyal clients. Communication is good and the work is completed accurately. I appreciate their attention to detail and for sanitizing the interior before and after service when requested.

Great service!! Fast and friendly staff.Thank you Brittney.

The service is very good and the employee are very nice and helpful.

I have been a customer for a better part of 10 years now. I have purchased 4 cars from this location. Just bought one recently in June. Just got my first service done and usual the customer service and the service to the vehicle itself were 5 star. My service advisor CRISTAL is exceptional.

Worse service in town.

Took longer than thought.

Drop off and pick up were very unguided. I stood there for approximately 10 minutes each time waiting to be approached. Perhaps everyone was very busy? Just a "hello, be right with you" would have went a long way. Service advisors switched at some point. Confusing. I had to call on Saturday, 4:30 pm to find out the vehicle would not be ready. My apologies to my neighbor who was keeping himself available to give me a ride:(. I had to call Monday at 1:15pm to start the conversation about readiness expectations. On a happy note, as a brand I was impressed and pleased with the level of warranty coverage the dealership provided. Thus the third star. Chalk this one up to Covid fog.

Brittney was a pleasure. I came to this dealership because I wasn’t happy with the level of service received at another dealership. Much to my pleasant surprise, I was treated with dignity and respect that I hadn’t received at the other dealership. I felt the cost of the service was fair and enjoyed my advisor, Brittney.

The service adviser was very nice. Received a loaner car with a bad tire. The rear wiper was broken at the dealer, not certain who or why. They need better service and real quality assurance

The experience that I received from Mercedes Benz of North Orlando was very good. I had to wait for the car to be checked which only took a couple of hours, as I was told by Customer Service when I made the appointment. The wait time was nice they offer refreshments while you wait and it did take two hours. I usually am able to rent a car for overnight while the car is inspected but there was none available this time because I live so far from the Dealers. Maybe if I am lucky next time when my car needs service, it will only take a couple of hours, and I can wait for the car.

Always Mercedes Benz is the best dealership so far . Fast service , great professionals with big knowledge about what they are selling .

Everything worked out well , Rick has taken very good care of me and my vehicle . I would highly recommend her and this dealership .

Rick Shattuck is an awesome in every way shape and form. I received perfect service for my amg gtc convertible. My car requires special attention and highly detailed service. Rick always provides me with significant attention and educational information. I only deal with Rick due to his exceptional attitude and highly professional and educational service I strongly recommend you deal with Rick Shattuck at Mercedes Benz of north Orlando you will be significantly pleased Thanks again for everything Rick Dr Chris.c Amg lover

Jennifer was my service advisor. I went to her about a possible fuel leak and window matter. Her team was able to diagnose the problem and get it fixed within 24 hours. Jennifer is great about finding and resolving issues quickly. Thx

Everything worked out great , Rick again excelled . From setting an appointment to saying thank you and good bye . I am again pleased that I bought my GLE350 From Auto Nation and use them for service .

Extraordinary dealership. It's not an easy time to find a great deal on the right car and MB in Sanford really came through for us AGAIN! Thanks to Syed, Todd, Robert and Walter!

I received excellent service from Ryan, the salesman, to The Manager and Finance. I highly recommend.

Rick Shattuck Is the best service advisor I’ve ever had the pleasure of dealing with. From start to finish he was extremely informative, always avail when I needed and very knowledgeable. He kept me up to date through the whole process while my baby was in for service. I bought my 2021 gla 250 in Clearwater since there are literally none avail right now. I really wanted to buy it from Mercedes North in Sanford and wish I just built one and waited. There service and sales team is nothing short of Spectacular. On my way home from a 300mi drive I noticed the blower motor making noise. It turned out to be a small repair and even though I bought the vehicle somewhere else Rick Shattuck, service advisor from Mercedes North of Sanford stepped up and helped me out. He went on to say he would take care of me and not make me have to drive 300mi back to where I bought it. In a couple of years when my lease is up and I’m ready for one of Mercedes state of the art electric vehicles I promise you I’ll be purchasing from Mercedes North of Sanford Fl, even if I have to wait a little longer. Big thank you to Rick Shattuck and Team for taking the stress out of a stressful situation :)

Excellent customer service. Service dept easy to work with. Appointment on schedule. Use of a loaner made experience superior. Car exterior detail well done. .

My vehicle was in need of service so I visited my dealer, Mercedes Benz of North Orlando in Sanford, Florida. The assistant service manager, Jennifer Nealy was experienced and it showed in her interactions. I was treated with courtesy. I was kept informed and quickly. The concerns were handled very well. The result was that my extended warranty covered some of my costs and the balance and particulars were fully and accurately explained to me by her co-worker, Rick, when he covered for her absence. This is a great team that work together to benefit the customers and I appreciate their services. I recommend that you should too.

Friendly employees and great service

Outstanding customer service. Strong willingness to assist and exceed expectations. Highly recommend Service Center.

Rick is an amazing service manager. He's prompt, meticulous, and he generally wants to help. Couldn't ask for more.

Great Service, Richard Shattuck has been great and very helpful at all times.

Very disappointed with sales service in Tampa b/c o line sales person did not inform me the specific cat I wanted was NOT AT THE dealership. drove >50 miles to see it & she pushed off onto an inexperienced associate. Went home & contacted John, Sr sales associate at your dealership & brought the GLA I wanted the very next day, which I bought on the spot! sales and assistance was top notch, something I appreciate when buying a car. I'll refer all my friends & acquaintances to your shop as a result. T/y! Please send phone # for Parts dept; need a wiper blade for back window! Thanks, Joan Joan M Pate' CAPT US Navy Ret jmpate@earthlink.net 505.453.6079

Horrible treatment, rude, dishonest. Tried to sell unneeded tires, argued with husband about tires when he pointed out no replacement necessary. Waited over 2 hrs for an oil change that service never did! Will not return fir service or to purchase another car. Not the first time service was unacceptable.

A note to Walter Grundorf, GM, Mercedes Benz of No. Orlando: Thank you for your involvement and getting my problem rectified. I am appreciative! Mel Halfon, CW4, US Army (Retired)

Awesome Service, awesome staff, clean dealership and caring. I needed to ship my car to Europe for work and George ( asst service mgr) went above and beyond to ensure that I made my shipping appointment. Thanks so much for stepping up when I needed your help the most. Recommend this Dealership and service team ...11 out of 10..

Walter is the best.

Thank you Jennifer for your friendly service.

Walter the GM is awesome.

I would give 5 Star If I would of get the Mercedes Benz. I just moved to Florida from NJ, I came here about month ago to this dealership and I made an appointment went there waited more then an hour but no help from anyone then, I left the store. 2nd day I called the dealership gentlemen name Ryan took the call . I will get straight to the point Ryan was above and Beyond even I wasn't able to get the approval on same day but, Ryan was able to get the approval but the only problem was I already traded my car and got BMW.. but I still want to say thank you Ryan for for your exceptional work ethic and your service. Mercedes Benz do need salesman like you. May be next time I will try..

Words can’t describe the professionalism and customer service of the staff at this location! From John Roure in sales, who I highly recommend due to his excellent customer service and treating you like a respected human being compared to just another sale. I have to give high praises to Charles in Finance, who is a prime example of a great professional from his expertise to relatability. They made buying my first car and Benz a complete joy and a once in a lifetime experience.

First Visit since purchase of GLE 350 in December. Just follow up. Received Excellent care and entire team from scheduling call to pick up day was outstanding. Courtney McClain was the service leader caring for my vehicle. All service and follow up was as promised and the car was returned clean, sanitized and ready. I wish all dealerships would use Mercedes-Benze of North Orlando as a model on how to care for customers.

ASM Tom Welch is amazing. Very attentive and answered all of my questions.

I have always had a great report with Crystal. She is awesome at making you feel as if you are part of the family, (her and her better 1/2). :)

Siempre que he llevado mi vehículo por servicio o por reparación , todo ha sido muy bueno incluyendo el trato al cliente. Estoy muy agradecida por la atención recibida . Todo excelente 🌟🌟🌟🌟🌟

Thomas in the service department was great to work with. They get my vehicle in on time and get it out as promised and kept me updated along the way. It was the experience I expected at Mercedes-Benz. Great service

Rick in the service center was extremely helpful and very understanding. He takes ownership and responsibility so the job will be worked like it was his vehicle. Very professional team Rick is a part of. Please trust your Mercedes-Benz with this team.

Staff was very courteous, as always!

I would highly recommend Merced-Benz of North Orlando. One of the most friendly,courteous, and professional dealerships I’ve ever dealt with. I came in without a service appointment to check a possible leak/safety issue on my wife’s 2018 C 300 and the Service Advisor (Richard Shattuck) had the vehicle inspected - mind you, they had close to 20 scheduled appointments on 5th July. You don’t see that kind of service at too many places anymore! Thank you Richard!

Was incredibly grateful for the service department over at Mercedes Benz of North Orlando. Had a battery issue and didn't realize it was covered under the warranty. I didn't have to make an appointment, the sales dept, just instructed me to bring it in and they would take care of it that day. Was there for 3 hours, but well worth the wait to have an emergency taken of. Exceptional service by Rick! Thank you. Will always bring my car back for any major service.

I’m a satisfied customer. The shuttle service is great.

I purchased a pre-owned vehicle at Mercedes-Benz of South Orlando. Smooth experience from locating the vehicle online to the test drive. It was nearly a five star experience, EXCEPT for one big surprise when I took delivery. The dealership failed to disclose to me that there was only one key fob for the vehicle. If only I had been told this from the start, I probably would have still purchased but because they didn't tell me, until AFTER I signed all the paperwork it was a huge negative on the whole transaction. The key fob and the programming cost me $520. "Congratulations on your vehicle purchase, here's your surprise!

Rick is the most outstanding Service Rep! Always coordinates a loaner car and keeps us informed on service progress.

I had a great experience purchasing my car. The sales person John Tierney was excellent. He help me find exactly the model and color that I wanted. He also made all arrangements to bring me the car from a other dealer. The whole experience was pleasant.

Excellent service and good price on the car you purchased

I wish there were a negative star rating. As a result of constant issues from the purchase of a 2018 Mercedes‐Benz Metris Passenger Van with just over 7,000 miles at Mercedes‐Benz of North Orlando on May 8, 2018 from Fadi Hosn, the lifecycle of this vehicle is not expected from a world‐renowned luxury car manufacturing company. Reactive measures have been taken to the local dealerships over a dozen times for balance of wheels, engine shutting down in drive or missing parts listed in the original invoice. The initial problem occurred within the first week of purchase mid May 2020 and that analysis revealed tires were wearing significantly to the point of replacement (under 1,000 miles). Since that time, we have been consulting with Fields Mercedes of Lakeland to fix the issue. The result has included two new tires of like kind with maintenance prescribed balancing/rotation within a few months. Analysis was performed on the vehicle to ensure it would not happen again. Next, we were consulted again to determine that we needed all four tires replaced because of displacement when we purchased the last two tires. At this point, Fields leveraged this issue with two tires for free and several weeks in a generous loaner vehicle. Fast forward another few months, and the Metris now requires two more new tires but previous experience tells us that we should anticipate buying the other two again shortly. The 2018 Metris has a reported 15 services (Car Facts) made of which nearly a month cumulative time in the shop for the same repairs (i.e., engine shut off and tires wearing excessively). In addition, many attempts to have the GPS Map Pilot system to be re‐installed as it was previously removed before purchase has been difficult to remediate. The customer experience has proved very negative with Mercedes‐Benz as untrustworthy. Fadi said well “It’s too bad there is nothing I can do since it’s after 8 months” yet it was less than that.  Poor communication from dealership  Poor quality of commercial vehicle  Lack of trust/faith from dealership Fadi is a criminal.

