Recent Reviews from Mercedes-Benz of North Orlando

I said email only, no phone. Didn't even give them my number, which they likely received from a matching service. Got a text message before I got their email (and not even with the requested information). If you can't follow the simplest request of all, how can I expect good service after a purchase?

Syed very professional & personalable.

The service was excellent. Dave communicated with me throughout the process and I was very pleased. These guys do it right!

My favorite part of getting my car serviced at the Mercedes of North Orlando Dealer is the courtesy loaner car they give me while I wait for them to fix mine. I love that I can test drive another Mercedes that I may not have otherwise considered buying in the future. Not to mention the team members are professional, friendly, and super accommodating, and sensitive to my family's needs. Life is hard as it is. It is nice to know that when you have to part with your baby it is going to get taken good care of and you're getting back a car that you know is safely maintained by the best in the industry. Although it is pretty expensive in comparison to other service shops, they do make it fun to visit with a great showroom to see fabulous new cars and lots of snacks and coffee to feel comfortable. Also, many other service shops feel dirty, dingy, and as if they are doing YOU a favor by being there, my dealer is just the opposite. They are inviting and pleasant to deal with. I never mind having to take my car to Mercedes of North Orlando because I know me and my family will be treated right and I will have no worries when I get my car back. Now thatto me is priceless!

Amazing dealership- smooth process from start to finish!! I worked with Joshua and he was the best, professional, knowledgeable & patient! The entire staff was excellent and so happy with my purchase.

First visit. I didn’t realize they had to schedule me a loner since my Mercedes Service in OH always did that for me but they did get me a Lift at no charge. So that was good. Also an oil, lube, filter and oil treatment was very expensive. That kept me from a five star.

I came in to buy a new car and worked with Joshua! he is fantastic, patient, knowledgeable, and professional. He made our buying experience seamless. Thank you!

I had the pleasure of working with Joshua- he was outstanding. I highly recommend you requesting him if you are going to purchase! the entire staff was fantastic.

Mercedes Benz of North Orlando is professionally staffed for the highest quality of service. Namely, Jordan has gone above and beyond to make our experience in purchasing several cars, the most seamless and pleasant transactions. I would recommend this dealership to anyone.

Very good customer service! My representative Tom Welch was very nice and helpful. Took my car in for yearly check up.

Made an appointment for a recall. Was told it would take an hour. When I drove 40 miles to dealership they then said it would take 3 to 4 hours to complete. I hadn’t arranged for a ride home. They didn’t offer to get me a ride and said I could reschedule. Cost me another half day and inconvenience to the person picking me up and dropping me off the next day. Not what I call service. Won’t go back will drive another 10 miles further next time I need service.

Wonderful customer service!

I've bought three vehicles from here at a combined cost in the hundreds of thousands, I dont make trouble anywhere and I always try to see others people's point of view. On may 16 2023 my gt was taken in to simply program a key, they then washed the car(not where I had an isssue) upon receiving my vehicle back I found that an item of value was clearly missing. I first took the time to search the vehicle myself in case it was still there but misplaced. Once I realized it was indeed stolen I went inside and spoke to management. End of story they didn't do anything about the stolen item they didn't try to reimburse me they didn't even reach out to me to apologize. Imagine someone with the clear intent to steal will continue to do so and with management not correctly handling the issue it will only get worse. DO NOT COME HERE. (GO TO THE MERCEDES BY MALL OF MILLENNIUM ). TRUST ME.

Excellent and professional staff. They maintain their facilities well and it makes a nice impression. Jordan was extremely knowledgeable about all the vehicles I test drove. Walter Grundorf, who is the general manager, was very nice and was very fair in the sales process. It was obvious that this was a well-run dealership with well-trained staff.

The service advisor. Adam was excellent and very helpful knowledgeable and the place is very friendly staff. I will recommend everybody to go there.

Super excelente servicio y excelente manejo.. Realmente cubrieron mi necesidad y me trataron super.. Los recomiendo al 100%.. Me encanto todo

Excelente servicio.. Cubren tu necesidad y te atienden de lo mejor. Lo recomiendo.

Yay

Great experience in every way, I appreciated our sales person.

I had a wonderful, pleasant and interesting experience at the sales office. The staff over there are courteous nad ready to help. Jordon was very informative and helpful.

My car is getting a bit long in the tooth (2016) but Tom Welch knows his stuff and always has the right sensible recommendations!

I’ve bought and sold vehicles at this dealership and thought we had a pretty good relationship however they’ve recently left me very disappointed. I brought my vehicle in for service and warranty work due to some issues with a new vehicle i bought at this dealership.Upon picking up my vehicle their were a few issues including my headliner which was not reinstalled correctly with the sponge exposed , my hood and door were scratched and i immediately reported to this to solve it amicably however after a month and a half and promised call backs from service advisors and managers i’ve had to resort to this review. Never will i recommend this dealer again after multiple referrals and good reviews for previous service. Very disappointing! Definitely not how you treat a loyal customer or any customer for that matter.

Dave persad did an outstanding job in coordinating the install on my sprinter chassis and even advised me of an emission modification which he scheduled for next week. Great job overall.

I had a check engine light warning. I called for an appointment, and got one right away. I brought my vehicle in, and received complete service that day. When I picked up my vehicle, the work was covered; no cost to me. So I had great service from start to finish. I will be back. This is a service group that can be trusted.

Excellent service

Easy in and out of their parts center. Had what I needed for my old 1999 Mercedes.

My experience was great until I got in my car and there was dirt and grease all over my white leather interior.

Weird noise coming from engine bay, it was resolved within the approximate time. Excellent customer service.

Best customer service experience I've had yet! Bianca is a great service advisor and Michael takes such good care of my car and makes certain to attend to every detail of the service.

Went There on business for Work.. Everyone was Friendly.. The Customer Service in The Parts Department is Great.

Great Service. Please reach out to Robert. He is a nice guy to go with. Thanks Robert. My first service went really great.

Wonderful staff, service was exceptional! Our service advisor was Bianca and she’s the absolute best!

I dropped of the vechicle off and they texted me that it was done. It was finishe before it was promised.

Dropped car @7am for four new tires. Promised 4hr completion time; actual time 10hrs. Did not receive updates from advisor and could not reach Advisor until 4pm. Received text around 5pm that car was ready. Lack of communication is biggest complaint along with over committing and under delivering. Very dissatisfied customer!

Had an emissions update. Craftsmanship was very good. Did take a day longer. Liked the video of the repair.

Excellent!! I was undecided between different models. Our sales professional, Ryan, listened, answered all pertinent questions, was very knowledgeable and facilitated my decision-making process. The sale was seamless and easy.

Great service and friendly people to work with.

MB of North Orlando treated me fantastic to say the least! Awesome customer service. Can't say enough about how efficient the service technicians are! If your looking for service this is the place. Well worth the short drive.

This place used to be fine, but now the service is terrible. There are no longer cashiers, so if your service writer is busy when you come to pick up your car, too bad, you can wait. I had an appointment to drop off a car last week at 9:30; I was told the service writer was busy at the moment, but would come get me in the waiting area. Half an hour later, I finally went and found her (no telling how long I would've waited otherwise). The icing on the cake is that this dealership has the gall to send you an email immediately after your car was serviced, telling you that your car still needs service. Never mind the fact that when you call to find out what's wrong, the people there say that everything's fine, you just might need to replace brake pads in 6 months or so. Despite this, the dealership will continue to send emails saying the car still needs service. Great experience, love the lack of service and constant attempts to nickel and dime their customers at a "luxury" dealership.

Friendly and Professional Advisor Bianca Mason was very nice friendly and professional she was awesome…

A lot of trouble with my new key. They don’t respond.

Wonderful experience! I will definitely recommend Mercedes or North Florida to all my friends & family. You have gained a forever customer.

The best!!

As Im sure many of their customers are, I was visiting from out of town when my check engine light came on. Rob had it taken care of in a few days so I was able to drive back home on a tight schedule. He kept me informed and really emphasized with my situation.

Love everyone here they take excellent care of me every single time. Bianca, tom, Brian, rob love yall!

The dealership did an outstanding job as usual! Management was responsive and all their staff was proud!

Overall, I had a great experience working with this dealership, especially JR and Christian. They were professional and continue to be helpful even after my purchase. A five star review was only withheld due to the nearly 2 hour wait to begin finalizing my purchase when I had an appointment to do so.

Every helpful and knowledgeable, polite, courteous and no pressure

My car was serviced recently by Mercedes-Benz of North Orlando. I was impressed with the service. I waited for the car to have a 90K service. Thank You.

Loves the experience! Charles Cullen is very professional and knowledgeable. Will come back again! 2/25/2022 Just had my AC fixed there, comparing to many dealers trying to rip customer off, Mercedes-Benz of North Orlando has been honest and professional. Ms. Hope is very professional and helpful, earned my trust for sure! 4/10/2023 The experience of the services in this location has dramatically changed. They used to care for the customers very much, not any more. The service rep is neither knowledgeable nor professional. They didn't even bother to consider what would be the best for my case, just wanted to spend. Even though I found a 25% service promotional coupon on its website, they still refused to honor it. The overall experience was just so poor comparing to last year. I have traded my Mercedes with a Tesla, no more service visits!!

I had my W211 E500 in the shop due to red light on battery. I wanted a diagnosis of problem. When I asked Robert M. if they were going to use the Star diagnostic to read for codes, he had no idea what I was talking about and proceeded to try to bluff his way through the question. The mechanic did an excellent job of videoing and narrating the vehicle inspection however other than personal opinion there wasn’t a Star diagnostic run to see a existing codes, so appropriate repairs could be made. The bill for the inspection (not diagnostic) came to $281.++ which I paid. The dealerships recommended repairs amounted to over $5800.00. I will say after having dealt with their parts department on numerous occasion, they are extremely knowledgeable and helpful. Forget service department. I believe Autonation is giving Mercedes Benz an undeserved reputation. I will use an independent repair shop that can repair Mercedes Benz properly and not just guess what is wrong and swap parts out and charge for unnecessary parts, until the problem is corrected if it ever really is repaired.

Service rep Alexander was super patient, professional and courteous! ... hope I got his name right!.. started with an A, :-) great job hiring him!! You need more in that building like him... and the guy in the Parts dept was also very awesome!! Spoke to me like a human and not a number!!!

Anderson was a gem. He was courteous, easy going and thorough.

I had a five star experience at Mercedes-Benz North Orlando! My car was reserved and waiting for me as soon as I walked in. Joshua Montanez was extremely helpful and knowledgeable throughout the car buying process. He took the time to answer all my questions and still reaches out to see how he could assist. The finance manager was also quite personable! He had me in and out in no time. Thank you Mercedes-Benz of North Orlando for your wonderful customer service. I’ll definitely recommend this location to all my colleagues.

The purchase of the new 2023 GLE 450 was easy. Ryan made the transaction simple.The car was prepared as was the paperwork. It was the easiest car purchase I have ever made.

Anderson made the process extremely easy and convenient.

BAIT AND SWITCH! Watch out for this dealership. They advertise prices of their cars and then when you ask about it, they change the price and claim that it was an "error". The internet sales amanger Ajay Goyal and Sales manager John McClung should be ashamed of the way they deal with customers. The advertised price was on two websites including their own, and then when I asked, they changed it and sent back a picture of the new price. There are pictures attached to prove this bait and switch. The price went from $58,581 to $64990 This is illegal. DO NOT BUY FROM THIS DEALER!

This dealership advertises at one price and then tells you. It's $6500 more. The online price of a Corvette they were selling is $58,581 and when I asked about it, they raised the price to $64,990. They said it was a "mistake." This is BAIT AND SWITCH! Do not buy from this dealership. Ajay Goyal and John McClung are the individuals responsible for this bait and switch.

Good experience with salespeople when leasing the car. Service Dept. is great also.

On experience was regarding a MB Sprinter RV chassis and may not be typical of their service for vehicles sold at the dealership. Their dealership was listed in MB's lookup for Sprinter warranty service. Their customer service (Focus) for my Sprinter was majorly lacking. The complete experience is too long to review in detail. In summary, it involved multiple trips for warranty service and rescheduling on their part. The last visit was promised to be 1 1/2 to 2 hours if we would come to the first appointment of the day. After almost 5 hours of continuously interrupted service, we requested our RV be returned. It was not complete and we requested a written follow-up of what was completed and not was not. Evidently this part of service was only important to us and not the dealership. If you have a Sprinter needing warranty service, find another dealership.

Went smoothly. Replaced speed sensor and did oil change plus filters. I was able to wait for the service and work went well.

Great service and timely. Provided me a loaner, which was very helpf

Robert Mattson was my service advisor on my last visit to MB North Orlando. His professionalism and his dedication to customer satisfaction was exemplary. He went to great strides to correct a complaint I had with a prepaid maintenance issue. His diligence and tireless effort to satisfy my complaint not only saved me as a repeat customer but I intend to recommend my friends in The Villages to visit this dealership. He is customer oriented and a jewel on your team.

What a day! What a great impression on buying a new vehicle from this place! Greatly appreciate Syed, my sales man and Anastasia! They went above and beyond to help me with all this process. Michael made my paperwork process smooth and easy despite the fact they were facing a systems issues. It was such a pleasure to deal with professionals! Look forward to working with Syed again!

Scheduled my 1998 MB 600sl for an oil change. The service was performed promptly and courteously. Great staff!!

I brought my 2020 Mercedes E350 in for routeen service. I had an appointment and they took my car in early. Our Service Advisor was friendly, knowledgeable and honest. Work was performed as anticipated and at no extra cost. The facilities are modern, clean and comfortable and the staff very nice everywhere in the facility. We had a very good overall service experience.

My first experience with the service department couldn’t have gone better! I arrived with my Tiffin motorhome and was treated with thoughtfulness and respect. The waiting area was comfortable and the well appointed beverage area was appreciated. Everyone working there were helpful and went out of their way to assist me. My service advisor Dave was informative and answered all my questions. He was amazing! What a wonderful experience!

The Sales Rep was very professional, personable and set the expectations ahead of time. Great service. Thank you.

Although my wife and I already own three cars, I needed to finally let go of my 1996 Jaguar Vanden Plas. I had it well over 20 years, so... I searched for a pre-owned Jaguar to replace my old one. We spotted one on-line at this dealership, and Mr. Fadi Hosn contacted us in a matter of minutes! We drove four hours to get to this dealership, and our experience was well worth the drive. Fadi Hosn and Melinda Canter were unbelievably kind, pleasant, patient and professional. The car exceeded our expectations as did Mr. Hosn and Ms. Canter. The car and these amazing people are as good as they come. Two days later, my wife and I are still amazed by these wonderful people and the beautiful car they sold us. Hands down, this was/is the best experience we have ever had purchasing a car--and we have been purchasing cars for nearly 50 years!

Advisor Robbie and Service Manager Brian are a pleasure to work with. Robbie always has a great attitude and manages my car's service needs with the utmost professionalism. Way to go team!!

We moved to Florida from Pennsylvania almost 2 years ago. Although we did not purchase our Mercedes from this dealership, we were treated as if we had - top notch customer service, knowledgeable and friendly!

Robbie, provided excellent customer service, very professional and detailed in explaining what needs to be done

Great sales help Ryan. Helpful options. When i find the right mercede to buy, ill be the next happy customer

Always very helpful and considerate! Look forward to doing business once the inventory arrives.

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I was driving south in Florida and had a problem with a sensor in my Winnebago Sprinter. I called the dealership and got an instant appointment to diagnose the problem. Even so the repair facility was very busy, the team found the cause of my problem and fixed it on the spot. I thought that the charge was a bit excessive but I was glad to be on the way to my next campground.

Josh, Fadi, & Michael were quick, friendly, and efficient! Great team to work with!

Very efficient and pleasant experience in my first time using this dealership for service. I appreciated the ongoing communication thru text messaging from Anderson DeLeon, my service advisor. There was a loaner car available for my usage and my car was completed earlier than the time it was promised.

Excelente servicio

Tom Welch was my service manager and he went above the call of duty to determine the source of a defect on my Sprinter and if it would be an under warranty repair. It took a little while but the problem was found and the fix was covered under warranty. Tom constantly communicated with me during all this time and even had one of his fellow employees drive me to the a restaurant for lunch. Thank you, Tom!

What a great dealership. Such an easy process from start to finish. Josh was very clear and knowledgeable about the vehicle and we were able to get a deal done same day. Thank you guys!

I had an amazing first car maintenance experience. People are very welcoming. My car received the expected service on time and the environment is clean and comfortable.

Dave and the north Orlando Mercedes-Benz team have always been a big blessing to me and my family! Thank you Dave. Service Manager

Very prompt, repaired the problem, in time frame that was discussed. Robbie was very organized , polite and respected my car.

Top notch service, my service advisor went above and beyond was very professional and, gave me additional information about my vehicle that I wasn’t aware of. Thanks

I visited AutoNation Mercedes Benz earlier tonight. I went in to look at their inventory to purchase a vehicle for my company. The Salesperson JR was very knowledgeable and had a great vehicle pulled up ready to test drive that fits the parameters I gave him prior to my visit. I consider that first class service and have to commend him. I have been a car salesman in the past. He was a pleasure to meet and gave me what I needed to move forward with making a decision of what car would best meet my business needs. The reason why I am reviewing this experience as 4 stars is because JR brought me a sheet of paper that is typical of most car dealerships which breaks down the Financials on the car which also has a place for a signature. I appreciated how organized he was as well as his efforts. I feel there is room for improvement on the managenment side. Granted when I walked out the door it was 15 minutes before close. The area of opportunity for management is to introduce themselves and sell the benefits of doing business with their dealership. I am not likely to buy my company car with Autonation based on this experience. I will see if they followup properly and may give the dealership another chance to earn my business. If not I will be purchasing elsewhere.

Ajay, Fadi, Melinda, & Mike at Mercedes-Benz of North Orlando provided me with stellar customer service during my new car purchase. I highly recommend this Mercedes-Benz dealership!

I have less than 19,000 miles on this 2014 sprinter 3500 Winnebago RV. Service B is required and the service manager identified time based service items such as belts and hoses as well as transmission service and filter replacement. While I was quite shocked by the quote of $3900 out the door, I did agree to it. A mistake was made on my bill and I received a request to pay $4600 for service “B“ Fortunately, I was working with an honorable man and even though he had indicated not remembering exactly what we talked about he did honor the original agreement and the final bill was under the $3900 we agreed to. Since this vehicle is kept in the garage and does not see harsh weather conditions I am doubtful about the need for all of the extra items that were added to my bill. In the future, I will not be so accommodating when I am given a list of items that need to be replaced, and or adjusted. As far as the work that was done, the work was done accurately and correctly.

Good experience. Dave was my service representative. He kept me up to date on everything.

Bianca was my service person She was wonderful dealing with getting the high end tire not always available

I had a positive experience working with Thomas in the service dept. He made sure the work on my car was completed and personally made me feel valued as a Mercedes customer. Great communication and knowledgeable about the Mercedes product. I will continue to reach out to him in the future!

I hit the jackpot when I called MB of North Orlando and the sales person, Fadi answered! The exact model, year, ext and int color and mileage requirement showed up as a trade that he was just processing! Fadi was professional, polite and honest! He helped me quickly process the necessary paperwork to hold the car until I drove 2 hrs to see it and purchase it that day. I was impressed with how he handled the transaction from beginning to end! Thank YOU, Fadi!

Ordered the vehicle through Jordan and came in once it was delivered. Process was seamless and instructions on vehicle features was very detailed. Felt like dealing with an old friend.

Very pleased with service , they are courteous extremely professional . Anderson De Leon thank you for been so kind !

Have been trying to buy a car now from them for a week. Checking availability button does not work. Catbird don’t pass me on to a salesperson. The only sales person that did contact me about a weeke ago does not respond to my repeated queries. I even wrote to the General Manager but only got an automated response.

Have never paid $450 for an oil change until yesterday. When I pulled up there was no other car there. Now I know why. Same oil change in NYC would cost $130 in MB dealer. 2 star because the workers were friendly.

As a service advisor, Thomas was clear and concise in all communications. My only dissappointment was being told that it would take 3 hours, only to call 5 hours later and be told, yes, the service would take 3 hours once it got into the shop, but that it took a long time to get into the shop to start with. I felt that the situation could have been clarified.

Service technician, Anderson De Leon, was polite, well spoken, clear on what was being done. Assured me the work would be done before end of day, and it was. Waiting area was spacious, clean, and quiet. Snacks and drinks were provided.

Bianca is a great service adviser. Helpful and communicative.

JR was very patient and helpful with finding us the right vehicle. Made sure all our questions were answered and was always in contact with us even after getting our vehicle. Thank you JR and the rest of the Mercedes team for making this possible.

Friendly advisor

We are Canadian travelling in Florida with a Mercedes Sprinter cab chassis motorhome. As a result of bad reparation in a tire shop we found our differential leaking, momentally stopping our travel. Without appointment, Mercedes-Benz of North Orlando accommodate us for diagnosis, then ordered parts and made reparation on a Saturday. Warm and efficient service permit us to continue our vacation. Thanks Dave and all the team.

Excellent, professional and friendly service. Emergency and timely repair on our Sprinter/Winnebago Navion as we were traveling. Great communication from online appointment setup on a Sunday to frequent updates while service was being done. Dealership spotless. Nice waiting room with refreshments. Assistant Service Manager, Dave P, was great to work with. Other Mercedes surrounding dealerships either did not work on Sprinters or did not have available appointments.

Going to a dealership can be very draining but my experience at this dealership went smooth from beginning to end. If you decide to go here ask for Ryan he is very knowledgeable, answers all questions and he is responsive to calls and emails. I purchased a 2023 c300 and I am possibly purchasing a used S 500 and Ryan has been great in this process.

Visited the dealership on 12/26/22 to address a nail in my rear driver side tire, but was given the runaround by a service consultant. As I understand the consultant was relatively new, I left the dealership. However, I returned an hour later and spoke with the service manager, who assigned my case to a senior service consultant, Bianca. The senior consultant listened attentively, retrieved my information, and verified that the rear driver side tire was less than 30 days old and had been recently purchased from the dealership. The tire purchase also came with a 2-year hazard protection plan. Unfortunately, the tire was not in stock, which is typical for a 2014 ML350, but the service consultant started the warranty process, ordered it and scheduled its installation for when it arrived two weeks later. Thank you Bianca! Updated 12/22 - Christal no longer works here. Christal and rest of the team took care of my car needs without any issues. Christal knows and loves what she does. Ask for Christal for your service needs. Always recommended!