Friendly, courteous, and efficient service! This was a very pleasant buying experience from start to delivery.

Purchased a used truck on 6/16/21 with an AutoNation Inspection Certificate. The purchasing process was great. But on 6/26/21 to the truck to the Ram dealer for an oil change since Mercedes neglected to change the oil prior to purchasing. Ram stated the parking brake system is completing rusted out and parking brake is worn to the metal. It would be $1700 to replace. I reached out to my salesman and was told to bring the truck in for an inspection since those items were inspected during their inspection. Which I did on 6/28/21. Once inspected a lead tech Tim came and told me that since the truck is an automatic the parking brake is not part of the inspection process and not a safety concern. If I would like it repaired he’d recommend taking it back to Ram to get repaired out of my pocket. Would not purchase another vehicle from this dealership or any AutoNation location.

Everyone in service are gens. Rick not only handled everything perfectly but also helped w recommendations. Saved me money. Great guy.

Jennifer and all others I worked with during my service and repairs on my CL were great. The parts department got me my steering wheel and window washer fluid pump parts, service installed everything, performed the oil change, and made recommendations about when to get new tires (including a price quote and advice). I was completely satisfied after my visit.

Took my car in after I hit a curb, and they were professional, friendly and helpful! I worked with George L. Who is really an asset to the company! Just wish I had known more about how long it was going to take, since I waited there.

Completely satisfied with Jennifer Neeley. She promptly returns telephone messages unlike some of the others there that choose to ignore whether I am the one that leaves voice mail message or the individual who answers the phone for service. Never will I use that individual again and have asked that all future services be with Jennifer. Thank you.

John Rodriguez he is the best sell person that I've had. And I have been buying cars since the 90's he answered the phone every time I called and I called alot he also.answer your texts he is an A-1 person.and sales person I will.send all.my.family and friends to john.

Tom Welch and his staff provide top shelf service the minute you drive into the service center. Tom Welch is very detailed in explaining all of the services being performed. It is a pleasure to work with Tom.

Thanks to Tom, the assistant service manager my windshield was installed professionally and the vehicle is spotless. Great team.

This is a nice looking dealership, the staff is friendly too. But they need more seating in the customer lounge for those waiting on their vehicles to be serviced. Also some donuts would be a welcome addition. They work on the Mercedes Sprinter Vans at this location. We brought in our RV which is on a Mercedes Sprinter chassis for service on the fuel efficiency recall going on right now. We got the recall done so we could get payment from the class action lawsuit.

Service Department lacks basic quality control. The only reason one goes to the dealer and can justify the high prices is knowledge and quality. Unfortunately it is lacking in both. Update 6/21 - No Change, arguably, even worse.

Wasn't great...didn't meet my expectations for Mercedes-Benz

Great service and great facility. They have a courtesy shuttle service that dropped me off at a nearby restaurant to get breakfast while I waited. My service advisor was George who went above and beyond. Thanks for the great service!!

Easiest car buying experience I’ve had! Saw the vehicle on line schedule the appointment. The car was cleaned and waiting for me at the door. We test drove the vehicle came back to work the numbers, cracked jokes and ate snacks during the Financial process. Within no time we were out the door in our new ride. Doug was great and his experience showed I’ve already got him looking for me Another vehicle!

I was in the dealer to check my car and received excellent service.

Excellent service !!! Thank you cristal for your excellent work she is my service advisor !!!

I had the B service done on the GLC 300. I was there at 0745 before my appointment. The service folks took custody of my vehicle, and I briefly met with Jennifer Neeley. She was great to work with, and had a loaner waiting for me. I left the business, and she texted me around noon time advising my service was done. I went back to the business and checked out of the loaner. My vehicle had been washed, and it was squared away Jennifer and her crew were helpful, and on top of their game. Thanks to them for getting me in and out.

Zero stars. Do not shop at #AutoNation and specifically their North Orlando Mercedes Benz dealership. I purchased a vehicle from them and put $10k down. I arranged financing through my bank in Texas where the vehicle is to be registered. The dealership keeps pushing me to use Mercedes Benz financing rather than my own bank. Now they are refusing to sell me the vehicle unless I use their in-house financing. I have never had a car dealership be so difficult to work with. It's completely maddening.

I went to Mercedes-Benz of North Orlando for service for the first time after a horrible experience at another Mercedes dealership near Millenia Mall and have to say that I truly felt like a VIP from arrival to completion of service. The service representative George was awesome! He performed a thorough inspection on my vehicle, as he didn't want to leave anything to chance. He constantly kept me updated via text with the status and findings. The icing on the cake was the mechanic that worked on my vehicle stayed late to complete the work so that I could get my vehicle back the same day. I felt like I was the only customer that George was servicing, which as a consumer, is the feeling you want to have. CUSTOMER SERVICE is alive and thriving at this dealership. I called in the morning to schedule my service not knowing what to expect and at the end of the day found the security and peace of mind in knowing that not only myself, but my vehicles will be treated with care and priority. Bigger isn't better, atleast not when it comes to car dealerships!!!!

Fantastic experience. Fadi was an amazing salesman. Very helpful and interested in my needs. I got a good deal and am very satisfied. Thank you.

Awesome! I was out in my loaner vehicle just 10 minutes after my appointment! Great service

Our salesman Seid was exceptional! He made the buying experience so quick and VERY personable. We will definitely be repeat customers and can’t thank him enough!!!

Very good Service Dept. Kept me updated and discussed what my car needed to have done, along with other options that were “nice to have”, rather than required. No pressure and very professional. The waiting area was awesome and well stocked w different tv options and coffee/water/snacks. Made the time spent waiting much easier and I was even able to get some office work done. One star removed however bc they don’t offer loaner cars for day-only maintenance. My last two MB dealerships (Maryland & Washington, DC) both offered loaners, but no one here in Orlando seems to do that. They charge you $40+ a day for a rental. So that part really stinks! Very happy with the Service Dept service and their professionalism. Will be back & would recommend.

Dealt with two salesmen.. One told me that there was no inventory for the c300 but yet though they have 60 on their website. The other one told me there was no c300 in stock but they show 3 on their website. He also said that the other ones in transit are 2022. They can't get their stories straight. They also don't want to return my calls to discuss this. Since I set a price on what I wanted to pay, they decided to act like this. Basicly giving me an excuse to make it look like they don't have any vehicles for sale. I would would be very careful about shopping here. Due your research if you're going to lease from this Dealership. Google on how they come up with their lease figures otherwise you will end up paying alot more than you need to. Learn about The MSRP and The Residual Value on the vehicle. Plus of course your discounts and their fees. DO YOUR MATH!!!

Super nice people what time is it

Purchased a used Toyota Camry at the Mercedes Dealership in Sanford through AutoNation and was treated as if I were purchasing a new Mercedes! Sales agent John Roure was very respectful, polite and honest. Brakes had a minor issue but they fixed it at no additional charge to me before I took it off the lot! I will highly recommend this dealership and my next vehicle purchase will definitely be from them. Thank you for your excellent customer service!

Took the car in for normal service and a tire check warning. Had a 9:30 appointment with Tom and arrived at 9:20, Checked in outside and went inside to wait for Service Rep. At 9:45, after still not being acknowledged, I started to look for help. A member of the team asked f she could help us. We explained our appointment situation and she said she could assist by helping Tom. Then at 9:50, what apparently was the service manager, greeted a gentlemen coming in the door and inquired as to the nature of his visit. He explained he had a 10 o'clock appointment with Tom for service. The "manager" then starts to accompany the guy to Tom's office. I had to stop him and explain that we have a 9:30 appointment and were still not attended to. We were then escorted to Tom's office where he was actively keying in information on his computer. Didn't acknowledge or greet us, so we stood there waiting to be helped. After another 5 minutes, he stopped typing and said "there, you are all set". So I am now lost as to why we had to wait and meet with him if he had all the information needed to service the car? Then, after waiting all day to hear from them, we called for status. He explained they needed to keep the car over night to ensure the mold smell was thoroughly remedied. The next day we called again at 9 for status. Now, we are told that the tire that triggered the alarm had a screw in it. Then we were told they do not repair tires, but instead replace them. To make things even more interesting, they said they would need to replace both back tires to keep the tread life "even". Now the news is $600 for the 2 tires, but they don't carry these and would need to be special ordered to arrive the next day. Why not tell us that the previous day? I had had enough and requested that they fill the tires with air and I would pick it up. Picked it up, took it to a tire shop and they plugged the tire with no issues for $10. This is not my typical experience here, but I might start looking elsewhere for service. This is the second vehicle we purchased from this dealership and those experiences were completely pleasant.

We had a terrible experience. They told us it would take a few hours and it took 3 days. They were terrible at communicating. I was hoping to have a good experience but they still continue to have terrible service.

Our salesman was very helpful and answered all my questions

We have purchased several cars from Mercedes Benz of North Orlando over the years and could not be happier with the level of care and customer service we’ve been shown by the entire team, especially Jordan and Walter. We will keep coming back!

Outstanding service provided by the Assistant Service Manager - Rick Shattuck yesterday! Will definitely be a repeat customer!

Jennifer Nealy was terrific inn setting up my appointment, explaining what was going to be done and for how much. The body shop repainted the back bumper where it had been scratched. It looked new. I would highly recommend Mercedes-Benz of North Orlando and Jennifer Nealy.

SERVICE DEPARTMENT IS ALWAYS FREINDLY AND PROFESSIONAL

The friendly and expert staff provide expert and speedy service. I plan to always own a Merecedes purchased from Mercedes-Benz of North Orlando!

Service is top notch! Rick was super attentive and one of the best!

Staff was efficient and friendly, someone to help you with questions and needs. Classy and comfortable waiting lounge with refreshments.

What a great place to bring my 2011 C 300 class Mercedes Benz car for a service assessment everybody was very kind and nice from the greater valet check in person to the assistant service manager took my information to the pleasant atmosphere and condiments available to select from comfortable lounge chairs and televisions to the time I checked out with just my no cost estimate and left I will surely return in the future sincerely, Fernando Iezzi.