Having owned an MB three times previously, I had resigned myself to enduring the terrible customer service provided by the dealerships selling and servicing my cars. This dealership turned the tables! Everyone is a class act. Especially Jordan and Michael, they both exceeded my expectations. Kudos to them and the MB North Orlando (Sanford) dealership.

My visit was great! Syed was great, very attentive and made my purches as smooth as butter he deserves 5 stars. I purchased a 2023 GLE53 AMG I love it! However, I am dissapointed that the vehicle did not come in with the features that I had ordered and was not offered to add them at a later time.

Anderson De Leon | Assistant Service Manager gave great service when I dropped my cat off and waited. He listened to my concerns, handled the information with care and kept me informed every step of the way. Great job hiring someone who is a natural with customer service!!!! Thank you

Terrific dealership! It's not easy to find a great deal on the right car but Syed always makes the buying experience great. And the service department was extraordinary in handling the work on my car. Orlando's best MB dealer.

Personnel has not been trained on Mercedes-Benz. Price gouging done by service department and horrible customer service. Not owned by a actual Mercedes-Benz owner. Big Box auto owner. Work was not completed and communication was poor! Will report to Mercedes-Benz

Extremely professional

Mercedes-Benz service was awesome.

My service was scheduled for 11am and it was quick and easy. I also got a loaner that allowed me to return to work as well as grab some lunch before the service was completed around 5pm.

The recall was done quickly. I have not picked the vehicle up as I had to travel out of state. But the dealership said that a delay in picking the vehicle up wou;d not be a problem. So at this point I have to say all is great. I will do another review after I do pick up my vehicle. But I will say that the dealership was easy to work with, and they kept me informed of how the work was progressing. I will return for other work as needed.

As usual, Mercedes-Benz of North Orlando provided the necessary services in a timely and efficient manner. They met all of my expectations.

I took my 2016 CLA 250 into service because I was noticing a sound from the engine. Bianca the representative was very friendly and attentive. She kept me up to date on a daily basis of where we were in the process. The technician was able to find the issue and sent me a video of his findings and what was wrong. I’ve never seen a dealership do that before! When the car was ready, they have an easy electronic payment system so you do not have to pay in person or over the phone and they dropped the car back at my house which is over an hour away! Thank you Mercedes of North Orlando! I am planning on leasing a car by the end of the year and will seriously consider this dealership based on the service I have seen thus far.

Customer centric and high quality.

I took my car in at the appointed time. I was taken in immediately. They told me it would be a couple of hours and provided a Lyft to take us to the mall and sent one when my car was ready. Great customer service!

I was greeted promptly when I walked in. John then put me at ease by not putting any pressure on me to buy or hurry up. He took as much time as I needed answered all my questions and explained all my options. He treated my wife amd I like family

Excellent! The only glitch was the service advisor went on a few days vacation and no one could let me know my van was ready. I got it in time but stressed heavily for several days.

Excellent customer service, welcoming and accommodating. Bianca went above and beyond.

1/26/2023–Another great visit Visit since purchase of GLE 350 in 2021. Just a follow up. Received Excellent care and entire team from scheduling call to pick up day was outstanding. Dave is the service leader caring for my vehicle. All service and follow up was as promised and the car was returned clean, sanitized and ready. I wish all dealerships would use Mercedes-Benze of North Orlando as a model on how to care for customers.

I was greeted promptly when I walked in. John then put me at ease by not putting any pressure on me to buy or hurry up. He took as much time as I needed answered all my questions and explained all my options. He treated my wife amd I like family.

I had a pleasant experience at the dealership. My associate Robert was courteous knowledgeable and professional. The technician diagnosed and made repair in a timely manner. Thank you.

We recently purchased a used BMW from this dealership. We’ve been looking for this model for sometime and they were able to find one for us. The entire experience was very pleasant and I have only been able to say that one other time about buying a car. Ryan was our sales rep and he seemed very knowledgeable about the BMW even though he worked for the Mercedes dealer.

I previously wrote a review about how I went to get serviced and I’m how I was displeased with their service. As I had to cancel an expensive appointment due to the fact that they had no loaners available.I was called and advised that I would be sent a check for the amount I had prepaid for my appointment in Oct of 2022 which I never received.. management need to do better and when calls are placed to compensate a customer the agreement should be kept

We are traveling through Florida and some of our warning lights came on. We were lucky to find the Mercedes dealer near us. The whole team was marvelous. They got us in the next day, and in 2 hours had us on our way again. Special thanks to Mike Walsh

Our GLC 300 needed a new Transmission module. Robert helped/explained us 100% all the way.

Good service

I don't know if there is room enough for me to write all the positive things but here goes. I can only wish that all dealerships were as good as this one. The sales was a very good & positive experience. The service is way beyond exceptional. My service adviser was Bianca & she & the service manager went way beyond my expectations. They explained everything in common terms. This is what you would expect from a high end car dealership like Mercedes (actually any dealership) . I watched how others were being treated while I was waiting for my car & it seemed like they all were getting the Mercedes of North Orlando treatment. Buy a Mercedes because of the quality & value the provide but also buy your Mercedes from Mercedes of North Orlando because I really don't believe they are all the same Jim Mott

I had a great experience with the team at this dealership. They had the right vehicle for me a the right price and offered a variety of options to optimize the transaction for my needs. I would absolutely recommend them and/or do business with them again.

Recently I had to take my C300 2015 Mercedes Benz in because of loss of engine pressure, the service Manager Tom Welch exceeded expectations with Professional, expedient and attentive service even though we had problems constantly waiting for CarShield to respond and deny repairs. I thank everyone including Tom Welch for assisting in reducing my stress and providing service above and beyond expectations. If ever I have another problem that need Mercedes Benz of Orlando attention I will be there promptly. Grace be with your excellent Staff.

Josh & Michael were fantastic. Thank you for all your assistance throughout the process. Minimal stress when purchasing a top quality car. Thanks again, the Percey’s

I had two recalls taken care of and a service. The experience was seamless.

A great car buying experience! I found my BMW X7 M50i online and sent an email for more information. The response was quick and all detailed information provided within minutes. Well organized, courteous and knowledgeable staff.

Well organized franchise with knowledgeable, courteous and responsive staff. Cars are fairly priced with no haggling required.

A pleasant and successful experience.

It wasn’t all bad, there was a lot of good, but the bad was VERY BAD!!! I’ll start with the bad! the f150 truck I bought, was absolutely FILTHY, but I understood it hadn’t gone through the full detail yet. I was ensured the stains on seats, Carpets, the copious amount of dog hair, brown grime, dirt, and dust everywhere, not to mention the dirty odor, as well as animal odor. I was ensured It would be taken care of, it wasn’t, more on that later. Once my sales rep knew he had my business, he didn’t spend anymore time with me unless he had to. I had come with my own car, and I asked if it could be delivered, which the sales rep was very accommodating and I greatly appreciated it! He did promise he’d fill it up with gas prior to dropping it off, it wasn’t….I didn’t see the truck prior to it being delivered to make sure that the detail job was done, it wasn’t! I saw it in my driveway and I was told “we don’t have anything to do carpets or seats in our detail shop” at this point I was really disappointed, as it still stunk, was still dirty, stained and grimed up badly! Animal hair everywhere, like they never touched it. I have to hire a professional mobile detailer to come in and strip this thing down and deep clean it from the inside out, around $400!! I was charged a dealer recondition fee, and it wasn’t! The good- Michael in financing was absolutely amazing, and lightning fast! He cares, he worked for me, and did all he could to get me in and out as fast as possible and man was it fast!!! He had me out in under an hr and that’s never happened ever! Michael saved this review and my experience and took a disappointment and turned it into a better review… The other stuff was flat out embarrassing and shameful to send something out like that!!

Received excellent service from JR and everyone at the dealership, everyone was very nice. Would refer him to another customer. They could have done a better job of washing the car and windows but then again, I was not there for that service. Joy Farenden

Fadi (sales rep) provided an outstanding experience. Truly made every step of the way very easy and he had our best interest in mind at all times. I would highly recommend Fadi and the Mercedes Benz at North Orlando to anyone who is interested in purchasing a Mercedes-Benz. They honored all of their offers and even delivered the vehicle to my office. Went above and beyond.

Fadi (sales rep) provided an outstanding experience. Truly made every step of the way very easy and he had our best interest in mind at all times. I would highly recommend Fadi and the Meecedez Benz at North Orlando to anyone who is interested in purchasing a Mercedes-Benz.

I had a major problem after my warranty was up and MB of North Orlando took care of it without a charge . Everyone agreed that the problem should not have happened with such low mileage and their good will program took care of it . I couldn’t be happier .

Se tardaron demasiado creo que estoy acostumbrado al servicio de Merceces en Millenia en Orlando. Les recomiendo que no le digan a un cliente que espere 1 minutos y lo dejen esperando por varioss minutoss lo mejor es hablarle con la verdad al cliente y más si no conocen los tiempo de cada cliente.

This dealership, in particular the service department, has no integrity... Stay away! On a cross-country trip from our home in Seattle, we had to bring our 2018 GLE 350 here for a Schedule A service . While there, we asked that a "popping" noise in the front suspension be looked into. The car is covered under the MB Certified Pre-Owned warranty. Firstly, the dealership told us that there was a $235 service fee to look into the cause of the noise, something that our dealership in Seattle has never done. We were told that if the source of the noise was covered by the CPO, they would repair the car and we would be refunded the fee to diagnose the problem, but if the problem was not covered by the CPO, we would have to pay the fee as well as any additional costs for any repairs. When we picked up the car the following day, we were told that the noise was caused by “brace plates at the rear of the front sub-frame” being not fully tight. In other words, CRITICAL SUSPENSION PARTS WERE LOOSE. The dealership did tighten the bolts, but , In their nonsensical interpretation, since no part “failed” or was replaced, tightening these brace plates was an “adjustment”, and therefore not covered under the CPO warranty. An "adjustment" relates to car parts that are designed to wear… Suspension components such as cam bolts, ball joints, tie rod ends; Body part alignment; Window regulators, Door and trunk latches, all have built in mechanisms to adjust for normal wear. As I discussed with the service advisor David, and the service manager Brian, parts that are bolted-on, not designed for, and with no means for adjustment, cannot be adjusted. They are either attached properly or not. Particularly, critical mechanical parts of the chassis/suspension and drivetrain. The loosening of any such part renders the vehicle potentially catastrophically dangerous and is a design flaw that would be subject to a recall or a technical bulletin. Despite my protest, they refused to remove the service fee from our bill and we had to pay it. Ultimately, what this dealership saw in us was out-of-town clients that were not likely to be repeat customers and therefore, made a decision to gouge us with a service fee premised on a ridiculous decision over the meaning of the word "adjustment". We will be pursuing this issue further with MB USA and the Better Business Bureau.

Very pleased with her as our new service advisor. Ms. Bianca is professional, friendly and addresses our concerns with prompt communication. This is our favorite dealership for service and we can't ask for a better team from the dropping off of your auto to the pick up. So thanks for being there for us!

Went in for oil change and tire rotation. Waited well over 2.5 hours for my car and $500 later seems a bit excessive .I guess inflated prices does not speed up the work. C'mon! How do they justify their prices?

Although I had no steering column issues, I that there was a recall on it for 2014 MB E550. I scheduled the recall service and on return, the up/down function of the steering column no longer worked. I returned the car to have them repair whatever it was they did that caused it to stop working and to perform two other required repairs they found on the car. It took 2 appointments where my car was held for 4 days with no work done and only an explanation that column issue was just a gear that was not sitting properly which only required a minor adjustment. I made an additional appointment to get that repaired along with other repairs they recommended. They held the car for two more weeks because they had an issue getting a part. Although there were mo issues with the steering column before they worked on the car, they replaced the steering column part under my extended warranty, contradicting their first diagnostic and now claiming there was a broken gear which had nothing to do with their recall work on the column. In consideration of the legnthy repair time, they waived the warranty deductible which was fair. I took the car home and didn't play music on the way home so I could listen for any noise coming from their repairs. I parked the car and hadn't touched it for a few weeks due to a knee surgery I had right after getting my car back. When I drove it again and did turn on the music player, I immediately noticed a rattle in the subwoofer, like a blown speaker, that definitely wasn't there before they worked on the car. I went back to their service rep and he claimed they had nothing to do with the speaker issue. How many times an i going I bring my car to them for one issue and "coincedently" another part that had absolutely no issues, suddenly and mysteriously breaks while they perform service on the car. The rear deck subwoofer is not covered under warranty and will cost over $1500 for parts and labor to replace. I have no way to prove they damaged it, but know for a fact that there were absolutely no issues with the speaker before they worked on the car. Unbelievably terrible and shady service.

Muy buena atención, el personal que trabaja ahí son muy atentos y el vendedor muy capacitado

I would NOT recommend Mercedes-Benz of North Orlando! A light came on our vehicle & we made an appointment, 7am on a Tuesday. Went back on Friday because we had heard nothing. The problem hadn't even been addressed & to make matters worse, they blamed the problem on us!

Brought my RV on a sprinter chassis in because I had accidentally over serviced the motor oil. The service manager took it right back and had a maintenance technician suck out the oil and service to the proper level. While it was in the shop they took care of two outstanding recalls. The service manager even pointed out to me that I didn’t have all my keys(due to microchip shortages) and placed them on order. They did not charge me anything for all that they did. I will be using this dealer for all my Mercedes needs.

The car buying experience for my personal vehicle was less than desirable… service department 🤦🏻 has been horrendous. The level of carelessness is amazing. Especially from an assistant manager. Who by the way looks like he belongs at jiffy lube. If I wanted service like this I would have bought a Kia. I had better customer service at my Jeep dealership. I expect higher quality from someplace representing Mercedes-Benz brand. I will not go back to this MB dealership for sales or service.

My purchase experience at AutoNation was the best, Ryan Isbaih from sales made it very easy and quick it took me one hour to get all paper work done. I recommend Ryan for all your purchases, he is quick and very helpful.

Bianca was a very attentive and personable advisor. And I didn't wait too long for my service. My first visit was great!

Fadi was unbelievable! Great experience very detailed and gave great recommendations! Micheal was super fun, financials can be stressful but he made the process a breeze.

Had a great experience at Mercedes of North Orlando on New Year?s Day. Our salesman Fadi was great so was financing director Mike. Quick hassle free process would highly recommend.

Best Mercedes Benz dealer. I've worked with the others locally and the service here is excellent. Starting with the sales person Sayeed and the service team.

Rock punctured my radiator brought it in for them to look at within a few hours they found the leak. Rob was very efficient in working with me and the insurance to get everything done since i was carless, they got delayed so Rob was able to get me a loaner for the remainder of the time but great experience!

Service visit was excellent. As soon as I arrived I was greeted by the Service Porter and he had my appointment documented and ready. The Service Advisor David Persaud was very professional in every aspect. I live 50 miles away and choose to drive to this location because the purchase experience was just as excellent.

Horrible service. Unable to find the reported issue. Double charged my card and argued with me. No manager on duty to assist with the return. Wish I never drove up to the service department. Worst experience ever.

Just purchase my new Cargo van. Love it so far. It was great working with JR and the staff to get the Sprinter Van to fit my needs. Thank u everyone

I worked with John my salesman he was able to deliver everything I wanted. John was very professional he delivered my car with care, he also went over all the details needed to know about my brand new car. He helped set me up before leaving. Michael in finance got me approved at the rates I asked for and gave me a great deal.

Excellent service . I have been servicing with them since their inception. I bought all my card from them too. I highly recommend Syed and Bianca to all needing their type of trade.

Had a very good experience with Ajax in determining which car to purchase. Thank you!

North Orlando Mercedes repair service is OUTSTANDING! I drive a Mercedes Benz C250 Sport. There inspection process is very thorough. They are truly concerned for my safety. They provide a detailed list of every issue that needs repair, above and beyond my original reported issue. Do not trust your Mercedes to anyone else but them!

I was looking for a very specific used CPO vehicle for my wife. We located a solid match at an Autonation dealer in Sarasota. I contacted Mercedes of North Orlando to inquire about having the vehicle transported to their dealership. The salesman took car of every detail and made the purchase process the easiest I have ever experienced when buying a car…and I have dealt with several “high-end” manufacturers. Every number they quoted me via email was honored…no “bait and switch “ games. No, “we’re sorry but” games. I highly recommend dealing with the Mercedes Benz of North Orlando team!

I can?t judge the quality of repairs until I have driven the car for a while. However, I?m willing to give you a ?5? until I have a problem.

Dave P was extremely helpful. He took the time to answer all our questions and was thorough on his explanations.

We run 7 sprinter vans, that travel all over the country. Having a place that doesn't require 2 weeks notice for service is a huge help!

Excelente. Carlos y Junior. Súper atentos en todo. Nadie atiende como ellos. Mil gracias

I was attended at the time that my service was scheduled. That was very nice. Dave made sure that it was taken care of.

The shop side of the house at this dealership is exceptional. Robbie was professional, courteous, and efficient. The work was done on-time, as promised. The bill was as quoted. What's not to like?

Excellent service provided by Mr Sheriff and the attendant who was very kind. Objectivity in clarifying the service to be performed. Quality service.

Communication is horrible after you purchase the car. They only communicate when they need to get you in the door.

Had the worst customer service experience at Mercedes-Benz of North Orlando in a long while. This incident had to do with a safety recall on 2022 C300. I called them to schedule a time, a week in advance, and the agent on the phone checked and confirmed they have the piece they will have to install for the recall, and promised it would take 1 hour to be done. Went today for the installation, arriving on 10am for the appointment, to be greeted by the service advisor at 10:40 (that's the amount of wait you have to deal with to meet the advisor). Upon talking to the advisor, I told that it would take a couple of hours, so I had to return home and leave the car with them. That was frustrating to start with, but it's what it's. Haven't received a call back for the car, I stopped by 5 hours later, and the service advisor went back to the technician, brought me the keys, and told me that they don't have the piece, they don't have an ETA/don't know when it's going to be available (although mentioned a piece is on its way from Texas, but refused to even book an appointment for fixing a safety hazard!). To make things worse, the advisor was making the excuse that he didn't communicate with the technician to know if the piece is there (what luxury car dealership is this?). Mind you, this is a safety recall on a car I bought from this place just a few months ago, they confirmed in advance they have the piece to install, and promised certain time they did not fulfill. To add insult to injury, the advisor asked to call Mercedes to figure out the issue with them (wow!) Very unprofessional, disrespectful of others time, and very disappointing. I took a day off from work to get this done, and the day was wasted because of a bunch of unprofessional and incompetent dudes who don't fathom the meaning of customer service, straightforward communication, and ethnical practice.

Our sales rep was great. He was patient and explained the technology in the car very well. He came to our house the next day and programmed our car to our garage door. Such attention is unusual.

Dave at North Orlando Sanford was great to work with

This dealership from the front of the house to the back is top notch. I had a few minor issues early on with my new GLE and the urgency and attention to come to a solution was remarkable. Once you get to know a few on the sales team and service team you begin to realize the level of experience and track record these guys have on the team. I look forward to future business with MB in the North!!!

Had an issue with exhaust system. Anderson De Leon assisted me with facilitating the repair and getting a loaner vehicle. He kept me informed on the progress and repair completion. He was great to deal with.

Really appreciated the Lyft service and they did a great job on the car.

Bianca was great! She explained everything that would be done in a 20,000 mile checkup! She very personable and really knows her job!

Anderson was really helpful and clearly explained all the details about my mercedes service. Appreciate all the help. Would love to come back here for all my services.

Good service and profesional

Staffs were very kind, and their services were polite and quick.

Very friendly and helpful. They always fix what’s needed and nothing more. They have it ready when they say and have it all nice and clean. Thank you for you service.

Carlos Conde of Mercedes of North Orlando was wonderful to work with. I recommend him for all of your new or used car needs at this dealership. Mercedes of North Orlando went out of their way to make the buying process easy for us and we will continue to buy from them

Amazing people, service and cars! Thank you 😊!

It’s been great like always working with Syed Sharief and Walter . Recommend to everyone to shop for cars.

Compliments to Service Advisor Christal Etzold for doing everything right. Understanding the issues that needed attention, communicating it well to the assigned tech, following up with me to keep me informed, and making sure all was right with my AMG S63.

Very nice . people are friendly and helpful

Very friendly dealer. Was dealing with Fadi and he is a great salesperson very knowledgeable. Everything Was Great

The service was really good and fast

Would love if you had a seat to wait outside. Inside waiting area very nice & adequate.

Very professional and friendly . They answered all my questions and kept me informed while they did the work

I purchased a used vehicle with Ajay's help. He was wonderful in addressing all of my concerns. They were wonderful to work with.

Fantastic service and expedited work. I highly recommend this dealership to anyone looking for a quality vehicle and responsive team.

Always the best service! Thanks to Mr. Thomas Welch, all of my concerns and issues were addressed in a timely manner and all of my questions were answered. Mr. Welch is one of the best service advisors I've dealt with over the years. I've owned Mercedes vehicles for 17 years. Thanks for the great job on my Sprinter conversion (Storeyteller Overland)

Mr. Syed Shariff was the best advisor we could have had. He was very friendly and knowledgeable. I would definitely recommend him and the location to friends and family.

Got my usual complimentary professional car wash! Accompanied by unlimited free coffee & snacks! What else can a man ask for?! This was my very first time here. Was worth the 90 mins drive from my house to get there!! ☺️ Met a service rep, Mr David Prasad, a very friendly and professional person while we were waiting and enjoying our hot delicious top-of-the-line freshly-ground-and-brewed complimentary coffee before venturing out into the cold-rainy storm on the way to the Orlando International airport to receive international guests and drive them back to our humble home on Ocala! 🙏 Of course I had a cup from them to keep me warm!! Thank you Sanford Mercedes! You’re awesome!!

I work with Mr. Ryan to buy my GLE 450 2021 actually more than 8 cars till today through few years,,, he was the best experience and knowledge, he know everything about Mercedes-benz, Same time Mr. Robert and Mr Adam the finance manager ,,,, I want to say thank you for them and recommend to any one looking for Mercedes.

Overall a great experience with informative, honest and fair communication and purchase process. Syed was amazing to deal with and assisted all along the way from placing our order to finally delivery. Would recommend.

Great Place to buy a car everyone is very courteous I have no complaints everyone is very nice.