Great experience!!! Called amd talked to Jordan Connor. Went over all the numbers over the phone since I’m down in Miami. Agreed on the price and the numbers, showed up to the dealer to sign all paper work amd drove away with my new sprinter van. Very smooth transaction and personel very friendly. Thanks

Jordan was great. Very patient

I showed up without an appointment in a panic. Turned out to be a battery issue, which they fixed. Happy with the basic care and customer service, but waiting 4 hours was not cool. I could have Uber'd home as I live in DeBary. Or even been offered a shuttle? The battery they needed for my car wasn't on site so they had to go pick it up elsewhere. When that was determined, I feel I should have been told so I could make the choice to go or stay. Instead I was just left waiting with no updates. Rather frustratingto say the least. Battery is great and the car is running like a charm!

Outstanding service! They were thorough, professional, and quick to respond to my needs!

The very professional staff made this transaction extremely easy. Jordan made this a wonderful experience and I walked away with a fantastic car. I love it!!

It was over all an easy purchase. We weren't there all day like some dealers like to do. However, I did feel at least once, that the process was dragged out just a little more then necessary. I did liked that they had an area where my kids could watch TV and have snacks, that made the process much easier! The salesman that worked with us was very pleasant to deal with. Our conversations were genuine and not fabricated "just to pass time". And finally the signing of all the documents was very straightforward. It wasn't treated like an "upsale" opportunity. They laid out the options, let me chose and pass on what I wanted. No fluff, no pressure! This was one of, if not the best dealership I've been to!

Mercedes set my appointment for 10:00. To bring my Smart Car in just to get there to find out they are not authorize to do factory recalls on Smart Cars after waiting 25 min as I watch them service everyone else. So the manager comes out and tell me he's sending an e-mail over to Mercedes in Maitland. Long story short Maitland Mercedes didn't receive it. I was very upset and disappointed. BAD CUSTOMER SERVICE

Great experience. Thoroughly thrilled with our purchase.

At first I was extremely happy with the service everyone was nice, my advisor was great. I thought I had found my dealer of choice, I went in to get a key programmed and unfortunately they were no able to do it (not their fault, I took the wrong key). Then I got about 10 minutes down the road and reached up for my sunglasses, only to realize someone had pressed the SOS plastic insert and broke it. It’s now stuck bent up and uneven with the rest of the front unit. I know it’s minor but it’s annoying and on top of that they didn’t even mention it to me. I’m pretty sure it was a technician and they didn’t tell the advisor. But if I can’t trust them on something this minor, how can I trust them with the maintenance needed to keep my car safe and in proper running condition. It’s sad because it turned what was a 5 Star service and review into a 2 star. Even though braking something should be a one star they were really nice so it’s hard for me to give them a one star. Update** The advisor reached out to me and was eager to resolve the issue, although I may not return. I do appreciate the follow up, professionalism and good customer service. Update** The service advisor called and begged me to change my review and in return they would fix the button they broke. Well, I went up there 3 times I’ve the last year and there was always a different excuse, never the less they never fixed the issue. The only reason I’m giving them 2 star because we recent need to buy another car and they had an E-Class my fiancé liked and the sales service wasn’t bad. But the service side, well let’s just say I’m still taking my cars all the way to South Orlando.

From the moment I was greeted when I walked in the service door, everyone was pleasant and helpful. The details of my service were explained fully, I was kept informed throughout the day, and was able to quickly pick up my car when it was finished. It was a great experience.

Brittney took great care of me and my car, she really cares about her work!

Had to wait approx3hrs for air bag replacement,was told 1 and a half to 2 hrs. Also once they did the recall replacement they did not turn the airbag on....what was the point...replace the airbag then not turn it on, so it's not going to work anyway.....

Very friendly staff and clean facility. My customer service rep, Christal, went above and beyond by contacting me on her day off to keep me posted with progress on my car.

Very friendly. Had a great time test driving their S65 coupe. If only it hasn't been silver... No pressure, no games, no hassles.

My experience there was fantastic. There is no pressure, they treat you like family. They listen to you on what you need. I definitely highly recommend them!

Very helpful and very nice

Great service staff, thank you John, Brittany, and Jennifer.

I scheduled an appointment a week out fir my 20,000 mike checkup. I asked how long it would be and the scheduler said between 1 1/2 and 2 hours. I told her I would need a rental car. She said no problem. I brought my car in Tuesday, only to find out it would be 4-6 hours. I asked for the rental that they said they would have for me, but they were out of rentals. They said they could get a rental from Enterprise. After waiting 15 minutes, I was told that they didn’t have any rentals either. We would have to reschedule. Then the assistant service manager had trouble rescheduling me for Friday. After about 19 minutes, she had to get someone else to schedule me. I had taken the day off of work and now I have to go in late on Friday. She said she was sorry but that was it. My sales experience was great but so far my service experience has been substandard. Frank J Yurchak

Very good experience and that was the first time we had our GLE 350 serviced in that dealership being from out of town. Reasonable service cost and very courteous, work done was excellent.

Rick Shattuck, Assistant Service Manager, gave me exceptional service and assistance during my recent visit. I really appreciated his help in coordinating with Mike "The Wheel Man" to have 2 of my wheels fixed that were covered under a warranty policy. I really appreciate both of them.

Rick Shattuck, Assistant Service Manager, gave me exceptional service and assistance during my recent visit. I really appreciated his help in coordinating with Mike "The Wheel Man" to have 2 of my wheels fixed that were covered under a warranty policy. I really appreciate both of them.

Everything went very smoothly, staff was courteous and helpful. Great experience.

Carlton Small did an excellent job finding perfect SUV for me! I am very happy, highly recommend him!!

Booking process was quick. I was able to get a loaner that simplified my day a lot. Car was ready in time. All in all effortless experience. This dealership is one of the smaller / older facilities but that's that's not necessarily bad - the size is appropriate for the amount of business they handle. Perhaps not ideal if I had to work while waiting for my service, but living only 10 min away that's not really an issue for me.

Tom was efficient and kept me informed as my service agent.

For a $2000.00 tune-up, you"d think they could have washed my car. Guess not!!

Tommy took great care of us, did the recall in a timely manner.

All the work that needed to be done got taken care of quickly. I thought I was going to have to wait much longer.

We have had our Mercedes-Benz Sprinter chassis RV warranty serviced twice now (most recent 12/03/2020) at Mercedes-Benz North Orlando. Both times we have had fantastic service. The 1st time we were in the middle of our camping vacation when we had a tire sensor go bad. We thought we would miss a day or two of camping but, to our amazement, we were in and out back on the road within approximately 3 hours. Rich Shattuck, the Sprinter Assistant Service Manager, was great. He sat us down and explained everything, including the fact that it was a warranty repair which was a really nice surprise to us because we had purchased the RV second hand. The 2nd time we had it serviced was for an air bag recall. This repair took longer, but we weren’t in a hurry this time, so we left it and picked it up the following day. Thanks Rich.

I am very satisfied with the maintenance service I have receive on my 2011 Sprinter RV. I have taken it to MB of N Orlando for two years. The work they have done has been excellent and they take time to listen to me explain what I think needs to be done and then explain what has been found and what they did. The maintenance department is very professional and customer oriented.

Had a great experience working with Tom. Everything was communicated on a very timely basis and the car was received before promised. Even the drop off individuals were super and explained items as asked

Our company tried to get a quote on ten cargo vans but salesman out on sick leave . We had to buy out of area to get a fair price. Never called us back.

Many thanks to the service manager Tom for a speedy refund we had paid for before the recall had come out. We received the check within 2 days after we submitted the recall papers.

Bought a brand new 2020 GLE and it's riddled with problems.

Tom is a great service rep. Informative, Helpful and Knowledgeable. Thanks.

The Team at Mercedes-Benz of North Orlando has outperformed my wildest expectations when it came to the purchase of an automobile. the entire process from arrival to us leaving in our new vehicle was around 20 minutes! My company will definitely be doing business with them again. 5/5

Another 5 star appointment. Where most dealerships you have to bring your car in multiple times to either find the problem or have an item fixed correctly, at MB of North Orlando they do it right the first time. In addition they do an excellent job in explaining what any repair entails. I am sure all the service advisors are top notch. However, I recommend you contact Rick for all your service needs.

Timeliness - accuracy of estimate - accommodating - friendly - informative!

Customer service is excellent , sales people are professional and Service department Specially Christal is professional an awesome

Christal and rest of the team took care of my car needs without any issues. Christal knows and loves what she does. Ask for Christal for your service needs. Always recommended!

Christal and rest of the team took care of my car needs without any issues. Christal knows and loves what she does. Always recommended!

Good efficient service with good discussion of my service needs.

I had great experience, Christal was amazing as always ..

Poor I returned to the dealership to look at a car again but my sales person was in a meeting with his manager and asked me to wait and after 20 minutes I left!

El trato y la presentación de los empleados hacia los clientes.

Went to check out their S65 coupe. Syed was friendly, no pressure and most informative. We exchanged stories, info and while it wasn't exactly what I was looking for, Syed offered to try to find what I really wanted in my next AMG. May have left without the car, but left having made a new friend.

We have been very pleased with MB of NO to handle and take care of both our Sprinter and our GLE. Though parts and service can be quite pricey on an MB, the service advisors go out of their way to advise us of our options. I couldn’t be happier with their service department and staff. The receptionist is always helpful, too, as are the sales staff at MB of NO. I would highly recommend Mercedes-Benz of North Orlando.

Consistently get the best customer and car service at Mercedes Benz of North Orlando. Crystal communicated with me with updates on status of my car being serviced.

The service I received for both recall, warranty and an un-covered, complex mechanical problem was excellent. Rick Shattuck, the assistant service manager, provided excellent advice and kept me updated on all issues.

Just purchased my very first Mercedes and I’m super happy. Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He answered all my questions and I had a lot. After my deal Carlton delivered my new Mercedes to my home.😊

Great service attentive to detail.recommend to anyone please come and visit.

Was on top of our issues as soon as we set down. Our loaner car was ready and we were on our way. He called to tell us updates and being we are a hour away, gave us a heads up it would be ready in a hour. Outstanding, I headed out, arrived, walked in his office car was finished. He was the best. Kept our convenience first. GREAT JOB.

My first time at this dealership. It was over a hours drive from my location. Needed service on my E-300. Very friendly service department and the dealership made us comfortable while we waited for the car. Unfortunately by the next day the same warning light was popping up again though it was reportedly fixed. I have left two messages for the Service Department representative to report the problem has occurred again within 24 hrs of "being fixed" and have not heard back yet.

My girl and I bought a c300 and we pick up the car and they did not review the functions about the car. The car was a 2018 and still it was not new, but they still should have went over everything about the car. Also the car was not detail, it was terrible and it was my girl first car. We plan to buy another car in six months, and it will not be at that dealership.

A very professional team. I really always get all the services at the highest level.