Thank you Syed Asif Shariff you’re definitely one of a kind great service beyond anyone expectations keep up the great work

Tom was good to tell me that the person that made my appointment was incorrect in scheduling me for an oil change - I am not due for one for another 10 months.

From the moment the SOS button was pressed on Sunday morning MB took great care of us. Car was towed to MB of North Orlando and first thing Monday morning Dave took great care of us. His professionalism was amazing but it was his caring demeanor that truly stood out. He made sure that every step of the way we were informed. The car was ready when Dave said and he also made sure we got back home to Charlotte safely.

I have confidence in the folks at this dealership, from the mechanic to the service rep Christal. My car was excellently serviced and I was treated very well.

Excellent service, very sharp staff. They even offered a free ride while they worked on my car.

Great service experience thanks to service advisor, Tom! We we on the road with 8 hours to go to get home and had a wheel/brake issue. We were unsure if it was safe, Tom talked us through and arranged for diagnostics. When no other MB dealer would talk to us, Tom took care if us as soon as he could and got us on our way. A True Mercedes level of service! Thanks Tom and MB North Orlando!

Our car leasing and buying experience at Mercedes Benz dealership in Sanford was the best we?ve ever had. This was made possible by Fadi Hons, our sales rep. He is very knowledgeable, informative, personable and friendly. I will never buy a car here from anyone else. We drive far to come to this dealership because of Fadi. He makes the process easy and fast and we have complete trust in him. His customer service is outstanding, truly committed to customer satisfaction!

Although expensive(!), Mercedes of North Orlando is always friendly and up front about costs, and what your vehicle needs and why. Does not feel like they push unnecessary services onto you. The waiting room facilities are excellent. And, feature plenty of comfortable seating with complementary snack and drink options.

Wonderful experience even if we had to drive 90 minutes to get there.

The general manager and staff do an excellent job

This is a great dealership. I was feeling defeated car shopping and was told from other dealerships that I would need to compromise on certain things I was looking for in a car, because my expectations were too high. This dealership was able to find me everything I wanted in a car and more!! I have a strict work schedule and they even took the time to stay open a little later for me, so that I was able to come and purchase the vehicle of my dreams once they found it! Highly recommend this dealership and their focus on customer care and satisfaction.

I didn?t have a problem with the work that was done I had an issue with communication I couldn?t get through at times and when I did I couldn?t get my questions answered

I went in for my service appointment for my Mercedes GLC300 and was greeted by Robert the service agent. He was very friendly and explained everything in a way anyone could understand. He kept me updated on the service progress and checked in on me while waiting. After 3 hours, he explained what was done and the services that were not covered under the manufacturer's warranty, he looked for ways to get me some $$$ savings. I highly recommend this dealership and send KUDOS to Robert!

The people I interacted with were helpful and efficient. Also friendly.

This location has the best staff. Everyone was so helpful especially Crystal, who is very kind. This is the location where I bought my vehicle and also get it maintained. If anyone is wanting to buy a Benz come to the North Orlando location. 10/10!

Walter is the best. So is Jordan. Just bought the EQS. Car is amazing. Best dealership ever.

From the moment the SOS button was pressed on Sunday morning MB took great care of us. Car was towed to MB of North Orlando and first thing Monday morning Dave took great care of us. His professionalism was amazing but it was his caring demeanor that truly stood out. He made sure that every step of the way we were informed. The car was ready when Dave said and he also made sure we got back home to Charlotte safely.

Everyone was very nice and efficient. Everything was done to my satisfaction and they keep me well-informed of progress on my vehicle

My experience this time with Mercedes? of North Orlando has been exceptional as Dave my service agent was always keeping me up to date with my vehicle repairs up to date and explained in detail the process and costs of repairs. He has been kind , helpful and knowledgeable about the repairs of my car. Thank you Dave for taking care of my car and the recalls as had been waiting for almost the whole year and the precious agents cancelling my appointments.

Great customer experience and excellent sales associate.

Saleman Carlton was wonderful in helping me find the Mercedes E350..I was looking for very friendly and helpful. Thank a millions..

I have received service from this dealership for over four years. During this time Rick was my Service Advisor. I was a little anxious to have a new Service Advisor during my last visit. However, I was assigned to Dave Persad who was outstanding! He was knowledgeable, professional and very courteous. Dave coordinated a loaner car and kept me informed on the service status of my vehicle. Thank you for providing outstanding customer service!

Excellent customer service!

My service representatives are always helpful and advocate for me.

Cristal is the best ever. she always has my cars needs as first priority

Thank you for the best car buying experiences I had by far I was very lucky to work with Syed he was very personable and knowledgeable and made it very easy and stress free for me!!!! For everyone who’s looking to purchase a vehicle do yourself a favour and ask for Syed!!!!! everyone was very kind and the vibes in the building was absolutely amazing from the moment I stepped in the building!!!!!!!! Big thank you to Walter the GM Big thank you to the finance master John And a big thank you to Rob and Tod the sales manager’s who worked the deal behind the scenes!!!! I’m very happy with my purchase and my experience And I will be back for sure😊😊 Jose and Linoy Burgos

I was dropping off my vehicle To have the high pressure fuel pump replace due to a recall. I i i I had an appointment at 11 o'clock when I got to the dealership I was greeted by the gentleman outside and was told that my service advisor would be with me in a moment. 20 minutes later is when my service advisor made contact with me. Later in the day I was sent to video for recommended services which was really great. Then a few hours later I received a text message saying that my vehicle won't be ready till tomorrow. So I stopped by the dealership to pick up a few things out of my vehicle and the technician told me he was just finishing up my vehicle. Which at that point I went to go see my service advisor ever said riser I'm coming to find out though he was gone for the day. So I waited until the next morning to see if he would call me to let me know that my vehicle was ready. I spent the whole week in without a vehicle not one piece of communication communication to update me on the status of my vehicle. Monday morning I took an Uber to the dealership because I called my service adviser multiple times and he wouldn't return my call. Turns out my service advisor forgot to reach out to me. And for my inconvenience he gave me a measly $25 off of my repair. And then to top it off they were supposed to give me a service wash and the vehicle was never washed. Now typically click keep my vehicle very clean But when I asked my service adviser told me that the vehicle was washed. Straight lie to my face. I also paid for an Alignment and my vehicle still pulls to one side.

Service manager Dave is friendly and knowledgeable.

Friendly and professional. Service advisor Bianca made my service experience smooth and effortless.

The location is very nice with a comfortable lobby/waiting area. The service representatives are nice and not pushy with extra services. I prefer to have my service done at the dealership with authentic Mercedes parts and Mercedes-trained technicians.

They brought my 2006 ML 500 for a break booster to check out a recall but it was okay. Communication was great keeping me informed of the inspection. Plus they gave me a detail that I needed sone breaks and offered their services. Very nice and professional.😊

Bought this used car from online autonation post found by Ryan to match all specifications. He made this an easy purchase & was accomodating to make minor touches & fixes. Ryan made the process easy, stress free and quick. Adam made the financial piece of this a quick & seamless process! Great experience as a car buyer (this is our family?s 6th car purchase with this dealership over the years). Ryan?s the best! Always responsive, knowledgeable & provides great customer service!

Amazing overall experience. Did lots of research before stepping foot into the dealership. Met with Jordan who was incredibly knowledgeable, passionate and overall fun. Loved our test drive. Found the most amazing car in Miami, and it was shipped and ready to go home with me 3 days later. Paperwork was quick and painless with John. Great tutorial on how to use the car. Would 1000000% purchase again from th is dealership specifically. Loved all my interactions! Thank you for making it all so fun!

Great experience. Smooth efficient purchase. No pressure. Very professional and friendly Highly recommended

Dave did a great job handling the service of our vehicle.

Fadi was extremely helpful and attentive to my needs. He went above and beyond to help me secure my dream car purchase.

Friendly service and clean lounge

Good. Nice wash. They didn?t fill windshield spray. Very nice lounge area.

Bought a used car from online autonation post found by Ryan to match all specifications. He made this an easy purchase & was accomodating to make minor touches & fixes. Ryan made the process easy, stress free and quick. Adam made the financial piece of this a quick & seamless process! Great experience as a car buyer (this is our family’s 6th car purchase with this dealership over the years). Ryan’s the best! Always responsive, knowledgeable & provides great customer service!

While browsing on several dealerships around central Florida, I came across a used Audi A3 so I got in touch with Fadi and made an offer to trade my Subaru. The value proposed for the Subaru was very fair. Fadi and the finance manager walked me through a very thorough process of financing the A3. Not loo long after, I left the lot feeling I made a worthy investment. Mr. Fadi, you are a rockstar salesman!

great place service department is great

From start to finish great job! Thanks to Benz team and team leader Kristol....

Kanwar was awesome and there is no way we could have done this deal without him. My wife wasn't able to go to the dealer due to work schedule and kanwar took me all around to get my vehicle and driving me to my wife work 45 minutes away to get the papers sign. I highly recommend him and we are very grateful for all he has done to make this process on selling our car to them the easiest every. Thank you Kanwar for everything you did for us. The Tornellis

Service representative was very professional. All of our questions and concerns were answered and fulfilled. Dave is a true asset to the organization.

work very satisfactory. Very disappointed that they did not clean or vacuum a$100,000.00 car. I had windshield replaced for $3800.00. could not vacuum or clean car.

Thomas and the team of MB North Orlando we’re fantabulous!!! They were extremely communicative and kept us in the loop EVERY step of the way. After having a more lackluster experience at another dealership before, the Sanford Team was quite refreshing. We won’t be going anywhere else!

Amazing service, facility, and treatment. I really appreciate it!

The team was really good, and they gave you an update on every detail while they are working on your vehicle. Thank you.

I visited MB of North Orlando with some concerns about my C43AMG and was greeted warmly and attentive. My service rep was Bianca, she went the extra mile to make sure all my concerns was addressed, she helped me every step of the way and kept me informed with details of the progress by the technicians. In short excellent service.

This dealership has been fantastic! AJ was super informative and very professional. 10 out of 10. aswell as JR and Josh. You are only as good as your staff. Thank you!!

Once again Tom went above & beyond to meet or exceed my every expectation!

Overall good experience as we needed service and were out of state.

Always we went there we found an Excellent Customer Service 👏👏👏👏👏 That's the reason we are Customers for more than 6 years.

Having my auxiliary battery replaced on my MB was an amazing experience! The staff @ Mercedes Benz North in Sanford FL is a delight. I witnessed the perfect blend of professionalism, efficiency, hospitality, and compassion-in everyone that I encountered during my visit there. I will actually look forward to my next visit.

Drive feeling good

Their 90 day 4000 mile warranty on a $30,000 car doesn't cover the rubber door gaskets being cut up.

Excellent customer service. Service dept easy to work with. Appointment on schedule. In and out just like I like it. Car exterior detail well done. .

This was absolutely one of the best shopping experiences we ever had. Drove from Atlanta to pickup a vehicle to due Syed's professionalism, honesty and stellar customer service. We hadn't heard back from our original salesperson there for 2 weeks and would not have ended up purchasing a vehicle if it wasn't for Syed.

I have been a Merceds benz customer for over 13 years. Dave was my service adviser on the last service . He was very courteous .