Great service snd response by Ashley, was in and out very quickly, even washed my car. It was Masters Saturday and the dealer had barbecue and food for customers, and a silent auction for ovarian cancer awareness, best visit ever

The overall experience of owning a Mercedes-Benz left me completely frustrated with the constant misinformation from the initial buying process "lied-to" and recalls resulted me trading this car for another vehicle. I have expressed my concerns to the dealership numerous times at both North Orlando and Maitland. Nevertheless, Mercedes-Benz lost a customer for life. I have also conveyed my frustration with social media, transmedia, and international friends regarding the holistic encounter. North Orlando sold me a Lemon with continued issues (faulty system, poor customer engagement, and recalls) and being lied to in the beginning without reciprocity was enough.

First it took 45 minutes for the service advisor to get to me after the appointment time, then it was sipposed to be a 2 or 3 hour service that went to 24 hours , didn’t offer to give me a ride back , nor it was available when I asked.

The part department are always so helpful

We went to speak with the Manager Duane about John McClurg; but, was greeted on the lot by Carlton S. & can say he gave us the normal courtesy of a Mercedes Benz Employee! Hopefully he'll be able to get the truck we want shipped from Chicago! 🤞🏽

I had the Mercedes recall on my 2016 3500 Sprinter-based RV for the diesel issue, and was afraid there would be a backlog. Nope! M-B of North Orlando took me right in, on time, and did a fine job of completing the recall procedure in a timely manner. It was a 4-hour wait for me, but the time flew by easily enough with free coffee and snacks, plenty of TV choices, and a lot of catching up on my reading. And - as always - the folks at Mercedes-Benz were very professional and friendly.

Delivery process was painless and smooth. Very enjoyable experience

Everyone a dealt with at MBNO was terrific. I only had a regular service call for my SL550 but it was handled smoothly. I returned with my airstream Sprinter (had an issue with an alarm which was found by the tech to be an Airstream issue) and they also went out of their way to help. Thanks to advisor SL 550 Paul and Sprinter advisor Scott (and the tech too!).....

Excellent work quality. Car was clean, repaired, and ready to go. Service rep did a great job dealing with Red Shield !

Could not get a call back from service advisor...all contact initiated by me even though I was promised a call back (waited 24 hours). Pleasure way van was in because electric sliding door was not functioning at 500 miles, service tech broke several of the clips that held upholstered panel to the door. After five hours in the customer lounge they said it couldn't be fixed without removing the galley.. after returning home, I learn that there is a technical service bulletin (TSB) explaining how to access the door and fix the problem without removing the galley from my RV. My low score is based on the lack of customer care and the fact that a TSB was available for the service yet it took my calls to locate and send to service tech.

Mr Smalls was absolutely helpful and professional. I called before driving to dealership and all my questions were answered with no aggressive sale tactics. That was important for me. I am enjoying my new car 🚗. From Clermont Fl.

I was assisted right on time . I was given a quote on cost of service along with approximate wait time. The job was finished even earlier then projected and the quote was as expected. I travel an hour and a half to get my car serviced at this dealership and have never had anything but a satisfying experience. My service manager Cortney always takes special care to make sure that things are done right and on time. The service people are top notch!

Always a great experience at Mercedes Benz Orlando North! The team is great and is the reason I buy there!

Everybody at this location was very accommodating our transaction was a little complicated and the sales manager was very helpful and made us feel important. I would definitely recommend this location .

Spectacular! Purchased my last 3 cars at this dealership and expect to buy the next 3 there. Sales, Service, and Customer Service all WORLD CLASS!

I was in a real jam, leaving on a 2 month trip in 6 days in my motor home with a Mercedes diesel in it and the check engine light comes on, not good. Called Tom Walsh at Mercedes of North Orlando to make an appointment, but first available was in 3 weeks. I explained my situation and he said if I bring in down and leave it he will try to work it in. I was called 4 days later to come pick it with. Parts have to be ordered, but they really came through for me with 2 days to spare. We are now having a great time on our trip thanks to Tom and his crew. Thanks for everything!!!!!!

They were able to get me in the next day for warranty repair.

Exceptional customer service and reception while at MB-North. I was able to get in and out without any hassle, the sales rep and general manager were both very friendly and it was by far the best car sale experience I have had over the years. I would to speak to Finance manager about some additional charges which while looking at the contract were optional. Hopefully since it's only been a week they can assist and it would have me give a five star rating.

Dealership and customer service is really good! Ongoing problems and expense of exhaust problems on van not so good.

I wanted to test drive a 2017 SLC while my Metris was being serviced. Did not have time for this when the Metris came out of service, but Jordan Conner gave me his card and said he would get back to me. Never heard anything. Is the car still for sale? can you find another one to test drive? I dont know much about these cars and would have to actually sit in one to see if it would work for me.

Very overpriced to fix anything for the amount of money I spent there very unsatisfied!

excellent customer service, they really do a great job and have a quick turn around.

This is my first Mercedes Benz and I love it ! I've always been a Chrysler 300c advocate. After my car was totaled in an accident, I decided to look outside the box and research many luxury cars and decided to visit the Mercedes Benz dealer. The minute I test drove the 2021 GLC 300, I was hooked. My salesperson was Ron Siegal, who was very kind, professional and was able to answer all of my questions. As we narrowed down the bottom line pricing, the sale went through quite flawlessly. If you're in the market for Mercedes, visit Mercedes-Benz of North Orlando.

Had my 2016 MB GLC 300 in for B9 Service just prior to 60,000 miles. Process went very smooth and for such a large maintenance, rather timely. All is good.

Rick was super helpful. He kept me informed about my car daily and gave me great advice about the car.

Rick was my service advisor and he was so very helpful. The team worked quickly to complete the service my car needed.

I had my RV towed in on a Wednesday afternoon and met with Tom the sprinter service manager. His experienced guess was spot on, (wheel speed sensor) turns out it was 2 that were bad. Because I pushed it on the road somewhat I asked them to check the transmission as well. After consulting with Tom on Thursday afternoon we decided to do a transmission service. I was somewhat surprised at the cost of this service when I went back on Monday to pick up my RV. Lesson learned, I didn’t ask. But the real surprise was when they brought my RV up to us, it wasn’t washed!! That’s a first and the reason it wasn’t 5 stars. I’ve had this serviced many times at my local Benz dealer as well as my wife’s GLC and they are always washed and cleaned. When you pay a high end service you expect at least a clean vehicle to be delivered.

Every time I go there the service is excelente. This is the 3rd time I buy a car with them. I drive almost 1hr to the dealer because the customer service they provide.

Just the Customer Service alone is exceptional, I started off buying parts and feel like I made great friends at this location (not the first location I attempted) Everyone that I came in contact with was so personable from Carlton to Mike in parts, Ashley Crystal, Rick, Tim, Luis( I hope I remembered his name correctly he’s the one who fixed the botched job on my gasket, he’s definitely a master mechanic FOR SURE) I’m sure I’m leaving a few people out but it’s only because everyone was amazing and I wouldn’t second guess driving the opposite skip the Mercedes dealership by my home just to see these smiling faces. I do want to point out that Carlton is the right person for this job because no matter if you spend $65 dollars or $6,500 he’s going to provide the same level of Customer Service and make sure you know exactly what’s going on and try’s to find any and every way to help you, him knowing almost everything about these cars plays a big part and the detailed information he provides let’s you know he loves what he does. I was in and out yesterday Rick checked me in cause I had a really early appointment and I was out in no time and was able to handle my business for the rest of the day car feeling brand new so far and I’m definitely coming back for all my Mercedes needs timely drive or not.

Excellent service and attention caring. Thanks!

Very professional and Courteous. Show me the car and the process was quick and enjoyable.

Carlton was amazing from the beginning to end. He did not pressure me but kept me involve with all the details of the car. He is honest, polite and amazing.

Customer service at Mercedes-Benz of North Orlando is number 1! Syed Shariff assisted us with the purchase of a GLE-43 SUV. It is the most amazing vehicle I've ever owned. The performance, reliability and comfort of this SUV has made it a joy to drive. If you're in the market for a Mercedes-Benz, I'd highly recommend this dealership.

Had my tires replaced and they took excellent care of me. They explained my tires insurance s d told me joe to use it if needed. AWESOME SERVICE

My sales person Jordan, lied about the appearance protection warranty in order to get a sale. He said work was done on my car's paint to seal it but it hasn't. He lied about coverage and I will get to the bottom of this incident. However, the service department did an excellent job for my first service.

My service advisor Rick Shattuck is the best! He keeps me informed every step of the way. I trust him implicitly with my Mercedes.

Friendly, helpful, a great place

Excellent customer service!

I was at this dealership to resolve an issue with my new Certified Pre-owned MB GLE AMG 43 just purchased in Pompano Beach. This service dep was EXCELLENT in taking care of the problem and treating me graciously! I am extremely satisfied with their service and consideration for me as a customer.

Awesome service! They took very good care of us as always!

Great service in the dealer in 810 N Orlando Ave.

Carlton was great and the whole sales process was very efficient.

Service was quick. I had a recall on my airbags so I expected a few up charges. When I first arrived I was told I may need a front drivers side tire but all others look good. When I returned to pick up my car, not only did I need 3 tires but back brakes as well. I was given a quote which I am actually considering. Also, in the past I’ve received a great little wash and vacuum at the millennia mall location but Sanford looked like they sprayed my car with a hose and let it air dry, it was not what I’d expect from Mercedes but something about this location was just a different vibe

Great service and very clean windows when done ! The way to keep people coming back is to do the little extra that isn’t expected. Well done

Excellent service, no waiting, done quickly, very welcoming.

Great service and competitively priced!!

Outstanding! FIVE stars!! Jordan in sales is exceptional! He could not have been nicer and was so patient tending to my 75 year old mother buying a car. Great job.

We had some issues with our wheel sensors yesterday on our Mercedes 3500 rv/van. This dealership was awesome and squeezed us into their schedule that day. We are back to vacationing and issue solved. Thank you Rick and the Mercedes team!

On time. Proficient and courteous. Diagnosed problem and did repair quickly.

Service department very accommodating and, as always, excellent.

Our sale person Ron Siegal was great, courteous, the dealer very clean and everybody was wearing a mask 😷. Good experience

Jennifer is an outstanding service advisor. Regular maintenance was performed promptly. Waiting area is comfortable.

Great experience leasing our first Mercedes. Jordon Conner from the Internet Sales team was a big help along the way.

This is THE place to go for all your Mercedes needs... I have purchased 3 Mercedes here & each time my experience has been amazing - Carlton Small is the guy you want to look for, when you need to make a purchase & I will return here for future purchases because of him... This dealership also has an amazing Service Department, where advisors such as Jennifer Neley & her team of outstanding technicians, like Tim Keating, take great care of you vehicle & give you the kind of service that you can trust... Many thanks to Jennifer Neley, Tim Keating & Carlton Small for making Mercedes Benz of North Orlando the best Mercedes dealership in town...

Had Service B done on my Mercedes Metris. Was very pleased with the service.

easy to set service appointment....needed warranty work done....promptly done and vehicle looked great after it was washed.

I love my new Mercedes. My sales associate, Fardi, was very helpful and not pushy. He encouraged me to drive all the cars I was interested in first and then I could make a more informed decision. Everyone made the process easy and you feel like family when you visit. I would definitely recommend this dealership when looking for a car!