My experience here at the Mercedes dealership was horrible I bought a car recently from here. When they first sat me down to the paper work the guy left for a straight hour didn’t tell us why and did it multiple times when it came to the finance guy it got worse when I declined his extra package for my car he threw a little hissy fit and went all quiet like a teenage girl. My experience here was not good once so ever will not come again

Robert - the service advisor from Mercedes Benz of North Orlando and Luis the tech that worked on the car allowed my vehicle to be serviced the day of the hurricane and I truly appreciate it. My tire was about to be flat bc of a nail and instead of filling it with air and telling me to wait out the storm and then come back, they took me in and provided the best service I’ve ever had. Thanks so much! Now during the storm, if I had to evacuate I have peace of mind my car is drivable

Upon arrival to picking up my car, pleasant atmosphere and service. Great idea on the lift service.

Highly recommend seeing Jordan. No pressure sales. Very easy to work with your schedule and helped along the whole way.

The service was awesome before and while purchasing 👏 I loved my sales person🥰. It was super quick and friendly but I called up there to get assistance after I purchased my vehicle so I can utilized it better and the receptionist said that they were going to call me back I got nothing. The salesperson was supposed to help me with the app because I am technology challenged after he sold it to me no response after he stated that he would get back with me but he does know his stuff but the communication after the sale was not high quality at all I was looking forward to purchase another vehicle in December but that part of deal it just has to be better 👍🏾

We have always been impressed with the service we receive at Mercedes-Benz North Orlando and our service advisor was most helpful. They did a thorough job and will definitely be back.

Dave was very professional. Very pleased with his service.

2 year service for Sprinter chassis under a Winnie View RV. Only reason for not giving 5 stars is that it is difficult to get through to talk to the service advisor. Good work done, excellent facility if you plan on waiting.

I’m always pleased with the staff and their service. I took my car for maintenance service and they did an amazing job. I requested to have a loaner car and they provided me with the brand new GLB with sunroof. Everyone is very welcoming, sincerely helpful and knowledgeable. Thank you, Gula Farmonova

Josh was great, our experience was pleasant. He went out of his way and kept an open line of communication with us throughout the entire purchase. Thank you Josh for making this the first car buying experience simple and without any hiccups.

This was the worst experience I have ever had at a dealership service department. I made an appointment online, arrived 10 minutes prior to my appointment and waited over 40 minutes to see the service advisor, who was not friendly and definitely did not want to be at work. Mercedes Benz of North Orlando service department is a poor representation of the Mercedes Benz brand.

I was served by another service advisor due to my requested advisor not being there and he did a nice job. The accommodations for service waiters is as good as it gets. However, 2 1/2 hours to replace one tire pressure monitor sensor at a cost of over $500 is excessive. MB makes nice cars but out-of-warranty service costs are outrageous.

We had a wonderful experience to buy my first new car with Ryan and Adam! Friendly and professional atmosphere in the place. We know Adam for a long time and bought several cars from him, and now we have a new friend Ryan. We are telling everybody, that it is the best place to get a car! Thank you guys! 🎉

I want to thank Ajay Goyal for my new Mercedes Benz. He was great and very helpful.

I recently purchased a used BMW from their dealership and Carlos made our experience painless! No complaints at all!

I took my daughter car for repairs I meet Tom service manager fixe the car on time no hassle Mr Tom very honest person Thank you

Was ok, little disappointed in amount of time gas money spent making the trade. When making a deal an telling the customer ?that?s the price out the door? don?t start adding on to agreed amount, taxes or not an agreed amount out the door is just that.

I already left a similar review on Yelp as I was waiting for my car Saturday morning. First, it took a while to find someone who could help me Saturday morning when I arrived to pick it up.The car was repaired and I paid the bill on line via a link I was sent by text. I was looking forward to quickly getting my car and not wasting any more of my Saturday than was necessary. Here’s what happened. I had tried this dealership many years ago and the experience was so bad I decided I would never go back. But my 1994 E 320 Cabriolet broke down not far from the dealership. So I had it towed there. It took two full days and $302 to replace a blown fuse. I was not happy but paid the bill and told them when I would pick up the car. When it was finally brought around it was wet and dirty. I asked if the dealership didn’t wash the exterior of the cars they serviced. I was told yes. But they must have parked it under a tree and near their sprinkler system. The car was dirtier than when I dropped it off. The attendant said they would quickly wash it. After 20 minutes I started writing my review on Yelp. It took more than half an hour to get my car back from the “quick wash “. I cannot recommend this dealership for repairs or what should be expected of “Mercedes” service.

It was a pleasure working with Brittney as my Service Manager. All service needs and costs were presented up front. Work performed in a timely manner. Thank you Brittney!

They amazing go see Joshua Montanez

It was a pleasure working with Kanwar to sell my vehicle. The process was very easy and I would definitely recommend checking this place out if you are in the market to sell or buy a vehicle.

Very pleased. Crystal, our service advisor, gave a full explanation of what was to be done to the car and answered all questions. She was very professional and a good representative for your company.

Took car in for service for a trunk button that we found out doesn't do what the sales man told us it did. So wasted trip for that. Took car in for two other issues Driver assist not working and add oil light keeps coming on. Neither issue has been fixed. After driving away 40 miles into drive add oil light came back on and after one week the driver assist is out again.Also when they opened the hood they pulled out the latch which is now dangling.

Fast, friendly, and informative. My service advisor seemed very experienced and informed. All my questions were answered.

They were in communication with me regarding my service, and gave me an option to pick up my vehicle at end of day that worked great for me!

The car took longer that it supposed to, didn?t give a loaner, had a get Uber and pay for it and didn?t like customer service

Superb customer service. No hassles. Syed Shariff was a gem and went above and beyond to get my daughter the car of her choice!

Kumar thank you for all your help !!!

My service tech Dave was awesome, professional, honest and patient. I will be returning.

The car is beautiful, and drives the way a Mercedes Benz is expected to run. Everyone was very professional, and a got a great deal on my extended warranty.

repair was satisfactory and the representative was knowledgeable and courteous, although he could have provided more communication on the status of the repair. My only complaint was that it should not have taken 1 week to repair a coolant pump. It happens that my wife had knee replacement surgery and could not drive so the inconvenience was tolerable but still unacceptable.

very professional and and friendly people

The customer service representative was efficient, pleasant and able to answer all questions. I was what is termed a “waiter” for the service to be provided. He gave me an approximate time the service would take and it was completed within 5-minutes of that time. The atmosphere within the facility was busy, yet pleasant. There is an offering of hot/cold beverages and snack foods. One could browse, watch television or self-occupy while waiting. My vehicle was so clean when it was returned, I hardly recognized it. :) Thank you. As I drove away, I felt both I amd my car had been well cared for.

These service team is amazing, the valet kids, mechanics and manager Mrs Dufresne, are all shiny stars, thank you

Very well-coordinated, friendly and professional service. New to the area, this was my first opportunity to visit, and they WILL be my dealer when I need dealer-level service performed. The Assistant Service Manager, C.E., was super!!!

I stopped in to see about a sprinter van The sales rep Ajay was extremely helpful, the finance department were very diligent in getting me the best possible rates based on my credit. Can’t say enough good things about my entire experience at Mercedes’ North Orlando

Fadi and Dealership are honest and easy to deal with.

Very Pleasant deal, Agent Kanwar very likeable person , Thank you for buying my Subaru. Fastest sale I ever made.

Very smooth transaction. Very professional staff. Kandar made the experience pleasant with his exceptional courtesy and care. He is a real gentleman

Had a great experience! Ajay helped us and I got my dream car. From the test drive to closing he walked us through the entire buying process. Would definitely recommend!

First I called to the store and asked to a seller that could talk to me in my language, Portuguese, but I didn't find anyone. Syed Shariff attended me, answered all my questions, and was so patient that we bought the car on our fist visit. I recommend the Mercedes-Benz of North Orlando, they are attentive and helpful.

All exceptional!

Excellent service on the vehicle and working with Dave was a pleasure.

I’ve been going to North Orlando Mercedes for 3 years. Jordan Conner, is the BEST SALESMAN I have delt with ANYWHERE. No matter how long you have had your car, he will always be on the other end of the phone to help you, even with the smallest problem. His customers stay number 1 to him. Crystal in service. I can’t say enough good things about her. She is on top of your car when it goes into service. She keeps you updated on everything going on with your vehicle. Hope to see her Service Manager one day. You both are the word of EXCELLENCE

Our experience was wonderfully refreshing. When we purchased our Mercedes it was previously (gently) used. Mileage was very low - but there was a bit of interior damage -which we later learned was still under warranty. My husband brought the car in & learned (to his dismay) we had just missed our warranty period. The guys there were wonderful- getting a "good will" approval to repair the damage at no charge. Dave was wonderful from start to finish. Truly nice people, that care about making their clients happy.

Typical Mercedes dealer. Low ball you on a trade then turn around and sell it for 3x the price. Nice people but the management team is greedy

Good customer service from Robert

Amazing personalized care, the best experience ever for my new car!!

Recent work included front end alignment of my Sprinter. Had to drop vehicle off for service, but service done well.

Thank you Ajay and JR for all your professional help. It’s so nice to see that there are people out there that care about the guests that walk thru the door. I appreciate you and your hard work!! Kudos to you both! The head mechanic was awesome with his help and finance was quick and easy! 5 stars all the way!!

The repairs and / or services that were actually done were very good and I am completely satisfied. That being said, some things I asked to have done were not done. I asked for an engine oil dipstick to be installed as this e-class wagon apparently did not come with one. Nonetheless, I wanted one installed, but again it was not. There were also 2 other things I asked to be checked but were not.

I was very satisfied during my first visit at Stanford Mercedes.

I have purchased two Mercedes-Benz from this dealership since 2012. I have always had excellent service from them...UNTIL NOW. I scheduled an "A" Service and later discovered that I had an appointment on the same day. Getting that changed is impossible to do on-line. After texting them to get it changed, I asked what the approximate cost was. They just sent me a link which took me to "DigniFI" -- a finance company. Their web site clearly states "up front pricing." Finally, they sent me a text stating that they could only assist in scheduling appointments. This is unsatisfactory. I still would like to know the approximate cost. But, it seems as though they don't care.

After reaching out to two other dealerships I got to talk to Syed Asif Shariff from the Sanford dealership and had the best car purchase experience. He was personable and honest and was thorough. He made the whole experience stress free. Our car was ready for us and in the showroom before we got there. Was an excellent experience.

Mr. Gundorf and Mr. Conner: I appreciate your quick reply, finding a solution to my vehicle's issue, restoring my confidence, and exceeding my expectations for the Mercedes Benz brand. Thank you. Sincerely, Mr. Jorge Del Sol

Great and efficient service at service department.

I arrived at Mercedes in North Orlando a little before 12:15 PM on Friday, Aug 29 with a nail in my right back tire, right in the middle of the tire. The service attendant checked me in and said it should not be long. A few minutes later the service tech came out and said they don't plug a flat tire, too dangerous, and would have to put a new tire on the car. I told him that tires are repaired everyday in America and that the tire was almost new, however, he said they don't repair tires. Obviously when they have a customer with a flat tire, you are a captive and they can exploit you to sell you a new tire. With no choice, I agreed to replace the tire; after around 45 min later, the service tech came out to tell me they did not have the tire in stock, but they had one at the Maitland dealership about 20 min away; then he said " if you want to drive down there and pick up the tire we can put it on your car", I responded if I can't drive my car, how would I go pick up the tire, he then said okay we will go get it. Almost 4 hours later I had a new tire at a cost of $432.44 and left the dealership around 4 PM. I have purchased 4 Mercedes from this dealership since 2000 and am very disappointed at the service, no one apologized for the 4 hour wait and the complete incompetence of this sad performance. Not sure I will ever buy another Mercedes from this dealership, obviously good loyal customers don't matter!