On my most recent visit, my advisor, Courtney, completed all the scheduled service, went above and beyond to get all my tires changed, but, must mention, does this everytime I have to come by.

Luxury at its finest. Mercedes A220. Excellent dealership and Ryan in sales was the best ever. Very attentive and personable.

Excellent customer service

Friendly, professional, dealt with in a timely manor, what more can I say----- Awesome!

The salesman John McClung was excellent. He researched and showed me a variety of cars. He also helped me with the leasing process of my new car. He was very professional and the sole reason I leased a car in Sanford as opposed to the Maitland dealership a few minutes from my home.

Looking for a car that's not black on black...not having much luck...wish they would go on the web and find us one!

Even though our appointment was extended, they were very helpful and took care of us. Everything worked out for the best. All of the service items were finished. Thanks.

Very friendly and knowledgeable. Did what needed to be done and gave me a list of repairs that were not needed yet, but would need attention in the near future. This is a great planning tool. I never felt an pressure to do anything. I like that and will definitely by back. Service Advisor Jennifer is the BEST!

Be sur to get you questions answered before you leave. They do not return calls, and you cannot reach a service advisor.by phone. My next visit will be to Gainesville. Never going to Sanford MB Again

Service Representative - Rick Shattuck goes above and beyond my expectations every time I visit the dealership. He?s amazing!!!

They gave me door to door service. With this pandemic they were able to accommodate me.

Excellent and honest service. This is my 5th year having the service performed on my car. I am treated like a VIP. My car is washed when I pick it up. Thank you M/B of North Orlando.

The team at MB of Orlando North is professional, knowledgeable, and patient. Special thanks to Chrystal, Kumar, and Jennifer for their care and effort to make me a satisfied customer. They made the experience pleasant, which is why I would recommend Mercedes Benz of North Orlando. Thank you

I must say that dealership’s GM, Walter is super nice and tries his best to satisfy customers in anyway possible . I had factory issue with my 2020 CLA , and his team made sure I had loaner as long as I needed it and kept me up to date with repair progress . At the end he made sure I walked away happy. I would definitely recommend this dealership.

Courteous and friendly. They did all of the recall requirements and the 70k mile service. Even gave me a loaner free of charge because of the time factor in completing the service.

Whether you are buying a brand new luxury vehicle or a preowned vehicle, you’ll get treated like a VIP. They made the car buying experience memorable and special. No stressful number crunching or pressure, only great service from Walter and Jordan. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!!

Whether you are buying a brand new luxury vehicle or a preowned vehicle, you’ll get treated like a VIP. They made the car buying experience memorable and special. No stressful number crunching or pressure, only great service from Walter and Jordan. We highly recommend Auto Nation and the Mercedes-Benz team for you car buying needs!!

The sale man explained to us everything we?re need to know.

I?m unable to sit in dealership due to pandemic. They picked up my car and returned it serviced. I was very pleased.

Brought my car in for a safety recall. Courtney in service was amazing!! Great communication and truly cares about the service they provide. 5 Star customer service!

Always a pleasant dealing with all employees at Mercedes-Benz of North Orlando. I always deal with Carlton and he makes sure that I am totally satisfied. Very wonderful experience. Thank you.

This is my second Mercedes from Mercedes-Benz of North Orlando. I have always received the best service you could ask from the service department. Courtney and Ashley and everyone there. They are always courteous and polite and my car returns in Tip-Top shape. Many thanks to the entire staff.

Tom Welch is a great representative for your company. He is straight up, honest and hard working on behalf of the customer. Being a Service and Parts Manager for over 20 plus years I appreciate someone who honestly takes an interest in their customers...

10 Was ok. I do not agreed with some recommendations due to the fact that wasn't accurate.

Courtney was very helpful and pleasant thank you Courtney

Our Service Manger Richard Shattuck was Outstanding. Should be the employee of the month.

Great Service .. 👍🏻 to our service adviser Richard .

Jennifer, and Rick in service are great.

Found a great car at Mercedes Of North Orlando. I placed a hold on the vehicle and Jordan (internet sales manager) was very professional and quick. He had the car ready for me and I was in and out in less than 1 hour! Awesome experience.

great service friendly and compassionate

Courtney was very courteous n attentive 2 my needs and also went out of his way 2 provide me w/ a loaner.Thank you Courtney n TEAM MBNA 4 always b there 4 me for almost past 2 decades! P.s. Courtney, I might have left my Sunpass n charger in the loaner. Plz advise. Thank you

Best buying experience of my life. Fast and friendly staff.

Fantastic work from the service department,Thank you so much Tom !

Took a little longer than told, but received car in perfect condition!!

Worst customer service I’ve ever experience from a dealership. Had to call sells person for updates on vehicle but he was never available and they promised he would call me back but I never received a call from them.

One of the best dealerships in Central Florida. I have used this dealership for service on my 2016 C300 for the past 2years. Each time I’m in my service advisor Jennifer is an absolute sweetheart. My last service I was willing to wait the 5+ hours assist I was told no loners were available at the time of my appointment. When I got to my scheduled appointment she made sure that I had loner so that I could get home. Well, while looking for my loner I met one of the nicest sales professionals that I have come across in a VERY long time. Mr. Carlton Small, is an ABSOLUTE GEM!! I came in for a service and left out with a 2020 .... lol. By far the most seamless car buying process I have e we had at dealer. He was knowledgeable and really respected my concerns and opinions. If you’re are in the market and thinking about getting a new auto definitely go and see him. He provides white glove service before and after the sale. Thank you thank you . I will definitely continue to use the dealership even though there are a few others that are closer to my area.

It's Mercedes-Benz, so you expect and receive 5 star service!!

My experience with Syed Shariff when I purchased my 2012 ML 350CDI was wonderful. Mr Shariff could not be more helpful with the sale and the instructions on how to work the electronics.

Experience was professional in all aspects

Service is thorough and Crystal my advisor was fantastic and kept me updated. Loaner was available upon drop-off. Car was serviced, picked up my car, was on my way.

Great customer service

Jennifer is the best! Charlie the director is a great leader and it shows in his staff. I highly recommend the Dealership for Service and Sales

Service Dept was efficient and friendly. I purchased my vehicle from an out of state Mercedes dealership and Mercedes North Orlando treated me as I had bought the vehicle there. Quality job, vacuumed interior wish would have wiped down dash and other surfaces, def not a deal breaker! Thanks

My Metris has had constant issues from bad wheel sensors. Unfortunately, MercedsBenz has failed to redesign the sensors and they continue to fail. Furthermore, Mercedes has also not extended the warrantee on this part. So, we will be forced to part with this vehicle.

Great experience and easy transition. I had the amazing pleasure of having both Ryan and Carlton. They had patience and answered all my questions. Thank you for a wonderful experience at North Orlando

Rick Shadduck from the service department does an excellent job for Mercedes. He knows the customers and helps with proactively planning and preparing for any maintenance needs. He is an advocate for the customer and Mercedes. We are grateful that he is our service representative!

Carlton made the transition super easy. I told him what I was looking for and made it happen.

I gave all 5 stars due to I generally have a wonderful experience however I was disappointed with the length of time it took to replace a tire ! Two days and I needed something else looked at and I was told they did not have the time ! I was promised my car the end of the day I brought it in and was lead to believe the tire was done to find out it wasn?t plus they never got to the other issue. Courtney was terrific but the initial day my car was in service he was not working, I need help with an issue and it seems I can?t get anyone to assist!

Pleasant professional experience with courteous staff and very nice facilities.

Very friendly service! Staffs are very thoughtful and let me feel welcomed from the very beginning at the door. I was told it took 2.5 hours, but finished in 2 hours and they make sure there’s a quiet place for my work while I was waiting. Thank you!

Sales and Service Departments provided us Good Friendly Service.

Service department did a good job in replacing the right front wheel sensor on my motorhome. Service was fine but this is the 5th wheel sensor that had to be replaced in the last year. Repaired under warranty. Problem is not with dealer but with Mercedes Benz which clearly has a problem with this part. 2 previous repairs were done by other dealers when I was traveling.

Very friendly, kind , easy to talk to washed our car . Took time to explain the problem we had with our car

Very friendly and fast service

My 2020 vehicle has technology issues. The Alexia like feature does work and the AC was not functioning because of technology in the car. I hope after they get the new part all will work.

My Service rep Tom was very courteous knowledgeable and kept me apprised about the repair work. Auto was ready as promised.

The service department at this location is the bomb. Everyone here is exceptional. I worked with Jennifer Neely and she is incredibly kind and professional.

Excellent prompt service!Service staff were helpful and courteous!They went out of their way to have my car ready on promised time!

Recall check to determine whether repairs were needed; over my polite request that I could wait, Courtney instead got up from his lunch and did an immediate inspection on my vehicle. He then prepared an order that the recall was completed to cease any further notices from MB warranty. Professional courteous customer service oriented response by Courtney; a role model for excellence.

Great dealership, my car was repaired in a reasonable amlunt of time.

This is the first Mercedes Benz Sprinter to be added to my company fleet. Syed Shariff, fleet manager was extremely professional and courteous over the phone. He sourced the right van for my company needs. When I arrived the transaction papers were ready and process was seamless. BTW Syed was as nice in person as over the phone! The Sprinter is now the gold standard when I add the next van ! My driver loves it !!

My car went in for the recall of the Takata airbag. It was a quick process.

Just bought our second car from Mercedes-Benz of North Orlando and it was even better than the first time. Fadi Hosn was our sales exec and he had only one objective: our total satisfaction. Thank you Fadi and M-B of North Orlando.

Everyone was pleasant. Social distancing etc. due to Covid, snack area well stocked and my wait time was good!

Poor service on a simple flat tire. Took days before fixing it saying they were looking for a replacement tire and in the end said they were able to fix it. Promised delivery of vehicle since their tow truck deposited my car to this branch which is an hour out instead of the nearest. In the end I had to ask my husband to drive me out there to get it since it is more than an hour’s drive. Customer service personnel promised to order the part to replace the tire 3x and never ordered it. I had to go to another branch personally just to get the part. I can’t recommend this branch or you won’t have your car back in time for work!

My visit this time was actually to sell my Mercedes because I am moving up North. I was treated Professionally, and Courteous by Jacob Connor who made the process seamless from our first conversation via email to arriving at the store. Nothing Changed, what he quoted me for my car was fair and I was Happy with the results. I previously also had my car serviced here and was again treated like part of the family with Kind, Professional, Service. I highly recommend Jacob Connor and MB of N.Orlando they are part of the AutoNation group and can help you with a car on their lot or another AutoNation lot. Once again ask for Jacob

Always a pleasant and helpful experience. Both the facilities and personnel are top notch.

Air conditioner on my 2019 RV was acting up and they found a switch that needed to be replaced. Need to drive it on a trip to see if that fixed it. Tom was very personable and knowledgeable.