SERVICE DEPARTMENT IS ALWAYS FREINDLY AND PROFESSIONAL. David the service person who attended me was great he went to extreme measures to make sure my eight hour service day went well such as providing me with a lyft ride to my home and back when the service was completed. He also accepted a 150.00 dollar discount off my bill.

My Check engine light came on while I was heading to Orlando and it started with 10 Starts. I had an emegency and They got me in right away so that I could continue using my Airstream until I could leave it with them. They were very helpful in an emergency situation!

We were very pleased with all aspects of purchasing our car. Our salesman, Jordan, was very knowledgeable, helpful and was a pleasure to work with. We would definitely request Jordan for any future purchase.

It I was great experience. I was treated like celeb

This was one dealership that does not hassle you and every was open and honest from the very start. You are treated with kindness and respect from the moment you arrive. Ajay was our sales rep and he was perfect. We had been to several dealerships and bought our vehicle at Mercedes Benz of North Orlando. We were in and out quickly and with a smile on our face. Will definitely buy from them again and again.

The process was very smooth and stress free! They were super friendly and genuine. All of our questions were answered without hesitance and made themselves available to answer any other question arising after the purchase was completed and drove the car home.

It was such an easy process selling/buying a care at Mercedes Benz of North Orlando! I reached out about a vehicle and Anastasia was quick to get back to me. She took the time to listen to what I was looking for and what I wanted in a vehicle. My husband and I drove almost 3 hours to look at a 2022 GLE350 and were immediately greeted by more than one associate. Everyone we encountered was super pleasant. Anastasia worked very hard on our behalf, I really enjoyed my experience with her. Ryan was also great! Super helpful and very personable. Adam processed the finance piece and went above and beyond to make sure the deal went through! Thank you to ALL involved, we will be back!

The service was excellent!!! The staff was friendly and answered the questions to the best of their knowledge. I will always take my Benz there for service. Thank you

Staff was very friendly, no hassle or price markups. Great location. Highly recommend

Anastasia was wonderful to work with. From the first phone call to the actual delivery of the C300. She was extremely knowledgeable and helpful with the whole process start to finish, which took nearly a month to get the car from the shipping port to the dealer. Nevertheless, it gave us plenty of time for questions and concerns. This was my first purchase from North Orlando as I live 700 miles away. If you are looking for a Mercedes’ I strongly recommend calling Anastasia!

We drove from Amelia Island to Mercedes of North Orlando. We had an ABSOLUTELY AMAZING experience with ANASTASIA and RYAN. I have bought quite a few vehicles in my time and I have to say this was by far one of the easiest experiences I've ever had. I cannot say enough about the dealership, the lack of hassle or haggle and the willingness to get a deal done. ADAM made it happen even when it looks difficult. Even in this trying time of car buying they were very willing to work with me. I will drive the 150+ miles back next time I need a car.

My service was done as promised and on time. Kudos to my service advisor Tom Welch.

Great job Crystal. Very efficient and courteous Loves her job. This post is from Edna not Liana Thank you

Excellent service

Service was not as thorough as I had Hoped my advisor was fantastic and kept me updated. They fixed something I was unaware was broken so, that was good. They sent me a video of checking my tire tread but they forgot one thing, to put air in my tires and apparently they were low since my warning came. So, aday later in the rain I got put air in a tire that was 10psi low...

Kumar was my service representative yesterday and was extremely helpful and honest. He didn't try and sell me additional services and got me taken care of very quickly. I'm very picky about who touches my cars and would definitely recommend this service department for all your Benz needs.

Tom Welch is my Sprinter advisor and is awesome. All but one of my concerns were taken care of, the other required a discussion with my aftermarket installer. Very happy with the service and communication!

By far the most unstressed experience I have had in purchasing a car. John Mcclund was great. He assisted us in building our car and was very patient with us. When the car arrived he assisted with the financing and had car ready to pick when we came in. We love our GLS450. My next car will be bought at this establishment. Great team.

Mercedes-Benz of North Orlando is a Great Dealership! I recently received a SAFETY RECALL NOTICE and I immediately called and set up an appointment. The service rep. The service personnel. They went above and beyond to make sure that I was satisfied. They were amazing! It’s hard to find a good honest dealership, but this is one of them! 10/10 would recommend !

Service experience was very enjoyable! Very informed throughout the process! Only issue I have is I keep having issues with our 2021 Mercedes. Now after the service department having for a major repair for 2 weeks I have another problem with my ac blower motor making excessive noise and I have to make another appointment. Just damn

Service department was helpful and got to the problem quickly and resolved it. Like the video made my the tech showing me the inspection process. You should consider allowing the diagnostic fee be incorporated into repairs made.

We have always thought highly of Mercedes Benz of North Orlando. This is our second purchase from this dealership, this time new. Anastasia is great and made us feel very comfortable and satisfied with our vehicle purchase experience. We have never had a negative experience with service either. We highly recommend Mercedes Benz of North Orlando.

This is my 1st Mercedes. Got it about a year ago and the whole experience from sales to service is not what you would expect. Lots of inconveniences and the pricing is not in line with value.

I located a vehicle on Cargurus that was listed by Mercedes-Benz of North Orlando. I received prompt responses from them regarding the vehicle. They reserved the vehicle for me for two days. I drove down from Atlanta and completed the purchase without any issues. The process was simple and took lees that an hour at the dealership.

Called 3 times and all 3 times I was left on hold for over 45 minutes with Jason! We pay a lot for service to be treated like this!

Brittney Dufresne Is the best service advisor I’ve ever had the pleasure of dealing with. From start to finish she was extremely informative and very knowledgeable. She kept me up to date through the whole process while my baby was in for a service B. She also helped me select a new set of tires which I will purchase soon. I bought my 2021 gla 250 in Clearwater since there are literally none avail right now. I really wanted to buy it from Mercedes North in Sanford and wish I just built one and waited. There service and sales team is nothing short of Spectacular. In a couple of years when my lease is up and I’m ready for one of Mercedes state of the art electric vehicles I promise you I’ll be purchasing from Mercedes North of Sanford Fl, even if I have to wait a little longer.

had many problems with the inexperience service team - had to talk to Brian the service manager to get results. I made my request and told it takes a week to get the airbag - once in the shop -no airbag. This was a Friday and was told maybe Monday. I strongly believe it was never ordered or they received the wrong color. After again I talked to Brian - it was ordered for over-night delivery. Brian dropped off my finish Mercedes the next day. Thank you Brian.

Not a great experience with the transaction! However my salesman was Excellent.

Thomas is very thorough and a great customer service representative representative.

Great staff and service. This is my favorite mercedes dealership!

We purchased a used C300 coupe from a Kia dealership. Driving on the highway on the way home I could feel a slight vibration, also it was due for a B service. We took it to Mercedes Benz - North Orlando and met with Brittney as our service advisor she was concerned how long the service and the check of the vibration may take, she booked us in for the work two days later and arranged a loaner car… On the day of the service I was sent a report of the problem and a video clearly showing a damaged wheel rim and two worn front tires, I agreed to getting a replacement rim and two two tires, to get the rim and complete the repair took two more days during which time we could keep the loaner. I was also helped by the sales department to clear the “Mecedes Me Connect” previous users and to get me logged on. We collected our car completed as promised. Things that truly surprised and impressed us were: Being given a loaner even when we didn’t purchase the vehicle there. Seeing a full video from the service team of our car that highlighted the problems. The overall professionalism from Mercedes Benz North Orlando. We were Cadillac owners for the past 8 years and never had a similar experience at the local Cadillac dealership

My service associate Crystal was great! She is freindly, knowlegable and efficient The actual service was well done and completed in a timely manor. The dealership stood behind all warranties and fulfilled the requirements. The dealership is comfortable in the waiting area. The snack bar could have been better stocked and the waiting areas could be a bit cleaner. Overall my service visit was very positive.

I received professional and courteous service from every employee that I had to deal with. I had no way of getting home since I had to leave my car and Mercedes made sure that this was taken care of. No complaints here.

Exceptional! Very pleased with the results of the transaction. Mr. Jordan and his team did an outstanding job from start to closing! Thanks!

Service is great and Tom is definitely a person I trust and can count on to keep my car going.

Mercedes has outdoneed itself with the launch of the new 2022 Mercedes C class, lots of standard features and rides just like what you expect from a Mercedes. Sales staff was excellent very friendly and informative I would give them an A+

Brought in my 2022 Sprinter RV with a warning light on… Tom got it right in, scanned the issue, fixed and cleared the code before I finished my coffee in the very comfortable customer area. Thank you!

Fantastic place to buy a vehicle, the salespeople are very professional and knowledgeable. Will buy my second Benz from them. Looking forward to having them do the annual maintenence on my new GLE 350 as well.

Great experience with the team at Mercedes-Benz of North Orlando.

Traveling from Oregon to Orlando with our 2021 Mercedes Sprinter based C-Class motorhome we had our service engine light come on in Sanford. Left a message that evening on the dealership's service line. Tom called just after opening the next day. We were able to get the vehicle scheduled in for a warranty repair. Totally impressed with Tom and his team's communication, consideration and expertise. They ordered a part for next day and came in early to help us get on the road again. Fantastic. Even appreciated the Starbuck's coffee.

The service was excellent!! they made the whole process as smooth as possible with no hiccups! I am very pleased with my new car and I look forward to visiting @Mercedes-Benz of North Orlando again Soon!

Friendly staff and clean facility Beautiful car great redesign from Mercedes

Good experience but service was expensive. My St Paul MB dealer always found discounts for me. On this $2500 service I was only discounted $150. It should be about returning customers not always profit.

Recently moved and changed dealerships to Mercedes-Benz of North Orlando. On Saturday I had my first service visit and was astonished when they asked if I wanted a loaner car for an approximately 4 hour service. 👏👏👏👍👍 Jumped at the opportunity to run errands while my car was serviced. Thank you for making my day! Janet Rossi

We designed and ordered a Mercedes GLE 350! The vehicle just arrived and we love it! The process went very smooth and we are very satisfied!

Brittany, thanks for the great service. Cheerful and friendly staff. Always on time and always 100% satisfied. Bill Eggerton

Brittany was honest, knowledgeable & respectful. She kept me updated & text as soon as the car was done. Excellent Customer service.

Great customer service from start to finish with Richard Shattuck Jr and Justin the tech.

Such a great experience I had with this dealership. Brittany was the best ever. I will definitely be servicing my Mercedes with this this dealership. Thank you guys for making it happen.

I got excellent service from Rick Shattuck the Assistant Service manager

Had my Ml serviced there, and they always do a great job. Very friendly and professional.

Both sales and Service are excellent

I have bought two cars from Mercedes-Benz and the people there are very helpful. The service department is wonderful. They explain everything so you understand what they are doing. Would buy my next car from them.

Christal in the service department is amazing to work with. She goes over and beyond to help her customers. Huge Thank you to the expertise of the technician who do the labor of repairing our vehicles.

Provides great customer service.

After I went to see the car what I was interested at it appears to be all flooded inside for what dealer said we will take care of it. And called me two days later inviting yo purchase. I wasn't in the rush and about 10 days later i decided to get it. Called the dealer and confirmed it all fixed and good to go. Next day I went to buy it, but!!!it's all wet again with some mold inside. They said they didn't dry it properly so come back tomorrow, will fix it. Almost two weeks under Florida sun it should be dry by itself...but no! I pointed to them that it's probably panoramic roof drain need to be clean. So it's not about drying it it's about fixing the problem....and respond was again it left open under the rain two weeks ago, there are no leaks..they didn'tdry it properly.They checked everything and dried it again. Two days later I went to buy it. The process was about 4 hours. During this time you just sitting and waiting....nobody even offered water/coffee/tea. So the purchase experience was very poor, but it's just begging. During the .5 test drive you can't really check the vehicle. On the long ride to home I stated to notice some problems. Some engine kicks on low rpm on the highway. Torsen is loocking differential on very sharp turns(oil need to be changed) Water pump and thermostat are leaking very badly and 2 days later your coolant tank is empty. Oil pressure regulation valve isn't working correctly what causes oil consumption, additional water pump multifunction, oil separator multifunction, TouchPad has dead line about an inch wide , so can't be really used. And coolest things-when you start it you see warning messages-you vehicle past inspection some amount of days....So basically they sell you a car what needs to be serviced, bunch of work to be done. And you go and get it done by yourself. And its all from Mersedes officials dealer what is part of Autonation, after 120 points inspection, certified preowned, no worry purchase and blablabla. On 30k+ vehicle. But they give you a 90 days warranty. Do you really trust them to do the service of your vehicle??? Since I was a mechanic in the past I don't really afraid of some minor problems... but after calculating the amount of parts $ ant time what I need to fix all of this I decided it's not fair that after spending 35k$ on the vehicle from should be reputable dealer I will do by myself. So I went to the Audi of Orlando since it's all part of Autonation. Explain what are the problems and showed them the list of bad parts, what I wanted to be replaced because they are in the list of covered parts, just the one what in the warranty, rest I will take care of. By the phone its actually hard to make an appointment so I just went to drop it of and and they told me it should be done in about two day. They need to do diagnostics and if it's warranty case I will not pay 250$ for that. So to see that all front of the engine is covered in coolant and its dripping and to read error codes you don't need much time. It took 24 hours to to make it happened and case was created and send to the office, after another 24 hours I got a response that inspector need to come and see it and hopefully it will be there maybe today...(so already3 days and non of work have been done)....for me just interesting to see what??how water pump is leaking? Autonation don't trust officials dealers mechanics? Probably I wouldn't really trust too, because on the video of the inspection mechanic says there is some blue and green leaks , MAYBE, washer fluid was added yo the system.Maybe!!! If you are a mechanic you should know color doesn't mean anything, it's just colorant(what even Audi website says about coolants) washer fluid also can be green, blue , red.....so why seing blue leaks you would assume that there is washer fluid added?why not blueberry juice or mouthwash? Not saying about problems to get around without car..and who knows for how long. Tba..

To be fair, I did not expect to buy a car when I went to the Autonation Mercedes Dealership in North Orlando. The staff, new car selection (and to be fair they had a few 2022 models), and pricing was fair and simple. That evening I left with an amazing vehicle and the next morning my wife ended buying one too based on the sales person, staff, and quality product they offer. This was the best car buying experience I have ever had.

Very satisfied with the service repair on my sprinter. It was very easy to schedule the online appointment within a few days of the current date and the repairs (water pump replacement and vacuum system & lines cleaned of all coolant fluid) were completed in just a few hours. Thank you very much...

Jordan gave me the best car experience I?ve ever had in my entire life. He literally took me from getting a windshield replaced to buying a 2022 EQS 450+. I love my car. The experience I had was beyond positive. I hope Jordan continues his career path at Mercedes-Benz because he is an asset to their company.

Buying process final price was fine - no issues there. The 3 star rating is for a very long wait to get to the financing, title, etc step. Several hour wait - only one person to do this. Mine was a cash sale, so no other paperwork. Salesman was excellent.

Mercedes Benz of North Orlando has an amazing Sales staff. Syed , our salesman, is professional and really cares about his customers. He helps with whatever he can, even after the sale is complete.

I am always satisfied with their work and the staff are very kind. Especially Christal Etzold .my vehicles service are : Battery - Replace (After Test) Windshield Wiper Blades (Dual Wipers) - (OEM) Replace Mounts, Engine - Replace Link, Stabilizer Bar (Front) -

Such a Friendly and Inviting visit, Kumar welcomed me, was very attentive and treated me like I was part of the MB family. Just overall excellence in every aspect!! It's so good to be back!!

Our salesman, Syed was the absolute best ever. No pressure and he is so knowledgeable about every aspect of the cars he sells. He follows up after the sale and is never too busy to help if you need him.

We went to Daytona Mercedes dealership to seek help for our Sprinter van DEF issues with no starts left. They refused to assist us as their customers appointments are more important than our emergency! They suggested Sanford Mercedes as potentially willing helpers? How right they got it!! Sandford Mercedes was understanding and got us under way again with a quick diagnostic and reset. They offered to do the repair immediately the next am at 7. This took less than three hours

They always do an excellent job taking care of our 2 Mercedes?! Friendly, professional, knowledgeable and timely!

I drove down from Jacksonville on Friday to test drive a car, called them Saturday morning at 10:06a to initiate the sale, by 2:23p they still couldn’t get all the paperwork completed. There is something severely wrong with their sales departments, there are other dealerships that will treat you better and run more efficiently.

Christal is the BEST. Great communication and always very attentive .

I visited one day to make an appointment and met Brittany. As soon as she was available she took down all the information on my vehicle and made me an appointment. When I arrived for my appointment the vehicle was taken right away and Brittany arranged for a shuttle ride home. I didn't have to wait long and was on my way. Later I was called and was picked up to return for the car. While waiting the facility was clean and very comfortable. Everything was done and the car looked great.

I want to share my recent experience with Rick in Service who did a wonderful job taking care of every detail related to my visit. I had a warranty issue as well as a 20k general service. Rick was respectful of my time and crazy schedule having everything ready from start to finish. Rick’s attention to detail and excellent customer service is a big motivator to purchase my next vehicle from your dealership. Thanks Rick!

As always, they exceed my expectation for they go over and beyond

Received our new E450 a week ago. Sayed Sharriff was our salesperson. Absolutely the best experience ever. He is very knowledgeable and has a super personality. Would definitely recommend this dealership to everyone!

I came in for Schedule A service. Everything was great from start to finish. The service team kept me informed and I was in and out in about 90 minutes. I have already recommended them to my friends.

The service department is unbeatable 💕

I drove many miles for service on my Spriter van to find my new tires not ordered so no front end alignment. I was a bit angry! In steps Don from service and WOW!! First class treatment from that point on. Through Don, the service department stepped in and took charge. IMPRESSIVE

John R. and Walter have been great to work with. We only trust them. They are honest, reliable, truthful and helpful. We can't go anywhere else to purchase a car, especially when it is for our children. They have helped us with our past 2 cars and will help us with our next 4😊

Rick the service advisor was excellent , I always go to Rick for my needs at North Orlando. He keeps me i formed and is always great with. Ustomer ser ice

Richard was a great service writer. Thanks for a great experience.

Sprinter tech is awesome and service manager, Tom Welch is great at explaining what problem was and how it was repaired. The courtesy vehicle inspection is a bonus

Christal was fabulous! She was professional, friendly, & prompt!

My service manager, Rick, did a great job of explaining the services that I needed for my lease vehicle and insuring that I received the best value for my money. Thanks Rick!

Mercedes of north Orlando took outstanding care of my vehicle with my tire situation and being towed to my preferred dealership.

Repair account manager Tom Welch is very professional and courteous. Got my jobs done quickly.

Our salesman was excellent and the entire process was pain free. Our trade-in was priced fairly and we agreed upon our purchase quickly.

Excellent service and completed in a very timely manner.

They are very professional, courteous, and knowledgeable.

Kumar did an excellent job. He was attentive and knowledgeable. They also provided a loaner which made this process convenient without any transportation interruptions. Thanks!

Took forever to get an oil change. Seriously thinking about buying a car not involved with Auto Nation. My time is more valuable that waiting on the phone to make an appointment. Ridiculous!

We had a great experience shopping and ultimately buying a vehicle from Mercedes-Benz North Orlando. We had communicated with Doug over the matter of a few months going back-and-forth between new and used vehicles. He was very patient and informative but not pushy. When we were ready to buy, we went back and made sure to purchase through Doug

😀Friendly service and quick and efficient work done on my car. The staff was very easy to talk to and seems to take the needs and satisfaction of their customers seriously. Honest review.

The customer service here is spectacular! Sayed is THE best salesman. He really goes above and beyond even after your sale is complete. The service department here is also amazing. I’ve been to many dealerships over the years, and I have to say, these guys are THE BEST!!!

Had front brakes installed yesterday. Rick my service advisor was excellent, took two hours and I was out the door. Price for the work was very reasonable. Would highly recommend.

Excellent service prompt and flexible.

Went last Saturday for a B service and I was overall happy with how I was treated. No one was rude. The service took 3.5 hours, which may be normal for a Saturday. There’s only 2 things I found upsetting: 1. I have an extended warranty on my car and because the “warranty guy” wasn’t there, no one could tell me if my sunroof was covered. People live busy lives and I don’t have the time to take it all the way back just to be told yes/no. Especially if he’s only there during the week. Not understanding why anyone can’t just pull up my warranty terms, but I digress. 2. The other issue was I was told I needed two new front tires, which is impossible. I need one, but I bought a new one 4 weeks ago. It just makes me wonder what else isn’t so honest, but I feel like that’s car shops in general.

Autonation representative helped with a detailed walkthrough of all existing issues with the vehicle over phone( tires need change/ alignment required ) and kept me appraised of job completion and when the car was ready for pickup

The service is working fast, professional and they kept me informed about all details (parts, price).

Took over 3 hours for my first maintenance & car wash.

Jordan was exceptional in both his knowledge of the products and his salesmanship. No pressure, available for a multitude of questions and was highly responsive to every email, call or text. The dealership itself is very well run, friendly and effective.

I?m always treated like my car is the only car there for a service. Mercedes North is organized and greatly concerned that the quality of service every individual gets is correct and you are ultimately satisfied.

This dealership goes the extra mile to make a great experience! Clean car at end . Keeps you informed as to what to expect. A little to expensive but free coffee and snacks , a shuttle to mall and lunch while waiting and a clean car . Job well done in my book . Thanks a million . J Shaw the villages Florida.

Service experience exceeded expectations. Service Manager Tom was very helpful. He supported my decision to buy prepaid maintenance.

The service department is Awesome! They are courteous and polite and willing to do anything they can to make your service experience the very Best!!

I had service on my car this week and Tom the assistance service manager did a fine job as always. They were able to complete my car on a timely basis as I was just waiting at the dealership. Thanks for getting it done without any issues.

Brittany is possibly the sweetest service assistant I've met. She kept me in close contact w/ progress and offered options on the expensive Mercedes checkup. From sales staff to the young people who get car washed, they are a delight to work with.

Good experience…I do recommende this place ..