Carlton S. was a great person to work with. He made me feel very comfortable and I did not feel pressure to buy. He will answer questions and I had a lot. Look him up if you are shopping for a new or used Mercedes Benz.

Courtney was my advisor and he was very professional, great experience

Took my car in due to the wiper fluid not working for the 2nd time again up front (clogged or jammed). They took care of it with no issues. Much appreciated.

Service Advisor added a redundant order that was completed on our last service appointment. A $600.00 Transmission Service, with only 7k miles since the last completed one. I only hope that he miss read our Sprinters maintenance history.

I was quoted 2- 2 1/2 hours for a oil change and 3 recalls on my vehicle. I was fine with the amount of time and they provided a shuttle service which is convenient. After 3 plus hours they did not finish all of the recalls. They advised it would take a couple of more hours because they were having issues with one of the recalls. I had to call and check and go through multiple ppl before I actually was advised as to what was going on. I understand some things are out of their control, but there was definitely a lack of communication. Service advisor was nice, but for them to think it was okay for me to sit at the dealership all day was outlandish to me. They should have offered a replacement vehicle once they were aware repairs was going to take all day. I was not happy with the service.

Every now and then, things do not always go without a snag. In these instances, you depend on those in responsible positions to rectify those snags. Walt, the General Manager, and Courtney in Service, are people you can depend on, when help is required. My Army career taught me to appreciate people like them.

Excellent service I recommend highly.

fast and prompt service. especially during the pandemic. good safety protocols.

Excellent and friendly customer service from the moment we walked in all the way until the sale was finalized. Mr. Syed Shariff and Mr. Carlton Small were amazing, they didn?t just ?sell us a car? they really showed a genuine interest and made it a personalized experience, one we will never forget. I couldn?t be any happier and will definitely by another car from them again when the time comes in the future.

My advisor was Cortney Mclean who was extremely courteous and professional. It was a great pleasure dealing with him.

I enjoyed working with the sales and Finance staff. They were professional throughout the transaction.

On time and accurate in the timing to service my car.

Fantastic experience! Our sakes consultant, Ryan, was very knowledgeable and took his time showing how to use every feature on our new vehicle. Highly recommend!

They delivered it to my home and picked up the trade it saving me a 2 hour drive

Even though they were not able to diagnose the problem with my car, the customer service from Jennifer Neeley was outstanding!!!

Excellent customer service. No pressure . Attentive to my needs as a first time customer

Service appointment went very well!!

Great service and the personal touch that so many dealerships have lost !

I brought my E400 in for service and was told that my next service would be in 5 months. They didn't try to sell me on a service that I didn't need. In fact they identified a problem with my battery and because it was under warranty they replaced it free of charge. Rick Shattuck Jr. is a great Service rep and always puts the customer first.

I cannot speak highly enough of John in the parts department! He has been one of the most genuine, caring, and helpful gentleman I've very worked with at a dealership! Every time I need something or just have a question he goes out of his way to make my experience exceptional! I have also worked with Jennifer, Brandon, and Tom in the service department and they have also gone out of their way to be helpful and accommodating! Definitely 5 star service at this dealership! ⭐️⭐️⭐️⭐️⭐️

Used their Valet service as I have family members that are immune compromised. This service was very efficient, tech showed up at my property in a loaner vehicle, wearing a mask. Made the process very safe and easy, putting my concerns about going into the dealer and potentially being exposed to Covid, at ease. I would definitely use this service again and highly recommend it for anyone

The worst service I have ever had!! Was told the the car would be ready at 12 noon. I finally received the car at 4:15pm. The driver that was to pick me up to go back to the dealership, never came. The service manager was lying to me many times. this is the second time this person has lied to me, her name Jennifer.

Absolutely awesome, was shocked at the entire experience. Everyone was nice, through, the car was more than what was relayed during the process. Awesome! Kathryn, Bonito, Dan, Mike and the store manager, just super.

Great service and willingness to serve!

Chris Mulder was my sales associate and was wonderful from beginning to end. Highly recommend this dealership and You must ask for Chris. Very knowledgeable and respectful!

The should offer better customer service in the finance office. Poor and uncooperative service

I highly recommend Mercedes North Orlando. Rick the Service Manager is responsive and will acknowledge the fact I am a loyal customer and appreciates my business.

I am extremely impressed with the service I recieved at this dealership. They do whatever it takes to be sure your vehicle is taken care of and delivered back as promised. Great Hospitality!.

Has the best car buying experience exer. My sales representative Syed made the processs so easy. My car was delivered in style. Bow andcall.

My recent service required me to leave my vehicle for at least 4 hours; my service contact, Jennifer McNealy, offered me a loaner before I could even ask. The loaner vehicle was fine and when I returned it about four hours later, Jennifer informed me that our car would still be in service for another hour. I did not mind the delay that much since the waiting facilities are very nice - almost luxurious. There is always coffee, hot chocolate and snacks available. All in all my service experience was as pleasant as possible for this type of event.

Great customer service!!!

Best mercedes dealer. They always take good care of me. I service their last time with jennifer and she’s amazing. This time I went in for a recall and it was cortney that took care of me. Professional. Friendly. And easy to work with. I drive over an hour past few dealership to get my car serviced.

Solicite que me lavaran el motor de mi automóvil me dieron precio $49.99 y no lo hicieron.Y lo que molesta es que hace dos meses pagué 2000 por el chequeo anual.

I purchased a 2015 Cadillac srx from them and after I paid in full the asking price. I was given the run around. I paid over 650 dollars for shipping that I was over charged by 150 as the shipping company only charged 500 to ship. The dealership ripped me off for the extra money. When I contacted the Manager I was again given the run around and was charged way more than I should have been. They do not want to help you in any way. The manager name is Walter Grundorf and the Salesman was Jordan Conner. They really are nice until they get your money and then they don't care. I love the car but the customer service is very lacking and I would go some where else in the future before buying from them. They are shady and they have charges that are more than you should pay. Please take my warning and stay away.

The only thing that dislike me was the way that they wash the car. For me was a sloppy job. Next time I will definitely ask the advisor not to have my car washed. Beside that all other services was fine.

Great friendly staff Great at explaining before what to expect and after everything that was done.

My service consultant was Jennifer Neeley who was excellent! She took great care of my vehicle and of me. She arranged for me to have some work done under a warranty that I was unaware of at no charge and gave me a discount on some brake work she found I did need to have done. If it were not for Jennifer and her knowledge and experience, the service would have been quite a bit more expensive. I travel from NSB to Lake Mary just to experience the service offered by AutoNation Mercedes Benz Dealership.

Everyone was pleasant, courteous, and helpful. Courtney was particularly helpful. He treated me like I was his only customer and had all the time in the world for me. I liked that. The loaner car was clean and fun to drive.

Had my 500SO in for major service. Jennifer Neeley was my service contact. Both she, and the service dept did a great job. Very satisfied and would definitely recommend.

Very comfortable experience. There was no waiting and my loaner car was ready. Rick and other employees were extremely nice and helpful. My car was cleaned inside and washed when I picked it up.

lack quality control and accountability on multiple occasions.

the customer service is great

Recently purchased a certified pre-owned Mercedes. Great sales and financing experience. Developed an issue and returned the car for service. Problem diagnosed and repaired swiftly. Another great experience at this dealership.

Everyone is very polite, salesman John McClung was very helpful and made the purchase very easy, this is our 2nd Mercedes. Finance department was quick and easy, keeping social distancing was first and foremost their priority. We unfortunately purchased our first Mercedes from another dealership but they were kind enough to wash and sanitize our other Mercedes. Thank you all.

Ryan made my car buying experience so pleasant and painless. Great and knowledgeable costumer service. Definitely recommend!

I had a wonderful experience with Mercedes North Orlando. Tom West the service advisor was very helpful and knowledgeable. He went above and beyond to help me order the correct part for My 550 SL and assist with getting my car fixed. Thank you, Tom and thank you Mercedes North Orlando! I would highly recommend this dealership!

Excellent service. Informed throughout the service

You are still open in the middle of the COVID-19 spreading the virus. You don't care about the lives of your customers.

Mercedes of North Orlando is likely Florida's finest MB dealership. Professional in every way, delivering a trustworthy and great experience in sales and service. I've now bought more than ten vehicles from them and have never had an unfavorable experience.

Awesome service and I love my car . John was great

From driving in to the dealership everything was spectacular. Check in was smooth and Jennifer kept me informed of the process. The technician performed the required maintenance and the results were spectacular. The facility was very clean and I felt very comfortable. Very friendly staff, I will return.

When I shopped at the dealership I honestly didn’t think I would find a pre owned car within my budget that still had the original warranty. My salesperson, Ryan, was the best. He found a car for me, but most important, he was sooo enjoyable to deal with. It was probably the first FUN car buying experience I have ever had. THANKS RYAN!😘 We discovered a malfunction with the sun roof upon delivery of the car. It needed a part. I drove the car home. When the part arrived, Ryan sent a person with a loaner car to pick up my car. I live 65 miles from the dealership! That is really going the extra mile.

Service department absolutely professional and HONEST. Thank you Courtney. Very impressed.

I took my car in for Service A maintenance this past week, and the staff were courteous and professional and they finished in a little over an hour as they knew I was waiting on site.

Everyone in the different departments here is professional, easy to deal with and helpful. Mercedes cars are as special as the people at this dealership. I'm as loyal as a customer as they are employees.

One Star Rating is One TOO MUCH!!! I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My “service advisor” (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer’s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

I have owned Mercedes-Benz vehicles my entire life and have had them exclusively serviced at several different MB dealerships across a few different states. My recent experience at Mercedes-Benz of North Orlando was, hands down, the worst and most frustrating experiences ever. My ?service advisor? (whose title should be Schlemiel), Tom Welch, was less than incompetent, when I could actually get ahold of him. After countless calls, emails, and requests by other employees to respond to me, I finally found out he was taking a completely inappropriate approach at servicing my SL. I spoke with the dealer?s General Manager, Walt Nobody, and it became abundantly clear the incompetence, lack of basic customer service skills, and ineptitude comes from leadership and filters down. So sorry I wasted over three weeks with this dump and implore anyone else reading this review to avoid at all costs. Unfortunately Mercedes-Benz of Orlando (also owned by AutoNation) and Mercedes-Benz of South Orlando (so large they are unable to manage it effectively) are awful alternatives too. I found a not to distant dealer, Mercedes-Benz of Daytona Beach, is the perfect alternative for the expertise and white glove service that true Mercedes owners have come to expect.

Great job. Highly recommend.

Very professional staff. Ryan was excellent in handling my BMW 6 series.

As always the service department is professional and on time delivery of requested service.

One time I can say we enjoyed the car purchasing experience

Had Air Bag recall addressed. Second attempt as we wasted a trip last week due to your scheduling systems malfunction. Told we will need to fix an oil cooler leak and replace brakes soon. Okay, thank you. But you didn't check the differential fluids. I asked only because they were not checked during a recent "complimentary all fluids checked" marketing campaign. We like your dealership and staff so we put up with the Route 46 mess from Mt. Dora to get to you. Thank you for your time. Dale

I bought a C250, 2 years old and bought a prepaid service package at the time of purchase for 3 services total $1000. In 2019, I took my car in for service and they did a complete service (oil change, filters, replace wiper blades etc.) I took my car back over the weekend and I was told that all that is covered was an oil and filter and nothing else. I was told that the cost for an oil change for a C class is $236 so why was I charged $330 for a service that costs $236. This is fraudulent and unethical. Not even a battery check or a computer hook up was done to my car. Plus when I purchased my car, I got a friends and family deal. What a fraud! Should I be refunded with interest for the money I overpaid 2 years ago ?

I bought a prepaid service package for $1000 for my next 3 services for a c250 which is over $300 per service when I bought my car from Auto Nation. The first service I did what was the expected service (Oil change, wipers replaced etc.) The second one, I was told it only covers an oil and filter change and nothing else. I asked my advisor what's the cost for an oil change for a C class and he said $236. So the package they sold me was a RIP off because I paid an extra $100 ($330) and all I got was an oil change for the money I paid in advance about 2 years ago. And this was a friends and family deal I got. So unethical!

It was a swift drop car for service and pick up. The work was very detailed and the car felt like new. Cortney from the service desk was very courteous and helping.

We scheduled the replacement of these airbags and due to traffic ran about 30 minutes late for the appointment. No big deal, overall time was still just over 2 hours.

Worst customer service with the exception of Courtney in the service department. They tried to take advantage of my situation and price gauge me on the repair. Quoted me $1700 for a repair that should cost $100-1200. Jennifer also quoted me the price of the shifter that was broken by the towing company the roadside assistant called. I had to make several calls to get updates on my car. Mercedes USA ended up paying for the Shifter because I made the call. When they pulled up the car the tow cap was missing. Jennifer was not there to bring my car up only Courtney who I expressed my disappointment about my experience with the dealership. He ordered the part, had it painted and made things right. I would Never recommend anyone to this dealership.

Don't know where to begin singing the praises of MBNO and especially Tom Welch, Assistant Service Manager. We limped to Orlando from Atlanta on Sunday and showed up unannounced at 9AM Monday morning. He was kind and proactive listening to my description of the issue and promptly had the codes checked to confirm our suspicions. Sure enough it needed a new high pressure fuel pump. Booked as they were, and our not purchasing the car there, he squeezed us in, provided a car and we were back in our own the following afternoon. Could not be more happy. Thanks so much to Tom Welch and MBNO.

Great experience! Parts department always prompt and professional.

I’d like to give a shout out to three people at the North Orlando Mercedes dealer. First, Ryan, who even though I was not buying from that dealer, gave devoted attention to helping me learn my recently purchased preowned Mercedes. Second, Eddie, who helped me through obtaining and eventually purchasing a C300, from the Miami store! Thanks. And lastly, Cortney in service. He helped accommodate when I had scheduled at what I thought was their dealership, but was actually the Orlando one, with a loaner, updated me on progress, and did make sure repairs were 100% as if the car was his own! Cortney has been an asset to me when researching a new car with input on service history! Thanks again to all three guys, true customer service!!

Excellent services , Friendly when that extra miles replaced the Battery fix the hood and did a car wash everything at not charge even they said even that the car is almost 4 years old still on the the warranty that is being honest... Thank you Cortney for all your help and Kindness.....

My advisor Courtney Mclean was very courteous and studious when I needed my car fixed. He also made sure that it was cleaned before it was returned to me. Something I thought was major he actually had the job done in a short time. I was very happy with the service and how he handle my car needs on such a busy day.

Airbag replacement was easy. Employees were courteous

Excellent service customers care and customer satisfaction

Jennifer, Courtney, and Brandon are all great! Everyone is when I go - keep up the good work!

I agreed to buy my new Mercedes without ever visiting the dealership, and it was probably the most pleasant experience Ever (with a dealership).

In my 3 years as a Sprinter owner, I have discovered that many Mercedes Dealers do not have staff that are knowledgeable about Sprinters. This dealership is an exception. If you need repairs to any Sprinter, MB of N. Orlando in Sanford is very capable. But bring your wallet!

From the initial contact to the finalization of the sale I was treated with respect in a professional and friendly manner. There was zero pressure to buy . The sales professional was outstanding and made sure we were satisfied and comfortable with our purchase.

I was there for a repair on my C-250 on December 27th. As always, they did an excellent job. Customer service was top notch!

Sales Rep was excellent. I have purchased 3 new automobiles in the past 7 years, and he was the best, and reliable.

Most accommodating. My service personal Courtney got me a loaner car most efficiently was able to get to work, car was repaired by the afternoon. All this without a reservation. This was not scheduled maintenance. You do need to make a reservation for that. Thank you Courtney

I need help. Mercedes of North Orlando will not fix a seatbelt problem in my brand new A class that I leased in August. There was a seatbelt malfunction two-three months ago with less than 1500 miles on it. Theres still under 2,500 miles on it, the seat belt malfunction they claimed to fix has come back. I cant let anyone use my passenger seat. I am paying hundreds more than my buick verano i traded in that NEVER had a service light, muchless for a seatbelt. My Honda Civic i had for 3 years also never had a service light. I contacted the dealership last week, have chat transcripts. When they finally called me back, they said theyd get me a rental on the phone and pick up my defective car, they just needed to get a rental available. This was after waiting 10 minutes and getting hung up on by Shannon the first go round. They have not bothered to contact me back. Hold times are awful. I am fed up and angry. This car is nothing short of an expensive mistake. Please make your dealership fix your defective seatbelt problem. Im ready to file with the the BBB and call my local news station. It is shameful and frustrating. Anyone considering buying from this dealership, just dont. I am honestly considering breaking my lease to be done with this horrible experience. To me, the Mercedes brand is a defective joke at this point. Awful.

Mr. Thomas Welch service was excellent in every single respect!!

Excellent service with a smile and helpful advice. Went the extra mile.

Great service. Team is very friendly and caring. Great place e to buy or service your car.

I was overcharged for a rental without my knowledge

Nice people all the way! Mr Faid and Mr Genovese were very friendly and made us feel at home. I will surely return for a 2nd car!!

Customer service is exceptional. They take the time to talk with you and are very responsive and punctual

Everyone is always professional and kind whenever I need to go in for service for my vehicle. The staff is always accommodating with whatever my concerns are. My service advisor Rick S. always knows what is needed with my vehicle. My salesman Syed is the sweetest and kindest person. I had visited the South dealership when I was purchasing a car and didn’t not care for the dealership. I will continue to bring and refer business to the Mercedes of North Orlando is Sanford.

Bad service experience Yesterday I had service completed at Mercedes The service writer said the car should be ready around 12. I dropped car off at 8am. He said he would call or text when car was done. I called at 2 -left message- called at 3pm - he was at lunch , I left message - called at 4 and was assured he would call back in 15 min - went to the dealership at 5pm. Car was ready at 10:15am. Never got a call or text. Service writer no where to be found when I arrived at 5pm. I spoke to 2 different people that answered the phone and I advise them of my problem. Still no call nor could anyone tell me when my car would be ready. I was ignored by 3 people (I spoke to 2 of them) never spoke or saw the service writer after dropping off the car.

Jordan was exceptional with his knowledge and professional help in delivering the best possible vehicle to meet my standards. I have purchased many cars from this individual and he excels beyond my expectations! Thank you Jordan, I give you a 10 on a scale of 1 to 10 in every catagory.

Excellent service. Professional. Courteous. Experts at servicing my vehicle. Overall awesome

Fadi exceeded my expectation when it comes to customer service. He made buying a car fun, which we all know is not fun at all. So thank you Fadi for all your help. See you in three years for the next upgrade. 😀

In a word "Awesome "...Tom always takes care of me and my vehicle .My service appointment yesterday went very well .

Very professional from check in to check out. Rick does a great job as my service advisor. The mechanics are thorough clean and quick. The dealership is a welcoming and comfortable place if you decide to wait on the repairs and they are quick to offer to drive you home and pick you back up for a more lengthy service. I'm very pleased with Mercedes-Benz of North Orlando.

Great service! Always a pleasure to deal with. They make you feel that your concerns are important.

When I took my auto for service, I was treated promptly and professionally by Cortney McLean during my visit.

Service guy was very nice and up to date with all that was done to my car. Good job!!

I received excellent customer service from Ryan Isbaih. He went above and beyond to make sure I was happy with my purchase. I would recommend calling Ryan if you're looking for a new mercedes!

The service and the salesman and don't forget Ms. Flores, her chemistry makes the place a lot pleasant.

We have bought many cars from Auto Nation, specifically North Orlando Mercedes Benz. The GM, Walter Gruendorf is a pleasure to work with and has found us cars other than MB. Brought my SL550 from Texas and that is the only place I will let service my car. Thomas was my service advisor and very friendly and helpful.

Syed was filling in for another Sales Person who wasn't feeling good. He went above and beyond to make sure we understand the whole situation since this was our first transaction with Mercedes Benz. He made us feel really really good and I will definitely recommend him to my colleagues and my friend. He is an asset to Benz and looking forward to working with him in the near future when we are looking for another car.

The Reps Jennifer and mechanic Chris are very good listeners and are concern of my needs everytime I visit dealership.

Had my passenger side airbag replaced at no charge. Other dealers said they would not do it at all. Thank you very much.only suggestion would be to put protection over the carpet in the cab. Grease on both sides that had to be shampooed.

I would like to commend Mr. Rick Stutter forgive for mispelling Rick's last name. My vehicle was towed to the dealership and I had called in and I connect with Rick. Rick was on top of my situation and I had my vehicle the following day. Rick's communication was flawless, he kept me updated and he recommended things that I need to pay attention to and he even while my car was in the shop contacted me after hours .

Ryan is a terrific sales person. He is extremely informative and really works with you. The delivery of my car was easy thanks to Chris and I?m super excited about my car. I highly recommend going to their dealership.

Great service and honest diagnosis. Great car wash and clean after service

My service adviser Britney(lake Mary/Heathrow) always makes sure my needs are met and is always attentive. She Goes above and beyond. AAA for Mercedes to have such an assist on there team..

I have nothing but praise and satisfaction with the service I received at Mercedes Benz of North Orlando In particular with my service provider Jennifer Neeley. Jennifer went above and beyond to attend to my service needs with the utmost patience from start to finish. I highly recommend this dealership and Jennifer Neeley.

Was a good experience......Jen is really nice, informative, and is willing to assist the customer anyway possible....

From my first phone call & inquiry to driving off the lot my experience with everyone I encountered at Mercedes Benz of North Orlando (MBNO) was exceptional. I found a low mileage and well kept 2013 MLK on the internet, spoke with Beau & Tony in sales to obtain a purchase order and reserve a test drive. Beau picked me up at the airport for a quick ride to the dealership where the car was fresh out of detail and waiting in the showroom. After a thorough viewing and test drive it was obvious the MLK was completely as advertised by MBNO and as described in during my phone calls with Beau & Tony. There were no surprises, hidden costs or pressure to purchase add-on items. I was informed of available warranties and prepaid maintenance plans, but when I indicated I wasn't interested neither subject was addressed again. Purchase was made and I was in and out in roughly two hours. I actually enjoyed the experience and meeting the team at MBNO. If you're looking for great service & value with professional expertise and a no pressure experience I highly recommend you give Beau and Mercedes Benz of North Orlando a chance to earn your business.

Service required for our S Class Mercedes. All work performed in a timely manner, car was ready when promised. Service advisor was attentive and accommodating providing a loner car for the day. The facility overall was very clean with many accommodations for those who waited for their service to be performed. Very pleased!

Great customer service, service adjuster extremely helpful and knowledgeable, will definitely return for service here

Very good in helping to arrange how and when to get my Mercedes to their dealership for a diagnostic check ! The car showed a problem while driving home from vacation. I was able to make it to my residence on a Saturday and immediately called the dealership. I left a message and was told a return call would be made to me in the afternoon. I waited until afternoon and called again as I know the people at MB are usually very attentive. I spoke to a receptionist and she immediately put me in touch with Jennifer and my problems were quickly solved! I have always had a very good relationship with MB of North Orlando. They are caring and very helpful. My car was returned to me on Monday which was wonderful as I had a full schedule for the week and needed transportation or I would have had to reschedule. I recommend MB of North Orlando for it’s interest and care of their customers. Thank you!

I had a very pleasant experience with Mercedes of North Orlando. Jennifer kept me informed of the progress of the repair.

Excellent customer service,from Carton, all aspects of the buying process was clear and concise.

My buying experience was extremely satisfying. The professionalism and knowledge of my salesman (John McClung) was over and above what I have seen in many dealerships that I visited. He made himself available at every opportunity and really provided that personal touch. The other manager Tony Genovese was equally impressive.

Incompetent service technicians.They overfilled my cars motor oil.went back twice for the same problem (AC)

As always Sharif gave us great service and up straight pricing ! We love our new GLC and this is our fourth car we have bought from him and this dealership!

My personal service rep, Jennifer was outstanding and went above and beyond to make my experience exemplary. She made lemonade out of my lemons. Scale of 1-10, she gets an 11.

My experience was the worst I was warned about getting work done at Mercedes on 6/26/2019 I called and asked for the service department in regards to getting a quote on a damaged valve stem on my tire the damage is pretty minor so I took a chance I was told to bring in the tire to be inspected to find out if it would be a easy fix or if replacement was needed I walked in the service department and explained my situation the service advisor recommended that I let the mechanics look at the tire and and then tell me what the problem was and a quote I was late for work and had already changed out the bad tire and was using the spare donut I was clear that I wanted to know the price before any work was done the service advisor gave me prices including labor that was surprisingly under 60.00 dollars I then gave my number and said to call me when the mechanics find out something ...after an hour or so I received a txt saying the valve stem had been replaced with out my permission and not only that the price was 4 times what we talked about .. I respectfully decline and said I will just pay what’s needed for the time it took them to look at my tire ... I was then told the parts are only one time use and I would have to pay for parts and labor that I didn’t authorize I was shocked because I couldn’t believe the level of deception they where holding my entire wheel for ransom I even asked for the number to there corporate office and was given a fake number.. I never expected this from Mercedes it is now the next day and they still have my rim and tire that is AMG and worth over 700.00 dollars And I have reported them to the better business bureau now I am forced to go to the court house and take legal action I have to rid on a spare donut to get to work because of the lies of a deceitful Service department I will never buy another Mercedes Benz if this is the treatment you get from a so called respectful dealership please be careful if you visit this location they are crooks and can’t be trusted

This was the easiest car buying experience. My salesman (Ryan) asked me exactly what I wanted and helped me choose the perfect car for me. The entire process was pleasant.

Excellent service manager. Full transparancy on repair costs.

Our service rep was excellent. He took time to explain in detail the repairs and recall work. He checked to see that our parts were under warranty. Mercedes of North Orlando/Sanford is a great dealership for service. If you have an RV with a Mercedes Sprinter Diesel, we recommend this dealership.

Excellent service, and very friendly.

Most excellent. Everyone could not have been nicer. The warranty service was completed very quickly.

Excellent service. I was in for an airbag recall and the work was finished almost before I had time to finish my coffee. Good job!

The customer service is friendly and efficient; I was able to schedule the check up for my vehicle and use the loaner for the day. I was not late for work. A+ 5 ⭐️ !!

My buying and financing experience was pass superb at the North Orlando (Sanford) Dealership. I was very pleased. I?m now a loyal MB customer.

Above and beyond expectations. Very polite and when they heard I had major surgery and was concerned about a four hour wait we were in and out in just over an hour. I was thrilled. Chairs were comfortable, coffee and tea wonderful and service great

After several calls, I was able to schedule an appointment for a Recall on an Airbag. It was for the Drivers Side Airbag. I wrote to Mercedes and asked them if the Passenger Side could be replaced at the same time, and was told their was not a recall yet. I asked the Service Advisor when I went in for the Driver side replacement, and was told "there was not a recall - it might even be a different manufacturer." When I returned home, I checked our mail and there was a recall for the PASSENGER SIDE AIRBAG; it was dated in March. If you treat customers fairly, they will come back. I never plan to return to Mercedes Benz North.

Great service , Tom help me to resolve minor issues with my vehicle thanks you

Steering wheel adjustment and full service including oil change Rick was my advisor and he was GREAT to work with!!!!!!

My husband and I are traveling from New York in our Mercedes Sprinter motorhome and our engine warning light came on saying excessive oil. We found this dealership near where we are vacationing and want to say “Thank you “to Peter and the service technician for helping us with our problem. They took it in right away and fixed the problem. Relieving a day full of stress on us. We would recommend them to everyone . Thank you again . Darl & Alice

Great, friendly service. Willing to explain everything to you.

I took my Thor Chateau there yesterday - for AN OIL CHANGE --- Peter McDonald was the Service Advisor -- he never explained anything -- told me I needed things I did not -- and when I asked how much all of this would cost -- he just kept typing on his computer --- and finally handed me three pages --- RECOMMENDED -- is NOT really --- NEEDED --- there is a difference. As a recently widowed woman --- I feel taken advantage of -- and I will NOT be returning or recommending this dealership for any type of service.

I took my Thor Chateau to this dealership -- Mercedes of North Orlando -- yesterday -- it barely had 5,000 miles on it -- all I wanted was an oil change -- it had been almost a year -- even though I only put less than 2,000 miles on it. Peter McDonald was the Service Advisor and was the WORST I have ever had to deal with. He explained NOTHING -- told me I needed unnecessary things -- charged $150 to 'top off' the DCL fluid but never told me he was charging or doing this -- I know how to add DCL fluid -- I monitor the level -- it was down ONE BAR!!! This man was like a dead fish -- no personality or compassion at all. I am recently widowed -- I feel totally taken advantage of by this dealership and I will NOT be returning or recommending it to anyone. There is a huge difference -- in RECOMMENDED versus NEEDED....

For a Diagnostic $450 Diagnostic at Mercedes Benz of Tampa= $169 For a regular service for a 10.000 miles sprinter $1.250. ($1’.000 just labor). Professional scammers. Be Aware!

My husband and I have nothing but rave reviews about how we were treated. The facility is very nice and the staff is pleasant. We really like our Mercedes mainly because it is such a smooth ride and we are confident that their service department is A-One.

Excellent Service and follow up. Richard Shattuck did an excellent job. My expectation level was met completely.

Great dealer with outstanding service department and customer service,

Charles was my service rep. when I came in for service for my 14 MRBZ. He was not only very informative about what I needed done, he was cordial and was down to earth....Definitely a difference from past experiences at this facility. Welcome Charles to the Orlando Sanford dealership...

Nice facility with people that it are comfortable with which to work.

went to the Dealership to get new car. I drove from Jacksonville, FL to this Dealership and I have no regrets. My Salesperson (Briana Ojeda) is the best they come. She took real good care of me and find the exact car I wanted. Briana, thanks for being so polite and having a willingness to help me. YOU ROCK!!! If you come to this dealership, you won't go wrong if you request Briana. Again, thanks for making my day stress free. Chandra H.

Working with David from AutoNation Mercedes in N. Orlando was a great experience. He was always willing to answer my many questions and put my mind at ease. He was very thorough and honest. I would definitely recommend David and AutoNation in N. Orlando!

Several people were very helpful. I knew what I wanted so it made the process smooth. Everyone was very friendly. Brianna even helped with setting up my garage door opener.

Took my car into Mercedes-Benz of North Orlando for a routine service and when I got it back I had a huge piece of my clear coat paint missing from my trunk. I’ve been calling and leaving messages with the service manager Charlie Miller for days and they’re completely ignoring me. Everyone beware! Do NOT take your car here!!!

made a convenient appointment, and was given all the info and expectations. Left my Sprinter/RV overnight and picked it up next day as promised.

My Wife and I arrived at the location and was immediately disappointed. We walked into the lobby area and was completely ignored by 3 members of your staff. There was a young lady who walked out of an office immediately to our left and looked through us. There was 2 salesman standing next to the receptionist desk and did not offer a greeting either. At this point I'm saying to my wife they don't deserve our money and we should leave. My wife had her heart set on this particular BMW so we stayed. We stood at the front desk for approximately 3-5 minutes (seemed like an eternity) before Ryan I. came from the back and warmly greeted us. Ryan's demeanor and honesty kept the dealership in the running for our business. Ryan was extremely professional and made no excuses for his colleagues' actions. We saw the car, test drove it and decided to buy it. The next day my wife drove the BMW X5 off the lot. Please ma kes sure that Ryan I knows how much I appreciate his effort to make us feel comfortable. If not for Ryan we would have taken our business elsewhere. You'll really should train your staff to acknowledge customers as they enter the showroom. Their lack of acknowledgement made us feel as though they didn't think we would purchase anything so we weren't worth their time and effort. Let your staff know that a simple hello goes a long way towards making a person feel comfortable about spending their hard earned money at your business. My rating is based on our initial treatment before interacting with Ryan.

I have received exceptional service and professional attitude.

Bought a used car from this Mercedes-Benz North Orlando dealer. Was told there were 2 keys, when arrived home could only find 1 key. Called and left messages and emails for 2 weeks. (live 2 hours away) finally received a call back after my review on Google. Was told there was only 1 key and if I wanted a 2nd one I would have to call an Audi dealership and pay for one...….now that's INTEGRITY and CUSTOMER SERVICE.at its best. Will never go back there again.

Very happy and very helpful AND felicity very nice and clean staff very professional and they treat you like family

Very easy and hassle free. Our salesman Derek was outstanding

Very impressed by responsiveness of sales team. Worked hard to get my business and were fair in price for my trade as well as the price on the new car. New car had a small issue but warranty covers it. Would have been nice if it had been diagnosed and fixed before I took delivery.

Excellent service and buying experience! Chris was awesome!